Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Belrose Veterinary Hospital, Sydney Northern Beaches NSW (posted 29th June) Practice Manager
Practice Manager
Belrose NSW
We are looking for a motivated and experienced Practice Manager to lead our Veterinary practice and amazing team. Located on Sydney’s Northern Beaches, our clinic is made up of three vets and four nurses. We are passionate about providing the best care for our patients & clients, ensuring we use fear free practices and have the latest equipment and diagnostics available including digital and dental x-rays, ultrasound, and a comprehensive in-house laboratory.
The primary role of this position will be to oversee the effective operation of the practice, this would include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level
- Providing professional support to the team and playing an active role in their learning and development plans
- Nurse rostering, submission of payroll to external accounting team, cash banking and other practice administration tasks
- Oversee our current organisation systems and protocols and implement any changes necessary to maximise their efficiency.
- Assisting in implementing social media & local marketing initiatives
Our ideal candidate:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager
- Experience in customer service and staff management
- Strong communicator, enthusiastic and task-driven
- Desire to grow and support the clinic to the best it can be!
- Happy to undertake general nursing tasks as required.
- Experience with Rx works (preferred but not essential)
- Good business acumen and organisational skills
What we can offer you:
- A permanent full-time role with an amazing team to lead
- Generous renumeration
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
How to Apply:
If you would like to apply, please email your cover letter and resume to John@belrosevet.com.au
See our website https://www.belrosevet.com.au/
VetLove Ashgrove, Gold Coast QLD (posted 28th June) Practice Manager
Full Time Clinic Manager – VetLove Ashgrove
We are looking for a Clinic Manager to run the incredible team at VetLove Ashgrove, supporting owner Dr Ashlee in the general running of the clinic, we are looking for someone with previous experience running a large service-based business. Veterinary experience not required as we have amazing nurses for this very important role.
If you are an amazing Clinic Manager who wants to work in the best veterinary hospital in Brisbane with the best team in Brisbane, then this is the job for you! And no, we are not biased!!
The Team
Family run business lead by Dr Ashlee (Memberships in Small animal medicine and fountain of all knowledge) and Dr Geoff Wilson (crazy adventurer-we dare you to google him) along with Dr Chris (exotics & birds’ interest), Dr Lauren, Dr Kirra and Dr Tom, we have awesome Nurses and Receptionists even down to our cool kennel hands, it is an honour to work alongside these legends!
What we can do for you
We know you work hard, so we also want to give you the time off to spend with family/friends/pets/hobbies whatever interests you!
We have strong core values and ethics with the patient’s best interest at heart; the good old saying “treat every pet as if they were your own” is true within VetLove.
Days are never boring! Practical jokes, coffee, chocolate and great team environment makes every day a pleasure, sure we get stressed and have our off days (who doesn’t) but as a rule we club together and smash the day out as a team.
We set aside money to help you with your skills and education, you want to learn more. We can assist you, we can even source courses for you. We also have a VetLove Conference every year.
You want ownership/bonuses/feedback and recognition – you got it!
Support, collaboration, and team spirit is not only with the individual clinic but across the VetLove team. Known for our culture, the Leadership team are also a great group to be around. Meeting every month, it’s a crazy day but always fun; friendly competition across the group makes for some interesting conversations.
You have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, our team and your business.
What are we looking for?
We need someone with proven experience running a large team. You need to have exceptional communication and leadership skills. Attention to detail and time management is very important.
Clinic administration and financial management including inventory control, stocktakes, reporting, clinic systemisation and compliance. Problem solving along with exceptional client care is also required.
What’s next?
Don’t ignore this opportunity, if you have proven experience within a similar role then apply now. Are you happy in your current role? You could be happier! Send your resume and cover letter in, what’s the worst that could happen? You apply and you love us (of course you will) and what if you are everything we are looking for? Email: hr@vetlove.com.au
Your application will be kept highly confidential until we can shout from the rooftops that you are part of the VetLove family!
Diggers Rest Animal Hospital, Outer North West Melbourne VIC (posted 28th June) Practice Manager / Vet Nurse
Practice Manager / Vet Nurse - Full or Part-Time
- Want to work in a place that puts a smile on your face?
- Want to be a part of a collaborative and progressive team?
- Are you keen to grow and develop skills?
If this sounds like a good fit for you then read on.
We are looking for a practice manager / vet nurse to join our crew. We are a new practice that is expanding and empowering nurses to participate more and more in assisting our vets to get through their workload. Being caring and passionate are a must, and you will need to love people and want to help them solve their problems. We already know that you love animals!
