Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Port Phillip Animal Hospital, Albert Park, Inner South Melbourne VIC (posted 13th May) Receptionist
We’re Hiring – Veterinary Receptionist! 🐾
Join the team at Port Phillip Animal Hospital as our friendly and compassionate Veterinary Receptionist! We’re looking for someone who loves animals and enjoys helping people. No veterinary nursing experience required – just excellent customer service skills and a passion for pets!
What You’ll Do:
✅ Greet clients and their pets with a warm, welcoming attitude
✅ Schedule appointments and manage bookings
✅ Handle phone and email inquiries
✅ Process payments and maintain records
✅ Assist with general administrative tasks
What We’re Looking For:
🐶 Strong communication and organizational skills
🐱 Ability to multitask in a fast-paced environment
🐰 Positive attitude and team player
🐦 Previous reception or customer service experience preferred
📍 Location: Port Phillip Animal Hospital
📅 Availability: Full-time/Part-time positions available
Ready to be the friendly face our clients and their pets rely on? Apply now by sending your resume to ppahvetjobs@gmail.com
We can’t wait to meet you!
See our website
Epsom Road Vet, Ascot Vale, Inner City Melbourne, VIC (posted 8th May) Receptionist
Epsom Road Vet.
Veterinary Receptionist/Customer Concierge.
Are you an experienced veterinary receptionist or a vet nurse who has realised your true passion is to help pets and owners by delivering excellent client care?
Located in Melbourne’s vibrant inner west, Epsom Road Vet is growing, and we are looking for a dedicated, friendly, and capable professional who is as passionate about people as they are about pets.
As the first welcome and point of contact for our clients, you will help set the tone for their entire experience with us. If you enjoy building strong relationships with people, staying organised in a dynamic environment, and being a key part of a close-knit team—we’d love to meet you.
This role is for 30-38 hours per week and may involve some shared Saturday shifts (up until 1.30pm). We are closed Sundays and Public holidays.
What your day will involve:
- Welcoming clients and managing front desk operations with professionalism and care.
- Scheduling appointments and managing client and supplier enquiries and communications (in person, phone, digital) with efficiency and empathy.
- Providing support to both clients and our medical team.
- Other administration duties including front of house inventory management, marketing support, and office duties to keep the clinic running efficiently and smoothly.
We’re looking for someone who:
- Has experience as a veterinary receptionist or is a qualified vet nurse with a strong customer service focus.
- Communicates clearly and confidently, even during busy times
- Is proactive, well-organised, can multitask and prioritise.
- Enjoys working autonomously as well as part of a team.
- An interest in social media is an advantage.
- Loves contributing to a great clinic culture and keeping Epsom Road Vet a fun and motivating place to work.
Why you will love being part of Epsom Road Vet?
- A friendly, supportive clinic culture where your work is truly valued.
- Opportunity to grow, learn and make a real difference in the client and patient experience every single day.
- A modern, light facility with all the equipment and resources needed to deliver great care.
- Fear free accredited, we are independently owned with an experienced leadership team.
- Ongoing learning with a paid continuing education allowance and access to training.
- Other perks include regular team wellness training, an employee assistance program, weekly fresh fruit deliveries, and regular social catch ups.
Email mark@epsomrdvet.com.au with your resume and a brief cover letter telling us what makes you a great fit for this role.
Centenary Vet Forest Lake, Outer South-Western Brisbane, QLD (posted 7th May) Receptionist
Part-Time or Full-Time Veterinary Receptionist – Be the Heart of Our Forest Lake Clinic
Are you an organised, people-focused professional looking to join a team that values compassion, communication, and collaboration?
Centenary Vet Hospital is seeking a dedicated receptionist for our Forest Lake consultation-only clinic, where you’ll play a central role in keeping our small but busy practice running smoothly.
Please click here to see photos!🔹 Client-Facing Superstar – As the first and main point of contact for our Forest Lake clients, you’ll be responsible for creating a warm, welcoming experience while managing bookings, answering enquiries, supporting the vet, and ensuring the clinic runs efficiently. Exceptional customer care and communication skills are a must.
🔹 Organised & Reliable – We’re looking for someone with initiative who thrives on keeping things running to schedule. You’ll take ownership of daily operations and be confident multitasking across reception duties, basic administration, and assisting the vet with consult prep and follow-up.
🔹 Some Industry Experience Preferred – While qualifications aren’t essential, prior experience in a veterinary or medical environment is highly regarded. A calm, professional approach and the ability to prioritise tasks are key.
🔹 Supportive & Friendly Team – While you’ll be the face of our Forest Lake location, you’ll have the full support of the wider Centenary Vet Hospital team. We value respect, teamwork, and a positive culture where everyone contributes and feels valued.
🔹 Flexible Hours & Great Conditions – We offer part-time or full-time roles to suit your lifestyle, with competitive above-award pay, HR support, and opportunities to grow with us.
📩 Sound like the role for you?
Contact Caitlin at 📧 drcaitlin@centenaryvets.com.auu or 📞 07 3376 4144.
Join a team that genuinely cares about pets, their people—and you.
For more information, see centenaryvets.com.au, 
and 
Beecroft Vet, Northern Sydney Region NSW (posted 7th May) Receptionist
Full time or Part time Receptionist
Beecroft Vet is looking for an awesome receptionist to join our amazing, friendly and energetic team.
Who is Beecroft Vet?
