Vet Nurses and other support staff
Practice Management and Administration Roles
PETstock VET Carrum Downs, South-East Melbourne, VIC (posted 31st January) Nursing Manager/ Head Nurse
PETstock Vet Carrum Downs (VIC)
Nursing Manager/ Head Nurse, Full time, or Part time
- Leadership opportunity with support
- Commitment to your career growth and development
- Working shifts between weekday 8:00am – 6:30pm, NO afterhours, NO weekends.
PETstock VET has established itself as an industry leader with a focus on delivering world class, innovative patient care & providing a work environment where our team feel like they belong and are valued for the experience & skill set they bring.
Why we’re different… PETstock Vet Carrum Downs is a purpose-built clinic located in a PETstock retail store, 45 minute drive from the CBD. With state-of-the-art facilities including, dedicated surgical suite, digital radiography, dental x rays, multiparameter anaesthetic machine and the latest in-house laboratory equipment. Our experienced team of Veterinary Professionals focus truly on your wellbeing and the health of our pet patients, whilst providing our staff with a positive work culture.
What we’re looking for…an experienced Veterinary Nurse, with a Cert IV in Vet Nursing who understands the importance of providing exceptional care for our pet clients & their family! Building strong & meaningful relationships with both your colleagues & clients is second nature and you are someone that your team enjoys working with and likes to have fun while you work!
Supporting our Head Vet and Practice Manger tasks will include but not limited to:
- Manage and support the clinic’s day to day running.
- Lead and support a developing team.
- Ensure monthly KPI’s are met.
- Provide world class care to all patients and clients.
- Support with rostering and team organisation.
- Ensure equipment maintenance and servicing is up to date.
- Stock ordering and monitoring of inventory.
- Assist with team meetings and training.
What we can offer you:
- Generous salary commensurate with experience.
- Unlimited continual professional development (CPD).
- Access to the Petspiration Group’s health, wellbeing, and financial services.
- Employee discount across the Petspiration Group.
- Supportive and fun working environment
- Employee assistance program with access to mental health, financial & wellbeing support services.
- The opportunity to contribute & make a difference in the lives of pets and their families through The Petspiration Foundation, our in-house charitable foundation – for more info: youtu.be/P3P7UvR5XeI
If this exciting opportunity sounds like the role, you are looking for, please apply online or by sending your resume and cover letter to Sarah Eminaga, Veterinary Recruitment Coordinator to sarah.eminaga@petstockvet.com.au
As we continue to grow & add to the family, Petspiration Group was formed…. acknowledging our history, where we’ve come from and all we have achieved…we have now come together for the pets that inspire us! We are all about…People, Pets & Planet
Modbury Veterinary Clinic, North East Adelaide, SA (posted 25th January) Practice Manager
Do you want to be challenged...to be the best you can be?
At Modbury Vet Clinic you will be part of a smart, passionate, game-changing team of caring vets and nurses who build long lasting and genuine relationships with pets and their families.
The culture of our practice is dynamic, inclusive, and fun.
We are seeking an enthusiastic Practice Manager to join and help lead our highly driven team.
The ideal candidate will have management experience, as well as a background in administration. Veterinary industry experience is desirable, but not essential - Perhaps you are an experienced veterinary nurse looking to step up into a management role? Or you may have previous management experience within a healthcare/similar industry.
The Practice Manager will support our team and liaise directory with the directors to oversee the effective operations of the practice. This role will cover aspects including:
- Managing team and client satisfaction
- General support in day-to-day operations
- Inventory control systems including supplier relations
- Supporting the team in their development
- New team member recruitment and induction
- Employee appraisals and evaluation
- Managing Accounts Payable/Receivable
- Rostering, payroll processing and annual leave coordination
- Coordinating regular team meetings and conducting regular team sessions and events
- Managing equipment maintenance and repairs
- Maintaining practice policies and protocols
- Managing WHS compliance
The ideal candidate will:
- Have exceptional customer service skills
- Possess excellent written, IT and communication skills
- Demonstrate client relationship building skills
- Have a hard-working and a hands-on approach to their work
- Display a willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Have sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans
- Possess excellent organisational skills
- Understand that many things in the Veterinary Industry are not always predictable and require the ability to be adaptable
Overall, the right fit for this job will be an individual who is a compassionate and approachable leader but isn’t afraid to have those difficult conversations when needed. Salary package is negotiable dependent on qualifications and experience. If this sounds like you – please send your CV and cover letter to: Dr Tegan & Dr Chelsea (Clinic Directors) – accounts@modburyvet.com
www.modburyveterinaryclinic.com.au
Animal Referral Hospital, Gosford, Central Coast NSW (posted 24th January) Customer Care Team Leader
Customer Care Team Leader
ARH Gosford NSW
We are on the hunt for an experience Customer Care Team Leader to join our well-run Customer Care Team at ARH Gosford.
- Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast
- Paid parental leave
About Us
ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances. This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.
About Your New Role
Our Client Services Department requires a Team Leader to co-ordinate daily operations, manage staffing resources, and help facilitate the high emergency standards we are passionate about. We are looking to appoint a talented individual who values team cohesion, innovation, maximising nurse skillsets and the never-ending quest to improve! This is a permanent full-time position with a focus on managerial and administrative duties.
About You
As a successful candidate, you will possess the following skills and attributes:
- Previous experience in the Veterinary or health industry preferred
- 5+ years experience within a client services position within a fast-paced environment
- Management experience
- A strong work ethic and enjoy working as part of a team
- Commitment to gold standard patient care and a “fear-free” approach to patient handling
- The confidence and initiative to work autonomously yet lean on your team as needed
- Ability to multi-task and navigate within a busy, multi-departmental workplace
- A passion for excellent customer service and exceptional communication and interpersonal skills
- Exemplary organisational skills and a high attention to detail
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education opportunities
- Free annual influenza vaccination
- 6 weeks paid parental leave and flexible return to work programs
- Free access to confidential Employee Assistance Program LifeWorks 24/7
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.
Apply Now via the below link or for a confidential discussion about this opportunity contact Emily Banks, Talent Business Partner on 0421 705 547 or email emily.banks@gxltd.com.au.
PETstock VET Essendon, North-West Melbourne, VIC (posted 24th January) Nurse Manager
PETstock Vet Essendon (VIC)
Nursing Manager, 12month fixed term, Full time or Part time
- Leadership opportunity with support
- Commitment to your career growth and development
- Working shifts between weekday 8:30am – 6:30pm, NO afterhours
PETstock VET has established itself as an industry leader with a focus on delivering world class, innovative patient care & providing a work environment where our team feel like they belong and are valued for the experience & skill set they bring.
Why we’re different… PETstock Vet Essendon is a modern designed purpose-built clinic located in a PETstock retail store, close to the CBD with easy access to public transport. With state-of-the-art facilities including, dedicated surgical suite, digital radiography, dental x rays, multiparameter anesthetic machine and the latest in-house laboratory equipment. Our experienced team of Veterinary Professionals focus truly on your wellbeing and the health of our pet patients, whilst providing our staff with a positive work culture.
What we’re looking for…an experienced Veterinary Nurse, with a Cert IV in Vet Nursing who understands the importance of providing exceptional care for our pet clients & their family! Building strong & meaningful relationships with both your colleagues & clients is second nature and you are someone that your team enjoys working with and likes to have fun while you work!
Supporting our Head Vet and Practice Manger tasks will include but not limited to:
- Manage and support the clinic’s day to day running.
- Lead and support a developing team.
- Ensure monthly KPI’s are met.
- Provide world class care to all patients and clients.
- Support with rostering and team organisation.
- Ensure equipment maintenance and servicing is up to date.
- Stock ordering and monitoring of inventory.
- Assist with team meetings and training.
What we can offer you:
- Generous salary commensurate with experience.
- Unlimited continual professional development (CPD).
- Access to the Petspiration Group’s health, wellbeing, and financial services.
- Employee discount across the Petspiration Group.
- Supportive and fun working environment
- Employee assistance program with access to mental health, financial & wellbeing support services.
The opportunity to contribute & make a difference in the lives of pets and their families through The Petspiration Foundation, our in-house charitable foundation – for more info: youtu.be/P3P7UvR5XeI
If this exciting opportunity sounds like the role, you are looking for, please apply online or by sending your resume and cover letter to Sarah Eminaga, Veterinary Recruitment Coordinator to sarah.eminaga@petstockvet.com.au
If you would like to visit us before committing to a full recruitment process…get in touch to arrange a suitable time for you
As we continue to grow & add to the family, Petspiration Group was formed…. acknowledging our history, where we’ve come from and all we have achieved…we have now come together for the pets that inspire us! We are all about…People, Pets & Planet
Northern Territory Veterinary Services, Katherine NT (posted 24th January) Practice Manager
Northern Territory Veterinary Services is looking for a motivated, well-organised, customer focused Practice Manager to join our dedicated team of vets and nurses in the management of two veterinary practices. Experience and/or qualifications in Practice Management and/or Vet Nursing is ideal.
