Vet Nurses and other support staff
Veterinary Receptionist, Client Services & Puppy Preschool Roles
Coomera Springs Vet Surgery, Northern Gold Coast, QLD (posted 10th November) Receptionist
Coomera Springs Vet | Permanent Part-Time Veterinary Receptionist
About us:
Coomera Springs Veterinary Surgery is a well-established veterinary clinic on the northern end of the Gold Coast. We offer a full suite of services and are one of only a few clinics in Southeast QLD to boast a truly diverse client base including but not limited to cats, dogs, guinea pigs, goats, alpacas, birds and reptiles. Our goal is to provide a high standard of individualised and compassionate care to all of our patients in an environment that is fast paced and focused on continuing education. We pride ourselves on providing an enjoyable, supportive, and balanced workplace.
The Opportunity:
We are currently seeking an experienced Veterinary Receptionist to join our wonderful team on a part-time basis (3 – 4 days between 54 – 72 hours per fortnight)! Our receptionist is the first point of contact for all our valued clients so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity for a star receptionist that is keen to work in a fast-paced yet rewarding atmosphere with a remarkable team.
Key Responsibilities:
- Deliver outstanding client care and customer service to all clients and their pets.
- Responding to customer enquiries.
- Be involved in triaging for our emergency clients.
- Scheduling appointments and procedures for multiple veterinarians.
- Updating clients on their pet's progress.
- Ensuring our company values are upheld.
Requirements:
- Veterinary industry experience is required. Proven experience in a busy receptionist role is highly regarded.
- An ability to handle a high volume, fast paced environment.
- Exceptional communication skills to build relationships with our clients.
- Exceptional time management skills and an ability to prioritise your work.
- An ability to work independently and as part of a team.
- A friendly, easy-going nature and the ability to work both independently and as part of a team.
- Available to work weekdays and join a rotating Saturday roster in the future (where we are only open from 8am-12:30pm!).
What we can offer you:
- Competitive remuneration in line with experience
- Fantastic work/life balance.
- Amazing location and state of the art practice facilities.
- Novated vehicle leasing options.
- Alongside Paid Parental Leave, we offer Paid Purrental leave for you to care for and introduce a new furry family member.
- Personal Wellness – through our Employee Assistance Program (EAP).
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more.
- Work with an awesome team and clients – we pride ourselves on our staff-client relationships.
Apply now or email careers@vetscentral.com.au for more information!
You can also visit our website at coomeraspringsvet.com.au
Veterinary Rehabilitation Services, Myaree, South Perth, WA (posted 6th November) Nurse / Reception
Full-Time Veterinary Nurse – Reception and Rehabilitation
Are you a registered veterinary nurse interested in helping pets move more comfortably and enjoy a better quality of life?
Veterinary Rehabilitation Services is offering a unique opportunity for a full-time veterinary nurse to join our team of two vets and three nurses, ideally commencing in early December 2026.
Our busy hospital is dedicated exclusively to veterinary rehabilitation. We care for patients with neurological and musculoskeletal conditions, osteoarthritis, post operative care and congenital conditions, as well as older pets who need support to maintain their mobility and independence.
Previous rehabilitation experience is welcome but not essential. This role offers an opportunity to enter the field, initially supporting reception and assisting patient treatments, with training and development towards a broader rehabilitation nursing role.
About the Role
Your initial focus will be reception and ensuring daily hospital operations run smoothly. Duties will include:
- Welcoming clients and patients and providing friendly, professional service.
- Answering phone and email enquiries.
- Booking appointments and coordinating follow-up visits.
- Processing payments and maintaining accurate patient records.
- Assisting the clinical team with patient handling, consultations and treatments as required.
- As your skills and confidence develop, there will be opportunities to undertake training and progressively become more involved in rehabilitation nursing and patient treatments.
About You
We are looking for someone who:
- Holds a Certificate IV in Veterinary Nursing, or an equivalent qualification, and is registered to practise in Western Australia.
- Is interested in veterinary rehabilitation and keen to learn.
- Is compassionate, professional and reliable.
- Enjoys both client communication and hands-on patient care.
- Has strong organisational skills and attention to detail.
- Can prioritise tasks in a busy clinical environment.
- Works well within a team and contributes to a positive workplace.
AVNAT registration, advanced nursing qualifications, rehabilitation experience, and Fear Free or low-stress handling experience will be highly regarded.
What We Offer
- A supportive, experienced team that values its nurses.
- Training and a pathway to develop your rehabilitation nursing skills.
- A varied and rewarding caseload.
- Modern equipment and facilities.
- Competitive remuneration.
If you enjoy building relationships with clients, supporting patients throughout their recovery and learning new skills, we would love to hear from you.
How to Apply
Please email your cover letter and CV, addressed to Adrian Clinch, to: mobility@vetrehabservices.com.au by close of business Monday, 16 November 2026.
Enquiries are welcome at the same email address.
Southpaws Malvern, South East Melbourne, VIC (posted 6th November) Lead Receptionist
Reception Team Leader
Malvern, VIC | Permanent Part-time or Full-time
Southpaws Specialty Surgery & Emergency Hospital
Southpaws is one of Melbourne's leading specialty and emergency veterinary hospitals, and our reception team is the heartbeat of the client and referring-vet experience. We're looking for a Reception Team Leader who genuinely enjoys people, thrives on structure, and wants to step into their next leadership role in a fast-paced, high-standards environment.
This is a permanent part-time or full-time role based primarily at our Malvern site, with some time spent at our other site in Mornington. The focus of this role is leading and developing the team: training and coaching them, setting clear standards, and holding the team to those standards. You will spend regular time on the desk alongside your team, especially in your first few months, so you learn how reception really works and can coach in real situations. Over time, your focus will shift towards oversight, training and continuous improvement.
Our reception team members are the main people on the desk, looking after clients and referring vets who are often stressed or emotionally raw. Your job is to make sure your team are confident, well trained and supported, so that everyone who walks in or calls feels welcome, looked after and confident in Southpaws.
This isn't a role where you'll be handed a rulebook and left to enforce it. You'll be shaping how our reception team works day-to-day, coaching people, solving problems as they come up, and lifting the capability of the whole team.
What you'll be doing
Reception Leadership
- Train and coach the reception team so they can confidently handle stressed clients and referring vets, identify the real issue, and solve or escalate cleanly.
- Set and maintain clear standards for client and referring-vet experience.
- Run the weekly reception meeting, manage shift swaps and leave, and onboard new team members so they become competent quickly.
- Spot development needs and lift team capability over time.
Client Experience
- Be the first point of contact for client complaints and non-clinical concerns.
- Coordinate the complaint process end to end, liaising with the Practice and Business Managers and clinical teams.
- Monitor the quality of team interactions through observation, feedback, complaints and HubSpot, and coach accordingly.