Beecroft Vet is a family owned and run vet clinic. We have a friendly, fun and caring work environment; with a great client base that are loyal, friendly and grateful for any help.
Beecroft Vet is a state of the art, brand new purpose built clinic; located opposite Beecroft train station and bus stops. There is also plenty of surrounding all day parking.
While experience in a veterinary clinic would be advantageous, it is not essential. In this role, you will be shadowing our current receptionist and learning on the job. We are a modern and completely paperless clinic with EZYVET as our practice software. Being completely paperless means receipts, vaccination certificates, reminders etc are all automated.
What’s in it for you?
- A generous remuneration package, well above the award based on experience.
- You will receive support and mentoring as required from our current receptionist.
- No public holiday work.
- Fixed office hours.
The successful applicant will be able to work well in a busy team, be friendly with excellent communication skills and have a professional and caring work ethic. They will be required to answer phones, book appointments, admit some patients for surgeries, check/respond to emails and accept payments.
If you’re interested, we’d love to hear from you. Please send your CV to staff@beecroftvet.com.au and we’ll be in touch.
See our website: www.beecroftvet.com.au
Berwick Clyde Vet, South-East Melbourne VIC (posted 6th May)
Client Services Representative / Receptionist (Full-Time)
If you’re looking to contribute your skills to a growing, progressive clinic where you’ll get to make a positive impact on small animals and the humans who love them, you’re in the right place!
At Berwick Clyde Vet, our mission is to create a work environment that supports and empowers you to help you realise your potential and thrive in your role so that you can provide the best possible care to humans and their cherished pets.
If you are…
- Passionate about building relationships with people (and this is not “just a job” for you)
- Driven to make a difference in the lives of animals and their people, working with a like-minded team.
- Eager to continue growing both personally and professionally.
- Wanting to make the switch into the animal health industry.
…then we encourage you to apply. We offer a competitive salary, mentorship opportunities, supportive work environment and more!
Here’s who we’re looking for…
We need a talented Client Services Representative, with core experience in reception, who is looking for the next step in their client service career.
You are the ideal candidate if:
- You have at least 2 years of professional experience as a receptionist in a veterinary setting
- Previous experience as a veterinary nurse
- For you, being at reception and serving people is not just a job - it’s a calling!
- You understand the importance of building trusting relationships with clients and values providing excellent care.
- You have exceptional interpersonal skills to interact with clients and build connections
- You have the ability to communicate professionally and empathetically with clients and team members alike
- You are willing to work in a fast-paced environment, in a closely-knit team.
- You demonstrate flexibility in adopting new ways of doing things and an eagerness to develop professionally.
- You are open to giving and receiving constructive feedback, to continually learn and grow.
- You are resilient, adaptable, and courageous to embrace new challenges because you understand that growth happens outside of your comfort zone.
- You demonstrate as much respect and care for our clients as you extend to their animals.
- You are keen as a bean!
Does this sound like you? If so, we’d love to hear from you. Apply today (details below)!
Here’s what being a Client Services Representative at Berwick Clyde Vet is like…
As part of our exceptional team, you will…
Have the autonomy and resources you need to provide the highest level of care:
- Be the first point of call for all client enquiries.
- Make lasting relationships with people and their pets so that they keep coming back.
- Have an exceptional phone manner.
- Possess an eye for detail and a good memory for faces and names.
- Provide rock star service from the moment people and their pets walk through the door – training provided.
- Learn to triage during emergency situations (training provided to help you do this)
- Provide expert animal health advice to a fabulous and loyal clientele (training provided to help you do this)
- Have proficient computer software skills.
- Perform administrative work that keeps the clinic ticking along like a well-oiled machine.
- Operate in a custom-built clinic that is equipped to provide the best in veterinary care (including being a cat accredited clinic)
- Have the space to exercise your judgement, but also the support you need to provide the best possible care.
- Enjoy a work-life balance (working days are Monday to Friday with some Saturdays)
- Work with a variety of species, including cats, dogs, birds, guinea pigs, rabbits, and wildlife.
Have access to exceptional personal and professional development opportunities:
- Mentoring from senior client services representatives
- Access to technical training and professional development relevant to the veterinary industry
- Impactful personal and team development available on site, tailored to the team’s needs
- An environment in which everyone has a voice and opportunity to have a real input on how the clinic grows and operates.
- A healthy work culture founded on the values of Growth, Trust, Respect, and Professionalism
- An organisational psychologist dedicated to supporting the team to do their best.
- Be treated with respect and consideration at all times.
- A supportive team of like-minded professionals for whom this is a passion, not “just a job”.
- Regular check-ins via daily group huddles, weekly team meetings, and offsite team alignment days to ensure your ideas are heard.
Who you’ll be working with…
The Berwick Clyde Vet Clinic is the result of two experienced vets who dreamt of creating an environment that enables everyone to thrive. Dr. Kunal and Dr. Alina envisioned a workplace that not only provides excellent care to animals, but also provides a work culture that empowers each member of the team to feel and be their very best.
Lynbrook Vet opened its doors in November 2018 and has since amassed a loyal base of over 4500 clients and continues to grow. Lynbrook Vet’s sister clinic Berwick Clyde Vet opened in October 2023 and already has the great culture established at Lynbrook Vet over the last 6 years.
The clients at Berwick Clyde Vet are served by an incredible team of 10 superstars who consistently provide outstanding care resulting in more than 100 five-star reviews on Google within 12 months of opening. This success is due to the passion, hard work, and dedication of our team, who also believe in and maintain the culture of growth, respect, trust, and professionalism.
