Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Clayfield Veterinary Clinic, Northern Brisbane, QLD (posted 21st February) Receptionist / Nurse
Position: Full Time Veterinary Nurse/Receptionist
We’re on the lookout for a Full-Time Veterinary Nurse/Receptionist to join our friendly, customer focused team at Clayfield Veterinary Clinic!
If you have a genuine love for animals and a talent for providing exceptional service, we’d love to hear from you.
As an essential member of our professional, compassionate team, you’ll play a pivotal role in delivering outstanding care to our clients and their cherished pets.
You’ll help create a welcoming and supportive environment where both pets and their owners feel valued and well looked after.
The ideal candidate will be organised, adaptable, and thrive in a fast-paced environment, all while remaining calm under pressure. With a strong work ethic, attention to detail, and a true passion for animal care, you’ll help ensure our clinic runs smoothly and efficiently. If you’re ready to make a real difference in the lives of our furry patients and their families, we’d love to have you as part of our team!
What We Offer:
- An interesting, rewarding, and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance Program to support your wellbeing.
- A work environment based on trust, respect, harmony, professionalism, and a strong focus on team support.
- Remuneration above the award rate, based on experience.
- Experience in a receptionist/client services role within a veterinary practice or medical environment is preferred. However, we are keen to hear from candidates with extensive customer service experience in other industries.
- Knowledge of RxWorks or ezyVet is an advantage, but training will be provided for the right candidate.
Essential Criteria:
- Cert IV or Equivalent
- Passionate and committed to providing excellent care for both our patients and clients.
- Exceptional communication skills with excellent written and spoken English.
- Proven experience in a strong customer service role, with a focus on engagement and delivering a positive client experience.
- A reliable, committed work ethic with a stable employment history.
- Motivated, with high emotional intelligence and energy levels.
- Intermediate to advanced computer skills in Word and Excel.
- Strong multitasking abilities and the ability to stay calm under pressure.
- A team player who can take direction and contribute to a positive working environment.
- Adaptable to change and open to new processes and procedures.
- Skilled in managing and engaging on social media platforms to enhance client interaction and engagement.
VetPartners is an equal opportunity employer and values diversity, which is key to our success. Whatever your identity and background, if this role sounds like you, we’d love to hear from you! Please feel free to email your resume and cover letter to: steph.dealmeida@vet.partners
Unfortunately, phone enquiries regarding the position cannot be answered. Please note that only shortlisted candidates will be contacted.
Belconnen Veterinary Centre & Gundaroo Veterinary Centre, NW & NE Canberra, ACT (posted 17th February) Receptionist
Permanent Part-Time Receptionist
Belconnen and Gundaroo Veterinary Centre
About Us
Belconnen Veterinary Centre stands out for its entrepreneurial vision, offering the most complete structure of clinical, surgical and diagnostic imaging services (Ultrasound, X-ray, CT, and endoscopy), led by a dedicated team, with excellent technical training and driven by passion for pets. Our sister clinic - Gundaroo Veterinary Centre, is a small but highly skilled team of vets and nurses all with a love for animals.
The Opportunity:
As the first point of contact for our clients, the Receptionist plays a crucial role in ensuring a welcoming and efficient experience for both our clients and their pets. Based in Belconnen Veterinary Centre and our sister clinic – Gundaroo Veterinary Centre. You will be responsible for managing front-desk operations, handling client communications, and providing support to our veterinary team.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Answer phone calls, emails, and inquiries, providing accurate information and scheduling appointments.
- Manage patient records, ensuring they are up-to-date and accurately maintained.
- Process payments, handle transactions, and manage invoicing.
- Assist with managing the clinic’s appointment schedule and coordinating with veterinary staff.
- Provide administrative support, including filing, data entry, and maintaining inventory of office supplies.
- Ensure the reception area is clean, organized, and welcoming.
Qualifications:
- Previous veterinary nursing experience or experience in a veterinary receptionist role is essential.
- EzyVet experience (preferred, not essential).
- Ability to travel between clinics as needed.
- Excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service.
- Ability to handle multiple tasks and remain calm under pressure.
- A genuine love for animals and a compassionate attitude towards pet owners.
- Strong organisational and time-management skills with attention to detail.
What we can offer:
- Comprehensive induction and onboarding to assist you to transition into our team, with continual training and development opportunities.
- We are proud to be a Great Place to Work – Certified!
- Novated vehicle leasing options.
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community.
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies.
- VC Learning Academy - online learning portal
- Personal Wellness – Access to our Employee Assistance Program (EAP)
For further information, please reach out to our careers team at: careers@vetscentral.com.au
The Broadmeadows Vet, Northern Melbourne (posted 14th February) Nurse / Receptionist
Veterinary Nurse/Receptionist Part Time / Casual
We are a small, committed team at The Broadmeadows Vet who are searching for a dedicated Veterinary Nurse to complement our current team.
