Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
St George Animal Hospital, Southern Sydney, NSW (posted 12th September) Client Service Representative
Client Service Representative
Location: St George Vets, Kogarah
Position: Full-Time Client Service Representative
Hours: Monday to Friday 7:30am-3:30pm
About Us:
At St George Vets, we are dedicated to providing exceptional care for pets and outstanding service to our clients. Our team is passionate about animals and committed to ensuring every visit is a positive experience. We are looking for a compassionate and organized Client Service Representative to join our team and help us continue to deliver top-notch care.
Job Description:
As a Client Service Representative, you will be the first point of contact for our clients and their beloved pets. Your role will involve managing the front desk, handling appointments, and providing exceptional customer service. You will work closely with our veterinary team to ensure smooth daily operations and create a welcoming environment for our clients.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Manage appointment scheduling and coordinate with the veterinary team.
- Answer phone calls, respond to inquiries, and provide information about services.
- Handle client check-ins and check-outs, process payments, and maintain accurate records.
- Manage electronic and paper files, ensuring confidentiality and accuracy.
- Assist with general office tasks, including filing and data entry.
- Address client concerns and provide support in a friendly and efficient manner.
- Maintain a clean and organized reception area.
Qualifications:
- Exceptional customer service skills. While prior experience in a veterinary or healthcare setting is beneficial, it is not required.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Compassionate and empathetic attitude towards pets and their owners.
- Proficiency in basic computer applications and office equipment.
- Ability to handle sensitive information with confidentiality.
- Chinese language skills (Mandarin or Cantonese) are not required but would be viewed as a valuable asset in enhancing our customer service experience.
Why Join Us?
- Prime Location: Situated in South Eastern Sydney, our practice is just a 10-minute drive from the beach and 15 minutes from the airport. Enjoy a perfect work-life balance with easy access to beautiful surroundings.
- Supportive Environment: We pride ourselves on creating a welcoming atmosphere for our staff. Whether you’re new to the field or a seasoned professional, our team is here to support your growth and provide opportunities for development.
- Valued Expertise: Your skills and experience are crucial to our daily operations. We actively involve our receptionists in shaping our patient interactions and maintaining the highest standards of customer service.
- Commitment to Excellence: We are dedicated to delivering exceptional care with compassion and professionalism, ensuring that both our clients and their pets receive the best possible service.
- Work-Life Balance: Enjoy a standard 38-hour work week with no after-hours commitments, on-call duties or weekends!
- Community Focus: In addition to serving pets, we work closely with rescue groups to offer essential care to animals in need. Your role will be key in supporting these important community efforts.
- Exciting New Opportunities: Be part of the excitement as we prepare for the grand opening of our brand new Veterinary Hospital, St George Animal Hospital, early 2025.
What We Offer:
- Professional Growth: Experience a supportive and empowering work environment that encourages both personal and professional development. Your growth contributes to the stability and excellence of our team and client interactions.
- Above Award Wage: Enjoy a competitive salary that recognizes and rewards your skills and dedication.
- Ongoing Training and Development: Benefit from continuous learning opportunities to enhance your skills and stay updated with the latest in customer service and veterinary support.
- Supportive Work Environment: Work in a friendly and collaborative atmosphere where your contributions are valued and appreciated.
- Discounts: Enjoy great discounts on veterinary services, pet food, and products for your own pets.
How to Apply:
If you’re a dedicated individual with a passion for people and animals, and a commitment to delivering outstanding customer service, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to our Practice Manager at ashleigh@stgeorgevets.com.au.
Join us at St George Vets and be a part of a team that makes a difference every day!
Please note that only successful candidates will be contacted.
Melbourne Animal Referral Services, Hawthorn East, Eastern Melbourne, VIC (posted 11th September) Remote
Melbourne Animal Referral Services (remote position)
Customer Services Representative
Advertised as: Full time
Location: Melbourne (office in Yarraville, hospital in Hawthorn East)
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery and oncology services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to take their career to the next level.
Read on to join the MARS family today!
At MARS we offer…- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital
- Based in Melbourne within strong team environment
- Delivers remote and exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
Animal Dermatology Clinic, Murdoch, Southern Perth WA (posted 10th September) Receptionist
VETERINARY RECEPTIONIST
The Animal Dermatology Clinic-Perth is seeking an energetic, competent, organised, full-time receptionist to join our team.
We are searching for an outstanding applicant with the ability and enthusiasm to help us manage the reception in our new, purpose-built, modern specialist dermatology clinic.If you are a veterinary nurse working in specialist practice looking for a change; or an experienced veterinary nurse in general practice seeking a higher financial reward then this may be the opportunity for you. This is an excellent and genuine opportunity to further your career in a friendly, well-organised, professional environment. We are looking for an individual who has the following skills and experience:
- An eye for detail, who thrives in a small team
- A flair for client engagement
- A high level of communication skills both face-to-face and telephone
- The ability to learn fast and react positively
- A natural grasp of computer systems and new technology, and a capacity to adapt
- A “can-do” attitude.
This position is full-time with hours between Monday-Friday.
We are remunerating well above the award rate for the right applicant.
If you are interested in learning more about this role, please send a letter of application, curriculum vitae, statement of professional goals for this position, a list of the software systems with which you have worked (e.g Office, Xero, MYOB, Google suite, etc.) and letters from two or more referees to Ms Karla Ramsden at kramsden@adcmg.com.
Sandown Veterinary Clinic, South East Melbourne VIC (posted 9th September) Receptionist
SEEKING: Full-time Receptionist
We are super proud of our team - they are a skilled, motivated, inclusive, funny and a caring bunch of professionals. We are hoping to find a receptionist with proven reception skills, genuine passion for animal care, excellent people skills and a strong work ethic to welcome into the team.
What we are looking for:
- Great people skills
- Highly organised and can work under pressure.
- A person with a proven work ethic - responsible, reliable and with integrity
- Excellent customer care skills
- Someone proactive with a willingness to learn
- A team player but also able to work independently with confidence
- Someone with a sense of humour!
- Minimum of 3 years experience in a Veterinary Clinic.
- Familiarity with EzyVet would be an advantage but not necessary.