We focus on team building, only the highest standards of care, and training both in the veterinary field, as well as personal development. We have all the toys in our purpose built, spacious practice – DR digital radiography, DR digital dental radiography, latest in-house blood analyser, colour Doppler ultrasound, etc.
You'll need to be willing to push yourself to make a difference in our practice, and to our clients and their pets. If you are just "looking for a job", then this position won’t suit you. However, if you value progression and learning, and working in an extraordinary practice with an exceptional team, please call Glen Hastie on 0409 196 110, and email your CV to glen.hastie@gmail.com
Diggers Rest Animal Hospital
29 Plumpton Rd
Diggers Rest
VIC, 3427
(03) 8722 9922
diggersrestvet.com.au
Caryn Veterinary Hospital, Edgewater, Perth WA (posted 28th June) Receptionist
Veterinary Receptionist - if you love the front of house stuff, then we want you!
This is a new role but an exciting one! If you’re motivated, client-focused and have attention to detail then this role will be perfect for you.
Our ideal candidate will demonstrate a strong work ethic, with a love of chatting to clients, working efficiently and providing top-notch care to patients. You’ll love educating clients, providing a great standard of communication and care to them and ensuring their pets are appropriately fussed over when they are in the clinic.
Oh, and ability to have a laugh is essential!
Do you thrive on feeling like you've achieved results for your patients and clients, and have a positive 'can-do' attitude? Then you're perfect for our team!
ABOUT US
- We are a small but fairly busy family Vet Clinic.
- We provide extensive services to our clients, including mobile home visits, puppy pre-school, grooming, complex and routine surgeries.
- A track record of building a fun, motivated and friendly team with a loyal client base.
- We focus on exceptional customer service, creating a 'family feel clinic' and working efficiently and effectively while having a laugh
- We always strive to improve and educate, professionally and personally, in everything we do.
ROLES AND RESPONSIBILITIES
This role is for a part time receptionist (though full time will also be considered for the right candidate) and we are open to discussing hours of work - while experience in this particular role is preferred, as long as you have the right enthusiastic attitude then you are who we are looking for!
Your role encompasses all reception duties, administrative needs, some marketing (social media, newsletters etc) and occasional assistance with other Vet Nurse duties. You will be part of a 1.5 Vet, 2.5 Nurse team and you will have direct input into maintaining and continuing to build a vet clinic that thrives with loyal clients and patients, and working with a well-liked Vet and Nurses. Being proactive, efficient and having strong attention to detail is a must.
REQUIREMENTS
- Registered and Qualified Vet Nurse (though a Certificate II or III will be considered)
- 1 years' experience in small animal clinics preferred but not essential
- Ability to work quickly and efficiently in a close working relationship with your boss and fellow team mates
- Desire to learn and make the role your own
- Enjoyment in building great relationship with clients and your patients
- Attention to detail and efficiency in performing tasks to a high standard
- Team spirit (and able to have a laugh!)
REWARDS
The successful candidate will be rewarded with an attractive salary above award + Superannuation+ Bonuses and Incentives.
Please email your resume to: thevet@carynvet.com.au by the 15th of July.
Only successful candidates will be contacted.
Veterinary Specialists of Sydney (VSoS), Miranda, Sydney NSW (posted 24th June) Billing Coordinator
BILLING COORDINATOR SUPERSTAR
We are excited to be looking for a superstar Billing Coordinator to join our team. You will be a key player in contributing to the success of our business by ensuring that all charges are captured and align with the patient’s treatment record. You will work with our wonderful clinical staff to coordinate and maintain accurate invoices and give our patients families billing updates while their fur-babies are in hospital care. Fulltime role, some nights and weekend work will be required.
About Us
Here at VSOS, we are dedicated to ensuring each and every pet who comes into our hospital has the best possible outcomes. Our people are amazing. Passionate, brilliant, and deeply compassionate. We are a close-knit team, working together in an inclusive and supportive environment, where everyone is empowered to deliver gold standard standards.
What our customers are saying:
“Fantastic service. Available, friendly, and immediately responsive”
“The team at VSOS are second to none”
“Super caring and compassionate staff who genuinely care about pets”
About This Role
As a successful billing coordinator, you already have a good idea as to the day-to-day requirements of being a billing and accounts legend. Knowledge of the veterinary industry or a nursing background are advantageous, however the focus will really be on your attention to detail. Here are some of the key skills that we are seeking that are particularly relevant to this opportunity:
- Attention to Detail – Capturing and reviewing all patient charges from our systems EzyVet, Cubex and Smartflow.