Joining this clinic will provide an opportunity to work with a fantastic team that is united in supporting one another so that each of us can in turn provide exceptional service to our patients and clients.
Don’t just take our word for it - listen to what our team members at our sister clinic Lynbrook Vet have to say about working here.
Would you like to get to know us better?
Have a gander at our Website, and accounts to meet some of our team and get a glimpse of the great work we do.
How to apply…
You’ll need to email us your resume and cover letter telling us what would make you a fantastic addition to the Berwick Clyde Vet team. Submit your application to careers@lynbrookvet.com.au with ‘Receptionist Application’ in your Subject Heading.
We look forward to hearing from you!
Cat Protection Society of Victoria, Greensborough, North-East Melbourne (posted 6th May) Tues & Thurs
Veterinary Nurse/Receptionist – Feline-Only Clinic (Tuesdays & Thursdays)
Location: Greensborough
We’re on the lookout for a friendly and experienced Veterinary Nurse to join our cat-only private vet clinic on Tuesdays and Thursdays, with a mix of nursing and reception duties.
What we offer:
- Work exclusively with cats in a calm, cat-friendly environment
- A varied role combining clinical nursing and client care at reception
- Great team – supportive, experienced, and fun to work with
- Coffee on site and a relaxed, welcoming atmosphere
- Ideal part-time hours for a great work-life balance
If you're a qualified vet nurse who enjoys both hands-on care and client interaction, and loves working with cats, we’d love to hear from you!
Contact
Caitlin Corrigan
Practice Manager
caitlyn.c@catprotection.com.au
VetLove Labrador, Gold Coast QLD (posted 6th May) Receptionist
Veterinary Receptionist – Experienced (Full-Time) | Labrador, Northern Gold Coast QLD
We are a busy and friendly veterinary surgery located in Labrador on the Northern Gold Coast, and we're looking for an experienced Veterinary Receptionist to join our team in a permanent full-time role.
About the Role:
This is a dedicated reception-only role—no nursing duties required. You will be the welcoming face and first point of contact for our valued clients and their pets, providing exceptional customer service and administrative support in a fast-paced, caring environment.
To be successful, you will have:
- Previous experience as a veterinary receptionist (essential)
- Strong RxWorks proficiency (essential)
- Excellent communication and organisational skills
- A friendly, professional manner with a genuine love for animals
- The ability to multitask and remain calm under pressure
- A team-focused attitude and strong work ethic
What We Offer:
- Permanent full-time position with consistent hours
- Supportive and close-knit team environment
- Competitive remuneration based on experience
- The opportunity to work in a community-focused clinic
- Great location in Labrador, just minutes from the beach
If you meet the criteria and are looking to join a positive and passionate veterinary team, we’d love to hear from you!
To apply, please send your resume and a cover letter to hr@vetlove.com.au
Ref: VL Labrador Receptionist
St George Animal Hospital, Kogarah, Southern Sydney (posted 2nd May) Client Services Representative
Client Service Representative
Location: St George Vets, Kogarah
Position: Full-Time Client Service Representative
Hours: Monday – Friday 8:00am-4:00pm
About Us:
At St George Vets, we are dedicated to providing exceptional care for pets and outstanding service to our clients. Our team is passionate about animals and committed to ensuring every visit is a positive experience. We are looking for a compassionate and organized Client Service Representative to join our team and help us continue to deliver topnotch care.
Job Description:
As a Client Service Representative, you will be the first point of contact for our clients and their beloved pets.Your role plays a vital part in ensuring our clients and their pets feel welcomed, informed, and supported throughout their visit. Your role will involve managing the front desk, handling appointments, and providing exceptional customer service. You will work closely with our veterinary team to ensure smooth daily operations and create a welcoming environment for our clients.
This role is primarily based at our Kogarah hospital, with regular shifts at our Carlton hospital every Monday.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Manage appointment scheduling and coordinate with the veterinary team.
- Answer phone calls, respond to inquiries, and provide information on our services.
- Handle client check-ins and check-outs, process payments, and maintain accurate records.
- Manage electronic and paper files, ensuring confidentiality and accuracy.
- Assist with general office tasks, including filing and data entry.
- Address client concerns and provide support in a friendly and efficient manner.
- Maintain a clean and organized reception area.
Qualifications:
- Fluency in Mandarin and/or Cantonese is essential for this role to ensure effective communication with our
- client base.
- Exceptional customer service skills required. Experience in the veterinary industry is strongly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Compassionate and empathetic attitude towards pets and their owners.
- Proficiency in basic computer applications and office equipment.
- Ability to handle sensitive information with confidentiality.
- Experience with WeChat is highly desirable to assist with client communication, but not essential.
Why Join Us?
- Prime Location: Situated in South Eastern Sydney, our practice is just a 10-minute drive from the beach
- and 15 minutes from the airport. Enjoy a perfect work-life balance with easy access to beautiful surroundings.
- Supportive Environment: We pride ourselves on creating a welcoming atmosphere for our staff. Our team is here to support your growth and provide opportunities for development.
- Valued Expertise: Your skills and experience are crucial to our daily operations. We actively involve our Client Service Representatives in shaping our patient interactions and maintaining the highest standards of customer service.
- Commitment to Excellence: We are dedicated to delivering exceptional care with compassion and professionalism, ensuring that both our clients and their pets receive the best possible service.
- Work-Life Balance: Enjoy a standard 38-hour work week with no after-hours commitments, on-call duties or weekends.