What we can offer:
- Great coworkers and plenty of puppers to cuddle
- A 4 day work week plus 2 Saturday mornings in a 4 week cycle
- Great remuneration based on experience
- The clinic is closed by 6pm weekdays
Please send your resume and cover letter to Sharnie Novak-Jones info@sandownvet.com.au
See our website: https://sandownvet.com.au/
Wynnum Manly Veterinary Hospital, Eastern Brisbane, QLD (posted 9th September) Experienced Receptionist
Wynnum Manly Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our team. Wynnum Manly Veterinary Hospital is a small animal hospital located in the beautiful Bayside, 20 minutes from Brisbane City.
We are seeking an enthusiastic, reliable and confident receptionist who is able to provide excellent customer service to our loyal and constantly growing client base.
Our team includes 5 vets supported by a team of experienced nurses. We are looking for a team member with experience in the veterinary industry and the ability to multi-task. We are looking for a team member able to provide phone support to clients (scheduling appointments, answering general health enquiries and triaging emergency issues) and be the welcoming face of the practice at the reception desk. Previous reception experience and knowledge of RxWorks are highly desirable.
The position will cover a variety of shifts from morning to early evening with the possibility of occasional Saturday morning work.
Wages are negotiable depending on experience and above award.
Please send a resume and cover letter to Dr Nicky Thomas, Dr Charli Brace and Dr Steven Conwell at partners@wmvh.com.au or call 07 3396 6488 for further information.
Vet HQ Double Bay, Eastern Suburbs Sydney, NSW (posted 6th September) Customer Service representative
Full time - Customer Service representative
Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is going to be joining our nursing team, so this unique opportunity has become available.
Vet HQ Double Bay is a privately owned practice, we also have a practice at Darlinghurst.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional, who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per week and may include an occasional Saturday.
We provide a positive work culture and live by our values which are:
- Together we are more successful
- Learn, grow, evolve
- We communicate directly, honestly and empathetically
- We do the best we can
- We take ownership and we are the solution
- We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the
- ability to be productive during quiet times
- Solutions focused
- A positive “can do” attitude”
- Have experience in a receptionist or client focused role
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure.
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness
To apply:
If this sounds like the perfect role for you then please email kate@vethq.com.au
The Lake Veterinary Hospital Belmont, Newcastle/Lake Macquarie NSW (posted 30 August) Part-time Vet Nurse/Receptionist
Part-time Vet Nurse/Receptionist
Join our dynamic team at our top-tier veterinary hospital, nestled within a purpose-built, cutting-edge clinic. Are you eager to collaborate with seasoned professionals and immerse yourself in a stimulating work environment?
As a family-owned establishment, we boast a loyal clientele committed to the well-being of their beloved pets. Our clinic is outfitted with state-of-the-art technology, including advanced ultrasound, digital body and dental x-ray imaging, and comprehensive in-house diagnostics, ensuring optimal care for our patients.
We take pride in fostering a culture of camaraderie among our dedicated team of veterinarians and nurses. Together, we deliver unparalleled care, supported by a blend of experience, expertise, and a sprinkle of good humour, creating a warm and encouraging workplace.
Are you the missing piece to our puzzle? We are seeking a veterinary nurse/receptionist who embodies reliability, positivity, and keen perceptiveness, thriving within a collaborative team setting. While prior experience in veterinary nursing is preferred, a confident demeanour in handling a diverse range of situations, coupled with exceptional communication and customer service skills, is essential. We encourage continuing education for our team to keep evolving and enjoy catching up as a team socially.
This part-time position offers weekday shifts with nursing or receptionist duties with some Saturday mornings. Additionally, there are ample opportunities to take on extra shifts to cover staff holidays, ensuring flexibility and growth within our team. If you are passionate about animal care and client satisfaction, we invite you to join us in our mission to provide outstanding veterinary services.
Interested in this position? Please email your resume and cover letter to practicemanager@lakevet.com.au
Pittwater Animal Hospital, Warriewood, Sydney's Northern Beaches NSW (posted 30 August) Receptionist/Client Care Consultant
Experienced Part-time Receptionist/Client Care Consultant wanted
Do you love animals as much as you love a good chat? Are you the person that stops and greets dogs on the street? If so, then this role might be the one for you!
Pittwater Animal Hospital is seeking a professional and experienced receptionist with great customer service skills and a warm, welcoming demeanour.
Pittwater Animal Hospital is privately owned and has been supporting the Northern Beaches Community for over 60 years, with an exceptionally committed clientele. Currently we are an expanding team of 8 vets and around 20 support staff (nurses, reception, animal attendant and office staff) all of whom are committed to providing excellent service to our customers and the highest level of care to our patients. Our clients value our opinions because we are their family practitioners who have built up trust over many years which makes our job extremely rewarding.
Key responsibilities
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective.
- Customer service troubleshooting, including support for consulting and surgical bookings, triaging patients and keeping clients updated with wait times.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses.
- Greeting and managing clients and patients.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls.
- Scheduling appointments and communicating booking requirements.
- Processing client payments and balancing the till.
- Maintaining a clean and presentable front of house.
- Helping re unite animals with the animals.
- Assist in the rehoming of our adoption cats.
Requirements:
- Previous experience as a receptionist, preferably in a veterinary clinic or healthcare setting.
- Exceptional customer service and communication skills, both verbal and written.
- Strong organisational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- A passion for animals and a commitment to providing outstanding care to our clients and their pet.
Benefits:
- Competitive salary based on experience.
- Opportunities for professional development and continuing education.
- Access to a collaborative and supportive team environment.
- Employee discounts on veterinary services.
- Mental health awareness, availability for counselling.
- Lots of team building activities throughout the year.
Hours on offer are around 30 hours per week and 1 in 8 weekends. We are closed all Public Holidays.
If you think you may be perfect for this role and can contribute to offering our clients and patients the best possible experience, then please send your resume to the Practice Manager Sarah Yelavic at syelavic@pittvets.au
Visit our website to see our opening hours: www.pittwateranimalhospital.com.au
Eli Waters Animal Clinic, Hervey Bay QLD (posted 29th August) Veterinary Nurse/Receptionist
Veterinary Nurse/Receptionist: Permanent full or part-time
We are a new family-owned, small animal Clinic in Hervey Bay (Eli Waters), QLD. We are growing our team and are looking to engage Veterinary Nurses/Receptionists to join the team.
As Hervey Bay's newest Veterinary Clinic, we pride ourselves in providing quality animal care for all animals.
