Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Riverbank Animal Hospital, South Grafton, Northern Rivers Region, NSW (posted 30th May) Client Care Coordinator
Client Care Coordinator – Be the Heart of Our Front Desk!
Full Time | Riverbank Animal Hospital, Grafton NSW
Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.
We’re located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We’re known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.
About the Role:
This isn’t just a reception job - it’s a vital role in our client and patient experience. You’ll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.
Your Key Responsibilities:
- Warmly greeting clients and their pets
- Managing appointments and coordinating daily workflow with the veterinary team
- Handling invoicing, payments, estimates and account queries
- Educating clients on our services, wellness plans, and follow-up care
- Maintaining accurate records, reminders, and privacy standards
- Contributing to social media and client communications
- Ensuring our front of house is well presented
- Supporting workplace safety and smooth day-to-day operations
What We’re Looking For:
- Customer-facing experience with veterinary or medical background
- Exceptional communication skills - verbal, written, and digital
- Strong organisational skills with attention to detail
- Ability to multitask under pressure with a calm, compassionate demeanour
- Confident with scheduling systems and basic account management
- A team player with a genuine passion for animal care
What We Offer:
- Full Time Monday to Friday 0745am to 4pm
- Competitive hour rate and staff benefits
- A social and supportive team culture
- Ongoing education and professional development
- The opportunity to make a real difference in the lives of pets and their people
Note: Q fever vaccination is required or must be obtained prior to employment.
If you’re ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we’d love to hear from you. Apply now with your resume and cover letter to jude.clague@vetpartners.com.au
Australian Animal Protection Society, Keysborough, South East Melbourne, VIC (posted 28th May) Receptionist
The Australian Animal Protection Society is looking for a dedicated, compassionate, veterinary receptionist to fill position at our not-for-profit, no-kill shelter in Keysborough.
Due to ongoing growth, we are currently looking for an experienced veterinary receptionist.
You will be comfortable in a fast paced and busy clinic, assisting both shelter enquiries and outpatients.
The position is part time but with the option of 8 or 10-hour days.
This new member of staff will know how important a functioning cohesive front of house team play in a successful practice and would suit someone with a Reception/Client Service/Admin career wanting to work where the action is.
The right candidate would be:
- Passionate and caring for all patients
- Excellent customer service
- Attention to detail and exceptional work ethic in a fast-paced clinic.
- High emotional intelligence
- Ability to multitask
- Work well in a team setting
Duties Include but are not limited to:
- Greeting and managing clients and patients.
- Answering busy phone lines.
- Scheduling/managing appointments for multiple veterinarians.
- Client and patient data management.
- Dealing with high volume of emails.
- Bank reconciliations.
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management.
- Cleaning of reception areas.
- Helping clients with OTC products.
- Stock deliveries and unpacking
What We Offer
- An interesting, rewarding, and varied role in a dynamic environment.
- Access to a great support network within the shelter
- Working for a no-kill, not-for-profit clinic where all revenue raised goes back to our shelter
- Working with the community
If you are interested in this position, please email your cover letter and resume to Megan.Benton@aaps.org.au
See aaps.org.au, 
and 
Vets in Fawkner, Northern Melbourne VIC (posted 28th May) 3 Month Contract
Vets in Fawkner is looking for a Full-time Receptionist to join our amazing team for a 3 month contract
We are seeking an Experienced Veterinary Receptionist to join the team on a Full-time basis for three months while we have a Receptionist on long-service leave. You will be a team player with the energy and drive to make a real difference, with a commitment and passion for quality practice and high standards of care.
Join our rebranded practice with a passionate team dedicated to uncompromising high standards of patient care. We foster an inclusive, collaborative environment that prioritises mental and physical health, ensuring everyone looks forward to coming to work each day.
This position will be available from the 1st of July 2025 - 24th of September 2025.
What We Are Looking For:
- Passionate Veterinary Receptionist with at least 1-2 years’ experience
- Excellent reception skills and customer service
- Ability to work well within a team-oriented environment.
- Available to work a rotating weekday roster 8am-6pm – No weekends or Public Holidays
- Competent surgical monitoring skills and nurse consulting skills would be a bonus!
What we are offering you:
- An experienced team with high standards of care
- Work with incredible vets that happily share their knowledge
- An environment focused on continual growth
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you and you wish to apply, or for more about us and what we offer, contact Practice Manager Lucy at manager@fawknervet.com.au or call (03) 9359 3474
Vet HQ Double Bay, Sydney's Eastern Suburbs, NSW (posted 27th May) Customer Service Representative
Full time- Customer Service Representative
Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is going to be joining our nursing team, so this unique opportunity has become available.
