Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Animal Eye Care, Malvern East, South-East Melbourne, VIC (posted 16th June) Receptionist
Veterinary Receptionist
Animal Eye Care
181 Darling Rd
Malvern East 3145
Full Time Veterinary Receptionist - Specialist Referral Practice
Animal Eye Care is the pre-eminent Veterinary Ophthalmology Clinic in Australia and continues to grow. We are seeking a receptionist to join our existing veterinary and nursing team on a permanent basis. Fulltime work of 38 hours Monday to Friday is offered. Part time work will be considered for the right candidate. Weekend work is not required for this role.
Animal Eye Care was the first stand-alone veterinary referral practice in Australia and has set the standard for providing the highest level of patient care and veterinary ophthalmology for nearly 30 years. We are focussed on the care and wellbeing of the patient and their carers. We do not sell “stuff” and aim to provide the best and most compassionate medical and surgical care.
Your Responsibilities include:
- Being the friendly face and voice of the clinic
- Managing client calls and inquiries
- Greeting patients and their carers as they enter the clinic
- Scheduling appointments
- Taking payments and creating invoices for patient carers
- Helping patients and their carers to feel comfortable and reduce any stress – this may involve patting them (the hairy ones!) and offering treats (again – the hairy ones)
- Keeping the daily schedule up to date
- Assisting carers to process pet insurance claims
- As your experience grows and you learn more about ophthalmology you will be able to triage patients to ensure they get the appropriate care in a timely manner
Qualifications, Skills and Attributes:
- Lead by example
- Delegate tasks
- Exceptional customer service and strong communication skills
- Flexible team member that gets along with all personalities
- Mature and responsible
- Computer literate and flexible
- Ability to keep calm and work efficiently in a very fast paced clinic
- Likes animals!
Animal Eye Care can offer:
- Working with a team of dedicated and hard-working professionals who are supportive and keen to pass on knowledge
- Attractive remuneration and benefits – including discounted pet food and gym membership and access to online training via Vet Partners.
- Access to an Employee Assistance Program and Paid Parental Leave
- Guaranteed lunch break and tea breaks
- A workplace that is supportive and strives to always be a pleasant place to work with an outlook that we must always be kind to each other. We are committed to this philosophy – not just as an ideal but as events that are actioned – this has been particularly relevant during the past few years and we are so proud of all team members who have made this happen
- Regular team meetings and training
Further Information:
Please visit our website animaleyecare.com.au for further information about who we are and what we do.
Please send your application and CV to our Practice Manager Nicole Turnbull at careers@animaleyecare.com.au if this position appeals to you. If you would like more information please call 03 9563 6488 and ask to speak with Rose Schrader our Head Nurse.
Third Avenue Veterinary Surgery, NE Brisbane, QLD (posted 13th June) Receptionist / Practice Manager
Receptionist / Customer Care Manager - Permanent Part Time
Do you love making both people and pets feel welcome and valued? Are you super organised, proactive, and passionate about great customer care? Do you believe veterinary receptionists play a vital role in the heartbeat of a clinic?
If you’re ready for a rewarding challenge, we’d love to hear from you!
About the role:
We have an exciting opportunity available for a bubbly, professional, and customer-focused Veterinary Receptionist/ Customer Care Manager to join our team. This role would suit someone with a strong background in customer service, exceptional communication skills, and a genuine love for animals and their people.
About us:
Located in a beautiful northern coastal suburb of Brisbane, our privately owned, family-sized small animal clinic prides itself on our close-knit community, where pets are truly part of the family.
We’re a friendly team of dedicated vets and animal lovers, committed to providing the best care and experience for every pet who walks through our doors. We’re on the lookout for someone who enjoys being the warm, welcoming face of our clinic, while keeping everything running smoothly from reception to the consult room and beyond.