Northern Territory Veterinary Services is one of the leading veterinary providers in the Northern Territory. Consisting of Katherine Veterinary Clinic and Alice Veterinary Centre, NT Vet services provides services to many of the NT's residents, stations and remote communities. We treat all animals from dogs and cats, to horses, camels, cattle, and wildlife and we also run Aboriginal Community Veterinary Services that provides services to remote Indigenous communities throughout the whole NT and North Queensland.
The practice manager is responsible for the business activities of the practice including:
- promoting the practice
- rostering
- client communication
- training support staff;
- assisting in hiring of staff,
- monitoring key performance indicators and setting fees;
- maintaining inventory and an inventory control system;
- managing the hospital software;
- implementing safety and security procedures
- managing the maintenance of the facilities
- dealing with customer issues and complaints
- assisting in resolving staff and management issues
- account management
- working with the owner to prepare financial statements and budgets,
This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.
The practices are modern, computerised, airconditioned, in pleasant tropical surroundings. Staff are supported to pursue continuing education and ongoing training.
Katherine is the jewel in the crown of the Top End. It has all major facilities including schools, sporting clubs, restaurants, cinemas, hospital, airport and loads of outdoor activities. Fishing, camping, canoeing, water skiing, hiking, hunting and all popular sports are some of the recreation activities.
A generous salary package will be negotiated dependent on qualifications and experience.
Selection Criteria- Essential
- Driver license
- Proven experience as a team leader
- Qualifications in business management and/or vet nursing or experience in vet nursing
- Good written and verbal communications skills
- Proven ability to teach and supervise less experienced staff
Selection Criteria- Highly Desirable
- Basic ability with common and vet specific software
- Unrestricted (manual) driver license
- 3 years + experience in small animal/mixed practice
- Experience with Rx Works
- Experience with MYOB Accountright
Check out our website www.ntvet.com.au or find us on Facebook www.facebook.com/NTVetS
Alex Burleigh
08 89723599
info@ntvet.com.au
Centre for Animal Referral & Emergency, Collingwood, Inner Melbourne, VIC (posted 23rd January) Client Services Manager
- Permanent full-time basis, remuneration range $75,000 to $85,000.
- An industry leading team based in the heart of Melbourne.
- Fully equipped hospital with modern facilities.
The Centre for Animal Referral & Emergency (CARE) is currently recruiting for an enthusiastic and conscientious Client Services Manager (CSM) to support the organisation in delivering a consistently exceptional customer service experience to our valued clients and referring veterinarians.
About CARE
CARE is a busy, multi-specialist veterinary hospital located in Collingwood, on the fringe of the Melbourne CBD. It evolved from an ardent intention to provide the highest standards of patient care in a cooperative and cohesive, team-oriented environment that respects, supports and encourages the personal balance and professional development of its staff. This focus has fostered the development of excellent relationships within our staff, and with our referring veterinarians and clients. The hospital is staffed by an outstanding team of emergency veterinarians and nurses, working alongside specialists in internal medicine and surgery.
About the Role
The Client Services Manager (CSM) is a mid-level supervisory role within the organisation, overseeing our frontline customer service operations. The role is primarily focussed on coordinating and delivering an exceptional customer service experience to external stakeholders at all touchpoints across CARE, with a number of ancillary duties that support the work of our organisation.
Reporting to the General Manager, and working closely with the Nursing Manager, typical tasks and responsibilities include:
- Rostering and day-to-day management and support of the reception and its staff.
- End-to-end management of inbound referral appointment requests, including scheduling, financial estimates, procuring patient histories, and facilitating client and interdepartmental communication.
- Timely and diligent curation of all email communications in the main hospital mailbox.
- Proactive management of client expectations and feedback, resolving and/or escalating issues as appropriate.
- Coordinating extramural placements of students within the hospital.
- Ensuring public-facing areas of the hospital are maintained to an impeccable standard.
- Pursue continuous improvement by monitoring receptionist performance and providing ongoing feedback and training.
- Monitoring and regular reporting of customer service trends, metrics, issues.
- Processing insurance documentation, and ad-hoc administrative tasks.
- Sundry duties as required from time to time to support
The successful candidate will have proven customer service abilities, excellent written and verbal communication skills, a good eye for detail and conflict resolution, and previous experience working in the veterinary profession.
This role would suit an enthusiastic and mature current/former veterinary nurse looking to transition to an administrative role while maintaining close ties with the industry.
This is a permanent full-time (38hrs/week) position. The typical work pattern of the Client Services Manager is Monday to Friday, during regular business hours, however the CSM remains on-call to reception staff who require supervisor support and/or are unable to attend work. In these circumstances, this will require coordination of a substitute receptionist, or – on rare occasions when a substitute staff member cannot be coordinated – in person attendance to provide (paid) cover. (Note: Receptionists work daytimes, and weekday evenings only. There are no night shifts, or weekend evening shifts.)
Life at CARE
The successful candidate will enjoy:
- Competitive remuneration ($75,000 to $85,000) commensurate with skills and experience.
- Membership of a friendly, supportive, and highly productive team of nurses and veterinarians.
- A workplace that is focused on employee wellbeing, professional satisfaction, and sustainability.
- Access to our Employee Assistance Program (EAP), providing free and confidential counselling on issues of work, money, family, health, and everything in between.
- Great staff amenities which include complimentary snacks, beverages, espresso coffee, and fresh fruit delivered weekly.
- Generous discounts on a range of hospital products and services.
- An easy commute to work, owing to our close proximity to multimodal public transport and major arterial freeways. Secure off-street staff car parking is available.
- A centrally located workplace in one of Melbourne's most exciting lifestyle precincts.
How to Apply
If you are looking to take the next step in your career, and feel this opportunity is a good fit, we would love to hear from you! Applications and enquiries should be directed to Guy Yates, via email (careers@carevet.com.au) or phone (03 9417 6417). Applications should include a cover letter, CV, and contact details for references.
CARE is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, gender, sexual orientation, or age.
Note, the successful applicant may be required to undertake a National Police Check.
The Austin Vet Specialists, Mile End, Inner Western Adelaide, SA (posted 23rd January) Medicine Team Leader
Medicine Nurse (Specialist Centre)
The Austin Vet Specialists is growing. Having opened in May 2022, we see an ever-growing and exciting caseload of mostly small animals with the occasional exotic and zoo animal (think lion, capybara, orangutan). And now, Internal Medicine is coming to The Austin!
With the addition of Internal Medicine in April 2023, a unique opportunity exists for a Medicine Nurse to lead our new Medicine nursing team.
About Medicine Nurse:
We are looking for an experienced Vet Nurse, ideally with prior referral experience, to lead our Medicine nursing team and join our Senior Nursing Team.
The Internal Medicine department will open in April 2023 and consist of two board-certified Internal Medicine specialists, two medicine interns, the Medicine Nurse and an awesome team of rotating nurses.
The daily work will revolve around the participation in the small animal internal medicine service as well as providing collaborative care of the patients in hospital. This will include coordinating the patient care within the Internal Medicine department, the anaesthesia and preparation of Internal Medicine patients and supporting the nursing team as they rotate through the Internal Medicine Department. Additionally, this role will ensure exceptional client communication and the building of strong relationships with referring vets.
Besides the clinical work, this role is responsible for formulating and delivering nursing education programs within the Internal Medicine department, as well as fostering a culture that supports and promotes quality improvement and innovative models of care. This role works close with the Head Nurse to ensure quality through the assessment and evaluation of clinical procedures within the nursing team.
About The Austin:
We are young but ambitious with lofty standards. Our custom-built hospital (900m2) is designed around a synergistic approach to patient care. Between specialists in Internal Medicine, Surgery and Radiology, we work as one team to ensure outstanding patient care and exceptional customer service.
Our hospital includes a large reception with dedicated client care services, surgery wing, internal medicine wing, radiology wing (including new 64 slice CT scanner), large central treatment area with intensive care facilities, and much more including access to rehab/physio, 3T MRI scanner and PET-CT scanner.
Our hospital has all the instruments necessary to enable our medicine team to relish their chosen careers, and flourish. This includes a specifically designed medicine wing with endoscopy, fluoroscopy, Holter monitoring, oncology services, all in-house blood gas/biochemistry/haematology machines, mechanical ventilation, invasive blood pressure monitoring and much more.