- Monitor feedback surveys and complaint trends, using them to improve team capability and processes, and flag patterns to management.
- Keep clear, accurate records throughout every resolution.
Operational Oversight
- Keep the HubSpot Help Desk moving, with enquiries and referral follow-ups actioned on time.
- Oversee accounts and debtors, completing the weekly debtor report and driving follow-up action.
- Audit our accounts for accuracy and resolve issues promptly.
- Review daily checklists to make sure tasks are done and fairly spread across the team.
What we're looking for
- Experience leading, supervising or coaching a small client-facing or customer-service team.
- A background in sales, account management, client services or a similar role where you were accountable for outcomes, not just activity.
- Comfortable using a CRM to track and action work (HubSpot strongly preferred).
- Calm and constructive under pressure, with the judgement to coach others through difficult conversations.
- Sharp attention to detail, especially when it comes to accounts and admin.
- A natural at reading people, clients and colleagues alike, and turning a tense moment into a resolved one.
- Veterinary or healthcare experience is valued, but proven coaching and leadership ability matters most.
Why Southpaws
- Join a specialty and emergency hospital where the work is genuinely interesting and never repetitive.
- Real support from a management team who want you to grow into the role, not just fill it.
- A close-knit reception team and a workplace that takes client experience seriously.
- Based at our Malvern site, easy to get to and close to everything.
How to apply
If this sounds like your kind of challenge, we'd love to hear from you. Apply now by emailing your resume to Steph on steph.dealmeida@vet.partners
AEC Moorabbin, Highett, South East Melbourne, VIC (posted 5th November) Client Services Team Leader
Client Services Team Leader - AEC Moorabbin
We are seeking an experienced Full-time Client Services Team Leader, to lead and supervise our strong Client Service Representative team, driving improvements in service delivery and fostering a positive and cohesive team culture.
The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
As a part of the Client Services team, your duties will include:
- Handling a high volume of inbound calls and email enquiries
- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments in emergency and speciality departments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay, Zippay and Afterpay
- Processing GapOnly and managing Insurance Claims
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Overseeing the rostering f your direct reports and managing timecards and leave requests
- Undertaking training, mentoring, and leadership for your direct reports
- Ad-hoc administrative duties
- As a 24/7 hospital, shifts will include weekdays, weekends, public holidays and evenings
In addition to the above, the Client Services Team Lead will oversee all aspects of customer care ensuring exceptional service delivery, while providing leadership and support to the Client Services team. Duties of this role will also see you;
- Foster a positive and engaged team culture, promoting collaboration and professional development
- Drive improvements in client service processes and performance
- Monitor and report on client service metrics and implement strategies for continuous improvement
- Provide training and support to our Client Services Team
About You:
- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- A calm and empathetic approach to your work
- A passion for delivering outstanding client service
- Previous team management and leadership experience
What we want to offer you:
- A crucial role within a leading veterinary hospital focusing on client service excellence
- A modern and spacious hospital, and a workplace that is focused on employee wellbeing and professional satisfaction
- Employee benefits including discounts on veterinary services, discounts at retail stores and more!
- The chance to make a meaningful impact on client satisfaction and team engagement
The Pet Specialists, Terrey Hills, Sydney's Northern Beaches, NSW (posted 4th November) Client Services
The Pet Specialists are looking for a friendly, organised and enthusiastic Client Services Team Member to join our growing Specialist Veterinary Referral Hospital on Sydney's beautiful Northern Beaches.
This is a wonderful opportunity to be part of a close-knit team in a brand-new, state-of-the-art hospital, where no two days are quite the same and the work you do genuinely makes a difference.
Our Client Services team is at the heart of the hospital, helping ensure every interaction is a positive one.
This is a varied and rewarding position combining client service, administration, and communication. You'll be the friendly face welcoming families through our doors, the reassuring voice on the phone and an important support to our specialist veterinary and nursing teams.
Why Join Our Team?
We believe great patient care starts with a great team. Here's what you can look forward to:
- A beautiful new workplace: Be part of a modern, purpose-built specialist hospital with state-of-the-art facilities.
- A genuinely supportive team: Work alongside passionate, friendly people who value collaboration, kindness and a positive workplace culture.
- A role with variety: Enjoy a diverse mix of client service, communication and administration in a dynamic specialist environment.
- Opportunities to grow: Develop your skills and knowledge with ongoing learning and professional development.
- Work-life balance: Enjoy a Monday to Friday schedule, with no weekends, public holidays or late nights.
- Meaningful work: Make a difference to pets and the people who love them, every single day.
About Us
We are a growing Specialist Veterinary Referral Hospital providing advanced veterinary care across a range of disciplines, including Internal Medicine, Surgery, Cardiology, Anaesthesia, Diagnostic Imaging, Oncology, Dermatology and Ophthalmology.
Our team is passionate about delivering exceptional patient care while creating an environment where people feel supported, valued, and proud of the work they do.
We believe in bringing together great people, fostering genuine connections, and creating a workplace where professionalism and a sense of humour go hand in hand.
What We're Looking For
We're looking for someone who genuinely enjoys connecting with people and takes pride in delivering exceptional service.
You'll ideally bring:
- A warm, approachable, and professional manner.
- Excellent communication and client service skills.
- Strong organisation and attention to detail.
- The ability to multitask, prioritise and stay composed in a busy environment.
- A proactive attitude and willingness to support your teammates.
- Confidence using veterinary software as well as Microsoft Suite.
Working Hours
We operate Monday to Friday, between 8am and 6pm, and are closed on public holidays.
We are currently seeking someone to work three days per week (Fridays are non-negotiable), covering eight-hour shifts, especially over the summer period!
No weekends, no public holidays and no late nights!
Interested?- Please send your resume and cover letter through to hr@tps.vet
St Marys Animal Hospital, Western Sydney NSW (posted 2nd November)
🐾 Veterinary Receptionists Wanted | Full-Time & Part-Time 🐾
Love animals, people and being the friendly face that keeps a busy clinic running smoothly?
With the opening of our brand-new St Marys Animal Hospital getting closer, we're growing our team and looking for experienced Receptionists to join us in both full-time and part time positions.
As one of the first points of contact for our clients, you'll play an important role in creating a welcoming experience while supporting our veterinary and nursing teams in a busy hospital environment.
✨ About the roles
- Full-time and part-time positions available
- Weekend roster shared across the team
- Greeting clients and their pets
- Managing appointments and a busy phone line
- Processing payments and client accounts
- Responding to client enquiries
- Supporting our veterinary and nursing teams
- General reception and administrative duties
- Working in a brand-new, purpose-built veterinary hospital
🐶 We're looking for someone who:
✔ Has previous reception or customer service experience
✔ Veterinary or medical reception experience is highly regarded
✔ Has excellent communication and customer service skills
✔ Is confident managing phones, appointments and multiple priorities
✔ Is organised, reliable and able to work well under pressure
✔ Has a friendly and professional approach
✔ Enjoys working as part of a positive and supportive team
✔ Is looking for a workplace they can become part of long-term
💙 Why join St Marys Animal Hospital?