- Community Focus: As part of our team, you’ll not only be contributing to the care of pets but also supporting our community outreach efforts, working with rescue groups, and helping animals in need. Your role will be key in supporting these important community efforts.
What We Offer:
- Professional Growth: Experience a supportive and empowering work environment that encourages both personal and professional development. Your growth contributes to the stability and excellence of our team and client interactions.
- Immediate Start: We are ready to welcome the right candidate to join our team right away.
- Above Award Wage: Enjoy a competitive salary that recognizes and rewards your skills and dedication.
- Ongoing Training and Development: Benefit from continuous learning opportunities to enhance your skills
- and stay updated with the latest in customer service and veterinary support.
- Supportive Work Environment: Work in a friendly and collaborative atmosphere where your contributions are valued and appreciated.
- Discounts: Enjoy great discounts on veterinary services, pet food, and products for your own pets.
- Team Perks: Enjoy complimentary snacks, drinks, and other essentials—we’ve got the little things covered so you can feel comfortable, supported, and fueled throughout the day. Plus, we love celebrating our team, so don’t be surprised if your birthday comes with a sweet treat and a little something extra!
How to Apply:
We’re excited to hear from passionate individuals who share our dedication to outstanding customer service and animal care! If you’re a dedicated individual with a passion for people and animals, and a commitment to delivering outstanding customer service, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to our Practice Manager at ashleigh@stgeorgevets.com.au.
Only candidates selected to move forward will be contacted. Those candidates will be contacted for a brief phone interview as the first step of the hiring process.
Join us at St George Vets and be a part of a team that makes a difference every day!
Brisbane Bird & Exotics Veterinary Service, South Brisbane QLD (posted 1st May) Client Care Representative
Client Care Representative – Brisbane Bird and Exotics Veterinary Services (BBEVS)
South Brisbane (Greenslopes)
Are you ready to flock to a role where your passion for people and pets can soar? Brisbane Bird and Exotics Veterinary Services (BBEVS) is on the hunt for a front-of-house superstar to join our vibrant, knowledgeable, and supportive team in Greenslopes. We're a family-owned practice with a culture that's as warm as a parrot's plumage, built on loyalty, trust, and appreciation for a job well done.
Why BBEVS?
We're not your average vet clinic—our team is a tight-knit nest of passionate professionals who thrive on collaboration and growth. Here's what makes us stand out:
- Above-award wages based on your experience.
- 3.5-day work week for that perfect work-life balance.
- Annual CPD allowance to keep your skills sharp.
- Access to a wellness platform and EAP for your peace of mind.
- Annual flu vaccine covered by us.
- Weekly team meetings where every voice matters, troubleshooting and solving challenges together.
- Regular training led by our senior team, focusing on seasonal care and general health.
- Five Mental Health First Aid Officers to support our team's wellbeing.
- Daily rounds, social events, and celebrations - from birthdays to RUOK Day, we love to connect!
What We're Looking For
We're seeking a Client Care Representative with a heart as big as a macaw's and the skills to match. You'll:
- Bring previous reception experience (vet experience is a bonus, but not essential).
- Show leadership skills with a team-oriented mindset.
- Radiate warmth and excellent communication skills to connect with clients and colleagues.
- Be eager to learn, adapt, and occasionally handle animals or medications.
- Use your problem-solving skills and initiative to keep our front-of-house flying smoothly.
- Prioritise tasks with top-notch time management.
- Share our commitment to empathy, compassion, and exceptional service.
Your Role
As our Client Care Representative, you'll be the first squeak of contact for our clients, supporting our lead receptionist and clinical team. You'll attend weekly meetings, share ideas to streamline workflows, and deliver outstanding care to clients and their avian and exotic companions. We value your insights and encourage you to help us keep our processes as sleek as a snake's scales.
Why You'll Love It Here
At BBEVS, we've built a reputation for exceptional service over years of caring for Brisbane's feathered, scaled, and furry friends. Our fun, supportive environment lets you spread your wings and grow. If you're ready to join a team that's egg-straordinary, we want to hear from you!
Apply Now!
Send your cover letter (tell us why you'd be a feather in our cap) and resume (with three referees) to our Practice Manager kirsten.neumeister@bbevs.com.au
Check out our Facebook and website for more on our vibrant clinic!
Check out our video!
Facebook
Website
Wellington Veterinary Hospital, Central West Slopes, NSW (posted 23rd April) Cert IV Vet Nurse / Receptionist
Full-Time Vet Nurse
About us:
Based in the central west of NSW, Wellington Veterinary Hospital is a modern, rural mixed practice providing professional and high standard health care by a friendly, dedicated team. Wellington cares for a variety of animals from large animals to small animals including cats, dogs, rabbits, guinea pigs, birds and the occasional wildlife. Here you’ll gain valuable hands-on experience in all facets of animal care and even assist farmers on the surrounding properties. No two days are the same at Wellington!
The Opportunity:
We are looking for our next star Vet Nurse to join the team on a Full-Time basis. This position will be a dual role and see you help our receptionist on occasions and hands-on nursing shifts. Playing an integral role in delivering world class patient care to our amazing clients and supporting our Vets, we are seeking an efficient, organised and proficient communicator who is passionate about working with our team to build positive rapport with our clients.
Our Ideal Candidate:
- Certificate IV in Veterinary Nursing (essential!).
- At least 2 years previous experience as a Vet Nurse with customer facing and/or reception duties within the animal industry/clinic environment.