We are expanding our clinic adding two more consult rooms, cat ward/boarding, another treatment room and a media room. With this expansion of our clinic, we are looking to attract new talent.
The Vet Nurse/Receptionist will support our Vets in all facets of a small animal veterinary practice and assist with reception and administrative tasks as required.
Our new clinic is purpose built and will come with all the new toys and gadgets that includes;
- Consultation
- Vaccination
- Surgery
- Dental care
- Medical care
- In house blood testing
- Xray and ultrasound
Requirements:
- A minimum of 1+ years’ vet nursing experience with appropriate Certificate IV qualification or recognised equivalent.
- Have good understanding of vet services, products, and industry standards.
- An ability to work efficiently, both independently and as part of the team.
- Rx Works or Ezyvet practice management experience is advantageous.
- Exceptional communication and customer service skills.
We offer you:
- Generous salary (above awards rates).
- Appropriate time for breaks and a great team culture
- Commitment to your career development through access to continued education, training, and ongoing learning.
- Interesting and diverse case load.
- Fun work environment and a supportive team.
Remuneration
- $27 – $34 per hour depending on years of experience.
Location: Eli Waters Animal Clinic
Address: 6 Guest Court, Eli Waters, QLD, 4655
Contact: 07 4334 0037
Contact person: Promise Rampa (Practice Manager)
For further information or to apply, email your resume and cover letter to eliwatersac@outlook.com
See our website: https://eliwatersanimalclinic.com.au/
Sydney Animal Hospital, Newtown, Erskineville, Inner City Sydney (posted 28th August) Mixed Shifts Surgical VN & Reception
VETERINARY NURSE WANTED SYDNEY ANIMAL HOSPITALS- NEWTOWN
We are a friendly, fun and diverse team of professional animal lovers, and we are looking for a veterinary nurse to join our team.
We are a small, but well equipped and busy small animal practice that provides the community with high standard of veterinary and client care. We have access to orthopaedic and soft surgeons, a CT scanner as well as the usual in-house equipment.
About us:
- The Hospital is located in the vibrant village of Erskineville, close to public transport & Sydney CBD. We have a variety of medical, surgical and emergencies cases.
- The hospital has up to date technology and well-trained staff.
- We expect a high standard of care for all our patients and their owners.
- The Hospital is open from 7:00am - 11:00pm Monday- Thursday, Friday 7:00am - 9:00pm, Saturday & Sunday 7:00am- 6:00pm.
- No after hours.
About the position:
- Variety of mixed surgical, medical & reception shifts
- Shared public holidays – works out around 2 per year 9am-6pm.
- We are primarily a canine and feline hospital; we see some exotics.
- A roster is posted one month in advance.
Desired Skills:
- Must be able to work within a team and unassisted.
- Exceptional animal handing skills in line with fear free guidelines.
- Sound knowledge with Digital Xray.
- Experience with emergency cases.
- Nurse consultations - Laser therapy & nutrition consultations.
- Experienced with drawing blood & running in-house IDEXX diagnostics.
- Experience with catheter placement.
- Experience with anaesthesia & surgical cases.
- Experienced with managing the surgery flow and patients - pre, during and post-surgery.
- Experience with Dentistry.
- Orthopaedic procedures (training will be provided as needed).
A successful applicant will have:
- Certificate 4 in Veterinary Nursing or equivalent.
- 1-2 years minimum experience working as a veterinary nurse.
- Client communication experience is essential.
- Knowledge of RxWorks and Smartflow is desirable.
What we can offer you:
- Above award salary.
- Employee Assistance Program.
- Regular lunch deliveries.
- Generous staff discounts.
Please send any applications to Giorgia@sydneyanimalhospitals.com.au
Western Australia Vet Emergency and Specialty (WAVES), Success, Southern Perth, WA (posted 27th August) Administration
Part time Administrative Role in referral medicine service
Western Australian Veterinary Emergency and Specialty (WAVES) are an emergency, critical care and specialty veterinary hospital that opened in Success, WA in May 2013. We are seeking applications for a part-time position in the medicine service doing reception/ administrative tasks.
WAVES is committed to finding the right team to staff our hospital over the long term. The applicant must have a Cert 4 in veterinary nursing and have previous experience with reception or administrative roles within a veterinary hospital.
The position is part-time, approximately 30h per week. The hours of work can be between 8am and 6pm on Monday to Friday with no evening, weekend work or on-call work.
Each day you will be working with a team of highly skilled medicine specialists, medicine nurses, and also a team of other veterinary specialists, nurses and other administrative staff throughout the hospital, to facilitate patient care and the smooth and efficient running of the service.
The job description includes the following roles:
- Checking and managing/ responding to medicine emails
- Answer client phone calls
- Adding roster of staff and appointments onto computer system
- Triaging new referrals
- Booking new and revisit appointments
- Confirming appointments
- Processing insurance claims
- Making up medication requests
If you are interesting in this role or have questions about the position, please email me at: elle@wavets.com.au to find out about our recruitment process and how to apply.
We are looking forward to hearing from you.
Advanced Vetcare Kew, Inner East Melbourne, Vic (posted 22nd August) Receptionist
Veterinary Receptionist Required - Part-Time / Full-Time | Kew
Advanced Vetcare is expanding, and we’re thrilled to announce the opening of our state-of-the-art emergency department at our new Kew facility! As we grow, we’re on the lookout for passionate and dedicated veterinary receptionists to join our dynamic team.
About Us:
Our Kew hospital is a cutting-edge veterinary facility, set in beautiful surroundings near the Yarra River. Overlooking natural landscapes and conveniently located by popular bike paths, our hospital offers a peaceful and inspiring environment for both staff and clients. Equipped with the latest technology, we provide specialized services in small animal surgery, internal medicine, oncology, and emergency and critical care.
About the Role:
The receptionist role is crucial in providing a positive first impression to our clients. We’re seeking veterinary receptionists for both part-time and full-time roles. Whether you’re an experienced vet nurse, a veterinary receptionist, or have a background in medical reception, we offer flexible rostering that respects your work-life balance.
The ideal candidate will be friendly, welcoming, and professional, with outstanding communication skills. You’ll be the first point of contact for our clients, making your role essential in setting the tone for their experience with us. You’ll need to handle the challenges of a dynamic and fast-paced environment with ease, working closely within a supportive team.