Vet HQ Double Bay is privately owned practice, we also have a sister practice at Darlinghurst.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per and may include an occasional Saturday.
We provide a positive work culture and live by our value which are; Together we are more successful Learn, grow, evolve We communicate directly, honestly and empathetically We do the best we can We take ownership and we are the solution We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.
- Solutions focused
- A positive “can do” attitude”.
- Have experience in a receptionist or client focused role.
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility.
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure.
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness.
- Corporate class pass membership
- Assess to Employee assistance program
- Excellent staff discount
If this sounds like the perfect role for you then please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Advanced Vetcare Kensington, Inner East Melbourne VIC (posted 27th May) Veterinary Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being(Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in thepractice.
See our website www.advancedvetcare.com.au
You can also find us on Facebook and Instagram
MyOwnVet, Salisbury, South Brisbane QLD (posted 26th May) Receptionist, with Nursing Support
🐾 Join Our Friendly Team at MyOwnVet – Veterinary Receptionist with Nursing Support 🐾
Location: Salisbury/Moorooka, South Brisbane, QLD
Position: Full-Time or Part-Time Veterinary Receptionist (with some Nursing Duties)
Clinic: MyOwnVet Veterinary Hospital – Privately Owned Small Animal Hospital Remuneration: $30-$40/hr depending on experience
Are you an organised, compassionate individual with a passion for animals and a knack for customer service? MyOwnVet is seeking a Receptionist with veterinary nursing skills to support our front-of-house operations while assisting with basic clinical tasks as needed.
Why You'll Love Working at MyOwnVet?
🏥 Modern Facilities: Join a team working in a newly built, purpose-designed hospital equipped with cutting-edge technology including IDEXX in-house lab, digital radiography, ultrasound, endoscopy, and more.
Supportive & Experienced Team: Work alongside 6 skilled veterinarians and 8 dedicated nurses and support staff in a collaborative, caring environment.
🌿 Healthy Work-Life Balance: As a privately-owned practice, we truly value our team's well-being. We take time for team lunches, professional development, and ensuring you feel part of something meaningful.
🌆 Convenient Location: Located just 8km from Brisbane's CBD, our clinic offers the warmth of a small-town community feel with the benefits of a city-edge location.
What We're Looking For:
- Experience in veterinary reception or a similar client-facing role
- Certificate II or higher in Animal Studies, or Certificate IV in Veterinary Nursing (or equivalent) is highly desirable
- Comfortable handling animals and assisting with basic nursing tasks
- Excellent communication and client service skills
- Confident with booking systems, phone calls, and patient/client coordination
- Ability to work well under pressure, both independently and within a team
- Availability for rotating Saturday morning shifts
Ready to Join Us?
If you're a caring and organised professional ready to contribute to a close-knit team that values both client care and animal welfare, we'd love to hear from you!
Apply Now:
Send your resume and cover letter to our Veterinary Director Dr Ahmed Kadhem at: ahmed@myownvet.com.au
Learn more about us: 🌐 www.myownvet.com.au
Marsden Veterinary Surgery, City of Logan, QLD (posted 26th May) Client Care Coordinator
CLIENT CARE COORDINATOR – MARSDEN VET SURGERY
Marsden Vet Surgery is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
- Demonstrated experience working in a direct client facing position in a veterinary or medical environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.
You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 745am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short-listed applicants will be contacted.
Click here to Apply Now!! We welcome your application.
Companion Vet Care, North Lakes, QLD (posted 22nd May) Nurse or Receptionist
Experienced Veterinary Nurse or Receptionist
- Minimum 2 years’ experience
- Cert IV qualified or ability to show relevant experience
- Full or part-time
- $30-38 per hour
Are you a Vet nurse with enough experience that every day is seen as an opportunity and not a challenge? Have you worked in this industry long enough to know your Moggy from your Maine Coon, or your Doberman from your Dachshund? Is working with animals fulfilling?
Do you love working with a great team of like-minded individuals? If you do we would love to talk to you. We are looking for the next addition to our wonderful team at Companion vet Care, a privately owned Veterinary Clinic located in the bustling suburb of North Lakes.
We pride ourselves in our up-to-date facilities, our experienced and compassionate team, and our high standards for the patients in our care. We have great staff retention, loyal and engaged clientele and all the toys we need to do a great job.
The person we are looking for is confident in all facets of the game but has a great demeanour and likes engaging with the clients (ie enjoys reception but will jump into theatre to help out!) it could be a full-time gig or a flexible roster around 30 hours per week.
We want a team player who enjoys working with colleagues but who is confident and competent to work independently, knowing support is only around the corner!