- Flexibility to join our weekend and on-call roster.
- Knowledge of Ezyvet software (ideal, but not essential).
- Someone with exceptional communication skills to build relationships with our clients.
- An empathetic, caring person that always advocates for their patients.
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice.
- The ability to manage a busy appointment schedule & assist with reception administration tasks.
What’s in it for you?
- Work with an AWESOME team and clients – we pride ourselves on our staff-client relationships.
- Competitive remuneration aligned with skills and experience.
- Paid Purrental Leave – because we love our furbabies and paid Parental Leave Scheme.
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more.
- Your mental Health & Wellbeing are a priority, and we understand that work life balance is vital. We are accredited in being recognised as a ‘Skilled Mental Health First Aid®’ workplace.
- Being a part of the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
Interested in applying?
Think this role could be a great fit for you? Click here to apply and take the next step in your career.
wellingtonveterinaryhospital.com.au
Brindabella Veterinary Referral Service, Holt, North-West Canberra, ACT (posted 23rd April) Receptionist
Receptionist Full-time / Part-time
Brindabella Veterinary Referral Service is excited to announce that we have a reception position available to join our growing team. We are looking for the right individual who shows initiative, has a positive team focused attitude and is eager to provide exceptional service to our wonderful client base.
Our specialist service is the only privately owned specialist surgical service in Canberra. We are a small team focused on providing an excellent service to pets, their owners and our referring primary care veterinarians. We offer specialist surgery and have a smaller specialist medicine service. Our case load is growing rapidly and you will find our team works in a happy and fast paced environment. You will be joining an enthusiastic and hard-working team who strive to go above and beyond. Our service operates independently from within the Capital Paws community of practices.
If successful, you will have the vital role of being the first point of contact for our clients, ensuring an easy point of communication for all pet owners and the primary-care veterinarians referring to us. Your role is supported by our team of nursing and support staff to enable the creation of a successfully scheduled day for the whole team. We highly value team work and aim to support each other to provide the best service in a positive and successful environment. Knowledge of EzyVet practice management system is valuable but not essential. We encourage continued professional development and provide opportunity for ongoing training.
The qualities that we are looking for in our new team member include your excellent communication skills, your capacity to work autonomously but know when to ask for help, your punctuality and reliability, your ability to lean into a challenge and work under pressure as well as your willingness to be a team player.
This role is preferably full time, although part time options will also be considered for the right applicant. There are no weekend nor after-hours expectations with this role. Previous experience within the veterinary or medical fields will be preferred, although is not essential. The conditions are consistent with the award and the remuneration will be dependent on experience.
Please send your cover letter and CV or just an enquiry for further information to Fiona Coghill at fionac@bvrs.com.au.
Darwin Vet Hospital, Wanguri, Northern Darwin, NT (posted 22nd April) Receptionist
We’re Hiring: Veterinary Receptionist – Join Our Pawsome Team!
Full-time / Part-time considered
Are you a people-person with a soft spot for furry friends? We’re looking for a warm, organised, and enthusiastic receptionist to join our friendly team at our small animal veterinary clinic!
At DVH, we pride ourselves on providing compassionate, high-quality care for pets while creating a supportive and welcoming environment for our clients—and our team. As the first friendly face our clients see (both two-legged and four!), you’ll play a key role in creating a positive experience from the moment they walk through the door.
And here’s the best part—based in the tropics of the NT, Darwin is one of the most beautiful tropical areas in the country, surrounded by nature and bursting with things to see and do. Known for its fishing, camping and hiking, the world-famous national parks such as Kakadu and Litchfield offer exceptional scenery and breathtaking views. Prefer something more chilled? You’ll love the water-view spots surrounding the city of Darwin and the friendly, like-minded locals who make this community so special.
What You’ll Be Doing:
- Greeting clients and their pets with a warm and welcoming attitude
- Answering phone calls and booking appointments
- Managing the day-to-day running of the front desk
- Processing payments and maintaining accurate records
- Assisting with administrative tasks to support our veterinary team
- Keeping the waiting/reception area clean, tidy and organised
- Assisting in waiting-room advertisements, displays and overall presentation
Who We’re Looking For:
- Excellent communication and customer service skills
- A positive, can-do attitude and a team player spirit
- Organised, reliable, and able to multitask under pressure
- Comfortable using computers and learning new systems
- Previous experience in admin, reception, or customer service is a big plus—but not essential
- Experience with animals or in the veterinary industry is lovely to have—but again, not essential. We’re happy to train the right person!
- A creative mind when it comes to front-of-house displays!
What We Offer:
- A warm, supportive, and down-to-earth team who’ve got your back and are happy to help whenever you need a hand
- Work-life balance—we understand life happens outside of work too, especially when living in the beautiful city of Darwin
- Training and support to help you succeed in your role
- A chance to be part of a practice where your work truly makes a difference to people and their pets
If you’re keen to join our supportive, outgoing team then please send through a cover letter and your resume to: admin@darwinvet.com.au
Also, check out our Facebook page “Darwin Veterinary Hospital”
Melbourne Animal Referral Services, Hawthorn East, Melbourne VIC (posted 8th April) Customer Service Representative
Customer Services Representative
Advertised as: Full time/Part Time
Location: Melbourne, Hawthorn East
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery, oncology and Internal Medicine services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to take their career to the next level.
Read on to join the MARS family today!
At MARS we offer ...