Our nurses are an integral part of our clinic and are taught and encouraged to use their entire skillset on a daily basis.
We are privately owned and consider ourselves to be more like a family!
Your responsibilities will include, but not be limited to:
- General Nursing tasks including pre-/post operative care of inhouse patients
- Assisting our vets in radiology (digital radiography)
- Dental radiology
- Surgical preparation including blood collection and placing intravenous catheters
- Surgical nursing including patient & equipment prep, anaesthetic monitoring and recovery
- Maintenance of theatre and surgical equipment
- Inhouse diagnostics including blood and urine testing
- Blood pressure monitoring
- Assisting vets in all aspects of care including surgery and consultations
- Excellent animal and client care standards
- Reception tasks
- Maintaining a high standard in our attached cattery
The ideal applicant will have:
- Minimum of 1 years paid experience working as a Veterinary Nurse
- Certificate IV in Veterinary Nursing is highly desired
- Ability to work in a fast-paced environment with a hands-on approach to your work
- Ability to work well both alone and within a team
- Mentoring junior staff
- Excellent multitasking skills and ability to complete set tasks
- Exceptional customer service and strong communication skills
We have built an amazing team and we are looking for the right person that will fit into our dynamics.
We strongly encourage professional development and we can guarantee you will have a supportive team and mentors.
If you are seeking a rewarding role and believe that you have what we are looking for, then please send us a cover letter and your CV. All enquiries and job applications should be directed to: manager.broadmeadowsvet@gmail.com
You will need to be flexible and able to work both morning and afternoon shifts and Saturdays.
The applicant must have outstanding customer service skills, strong communication skills, excellent time management and the ability to work independently. Previous applicants need not apply and applicants on work restrictions will not be considered.
Salary will be commensurate with experience.
Kingsford Veterinary Hospital, Inner South-East Sydney, NSW (posted 14th February) Reception Nurse
Kingsford Vet Hospital
Saturday Vet Nurse/Receptionist
Kingsford Veterinary Hospital is currently looking for a Qualified & Experienced Veterinary Nurse to cover reception every Saturday, 8.30am-5pm.
A bit about us…
We are a small passionate team that pride ourselves in the quality of care we provide to our patients & clients. Kingsford Vet Hospital is a family run practice and has been dedicated to the care of Sydney’s Eastern suburbs pets for more than 50 years! We are a well-equipped hospital with in-house Idexx Catalyst and Procyte pathology machines, digital radiography, ultrasound, IM3 dental unit with dental radiography and we have a multi parameter anaesthetic monitor & bair hugger for your anaesthetic needs.
Kingsford Vet Hospital is looking for a person with the following skills:
- Ideally at least 1 year full-time, in-clinic experience
- Have a strong passion for working with animals
- Provide gold standard care to all patients and clients
- Excellent interpersonal, communication, reception and telephone skills.
- Works well in a busy environment
- Good general nursing skills, including blood collection, catheter placement, anaesthetic monitoring, etc;
- Friendly and professional nature
We are a supportive team and making you feel welcome and part of the KVH family is a priority!
A bit about the position…
We are looking for someone to work every Saturday 8.30am-5pm. The role is casual, but part-time, with additional weekday shifts will be considered for the right person. The role is mainly reception, but we are seeking an experienced veterinary nurse as you will be responsible for patient care & need to be able to recognise emergencies & triage affectively. You will also be required to assist the vet were necessary.
To apply, or for more information, please contact Eilla Eaton, manager@amsvet.com.au
We look forward to hearing from you!
Wynnum Manly Veterinary Hospital, East Brisbane, QLD (posted 12th February) Receptionist
Veterinary Receptionist - Permanent Part Time
Wynnum Manly Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our team. Wynnum Manly Veterinary Hospital is a small animal hospital located in the beautiful Bayside, 20 minutes from Brisbane City.
We are seeking an enthusiastic, reliable and confident receptionist who is able to provide excellent customer service to our loyal and constantly growing client base.
Our team includes 5 vets supported by a team of experienced nurses. We are looking for a team member with experience in the veterinary industry and the ability to multi-task. We are looking for a team member able to provide phone support to clients (scheduling appointments, answering general health enquiries and triaging emergency issues) and be the welcoming face of the practice at the reception desk. Previous reception experience and knowledge of RxWorks are highly desirable.
The position will cover a variety of shifts from morning to early evening with the possibility of occasional Saturday morning work.
Wages are negotiable depending on experience and above award.
Please send a resume and cover letter to Dr Nicky Thomas, Dr Charli Brace and Dr Steven Conwell at: partners@wmvh.com.au or call 07 3396 6488 for further information.
Mountain Gate Veterinary Clinic, SE Melbourne VIC (posted 12th February) Receptionist
Receptionist, Part-Time
Mountain Gate Veterinary Clinic is seeking a Receptionist to become part of our team. We're a small, dedicated group who enjoys working hard while delivering exceptional care to our patients and clients.