Key responsibilities include:
- Delivering outstanding customer care — in person and over the phone
- Managing the day-to-day- operations of the clinic including reception administration, appointment bookings, maintaining client records, following up lab results, cash handling, stock management, assisting with rostering and clinic workflow with precision and a positive attitude
- Liaising between clients and the clinical team
- Maintaining clean, tidy, well-stocked reception and consult spaces
- Driving our business forward through creating and implementing local marketing initiatives
- Helping to lead and develop our team and building a positive team culture
Our ideal candidate will have:
- Proven experience in veterinary clinical environment.
- Certificate IV in Vet Nursing will be highly regarded but not mandatory.
- A friendly, warm, and approachable personality
- A professional phone manner and excellent interpersonal skills
- Strong written and verbal communication
- Proven customer service experience with a client-focused, team-oriented approach
- High-level computer, administrative skills and problem-solving skills.
- The ability to multi-task, prioritise, and manage time effectively
- A can-do attitude with an eye for detail and a willingness to go the extra mile
What we offer:
You’ll be joining a supportive, passionate, and down-to-earth team initially working around 36 hours per week, Monday to Friday — with no weekends!
Staff discounts, including Health and Wellbeing benefits
Access to our Employee Assistance Program (EAP)
We genuinely value loyalty, trust, and a job well done, and we’re committed to making our clinic a happy and rewarding place to work.
Interested?
If this sounds like your perfect next move, please email us at: thirdavenuevets@gmail.com with your cover letter (letting us know why you’d be a great addition to our team) and your resume, including the contact details of three referees.
We can’t wait to meet you!
Melbourne Animal Referral Services, Hawthorn East, Melbourne VIC (posted 12th June) Customer Service Representative
Customer Service Representative
Advertised as: Full time/Part Time
Location: Melbourne, Hawthorn East
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery, oncology and Internal Medicine services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to
take their career to the next level.
Read on to join the MARS family today!
At MARS we offer…
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital and mobile services
- Based in Melbourne within strong team environment
- Delivers exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
If this sounds like you, please send your Cover letter and resume to
dkeirs@garsvets.com.au and recruitment@marsvets.com.au
Vetcall Mudgeeraba, Gold Coast, QLD (posted 11th June) Client Care Coordinator
CLIENT CARE COORDINATOR – Vetcall Mudgeeraba
Vetcall Mudgeeraba is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
- Demonstrated experience working in a direct client facing position in a veterinary or medical/dental environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 7:45am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short listed applicants will be contacted.
Applications can be addressed to;
Renae Bentley – Practice Manager
pm.mudgeeraba@vetcall.com.au
We welcome your application.
Veterinary Dermatology Specialists, Osborne Park, Northern Perth, WA (posted 11th June) Receptionist
Veterinary Dermatology Specialists have an exciting opportunity for the right person to join our team as a part time Dermatology Receptionist (30 hours per week), to commence at the end of July 2025.
About us:
We are a privately-owned specialist veterinary dermatology practice whose core purpose is to provide clinical excellence to pets and their owners in Western Australia. As a team of passionate professionals, we are looking for a client care expert who will share our values of innovation, integrity, care, and dedication. Our vision is to be THE dermatology practice that stands out from the rest.
About the role:
Your main responsibilities:
- Greet and welcome clients and patients
- Use Fear Free® techniques to provide a stress-free experience for our clients and patients
- Manage client enquiries across various platforms
- Book, confirm and reschedule appointments on ezyVet
- Coordinate information between all team members to ensure smooth delivery of services
- Process client payments and insurance claims
- Ensure accurate and timely data entry of client and veterinary professional information
- Liaise effectively with all members of the team, members of the public and other veterinary professionals
- Administrative tasks that primarily involve client care and follow up
- Project work as required
- Maintaining a clean environment in the reception and patient waiting areas
Our ideal candidate will possess:
- 5+ years experience in client care in a veterinary setting
- Familiarity with ezyVet system
- Ability to cover leave for other client care team members
- A keen interest in the Fear Free® approach
- Excellent computer literacy (on the job training will be provided for ezyVet and other software we utilise)
Why Join Us?