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital and mobile services
- Based in Melbourne within strong team environment
- Delivers exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
If this sounds like you, please send your Cover letter and resume to dkeirs@garsvets.com.au and recruitment@marsvets.com.au
Rouse Hill Family Vets, North-West Sydney NSW (posted 7th April) Client Care Representative
Are You a Compassionate and Organised Client Care Superstar?
Do you love helping people and animals? Are you a great communicator with a passion for delivering excellent client care? If you thrive in a fast-paced, supportive environment and enjoy engaging with pet owners over the phone and online, this could be your dream role!
At Rouse Hill Family Vets, we are dedicated to providing Fear Free veterinary care that prioritises the emotional and physical well-being of our patients. As we continue to grow, we are looking for a Client Care Representative (CCR) to join our team!
Unlike a traditional front-desk receptionist, this role is primarily focused on client communication - assisting pet owners via phone, email, SMS, and social media. However, you will also be trained in our customer-facing reception role and may be required to assist at the front desk when needed.
Join a Team Where Everyone Wants to Be
We have one main goal: creating a veterinary environment where pets feel at ease, clients feel valued, and our team feels inspired every day.
About You
We are looking for a detail-oriented and compassionate professional who loves helping pet owners and their furry family members. You will be a great fit if:
✅ You are friendly, patient, and professional in all client interactions.
✅ You have strong communication skills and enjoy engaging with pet owners via phone, email, and online platforms.
✅ You are highly organised and able to manage multiple tasks while maintaining attention to detail.
✅ You are process-driven and thrive when following structured workflows.
✅ You are a fast learner, adaptable, and comfortable using Practice Management Software.
✅ You work well both independently and as part of a team.
✅ You love animals and are committed to Fear Free veterinary care.
✅ Experience in the veterinary industry is a plus, but customer service experience in a healthcare setting is also valuable!
📌 Reporting to: Operations Manager
📌 Team Collaboration: You'll be supported by two client-facing Client Care Representatives.
Duties and Responsibilities
Thinking this role was tailor-made for you? Read on to learn more:
📞 Client Communication: Handle phone calls, SMS, emails, and social media inquiries, ensuring timely and accurate responses.
📅 Appointment Management: Book, confirm, and reschedule routine, new patient, and specialist appointments.
📋 Follow-Ups: Conduct post-surgical and ongoing care follow-up calls, including chronic disease management reminders.
🐾 New Client Engagement: Follow up on leads from social media, emails, and marketing channels to convert inquiries into appointments.
📝 Onboarding & Forms: Send and manage new client registration forms, pre-appointment questionnaires, and feedback forms.
💳 Payment & Insurance Support: Take payments over the phone, discuss payment options, and organise GapOnly pre-approvals.
🧘♀️ Fear Free Guidance: Provide pet owners with tips on reducing pet stress before and during vet visits.
📣 Promotional Support: Assist with engagement campaigns, special offers, and service promotions.
👩⚕️ Specialist & Staff Liaison: Coordinate with visiting specialists and relay important messages between vets, nurses, and clients.
📂 Administrative Tasks: Manage eBookings, attend CCR team meetings, and maintain accurate client records.
🏥 Customer-Facing Support: Be trained in reception duties and provide front-desk support when required.
Here's What You'll Get When You Join the Rouse Hill Family Vets Team
🌟 Fear Free Clinic: Be part of a team that truly prioritises the emotional well-being of pets and their owners.
📞 Client Communication Focus: Enjoy a client care role that blends digital and in-clinic interactions.
🎓 Ongoing Training & Development: Gain valuable experience and expand your veterinary knowledge.
👥 Supportive Team Culture: Work in a collaborative environment where your contributions make a real difference!
Our Mission
We provide "circle of life" pet care, guiding owners through every stage of their pet's life, always prioritising their physical and emotional needs. By focusing on a Fear Free approach, we ensure our patients feel relaxed and cared for, which in turn helps reduce stress for their owners.
Our Team & Culture
We're a compassionate and forward-thinking group of professionals committed to creating positive experiences at every stage of a pet's life. We support each other, celebrate successes, and aren't afraid to challenge ourselves to grow. Our small, close-knit team values emotional intelligence, personal growth, and making a lasting, positive impact in the veterinary community.
Development Opportunities
We offer both professional and personal development opportunities tailored to your goals. If there's something you're passionate about, let us know, and we'll help make it happen.
How to Apply:
Send your resume and cover letter to brittany@rousehillfamilyvets.com.au
Marlin Coast Veterinary Hospital, Cairns QLD (posted 1st April) Lead Receptionist
Lead Receptionist – Veterinary
Marlin Coast Veterinary Hospital is seeking an experienced and professional Lead Receptionist to start immediately, working a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts).
The role
This role is primarily responsible for providing excellent customer service, as first point of contact for our clients, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities such as:
- Provide a professional frontline reception experience
- Handling client enquiries professionally in person, by email and over the phone
- Oversee and manage the reception team, including scheduling, training and performance evaluations
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will also be provided
The ideal candidate will be someone who is:
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse or Human Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Marangone
Practice Manager
07 4057 6033
management@mcvet.com.au
See www.marlincoastvet.com.au and
Worongary Vets, Gold Coast, QLD (posted 26th March) Receptionist
Worongary Vets has an exceptional opportunity for a new Full Time Receptionist to join our friendly and experienced veterinary team.