Key Responsibilities:
- Provide exceptional customer service to clients and referring vets
- Manage client communications via phone, email, and in-person inquiries
- Coordinate appointments and manage daily schedules
- Maintain a professional and welcoming front-of-house presence
What We Offer:
- Flexible Scheduling: We understand the importance of work-life balance.
- Professional Growth: Opportunities for ongoing training and career advancement.
- State-of-the-Art Facilities: Work in our new Kew hospital or our established Kensington location.
- Supportive Environment: Be part of a collaborative, inclusive team dedicated to veterinary excellence.
- Employee Wellbeing: We prioritize your wellbeing, offering resources and support to help you thrive.
How to Apply:
If you’re passionate about delivering top-tier customer service and want to be part of our exciting journey, we’d love to hear from you! Please send your letter of introduction, resume, and contact details for two current referees to: careers@advancedvetcare.com.au
Join us at Advanced Vetcare and be part of the team working together to provide exceptional care to the pets of Melbourne.
Kanwal Veterinary Hospital, Central Coast NSW (posted 22nd August) Veterinary Receptionist
Experienced Full Time Veterinary Receptionist
Full time Receptionist position for busy small animal Veterinary Hospital Central Coast
Kanwal Veterinary Hospital is a purpose built, rapidly growing small animal practice located on the beautiful Central Coast. Our hospital prides itself on delivering veterinary excellence to the highest of clinical standards.
A wonderful opportunity has arisen for an experienced and enthusiastic Veterinary Receptionist to work alongside a friendly and supportive team where no two days are the same.
If you would like to join a well-established and thriving vet hospital please read and apply.
The primary responsibilities of this position include:
- Being the face of our practice, greeting clients and their pets as our first point of contact
- Answering and directing a high volume of calls
- Scheduling appointments
- Delivering immaculate communication and customer service to our clients
- General administration and support duties including processing payments and cash handling
- Providing accurate information and clear communication to veterinary staff
The ideal applicant will possess the following skills and expertise:
- Prior Experience in a reception or customer service role is a must
- Excellent interpersonal communication skills with a contagious positive attitude
- Resilience and capacity to multi-task in a fast-paced environment
- Outstanding personal presentation
- Exceptional organisation skills and professional presentation
- A team player who demonstrates support to colleagues with a good sense of humour
- A natural leader that learns quickly
Please note: Prior experience as a receptionist in any field is a must.
The position is full-time, and remuneration is dependent on experience and qualifications.
If you are a motivated, dedicated, and passionate team player that possesses these qualities, please email your application, cover letter, and resume to tiana@kanwalvet.com.au
See our website: https://www.kanwalvet.com.au/
Animal Welfare League Queensland, North Gold Coast, QLD (posted 20th August) Receptionist
Veterinary Receptionist
Job No: AWLQ202
Location: Coombabah
Join us and make a difference!
At AWLQ, we're committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
Join us for a rewarding career at the Animal Welfare League Queensland (AWLQ)! We are currently looking for a Part-Time Veterinary Receptionist to join our fast paced and state-of-the-art Gold Coast Community Vet Clinic.
You'll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we'd love to talk to you.
Key Responsibilities
- Customer Service: deliver exceptional customer service, facilitate appointment setting and answer general inquiries
- Patient Admission and Discharge: facilitate this process with care and compassion.
- Process Payments, invoices and end of day reconciliation
- Store Management: opening and closing of the clinic, merchandising and cleanliness
- Customer Support and conflict resolution in a professional and dignified fashion
Key Skills and Experience
- Current driver's license.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years' experience in administrative and reception roles.
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
- Strong attention to detail.
The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
Townsville Veterinary Clinic, AItkenvale QLD (posted 14th August) Vet Nurse/Receptionist
VETERINARY NURSE/ RECEPTIONIST REQUIRED in sunny North Queensland.
Want the best of both worlds ? Engaging work in mixed practice in a tropical location !
Townsville Veterinary Clinic is a mixed large and small animal practice serving North Queensland for over 40 years. Our team of seven veterinarians includes a specialist equine surgeon and experienced mixed and small animal veterinarians. The TVC nursing team rotates through both the equine and small animal hospital as well as reception.
As TVC also provides equine clinical teaching to final year veterinary students from James Cook University School of Veterinary Science, nurses in the equine clinic may help to supervise students during hospital treatments.
So every day is different and no two weeks are the same, but that doesn’t mean that you won’t get your chance to advance your skills in any area of interest.
The skills/abilities that we are looking for include:
- You will preferably have some experience in veterinary nursing – currently studying or completion of a Cert IV in Vet Nursing would be a distinct advantage.
- You take pride in your work and in providing the highest level of care to our clients and patients.
- Attitude is everything - we are looking for someone with a calm, friendly and professional attitude.
- An ability to work as a member of our team and take direction, yet be able to take charge of individual projects and responsibilities as required.
- Experience with handling horses would be an added benefit.
The position is a full-time position with some on-call and weekend work in rotation with other nurses.
If you are interested in joining the team and expanding your skillset, please submit your resume to the attention of Dr. Louisa Hick at vet@townsvillevetclinic.com.au
See our website: http://www.townsvillevetclinic.com.au/
Greencross Vet Hospital Werribee, South-West Melbourne VIC (posted 14th August) Client Services Team Leader
Greencross Vet Hospital (GVH) is a leading multidisciplinary teaching hospital in Werribee, Melbourne. Our state-of-the-art modern facility is dedicated to providing high-level patient care and exceptional client service. We partner with the University of Melbourne to support teaching for DVM4 student rotations, fostering a culture of effective student learning.
Please click here to see photos! 
As the Client Services Team Leader at GVH, you will be critical in ensuring our clients receive outstanding service. You will lead and inspire our client services team, driving improvements in service delivery and fostering a positive and engaging team culture!
The role and responsibilities:
- Full-time position
- Lead, mentor, and support the client services team to ensure exceptional service delivery
- Drive improvements in client service processes and performance
- Foster a positive and engaging team culture, promoting collaboration and professional development
- Manage client inquiries and concerns with professionalism and empathy
- Coordinate with other hospital departments to ensure seamless client experiences
- Monitor and report on client service metrics and implement strategies for continuous improvement
The right candidate will bring:
- Proven experience in a client service leadership role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- A passion for delivering outstanding client service
- Ability to drive improvements and foster a positive team culture
What we can offer:
- A leadership role in a leading veterinary hospital focusing on client service excellence
- Opportunities for professional development and career advancement
- A supportive and collaborative team environment
- The chance to make a meaningful impact on client satisfaction and team engagement
Join our team! Apply Here!