- Client Communication – the ability to provide our wonderful patient families with regular updates on their bill while their fur babies are in hospital and following up outstanding payments when required.
- Become one of the team members who are the “go to” experts for billing enquiries
About You
Your qualifications are certainly essential to your success in this role, and it is expected that you will impress us with your skills in some of the following ways;
- Getting things done, on time and with a minimum of fuss
- Knowing that great results are only achieved and accomplished through teamwork and mutual respect
- Maintaining a positive, supportive approach at all times
- To never stop learning and to never stop sharing knowledge
- The confidence to own tasks and responsibilities, and deliver positive outcomes
- Ideally but not mandatory some veterinary or allied human medical experience
Our Location
We are located in Miranda in The Shire. Only 26kms south of the Sydney CBD and near some of Sydney’s most beautiful beaches. We are surrounded by cafes, have a major supermarket across the road and lots of other amenities close-by.
Our Offer
In order to attract a legendary Billing Coordinator like you, we have a flexible approach to remuneration based on your expertise and potential – typically this will include…
- A salary range in the order of $55k-$60k
- A Supportive, inclusive, and dynamic team environment
- Employee Pet Wellness discounts
- High-end facilities
- Highly experienced specialists who work beside you, every day
- Training and career progression
- Flexible work hours
- Work in one of the premier multi-disciplinary Veterinary Specialist hospitals in Sydney
- Close to public transport and all amenities
At VSOS everything we do is based upon the belief in our team. This belief centres on treating our staff, clients and referring veterinarians as part of our VSOS family and strive to deliver the best outcomes every single time. If your wish is to join a family-like culture, then please reach submit your CV with interest to: HR@vsos.com.au or call +61 2 8376 8767.
You can find out more about us on www.vsos.com.au or our
Capalaba Veterinary Clinic, Redland City QLD (posted 24th June) Team Leader
We have an Exciting Opportunity for a Permanent Part - time Team leader
Do you feel you are ready for the next step in your nursing career?
We are looking for a motivated and focused person to lead a team of like-minded professionals to provide outstanding customer service.
The right candidate will have a commitment and passion for high-level patient and client care plus the desire to provide exemplary customer service to our clients at Capalaba Vet.
The perfect candidate:
- Certificate IV or equivalent (minimum) qualified Veterinary Nurse.
- Exceptional customer service skill
- Ability to innovate, work alone and under pressure.
- Marketing skills; ability to drive marketing campaigns through social media (with support)
- Have a great work ethic, be reliable, honest and enthusiastic
The following are also desirable, but not essential:
- Experience with RxWorks
- Experience in mentoring and teaching Certificate II and IV Veterinary Nursing students
Our benefits
- Above award rate wages and a predictable roster
- An individual continuing education allowance ($400 p.a)
- Quarterly nurse training nights
- Monthly profit share after a six month probation period
- $2000 annual social fund for the whole team.
- Very generous staff discounts for looking after your own furry kid's needs.
In addition to providing a high level of customer service, the Team leader will ensure the smooth day-to-day running of the practice and coordinate all administrative tasks.
This position would suit a nurse looking for the next step in their career or a current Practice Manager/ Senior nurse looking to join a supportive working environment and develop a new skillset.
How do I apply?
Please email your resume with a covering letter to employee@judhar.com
Vet HQ Double Bay, Eastern Suburbs, Sydney NSW (posted 24th June) Customer Service Representative
Customer Service Representative - Full Time
Vet HQ is one of the most respected Veterinary clinics in the Eastern suburbs.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. An exciting opportunity has opened for a full-time customer service representative to join our progressive and high performing team.
The right candidate must be passionate about people as well as animals with an aim to provide a high standard of care to all our clients. We are committed to professional development and maintaining a positive culture so we can continue to deliver gold standard service.
Although experience in a veterinary practice would be desired, it is not essential as we are looking for someone who is focused on delivering outstanding customer service.
This is a great opportunity for someone that is wanting to get into the veterinary industry.
Skills and attributes:
- Delivering excellent customer service to our clients
- Experience in RX works preferred but not essential
- Exceptional organisation skills
- Excellent time management
- Build an outstanding rapport with clients
- Solutions focused
- Customer service experience
- Ability to work well under pressure
- A positive “can do” attitude
Key responsibilities include:
- Answering phones
- Scheduling appointments
- Communicating with clients and staff
- Financial transactions
- Administration duties
- Maintaining records and communications
What we can offer you:
- Continuing education
- An opportunity to work with a fantastic high performing team
- A caring environment that focuses on staff wellness
If this sounds like the perfect role for you the please email: kate@vethq.com.au
Advanced Vetcare, Kensington, Melbourne (posted 22nd June)
VETERINARY RECEPTIONISTS REQUIRED - Full Time or Part Time
Advanced Vetcare Kensington is a veterinary referral centre with 24 hour emergency and critical care support. We are a continually growing purpose-built facility in central Melbourne. We currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services. We also offer rehabilitation services in the form of veterinary physiotherapy and canine hydrotherapy.