About this role:
This role will be lively, exciting and fulfilling and to enjoy it fully, you will:
- Be passionate about, and a proven track record of, delivering the highest standards of patient care, going above and beyond to help our clients and their pets
- Provide clinical support and education to nurses to enable them to achieve their fullest potential
- Develop and maintain standards of care including SOP formulation, competency checklists and performance reviews
- Have the motivation to continue your own personal and professional development
- Can embrace change and take ownership of this role
Additionally:
- We love new ideas (innovation) so this is the fantastic opportunity to input your original ideas, no matter how novel! All ideas are valid, not all will work; we just need people with the courage to try.
- Maintain a positive demeanour even under stress
- Respect the value every person brings to the organisation, regardless of their role
- Can add flair and initiative to the team
We encourage applications from veterinary nurses with prior referral/specialist experience as well as nurses wanting to progress their career. Mainly we encourage applications from people who want to progress their nursing career, love a laugh and care deeply about their patients.
Being a nice person is more important to us than experience!
Full training and support will be provided so if you’d like to take the next step in your career within a caring and supportive team – get in touch!
The ideal candidate will have the following skills and expertise:
- A minimum of 4 years veterinary practice and/or hospital environment, preferably in a specialist centre
- Completed formal qualifications in Veterinary Nursing, Certificate IV Veterinary Nursing or higher
- Demonstrated current advanced veterinary nursing knowledge with demonstrated experience as a mentor
- Ability to mentor and train staff in clinical competencies
- Ability to provide a high level of emergency care to all animals within the organisation
- Excellent animal handling and triaging skills
- Competent in the management of complex clinical cases requiring substantial professional experience and initiative
What’s in it for you?
- We will invest in your continuing education (including RECOVER CPR, further Nursing Diplomas and Management training) but need you to bring the motivation. In return, we will provide you with a challenging and satisfying career.
- We will provide a happy workplace (including dealing with any negative workplace behaviour) to ensure you enjoy working with us. At The Austin, we take recruitment very seriously because we know it is important to get the right people.
- Being a specialist centre, expect ambitious standards and awesomeness but also expect a lot of happiness and fulfillment from your job.
- Oh...and bring your dog to work – we have a dedicated pooch lounge for our team!
The role is permanent and fulltime (38 hours over 4 days per week) with a rotating roster. Financial loading and other incentives apply providing an attractive salary ($32-45/hr) which will grow with you as you develop your career. We believe in a work-life balance so there will be no weekends and no public holidays!
If you believe you have the talent to fulfil this role and want to be a part of a friendly, but dynamic environment, please Apply Now.
Please note that applications will close 19th February 2022 unless the position is filled prior to this date so submit your application promptly.
Application process
Please send your CV and cover letter to Xander Huizing at career@theaustin.vet. Please include a cover letter including your reason for applying for this position and what attracted you to The Austin. Please also include your future career goals and prior experience. All applications will be treated confidentially.
Greencross Vets Southport, Gold Coast QLD (posted 23rd January)
Practice Manager
Southport QLD
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Southport team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2-4 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to Ben Simpson – Area Manager ben.simpson@aecvet.com.au
Greencross Vets O'Connor, Perth WA (posted 23rd January)
Practice Manager
O’Connor WA
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our O’Connor team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2+ or more years of Nursing experience
- 1+ Practice Manager experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to Curtis Croucamp curtiscroucamp@greencrossvet.com.au
The Lost Dogs Home Veterinary Clinic Cranbourne, South-East Melbourne, VIC (posted 20th January)
Shelter Veterinary Nurse Team Leader – Cranbourne
About us:
Here at The Lost Dogs' Home, we provide veterinary care and treatment for more than 15,000 cats and dogs each year. Our shelter hospital provides a high standard of veterinary care for all stray, surrendered and injured animals as prepare them for their new life. We pride ourselves on employing qualified individuals who demonstrate a strong personal connection to animals, the community, and the cause.
Our team of highly skilled vets and nurses love the excitement of shelter work and love that they play such an integral part of an animal’s journey to finding a forever home. You will be supported by a team who will provide guidance and mentorship along the way, and you will have the opportunity to further develop your nursing skills in the unique world of shelter medicine.
About the role
We are currently seeking a Shelter Nurse Team Leader who will be responsible for overseeing and assisting the coordination of our dedicated Shelter Veterinary Nurses. The Shelter Nurse Team Leader will assist the Shelter Veterinary Medicine Team to provide efficient, streamlined and compassionate veterinary services for animals in our care.
Key responsibilities include:
- lead and manage the Shelter Veterinary Nurses
- develop a positive team ethos within the immediate team through positive participation and communication
- train staff in appropriate safe and stress-free nursing and animal handling techniques
- oversee preparation of rosters within budget ensuring leave coverage
- manage staff including regular performance appraisals, goal setting
- review, develop and implement team and organisation protocols
- ensure quality animal care by liaising with the Lead Veterinarian
- ensure comprehensive records of admissions, care, treatments, rehabilitations and outcomes are maintained
- carry out veterinary related tasks under the guidance of the veterinarian.
About you
We are looking for an experienced veterinary nurse to lead and manage a team dedicated veterinary nurses, a natural leader to cultivate a good working environment. We are looking for someone who understands and promotes our values and is passionate about patient care and maintaining high standards of care
The successful applicant will:
- Have significant experience working as a Veterinary Nurse
- Possess a Certificate IV in Veterinary Nursing (essential)
- Have excellent time management and organisational skills
- Experience in a shelter environment (desired)
- Be a proven team player, with the ability to show initiative in a fast-paced environment
- The ability to motivate and lead a team to high standards • sound emotional maturity, resilience, and animal welfare ethics
What we can offer you:
- Fantastic career development and opportunities to develop skills not only shelter medicine but also in the animal welfare industry
- Generous financial assistance and support for further studies and career development courses
- Great work-life balance, no afterhours work
- An animal only role, no reception or client facing duties
- A compassionate, supportive and proud work environment
- Access to our Employee Assistance Program and onsite counselling service
- Discounts at our Frank Samways Vet Clinic
If you are looking for a rewarding role in the animal welfare industry and are interested in joining our team, please click here to apply via our careers page, ensuring you have attached your cover letter and current resume in Word or PDF format.
The Lost Dogs' Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Animal Welfare League Qld Gold Coast Vet Clinic, Coombabah (posted 19th January)
Administration Assistant and Trainee Nurse
Job No: AWLQ50
Location: Coombabah
Join us and make a difference!
Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a part-time Admin assistant and Trainee Nurse to join our Gold Coast Animal Rehoming Centre! If you’re passionate about making a direct impact on animal welfare, we’d love to talk to you.
How you’ll impact our mission
Working in a Rehoming Centre, you will enjoy making a difference to the thousands of stray and homeless animals that come through our doors each year.
AWLQ promises to never euthanize a healthy, sociable or treatable animal in our care, this means we treat a wide variety of conditions on top of routine surgeries and procedures. Our team also gets to see animals they care for adopted in to new loving homes.
About the Role
You will be joining a small team who work hard but always have time for a laugh. There aren’t many quiet days due to the high number of animals needing AWLQ’s help, but on the flip side there’s no weekend work and very little after-hours.
The whole Rehoming Centre works as a team and you will work with us to facilitate the efficient flow of animals through the clinic so they can go on to find their furever homes. Your “clients” are the amazing foster carers who take our animals into their homes to provide treatment and a loving home environment while they recover from illness or wait for surgery.
You will liaise with multiple staff and departments on a daily basis so strong communication and interpersonal skills and the ability to multi-task are a must. You will have excellent time management and will complete your tasks with a strong attention to detail. You will be a team player and able to be flexible to the changing needs each work day presents.
This role is ideal for someone who is currently completing their Cert IV in Veterinary Nursing who wants hands on experience in a busy clinic. You will be assisting with reception duties including scheduling, client communications, updating records, and daily animal care including hygiene, monitoring patients and administering medications.
You will also have the opportunity to complete paid and volunteer training opportunities in both our Rehoming and Community Vet Clinics to meet the requirements of your Cert IV Nursing qualification.
Key responsibilities
- Data entry, updating animal files, scheduling and reception duties
- Providing strong customer service
- Communication with multiple staff and departments
- Assist with basic daily animal care & cleaning processes
- Sterilising and maintaining Veterinary equipment
- Administering medications and following animal treatment plans
- Following disease prevention and management processes
- Participating in further training and education
- Maintain clinic hygiene in accordance with policies & procedures & WHS requirements
- Knowledge, understanding and empathy for community animal health and welfare issues
- What are the minimum requirements for this position?