Crows Nest Animal Hospital, Northern Sydney NSW (posted 12th August) Client Relations Officer/Receptionist
Crows Nest Animal Hospital is looking for an incredible Customer Relations Officer/Receptionist to join our team
We have an exciting opportunity for a full time, Customer Relations Officer/Receptionist to join our wonderful team. This is a well-supported role and would suit a confident person who is a fantastic communicator and is driven provide the best service to our clients and their pets.
While experience in a veterinary clinic is ideal, it is not essential as our focus is excellence in customer service.
The role is a full-time position however a part time role would be considered for the right candidate.
Our Clinic:
Crows Nest Animal Hospital (formerly Riverview Animal Hospital) moved into our brand new, well equipped, purpose-built hospital in June of 2020. We are a well-established small animal hospital located in the vibrant village of Crows Nest. We pride ourselves on providing high quality and professional care to our wonderful clients and their pets.
Our amazing team consists of 7 vets and 15 nurses/receptionists. We have a great clinic culture and offer opportunities for learning and development.
Our ‘boss’ is a very demanding ginger cat Rudy, who thinks the entire team’s main role is to supply chicken treats and pats whenever he commands it. He may be just a little spoilt!
Your key responsibilities will include but are not limited to:
- Providing excellent customer service on phones, emails and in person.
- Triaging phone calls
- Managing bookings for consultations, boarding and surgery as per protocol
- Administration duties
- Client and patient data management
- Financial transactions
- Processing Insurance claims
- Processing Pathology results
- Maintaining a clean, tidy and organised front of house.
- Assist in IT management and problem solving
- Assist in stock management and deliveries
- Assisting in marketing and social media management
The ideal candidate will possess the following attributes:
- Love for pets and their people
- 2+ years of veterinary customer service experience
- Be friendly and outgoing with excellent communication skills
- Have a professional and caring work ethic
- Personable phone manner
- Work well within a busy team
- A positive ‘can do’ attitude
If you’re looking to take the next step in your career, we would love to hear from you.
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please contact Bec via her email, bec.cosgriff@crowsnestvet.com.au or call the clinic on 9428 3375. We would love to show you our clinic and have you come and meet the team (and Rudy!).
https://crowsnestvet.com.au/
https://www.facebook.com/crowsnestanimalhospital/
https://www.instagram.com/crowsnest_animalhospital/?hl=en
Brunker Road Veterinary Centre, Newcastle NSW (posted 9th August) Vet Nurse/Receptionist
Casual Veterinary Nurse/Receptionist – Brunker Road Veterinary Centre
About us:
Brunker Road Veterinary Centre is an advanced, modern, small animal hospital, committed to excellence in the veterinary industry. We offer a comprehensive small animal service for the Newcastle and Hunter region, including referral services. Our team is a hardworking, dedicated group, who also enjoy many educational and social activities outside of the hospital. Visit brunkerroadvets.com.au to view more about our hospital.
About the role:
Brunker Road Veterinary Centre is seeking a motivated, flexible, individual to join our nursing and reception team in a casual capacity. Applicants must have good availability to be able to cover staff leave periods and holidays periods. To be considered for the position the candidate should hold a certificate 4 in Veterinary Nursing.
Key Duties include:
- Reception and administrative duties
- Providing client care
- Assisting veterinarians in consultation and procedures
- Patient preparation and anaesthetic monitoring
- Monitoring and treatment of hospital patients
- Daily clinic upkeep and hospital equipment maintenance, including instrument cleaning and laundry duties
- Use of hospital equipment and patient monitoring equipment
Key Skills include:
- Flexible availability during the week and Saturdays
- A keenness to further develop skills
- Strong ability to take and follow directions and take initiative in tasks
- Ability to work in a fast-paced, multifaceted environment
- Ability to work autonomously and also as part of a team, maintaining a positive attitude
- Excellence in customer service
- Good written and verbal communication skills
- Adept with technology and good computer skills
- Ability to keep to a schedule with good time management
- Adhere to WHS procedures, company policies and standards
What we offer:
- Inclusive and supportive team
- Advanced diagnostic equipment
- Team discounts, lunches and social events
- Regular morning tea snacks and fruit
- Employee assistance program
- Continuing education opportunities
Application
Please forward a cover letter and resume to Elise Oughton (Practice Manager Teams), info@brunkerroadvets.com.au.
Only short listed applicants will be contacted.
Bli Bli Veterinary Surgery, Sunshine Coast QLD (posted 5th August) Reception Nurse
Bli Bli Vet is looking for a friendly and enthusiastic reception nurse to join our dedicated team! We offer a great work culture and flexible roster with a strong focus on promoting a healthy work-life balance. Our team is dedicated to providing exceptional patient care and maintaining high clinical standards, whilst promoting excellence in customer service and client relations.
Our ideal candidate will possess the following attributes:
- Positive, hardworking attitude
- High customer service focus
- Excellent phone communication skills
- Structured and organised, able to effectively manage booking schedule
- Able to work independently and within a team
- Previous reception experience
- Nursing experience preferred, but not essential
- Passion for animal welfare
What we are offering:
- Supportive, dedicated and passionate team
- Healthy work/life balance
- Access to our Veterinary Training Centre and Workshops
- Paid Parental Leave and Return to work bonus
- Access to a variety of Health and Wellbeing benefits
- Employee referral bonus
- VetPartners staff discounts
There is the potential for nursing shifts for the right candidate if desired.
Apply Now
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please Apply now!
Greater Whitsunday Vet Services, Proserpine QLD (posted 30th July) Receptionist
Receptionist
Do you want to be the new face of the business?
Do you want to make a difference and change the new “Normal”?
Do you want to bring back customer service and enhance it to a new level?
Do you want to feel connected and important every day and truly believe that you make a difference?
Look no further......
Greater Whitsunday Vet Services (GWVS) is looking for an amazing team member to add to our team. We have been caring for clients and patients for over 3 years since our newly established clinic opened at the start of 2021 and if we weren’t busy enough, we are currently building a new practice in Proserpine. So, safe to say we like being new and want our applicants to feel part of building our organization from the ground up. We are hoping the clinic will be full steam ahead in November.