Two of our much-loved reception team members are soon to go on maternity leave. Applications are invited from nurses or veterinary receptionists to fill full time or part time positions.
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment. The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
We are a large and dedicated team in a busy and progressive hospital that aims to provide the highest level of service.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au prior to Friday 15th July.
Adelaide Veterinary Specialist & Referral Centre, Norwood SA (posted 21st June) Client Services Officer
Client Services Officer
AVSARC (Adelaide Veterinary Specialist & Referral Centre) and AEC (Animal Emergency Centre)
Norwood, SA
The Adelaide Veterinary Specialist and Referral Centre (AVSARC) and Animal Emergency Centre (AEC) is a purpose-built multidisciplinary hospital. We provide referral services in Surgery, Internal Medicine, Oncology, Dermatology, Diagnostic Imaging along with 24/7 Emergency and critical care.
Our collaborative approach allows for the highest quality of patient care as well as continuous learning.
An exciting opportunity for an experienced veterinary client services staff member to join our dynamic and motivated team at AVSARC/AEC.
You are at the front line of our business requiring exceptional customer service providing the best client/ patient experience. This a fast-paced veterinary specialist and emergency service working in a team-based workplace.
As a successful candidate, you will demonstrate and possess the following skills and attributes:
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments – Surgery, Medicine, Dermatology and Emergency
- Strong communication skills both verbal and written
- Experience with veterinary software advantageous (RxWorks)
- Process consent, insurance, and new client forms
- Ability to maintain daily administration with a high level of accuracy and attention to detail
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Work collaboratively with colleagues to provide the best possible outcome for clients and patients
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
- Ability to work flexible hours over 7 days between the hours of 7am-11pm.
What are we offering?
- An opportunity for you to extend your skill base working in a high-end veterinary referral and emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Applications via email only and should include a cover letter along with your resume. Only short-listed applicants will be contacted.
Applications to: Adam Jenkinson, Business Manager reception@vetreferrals.com.au For a confidential discussion please contact (08) 8132 0533
Yeronga Vet Surgery, Inner South Brisbane, QLD (posted 20th June) Practice Manager
Yeronga Vet Surgery has an exceptional opportunity for an experienced Practice Manager to join their boutique team!
- Attractive salary and benefits
- Superb location
- Join our community of practice managers, veterinarians, and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care
About The Clinic
Yeronga Vet Surgery has become an icon of gold standard and alternative therapy veterinary care in Brisbane. The team pride themselves on the health and wellbeing of small animals from birth right through to their senior years. Our team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services.
About The Role
The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services
- Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments
- Leading on company initiatives, projects and technology
- Bringing a transparent leadership style focused on collaboration and engagement
About You
- Minimum of 3 years vet nursing experience is preferred
- At least 1-2 years of leadership or business experience is desirable
- Strives for high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident – we use RxWorks
- Possess strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals
Yeronga Vet Surgery are looking for a leader with fresh eyes and ideas to create their dream team! This is a dynamic, vibrant and fun work environment offering plenty of scope for an enthusiastic and compassionate leader.
Apply Online at VetPartners Careers - Practice Manager - Full Time - Yeronga Vet Surgery (jobvite.com)
Cremorne Veterinary Hospital, North Sydney, NSW (posted 17th June)
Cremorne Veterinary Hospital is looking for a Full-Time Senior Veterinary Nurse to join our amazing nursing team!!
Are you looking to join a talented and friendly team at a practice with a great working environment and in a great location?
The Cremorne Veterinary Hospital is the original Vet in Mosman with over 50 years of service to pets across the lower North Shore. While a lot has changed in that time, our dedication to caring for your pets has not. The new purpose-built Hospital is conveniently located opposite the Metropole Centre on the Mosman side of Spofforth St, just one block down from Military Rd. There is onsite parking.
Our focus is on offering the highest standard of health care to our patients and providing this with a focus on animal welfare and the pet's experience within the clinic. Our client base are loyal and dedicated to their pets, allowing us to provide best practice diagnostics and treatment to our patients.