Initially a 12-month contract, our team is growing, and this could well be extended to a permanent position.
I know all job ads read the same – great team, great clients, great facilities blah blah blah, but honestly, if you are looking for something new, come and meet us and see what we are about, we will even throw in a few paid shifts if you would like to get to see that we are the “real deal”. Our values are Integrity, Trust, Leadership, Accountability and Communication, and we live by these. We all value high standards, but we are all human. We help each other, we teach (and learn), and we value life outside of work. But most of all we do this job because of the great opportunity it gives us in the betterment of the lives of our patients.
If this sounds at all interesting, please send a CV and a cover letter outlining your suitability for this role to: admin@companionvetcare.com.au ATT Practice Manager Gemma Hunt.
Hampton Park Veterinary Hospital, South East Melbourne VIC (posted 20th May) Customer Care
Customer Care Part-Time
South East Melbourne Suburbs
You will be the welcoming face of the veterinary practice and responsible for taking care of our clients, front of house duties’ and along the way receive a few pet cuddles.
If you have a "nothing is too much trouble" attitude and are willing to go above and beyond to impress our clients, make them feel comfortable, then you will be the perfect fit.
This role is vital to our team performing seamlessly!
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or from a completely different industry that has excellent customer relations skills?
The clincher is you must possess:
- Professional presentation.
- Proven outstanding customer care skills.
- Excellent communication skills: in person, on the phone & computer skills.
- You must be able to thrive in a busy veterinary hospital environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
- Cash handling and sales experience seen as an advantage
If you are organised, can work unsupervised and follow instructions (...with your own flare and initiative of course) then this job is for you!
This part time role 4 shifts per week which equates to approx. 23 hrs a week. You would need to be available for both morning shifts 8.15am-1.15pm, or afternoon shifts 1.15-6pm and a share of the Saturday rota approx. 1 in 3.
If you think you could be our next team member then we need to hear from you.
The Application Process:
Attach to your application a short video recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
Please send your CV, covering letter and recording directly to either
application@hamptonparkvets.com.au or SMS your CV and recording directly to us at 0493 248 187
Bungendore Veterinary Surgery, Queanbeyan Region, NSW near ACT Border (posted 20th May) Receptionist
We are seeking a full-time Veterinary Receptionist OR full-time employee to work between a small animal nursing role and reception role. Bungendore Veterinary Surgery is a busy rural mixed practice close to Canberra and Queanbeyan. We strive for excellent patient care and customer service and we are privileged to have a fun and hard-working team.
The responsibilities and duties would include:
- Taking telephone calls
- Booking patient appointments
- Billing counter sales
- Liaising with clients, veterinarians, laboratories etc.
- Typing documents and letters.
- Responding to enquiries from new and existing clients (in person, over the phone, via email) in a timely and professional manner
- Providing a positive experience for clients whilst undertaking front-of-house duties
- Assisting clients when needed such as helping them with purchases to their car
- Welcoming pets into the clinic and helping to make an animal’s experience as stress free as possible
- Ensuring the reception area and waiting room remain clean and well presented
- Working collaboratively alongside other reception staff
- Other duties as directed by the Practice Manager
+/- small animal nursing role which would include: patient care, assisting with procedures, monitoring patients, client education, maintaining the clinic, sample collection, record keeping and assisting with surgery.
The right person for the role would have the following attributes:
- A warm and welcoming personality
- The ability to empathise with people experiencing emotionally difficult times
- Communicates professionally, positively, and with attention to detail - particularly with regards to phone manner and personal interactions
- Have good time management
- An ability to work well as part of a team
- Find satisfaction in maintaining a well-organised, and tidy environment
- Good computer and communication skills
- Experience in the veterinary or animal care industry, though this would not be essential.
This is a rewarding and challenging role where you will be well supported. This full-time position also has flexible work hours that can be negotiated. Pay rates above award commensurate with experience.
Contact Stacy at Bungendore Vet 02 6238 1133, or stacygwyth@gmail.com if interested
Western Australian Vet Emergency and Specialty, Success, Southern Perth, WA (posted 16th May) Receptionist
Fulltime Vet Nurse Reception role available. Training provided.
If you have boundless energy, a positive outlook, think fast, work best under pressure and most importantly you are a team player then you may be the person we are looking for to join our very busy Emergency hospital.
WAVES is looking for an enthusiastic, energetic, dedicated vet nurse who loves customer service and wants to be a receptionist. Previous experience working as a vet nurse receptionist is an advantage, however, your professional approach is more important to us.
Working as a vet nurse receptionist can be both rewarding and challenging. This role requires multitasking responsibilities, attention to detail, empathy towards animals and their owners and the ability to handle stressful situations.