Expectations:
- We need someone confident and outgoing who is willing to sit beside customers on our couches and build rapport with clients and their pets, throughout the day.
- We need someone who can build a connection with our clients from the get-go via phone call and have exceptional phone skills
- Attention to details and loves order and efficiency
- Great presentation and the right attitude are vital.
- Work un-supervised, can manage priorities, has basic computer skills down pat
- Good sense of humour, an ability to work at a swift pace whilst not sacrificing attention to detail and never making our clients feel rushed.
- Adaptable to growth and change
What you get
Support:
- As a team we set goals that are measured by an online portal to clearly state how we are going with the current services we provide.
- We want to be able to help guide and grow you to succeed in all aspects by using our experienced team, holding workshops or training days, and ensure that you maintain a work life balance year in year out.
Growth
- We like to invest in our team growing better every day, so we offer a broad range of different training materials to help enhance the team's abilities and become better in both work and home life.
- Goals are measured on a weekly basis via your performance to help motivate and influence success in all aspects ensuring you feel accomplished, and your needs are being met.
Team
- Our clinic culture is everything to us, our current team contribute so much to this, so it is important for us to pick the right candidate.
- Honest communication is extremely important to us, we have each other’s back and will support you through your career. Innovation and reinvention is, welcomed here at GWVS. We want people to be brave and share their ideas.
Please click here to see photos!
Pay
- One of our biggest ambitions is to ensure our staff are looked after and get rewarded for the work that they do, and effort put in.
- Pay rates are dependent on your current experience and along the way we will reward you for goals you achieve through continued learning and measured goals for your role.
Over to you now. To apply for this position, we have listed below a few questions we require you to answer. To do so, phone 07 4786 1010, follow the prompts and leave a message after the beep answering the questions.
You have about 3 minutes to showcase yourself so take as little or long as you like.
Question 1: Provide an example of when you were a superstar in the call of duty in your previous jobs?
Question 2: How would your best friend describe you?
Question 3: What do you believe you can bring to the clinic?
Thank you for your time, we will call you directly should you be successful, please leave your name and contact number at the end so we can contact you. Successful applicants will be phoned within 2 weeks period.
Good luck.
Bayside Animal Hospital, Rhodes/Waterloo, Inner Sydney, NSW (posted 30th July) Administrative Assistant
Part-time/Full-time Veterinary Administrative Assistant
- Flexible hours and generous leave policy
- Discount veterinary care for your pets
- Two locations - Rhodes and Waterloo
Bayside Animal Hospital first opened its doors in 2018 with just one vet and two nurses. Today, we have two ISFM-accredited hospitals in Sydney; one at Wolli Creek and one at Rhodes with a third hospital in the works to open by the end of the year!
Due to our rapid expansion, we are looking for a veterinary administrative assistant to assist our ever-growing team. We need someone that is enthusiastic about pet care and help make sure owners are given the best advice possible from the moment they walk in.
This role is suitable for someone with knowledge of the industry including those studying veterinary medicine, animal studies, vet nursing or someone returning to the field. Our client base is largely Chinese so patience and understanding are a must as we tend to cater to those with language barriers. Training will take place at our Rhodes hospital and depending on your preference, you can move to the new hospital or remain at Rhodes.
In this role you will be involved in:
- Meeting and greeting the clients
- Processing payments and insurance requests both manually and via GapOnly
- Handle a multi-line phone switch for our hospitals
- Book appointments and triage patients both over the phone and in person
- Assist in managing the email inboxes
- Assist the vets and nurses on a day-to-day basis
You will not be alone in your role! You will be assisted and trained by our experienced Vet Nurse and Administrative Supervisor as well as the Hospital Manager. In this role you will:
- Receive hands on training with our Administrative Supervisor and training along-side the nurses
- Above award wage
- Snacks (stocked at all locations) with bonus cake and treats on birthdays
- Free onsite parking and close to public transportation
- End of year party hosted by management
To be successful for this role, you will need:
- Experience with EzyVet or similar online booking systems
- Intermediate computer literacy skills
- Knowledge of pet products and care or willingness to learn
- Ability to multi-task in a sometimes high-stress environment
Please email your cover letter and resume to: info@baysidevets.com.au and attention it to Renate. If you have any questions regarding the role, please call us on (02) 7901 0837.
Unfortunately candidates not suitable will not be contacted.
Green Point Veterinary Hospital, Central Coast, NSW (posted 26th July) Nurse / Receptionist
Experienced Vet Nurse (Cert IV) / Vet Receptionist
Green Point Vet Hospital, located in the Gosford area on the Central Coast is looking for a vet nurse and / or veterinary receptionist. We are a small animal vet hospital.
The practice was purchased a few months ago and is privately owned. The new owner’s aims for the practice are to establish a practice which offers:
- A respectful environment – both for staff and clients
- Best practice medicine
- A team environment where staff are happy to come to work
We are looking for a team member who willingly contributes to the team and appreciates that if everyone contributes then life is easier for the entire team. The nursing team is made up of dedicated experienced nurses and an enthusiastic trainee nurse. The practice operates on a vet roster which varies between one and three each day.
The practice is well equipped with three consult rooms, two surgery rooms, x-ray, ultrasound, endoscope, etc.
To encourage a work life balance, the practice hours are:
- Monday - Friday 8.30 am – 6.30 pm
- Saturday - 8.30 am – 12.30 pm
- Sunday - Closed
- Public Holidays - Closed
Staff are paid above the award. There is ample parking on site.
About The Area
The Central Coast of NSW is a rapidly growing area. Green Point is located at the southern end of the Central Coast (Gosford area) and provides an enviable lifestyle being surrounded by nature with beaches, waterways and National Parks. It offers a lifestyle which is more relaxed and affordable than Sydney but Sydney is within an easy commute (approx. 35 minutes by car or there are regular train services) and Newcastle is just over an hour away.
If you have any questions or would like to apply please contact Sarah on: sarahliddane@hotmail.com or call/text 0417 244 806.
All discussions and applications will be completely confidential.
SuperVets Hendra, Inner Northern Brisbane QLD (posted 26th July) Vet Nurse/Receptionist
Full-time Veterinary Nurse/Receptionist | SuperVets Hendra
SuperVets Hendra is close to re-opening, and we are seeking an experienced veterinary nurse/receptionist to join our team! We are seeking someone who shares our passion and excitement for our industry, and is committed to above and beyond levels of customer service.