We have a great range of equipment to allow us to perform the highest quality of medicine. Our equipment & benefits include;
- Digital X-ray
- Im3 digital dental x-ray
- BFC Ultrasound
- In house Idexx Pathology
- High-end patient monitoring
- Access to veterinary specialists
- Continued education allowance
- Fantastic & loyal clients
- Experienced supervision at all times
Practice Hours
Mon to Fri: 8am – 7pm
Sat: 9am – 3pm
Sun: 10am – 12pm
Your key responsibilities will include, but are not limited to:
- Provide effective support to veterinarians in all aspects of veterinary nursing
- Maintain an excellent level of patient care and customer service at all times, treating every patient as if they were your own.
- Maintain a consistently high level of organisation and cleanliness in the hospital and kennel areas at all times
- Leading and managing a fantastic team
- Overseeing the delivery of outstanding veterinary care
- Ensuring the practice runs efficiently
- Assess clinic accounts, rostering, budgets, KPI’s and other financial reports, recruitment
- WHS Compliance
What we are looking for:
- A minimum of 4-5 years’ experience in Veterinary Nursing with appropriate Certificate IV qualifications
- Confidence with reception duties
- An ability to work efficiently, both independently and as part of the team
- Strong leadership and team building skills, with the ability to provide coaching for team members and to build a positive culture in your team
- A high level of skill in monitoring anaesthetics is necessary
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills
- Availability on a Friday and Thursday afternoon
For further information, please visit: https://www.cremornevet.com.au/
Apply Now!
https://jobs.jobvite.com/vetpartners/job/ofLQjfwT
Please apply online with your CV & Cover Letter or by emailing ashleigh.clayton@vet.partners
Beachside Vet Surgery, Coolum Beach, Sunshine Coast QLD (posted 17th June) Vet Nurse / Receptionist
Casual Veterinary Nurse / Receptionist
About us and our location
Our clinic is located on the beautiful Sunshine Coast in Coolum, about an hour from Brisbane. Close proximity and easy access to the picturesque beachside, perfect for unwinding after a busy day during the summer months.
We are looking to expand our growing team and we are looking for a Casual Receptionist/Veterinary Nurse, who wants to work with a team that love their jobs and have a passion for delivering world class patient care. Our ideal candidate is fun, organised, communicates well with the team and loves to build relationships with the clients.
Our clinic is proudly owned by Vets Central (VC Operations Pty Ltd) and as part of a larger organisation, you will have the benefit of a sharing of knowledge from various avenues.
The Position – Our ideal candidate
- Previous experience in a customer service/receptionist position & Cert IV in Veterinary
- Nursing is desirable however demonstrated experience in a busy clinic is a must.
- Positive and outgoing with a genuine passion and love for animals.
- A focus on delivering the best standard of care possible for clients and their pets
- Organised and able to handle a fast paced reception environment.
- Ability to work independently and as part of a team.
- Time management and multi-tasking skills.
- Able to schedule appointments and procedures for multiple veterinarians.
- Experience in Veterinary software.
- Preparing patients for surgery.
- Administering medication.
- TPR’s and tracking and charting vitals.
- Admitting and discharging patients.
- Updating clients on their pet’s progress.
What’s on offer:
- Great location
- Competitive pay rate
- Friendly and supportive team environment.
- Friendship, challenge, support, fun, diversity and satisfaction
- We look after our team and value everyone’s professionalism, integrity and love of animals.
Come and join our team!
Send cover letter and resume to: hr@vetscentral.com.au
www.beachsidevetsurgery.com.au/ Look us up!
Adelaide Animal Emergency and Referral Centre, Adelaide SA (posted 17th June) Client Relations / Reception
Client Relations/Reception
Adelaide Animal Emergency Centre
Adelaide SA
We are currently seeking experienced veterinary client relations staff to join our team on a part-time basis. You are at the front line of our business requiring exceptional customer service providing the best client patient experience. This a fast-paced veterinary specialist and emergency service working in a team-based workplace.
The Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, dentistry, specialist surgery, critical care, and diagnostic imaging. Our environment is fast paced, working closely within an efficient team.
About you
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments - surgery medicine, dental and emergency
- Strong communication skills both verbal and written
- Experience with veterinary software an advantage
- Process consent, insurance, and new client forms
- Ability to maintain daily administration with a high level of accuracy and attention to detail
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Work collaboratively with colleagues to provide the best possible outcome for clients and patients
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
- Ability to work flexible hours between 7am -10pm including some weekend work
Our offer to you
- An opportunity for you to extend your skill base working in a high-end veterinary referral and emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Applications via email only and should include a cover letter along with your resume. Only short-listed applicants will be contacted.