This is an exciting opportunity to join our team as we move into a brand-new hospital with modern facilities, equipment and plenty of room to grow. We're proud of the supportive culture we've built across Australian Veterinary Corporation and believe in teamwork, respect and creating a positive environment for both our clients and our team.
We're looking for receptionists who genuinely enjoy helping people, love being part of a team and want to grow with our new hospital.
If this sounds like you, we'd love to hear from you!
📧 Send your resume to tara.olfat@ausvetcorp.com.au
Warners Bay Vet, Newcastle / Lake Macquarie, NSW (posted 29th October) Receptionist
VETERINARY RECEPTIONIST
Join Our Team at Warners Bay Vet!
Permanent Part-Time | Flexible, Family-Friendly Hours
Location- Warners Bay, Lake Macquarie/Newcastle, NSW
Roster- Permanent part-time, with flexible daytime hours. School-friendly hours may be available
Remuneration- $33-$38 per hour, commensurate with experience
Experience- Previous veterinary experience desirable, but not essential.
About Us
Warners Bay Vet is a friendly, independently owned small animal hospital located on the beautiful shores of Lake Macquarie, in the Newcastle region.
We pride ourselves on providing high-quality veterinary care in a welcoming and supportive environment, where we build genuine relationships with our clients and their pets.
We are looking for a friendly, organised and enthusiastic receptionist to become an important part of our team!
Why Join Warners Bay Vet?
- A Great Team: Work alongside friendly, experienced veterinarians and veterinary nurses in a supportive and welcoming environment.
- Work-Life Balance: Permanent part-time employment with flexible daytime hours and the possibility of school-friendly working arrangements.
- Competitive Remuneration: $33–$38 per hour, depending on experience.
- A Rewarding Role: Get to know our wonderful clients and their pets while making a genuine difference to their experience at the clinic.
- Variety in Your Day: Enjoy a busy and interesting workplace where no two days are quite the same.
- Independently Owned: Be part of a locally owned veterinary hospital where your contribution is valued.
About the Role
As the first point of contact for many of our clients, you will play an important role in creating a friendly, welcoming and professional experience for everyone who visits or contacts our hospital.
Your responsibilities will include:
- Welcoming clients and their pets to the clinic.
- Answering telephone calls and responding to client enquiries.
- Scheduling and managing appointments.
- Processing payments and assisting with general accounts.
- Maintaining accurate client and patient records.
- Assisting with general reception and administrative duties.
- Helping maintain a clean, tidy and welcoming reception and front-of-house environment.
- Working closely with our veterinary and nursing team to help the clinic run smoothly.
About You
We would love to hear from someone who:
- Has excellent customer service and communication skills.
- Is friendly, compassionate and genuinely enjoys working with people.
- Is organised, reliable and able to multitask in a busy environment.
- Is confident using computers and learning new software.
- Works well as part of a team and has a positive, can-do attitude.
- Has a genuine interest in animals and their wellbeing.
Previous experience in a veterinary clinic would be an advantage but is not essential.
We would equally welcome applications from experienced receptionists in medical, dental or other customer-focused environments who are interested in bringing their skills to veterinary practice.
Interested in Joining Our Team?
If you're looking for a friendly workplace where you can make a real contribution, enjoy interacting with people and their pets, and be part of a supportive team, we'd love to hear from you!
Please send your resume and a brief cover letter to brownsvet001@gmail.com for attention to Dr David Brown.
For more information, call us on 02 4947 1069, visit: www.warnersbayvet.com.au or check out our Facebook page.
Comet Bay Vet Hospital, Golden Bay, Outer South Perth, WA (posted 28th October) Nurse/Receptionist
Veterinary Nurse/Receptionist – Full Time and Part Time
About the role:
We are a state-of-the-art small animal vet hospital in Golden Bay, dedicated to providing excellent client service. We are looking for an exceptional Vet Nurse/Receptionist who thrives in providing excellent client service to pet parents to join our young and energetic team.
Our nurses enjoy each other’s company both at work and outside of work. So if you are looking for a place where you will feel at home and the owner listens to you, this could be the role for you.
The successful applicant will work with a busy nursing and reception team and will need to be able to:
- Excel in a busy environment
- Manage a busy phone line and make appointments
- Liaise and greet owners as they arrive
- Collecting payments & handling cash
- Assist and support our team of veterinarians i.e. preparation of animals for surgery, anaesthetic monitoring, co-ordination of clinic admissions,
- Create and receive orders as well as stock control
- Update social media accounts
- Provide assistance to other nursing/support staff as required and maintain a friendly, helpful manner at all times.
- Keeping the public areas, reception and consulting rooms neat and tidy
- Provide general animal care, including feeding, cleaning, exercising of animals in care, without requiring any veterinary supervision or requiring additional assistance
About You:
- Minimum 1 year experience, exceptional new graduates welcome to apply.
- Experience working alongside an advanced surgical vet will be an added advantage
- Able to use initiative
- Passionate about providing exceptional client service.
- Attention to detail
- Highly organised
- Effective listening skills
- Practice high levels of cleanliness
- Ability to work in a team and remain calm under pressure
- Positive disposition
What you will get:
- Supportive and positive team environment to learn new skills and build your career
- You will get the opportunity to work alongside an advanced vet surgeon
- Ongoing CPD
- Staff Discounts for your own pets
To apply for this position, please email your CV along with a covering letter to: admin@cometbayvet.com.au
Visit: www.cometbayvet.com.au and 
Sponsorship is not available for this position.
Animal Centre for Emergency and Specialties (ACES), N Perth, WA (posted 23rd October) Receptionists
Veterinary Receptionists – Full-Time, Part-Time & Casual
Join the growing team at ACES, Perth’s specialist and emergency veterinary hospital!
About ACES
ACES is a purpose-built, locally owned referral and emergency hospital in Balcatta, providing specialist care across multiple disciplines in a busy 24/7 environment.
Our reception team plays an essential role in supporting clients, patients and clinical teams.
The Opportunity
We are seeking friendly, organised and adaptable Receptionists to join our growing team.
- Employment: Full-time, part-time and casual
- Hours: Shifts rostered between 7 am and 10 pm, Monday to Sunday
- Availability: Must be able to work evenings and weekends.
Please click here to see photos! 
Key Responsibilities
- Welcome clients and patients with professionalism and compassion.
- Manage calls, emails, enquiries and appointments.
- Coordinate communication between clients and clinical teams.
- Assist with admissions, discharges, payments and administration.
- Maintain accurate client and patient records in ezyVet.
- Support the smooth operation of reception and hospital administration.