- 2 years’ experience in the animal industry in a similar capacity, ideally in a Veterinary Clinic
- Experience working with dogs, cats highly regarded
- Ability to handle strong dogs and nervous cats
- Good computer literacy, including Microsoft Office Suite
- Completing or registered in Cert III of IV in Veterinary Nursing
- Experience in a busy, fast-paced work environment
- Flexible availability including weekends and public holidays.
- National police Clearance certificate
To be successful in this role, you will have:
- Excellent Customer Service Skills
- Strong Interpersonal and Communication Skills
- Ability to manage your own time effectively and respectful of the time of others
- Completes tasks thoroughly with strong attention to detail within deadlines
- Versatility, flexibility and positivity
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
Join us and make a difference!
Are you looking for a rewarding career? We value our people and the skills, experience, passion, and engagement they bring to the Gold Coast Rehoming Centre. If you’re passionate about making a direct impact on animal welfare, we’d love to talk to you.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Click here to apply.
Greencross Vets West Ryde, North West Sydney (posted 18th January) Practice Manager
Greencross West Ryde is a busy animal clinic with a wide case variety. Situated on the corner of Victoria Road and Adelaide Street, we have great exposure and both on and off-street parking. Our clinic consists of 3 consult rooms, a separate sterile surgery, a separate imaging room and a cat ward. We have dental x-ray, digital x-ray, ultrasound IM3 dental, orthopaedic, IDEXX in-house lab and Hot Dog equipment.
We are looking for a Full Time Practice Manager to lead and manage our West Ryde Clinic!
With regular team outings to ensure everyone can let their hair down, a stocked supply of chocolate and fruit in clinic, and making sure to always looking out for each other our team has a built and maintains a strong supportive culture. You’ll bring your experience in leading a team, exceptional communication skills and passion for pets of course - ready to drive our business forward!
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
- Nursing duties as required
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent with 2+ years of experience
- Proven experience in team management
- Strong leadership and team building skills
- Ability to provide coaching for team members
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we can offer you
- A growth-focused environment where your development is our priority
- Four weeks annual leave, plus one-week study leave
- CE programs, free AVA and VIN memberships
- Mental health first aid officers at each clinic
- Free and confidential counselling available 24/7 through LifeWorks
- Competitive salary and benefits in line with experience
Please send your Resume to renae.kelton@gxltd.com.au
Animal Emergency Centre Moorabbin, SE Melbourne, VIC (posted 18th January) ECC Nursing Team Leader
AEC Moorabbin is seeking our new nursing team leader, the AEC Moorabbin Nurse Manager!
What do we want from the successful applicant?
We are looking for a lovely person who is proudly professional and passionate about nursing, maintaining clinical standards, driving improvement, fear free/stress free handling and making sure that every animal who crosses our doorstep gets the best possible standard of care.
Our ideal Nurse Manager is motivated to lead our ECC nursing team, made up of nurses, reception and animal attendants with the goal of building a healthy and dynamic professional workforce, that enjoy a great work/life balance. We have a vision of the future and aim to become the benchmark for quality hospital management, great veterinary care and happy teams. In vet world, we are all reeling from external pressures of COVID, busy, exhausting times, recruitment issues (you know the drill) but at the AEC we see a way forward and are committed to realizing our vision.
The AEC Nurse Manager will work closely with nurse managers at our Mt Waverley and Frankston Emergency Centers, as well as our ECC Nurse Training Coordinator. The Nursing management team works closely with the Business, Operations and Clinical management team to ensure that our AEC sites are performing well, providing great care in a healthy and caring workplace, providing patient centered care to animals and their people in a respectful, ethically driven environment. We share responsibility for all aspects of running the hospital and are very much a team.
As our nursing team lead, your responsibilities would include;
- Managing day to day operations of the hospital
- Overseeing reception, nursing care and client services
- Leading and developing the nursing team, and building a positive team culture
- Encouraging improvement and participation in continuing education
- Workforce planning including rosters and recruitment
- Clinical shifts as part of the nursing roster
- Availability to work weekends, evenings, and public holidays
- Overseeing Inventory management
- Administrative tasks
- Contributing to the continuous development and the improvement of the AEC
- Communicating the needs and wellbeing of your team to the rest of the management team
- Making sure all members of your team are up to date with opportunities, management news, and relevant planning and goals.
- Conduct regular catchups with each member of your team, and keep appropriate records
- Maintain standards, and ensure staff are motivated, engaged and supported in their respective roles and duties
The Nurse Manager role is an exciting opportunity to join one of Melbourne’s most dynamic ECC hospitals, where there is a genuine drive to provide a supportive and caring work environment. The role will be supported by a highly experienced and collaborative leadership team, with over 50 years of veterinary leadership and management experience.
At the AEC we are passionate about providing our team with the opportunity to perform to the best of their abilities. Our Nurse Manager plays a key role in developing and mentoring our nurse dept, therefore a high motivation in these areas is crucial.
What you need to bring
- A passion to lead and motivate a high functioning nursing team
- Exceptional organizational skills
- A keen eye for rostering
- Leadership and team building skills
- Ability to work autonomously
- Previous experience in leading a team
- Cert IV in veterinary nursing or equivalent
- Keen sense of your professional identity and the importance of vet nursing, reception and animal attendants in a successful workplace
- AVNAT registration/awareness
- Great record keeping skills
- Think this sounds like you, but need some training/assistance? Great! Please apply and talk to us about your aspirations and support needs. It’s rare that anyone jumps into this sort of role knowing everything, so let’s talk 😊.
What can AEC Moorabbin Offer?
- A competitive salary (and your own office)
- A skilled, motivated and caring management team
- An amazing veterinary team with truly lovely vets, great nurses, queen receptionists and awesome animal attendants
- An encouraging learning environment for advanced training
- Opportunities for professional development and career growth
- An impressively stocked food pantry
- A challenging and rewarding position, in a supportive organisational structure with a vision for the future
If you’ve been wanting to elevate your career to the next level then please email your application including a cover letter and CV to vetnursecareers@gxltd.com.au
Swan Street Vet, Richmond, Central Melbourne VIC (posted 17th January) Practice Manager
Swan Street Vet is looking for a Full Time Practice Manager. This would suit a Vet Nurse or Customer Relations Superstar that is ready for the next step in their career!
We are looking for someone to join us who is ready to take their next step in their career from nursing or customer service to leadership. The role will entail practice management duties while being supported by the existing leadership group. This position has an administration and customer service focus with duties to support the team in their day-to-day functions. With the support of our super experienced nursing team, the goal of this role will be to support the communication between departments as well as our clients.
Are you?
- An experienced nurse or a customer service superstar that sees the value in yourself and your team?
- Someone who loves building strong relationships and has a passion for educating clients?
- A multi-tasking cool cucumber that’s able to manage your own time?
- Someone who likes all areas of nursing including surgery and consulting?
- Able to give and receive some fun clinic banter?
- Someone who loves sharing your opinions and contributing to the continual improvement of the clinic?
At SSV we are all about:
- Fear free practices
- High standards of patient care with no exceptions
- Small close-knit team that have each other’s backs
- Friendly clients that follow our recommendations
- We have dedicated receptionists 90% of the time so you can focus on doing what you love, nursing!
- Purpose built clinic with ASAV hospital accreditation
- Directly opposite a train station and about 20 metres from the tram
- Amazing coffee shops nearby!!
What you’ll do:
- Assist in day-to-day roster changes, leave approvals, shift changes
- Plan rosters in advance and approve leave
- Monitor and manage emails
- Following up orders and client enquiries
- Support team member growth and development
- Account management of the clinic including day to day financial processes
- Following up on insurance claims
- Updating the clinic website and assisting with social media & marketing
Apply online now - VetPartners Careers - Practice Manager (jobvite.com) or reach out to eburke@ultimatevet.com.au for more information!
North Shore Veterinary Hospital, Artarmon, NSW (posted 17th January) Hospital Nurse Unit Manager
North Shore Veterinary Hospital are looking for a Hospital Nurse Unit Manager with oversite of our nursing team!
The NSVH is situated on the Lower North Shore of Sydney and has a strong well-established client base. We have an outstanding group of team-orientated veterinarians who work together to provide excellent veterinary care in a fun caring environment. The group is closely associated with North Shore Veterinary Specialist Centre, which is an expanding multi-disciplined Veterinary Hospital also located on the lower North Shore of Sydney. We have developed a strong culture based around a collaborative team effort to provide outstanding veterinary care to our patients.