Your key responsibilities will include, but are not limited to:
- Provide effective support to veterinarians in all aspects of veterinary nursing, including anaesthetic monitoring, animal handling, IV catheter placement and blood collection
- Maintain an excellent level of patient care and customer service at all times, treating every patient as if they were your own
- Maintain a consistently high level of organisation and cleanliness in the hospital and kennel areas at all times
Our ideal candidate will possess the following attributes:
- Certificate IV in Veterinary Nursing with min 1-2 years’ veterinary nursing experience
- A team player attitude with the ability to show initiative but also take direction
- Ability to work well and multitask under pressure
- Ability to self-manage and problem solve
- Punctual with excellent communication and organisational skills
- A keen desire to deliver excellent standards of patient care and customer service at all times
- A genuine love for animals and their people!
Don’t miss out on this exciting opportunity to join an incredible team, with brand-new facilities!
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please Apply Now.
MyOwnVet, Salisbury/Moorooka, South Brisbane, QLD (posted 25th July) Reception/Admin
FULL-TIME/PART-TIME
Admin/Receptionist with Vet Nursing Skills preferred.
SALISBURY/MOOROOKA, SOUTH BRISBANE - SMALL ANIMAL
WE WOULD LOVE TO WORK WITH YOU...
The MyOwnVet Veterinary Hospital team is continuing to grow, and we are now looking for a full-time or part-time Admin/receptionist (preferably with Vet Nursing skills) to join our ever-growing team.
MyOwnVet is one of the last remaining privately-owned Veterinary Hospitals in South Brisbane (Only 8km south of Brisbane CBD), which means that we can stop, breath and close the doors for Rep/Staff training lunches... Having been founded on providing first class veterinary care with continued outstanding client service throughout the years, we love what we do here. Helping each other out during those busy times, you would be greatly supported and warmly welcomed. Major exciting news for us is that we have recently moved to our new, bigger and purpose-built building. If you’re also interested in Vet nursing work, you will have the opportunity to use and be a part of helping our Vets with the newest state of the art equipment; latest in-house IDEXX laboratory, our new ultrasound, endoscopy, dental and digital x-rays, IM3 dental machines and orthopaedic surgeries.
Being a very close-knit work family of 6 experienced vets and 8 dedicated nurses and support staff, who all like to have fun helping each other out during those busy times, you would be supported and warmly welcomed.
MyOwnVet continues to go above and beyond for our clients and patients, this philosophy has been maintained and we continued to improve our high standards of helping pet parents and their wonderful pets daily. Whilst working with My Own Vet you will always have an amazing, experience, and have access to a talented group of Vets and nurses working with you supporting you always working smarter not harder daily. You will find that Salisbury/Moorooka are located just minutes from Brisbane CBD and is a fantastic community orientated suburbs that have that small-town caring feel to it.
So, if this sounds like you, we would love to hear from you so please send your resume and cover letter through to our Veterinary Director, Dr Ahmed Kadhem on: ahmed@myownvet.com.au
For more information, please check out our Facebook page
Geelong Animal Referral Services, Newtown, Inner Western Geelong VIC (posted 25th July) Customer Services Rep
Geelong Animal Referral Services
Customer Services Representative –Casual
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is brand new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, large central treatment area with adjacent nursing station and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
The Customer Service Representative role is pivotal to the smooth and professional operation of Geelong Animal Referral Services (GARS). This role is the first point of contact for everyone entering the hospital, including patients. The role requires the ability to deliver an exceptional customer service experience whilst demonstrating compassion, sensitivity and understanding to our referring veterinarians, clients, patients, and colleagues.
- Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
- Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
- Provide accurate and regular updates to clients and referring veterinarians on patient progress
- Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient’s consultation
- Schedule and manage appointments for multiple veterinary specialists from all departments
- Provide administrative support to all hospital staff including veterinarians and hospital management
- Perform end of day reconciliation
- Process pet insurance claims
- Process payments across various payment platforms (including cash, card, VetPay, Afterpay etc)
- Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms
- Work closely with and provide professional support to other customer service staff
- Provide compassionate support to clients and make arrangements for the aftercare of deceased pets (i.e. arranging cremation services and keepsakes requested by clients)
About you:
Qualifications
Essential
- Experience working in a medical or veterinary practice
- Excellent computer literacy
- Customer service experience in a fast-paced organisation
- Exceptional time management and organizational skills
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
Desirable
- Knowledge of EzyVet is desirable but not essential
Demonstrated Behaviours and Personal Attributes:
- Passion for delivering the highest standard of customer care
- Ability to thrive in a team environment
- Availability on weekends and evenings
- Self-driven with an ability to work autonomously
- Excellent communication skills
- Strong work ethic
- Commitment to the culture and values of the business
- Honest, reliable, and loyal character
What we can offer you:
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- Work from a truly beautiful facility
- An employer that aims to facilitate work life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
For further information or to apply for this position, please email your cover letter and resume to danakeirs@gmail.com.
Healthy Pet Behaviour Services, Arana Hills, QLD (posted 25th July) Receptionist
- Veterinary Receptionist - Part Time Position
- Supportive and Dynamic Team
- Varied Role
- Vet Behaviour Referral Practice
Are you the candidate we’re looking for? We’re sad to see our current receptionist go, but we are looking for a new member to fill this valuable role at our Veterinary Behaviour Practice. We’re a tight-knit team of dynamic professionals and we're looking for a colleague who excels in organisation, communication and customer service. If you have the experience, commitment, and enthusiasm to be part of an innovative and exciting team, we want to hear from you!
About Healthy Pet Veterinary Services
At Healthy Pet Veterinary Services, our mission is to improve the lives of animals and the people that care for them. We provide Referral Behavioural Care and Continuing Education in Animal Behaviour and Mental Health. Our team enjoys an advanced level of expertise in the field of veterinary behaviour science and animal training.
We recognise the importance of clients enjoying healthy and happy relationships with their pets, and are all about improving animals’ wellbeing, and their bonds with their human families. Our clinical methods are based in the latest science and research, and focus on diagnosing the underlying emotional, mental health or physical issues that lead pets to behave the way they do. Treatment plans are tailored to individual animals and the families they live with, providing strategies that work for their particular circumstances. Treatments are delivered in an integrated manner by our team of highly trained veterinary and behavioural coaching staff.