At Veterinary Dermatology Specialists, we’re proud of our friendly culture and respectful workplace. Bonuses of working with us include:
- Generous discounts within our clinic
- Fear Free® certification training
- Working in a friendly and welcoming team
- And perhaps best of all - no weekends, afterhours, or overtime!
To be considered for this role, please submit your application to admin@vetdermspecialists.com.au with the following documents:
- Current CV
- Detailed cover letter outlining how your client care experience can contribute to our established practice.
University of Sydney, Camperdown, Inner West Sydney, NSW (posted 5th June) Client Services Officer
- Full time continuing employment, contingent on the continuation of external funding
- Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney
- Opportunity to work in an exciting, varied role where no two days are the same
- Base Salary HEO3 (38 hours per week) $76,356 - $84,789 p.a. + 17% superannuation + premium loadings for after hours and weekend shifts
About the opportunity
The School of Veterinary Science is looking for a Client Services Officer to provide exceptional customer service to Hospital clients, staff and students through the provision of high level reception, telephony and administrative duties.
Your key responsibilities will be to:
- greet clients, schedule appointments, answer inquiries, and provide information on services
- manage patient intake, maintain accurate records, and handle billing, insurance and payments
- facilitate clear and efficient communication between clients and hospital staff to ensure seamless patient care, smooth workflow, and the efficient operation of daily activities
- address client concerns, resolve complaints, and conduct follow-ups to ensure satisfaction
- oversee office supplies, maintain a clean and organized reception area
- handle high-stress situations, prioritize urgent cases
- ensure confidentiality, adhere to hospital policies, and follow regulatory guidelines
- work with a rotating 5 day work week with 2 days off per week. Available for rotating shift times according to Reception opening hours between 7am - Midnight Monday to Sunday.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has:
- prior experience working in a Veterinary Hospital highly desirable
- a Cert II in Animal Care or higher (not essential, but highly desirable)
- excellent time and workload management skills with a demonstrated ability to manage multiple tasks, meet deadlines, and achieve required outcomes with attention to detail
- strong computer skills, with knowledge and experience in MS Office Suite, Rx Works or an equivalent veterinary software highly desirable
- excellent interpersonal, verbal and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
- the ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work.
- opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital
- industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years’ service)
- generous 17% superannuation payable
- gain the recognition of working in a leading Veterinary School in an outstanding University
- access to fitness passport, as well as discounted rates on university sports and fitness centers.
Work Rights
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Chris Masaoka, Recruitment Operations by email to recruitment.sea@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Australian Animal Protection Society, Keysborough, South East Melbourne, VIC (posted 28th May) Receptionist
The Australian Animal Protection Society is looking for a dedicated, compassionate, veterinary receptionist to fill position at our not-for-profit, no-kill shelter in Keysborough.
Due to ongoing growth, we are currently looking for an experienced veterinary receptionist.
You will be comfortable in a fast paced and busy clinic, assisting both shelter enquiries and outpatients.
The position is part time but with the option of 8 or 10-hour days.
This new member of staff will know how important a functioning cohesive front of house team play in a successful practice and would suit someone with a Reception/Client Service/Admin career wanting to work where the action is.
The right candidate would be:
- Passionate and caring for all patients
- Excellent customer service
- Attention to detail and exceptional work ethic in a fast-paced clinic.
- High emotional intelligence
- Ability to multitask
- Work well in a team setting
Duties Include but are not limited to:
- Greeting and managing clients and patients.
- Answering busy phone lines.
- Scheduling/managing appointments for multiple veterinarians.
- Client and patient data management.
- Dealing with high volume of emails.
- Bank reconciliations.
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management.
- Cleaning of reception areas.
- Helping clients with OTC products.
- Stock deliveries and unpacking
What We Offer
- An interesting, rewarding, and varied role in a dynamic environment.