Duties for the position will include but not limited to:
- Managing the roster for our nursing staff
- Implementing training and development strategies
- Co-ordination of day to day operations for the nursing team
- Occasional clinical work (veterinary nursing duties)
- Involvement with the development of the annual financial budget for the nursing teams
What we can offer you:
- A competitive salary
- Continuing education/training can be developed around the successful individual
- Career progression and development within a world-class, reputable facility with support from the CEO
- Access to a broader veterinary community, resources, and the development within VetPartners
The successful candidate will ideally have:
- Certificate IV in Veterinary Nursing
- Certificate in practice management or above
- Excellent time management and communication skills
- At least 3 years of experience in specialist and or emergency veterinary hospitals
Apply to by emailing your resume to Clare.Kolokossian@Vet.Partners
Greencross Vets, Mount Gravatt Qld (posted 16th January) Practice Manager
Practice Manager
Mount Gravatt QLD
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Mount Gravatt team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2-4 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to Roelof van der Merwe, Area Manager
roelof.vandermerwe@greencrossvet.com.au
Balwyn Veterinary Surgery, Melbourne East VIC (posted 12th January) Head Nurse / 2IC to Practice Manager
The Balwyn Vet is looking for a Full Time Head Nurse and 2IC to the Practice Manager. This would suit a Nurse Superstar that enjoys a challenge and is ready for the next step in their career!
We are looking for someone to join us who is ready to take the next step in their career from nursing into a leadership position. The role will entail 2IC tasks and responsibilities while being supported by the current leadership team and practice manager. This position will have a strong focus on people development with duties to support the team and clinic as a whole in the day-to-day functions. With the support of our experienced vet team, the goal of this role will be to support growth of both our nursing team and the clinic itself.
Are you?
- An experienced nurse that sees the value in yourself and your team?
- Someone who loves building strong relationships and has a passion for educating clients?
- A multi-tasking cool cucumber that’s able to manage your own time?
- Someone who likes all areas of nursing including surgery and consulting?
- Able to give and receive some fun clinic banter?
- Someone who loves sharing your opinions and contributing to the continual improvement of the clinic?
At Balwyn we are all about:
- High standards of patient care with no exceptions
- Small close-knit team
- Friendly clients that follow our recommendations
- Directly opposite a tram station and about 15min from Melbourne CBD
- Amazing coffee shops and lunch nearby!!
What you’ll do:
- Assist in day-to-day roster changes, leave approvals, shift changes
- Train, develop and mentor junior nurses
- Manage day-to-day clinic flow of client and patients
- Assist with building and maintaining client rapport
- Updating the clinic website and assisting with social media
Apply online now - VetPartners Careers - Lead Nurse (jobvite.com)
For more information, reach out to kristian.danorwayan@vetpartners.net.au
Greencross Vets Joondalup, North of Perth, WA (posted 11th January) Practice Manager
We are looking for a Full Time Practice Manager to lead and manage our Joondalup team!
We are a close-knit, driven and hardworking team; we believe a can-do attitude goes a long way and we are always sure to support one another in every way we can. Our clinic is fully equipped with digital x-ray, ultrasound, In-house blood machines, Bair Hugger, IM3 GS Deluxe dental unit, modern microscope, basic orthopaedic equipment and eye kit. Our facilities also include 2 consultation rooms, treatment room, x-ray theatre and surgical theatre, large walk in kennel room, cat ward/isolation room.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Nursing duties as required
About Your Skills & Experience
- Certificate IV in Veterinary Nursing
- Head Nurse experience or Min. 1+ year experience as a Practice Manager
- Experience and understanding of management, with strong leadership and team building skills, and the ability to provide coaching and guidance
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business insight
What we can offer you
- A growth-focused environment where your development is our priority
- Four weeks annual leave, plus one-week study leave
- CE programs, free AVA and VIN memberships
- Mental health first aid officers at every clinic
- Free and confidential counselling available 24/7 through LifeWorks
- Competitive salary and benefits in line with experience
Apply today! Please send your resume to Divya.Nasta@gxltd.com.au
Greencross Vets Windsor, Brisbane QLD (posted 11th January) Practice Manager
Practice Manager - Full Time
Windsor QLD
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our new clinic in Windsor. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2-4 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to Rebecca Smith-Area Manager Rebecca.smith@greencrossvet.com.au
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 11th January) Operations Manager
Title: Operations Manager – Sydney Veterinary Emergency and Specialists
Description:
Sydney Veterinary Emergency & Specialists are looking for a full-time Operations Manager
Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built veterinary hospital which in conjunction with our exceptional staff allows us to provide excellent care to patients. The emergency service is a 24 hour a day service with a team of experienced and supportive Vets. The referral team comprises of surgical, medicine, anaesthesia and imaging specialists, in addition to our dermatology specialist and dental service.
We are looking for a caring and professional operations manager to join the team on a full-time basis.
About you:
- You love animals AND their owners.... we have amazing clients who value our high standards of care
- You have leadership experience within the veterinary industry, ideally with formal leadership or management training
- You have exceptional task management and can coordinate complex schedules
- You have a solution-focused approach to work and a positive attitude
- You value collegiality and a positive working relationship with all staff and demonstrate that in your interactions with your co-workers.
- You are innovative in your approach, seeking opportunities to improve processes and further drive the growth of the business
About the job:
- Supporting the general manager in the execution of business strategy and project implementation
- Indicative duties include:
- Procurement
- Financial reporting
- Coordination of equipment and facility maintenance
- New employee onboarding and general inductions
- Intranet and document management
- IT systems maintenance
- This role also carries leadership responsibilities, with a team of operational support staff
About SVES:
- We love clients as much as we love their pets – you'll need a big heart to work here
- We are professional – we hold ourselves to high standards and you should too.
- We are a team of vets, nurses and support staff that are active in sharing knowledge and have a strong focus on continuous improvement in knowledge, skills, and practices.
- We believe in promoting a workplace culture of positivity, growth and support. A happy workplace culture with likeminded individuals is important to us.
Please send your resume to Clare.Kolokossian@Vet.Partners
Aberfoyle Hub Veterinary Clinic, Adelaide South SA (posted 10th January) Part Time Practice Manager
About us:
Aberfoyle Hub Veterinary Clinic is looking for a part-time Practice Manager to join our team. Aberfoyle Hub Veterinary Clinic is located in the southern hills-face zone suburb of Aberfoyle Park - a fantastic location whatever your interests. Leafy and green, with wineries, National Parks, Flinders University and Medical Centre, beaches and Westfield Marion all within 15 minutes’ drive, and just 20km from the city, it is a great place to live and work.
Hub Vets is a relationship-based clinic, and has been providing caring, family-friendly veterinary services at the highest level to companion animals and their owners since 1999.
We come to work to do what we enjoy doing – making a difference to the lives of animals and the people who care for them. We value each other and our relationships, we are excited by all things new and doing a better job, and we like a fun, friendly and supportive place to work.
With an established core of committed and lovely clients, we have a team of 4 experienced Veterinarians, ably supported by our 5 friendly Nurses and 2 Receptionists. We strive to promote a work-life balance for all staff with structured and consistent rosters. Our hours of business are currently 8am – 6pm Mon-Fri, and 8am – 12 noon Saturday, with after-hours attendance required only for patients currently in our care.
About the role:
We are seeking to appoint a part time Practice Manager as a leader and an integral member of the hospital management team. The Practice Manager partners with the Clinical Leader to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service through a high performing team.
The Practice Manager’s responsibility will be to oversee various aspects of the effective operations of the practice, including:
- Team and Business Leadership – working collaboratively at all levels to achieve clinic success, through planning, policy development, performance and training management, and staff acquisition/retention.
- Administrative tasks – rostering, compliance with record-keeping requirements, building maintenance and WHS.
- Financial responsibilities – managing accounts payable and receivable, banking reconciliations, budgeting and strategic directions.
- Client care duties - ensuring excellent client relationships and service through strategic client communication, local marketing efforts and social media, and complaint resolution.
Both training and support will be provided for that special person who brings the right skills and enthusiasm to the role. Previous experience of administrative, financial and/or human resource management in a patient-centred environment is not essential but would help you succeed. Certificate IV Veterinary Nurses are welcome to apply.
What we can offer you:
- A 15 - 25 hour week – actual days and hours negotiable.
- Access to a strong vertical support structure through VetPartners Head Office.
- Work with an established high performing team.
- Salary commensurate with experience and skills.
What you can offer us:
- Excellent written and verbal communication skills
- Demonstrated strong and accountable leadership, a collaborative approach, and great interpersonal skills with both work colleagues and clients
- Ability to identify, anticipate and solve problems appropriately
- Quality decision-making skills
- Capability to coach, correct, develop, and motivate employees
- Effective time management and organisation skills
- Ability to work autonomously as well as in a team
- Experience with invoices and accounts is not essential but would be an advantage.