You will be the first and last person to meet and speak to clients at our hospital, so it is essential that we make them feel comfortable and deal with them in an efficient, professional and compassionate manner. The role will involve being able to confidently provide informative and supportive advice to clients and referring veterinarians who are calling regarding emergencies. You will be able to confidently and calmly liaise with the rest of the hospital teams in a fast and efficient manner. You will have the ability to be able to multitask and consistently provide high quality customer service in a sometimes-hectic environment with high attention to detail.
This position is completely committed to Reception and Customer Service and will not involve any nursing tasks. It is essential that the successful applicant is ready to dedicate their skills to this fast-paced environment at Reception.
Tell us why you would be the perfect fit for our team.
Please send your CV and covering letter to Reception and Administration Manager: deb@wavets.com.au
Port Phillip Animal Hospital, Albert Park, Inner South Melbourne VIC (posted 13th May) Receptionist
We’re Hiring – Veterinary Receptionist! 🐾
Join the team at Port Phillip Animal Hospital as our friendly and compassionate Veterinary Receptionist! We’re looking for someone who loves animals and enjoys helping people. No veterinary nursing experience required – just excellent customer service skills and a passion for pets!
What You’ll Do:
✅ Greet clients and their pets with a warm, welcoming attitude
✅ Schedule appointments and manage bookings
✅ Handle phone and email inquiries
✅ Process payments and maintain records
✅ Assist with general administrative tasks
What We’re Looking For:
🐶 Strong communication and organizational skills
🐱 Ability to multitask in a fast-paced environment
🐰 Positive attitude and team player
🐦 Previous reception or customer service experience preferred
📍 Location: Port Phillip Animal Hospital
📅 Availability: Full-time/Part-time positions available
Ready to be the friendly face our clients and their pets rely on? Apply now by sending your resume to ppahvetjobs@gmail.com
We can’t wait to meet you!
See our website
Epsom Road Vet, Ascot Vale, Inner City Melbourne, VIC (posted 8th May) Receptionist
Epsom Road Vet.
Veterinary Receptionist/Customer Concierge.
Are you an experienced veterinary receptionist or a vet nurse who has realised your true passion is to help pets and owners by delivering excellent client care?
Located in Melbourne’s vibrant inner west, Epsom Road Vet is growing, and we are looking for a dedicated, friendly, and capable professional who is as passionate about people as they are about pets.
As the first welcome and point of contact for our clients, you will help set the tone for their entire experience with us. If you enjoy building strong relationships with people, staying organised in a dynamic environment, and being a key part of a close-knit team—we’d love to meet you.
This role is for 30-38 hours per week and may involve some shared Saturday shifts (up until 1.30pm). We are closed Sundays and Public holidays.
What your day will involve:
- Welcoming clients and managing front desk operations with professionalism and care.
- Scheduling appointments and managing client and supplier enquiries and communications (in person, phone, digital) with efficiency and empathy.
- Providing support to both clients and our medical team.
- Other administration duties including front of house inventory management, marketing support, and office duties to keep the clinic running efficiently and smoothly.
We’re looking for someone who:
- Has experience as a veterinary receptionist or is a qualified vet nurse with a strong customer service focus.
- Communicates clearly and confidently, even during busy times
- Is proactive, well-organised, can multitask and prioritise.
- Enjoys working autonomously as well as part of a team.
- An interest in social media is an advantage.
- Loves contributing to a great clinic culture and keeping Epsom Road Vet a fun and motivating place to work.
Why you will love being part of Epsom Road Vet?
- A friendly, supportive clinic culture where your work is truly valued.
- Opportunity to grow, learn and make a real difference in the client and patient experience every single day.
- A modern, light facility with all the equipment and resources needed to deliver great care.
- Fear free accredited, we are independently owned with an experienced leadership team.
- Ongoing learning with a paid continuing education allowance and access to training.
- Other perks include regular team wellness training, an employee assistance program, weekly fresh fruit deliveries, and regular social catch ups.
Email mark@epsomrdvet.com.au with your resume and a brief cover letter telling us what makes you a great fit for this role.
Centenary Vet Forest Lake, Outer South-Western Brisbane, QLD (posted 7th May) Receptionist
Part-Time or Full-Time Veterinary Receptionist – Be the Heart of Our Forest Lake Clinic
Are you an organised, people-focused professional looking to join a team that values compassion, communication, and collaboration?
Centenary Vet Hospital is seeking a dedicated receptionist for our Forest Lake consultation-only clinic, where you’ll play a central role in keeping our small but busy practice running smoothly.