- Access to a great support network within the shelter
- Working for a no-kill, not-for-profit clinic where all revenue raised goes back to our shelter
- Working with the community
If you are interested in this position, please email your cover letter and resume to Megan.Benton@aaps.org.au
See aaps.org.au, 
and 
Vets in Fawkner, Northern Melbourne VIC (posted 28th May) 3 Month Contract
Vets in Fawkner is looking for a Full-time Receptionist to join our amazing team for a 3 month contract
We are seeking an Experienced Veterinary Receptionist to join the team on a Full-time basis for three months while we have a Receptionist on long-service leave. You will be a team player with the energy and drive to make a real difference, with a commitment and passion for quality practice and high standards of care.
Join our rebranded practice with a passionate team dedicated to uncompromising high standards of patient care. We foster an inclusive, collaborative environment that prioritises mental and physical health, ensuring everyone looks forward to coming to work each day.
This position will be available from the 1st of July 2025 - 24th of September 2025.
What We Are Looking For:
- Passionate Veterinary Receptionist with at least 1-2 years’ experience
- Excellent reception skills and customer service
- Ability to work well within a team-oriented environment.
- Available to work a rotating weekday roster 8am-6pm – No weekends or Public Holidays
- Competent surgical monitoring skills and nurse consulting skills would be a bonus!
What we are offering you:
- An experienced team with high standards of care
- Work with incredible vets that happily share their knowledge
- An environment focused on continual growth
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you and you wish to apply, or for more about us and what we offer, contact Practice Manager Lucy at manager@fawknervet.com.au or call (03) 9359 3474
Vet HQ Double Bay, Sydney's Eastern Suburbs, NSW (posted 27th May) Customer Service Representative
Full time- Customer Service Representative
Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is going to be joining our nursing team, so this unique opportunity has become available.
Vet HQ Double Bay is privately owned practice, we also have a sister practice at Darlinghurst.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per and may include an occasional Saturday.
We provide a positive work culture and live by our value which are; Together we are more successful Learn, grow, evolve We communicate directly, honestly and empathetically We do the best we can We take ownership and we are the solution We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.
- Solutions focused
- A positive “can do” attitude”.
- Have experience in a receptionist or client focused role.
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility.
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure.
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness.
- Corporate class pass membership
- Assess to Employee assistance program
- Excellent staff discount
If this sounds like the perfect role for you then please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Advanced Vetcare Kensington, Inner City Melbourne VIC (posted 27th May) Veterinary Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being(Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in thepractice.
See our website www.advancedvetcare.com.au
You can also find us on Facebook and Instagram
MyOwnVet, Salisbury, South Brisbane QLD (posted 26th May) Receptionist, with Nursing Support
🐾 Join Our Friendly Team at MyOwnVet – Veterinary Receptionist with Nursing Support 🐾
Location: Salisbury/Moorooka, South Brisbane, QLD
Position: Full-Time or Part-Time Veterinary Receptionist (with some Nursing Duties)
Clinic: MyOwnVet Veterinary Hospital – Privately Owned Small Animal Hospital Remuneration: $30-$40/hr depending on experience
Are you an organised, compassionate individual with a passion for animals and a knack for customer service? MyOwnVet is seeking a Receptionist with veterinary nursing skills to support our front-of-house operations while assisting with basic clinical tasks as needed.
Why You'll Love Working at MyOwnVet?
🏥 Modern Facilities: Join a team working in a newly built, purpose-designed hospital equipped with cutting-edge technology including IDEXX in-house lab, digital radiography, ultrasound, endoscopy, and more.
Supportive & Experienced Team: Work alongside 6 skilled veterinarians and 8 dedicated nurses and support staff in a collaborative, caring environment.
🌿 Healthy Work-Life Balance: As a privately-owned practice, we truly value our team's well-being. We take time for team lunches, professional development, and ensuring you feel part of something meaningful.
🌆 Convenient Location: Located just 8km from Brisbane's CBD, our clinic offers the warmth of a small-town community feel with the benefits of a city-edge location.
What We're Looking For:
- Experience in veterinary reception or a similar client-facing role
- Certificate II or higher in Animal Studies, or Certificate IV in Veterinary Nursing (or equivalent) is highly desirable
- Comfortable handling animals and assisting with basic nursing tasks
- Excellent communication and client service skills
- Confident with booking systems, phone calls, and patient/client coordination
- Ability to work well under pressure, both independently and within a team
- Availability for rotating Saturday morning shifts
Ready to Join Us?