Apply today - VetPartners Careers - Practice manager (jobvite.com)
For more information, please reach out to leanne.clement@vet.partners
Meander Valley Veterinary Service, Deloraine TAS (posted 9th January) Reception Manager
RECEPTION MANAGER New Year’s Resolution – a more fulfilling job?
Are you highly organised, love people, have a bubbly personality and looking for an opportunity to work within a friendly local community?
Here at Meander Valley Veterinary Service we have a team of over 25 staff who take pride in providing the highest standard of Veterinary care in all aspects of mixed practice.
Why work at Deloraine Vets?
- We’re committed to supporting a healthy work / life balance - with no expectation for afterhours work in this role (the clinic hours are Monday to Friday 8:00am – 5:30pm)
- Flexibility around start and finish times
- An attractive salary package is available and you will have access to other great staff benefits
- We’re a fun, close team who love to share our knowledge and learn new skills
- You will have access to continued professional development, training and support
- Rosters are published in advance so you can plan your life taking into account all leave requests
- Situated in the heart of the picturesque Meander Valley in Tasmania, we have the best of all worlds with a friendly community feel and short drive to bush walking, waterfalls and beaches and the cities of Devonport and Launceston just a 40min drive away.
This is a genuine mixed practice, where we provide comprehensive care across the full range of species. As well as the small animal component, we also serve large primary producers both dairy and beef, hobby farmers, amateur equine through to performance and racing stables across the Meander Valley and surrounds. This position is based at our main hospital in Deloraine, where we do all the routine work, but also the high-end diagnostics and treatments including complicated orthopaedics. Our busy equine department is both ambulatory but also enjoys using our newly completed equine surgical facility where routine and complicated surgeries are done on a regular basis. Our team performs everything from routine procedures through to complex surgery and emergency care.
We’re looking for someone with exceptional administration and customer service skills to support our Reception desk. This is a supervisor role which will provide support, coaching and team coordination to our receptionists.
No two days will be the same as you provide leadership to this dedicated team, manage schedules, provide operational support to our vets, process lab samples, take special orders, process accounts, manage inventory and importantly form strong relationships with our clients.
You’ll be supporting a dedicated team in a growing, privately owned practice that’s been active in the community for over 50 years.
What’s required of you:
- Ideally you will have a working knowledge of animal farming and primary production gained from experience within the sheep, beef, dairy, or equine industry
- Previous experience in a supervisory capacity providing leadership to a small or large team will be highly regarded
- Previous experience working on a busy veterinary reception desk would be highly regarded (but not essential), with at least 2 years’ experience in a veterinary reception role
- a friendly and happy disposition, whilst being able to empathize in what can be at times an emotionally charged situation.
- You are a great communicator who remains calm under pressure – particularly at times where you may need to triage emergency calls
- ability to multi task and work productively in a high paced environment.
- Can demonstrate excellent skill in administration and client care and have an excellent working knowledge of computer applications, ideally including Rx Works and Microsoft applications. Ability to type at a reasonable speed and deal with basic IT problems.
- Highly organised, careful with the details and can plan ahead so there are no surprises
- Always looking to improve by challenging the status quo and thinking outside the square
This role will be at our Deloraine clinic located at 23 beefeater St, Deloraine, TAS, 7304 For a confidential discussion regarding this position please contact Melinda Bramich via our reception on 03 6362 2108 or alternatively accounts@meandervets.com.au
To apply for the role please send your resume and a cover letter to accounts@meandervets.com.au
See our website http://meandervets.com.au
Greencross Vets Preston, North East Melbourne VIC (posted 5th January) Practice Manager
Practice Manager
Preston VIC
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets, benefitting from the resources that the largest veterinary group in Australia can provide, including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Part Time Practice Manager to lead and manage our Preston team!
We are a close and fun team, as well as extremely driven and hard working - always making sure we are supporting one another in every way we can. Our clinic is well-equipped with digital xrays, in house pathology, up to date surgery and dental equipment, 2 consult rooms, sterile surgery, digital xray room and designated cat and dog wards.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Nursing duties as required
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent with 2+ years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business insight and organisational skills
What we can offer you
Greencross Preston is a united and energetic team of pet-obsessed people just like you! We believe in reward and recognition at every step. When you join our family, you’ll enjoy:
- A growth-focused environment where your development is our priority
- Four weeks annual leave, plus one-week study leave
- CE programs, free AVA and VIN memberships
- Mental health first aid officers at every clinic
- Free and confidential counselling available 24/7 through LifeWorks
- Competitive salary and benefits in line with experience
Apply today and join the Greencross team!
Send your resume to: rbuckley@gxltd.com.au
Scarborough Veterinary Surgery, Moreton Bay Region QLD (posted 4th January) Practice Manager / Head Nurse
Practice Manager / Head Nurse
Scarborough Veterinary Surgery is located in Redcliffe, Moreton Bay Regional Council area of Queensland, approximately a 40min easy drive north from Brisbane and within close proximity to idyllic surrounds, beaches, parklands, cafes and restaurants, national parks, a fabulous vibe and a laidback lifestyle. With Scarborough Veterinary Surgery, you’ll not only have a rewarding veterinary career, but a healthy work/life balance to enjoy the area's laid-back charm in your downtime.
We are a small animal practice, underpinned by a tight team who takes immense pride in the services we deliver. A team that really believes we are making a difference and have been doing so for over 30 years. Our clinic is proudly owned by Vets Central (VC Operations Pty Ltd) and as part of a larger organisation, you will have the benefit of a sharing of knowledge from various avenues. Vets Central are accredited in being recognised as a 'Skilled Mental Health First Aid®' workplace.
We are open Mon-Fri: 8:00am-6:00pm, Sat: 8:15am-12:00pm and closed on Sundays.
This opportunity will suit a vet nurse with a minimum of three years of experience and an interest in stepping up into a leadership role. It is a great opportunity for a vet nurse with a desire to continue developing professionally and personally.
Responsibilities will include, but not be limited to:
- Managing the daily operations of the practice which includes the supervision of the team and overseeing the completion of tasks
- Supporting veterinarians in providing the highest level of treatment and care for patients
- Providing support and mentorship to the nursing team
- Administrative duties including stock control, reception as required, managing bookings/appointments, rosters and timesheets
To be successful for this role, you will have:
- A Certificate IV in Veterinary Nursing
- A minimum of 3 years of vet nursing experience. Proven leadership experience will be highly regarded but not essential
- Excellent verbal and written communication skills
- An ability to solve complex problems and attention to detail
- Top notch time management/organisation skills
- Customer service at the forefront of your mind, always.
Some of our perks include:
- Work/life balance - A sensible roster with scheduled time for lunch breaks and leave on time
- An environment conducive to practising high-quality medicine and surgery
- A strong commitment to continuing education
- A strong commitment to mental health
- Good remuneration
- A beautiful location with bay views on your drive to work and the shores of Moreton Bay at the end of the street and excellent lifestyle options in the local area
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more
- Access to a wide support network with like-minded professionals
- A dynamic and supportive team environment
If you feel you meet the above criteria, we would love to consider you to be a part of our wonderful team.
Please apply now to register your interest or for further information, email: careers@vetscentral.com.au
The Vet Practice, Whittlesea, Outer NE Melbourne VIC (posted 4th January) Business Manager
Business Manager – The Vet Practice Whittlesea
Apiam Animal Health is comprised of Australia’s leading rural and regional veterinary practices. Apiam incorporates over 200 highly experienced, industry leading veterinarians with expertise across the companion animal, equine, dairy, feedlot, and pig sectors. Apiam Animal Health is a fully vertically integrated business, including having veterinary wholesale, warehousing, logistics, and other ancillary services.
Our vision is Healthy Animals and Happy People.
Due to our continued growth, we are seeking a Business Manager to work closely with the General Manager Southern Operations and the clinical leads to oversee and provide leadership to The Vet Practice Whittlesea.
While we are classified as a general practice clinic, The Vet Practice offer’s much more than a standard general practice. Between our dedicated reception team, our hospital, and our rehabilitation team, we pride ourselves on educating clients about their options, while offering a variety of both holistic and medical, diagnostic and treatment options.
You will work to achieve day-to-day operational efficiency, strategic and financial objectives, to plan resources and to develop and mentor team members
Key Criteria:
- Ideally, you have significant experience as a Veterinary Practice Manager or similar position.
- You excel at building relationships with employees, clients, and your community.
- Experience managing business operational performance including financial objectives.
- Demonstrated skills in planning and organization including people resources.
- Outstanding communication skills within and between clinics.
- Sound people leadership experience.
- A commitment to positive workplace culture.