How to Contact Us
If you would like to become part of our dynamic team, apply now with your cover letter and resume to VetNurseCareers@gxltd.com.au
Greencross Vets Frankston & Mt Waverley, SE Melbourne VIC (posted 17th June) Vet Nurse Manager
Vet Nurse Manager
Frankston & Mount Waverley VIC
An opportunity for a Veterinary Nurse Manager to join our Frankston & Mount Waverley teams on a full-time basis.
The Animal Emergency Centre Frankston & Mount Waverley has a unique opportunity for a passionate and innovative Nurse Manager to join our Team, who is motivated by leading an ECC nursing team including ancillary services, to provide a safe and high standard of patient care and client service. The Nurse Manager will work closely with the Business Manager and Vet Directors on all aspects of running the hospital and assume overall responsibility for the nursing department. Responsibilities would include;
- Managing day to day operations of the hospital
- Overseeing nursing care and client services
- Leading and developing the nursing team, and building a positive team culture
- Workforce planning including rosters and recruitment
- Inventory management
- Administrative tasks
- Contributing to the continuous development and improvement of the AEC
The Nurse Manager role is an exciting opportunity to join one of Melbourne’s most dynamic ECC hospitals, where there is a genuine drive to provide a supportive and caring work environment. The role will be supported by a highly experienced and collaborative leadership team, with over 15 years of veterinary leadership and management experience.
At the AEC we are passionate about providing our team with the opportunity to perform to the best of their abilities. Our Nurse Manager plays a key role in developing and mentoring our nurse department, therefore a high motivation in these areas is crucial.
What you need to bring
- A passion to lead and motivate a high functioning nursing team
- Exceptional organizational skills
- A keen eye for rostering
- Leadership and team building skills
- Ability to work autonomously
- Previous experience in leading a team
- Certificate IV in Veterinary Nursing or equivalent
What can AEC Offer?
- Paid Parental Leave!
- A stable team of passionate Vets & Nurses – Our team member retention is outstanding
- A skilled, motivated and caring team
- An encouraging learning environment for advanced training
- Opportunities for professional development and career growth
- An impressively stocked food pantry
- A challenging and rewarding position – what doesn’t challenge you, won’t change you!
How to Contact Us
If you would like to become part of our dynamic team, apply now with your cover letter and resume to VetNurseCareers@gxltd.com.au
Pet Chemist, Tweed Heads, Northern NSW / Gold Coast QLD (posted 17th June) Customer Service Representative
Are you a veterinary nurse that is ready for a change but would still like to use your skills and help people to manage their pets health?
We are looking for an experienced veterinary nurse to come and join our customer service team. We currently have a team of former veterinary nurses who have thoroughly enjoyed the change as they no longer need to stand on their feet all day, wrangle animals or frequently change their clothes due to mess! Does this excite you?
About the business
Pet Chemist is Australia’s largest online Pet Chemist - an innovative online business focused on the retail of premium health care related pet products, including pet medication, supplements, food and parasite control.
Our mission is to make managing our clients' pet's health easier and significantly more affordable by providing a trusted online source of low cost pet health products and medication. We take pride in our low prices, excellent service and fast delivery which is reflected by 4.9 stars on Google from over 1,900 reviews (so far).
Pet Chemist is part of the Mad Paws group, which exists to create the best life for pets through our business divisions including our marketplace, toy and treat business, dog food offering, insurance and pet homewares.
About the role - Customer Service Representative
- We are seeking someone who enjoys helping clients to achieve the best possible health outcome for their animal.
- You must be confident working independently as well as in a group setting.
- The ideal candidate will be passionate about pets, have a very high attention to detail and have a personable phone manner.
- The candidate could have experience in either a pharmacy, pet industry or customer service setting.
- The candidate must also work well in a vibrant team!
Day to day responsibilities
- The role will primarily involve customer service.
- Customer service will cover both inbound and outbound phone customer service as well as email, website live chat and social media enquiries.
- Customer service will involve taking phone orders, delivery enquiries, providing product information and providing information on how to order pet medication through our service.
- The role will also involve assisting in the overall operation of the business, which includes general office administration.
Benefits and perks
- For the ideal candidate, we will offer above an award wage.
- Staff discounts available for veterinary care and retail products.
- Full-time or part-time hours across a 7am to 5pm roster.