If you're a caring and organised professional ready to contribute to a close-knit team that values both client care and animal welfare, we'd love to hear from you!
Apply Now:
Send your resume and cover letter to our Veterinary Director Dr Ahmed Kadhem at: ahmed@myownvet.com.au
Learn more about us: 🌐 www.myownvet.com.au
Marsden Veterinary Surgery, City of Logan, QLD (posted 26th May) Client Care Coordinator
CLIENT CARE COORDINATOR – MARSDEN VET SURGERY
Marsden Vet Surgery is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
- Demonstrated experience working in a direct client facing position in a veterinary or medical environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.
You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 745am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short-listed applicants will be contacted.
Click here to Apply Now!! We welcome your application.
Hampton Park Veterinary Hospital, South East Melbourne VIC (posted 20th May) Customer Care
Customer Care Part-Time
South East Melbourne Suburbs
You will be the welcoming face of the veterinary practice and responsible for taking care of our clients, front of house duties’ and along the way receive a few pet cuddles.
If you have a "nothing is too much trouble" attitude and are willing to go above and beyond to impress our clients, make them feel comfortable, then you will be the perfect fit.
This role is vital to our team performing seamlessly!
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or from a completely different industry that has excellent customer relations skills?
The clincher is you must possess:
- Professional presentation.
- Proven outstanding customer care skills.
- Excellent communication skills: in person, on the phone & computer skills.
- You must be able to thrive in a busy veterinary hospital environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
- Cash handling and sales experience seen as an advantage
If you are organised, can work unsupervised and follow instructions (...with your own flare and initiative of course) then this job is for you!
This part time role 4 shifts per week which equates to approx. 23 hrs a week. You would need to be available for both morning shifts 8.15am-1.15pm, or afternoon shifts 1.15-6pm and a share of the Saturday rota approx. 1 in 3.
If you think you could be our next team member then we need to hear from you.
The Application Process:
Attach to your application a short video recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
Please send your CV, covering letter and recording directly to either
application@hamptonparkvets.com.au or SMS your CV and recording directly to us at 0493 248 187
Bungendore Veterinary Surgery, Queanbeyan Region, NSW near ACT Border (posted 20th May) Receptionist
We are seeking a full-time Veterinary Receptionist OR full-time employee to work between a small animal nursing role and reception role. Bungendore Veterinary Surgery is a busy rural mixed practice close to Canberra and Queanbeyan. We strive for excellent patient care and customer service and we are privileged to have a fun and hard-working team.
The responsibilities and duties would include:
- Taking telephone calls
- Booking patient appointments
- Billing counter sales
- Liaising with clients, veterinarians, laboratories etc.
- Typing documents and letters.
- Responding to enquiries from new and existing clients (in person, over the phone, via email) in a timely and professional manner
- Providing a positive experience for clients whilst undertaking front-of-house duties
- Assisting clients when needed such as helping them with purchases to their car
- Welcoming pets into the clinic and helping to make an animal’s experience as stress free as possible
- Ensuring the reception area and waiting room remain clean and well presented
- Working collaboratively alongside other reception staff
- Other duties as directed by the Practice Manager
+/- small animal nursing role which would include: patient care, assisting with procedures, monitoring patients, client education, maintaining the clinic, sample collection, record keeping and assisting with surgery.
The right person for the role would have the following attributes:
- A warm and welcoming personality
- The ability to empathise with people experiencing emotionally difficult times
- Communicates professionally, positively, and with attention to detail - particularly with regards to phone manner and personal interactions
- Have good time management
- An ability to work well as part of a team
- Find satisfaction in maintaining a well-organised, and tidy environment
- Good computer and communication skills
- Experience in the veterinary or animal care industry, though this would not be essential.
This is a rewarding and challenging role where you will be well supported. This full-time position also has flexible work hours that can be negotiated. Pay rates above award commensurate with experience.