About You
- Previous reception, administration or customer service experience.
- Strong communication, organisation and attention to detail.
- Calm and compassionate approach, particularly during stressful situations.
- Ability to manage competing priorities in a fast-paced environment.
- Flexible availability for evening and weekend shifts.
Medical or veterinary reception experience is desirable, and veterinary nursing experience is a bonus. Experience with ezyVet is advantageous but not essential.
What We Offer
- Above-award remuneration, based on experience.
- Staff pet discounts.
- A modern, purpose-built specialist hospital.
- A collaborative team and opportunities for professional development.
How to Apply
Please send your CV and a brief cover letter outlining your experience, preferred employment arrangement and availability to:
careers@acesvet.com.au
Location: 228 Balcatta Road, Balcatta WA 6021
Applications will be reviewed as they are received.
Animal Dermatology Clinic, Southern Perth WA (posted 19th October) Receptionist
🌟 Receptionist Veterinary Nurse, Join a Specialist Team, Do Work That Matters
Location: Animal Dermatology Clinic, Perth
Role Type: Full-Time or Part-Time | Receptionist
Salary: $70,000+, based on experience
Hours: Between Monday – Friday 8am -5pm, No weekends or afterhours
Looking for more than just another reception role? Ready to join a supportive specialist team where your contribution is valued, your skills are recognised, and every day brings something different?
The Animal Dermatology Clinic Perth is a dedicated specialty practice treating complex skin, ear, and allergy conditions in dogs and cats. As our team continues to grow, we are looking for a friendly, organised, and proactive Receptionist to be the welcoming face of our clinic. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to hear from you.
🌱 What You'll Gain:
- A rewarding role in one of Australia's leading veterinary dermatology clinics
- A supportive and experienced team that values collaboration and respect
- A positive, professional, and well-organised workplace
- Ongoing learning and development opportunities
- The opportunity to make a genuine difference to clients and their pets
📞 What You'll Be Doing:
- Greeting clients and providing exceptional customer service
- Managing appointments, emails, and phone enquiries
- Assisting with patient admissions and discharges
- Processing payments and maintaining accurate records
- Supporting the clinical team to ensure smooth day-to-day operations
- Contributing to a positive and welcoming clinic culture
✅ What We're Looking For:
- Previous reception, customer service, or administration experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confidence using computer systems and learning new software
- A professional, friendly, and compassionate approach
- The ability to remain calm and efficient in a busy environment
📩 Apply Now
If this sounds like your next move, we'd love to hear from you.
Please send your CV, a brief cover letter, a short note outlining your professional goals, and at least two references to:
Ms Karla Ramsden | kramsden@adcperth.com
This isn't just another reception role – it's an opportunity to be part of a specialist team dedicated to improving the lives of pets and their families.
Concord Veterinary Hospital, Inner West Sydney (posted 15th October) Receptionist
VETERINARY RECEPTIONIST - CONCORD VETERINARY HOSPITAL
Sydney Inner West | Casual, 2–3 days a week | Vet experience welcome, hospitality equally welcome
We work in an old bank.
A 1920s Commonwealth Bank, to be exact. The vault is now our radiology room. Which makes it entirely fitting that part of this job involves taking people’s money.
We’ll come back to that. First, the good part.
Our nurses do the admissions. You get the people.
Worth knowing before you read any further: at a lot of clinics, reception quietly doubles as triage, admissions, discharges and half a nursing shift. Not here. Our nurses do admissions and discharges, all of them, and they’re very good at it.
Which leaves you the part the rest of us are quietly jealous of. Greeting people. Knowing the dog’s name before you know the owner’s. Remembering that the tabby in the green carrier hates the waiting room, and steering her somewhere quieter. Treats. Pats. Keeping a busy Friday from turning into a shambles.
And yes, you take the money
We’re not going to pretend that isn’t part of it. Someone has to say the number out loud, and that someone is usually you.
Done badly, it sours an otherwise lovely visit. Done well, it’s a small kindness - clear, calm, no surprises, nobody left feeling awkward at the counter. It is a genuine skill, our team is good at it, and we will teach you.
You don’t need to have worked in a vet clinic
Veterinary or medical reception experience is great, and if you have it, you’ll hit the ground running.
But if you’ve ever looked after people for a living - a busy café, a hotel front desk, a restaurant floor, a pharmacy counter - you already have most of what this job takes. You can read a room, hold four things in your head at once, and stay pleasant with someone who’s being slightly unreasonable because their morning has gone badly.
The rest is software, terminology, and learning which dog is allowed which treat. That part we can teach. The first part we can’t.
What you’d be walking into
An experienced reception team. You would not be holding the desk alone, learning on your own, or handed the phone on day one and wished luck.
Clients who are, genuinely, lovely. Is someone occasionally short with you? Yes - the same as anywhere that people are worried and waiting. Usually it’s anxiety about the animal, not about you, and defusing it is part of the craft. Being yelled at is not part of the job here. We’ve turned clients away over it before and we’ll do it again.
And animals all day. Dogs who are thrilled to see you. Cats who are deeply unimpressed. An unreasonable number of kittens, thanks to our work with the Cat Protection Society of NSW.
The part the other ads skip
Some days a family comes in to say goodbye to a dog they’ve had for fifteen years. You’ll be the one who says something kind at the door, and you’ll also be the one who takes the payment afterwards. That’s the hardest two minutes of this job, and anyone who tells you otherwise hasn’t done it.
We won’t pretend that part away, and we won’t leave you alone with it either. It’s also the reason people stay in this work for decades. On balance, it is enormously rewarding.
Hours
- Casual, 2–3 days a week. Tuesdays and Fridays would suit us best. The third day is a conversation.
- 8am to 5pm, occasionally a 7:30am start.
- You get a lunch break. A proper one. Sitting down, away from the phone.
- We close at 5pm. In Sydney. Take a moment with that one.
- You’ll need Australian citizenship, permanent residency, or a visa with the right to work.
Pay
The award exists. We can’t remember the last time anyone here was actually paid it.
Beyond that, we’re not going to print a number we’d only have to wriggle out of later, because what you’re worth depends on what you walk in with. So, let’s talk about it properly when we meet. We’ll be straight with you, and we’d like you to be straight with us about what you’re on now and what you’re after.
To apply
Send an introductory letter and your resume to jobs@concordvets.com.au, attention Rebecca and Steph.
Tell us what you’ve done before, whether that was in a clinic or a café, and which days you’re free. If you’ve got a good story about a difficult customer you turned around, we’d like to read that too.
See our website
Mt Helena Family Vet Clinic, Eastern Perth, WA (posted 13th October) Receptionist
Client Relations / Receptionist – Part Time
Do you love being the friendly face (and voice!) that makes someone's day easier? Are you a people person with a passion for animals?