Please click here to see photos!🔹 Client-Facing Superstar – As the first and main point of contact for our Forest Lake clients, you’ll be responsible for creating a warm, welcoming experience while managing bookings, answering enquiries, supporting the vet, and ensuring the clinic runs efficiently. Exceptional customer care and communication skills are a must.
🔹 Organised & Reliable – We’re looking for someone with initiative who thrives on keeping things running to schedule. You’ll take ownership of daily operations and be confident multitasking across reception duties, basic administration, and assisting the vet with consult prep and follow-up.
🔹 Some Industry Experience Preferred – While qualifications aren’t essential, prior experience in a veterinary or medical environment is highly regarded. A calm, professional approach and the ability to prioritise tasks are key.
🔹 Supportive & Friendly Team – While you’ll be the face of our Forest Lake location, you’ll have the full support of the wider Centenary Vet Hospital team. We value respect, teamwork, and a positive culture where everyone contributes and feels valued.
🔹 Flexible Hours & Great Conditions – We offer part-time or full-time roles to suit your lifestyle, with competitive above-award pay, HR support, and opportunities to grow with us.
📩 Sound like the role for you?
Contact Caitlin at 📧 drcaitlin@centenaryvets.com.auu or 📞 07 3376 4144.
Join a team that genuinely cares about pets, their people—and you.
For more information, see centenaryvets.com.au, and
Beecroft Vet, Northern Sydney Region NSW (posted 7th May) Receptionist
Full time or Part time Receptionist
Beecroft Vet is looking for an awesome receptionist to join our amazing, friendly and energetic team.
Who is Beecroft Vet?
Beecroft Vet is a family owned and run vet clinic. We have a friendly, fun and caring work environment; with a great client base that are loyal, friendly and grateful for any help.
Beecroft Vet is a state of the art, brand new purpose built clinic; located opposite Beecroft train station and bus stops. There is also plenty of surrounding all day parking.
While experience in a veterinary clinic would be advantageous, it is not essential. In this role, you will be shadowing our current receptionist and learning on the job. We are a modern and completely paperless clinic with EZYVET as our practice software. Being completely paperless means receipts, vaccination certificates, reminders etc are all automated.
What’s in it for you?
- A generous remuneration package, well above the award based on experience.
- You will receive support and mentoring as required from our current receptionist.
- No public holiday work.
- Fixed office hours.
The successful applicant will be able to work well in a busy team, be friendly with excellent communication skills and have a professional and caring work ethic. They will be required to answer phones, book appointments, admit some patients for surgeries, check/respond to emails and accept payments.
If you’re interested, we’d love to hear from you. Please send your CV to staff@beecroftvet.com.au and we’ll be in touch.
See our website: www.beecroftvet.com.au
Cat Protection Society of Victoria, Greensborough, North-East Melbourne (posted 6th May) Tues & Thurs
Veterinary Nurse/Receptionist – Feline-Only Clinic (Tuesdays & Thursdays)
Location: Greensborough
We’re on the lookout for a friendly and experienced Veterinary Nurse to join our cat-only private vet clinic on Tuesdays and Thursdays, with a mix of nursing and reception duties.
What we offer:
- Work exclusively with cats in a calm, cat-friendly environment
- A varied role combining clinical nursing and client care at reception
- Great team – supportive, experienced, and fun to work with
- Coffee on site and a relaxed, welcoming atmosphere
- Ideal part-time hours for a great work-life balance
If you're a qualified vet nurse who enjoys both hands-on care and client interaction, and loves working with cats, we’d love to hear from you!
Contact
Caitlin Corrigan
Practice Manager
caitlyn.c@catprotection.com.au
VetLove Labrador, Gold Coast QLD (posted 6th May) Receptionist
Veterinary Receptionist – Experienced (Full-Time) | Labrador, Northern Gold Coast QLD
We are a busy and friendly veterinary surgery located in Labrador on the Northern Gold Coast, and we're looking for an experienced Veterinary Receptionist to join our team in a permanent full-time role.
About the Role:
This is a dedicated reception-only role—no nursing duties required. You will be the welcoming face and first point of contact for our valued clients and their pets, providing exceptional customer service and administrative support in a fast-paced, caring environment.
To be successful, you will have:
- Previous experience as a veterinary receptionist (essential)
- Strong RxWorks proficiency (essential)
- Excellent communication and organisational skills
- A friendly, professional manner with a genuine love for animals
- The ability to multitask and remain calm under pressure
- A team-focused attitude and strong work ethic
What We Offer:
- Permanent full-time position with consistent hours
- Supportive and close-knit team environment
- Competitive remuneration based on experience
- The opportunity to work in a community-focused clinic
- Great location in Labrador, just minutes from the beach
If you meet the criteria and are looking to join a positive and passionate veterinary team, we’d love to hear from you!