The ideal candidate will:
- Currently studying or interested in starting a Certificate II or III in Animal Studies as part of an apprenticeship
- Highly motivated
- Have excellent communication skills
- Be able to work independently and handle pressure in a fast-paced clinical setting
- Be capable of multitasking
- Work efficiently in day-to-day clinic operations
- Make clients and their pets feel comfortable and valued
- Provide outstanding customer service, being the first point of contact for our clients
Key Responsibilities:
- Greet clients and their pets in a friendly and welcoming manner
- Check in patients and keep contact details up-to-date
- Collaborate with vets and clinic staff to ensure smooth patient flow
- Schedule appointments and manage the clinic calendar to optimize time usage
- Handle incoming calls, emails, and other correspondence
- Process invoices, payments, and cash, including end-of-day reconciliation
- Maintain a clean and organized reception and consultation rooms, ensuring they are always well-stocked
- Assist with stock deliveries and unpacking
- Provide guidance to clients on over-the-counter products such as food, flea and worming treatments, and body washes
What We Offer:
- Above award salary
- 4 weeks of annual leave
- Work-life balance with a rotating weekend roster
- No after-hours work
- Emphasis on mental health with a free Employee Assistance Program (EAP)
About Our Clinic:
For more information, visit our website: mountaingatevet.com.au
- Monday to Friday: 8:30 am - 7:00 pm
- Saturday: 9:00 am - 1:00 pm
If you're looking for an exciting change and would like to join our team, please forward your Cover Letter and Resume to Rav practicemanager@mountaingatevet.com.au
The Point Vet, Paradise Point, Gold Coast QLD (posted 11th February) Client Liaison Officer
Client Liaison Officer (Meeter n’ Greeter Extraordinaire) Full-time (40 hours p/w) Monday-Friday
COME and join a team where not just our clients and fur friendies, but our wonderful team and community are all good to be around. Where every day is different. Where sure, at times, it can be off the charts hectic – but it makes the days go by faster and leaves a smile on your face.
The Point Vet is a boutique family-owned practice in the heart of the northern Gold Coast and we’ve been around for over 14 years, in a community where pets really do come first.
We are on the hunt for a Client Liaison Manager, ensuring our highest level of customer service for which we’ve become so well-known. You need to love what you do. You need to be bubbly, friendly and in turn, we can offer you a role in not just the best clinic, but honestly one of the best teams of people you’ll find. We make the workday a little bit more sparkly with a team of dedicated and devoted vets and nurses (five vets and twelve nurses) who are passionate, caring and just good down to earth people. If a cohesive and sound work environment is up your alley, we’ve got it in buckets.
This is a busy role, with your key areas:
- Being the friendly face of TPV, greeting clients
- Providing exceptional customer service to clients, staff and referring Veterinarians
- Answering phones, scheduling appointments and managing online booking schedule
- Admitting and discharging patients
- Maintaining accurate patient files
- Attending our reception email
- Assisting with social media posts
The salary rate of $32-34 p/h full-time salaried
We’d like you to have these skills:
- Cert IV vet nurse qualification (though not absolutely essential)
- Love talking to people – that’s a huge part of what we do every day.
- Communication skills – with staff, clients and referring Vets
- Experience with RxWorks or other practice management software (would be advantageous)
- As always, an empathetic and understanding approach is essential
This is who we are:
https://www.instagram.com/thepointveterinarian/
https://www.thepoint.vet/
https://www.facebook.com/thepointveterinarian
If this sounds like a bit of you, we’d love to hear from you. Send us a covering letter (that isn’t written via ChatGPT), to: mafporter@bigpond.com
Warwick Equine Vets, Rosenthal Heights, Southern Darling Downs, QLD (posted 11th February) Admin/Reception
Administrative Officer - Full-Time - Join the Team at Warwick Equine Vets
Warwick Equine Vets is a dedicated equine veterinary practice providing high quality care to horses in the Southern Downs region. We are committed to delivering exceptional veterinary services, combining expertise with a compassionate approach to horse health and welfare.
We are seeking a highly organized Administrative Officer to join our team. This role is the first point of contact for our clients, managing queries, scheduling appointments, and ensuring the smooth operation of our administrative processes.
Key Responsibilities:
- Provide exceptional customer service as the first point of contact for clients.
- Schedule appointments and coordinate veterinary visits efficiently.
- Manage administrative tasks to support the daily operations of the practice.
- Utilize office equipment and management software with confidence (training provided on our industry-specific software).
- Problem solve and adapt to a dynamic and fast paced environment.
About You:
- Previous experience in an office environment or administrative role.
- Strong attention to detail and excellent communication skills.
- Ability to multitask and manage time effectively.
- Experience in or knowledge of the equine and/or veterinary industry is essential.
- A genuine interest in animals and horses would be highly recommended.