We're looking for a team member who can add warmth, professionalism, and adaptability to our front desk - someone who enjoys being the steady anchor in our busy clinic and who takes pride in creating smooth, welcoming experiences for every client and their pet.
Who are we?
Mt Helena Family Vet Clinic is a bustling, modern, independently owned clinic located in Perth's leafy Eastern Hills.
We're a compassionate, community-focused veterinary practice dedicated to providing outstanding care to pets and exceptional service to their families. Our team is supportive, friendly, and truly values each other.
Why you'll love working with us:
- You will enjoy a workplace where your ideas are valued
- Be fairly and generously remunerated in a stable and meaningful part-time role
- Be proud to make a real difference in the lives of pets and their owners every single day
- Be part of a supportive environment that encourages growth and learning
- Be part of a practice that truly cares about delivering genuine and exceptional service
What the role involves:
As MHFVCs client relations team member will be an integral part of the team and critically important to us as you will be the heart of the clinic — the first smile clients see, the steady voice on the phone, and the person who helps guide worried owners through some of their most wonderful and important moments.
We are looking for - someone who loves people, thrives on variety, and finds reward in creating positive experiences.
A vet nursing or medical background is essential.
If this sounds like you, we invite you to get in touch, as we are looking for such an individual to join our team and we would love to meet you.
Please send a confidential cover letter and CV to Tanya at tanya@mthelenavet.com.au.
We look forward to hearing from you.
Cowes Veterinary Surgery, Phillip Island, Western Port Bay, VIC (posted 8th October) Receptionist
Full-Time Veterinary Receptionist
Cowes Veterinary Surgery | Phillip Island, Victoria
A dedicated front-of-house role for someone who genuinely enjoys people, animals and being at the heart of a busy team.
Cowes Veterinary Surgery is looking for a warm, capable and highly organised full-time Receptionist to take ownership of our front desk and help us provide an exceptional experience for our clients and their animals.
Located on beautiful Phillip Island, we are a privately owned, family-operated veterinary clinic with a strong focus on compassionate animal care, genuine client relationships and looking after the people we work alongside.
This is a dedicated, non-clinical reception and front-of-house position. You do not need to be a veterinary nurse, and this role will not progress into a nursing role and is not suitable for nurse training course requirements. Training will be provided in our veterinary software and systems, veterinary terminology, clinic protocols and procedures.
Please click here to see photos!
The role
As the first point of contact for our clients, you will play an important role in setting the tone for their experience with our clinic.
We are looking for someone who can confidently take ownership of our reception area using a thoughtful, organised and professional approach.
Your responsibilities will include:
- Welcoming clients and their animals to the clinic
- Managing telephone, email and face-to-face enquiries
- Scheduling appointments and helping coordinate the daily appointment diary
- Providing clear and compassionate communication between clients and the veterinary team
- Managing client accounts, payments and general reception administration
- Maintaining accurate client and patient information
- Helping keep our reception area organised, welcoming and running efficiently
- Recognising priorities and taking initiative rather than always waiting to be directed
- Handling confidential and sensitive information appropriately
- Supporting clients through difficult or emotional circumstances with empathy and discretion
- Working closely with our veterinarians, nurses and wider clinic team.
Who we are looking for
Veterinary experience would be welcomed, but excellent people skills are more important to us.
You may currently work in reception, administration, medical or allied health reception, hospitality, customer service or another people-focused environment and be looking for a role where your skills can make a genuine difference.
You will ideally be someone who:
- Has excellent communication and interpersonal skills
- Genuinely enjoys working with both people and animals
- Is calm, organised and dependable
- Takes pride in providing excellent customer service
- Shows initiative and takes ownership of their responsibilities
- Can prioritise and remain composed when the clinic becomes busy
- Works well as part of a high-functioning team
- Communicates professionally and respectfully
- Has an open and empathetic mindset
- Understands the importance of confidentiality and discretion
- Can navigate sensitive conversations with compassion and maturity
- Is comfortable supporting people who may be worried, distressed or grieving.
Veterinary reception is incredibly rewarding, but it can also involve difficult and emotional circumstances. We therefore need someone who can balance warmth and empathy with professionalism, resilience and good judgement.
What matters to us
Our values guide the way we care for our patients, communicate with our clients and work together as a team.
At Cowes Veterinary Surgery, we aim to:
- Put the animal first – keeping the wellbeing of our patients at the centre of what we do.
- Provide compassionate and understanding animal care – recognising the important relationship our clients have with their animals.
- Communicate with trust and respect – with our clients and with each other.
- Have an open and empathetic mindset – listening, understanding and approaching people without judgement.
- Be welcoming – creating a clinic where clients, their animals and our team feel comfortable and supported.
We are looking for someone who naturally connects with these values and can bring them to our front desk every day.
What we offer
- A full-time, dedicated veterinary reception career
- A non-clinical role where reception is recognised as an important part of the veterinary team
- Training in veterinary systems, terminology, protocols and procedures
- The opportunity to take ownership of the front-of-house function
- A supportive and experienced veterinary and nursing team
- A privately owned, family-operated workplace
- A role based on beautiful Phillip Island
- Alternate Saturday morning shifts as part of the position.
If you are an organised and thoughtful people-person who enjoys taking responsibility, values great communication and would love to work in an environment where animals are at the heart of what we do, we would love to hear from you.
To apply:
Please send your CV and a covering letter telling us a little about yourself, your experience and why you think veterinary reception would be a good fit for you.
Email: admin@cowesvet.au
Cowes Veterinary Surgery
Phillip Island, Victoria
Casey Pet Emergency, Narre Warren, South East Melbourne, VIC (posted 7th October) Receptionist
Veterinary Receptionist – Full-Time or Part-Time
Love the veterinary industry and enjoy helping people? Put your nursing experience to work in a dynamic reception and client services role.
Casey Pet Emergency (CPE) is an independently owned, 24-hour emergency veterinary hospital with a modern facility, a diverse caseload and a supportive team. We are seeking an experienced veterinary nurse to join our reception team in a full-time or part-time position.
Our receptionists play an essential role in helping worried owners, recognising urgent patient needs and keeping communication flowing between clients and our clinical team.
This is a varied, fast-paced position where your veterinary knowledge makes a real difference.
The role
You will be involved in:
- Welcoming clients and coordinating patient arrivals, admissions and discharges.
- Managing a busy phone line and responding to pet care enquiries.
- Providing telephone and face-to-face triage within your training and clinic protocols, recognising urgent concerns and escalating promptly to the clinical team.
- Providing clear, practical advice consistent with veterinary instructions.
- Helping clients understand treatment plans, estimates and hospital processes.
- Coordinating client updates, follow-up enquiries and communication with vets and nurses.
- Processing payments, assisting with accounts and maintaining accurate records.
- Supporting clients through difficult or emotional situations with kindness and professionalism.