Our clinic is situated in the beautiful Gold Coast region, located close to the hinterland regional park and 15 minutes to Broadbeach. We are a popular and modern clinic within a small shopping precinct surrounded by a large pet lover demographic.
This position will report directly to the Practice Manager. Our ideal candidate will have a veterinary nurse or medical reception background who enjoys all aspects of client care coordination. We are looking for a valuable contributor to the team who has a strong work focus and confident warm nature.
This is a full-time position working four days per week from 730am to 530pm Mon Tue Wed & Fri. The nursing and client care team work alongside 2-3 veterinarians with our usual day starting with pet admissions and team rounds. This role also leads on our wellness program growth, coordinating puppy school bookings, managing client recalls and promoting clinic campaigns.
About The Clinic
- Friendly caring and experienced team
- Beautifully designed and modern clinic environment
- Well-equipped with the tools and technology for modern vet practice
- Lovely client base within a high pet insurance demographic
- Peer support and team who thrive on development, wellbeing, growth, and opportunity
About You
- Exceptional communication and client care skills
- Demonstrated experience managing front of house priorities
- Excellent computer skills and thrives on coordinating efficiencies
- Confidence in practice management systems or booking/invoicing software
- Culture is important to us – big smiles, positive influencer and team player
- Veterinary experience or industry knowledge will be highly regarded
- Available 730am – 530pm Mon Tue Wed & Fri
If you feel you meet the criteria and would love the opportunity to become part of our wonderful team, please send your cover letter and resume to: pm.worongary@vetpartners.com.au
WestVETS Animal Hospital Anstead, Brisbane West QLD (posted 26th March) Receptionist/Admin
VETERINARY RECEPTIONIST
Full Time/Part Time
WestVETS Animal Hospital (Anstead) is a small animal and equine practice, based in the Western Suburbs of Brisbane, 15 kms from the CBD. We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practice. We are seeking someone with extensive customer service/reception experience and the maturity and resilience to deal with sometimes difficult situations. Previous experience in a Veterinary environment (software Vision) would be highly advantageous, but it is not essential. Provided you have a passion for reception and admin duties – we want you!
What You'll Be Doing:
- Welcoming clients and patients: From puppies and kittens to alpacas, goats, horses and everything in between!
- Providing exceptional customer service: Offering an empathetic and professional first point of contact for our clients and their animals.
- Being the ultimate multi-tasker: Juggling appointments, answering a high volume of phone calls, taking payments, maintaining client files and generally being a Receptionist extraordinaire!
What We Need From You:
- Reliability & Commitment: You’ll need to show up ready to handle whatever the day brings with a positive ‘can-do’ attitude.
- Resilience: Working in a vet clinic isn’t always easy. We need someone who can deal with cuddling adorable puppies to professionally dealing with sometimes difficult clients
- Initiative: You’ll use your initiative to problem solve and make decisions within your role.
- Weekend Availability: You will need to be available to work a half day on a Saturday once a month (negotiable).
- Alignment with Our Clinic Values: Accountability, Compassion, Respect and Professionalism
The position is full-time (38 hours per week) but we will consider part-time for the right candidate(s).
If you're ready to take on a role that’s as rewarding as it is varied, apply now and become part of our dedicated, compassionate team!
Please provide a written expression of interest detailing your relevant experiences and the personal and professional attributes you would offer to this role, as well as a copy of your current CV. Referees/references are essential. Telephone applications and applicants who are currently studying nursing will not be accepted.
Applications are to be directed to the Practice Manager:
Sarah Drane
sarahd@westvets.com.au
WestVETS Animal Hospitals
540 Mt Crosby Rd
Anstead QLD 4070
Animal Welfare League Bracken Ridge (Warra) Rehoming Centre, Northern Brisbane, QLD (posted 20th March) Receptionist
Receptionist
Job No: AWLQ280
Location: Bracken Ridge
Join us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
As the Rehoming Receptionist, you will be the welcoming face of our shelter.
You will be responsible for providing exceptional customer service to our visitors, answering phones, and assisting with administrative tasks. Your warm and friendly demeanor will be essential in creating a welcoming atmosphere for our customers and their furry companions.
You will work closely with our team to ensure animals and their owners receive the assistance they need in an empathetic and efficient manner. Your attention to detail and ability to multitask will be key in ensuring that the shelter runs smoothly. We have part-time and casual options available for the right candidate.
Key Responsibilities
- Provide excellent customer service to all AWLQ customers, visitors, co-workers and volunteers
- Shelter Buddy, POS and other system data review and entry
- Receive and respond to all incoming calls and emails
- Ensure a high level of service and support is maintained
- Provide administration support for animals and owners regarding adoption, foster, surrender, and lost and found animals
- Communicate our services and processes to the public
- Process payments and end of day reconciliation
What are the minimum requirements for this position?
- Relevant qualifications or experience in administration
- Experience in a high volume and intense customer service environment
- Previous Reception experience
- Previous Retail, cash register/POS and EFTPOS experience
- High level computer skills
- Some weekend work is required
- Experience in animal welfare or Council Pounds - Desirable
- Experience in working with Local Governments, particularly council local laws - Desirable
To be successful in this role, you will have:
- A passion for animal welfare.
- Strong communication skills and the ability to develop working relationships.
- Exceptional time management and the ability to manage competing priorities in a fast-paced environment.
- Ability to provide conflict resolution and problem solve.
- High attention to detail, accurate data entry and records maintenance.
- Strong computer literacy with experience with Microsoft Word and Excel.