This is a full-time position offering the opportunity to be part of a passionate team dedicated to equine healthcare.
For more information about this role, please contact 0400 977 564.
Western Australian Vet Emergency and Specialty, Success, Southern Perth, WA (posted 11th February) Admin/Reception
Part-time Administration Position – Medicine Department
Western Australian Veterinary Emergency and Specialty (WAVES) is a well-established veterinary referral hospital that provides veterinary emergency and specialist veterinary care for family pets, treating them as we would treat our own family.
Each day you will be working with a team of highly skilled medicine specialists, medicine nurses, and also a team of other veterinary specialists, nurses and other administrative staff throughout the hospital, to facilitate patient care and the smooth and efficient running of the service.
Our Medicine team consists of 4 medicine specialists, 2 medicine residents, a cardiology specialist. an oncology registrar, practice manager, 2 dedicated medicine administrators, 2 medicine nurse managers and a team of highly trained medicine nurses.
Responsibilities:
- Answering client phone calls
- Triaging new referrals
- Booking new and revisit appointments
- Confirming appointments
- Processing insurance claims
- Making up medication requests
Qualifications:
- Cert 4 in Veterinary Nursing
- Experience in a veterinary administration role.
The ideal candidate will have excellent communication and interpersonal skills with a genuine passion for customer service and animal care.
The position is part-time, 3 days per week. The hours of work can be between 8am and 6pm with no weekend or on-call work.
To apply please email a cover letter and CV to michelle@wavets.com.au.
Cooranbong & Bonnells Bay Animal Hospitals, Lake Macquarie Region, NSW (posted 7th February) Receptionist
Cooranbong & Bonnells Bay Animal Hospitals
Permanent Part-Time Receptionist
About Us
Located in the City of Lake Macquarie which is fast becoming a popular living destination for those opting for a sea-change or to escape the bustle of nearby Sydney. Cooranbong & Bonnells Bay Animal Hospitals are small animal hospitals committed to providing exceptional veterinary care, treatment and advice.
Please click here to see photos! 
The Opportunity
We are currently seeking an experienced Veterinary Receptionist to join our wonderful team on a part-time basis. As the first point of contact for our clients, the receptionist plays a crucial role in ensuring a welcoming and efficient experience for both our clients and their pets. You will be responsible for managing front-desk operations, handling client communications, and providing support to our veterinary team. We are seeking an efficient, organised and proficient communicator who is passionate about working with our team to build positive rapport with our clients.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Answer phone calls, emails, and inquiries, providing accurate information and scheduling appointments.
- Manage patient records, ensuring they are up-to-date and accurately maintained.
- Process payments, handle transactions, and manage invoicing.
- Assist with managing the clinic’s appointment schedule and coordinating with veterinary staff.
- Provide administrative support, including filing, data entry, and maintaining inventory of office supplies.
- Ensure the reception area is clean, organized, and welcoming.
Our Ideal Candidate:
- Previous experience veterinary receptionist within the animal industry/clinic environment (essential!).
- Experience in Veterinary Nursing would prove beneficial, however not essential.
- Knowledge of Ezyvet is ideal but not essential.
- Excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service.
- A genuine love for animals and a compassionate attitude towards pet owners.
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice.
- An ability to handle a high volume, fast paced, hospital environment.
- The ability to manage a busy appointment schedule & manage reception administration tasks.
What is on offer:
- AMAZING location and practice facilities.
- Great Place to Work – Certified: Join a clinic recognized for its positive work culture.
- VC Learning Academy: Access our online learning portal for continuous professional development and stay ahead in veterinary practice.
- Personal Wellness: Utilize our Employee Assistance Program (EAP) to support your overall well-being, both personally and professionally.
- Support Network: As part of the Vets Central Network, you’ll have access to a broad network of like-minded professionals, offering a strong support system and collaboration opportunities.
For further information or to apply, please email your cover letter and resume to: careers@vetscentral.com.au.
Cairns Veterinary Clinic, Cairns & Gordonvale, Far North Coastal QLD (posted 6th February) Receptionist
Veterinary Receptionist
We are seeking a motivated and experienced veterinary receptionist to join our awesome team.
Established in 1966, Cairns Veterinary Clinic is a locally owned 100% small animal practice group with two clinics that takes pride in offering a quality, caring service to pet owners and their pets.
An exciting opportunity has opened up at our busy veterinary practice, and we are looking for our next reception superstar! This is a position for someone who takes customer service to the highest level.
Our ideal candidate will be someone who is:
- Friendly, welcoming and professional with outstanding communication skills
- Be able to work under pressure and manage multiple clients and phone calls
- Has prior reception experience in a fast paced environment
- Has a caring and empathetic personality and able to deal with all types of clients and situations without judgement
The position is full time and will include working early mornings, evenings, Saturday mornings and the occasional public holiday.