To apply, please send your resume and a cover letter to hr@vetlove.com.au
Ref: VL Labrador Receptionist
St George Animal Hospital, Kogarah, Southern Sydney (posted 2nd May) Client Services Representative
Client Service Representative
Location: St George Vets, Kogarah
Position: Full-Time Client Service Representative
Hours: Monday – Friday 8:00am-4:00pm
About Us:
At St George Vets, we are dedicated to providing exceptional care for pets and outstanding service to our clients. Our team is passionate about animals and committed to ensuring every visit is a positive experience. We are looking for a compassionate and organized Client Service Representative to join our team and help us continue to deliver topnotch care.
Job Description:
As a Client Service Representative, you will be the first point of contact for our clients and their beloved pets.Your role plays a vital part in ensuring our clients and their pets feel welcomed, informed, and supported throughout their visit. Your role will involve managing the front desk, handling appointments, and providing exceptional customer service. You will work closely with our veterinary team to ensure smooth daily operations and create a welcoming environment for our clients.
This role is primarily based at our Kogarah hospital, with regular shifts at our Carlton hospital every Monday.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Manage appointment scheduling and coordinate with the veterinary team.
- Answer phone calls, respond to inquiries, and provide information on our services.
- Handle client check-ins and check-outs, process payments, and maintain accurate records.
- Manage electronic and paper files, ensuring confidentiality and accuracy.
- Assist with general office tasks, including filing and data entry.
- Address client concerns and provide support in a friendly and efficient manner.
- Maintain a clean and organized reception area.
Qualifications:
- Fluency in Mandarin and/or Cantonese is essential for this role to ensure effective communication with our
- client base.
- Exceptional customer service skills required. Experience in the veterinary industry is strongly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Compassionate and empathetic attitude towards pets and their owners.
- Proficiency in basic computer applications and office equipment.
- Ability to handle sensitive information with confidentiality.
- Experience with WeChat is highly desirable to assist with client communication, but not essential.
Why Join Us?
- Prime Location: Situated in South Eastern Sydney, our practice is just a 10-minute drive from the beach
- and 15 minutes from the airport. Enjoy a perfect work-life balance with easy access to beautiful surroundings.
- Supportive Environment: We pride ourselves on creating a welcoming atmosphere for our staff. Our team is here to support your growth and provide opportunities for development.
- Valued Expertise: Your skills and experience are crucial to our daily operations. We actively involve our Client Service Representatives in shaping our patient interactions and maintaining the highest standards of customer service.
- Commitment to Excellence: We are dedicated to delivering exceptional care with compassion and professionalism, ensuring that both our clients and their pets receive the best possible service.
- Work-Life Balance: Enjoy a standard 38-hour work week with no after-hours commitments, on-call duties or weekends.
- Community Focus: As part of our team, you’ll not only be contributing to the care of pets but also supporting our community outreach efforts, working with rescue groups, and helping animals in need. Your role will be key in supporting these important community efforts.
What We Offer:
- Professional Growth: Experience a supportive and empowering work environment that encourages both personal and professional development. Your growth contributes to the stability and excellence of our team and client interactions.
- Immediate Start: We are ready to welcome the right candidate to join our team right away.
- Above Award Wage: Enjoy a competitive salary that recognizes and rewards your skills and dedication.
- Ongoing Training and Development: Benefit from continuous learning opportunities to enhance your skills
- and stay updated with the latest in customer service and veterinary support.
- Supportive Work Environment: Work in a friendly and collaborative atmosphere where your contributions are valued and appreciated.
- Discounts: Enjoy great discounts on veterinary services, pet food, and products for your own pets.
- Team Perks: Enjoy complimentary snacks, drinks, and other essentials—we’ve got the little things covered so you can feel comfortable, supported, and fueled throughout the day. Plus, we love celebrating our team, so don’t be surprised if your birthday comes with a sweet treat and a little something extra!
How to Apply:
We’re excited to hear from passionate individuals who share our dedication to outstanding customer service and animal care! If you’re a dedicated individual with a passion for people and animals, and a commitment to delivering outstanding customer service, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to our Practice Manager at ashleigh@stgeorgevets.com.au.
Only candidates selected to move forward will be contacted. Those candidates will be contacted for a brief phone interview as the first step of the hiring process.
Join us at St George Vets and be a part of a team that makes a difference every day!