- Providing occasional hands-on nursing support when the hospital needs an extra pair of hands.
About you
Veterinary nursing and veterinary industry experience are essential. You will need sound patient care knowledge and the judgement to recognise when an enquiry requires urgent veterinary input.
We are looking for someone who:
- Communicates clearly, listens carefully and enjoys working with people.
- Remains calm and organised while managing competing priorities.
- Learns new systems and software quickly and confidently.
- Has strong attention to detail and follows through on tasks.
- Works collaboratively and is willing to help wherever needed.
- Understands the pace, unpredictability and emotional demands of emergency veterinary care.
Previous reception experience is welcome, but strong nursing experience and excellent communication skills are our priorities. Experience with ezyVet and Smartflow would be an advantage.
Hours and working at CPE
Full-time and part-time opportunities are available, with shift work across days, afternoons, evenings, weekends and public holidays. Weekend and public holiday availability is required.
At CPE, you will work alongside an experienced veterinary and nursing team in a hospital that continues to invest in its people, equipment and systems. We value teamwork, clear communication and compassionate care for both patients and their families.
If you enjoy variety, thrive in a busy environment and want to use your veterinary experience in a role with a strong client focus, we would love to hear from you.
Please click here to see photos!
Please send your CV and a cover letter to: Kim at: kim.caseypet@gmail.com Include your relevant experience, preferred full-time or part-time hours and availability for shift work.
Veterinary Specialists of Sydney (VSoS), Sutherland Shire Sydney, NSW (posted 28th September) Weekend Receptionist
Veterinary Receptionist
Are you passionate about animals, people and delivering exceptional customer service? Veterinary Specialists of Sydney (VSOS) is looking for friendly, organised and proactive Veterinary Receptionists to join our weekend team.
As the first point of contact for our clients, you will help create a calm, welcoming and professional environment during what can often be a stressful or emotional time. You'll work closely with our reception, emergency and specialist teams to ensure every client and patient feels supported from the moment they arrive.
These positions are specifically for candidates available to work regular Saturday and Sunday shifts. Our hospital operates 24/7, with reception staffed between 7:00 am and 11:00 pm, so availability across a range of weekend shifts is required.
About VSOS
Veterinary Specialists of Sydney is a privately owned, specialist-led referral and 24/7 emergency hospital located in Sydney's Sutherland Shire.
Our teams provide advanced care across emergency and critical care, surgery, internal medicine, cardiology, neurology, anaesthesia and diagnostic imaging. We are known for delivering complex and innovative procedures, including open-heart mitral valve repair, interventional radiology, advanced orthopaedics and neurology.
While our medicine is advanced, it's our people and culture that make VSOS special. We believe exceptional patient care starts with a team that feels supported, respected and valued. We work as one team, communicate openly and step in to support each other— especially during busy or challenging moments.
Please click here to see photos!
At VSOS:
- Your contribution is valued
- Your team has your back
- Your ideas and feedback matter
- Kindness and accountability go hand in hand
- Every role contributes to exceptional patient and client care
About the Role
As a member of our weekend reception team, you will:
- Welcome clients and visitors with warmth, empathy and professionalism
- Support clients through emergency presentations and emotionally difficult situations
- Coordinate patient admissions and ensure client and patient information is recorded accurately
- Confirm that consent forms and other required documentation are completed
- Answer and direct phone calls efficiently and compassionately
- Manage appointments and maintain accurate records using ezyVet
- Communicate clearly with clients, veterinarians, nurses and other hospital departments
- Process payments and assist clients with account-related enquiries
- Maintain a clean, organised and well-stocked reception area
- Provide general administrative support to the wider hospital team
- Contribute to clinic initiatives and continuous improvement activities
What We're Looking For
We are looking for someone who can remain calm, organised and compassionate in a busy emergency and specialist hospital.
The ideal candidate will have:
- Previous experience in a reception, customer service or front-office role
- Availability to work regular weekend shifts, including Saturdays and Sundays
- Strong communication and interpersonal skills
- Excellent organisation and attention to detail
- The ability to multitask and prioritise in a fast-paced environment
- A proactive and client-focused approach
- Confidence communicating with clients during stressful or emotional situations
- A collaborative mindset and willingness to support the wider team
Previous veterinary, medical or healthcare reception experience is highly regarded. Experience using ezyVet or a similar practice management system is also an advantage.
Personal Attributes
You will be:
- Warm, compassionate and approachable
- Professional and respectful
- Calm and resilient under pressure
- Self-motivated and willing to take initiative
- Adaptable when priorities change
- Open to feedback and eager to learn
- Committed to being a supportive and reliable teammate
Why You'll Love Working at VSOS
- Supportive team culture: Work with people who value teamwork, respect, kindness and collaboration
- Meaningful work: Help pets and their families during moments when they need support the most
- Weekend opportunities: Permanent part-time and casual positions available
- Learning and development: Build your knowledge and confidence in an advanced emergency and specialist hospital
- Wellbeing support: Access confidential counselling services for you and your family
- Pawsitively good perks: Enjoy veterinary service discounts for your pets
- One-team environment: Work alongside experienced receptionists, veterinarians, nurses and specialists who genuinely support each other
Join Our Team
If you are an experienced receptionist who enjoys working with people, thrives in a busy environment and is available for regular weekend shifts, we would love to hear from you.
Please send your CV and a brief cover note outlining your reception or customer service experience.
Please send your application to hr@vsos.com.au and state that you are applying from Kookaburra Vets.
Subject line: Veterinary Receptionist – [Your Name]
VSOS is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to maintaining a respectful, inclusive workplace where everyone has the opportunity to contribute and succeed.
Northcote Animal Hospital, Inner Melbourne (posted 24th September) Vet Nurse/Receptionist
Veterinary Nurse / Veterinary Receptionist
Northcote Animal Hospital | Inner Melbourne, VIC
Full-time or part-time hours considered | Start date negotiable
Salary dependent on experience (DOE)
We are looking for a warm, capable and experienced Veterinary Nurse / Veterinary Receptionist to join our team at Northcote Animal Hospital.
This is a balanced hybrid role, combining clinical veterinary nursing with reception and client-facing responsibilities. The successful candidate will spend time working across both areas of the hospital, supporting our patients clinically while also helping provide a welcoming, organised and professional experience for our clients.
We are looking for someone who enjoys the variety that comes with moving between patient care and front-of-house responsibilities and who is kind, reliable, organised and team-focused.
About Northcote Animal Hospital
Northcote Animal Hospital is a well-established, progressive veterinary clinic providing high-quality care to our patients and clients.
You will join an experienced team of vets, nurses and reception staff in a purpose-built hospital with a loyal client base, modern equipment and support from visiting surgical and medical consultants.
We value kindness, teamwork, excellent communication and thoughtful patient care.