Qualifications & Experience Required:
- Minimum 5 years’ experience in a Practice Management role preferably in a Veterinary, Health or Professional Services setting.
- Medium – Advanced MS Office skills.
- Further education or qualifications in Practice Management / Business will be highly regarded.
- Veterinary Nurses, Veterinary Practice Managers and Veterinarians with the required experience are welcome to apply.
Remuneration:
- A salary range commensurate with your experience and qualifications.
- Mobile phone and laptop provided.
- Apiam Animal Health provides benefits including paid parental leave, paid volunteer leave, support for continuing professional development. Plus we offer many additional perks and discounts with various retailers and service providers.
If this position excites you and you would like to take the next step in your career then send your CV and cover letter to recruitment@apiam.com.au
Vetwest Canning Vale, South Perth WA (posted 23rd December) Practice Manager
Vetwest Canning Vale is looking for a Practice Manager to join their amazing team!
Vetwest Animal Hospitals is a leading and highly regarded multi-vet company. Across our 16 locations, Vetwest Animal Hospitals are committed to providing excellence in veterinary care. Our aim is to provide a friendly work environment with an emphasis on high standards of care and continuing education.
Key responsibilities include but not limited to:
- Leading and managing a fantastic team
- Overseeing the delivery of outstanding veterinary care
- Ensuring the practice runs efficiently
- HR Management of all staff
- Assess clinic accounts, rostering, budgets, KPI’s and other financial reports, recruitment
- WHS Compliance
Systems currently used in-clinic for Practice Management:
- VetS8
- SmartFlow
- OpenVPMS
- EmpLive
- Cornerstone
- SAP Concur
What you’ll bring:
- Certificate IV in Veterinary Nursing or equivalent, preferred but not essential
- 2+ years of experience working in a Practice Manager/Team Leadership role or the capability to do so with senior nursing skills
- Strong leadership and team building skills, with the ability to provide coaching for team members and to build a positive culture in your team
- Strong communication and customer service skills
- Good business acumen and organisation skills
- Ability to keep calm under pressure
- Experience with OpenVPMS (preferred, but not essential)
What we can offer you:
- Salary is above award and will be dependent on the experience you bring to the role
- Flexible hours- Full-Time, Part-Time or School Hours!
- Generous staff discount
- Access to our Employee Assistance Program
- Flexibility to ensure work/life balance
- Support and guidance with one of the strongest networks of vet professionals
- Access to training programs through our purpose-built training centre
- Friendly and supportive colleagues inside a fun, happy and busy work environment
Apply now by emailing clare.kolokossian@vet.partners
Vetwest Osborne Park, North West Perth WA (posted 16th December) Administration & Warehouse Assistant
Have you ever wanted to work in the Veterinary Industry – but weren’t sure what you could do?
The Administration and Warehouse Assistant plays a key role in the day to day running of the Vetwest / Vetpartners administration office in Osborne Park and provides administrative and warehouse support to both Support Office and Vetwest. You are able to take direction from the WA Support Office Manager and the Total Wellness Plan Administration Assistant and ensure that all documented administrative procedures and tasks are performed accurately and efficiently.
You must have sound organizational skills and perform your work with accuracy, attention to detail and efficiency. You can take guidance and instruction from management and use initiative to aid in the improvement of documented procedures. You cannot be afraid of hard (Sometimes quite manual) work, and be prepared that some days don’t run to plan. Flexibility and reliability is a must.
This role may be available as an entry level role to the right candidate – We are always happy to train the right attitude.
Full Time - Monday – Friday – 0800-1700 will be required (Shift times will vary within this).
Key Tasks would include (However not limited to):
- Daily processing of goods received
- Adherence to stock-take procedures as published
- Adherence to stock ordering as published
- Daily processing of stock transfers as required
- Daily restocking / shipment packing of TWP products
- Assisting or Compiling Monthly Stock take
- Weekly admin distribution run
- Pallet Jack Usage, and Manual Handling required
- Banking and Change reconciling for all clinics
- General Admin, Office and Reception Duties / Including catering assistance
- Ad Hoc Account work (Taking payments or receipting)
Required Skills:
- Computer Literate
- Good command of the English language
- Police Clearance – No older than 3 months
- Administration Background (Work experience would be regarded as well)
- Manual Driving License
- Organized and Well Time Managed
Desired:
- Animal Care or Nursing background
We are offering:
- A competitive pay rate under the administration award
- Comprehensive training opportunities within the role, ongoing support and development
- A small, fun and outgoing office team and so many snacks!
- A gorgeous Osborne Park Office, with parking
Interviews to commence January 2023
Please send your resume to Clare.Kolokossian@Vet.Partners
Sunbury Animal Hospital, Outer NW Melbourne (posted 15 December) Practice Manager
Sunbury Animal Hospital is looking for a full-time/part-time Practice Manager to join our vibrant and enthusiastic team. You will become part of the team of amazing vets and our highly skilled, technical nurses. We pride ourselves on building trust in our relationships and maintaining a focus on mental well-being for all staff.
We operate with integrity, striving to be exceptional, compassionate and professional in all aspects of veterinary care. We are passionate about patient advocacy and maintaining the very best standards and up-to-date knowledge. We have served the Sunbury community for over 40 years and have a dedicated and trusting clientele who we enjoy a great relationship with. We are open Monday 8am – 7pm, Saturday 8am –4pm. No after hours and closed on public holidays.
Key responsibilities:
- Managing the day to day running of the clinic
- Supporting staff with training and development
- Guiding the team through positive workplace culture and promoting mental health awareness
- Overseeing of rostering, stock management, marketing and administration tasks
- Managing the financial performance of the clinic, COGs, procurement, accounts, budgets, and profit and loss
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards
- Being highly engaged in customer experience and complaint resolutions
- Working closely with the Clinical Leader to uphold industry standards and innovation, forward planning for the clinic and team decisions
About you:
- Management experience strongly recommended
- Nursing experience needed
- Possess strong decision making, problem solving and organisational skills
- Ability to adapt and support change within the team and clinic
- Have a passion and vision for growth
- Inspired to support and develop the team
- High level of customer service skills
- Confident in dealing with conflict
If this sounds like the job for you, send you resume and cover letter to Donna at clinic@sunburyanimalhospital.com.au
www.localvet.com.au/sunburyanimalhospital
Perth Veterinary Specialists, Osborne Park, WA (posted 15th December) Office Manager
Perth Veterinary Specialists is excited to announce that we are in search of an experienced Office Manager to join our strong and growing team.
Reporting into the site General Manager, you will be leading our Client Services, Accounts, and Custodial (Cleaning) teams and be responsible for the day-to-day operations of our busy specialist referral hospital.
Ideally, you have previously held a Practice Management role in the veterinary industry and are looking to take the next step in your career. Our ideal candidate will be a proactive person who takes initiative with their role, is an excellent problem solver, who can make decisions through the lens of the things that are most important to us: patient care, client and referring veterinarian engagement, and our highly valued team.
We want somebody who is never afraid to challenge the status quo and is always looking for ways to do things better.
While the core responsibilities of the role include leading our Customer Service, Accounts and Cleaning teams, as well as the daily operations, the role has potential for significant growth and increased responsibility for the right person. Our business is growing, and we need the right person to grow with it.
Some key attributes of what we are seeking include:
- An excellent communicator (tactful, diplomatic and solutions focused)
- A clinic culture setter (uphold our values and invest time into maintaining a strong staff morale)
- A terrific problem solver and predictor (anticipates possible issues by always thinking three steps ahead)
- Able to anticipate and managing clinic resources and requirements
- Competent in the Microsoft Office product suite and familiarity with Practice Management software (ezyVet preferred but not a deal breaker – we can train you).
What we can offer you:
- A fun and friendly working environment
- Fitness passport, discounts on pet products and services
- Endless opportunities with the possibility of working across any one of our NVC/VP clinics in Australia and New Zealand
- Access to our Employee Assistance Program
If you would like to find out more about this role, then please contact Clare Kolokossian by emailing clare.kolokossian@vet.partners
Fur Life Vet Dubbo, Orana Region, Central West NSW (posted 13th December) Clinic Coordinator
Fur Life Vet Dubbo – Clinic Coordinator
A part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, Fur Life Vet Dubbo is a large busy practice, established for almost 20 years, that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond for patient care.
In line with our Vision “Healthy Animals and Happy People” we embrace a culture of diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered.
We are currently seeking a Full Time Clinic Coordinator to lead our team of Veterinary professionals.
About the role:
The Clinic Coordinator plays an integral part of the day-to-day running of the clinic, alongside the Clinical Lead Veterinarian in a leadership position.