- No public holidays
Skills and experience
- Must be proficient with computers - e.g. Word, Excel
- Strong customer service skills and excellent phone manner
- Ideal candidate will have a strong attention to detail
Email your resume to mel@petchemist.com.au if you would like to apply
Animal Referral Hospital Essendon Fields, NW Melbourne VIC (posted 17th June) Receptionist Vet Nurse
Receptionist Vet Nurse
Essendon Fields VIC
- Customer Service / Reception and Triage
- Permanent part time (weekday evenings, weekend days/evenings) 20-30 hours per week
- Casual (weekday evenings, weekend days/evenings, public holidays)
- Above award salary
The Animal Referral Hospital (ARH) Essendon Fields is a 24 hour per day, 7 days a week hospital with a dedicated team working across ECC, internal medicine and surgery. We aim to provide a responsive, comprehensive emergency and referral service to Victorian veterinarians, their clients and their patients.
ARH is looking for an enthusiastic, energetic, dedicated vet nurse with a Certificate IV qualification who loves customer service and wants to be an Emergency and Critical Care afterhours receptionists triage nurse. Veterinary medical knowledge is essential for this position. The successful applicant must be a qualified nurse and have at least two years’ experience in the veterinary industry. Previous experience at a referral hospital with Rx Works would be an advantage; however, your professional approach is more important to us.
The Role
The role is primarily responsible for front of house reception and triage of incoming patients to the Emergency Department and providing an exceptional level of customer service. This position is completely committed to emergency reception and customer service and will not involve any nursing tasks other than triage.
You must be able to confidently and calmly triage patients as they arrive and liaise with the rest of the emergency team in a fast and efficient manner. This role involves multitasking and consistently providing high quality customer service in a sometimes-hectic environment with high attention to detail.
About Your New Role
- Provide a welcoming and professional atmosphere for clients with exceptional customer service, face to face and over the phone
- Perform patient assessment / reassessment
- Sort patients into priority groups according to guidelines
- Support the veterinarians and nurses, liaise knowledgeably and accurately with staff and clients.
- Providing continuous improvement in the area of practice
- Reception administration duties and support
- Cash handling, EFTPOS and bank reconciliation
- General housekeeping
How to Contact Us
If you would like to become part of our dynamic team, apply now with your cover letter and resume to VetNurseCareers@gxltd.com.au
Evervet Prahran, Melbourne VIC (posted 16th June) Receptionist
Veterinary Receptionist
About us:
Established in 1975, the Evervet group is a progressive, dynamic, family-owned veterinary hospital that has achieved ASAV ‘Hospital of Excellence’ accreditation status. We practice Fear Free veterinary medicine and focus on delivering Gold Standard patient care and client experience. The Evervet group of veterinary practices is affiliated with Ripponlea Veterinary Hospital.
Why Evervet?
Our pets bring communities together, they see us through tough times. They build us up, and they keep us grounded. We owe our pets so much. Here at Evervet, we exist to honour their gift, with the heartfelt care they deserve.
The veterinary profession has advanced and changed a lot, sometimes this can mean the care our pets receive starts to feel just a tad impersonal. We don't provide cookie-cutter solutions at Evervet and recognise the importance of familiar faces and tailored care. Join a team of locals you can get to know and trust.
We have 3 locations in the Evervet family. Each with its unique look, feel and services available from laparoscopic (keyhole) surgery to orthopaedics, CT scanning, and behaviour.
The welfare and mental health of our staff are of paramount importance to us, and we work hard to provide a supportive and caring environment, where staff can learn and grow.
Your pet, your family, always.
For more information, please visit www.evervet.com.au
Role
An opportunity for a Veterinary Receptionist to join our team. The role can be part-time or full-time, and we are happy to work with the successful applicant to help them achieve a reasonable work-life balance.
We are seeking someone with reception or customer service experience that is passionate about patient care, with an ability to provide a high level of client service and share this skill and knowledge with others.
About you
We require an experienced Veterinary Receptionist who shares our passion and vision of gold standard patient care and providing an exceptional client experience.
- Exceptional written and verbal communication.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution focused.
- Ability to build relationships with internal and external parties.
- High levels of positive energy, motivation, and passion.
- Knowledge and understanding of a veterinary clinic or medical environment (preferable).
- Have a patient-centric approach to their work ethic.
- A willingness to learn new skills and procedures.
- Able to be autonomous and self-governing in their approach to work
- You want to work somewhere where you have a voice.
- Uphold and be compliant with all OH&S regulations and DHHS Covid-19 regulations
- The concept of "Your pet, your family, always." fits with your ideal of best practice veterinary care.