In our Continuing Educational work, we develop and deliver continuing education seminars, courses and programmes for other Veterinary Professionals, Trainers, and the General Public. We recognise that there is a broad spectrum of information sources on Animal Behaviour and Mental Health. We strive to be a centre of excellence, delivering the most up-to-date scientific, practical, and valuable knowledge and skills to colleagues and clients.
We place emphasis on our own professional development and are continually engaged in staying up to date with developments in our field. We value the expertise that each team member brings and support each other in our roles, growing our skills and the services we offer.
About the Role:
We have a rare opportunity for an experienced and enthusiastic Receptionist to join our team at our Behaviour Referral Consulting Rooms in Arana Hills. The purpose of this position is to facilitate the smooth running of administrative tasks, coordinate communication, and provide excellent customer service. You will be the first point of call for Healthy Pet Behaviour Services clients. You will report to the Practice Director and will be an integral part of the team. You will thrive on providing administrative services and organisation, and get a ‘kick’ out of providing exceptional communication to clients, referring professionals, and your colleagues. This is a varied and enjoyable position for an individual that flourishes with a variety of tasks, is organised, punctual and efficient. You will not be bored! This is a part-time role, working at our purpose-built behaviour consulting rooms in Arana Hills. Business hours are 9am - 4pm Monday to Thursday.
Key Responsibilities:
- Facilitating the smooth running of administration tasks and supporting your colleagues’ in performing their duties.
- Welcoming clients, patients, collecting, entering and updating details
- Understanding the various components of the practice: Behaviour Assessment Process;
- Treatment and Training Programmes; Continuing Education Seminars & Courses
- Scheduling appointments and coordinating follow-ups
- Answering telephone calls and emails timeously, responding to enquiries and coordinating next steps with your colleagues
- Coordinating correspondence with clients and referring professionals
- Collating and organising patient information prior to, and after assessments and appointments
- Entering and processing patient billing
Taking payments and corresponding admin tasks
- Coordinating chronic medication requests, taking payments and organising collection/postage
- Monitoring and assessing the administration care path of all patients and clients
Involvement in Marketing and Promoting the Practice, its Services and Events
- Supporting Healthy Pets' WHS
- Modelling and promoting Healthy Pets' vision and values
- Responsibility for Reception and Waiting Area Presentation
- General Cleaning
About the person we're going to hire:
We are looking for an experienced Receptionist with outstanding organisational, communication and customer service skills to join our team. You are proactive, personable, and enthusiastic about your role. You enjoy working with people and animals. You have excellent interpersonal skills. You are efficient and able to problem-solve. You love learning and implementing new knowledge and skills. You thrive being part of a team and enjoy working independently too. You recognise that each team member is important and understand that working together is essential in achieving big and exciting goals. You know that this is the role for you!
Skills & Experience:
- Experience in a similar role within the Veterinary or Healthcare industry (at least 4 years)
- Excellent Organisational, Time Management and Critical Thinking Skills
- Ability to communicate with clarity and skill both verbally and in written form
- Experience with Practice Management Software and ability to use computer systems – competence required
- Possess knowledge of veterinary and/ or medical terminology
- Proven delivery of excellent client service
- Desire to work with people and animals
- Pragmatic and compassionate
- Willingness to learn; ability to develop and implement new skills
- Ability to prioritise, plan and problem-solve
- An eye for detail but ability to see the big picture
- “Fear Free” certification desirable.
- Right to work in Australia
- What we will offer you:
- Part-time position: Mon-Thurs 8:45am – 4:15pm. No public holidays or weekends
- Work/life balance, variety, and fun
- Being a valued individual in a dynamic team
- Opportunities to grow new skills
- Training and professional development
How to apply:
Please provide the following information to assess your suitability:
- Your resume or CV
- Proof of qualifications
- The names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous 2 years. It is preferable to include your current, immediate, or past supervisor.
- A short statement (maximum two pages) that describes your skills, experience and knowledge as required, and why you want to work at Healthy Pet Behaviour Services.
Please email your application to: healthypetsrecruitment@gmail.com
See our website here: www.healthypetbehaviourvet.com.au
Advanced Vetcare, Kensington, Inner North West Melbourne VIC (posted 23rd July) Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being (Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in the practice.
See our website www.advancedvetcare.com.au; you can also find us on and @advancedvetcareaus
Swan Valley Veterinary Centre, West Swan, North-East Perth, WA (posted 19th July) Receptionist
Location:
Situated in the heart of Swan Valley, with easy access to major highways. Whether you’re a food enthusiast, wine lover, or nature admirer, Swan Valley offers a perfect blend of delights just a short drive from the city or a scenic cruise up the Swan River.
About us:
At Swan Valley Vet Centre, we’ve created a welcoming environment designed to feel like home for both pets and their owners. Our waiting room includes separate areas for cats and offers additional privacy options. Our consultation rooms are spacious and equipped with treats and toys to comfort anxious pets. The surgical suite features state-of-the-art technology, enabling our experienced veterinary team to deliver high-quality surgical and diagnostic services. We also provide in-house diagnostic imaging and CT services.
Our team consists of eight knowledgeable veterinarians supported by experienced nurses and staff, operating harmoniously like a family.
The opportunity
We are currently seeking a veterinary receptionist to join our wonderful team full-time basis. Our receptionist is the first point of contact for all our valued clients, so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity that will allow you to gain experience in a fast-paced yet rewarding atmosphere with a remarkable team.
Our ideal candidate:
- Previous experience working in customer facing positions within the animal industry essential
- Certificate IV in Veterinary Nursing will be highly regarded, but not mandatory
- Someone that has exceptional communication skills to build relationships with our clients
- An empathetic, caring person that always advocates for their patients
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice
- The ability to manage a busy appointment schedule & assist with reception administration tasks.
What is on offer:
- AMAZING location and practice facilities
- Flexible roster and work practices
- We are proud to be Great Place to Work – Certified!
- Work with an AWESOME team and clients – we pride ourselves on our staff-client relationships
- Novated vehicle leasing options
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community
- Access to our VC Learning Academy - online learning portal
- Personal Wellness – Access to our Employee Assistance Program (EAP)
- Being a part of the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
For further information or to apply, email: careers@vetscentral.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
Back to Top