If you would like to become part of our amazing team or have further questions about the role, please send your application to Jane at manager@cairnsvet.com.au.
WellPet Vets, Regentville, Western Sydney, NSW (posted 4th February) Receptionist/Customer Service
Experienced Customer Service Representative required
Small Animal General Practice, ICU, and Emergency Hospital
Permanent Full-Time
We are looking for an experienced, and dedicated applicant, with a passion for animals to be a part of our Customer Service team located within our 24-hour GP and Emergency Hospital- Nepean Animal hospital. This role requires applicants to work in a hybrid customer service role which includes a rotation of face-to-face reception shifts as well as well as internal client service in call centre shifts. To succeed in this role, you must be highly organised, have the ability to problem solve and have exceptional customer service skills.
The Hospital:
Nepean Animal Hospital, located near the base of the Blue Mountains, is one of three WellPet Vets clinics. Established in 2005, it was the first of three hospitals in the family-owned WellPet Vets group. Beginning as a single vet and nurse practice, it has since grown to become one of the only permanently staffed, 24-hour hospitals in the Greater West.
Our hospital boasts an extensive array of industry leading equipment, as well as a range of services including; soft tissue and orthopaedic surgery, consultation and preventative care, client educational programs such as puppy preschool, wildlife rehabilitation and care, CT, ultrasonography and radiology, as well as emergency and critical care. All clinics boast a complete IDEXX laboratory suite and can perform a vast array and quantity of in-house diagnostics. At Nepean Animal Hospital, as a referral hospital, we see a high volume of complex patients and a large variety of cases. No two days are ever the same!
Please click here to see photos!
The Position:
This is a unique opportunity for a highly motivated individual to become a member of our team of face-to-face and phone-based customer service professionals for our Nepean Animal Hospital. You will be working closely with the Customer Service Manager and your colleagues to manage all incoming client enquiries via phone and internet whilst upholding a high standard of consistent and friendly face to face service for our clients and their pets.
Key Responsibilities:
- Answering a high volume of incoming calls efficiently
- Responding to incoming emails
- Directing calls internally to the appropriate location
- Managing appointment schedules for the hospitals and taking bookings
- Performing cash handling and till reconciliation procedures
- Triaging patients confidently and obtaining critical information from clients during emergencies
- Giving support to clients in distress
- Providing clients with necessary financial information and explaining processes and expectations clearly to avoid confusion.
- Carrying out a variety of administrative tasks for the hospitals such as client follow up, insurance claims, account management and invoice checking.
- Handling customer complaints as per company policy
- Taking client product orders
- Implementing customer service schemes and services changes as well as marketing strategies as required by the company.
- Understand customer's objectives, buying decisions and assist in selecting the right products/services
- Meet set targets and KPI’s as outlined by your team leader.
The successful candidate will:
- Have a minimum of 2 years’ experience in a similar Customer Service role
- Have an excellent phone manner and customer service/communication skills
- Have strong verbal and written communication skills
- Have strong negotiation skills and ability to listen to the client’s needs
- Have the ability to explain complex or technical information in a straightforward manner
- Have close attention to detail
- Have a high level of computer literacy
- Have a strong desire to learn new skills
- Have an enthusiastic and outgoing personality
- A strong desire to learn new skills
- Be open to regular feedback and eager for continual self-improvement
- Have flexibility with days and hours- The customer service teams roster rotates regular morning and afternoon/evening shifts during the week and on weekends.
- Be willing to work as a team and assist other roles in the hospital when required.
- Be available to work up to 38 hours a week
- Have a Veterinary Nursing background (desired but not essential)
- Hold a Certificate IV in Veterinary Nursing or equivalent industry relevant qualification (desired but not essential)
- Have experience using RxWorks (desired but not essential)
- Have experience using VetCheck (desired but not essential)
If you would like to become part of our caring and hardworking team, please email your CV with a brief cover letter to Alex Falzon at careers@wellpet.com.au (please put CUSTOMER SERVICE REPRESENTATIVE in the subject line).
Pets Health - O'Halloran Hill Vet Centre, Southern Adelaide, SA (posted 29th January) Client Relationship Officer / Receptionist
Client Relationship Officer / Receptionist – O'Halloran Hill Vet Centre
Be the Heart of Our Clinic. Support Pets. Connect with People.
At O'Halloran Hill Vet Centre, we’re more than just a veterinary clinic — we’re a caring hub for pets and their families. If you’re a friendly, organised, and compassionate professional who loves connecting with people and creating positive experiences, we want you to join our team as a Client Relationship Officer/Receptionist!
What We Offer You:
- Full-time: 36-38 hours per week to suit your lifestyle.
- Work-life balance: No late nights or weekend work. We close at 6pm every week night.
- Supportive environment: Be part of a team that values you and celebrates your role.
- Competitive pay: Based on your experience and skills.
- Growth opportunities Continuous team development to help you learn and grow.