Contact Stacy at Bungendore Vet 02 6238 1133, or stacygwyth@gmail.com if interested
Port Phillip Animal Hospital, Albert Park, Inner South Melbourne VIC (posted 13th May) Receptionist
We’re Hiring – Veterinary Receptionist! 🐾
Join the team at Port Phillip Animal Hospital as our friendly and compassionate Veterinary Receptionist! We’re looking for someone who loves animals and enjoys helping people. No veterinary nursing experience required – just excellent customer service skills and a passion for pets!
What You’ll Do:
✅ Greet clients and their pets with a warm, welcoming attitude
✅ Schedule appointments and manage bookings
✅ Handle phone and email inquiries
✅ Process payments and maintain records
✅ Assist with general administrative tasks
What We’re Looking For:
🐶 Strong communication and organizational skills
🐱 Ability to multitask in a fast-paced environment
🐰 Positive attitude and team player
🐦 Previous reception or customer service experience preferred
📍 Location: Port Phillip Animal Hospital
📅 Availability: Full-time/Part-time positions available
Ready to be the friendly face our clients and their pets rely on? Apply now by sending your resume to ppahvetjobs@gmail.com
We can’t wait to meet you!
See our website
Epsom Road Vet, Ascot Vale, Inner City Melbourne, VIC (posted 8th May) Receptionist
Epsom Road Vet.
Veterinary Receptionist/Customer Concierge.
Are you an experienced veterinary receptionist or a vet nurse who has realised your true passion is to help pets and owners by delivering excellent client care?
Located in Melbourne’s vibrant inner west, Epsom Road Vet is growing, and we are looking for a dedicated, friendly, and capable professional who is as passionate about people as they are about pets.
As the first welcome and point of contact for our clients, you will help set the tone for their entire experience with us. If you enjoy building strong relationships with people, staying organised in a dynamic environment, and being a key part of a close-knit team—we’d love to meet you.
This role is for 30-38 hours per week and may involve some shared Saturday shifts (up until 1.30pm). We are closed Sundays and Public holidays.
What your day will involve:
- Welcoming clients and managing front desk operations with professionalism and care.
- Scheduling appointments and managing client and supplier enquiries and communications (in person, phone, digital) with efficiency and empathy.
- Providing support to both clients and our medical team.
- Other administration duties including front of house inventory management, marketing support, and office duties to keep the clinic running efficiently and smoothly.
We’re looking for someone who:
- Has experience as a veterinary receptionist or is a qualified vet nurse with a strong customer service focus.
- Communicates clearly and confidently, even during busy times
- Is proactive, well-organised, can multitask and prioritise.
- Enjoys working autonomously as well as part of a team.
- An interest in social media is an advantage.
- Loves contributing to a great clinic culture and keeping Epsom Road Vet a fun and motivating place to work.
Why you will love being part of Epsom Road Vet?
- A friendly, supportive clinic culture where your work is truly valued.
- Opportunity to grow, learn and make a real difference in the client and patient experience every single day.
- A modern, light facility with all the equipment and resources needed to deliver great care.
- Fear free accredited, we are independently owned with an experienced leadership team.
- Ongoing learning with a paid continuing education allowance and access to training.
- Other perks include regular team wellness training, an employee assistance program, weekly fresh fruit deliveries, and regular social catch ups.
Email mark@epsomrdvet.com.au with your resume and a brief cover letter telling us what makes you a great fit for this role.
Centenary Vet Forest Lake, Outer South-Western Brisbane, QLD (posted 7th May) Receptionist
Part Time or Full Time Veterinary Receptionist – Be the Heart of Our Forest Lake Clinic
Are you an organised, people-focused professional looking to join a team that values compassion, communication, and collaboration? Centenary Vet Hospital is seeking a dedicated receptionist for our Forest Lake consultation-only clinic, where you’ll play a central role in keeping our small but busy practice running smoothly.