- Extensive experience in cat and dog care, behaviour assessment and management, disease prevention and management in a facility environment.
- Extensive customer service management experience.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Bayside Animal Hospital Waterloo, Sydney Inner City, NSW (posted 19th March) Veterinary Administrative Assistant
Part-time/Full-Time Veterinary Administrative Assistant – Waterloo
- Flexible hours and generous leave policy
- Discount veterinary care for your pets
- Primary Location - Waterloo
Bayside Animal Hospital first opened its doors in 2018 with just one vet and two nurses. Today, we have two ISFM-accredited hospitals in Sydney; one at Wolli Creek and one at Rhodes, with our third currently in the accreditation process.
Due to our rapid expansion, we are looking for veterinary administrative assistants to assist our ever-growing team. We need someone who is enthusiastic about pet care and who can help make sure owners are given the best advice possible from the moment they walk in.
This role is suitable for someone with knowledge of the industry, including those studying veterinary medicine, animal studies, vet nursing or someone returning to the field. Our client base is largely Chinese, so patience and understanding are a must as we tend to cater to those with language barriers. Training will be provided.
In this role, you will be involved in:
- Meeting and greeting the clients
- Processing payments and insurance requests both manually and via GapOnly
- Handle a multi-line phone switch for our hospitals
- Book appointments and triage patients both over the phone and in person
- Assist in managing the email inboxes
- Assist the vets and nurses on a day-to-day basis
- Manage documentation, including the uploading of microchip details and ensuring all patient-related information is uploaded to appropriate files
You will not be alone in your role! You will be assisted and trained by our experienced Vet Nurse and Administrative Manager.
In this role you will:
- Receive hands-on training with our Administrative Manager and training alongside the nurses
- Above award wage
- Snacks (stocked at all locations) with bonus cake and treats on birthdays
- Close to public transportation and free parking
- End of year party hosted by management
To be successful for this role, you will need:
- Experience with EzyVet or similar online booking systems
- Intermediate computer literacy skills
- Knowledge of pet products and care or willingness to learn
- Ability to multi-task in a sometimes high-stress environment
Please email your cover letter and resume to executive@baysidevets.com.au and mark it for the attention of Renate. If you have any questions regarding the role, please call us on (02) 7901 0837 or email us. Unfortunately, candidates will not be contacted if not suitable for the role.
Veterinary Dermatology Clinic, Canberra, ACT (posted 18th March) Part Time Receptionist
Join Our Team as a Part-Time Veterinary Receptionist – Canberra
Are you passionate about providing exceptional customer care and love being part of a dynamic, supportive team? At Veterinary Dermatology Clinic (VDC), we specialize in more than just veterinary dermatology; we pride ourselves on creating a welcoming and collaborative work environment. We’re seeking a part-time Receptionist to join our growing team in Canberra.
This is a part-time, clinic-based role, working Mondays and Tuesdays (15 hours per week during business hours). If you're ready for a rewarding role where you’ll make a real impact, we’d love to hear from you!
About Us
At VDC, we’re proud to be a privately owned, specialized veterinary dermatology service established in 2016. We operate across multiple locations along the east coast of Australia, including clinics in Canberra and Sydney, as well as regional visits to Newcastle, Kiama, Albury, Bowral, and Hobart.
Our tight-knit team is dedicated to delivering exceptional veterinary dermatology and general care, always focused on improving our patients' quality of life. We’re passionate about continued learning and regularly provide opportunities to further develop your skills.
The Role
We’re now recruiting a friendly, energetic receptionist to support our Canberra operations. This role is on-site at our clinic two days per week, on Monday and Tuesday.
As the first point of contact for our clients, the Veterinary Receptionist plays a critical role in ensuring every pet and owner feels welcome, supported, and confident in our care. This position requires exceptional communication skills, strong organizational abilities, and a genuine passion for helping animals and their owners.
Key Responsibilities:
- Warmly greet clients in person, over the phone, and via email.
- Manage appointment scheduling and handle inquiries with professionalism and care.
- Maintain accurate records of client and patient information, insurance details, and communications.
- Coordinate with veterinarians and nurses to ensure smooth patient arrivals, scheduling, and medication orders.
- Process client payments and assist with insurance claims and third-party payment plans.
- Triage phone calls with the support of our veterinary team.
- Assist with reception-level tasks, ensuring everything runs smoothly throughout the day.
What We’re Looking For:
- Experience in customer service or administrative roles, ideally within a veterinary or healthcare setting.
- Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
- Exceptional organizational skills and attention to detail, with the ability to multitask and manage priorities in a fast-paced environment.
- A compassionate and empathetic demeanour, with a true passion for animals and supporting their owners.
- Proficiency in computer systems, including Patient Management Software and the Microsoft Office Suite.
- Ability to stay calm and composed in a busy work environment.
- A commitment to maintaining the highest standards of professionalism, confidentiality, and ethical conduct.
Perks & Benefits:
- Above award wages
- Weekly “Team Legend” rewards
- Fun paid team activities throughout the year (How about an electric bike tour through Murrumbateman’s wineries or a Paint & Pinot session in the Southern Highlands?)
- Supportive team environment where your contributions are valued.
- Opportunities for personal growth and development within a specialized field.
- A dynamic, fast-paced role with a wide range of responsibilities, ensuring no two days are the same.
Meet our team and discover why they love working in dermatology here.
Ready to Apply?
Email your resume to info@vetdermclinic.com.au or call us at 1800 VDC VET (1800 832 838).
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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