Why You’ll Love Working With Us:
A Positive, Supportive Team
At O'Halloran Hill Vet Centre, you’re not just a receptionist - you’re a vital part of the team. We value your voice, your contributions, and the connections you build with our clients and their pets.
Work-Life Balance That Works
Enjoy predictable shifts with no late nights, no weekends, and no on-call work. Your time matters - both inside and outside of work.
Ongoing Development
We believe in growing together. As part of our team, you’ll take part in the Lincoln Emerging Leaders Program, helping you expand your skills, learn new things, and thrive in your role.
What Your Day Looks Like:
- Welcoming clients and creating a warm, positive first impression.
- Managing the flow of clients throughout the centre to ensure smooth and efficient operations.
- Maintaining and coordinating the booking schedule with attention to detail.
- Supporting the veterinary team with administrative tasks and daily operations.
- Answering inquiries - whether over the phone, in person, or via email—with professionalism and empathy.
- Ensuring pets and their families feel valued, heard, and supported every visit.
- Ensuring the front of house is fully stocked, well-organized, clean, and properly maintained.
Are You the Right Fit?
We’re looking for someone with:
- A friendly, approachable nature and excellent communication skills.
- Strong organisational abilities and attention to detail.
- A passion for animals and providing exceptional customer care.
- Initiative and sound problem-solving skills to adapt to a busy and dynamic environment.
- Previous experience in reception, customer service, or administrative roles (vet clinic experience is a bonus but not essential).
- A positive attitude and the ability to work collaboratively with our close-knit team.
Ready to Join us?
If you’re looking for a meaningful role where you’ll build relationships, support pet families, and make a difference every day, we’d love to hear from you!
To apply, send your pdf resume and a cover letter to Alison at alisonwyld@petshealth.com.au. For more information, feel free to contact Alison at 8381 2300.
We can't wait to welcome you to the O'Halloran Hill Vet Centre family! Learn more about us at www.petshealth.com.au.
At O'Halloran Hill Vet Centre, we’re creating happier pets, healthier families, and a welcoming environment — every day.
Thornbury Veterinary Hospital, Thornbury, Melbourne (posted 28th January)
🐾 Join a Team Where Your Skills, Care, and Passion Truly Shine! 🐾
Do You….
- Want to create amazing experiences for people and their pets?
- 🎉 Crave being part of a fun, supportive team that actually cares about you?
- Stay calm, organised, and keep things running smoothly – even when the day gets buzzing?
If it’s a big old yes, then you need to apply!
Why You’ll Love Working With Us:
- Full-time – 4 x 10-hour shifts mean more time for life!
- No on-call or after-hours – your evenings are yours to enjoy.
- 🏖️ Only 1 in 4 Saturdays – more weekends for YOU! (Or, if you love working Saturdays, we can make that happen too.)
- We’re a friendly, professional team that values teamwork and growth.
- Be part of an independently owned, full-service vet hospital where every day brings surprises, challenges, and passion for what we do
We’re Looking For The Rizz:
- Experience as a Veterinary Nurse Receptionist (or a passion for animals and stellar customer care).
- 😃 A warm, welcoming personality – you’re the first face clients see.
- Organised and efficient – you thrive in a busy environment.
- Confident managing front-of-house operations.
- A great communicator with both clients and team members.
- ❤️ Positive, proactive, and compassionate.
What You’ll Be Doing:
- 🐶 Enjoy plenty of puppy cuddles, hand out treats, and make furry (and human!) friends.
- Be the superstar who answers calls, books appointments, and keeps everything running like a dream.
- Roll out the red carpet for pets and their people – making them feel welcome and at ease.
- Keep things running like clockwork, from patient records to reception vibes.
- 🐾 Build pawsome relationships with clients and support our amazing team.
📧 Apply now!
Send your CV and tell us in 100 words or less why you’re the perfect fit to georgie@thornburyvet.com.au
📞 Questions? Call us on 9480 1333
Join a team where YOU make a difference every single day!
Western Australian Vet Emergency and Specialty (WAVES), Success, Southern Perth, WA (posted 20th January)
Part-time or Casual Surgical Administration Position
Western Australian Veterinary Emergency and Specialty (WAVES) is a well-established veterinary referral hospital that provides veterinary emergency and specialist veterinary care for family pets, treating them as we would treat our own family.
WAVES is home to numerous referral services, including Surgery, Emergency and Critical Care, Internal Medicine, Dermatology, Dentistry, Cardiology, Anaesthesia and Diagnostic Imaging.
Our surgical team consists of three surgical specialist, one surgical resident, two surgical interns, two dedicated surgery administrators, surgery nurse manager and a large team of highly trained surgical nurses.
Is customer service your passion and are you looking to be part of a dedicated, passionate and highly skilled team all striving to provide the best surgical service and patient care to the pets of Perth and regional WA?