The Role
Your role will include a balanced mix of clinical nursing and reception duties, including:
Clinical Nursing
- Providing high-quality nursing care to hospitalised and surgical patients
- Assisting vets with diagnostic procedures, treatments and surgery
- Anaesthetic monitoring
- IV catheter placement, blood collection and medication administration
- Patient admissions and discharges
- Nurse consultations
- Maintaining accurate clinical records
- Supporting the wider clinical team with day-to-day patient care
Reception & Client Care
- Welcoming clients and patients to the hospital
- Scheduling appointments and managing the appointment diary
- Answering phone and client enquiries
- Processing payments
- Providing clear and compassionate client communication
- Maintaining accurate client and patient information
- Assisting with general administration and organisational tasks
- Managing busy or urgent situations calmly and professionally
About You
We would love to hear from you if you have:
- Previous veterinary nursing experience
- Confidence working in a veterinary reception or client-facing environment
- A Certificate IV in Veterinary Nursing or equivalent experience — highly regarded
- Sound clinical nursing skills
- Strong communication and interpersonal skills
- Excellent organisation and time-management skills
- The ability to move comfortably between clinical and reception responsibilities
- A calm, professional and compassionate approach
- A genuine commitment to animal care and welfare
- A friendly and collaborative attitude
What We Offer
- A varied role with a genuine balance of clinical and reception duties
- Full-time or part-time hours considered
- Salary dependent on experience (DOE)
- A supportive and experienced team
- A modern, purpose-built clinic
- A varied and interesting caseload
- Access to a wide range of veterinary equipment and technology
- Support from visiting surgical, medical and dental consultants
- Ongoing professional development opportunities through CVS Vets
- Employee discounts on pet care products and services
- No after-hours, Sundays or public holidays
Apply
If you enjoy both the clinical and client-facing sides of veterinary practice and are looking for a varied role within a supportive team, we’d love to hear from you.
Please send your CV and a short cover letter, including your availability, to:
liz.tasker@cvsvets.com
jessica.Seagreen@cvsvets.com
Geelong Animal Referral Services, Newtown, Geelong, VIC (posted 22nd September) Customer Service
Customer Services Representative – Part time/Casual
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in Surgery, Emergency & Critical Care and Internal Medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, large central treatment area and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
The Customer Service Representative role is pivotal to the smooth and professional operation of Geelong Animal Referral Services (GARS). This role is the first point of contact for everyone entering the hospital, including patients. The role requires the ability to deliver an exceptional customer service experience whilst demonstrating compassion, sensitivity and understanding to our referring veterinarians, clients, patients, and colleagues.
- Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
- Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
- Provide accurate and regular updates to clients and referring veterinarians on patient progress
- Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient’s consultation
- Schedule and manage appointments for multiple veterinary specialists from all departments
- Provide administrative support to all hospital staff including veterinarians and hospital management
- Perform end of day reconciliation
- Process pet insurance claims
- Process payments across various payment platforms (including cash, card, VetPay, Afterpay etc)
- Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms
- Work closely with and provide professional support to other customer service staff
- Provide compassionate support to clients and make arrangements for the aftercare of deceased pets (i.e. arranging cremation services and keepsakes requested by clients)
About you:
Qualifications
Essential
- Experience working in a medical or veterinary practice
- Excellent computer literacy
- Customer service experience in a fast-paced organisation
- Exceptional time management and organisational skills
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
- Available to rotate through rostered weekend
Desirable
- Knowledge of EzyVet is desirable but not essential
Demonstrated Behaviours and Personal Attributes:
- Passion for delivering the highest standard of customer care
- Ability to thrive in a team environment
- Self-driven with an ability to work autonomously
- Excellent communication skills
- Strong work ethic
- Commitment to the culture and values of the business
- Honest, reliable, and loyal character
What we can offer you:
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- Work from a truly beautiful facility
- An employer that aims to facilitate work life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
For further information or to apply for this position, please email your cover letter and resume to dkeirs@garsvets.com.au and ealleyn@garsvets.com.au
Coastal Veterinary Hospital, Bundall, Central Gold Coast, QLD (posted 22nd September) Casual Receptionist
Casual Veterinary Receptionist — Join a Growing, Independent Veterinary Hospital
Coastal Veterinary Hospital | Bundall, QLD
Picture a front desk where you're genuinely supported, not just staffed: a close-knit team who has your back on the busy days, and pet parents who walk through the door already glad to see you. That's the workplace we've built at Coastal Veterinary Hospital — and as our caseload keeps growing, we're looking for an experienced receptionist to help us keep delivering it.
Why Join Coastal Veterinary Hospital?
- Independently owned and operated — a workplace that runs on genuine care, not corporate box-ticking
- Supportive, collaborative team culture — you're backed by a close-knit clinical and front-of-house team, not left to juggle a busy desk alone
- Modern, purpose-built hospital — a clean, well-organised space designed to make your day easier, not harder
- Competitive pay — reflecting the experience and professionalism you bring
- A genuinely enjoyable place to work — we celebrate our wins and make sure every day is a good one for staff, clients, and patients alike
What We're Looking For
- Years of experience as a medical or veterinary receptionist — you know how a busy front desk really runs
- Confident, warm phone manner and strong face-to-face communication with clients, some of whom will be having a hard day
- Comfortable managing bookings, client records, invoicing, and a busy multi-line phone with practice management software
- A calm, organised, team-first attitude — someone who can keep the front of house running smoothly even when it's chaotic out back
- Genuine love of animals and the people who bring them in
Ready to Love Coming to Work?
If you're an experienced medical or veterinary receptionist looking for a casual role with a hospital that genuinely values its front-of-house team, we'd love to hear from you.
Apply Now
Send your resume and a short cover letter to: 📧 clinic@coastalveterinaryhospital.com.au
For a confidential discussion, call our team on: 📞 (07) 5666 5372
Swan Valley Vet Centre, West Swan, NE Perth, WA (posted 21st September) Receptionist
SWAN VALLEY VET CENTRE | Full-Time Receptionist (or part-time for the right candidate)
About us:
Situated in the heart of Swan Valley, with easy access to major highways. Whether you’re a food enthusiast, wine lover, or nature admirer, Swan Valley offers a perfect blend of delights just a short drive from the city or a scenic cruise up the Swan River. At Swan Valley Vet Centre, we are dedicated to providing exceptional care for our furry patients while fostering a positive and supportive environment for our team. Our waiting room includes separate areas for cats and offers additional privacy options. Our consultation rooms are spacious and equipped with treats and toys to comfort anxious pets. The surgical suite features state-of-the-art technology, enabling our experienced veterinary team to deliver high-quality surgical and diagnostic services. We also provide in-house diagnostic imaging and CT services.
The opportunity
We are currently seeking a Veterinary Receptionist to join our wonderful team on a full-time basis (can be flexible with part-time hours for the right candidate!). Our receptionist is the first point of contact for all our valued clients, so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity that will allow you to gain experience in a fast-paced yet rewarding atmosphere with a remarkable team.