Brisbane Bird & Exotics Veterinary Service, South Brisbane QLD (posted 1st May) Client Care Representative
Client Care Representative – Brisbane Bird and Exotics Veterinary Services (BBEVS)
South Brisbane (Greenslopes)
Are you ready to flock to a role where your passion for people and pets can soar? Brisbane Bird and Exotics Veterinary Services (BBEVS) is on the hunt for a front-of-house superstar to join our vibrant, knowledgeable, and supportive team in Greenslopes. We're a family-owned practice with a culture that's as warm as a parrot's plumage, built on loyalty, trust, and appreciation for a job well done.
Why BBEVS?
We're not your average vet clinic—our team is a tight-knit nest of passionate professionals who thrive on collaboration and growth. Here's what makes us stand out:
- Above-award wages based on your experience.
- 3.5-day work week for that perfect work-life balance.
- Annual CPD allowance to keep your skills sharp.
- Access to a wellness platform and EAP for your peace of mind.
- Annual flu vaccine covered by us.
- Weekly team meetings where every voice matters, troubleshooting and solving challenges together.
- Regular training led by our senior team, focusing on seasonal care and general health.
- Five Mental Health First Aid Officers to support our team's wellbeing.
- Daily rounds, social events, and celebrations - from birthdays to RUOK Day, we love to connect!
What We're Looking For
We're seeking a Client Care Representative with a heart as big as a macaw's and the skills to match. You'll:
- Bring previous reception experience (vet experience is a bonus, but not essential).
- Show leadership skills with a team-oriented mindset.
- Radiate warmth and excellent communication skills to connect with clients and colleagues.
- Be eager to learn, adapt, and occasionally handle animals or medications.
- Use your problem-solving skills and initiative to keep our front-of-house flying smoothly.
- Prioritise tasks with top-notch time management.
- Share our commitment to empathy, compassion, and exceptional service.
Your Role
As our Client Care Representative, you'll be the first squeak of contact for our clients, supporting our lead receptionist and clinical team. You'll attend weekly meetings, share ideas to streamline workflows, and deliver outstanding care to clients and their avian and exotic companions. We value your insights and encourage you to help us keep our processes as sleek as a snake's scales.
Why You'll Love It Here
At BBEVS, we've built a reputation for exceptional service over years of caring for Brisbane's feathered, scaled, and furry friends. Our fun, supportive environment lets you spread your wings and grow. If you're ready to join a team that's egg-straordinary, we want to hear from you!
Apply Now!
Send your cover letter (tell us why you'd be a feather in our cap) and resume (with three referees) to our Practice Manager kirsten.neumeister@bbevs.com.au
Check out our Facebook and website for more on our vibrant clinic!
Check out our video!
Facebook
Website
Wellington Veterinary Hospital, Central West Slopes, NSW (posted 23rd April) Cert IV Vet Nurse / Receptionist
Full-Time Vet Nurse
About us:
Based in the central west of NSW, Wellington Veterinary Hospital is a modern, rural mixed practice providing professional and high standard health care by a friendly, dedicated team. Wellington cares for a variety of animals from large animals to small animals including cats, dogs, rabbits, guinea pigs, birds and the occasional wildlife. Here you’ll gain valuable hands-on experience in all facets of animal care and even assist farmers on the surrounding properties. No two days are the same at Wellington!
The Opportunity:
We are looking for our next star Vet Nurse to join the team on a Full-Time basis. This position will be a dual role and see you help our receptionist on occasions and hands-on nursing shifts. Playing an integral role in delivering world class patient care to our amazing clients and supporting our Vets, we are seeking an efficient, organised and proficient communicator who is passionate about working with our team to build positive rapport with our clients.
Our Ideal Candidate:
- Certificate IV in Veterinary Nursing (essential!).
- At least 2 years previous experience as a Vet Nurse with customer facing and/or reception duties within the animal industry/clinic environment.
- Flexibility to join our weekend and on-call roster.
- Knowledge of Ezyvet software (ideal, but not essential).
- Someone with exceptional communication skills to build relationships with our clients.
- An empathetic, caring person that always advocates for their patients.
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice.
- The ability to manage a busy appointment schedule & assist with reception administration tasks.
What’s in it for you?
- Work with an AWESOME team and clients – we pride ourselves on our staff-client relationships.
- Competitive remuneration aligned with skills and experience.
- Paid Purrental Leave – because we love our furbabies and paid Parental Leave Scheme.
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more.
- Your mental Health & Wellbeing are a priority, and we understand that work life balance is vital. We are accredited in being recognised as a ‘Skilled Mental Health First Aid®’ workplace.
- Being a part of the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
Interested in applying?