Responsibilities:
- Providing a quality supportive reception service to all surgery department enquiries either from referring vets or patient’s owners
- Handling all bookings including consults, rechecks, workups and surgeries.
- Supporting surgeons ensuring all referral letters are sent out to our referring vets in a timely manner.
- Following up on patient’s post-surgery
- Organising paperwork required for patients being admitted.
Qualifications:
- Cert 4 in Veterinary Nursing
- Experience in a veterinary administration role.
- Exhibit excellent communication and interpersonal skills with a genuine passion for animal care
- Trustworthy and self-motivated.
Please email current CV with cover letter outlining your previous veterinary practice experience and how you can incorporate that in our team to wavets@bigpond.com
Beecroft Vet, Northern Sydney Region (posted 20th January)
Full time or Part time Receptionist
Beecroft Vet is looking for an awesome receptionist to join our amazing, friendly and energetic team.
Who is Beecroft Vet?
Beecroft Vet is a family owned and run vet clinic. We have a friendly, fun and caring work environment; with a great client base that are loyal, friendly and grateful for any help.
Beecroft Vet is a state of the art, brand new purpose built clinic; located opposite Beecroft train station and bus stops. There is also plenty of surrounding all day parking.
Please click here to see photos!
While experience in a veterinary clinic would be advantageous, it is not essential. In this role, you will be shadowing our current receptionist and learning on the job. We are a modern and completely paperless clinic with EZYVET as our practice software. Being completely paperless means receipts, vaccination certificates, reminders etc are all automated.
What’s in it for you?
- A generous remuneration package, well above the award based on experience.
- You will receive support and mentoring as required from our current receptionist.
- No public holiday work.
- Fixed office hours.
The successful applicant will be able to work well in a busy team, be friendly with excellent communication skills and have a professional and caring work ethic. They will be required to answer phones, book appointments, admit some patients for surgeries, check/respond to emails and accept payments.
If you’re interested, we’d love to hear from you. Please send your CV to staff@beecroftvet.com.au and we’ll be in touch.
For more information, see www.beecroftvet.com.au and 
The Ark Veterinary Hospital Lindfield, Sydney's Upper North Shore, NSW (posted 10th January) Receptionist
Experienced Veterinary Reception with Compassion and Commitment
We are a dynamic team that thrive on going above and beyond to keep pets healthy and owners educated and happy. Our team are energetic, friendly and motivated team players (we even enjoy each other's company socially!).
Our independent hospital prides itself on long-term relationships with our clients and their pets. Our emphasis on compassion, empathy and teamwork, are the values we stand by to deliver gold standard of care to all our patients. We were the winners of the Local Business Awards in 2023 for Outstanding Pet Care in our region and listed as Finalists in 2024.
“We are dedicated to caring gently for your pet with expertise and kindness”
The ideal candidate will:
- Be able to work well under pressure and juggle multiple clients and phone calls
- Possess excellent customer service skills and a willingness to further them
- Have prior reception experience (ideally in a customer-facing role)
- Have a caring and empathetic nature with the capacity to deal with all types of clients and situations
- Have a strong interest in the Veterinary and animal care industry
What we can offer you:
- A fast-paced and supportive working environment
- Dedication to your career development through ongoing training and continuing education
- Competitive wages and employee perks
- No after hours, Sundays or public holiday shifts
- Convenient location with easy access to public transport
- Will consider Full or Part-Time Employment for the right candidate
- Immediate Start!
This role is ideal for:
Someone looking to start their career in the animal care industry, either while they are studying their Certificate II or with the intention to enrol and progress towards Certificate IV
OR
An experienced Veterinary Receptionist or Vet Nurse looking to focus on customer service and building long-lasting relationships.
We'd love to hear from you if you have any questions about the role, or if you're already convinced you're the person we are looking for, please send your resume and cover letter to Annie at operations@arkvets.com.au
Animal Welfare League Qld Ipswich Community Vet Clinic, West Ipswich, QLD (posted 9th January) Client Manager
Client Manager
Job No: AWLQ245
Location: Ipswich
Love Animals? Bring Your Passion to AWLQ!
Make a Difference Every Day
Are you looking for a career where you can combine your love for animals with your leadership and customer service skills? At AWLQ, we’re committed to creating brighter futures for animals in need and keeping pets and people together. By joining us, you'll be part of a team dedicated to lifesaving work that truly makes an impact.
About the Role
We’re seeking a Client Manager to join our fast-paced Ipswich Community Vet Clinic on a full-time basis.
What You’ll Do Each Day
- Lead and support the reception team (4+ team members) to provide exceptional customer service.
- Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
- Communicate effectively with other departments and share relevant information.
- Build strong client relationships through regular communication and support.
- Review and approve veterinarian recommendations for financial assistance per policy.
- Report on daily activities and suggest ways to improve processes.
What You’ll Need to Succeed
- 4+ years’ experience in a similar client management or leadership role.
- Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
- Exceptional emotional intelligence and interpersonal skills to manage client escalations.
- Excellent problem-solving skills and ability to recommend process improvements.
- A positive, flexible, and versatile approach to work.
- Proven ability to build rapport with clients and team members.
Why Join AWLQ?
At AWLQ, you're not just taking a job – you're joining a team that is creating brighter futures for animals in need. Here’s why our team loves working with us:
- Competitive pay and benefits, including retail and vet clinic discounts.
- Access to an independent Employee Assistance Program to support your wellbeing.
- Opportunities to develop your skills and grow your career in animal welfare.
- A supportive and inclusive workplace where your efforts are recognised and valued.
Who We Are
As Queensland’s voice for animal care, we prioritize the well-being of every animal entrusted to us. Founded in 1959, the Animal Welfare League of Queensland (AWLQ) is a donor-supported, not-for-profit charity committed to animal welfare. Through our programs, we reunite lost pets with their families, find loving homes, and rehabilitate animals in need.
Beyond our shelters, we offer vital support and resources to help pets and their people stay together in times of crisis. Compassion and dedication drive everything we do, leaving a lasting impact across Queensland.
Equity, Diversity and Inclusion
We’re proud to foster a workplace where everyone feels seen, heard, and valued. No matter your background or experience, you're welcome here, and we believe your unique perspective will make our team stronger.
How to Apply
Excited to join our team? Click here to apply and submit your resume and a short cover letter.
If you’re ready to lead a passionate team and make a real difference in the lives of animals and their families, we’d love to hear from you!
Animal Welfare League Brisbane Vet Clinic, City of Logan QLD (posted 9th January) Receptionist
Veterinary Receptionist
Job No: AWLQ243 Location: Daisy Hill - Brisbane
Love animals? Bring Your Passion to AWLQ!
Make a difference Every Day
Are you looking for a job where you can combine your love for animals with exceptional customer service? At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together. By joining us, you'll be part of a team dedicated to lifesaving work that truly makes an impact.
About the role
Are you ready to combine your love for animals with your people skills? We're looking for a Veterinary Receptionist to join our fast-paced, state-of-the-art Brisbane Community Vet Clinic on a part-time basis.
This is more than just a reception job – it’s an opportunity to make a direct impact on animal welfare while working with a team of passionate and highly skilled professionals.
What You'll Do Each Day
- Be the first point of contact for clients, offering exceptional face-to-face and phone support.
- Manage bookings, admissions, and discharges with care and efficiency.
- Maintain a welcoming reception area and keep merchandise displays tidy and appealing.
- Handle invoices, documentation, and end-of-day register reconciliation.
- Support the veterinary team in delivering compassionate care to animals and their families.
What You'll Need to Succeed
- 2+ years of experience in reception or administrative roles, with a focus on high-volume, fast-paced environments.
- Intermediate skills in Microsoft Office Suite and IT systems.
- Excellent communication skills, a passion for animals, and strong attention to detail in a team setting.
- A current Driver’s License.
Why Join AWLQ?
At AWLQ, you're not just taking a job - you're joining a team that is creating brighter futures for animals in need. Here is why our team loves working for us:
- Competitive pay and exclusive benefits, including retail and vet clinic discounts.
- Access to an independent Employee Assistance Program to support your wellbeing.
- A chance to grow your skills and make a lasting impact in the animal welfare field.
- A supportive, inclusive workplace where your efforts are recognized and valued.
Who We Are
As Queensland’s voice for animal care, we prioritize the well-being of every animal entrusted to us. Founded in 1959, the Animal Welfare League of Queensland (AWLQ) is a donor-supported, not-for-profit charity committed to animal welfare. Through our programs, we reunite lost pets with their families, find loving homes, and rehabilitate animals in need.
Beyond our shelters, we offer vital support and resources to help pets and their people stay together in times of crisis. Compassion and dedication drive everything we do, leaving a lasting impact across Queensland.
Equity, Diversity and Inclusion
We're proud to foster a workplace where everyone feels seen, heard, and valued. No matter your background or experience, you're welcome here, and we believe your unique perspective will make our team stronger.
How To Apply
Excited to join our team? Click on Apply and submit your resume and a short cover letter.
We can't wait to hear from you!
Marlin Coast Veterinary Hospital, Trinity Beach, Cairns QLD (posted 3rd January) Receptionist
Receptionist
Marlin Coast Veterinary Hospital is seeking an experienced and outgoing Receptionist to work a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts). Join our awesome team!
The role
This role is primarily responsible for providing excellent customer service, including:
- Handling client enquiries professionally in person, by email and over the phone
- Managing the day-to-day appointment schedule
- Processing payments & balancing end of day takings
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Part time hours will be considered for the right candidate
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will also be provided
The ideal candidate will be someone who is:
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse or Human Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Marangone
Practice Manager
(07) 4057 6033
management@mcvet.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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