Our ideal candidate:
- At least 1 years’ experience working in customer facing position
- Experience in the animal industry is desirable, yet not essential
- Certificate IV in veterinary nursing is ideal, but not essential
- Someone that has exceptional communication skills to build relationships with our clients
- An empathetic, caring person that always advocates for their patients
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice
- The ability to manage a busy appointment schedule & assist with reception administration tasks
What is on offer:
- AMAZING location and practice facilities
- Flexible roster and work practices
- We are proud to be Great Place to Work – Certified!
- Work with an AWESOME team and clients – we pride ourselves on our staff-client relationships
- Novated vehicle leasing options
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community
- Access to our VC Learning Academy - online learning portal
- Personal Wellness – Access to our Employee Assistance Program (EAP)
- Being a part of the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
If you’re looking to join a supportive team where you can make a meaningful difference to clients, patients and the wider community, we’d love to hear from you. Please apply here: Application Link
Queanbeyan Veterinary Hospital, Southern Tablelands, NSW/Near Canberra, ACT (posted 17th September) Receptionist
Receptionist - Part Time
Queanbeyan Veterinary Hospital is excited to welcome a new receptionist to our team!
The role is primarily a reception role, but can potentially be flexible with an option to offer the best of both worlds - reception work complemented by nursing duties.
Ideally, we are looking for a cert IV qualified vet nurse who has a strong preference for reception work. But equally, we would be very keen to hear from an experienced receptionist who loves interacting with people and is willing to learn the ins and outs of vet practice.
The right individual will have strong communication skills, show initiative, have a positive attitude and be a team player. Experience is preferred but trainees will be considered. We have a supportive team across the clinic as a whole and you would join a team of 3 receptionists, 2 of them with many years of experience in vet practices.
The role is approximately 20-25hours/wk of reception work, but could be expanded to include nursing shifts for the right applicant to make a full time role. There would be some work required on Saturday mornings, shared across the reception team each month.
Our hospital is a happy and fast-paced environment. You will be joining a team of enthusiastic and hardworking veterinarians and support staff who strive to go above and beyond for our clientelle and their pets. Our clinic is very well equipped with digital radiography, dental radiography, ultrasound and in-house blood machines. We have a wide range of preventative care, medical and surgical cases as well as a reasonable load of emergency cases. We practice a high level of care and take pride in the options we can provide to clients and patients.
This role is primarily reception-based, so you will be the friendly face and voice of our clinic — greeting clients, managing appointments, handling phone and email enquiries, processing payments, and keeping the front-of-house running smoothly. A veterinary nursing background will be very beneficial in your reception work, and necessary to have an additional nursing role if so desired. We are supportive of continuing education and encourage a learning environment within the clinic.
Queanbeyan Vet is a privately owned practice within a group of local, all privately owned practices in the Canberra region. We have regular social and continuing education catch-ups across multiple practices, which can be a great way to meet like-minded people.
We pay above award wages, with the specific wage depending on your experience.
Please send your cover letter and CV, or an enquiry for further information to: louisen@queanbeyanvet.com.au
Centre for Animal Referral & Emergency, Collingwood, Melbourne, VIC (posted 16th September) Client Services
Senior Client Services Representative (Full Time)
The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.
This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service. Veterinary nursing experience would be highly regarded.
About You
We're looking for someone who:
- Has previous experience working within the animal care industry (essential)
- Has a genuine passion for customer service and helping people
- Communicates with empathy, professionalism, and confidence
- Remains calm and organised in a fast-paced environment
- Has excellent attention to detail and administrative skills
- Enjoys working collaboratively with a multidisciplinary team
- Is confident managing multiple priorities simultaneously
- Has strong computer literacy and experience with Microsoft Office programs
Knowledge of EzyVet practice management software and medical privacy laws would be advantageous but is not essential.
Current Roster
This is a full-time position working a set rotating fortnightly roster (subject to change with notice):
Week 1 – Day Shifts
Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.
This roster includes one Saturday shift per fortnight.
Career Development
This position offers genuine career progression and leadership development opportunities for the right person. CARE is committed to supporting your professional development and long-term career goals.
The Opportunity
A career at CARE will provide the successful candidate with:
- Competitive remuneration commensurate with skill level and experience
- Generous staff discounts on a range of hospital products and services
Apply Here and join a team where exceptional client care is just as important as exceptional patient care!
MARS Melbourne Animal Referral Services, Mitcham, Melbourne East VIC (posted 16th September) Client Services Representative
Client Services Representative - Part Time (3 days)
Location: Melbourne, Mitcham
About Us…
Melbourne Animal Referral Services is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. MARS hospital recently relocated to Mitcham, and offers the highest standard in Surgery, Oncology, Internal Medicine & Diagnostic Imaging services within Melbourne, while our mobile service offers onsite specialist surgery across Melbourne and regional Victoria.
Our specialists are considered industry leaders and are also supported by dedicated & passionate Interns, Nurses and Client Service professionals. We are completely focused on our team, including every current and future member. We value professional development and reward our staff with generous renumeration, and CPD available to all. We are committed to ensuring an appropriate work-life balance for all staff. If you wish to join our team, that means you also are driven to achieve the highest possible standards of patient care and you want to work within a facility where staff excel. We also value a fun, inclusive and supportive workplace culture.
Read on to join the MARS family today!
At MARS we offer…
- Excellent working conditions.
- A truly independent, privately owned Vet Hospital that is growing!!
- The opportunity to work at the cutting edge of veterinary excellence.
- A supportive and welcoming team.
- A modern hospital in Mitcham, just 2 minutes off the Eastern Freeway.
About the role…
The Client Services role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). You will be the first point of communication for clients contacting our facility, ensuring a smooth and seamless experience from initial booking, through to discharge. This is a part time role, rostered across 3 weekdays, however full time will be considered for the right applicant.
Do you have…
- A work energy that is diligent, reliable and conscientious?
- Experience working in a medical or veterinary practice?
- Sound computer literacy?
- Exceptional customer service skills?
- A compassionate, sensitive and empathic manner?
- The ability to provide a quality customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet? (This is desirable, but not essential)
You will receive…
- Well above award remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leaders in the industry
- Exceptional Customer Service
- Genuine empathy to clients, staff, referring vets, colleagues - everyone is respected and valued
- Adaptable, progressive and innovative business
- Highly ethical workplace (in treatment of patients, staff and clients).
- Everyone contributes to culture, and we are recognised as a great place to work.
If this has sparked your interest, please send your cover letter and resume to
kjohnson@marsvets.com.au
*Our new location is located within the premises of 619 Whitehorse Road Mitcham. Although we share a physical location, our businesses are entirely separate and independent.
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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