Think this role could be a great fit for you? Click here to apply and take the next step in your career.
wellingtonveterinaryhospital.com.au
Brindabella Veterinary Referral Service, Holt, North-West Canberra, ACT (posted 23rd April) Receptionist
Receptionist Full-time / Part-time
Brindabella Veterinary Referral Service is excited to announce that we have a reception position available to join our growing team. We are looking for the right individual who shows initiative, has a positive team focused attitude and is eager to provide exceptional service to our wonderful client base.
Our specialist service is the only privately owned specialist surgical service in Canberra. We are a small team focused on providing an excellent service to pets, their owners and our referring primary care veterinarians. We offer specialist surgery and have a smaller specialist medicine service. Our case load is growing rapidly and you will find our team works in a happy and fast paced environment. You will be joining an enthusiastic and hard-working team who strive to go above and beyond. Our service operates independently from within the Capital Paws community of practices.
If successful, you will have the vital role of being the first point of contact for our clients, ensuring an easy point of communication for all pet owners and the primary-care veterinarians referring to us. Your role is supported by our team of nursing and support staff to enable the creation of a successfully scheduled day for the whole team. We highly value team work and aim to support each other to provide the best service in a positive and successful environment. Knowledge of EzyVet practice management system is valuable but not essential. We encourage continued professional development and provide opportunity for ongoing training.
The qualities that we are looking for in our new team member include your excellent communication skills, your capacity to work autonomously but know when to ask for help, your punctuality and reliability, your ability to lean into a challenge and work under pressure as well as your willingness to be a team player.
This role is preferably full time, although part time options will also be considered for the right applicant. There are no weekend nor after-hours expectations with this role. Previous experience within the veterinary or medical fields will be preferred, although is not essential. The conditions are consistent with the award and the remuneration will be dependent on experience.
Please send your cover letter and CV or just an enquiry for further information to Fiona Coghill at fionac@bvrs.com.au.
Darwin Vet Hospital, Wanguri, Northern Darwin, NT (posted 22nd April) Receptionist
We’re Hiring: Veterinary Receptionist – Join Our Pawsome Team!
Full-time / Part-time considered
Are you a people-person with a soft spot for furry friends? We’re looking for a warm, organised, and enthusiastic receptionist to join our friendly team at our small animal veterinary clinic!
At DVH, we pride ourselves on providing compassionate, high-quality care for pets while creating a supportive and welcoming environment for our clients—and our team. As the first friendly face our clients see (both two-legged and four!), you’ll play a key role in creating a positive experience from the moment they walk through the door.
And here’s the best part—based in the tropics of the NT, Darwin is one of the most beautiful tropical areas in the country, surrounded by nature and bursting with things to see and do. Known for its fishing, camping and hiking, the world-famous national parks such as Kakadu and Litchfield offer exceptional scenery and breathtaking views. Prefer something more chilled? You’ll love the water-view spots surrounding the city of Darwin and the friendly, like-minded locals who make this community so special.
What You’ll Be Doing:
- Greeting clients and their pets with a warm and welcoming attitude
- Answering phone calls and booking appointments
- Managing the day-to-day running of the front desk
- Processing payments and maintaining accurate records
- Assisting with administrative tasks to support our veterinary team
- Keeping the waiting/reception area clean, tidy and organised
- Assisting in waiting-room advertisements, displays and overall presentation
Who We’re Looking For:
- Excellent communication and customer service skills
- A positive, can-do attitude and a team player spirit
- Organised, reliable, and able to multitask under pressure
- Comfortable using computers and learning new systems
- Previous experience in admin, reception, or customer service is a big plus—but not essential
- Experience with animals or in the veterinary industry is lovely to have—but again, not essential. We’re happy to train the right person!
- A creative mind when it comes to front-of-house displays!
What We Offer:
- A warm, supportive, and down-to-earth team who’ve got your back and are happy to help whenever you need a hand
- Work-life balance—we understand life happens outside of work too, especially when living in the beautiful city of Darwin
- Training and support to help you succeed in your role
- A chance to be part of a practice where your work truly makes a difference to people and their pets
If you’re keen to join our supportive, outgoing team then please send through a cover letter and your resume to: admin@darwinvet.com.au
Also, check out our Facebook page “Darwin Veterinary Hospital”
Melbourne Animal Referral Services, Hawthorn East, Melbourne VIC (posted 8th April) Customer Service Representative
Customer Services Representative
Advertised as: Full time/Part Time
Location: Melbourne, Hawthorn East
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery, oncology and Internal Medicine services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to take their career to the next level.
Read on to join the MARS family today!
At MARS we offer ...
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital and mobile services
- Based in Melbourne within strong team environment
- Delivers exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
If this sounds like you, please send your Cover letter and resume to dkeirs@garsvets.com.au and recruitment@marsvets.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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