- Predominantly, your role will be centred around managing people and teams.
- Coordinating the day-to-day operations of the veterinary practice under broad guidance from the Regional Lead and in collaboration with the Clinical Lead, ensuring the highest standards of customer service and patient care.
- Implementation of software processes and new procedures within the clinic
- Manage the clinic administration, nursing and technician teams and monitor quality of work.
- Ensure rostering is completed in a timely manner and communicated to staff.
- Oversee payroll administration processes including leave management.
- Oversee and manage stock and equipment, including ordering.
- Develop and implement policies, procedures and quality standards for practice operations.
- Management of banking, reconciliations, and preparation of financial reports for management.
- Establish effective debt management processes to ensure timely payment of accounts.
- Coordinate and lead strategic and business planning to improve the practice's financial outcomes including delivery of marketing and advertising.
About you:
- You must be a genuinely motivated and enthusiastic person who, by example, creates and contributes to an amazingly positive workplace culture.
- You build rapport with people easily and you enjoy managing people.
- You are highly organized and can work autonomously as well as collaboratively with your teams.
- You love the challenge of leading people through change.
- You are looking for the next step in advancing your career, not just a job.
Qualifications & Experience
- Cert IV Veterinary Nursing experience is desirable.
- Demonstrated experience in leading and motivating teams is essential
- Practice management or business management experience advantageous
- Competent computer skills and user of MS Office programs and databases.
- Head Veterinary nurses and practice managers are encouraged to apply.
Why you should apply
- Opportunity for career progression within an industry leading organisation.
- Discounts from various retail, travel, fitness and health providers.
- Laptop and phone provided.
- Paid volunteer leave, maternity leave and Apiam Reward Day (extra day of annual leave!)
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
To Apply
Please email your resume and one page cover letter outlining your interest in the role to recruitment@apiam.com.au
Perhaps add in practice management experience would be advantageous
PETstock VET Lilydale, Outer NE Melbourne VIC (posted 6th December) Practice Manager
Lilydale Practice Manager
Full time or Part time
- Assist the Head Vet in leading your team, providing world class pet health care.
- Commitment to your leadership growth, with financial support for development
- Great culture & working environment with state of the art, modern workplace
PETstock Vet Lilydale is a purpose-built clinic located in a PETstock retail store. Based on the outskirts of the Yarra Valley, offering a unique work life harmony. The clinic has a great range of facilities and equipment such as Ultrasound, full iM3 Dental suite, complete in-house laboratory equipment and digital radiography including digital dental radiography.
Hear from our team: https://www.youtube.com/watch?v=qjGWZz_bW_o
As Practice Manager/Head Vet Nurse, you will:
- Coach and develop your team to reach their full potential.
- Work with our Head Vet to create & maintain a positive, enjoyable culture & working environment.
- Undertake general nursing tasks, ensuring surgical equipment is prepared & readily available.
- Be responsible for stock management, rostering, and other practice administration tasks.
- Proactively support local marketing opportunities and sponsorships.
- Managing business and financial budgets.
- Be responsible for managing Ezyvet software & POS management.
What we’re looking for... With your relevant Veterinary Nursing qualifications (Cert4), you are ready to take the next step in your career. Having a passion for the Veterinary Industry and an intertest in Practice Management/Leadership you will continue to build on the success of our clinic. Your professionalism is second to none & you’re motivated to support your team to grow and reach their potential.... most importantly, you love what you do & ready to work with a team that will value what you bring!
Our staff promote and provide a high quality of Veterinary medicine and care, our clients are motivated to pursue diagnostic and surgical procedures. We also have a visiting specialist surgeon for more complicated surgeries.
- Our team consists of 1/2 experienced vets, and 4 highly trained nurses.
- Working hours are negotiable, the clinic is open 9am - 6pm Monday to Friday, and 9am to 3pm Saturday. Currently the clinic is closed on Sundays and Public Holidays.
What we can offer you:
- Over award salary commensurate with experience.
- Flexible working roster working part time or full time.
- Unlimited continual professional development (CPD)
- Unique internal Petspiration Group Leadership course.
- Access to the Petspiration Group’s health, wellbeing, and financial services.
- Employee discount across the Petspiration Group.
- The opportunity to contribute & make a difference in the lives of pets and their families through The Petspiration Foundation, our in-house charitable foundation – for more info: youtu.be/P3P7UvR5XeI
If this exciting opportunity sounds like the role, you are looking for, please apply online or by sending your resume and cover letter to Antonella at antonella.galiano@petstockvet.com.au. For an informal chat please phone Antonella on 0493 047 547.
As we continue to grow & add to the family, Petspiration Group was formed.... acknowledging our history, where we’ve come from and all we have achieved... we have now come together for the pets that inspire us! We are all about... People, Pets & Planet
Adelaide Animal Emergency and Referral Centre, Kurralta Park, Adelaide SA (posted 5th December) Vet Nurse Manager
Nurse Manager Maternity Leave Position – Full Time
The Nurse Manager position is available from the 24th of October 2022 for the duration of a 12-month maternity leave contract.
This position is a 38 hour a week commitment. This position works closely with the Practice Manager, Team Leads and Veterinary clinical Operations Manager and Business Manager. You will be part of the Management team, contributing to the successful operations of AAERC.
The role is both clinical and administrative consisting of 2 day/night clinical and 3-day admin shifts.
The success of the Nurse Manager is driven by working closely with ER nurses and vets in an operational role, maintaining patient care and staff welfare. The ideal candidate will thrive on managing a clinical setting including a client centric approach.
The role requires the following qualities and competencies:
- Maintaining the ER nurse rosters on Went to work, negotiating with staff and communicating any changes to the team
- Overseeing daily operations in ER regarding issues with OHS, staff and patient welfare
- Trouble shooting concerns between Client Relations and other services, nurturing an inclusive culture between teams
- Communicating with nurses using electronic platforms regularly and face to face meetings at least monthly
- Encouraging staff to embark on learning and professional development journeys
- Participating in Professional Development Reviews, probationary meetings, and recruitment
- Inducting, onboarding of new ER staff in conjunction with support the Practice Manager
- Meeting with the Practice Manager and Business Manager on a weekly basis to discuss issues, changes in operations or staffing requirements
- Recognising ER staff for outstanding performance or inclusiveness
- Dealing with early conflict resolution or staff complaints
- Attention to work health and safety compliance, facilities, and equipment issues
- Working closely with other departments problem solving case management and staff sharing
- Work closely with Animal Attendants with daily direction and problem solving
- Collaborating closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction Bringing a transparent leadership style focused on collaboration and engagement
- Some out of hour’s work may be required
- On call phone on a rotating roster with management
About You
- Minimum of 3 years vet nursing/management experience
- Demonstrated experience in leadership or business experience
- Strives for exacting standards of service excellence and clinical care
- Initiative-taking with change management
- Good understanding of daily operations and workload in an S&E business
- Possess strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations within the in industry
- Good knowledge of workplace health and safety regulations
- Experience or interest in becoming a change champion and project manager
- A genuine, warm, and supportive management style caring for people who care for animals
Send to:
Diane Whatling
dianew@aaerc.com.au
0409 281 381
Adelaide Animal Emergency and Referral Centre, Kurralta Park, Adelaide SA (posted 5th December) Administration
Administration (permanent part time position 20-25 hours per week)
Adelaide Animal Emergency Centre – Kurralta Park
Adelaide SA
We are currently seeking an experienced administration person to join our team on a part time basis. You will work closely with the Practice Manager and Business Manager, consulting with veterinary staff, head office and external stakeholders. The role requires attention to detail and experience in Microsoft Office and record keeping.
The Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, dentistry, surgery, critical care, and diagnostic imaging.
As a successful candidate, you will demonstrate and possess the following skills and attributes:
- Accuracy and attention to detail with record keeping
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely with other administration staff, Practice Manager and Business Manager Effective communication skills both verbal and written
- Experience with debt collection an advantage
- Understanding of process driven systems
- Develop working relationships with external businesses
- Ability to prioritise daily tasks
- Work collaboratively with colleagues providing the best possible outcome for customers and the business
- Actively participate in quality improvements for best outcomes
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
What are we offering?
- An opportunity to extend your skill base in a fun unique environment
- Join an experienced team of Professional staff
- Work in an organisation that encourages collaboration working in a friendly fun environment
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Applications via email only including a cover letter with your resume. Only short-listed applicants will be contacted.
Applications to:
Diane Whatling, Business Manager
Dianew@aaerc.com.au
For a confidential discussion please contact me
Adelaide Animal Emergency and Referral Centre
119 Anzac Highway, Kurralta Park SA 5037, Tel: 08 8371 0333
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