🔹 Client-Facing Superstar – As the first and main point of contact for our Forest Lake clients, you’ll be responsible for delivering warm, empathetic, and efficient service. You'll handle bookings, payments, phone and email enquiries, and ensure every visit runs smoothly and feels personal.
🔹 Dynamic and Supportive Role – While your primary role is reception-based, this position also involves some animal handling and assisting with veterinary consultations. This is a great opportunity to be hands-on and contribute directly to patient care.
🔹 Skills That Set You Apart – Experience in CRM systems and marketing is highly regarded, but not essential. If you’re enthusiastic and willing to learn, we’ll support you with the training you need.
🔹 Who We’re Looking For
We want someone with:
✔ Excellent communication skills
✔ Great attention to detail
✔ A genuine love for animals and their people
✔ Confidence working independently in a small team
✔ Prior vet clinic or medical receptionist experience (preferred)
You’ll be working closely with our experienced vets and nurses, and will have strong support from our main Middle Park hospital. We’re proud of our commitment to care—for pets, their human families, and the professionals who treat them.
📩 Sound like the role for you?
Contact Caitlin at 📧 drcaitlin@centenaryvets.com.au or 📞 07 3376 4144.
For more information, see centenaryvets.com.au, and
Beecroft Vet, Northern Sydney Region NSW (posted 7th May) Receptionist
Full time or Part time Receptionist
Beecroft Vet is looking for an awesome receptionist to join our amazing, friendly and energetic team.
Who is Beecroft Vet?
Beecroft Vet is a family owned and run vet clinic. We have a friendly, fun and caring work environment; with a great client base that are loyal, friendly and grateful for any help.
Beecroft Vet is a state of the art, brand new purpose built clinic; located opposite Beecroft train station and bus stops. There is also plenty of surrounding all day parking.
While experience in a veterinary clinic would be advantageous, it is not essential. In this role, you will be shadowing our current receptionist and learning on the job. We are a modern and completely paperless clinic with EZYVET as our practice software. Being completely paperless means receipts, vaccination certificates, reminders etc are all automated.
What’s in it for you?
- A generous remuneration package, well above the award based on experience.
- You will receive support and mentoring as required from our current receptionist.
- No public holiday work.
- Fixed office hours.
The successful applicant will be able to work well in a busy team, be friendly with excellent communication skills and have a professional and caring work ethic. They will be required to answer phones, book appointments, admit some patients for surgeries, check/respond to emails and accept payments.
If you’re interested, we’d love to hear from you. Please send your CV to staff@beecroftvet.com.au and we’ll be in touch.
See our website: www.beecroftvet.com.au
VetLove Labrador, Gold Coast QLD (posted 6th May) Receptionist
Veterinary Receptionist – Experienced (Full-Time) | Labrador, Northern Gold Coast QLD
We are a busy and friendly veterinary surgery located in Labrador on the Northern Gold Coast, and we're looking for an experienced Veterinary Receptionist to join our team in a permanent full-time role.
About the Role:
This is a dedicated reception-only role—no nursing duties required. You will be the welcoming face and first point of contact for our valued clients and their pets, providing exceptional customer service and administrative support in a fast-paced, caring environment.
To be successful, you will have:
- Previous experience as a veterinary receptionist (essential)
- Strong RxWorks proficiency (essential)
- Excellent communication and organisational skills
- A friendly, professional manner with a genuine love for animals
- The ability to multitask and remain calm under pressure
- A team-focused attitude and strong work ethic
What We Offer:
- Permanent full-time position with consistent hours
- Supportive and close-knit team environment
- Competitive remuneration based on experience
- The opportunity to work in a community-focused clinic
- Great location in Labrador, just minutes from the beach
If you meet the criteria and are looking to join a positive and passionate veterinary team, we’d love to hear from you!
To apply, please send your resume and a cover letter to hr@vetlove.com.au
Ref: VL Labrador Receptionist
St George Animal Hospital, Kogarah, Southern Sydney (posted 2nd May) Client Services Representative
Client Service Representative
Location: St George Vets, Kogarah
Position: Full-Time Client Service Representative
Hours: Monday – Friday 8:00am-4:00pm
About Us:
At St George Vets, we are dedicated to providing exceptional care for pets and outstanding service to our clients. Our team is passionate about animals and committed to ensuring every visit is a positive experience. We are looking for a compassionate and organized Client Service Representative to join our team and help us continue to deliver topnotch care.
Job Description:
As a Client Service Representative, you will be the first point of contact for our clients and their beloved pets.Your role plays a vital part in ensuring our clients and their pets feel welcomed, informed, and supported throughout their visit. Your role will involve managing the front desk, handling appointments, and providing exceptional customer service. You will work closely with our veterinary team to ensure smooth daily operations and create a welcoming environment for our clients.
This role is primarily based at our Kogarah hospital, with regular shifts at our Carlton hospital every Monday.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Manage appointment scheduling and coordinate with the veterinary team.
- Answer phone calls, respond to inquiries, and provide information on our services.
- Handle client check-ins and check-outs, process payments, and maintain accurate records.
- Manage electronic and paper files, ensuring confidentiality and accuracy.
- Assist with general office tasks, including filing and data entry.
- Address client concerns and provide support in a friendly and efficient manner.
- Maintain a clean and organized reception area.
Qualifications:
- Fluency in Mandarin and/or Cantonese is essential for this role to ensure effective communication with our
- client base.
- Exceptional customer service skills required. Experience in the veterinary industry is strongly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Compassionate and empathetic attitude towards pets and their owners.
- Proficiency in basic computer applications and office equipment.
- Ability to handle sensitive information with confidentiality.
- Experience with WeChat is highly desirable to assist with client communication, but not essential.
Why Join Us?
- Prime Location: Situated in South Eastern Sydney, our practice is just a 10-minute drive from the beach
- and 15 minutes from the airport. Enjoy a perfect work-life balance with easy access to beautiful surroundings.
- Supportive Environment: We pride ourselves on creating a welcoming atmosphere for our staff. Our team is here to support your growth and provide opportunities for development.
- Valued Expertise: Your skills and experience are crucial to our daily operations. We actively involve our Client Service Representatives in shaping our patient interactions and maintaining the highest standards of customer service.
- Commitment to Excellence: We are dedicated to delivering exceptional care with compassion and professionalism, ensuring that both our clients and their pets receive the best possible service.
- Work-Life Balance: Enjoy a standard 38-hour work week with no after-hours commitments, on-call duties or weekends.
- Community Focus: As part of our team, you’ll not only be contributing to the care of pets but also supporting our community outreach efforts, working with rescue groups, and helping animals in need. Your role will be key in supporting these important community efforts.
What We Offer:
- Professional Growth: Experience a supportive and empowering work environment that encourages both personal and professional development. Your growth contributes to the stability and excellence of our team and client interactions.
- Immediate Start: We are ready to welcome the right candidate to join our team right away.
- Above Award Wage: Enjoy a competitive salary that recognizes and rewards your skills and dedication.
- Ongoing Training and Development: Benefit from continuous learning opportunities to enhance your skills
- and stay updated with the latest in customer service and veterinary support.
- Supportive Work Environment: Work in a friendly and collaborative atmosphere where your contributions are valued and appreciated.
- Discounts: Enjoy great discounts on veterinary services, pet food, and products for your own pets.
- Team Perks: Enjoy complimentary snacks, drinks, and other essentials—we’ve got the little things covered so you can feel comfortable, supported, and fueled throughout the day. Plus, we love celebrating our team, so don’t be surprised if your birthday comes with a sweet treat and a little something extra!
How to Apply:
We’re excited to hear from passionate individuals who share our dedication to outstanding customer service and animal care! If you’re a dedicated individual with a passion for people and animals, and a commitment to delivering outstanding customer service, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to our Practice Manager at ashleigh@stgeorgevets.com.au.
Only candidates selected to move forward will be contacted. Those candidates will be contacted for a brief phone interview as the first step of the hiring process.
Join us at St George Vets and be a part of a team that makes a difference every day!
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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