Qualifications/Experience
- Experience in a reception or customer service role.
- Good knowledge and understanding of veterinary nursing procedures.
- Flexible and adaptable within a team environment.
- Good organisational, communication, and customer service skills.
- 1 year of in-clinic experience is preferred but not essential.
- Experience with ezyVet would be highly regarded.
What’s on Offer
Along with our vet and nurse team, you will be supported by a highly skilled, devoted reception team, who are all working towards the same goal of providing the highest standard of client experience and care to our patients.
We are committed to your professional growth and development, providing opportunities for you to progress in areas that inspire your passion to change the lives of pets. We offer continued education and support through our training and development team. We are committed to providing you with development based on your interests and long-term goals.
- Continued education is strongly encouraged and facilitated through our Training and Development team this includes regular tutorials, daily rounds, weekly team meetings, and online courses.
- You will receive the above award remuneration (Commensurate of experience)
- Lunch is provided
- Access to our EAP
- Employee discounts and benefits
- A dynamic, social, and fun team with an opportunity to build a long-term career in a progressive family-owned practice.
- You know you will thrive in a supportive and collaborative environment.
- Induction program of two weeks with our fantastic training and development team to ensure you are set up for success.
Apply Now!
If you would like to become part of our team, please send your resume accompanied with a cover letter to our Head Nurse Katie: careers@evervet.vet
Paws and Claws Veterinary Clinic, Mundaring WA (posted 16th June) Vet Nurse/Receptionist
Paws and Claws Veterinary Clinic - Veterinary Nurse Position
We are seeking an experienced, enthusiastic, confident, hard-working, registered veterinary nurse to join our small team, where you can use all your nursing skills to your full potential. There will be a mix of surgical and reception duties. No after hours or late nights!
The role will be permanent part-time for 3 days a week, with a rotating 1 in 3-week Saturday morning shift.
Tucked away in the Perth Hills, Mundaring.
You can find out more about us by visiting https://pawsandclawsvet.com.au or
Come Join us!
Please email your CV to reception@pawsandclawsvet.com.au
Greencross Vets Brookvale, Northern Beaches Sydney NSW (posted 16th June) Practice Manager
Practice Manager
Brookvale NSW
An opportunity for a Practice Manager to join our Brookvale team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to VetNurseCareers@gxltd.com.au
Colonel Light Veterinary Clinic, Inner SE Adelaide SA (posted 15th June)
Veterinary Receptionist - Full Time
Our team is looking for a compassionate, empathetic and organised person to fill a new reception role. Previous experience in a Veterinary clinic, or medical practice, would be highly advantageous, but not essential.
We are a dedicated team of knowledgeable, experienced and supportive Veterinary Nurses and Vets. The Clinic is a very busy small animal practice located in the southern foothills of Adelaide.
The position will require someone with an excellent phone manner and great organisational skills who can communicate well and work as part of our team.
The role is a permanent one, with the successful candidate rostered Monday through Friday and every 4th Saturday morning. Pay will be commensurate with experience and qualifications, incorporating above award rates and regular pay reviews.
Skills required
- Experience working as a receptionist / customer service role in a busy reception environment, where veterinary/medical experience is advantageous but not essential.
- The ability to manage multiple incoming phone lines and potentially emotional clients.
- Excellent written and verbal communication skills and a warm and friendly telephone phone manner .
- Well developed computer literacy and accurate record keeping skills.
- A positive and professional demeanour.
The role will be based around reception duties, involving;
- Managing multiple incoming phone lines.
- Welcoming clients and their pets into the practice.
- Booking and managing appointments for multiple Veterinarians.
- Invoicing and processing client payments.
- Managing email enquiries and email communications.
- Maintaining a clean and presentable reception area.
- Operating as the liaison between our clients and our staff .
Please forward your resume to;
Dr Zoe Wearing at: accounts@colonellightvet.com
Barossa Veterinary Service, NE of Adelaide SA (posted 15th June) Practice Manager
Practice Manager
Barossa Veterinary Service is a high-quality, growing mixed animal vet practice with two locations based in the Barossa area. Our veterinarians and nurses are committed to excellence in the veterinary industry. With many years of veterinary experience, we are well known locally as an employer and practice of choice.
Our philosophy:
To maximise the health and welfare of animals by inspiring change in how owners think and care for their animals.
This is an outstanding opportunity for an energetic leader and astute business person to take on the role of Practice Manager.
Reporting to the Practice Partners, the primary responsibilities for this role include developing and supporting the strategic direction and planning of the practice, developing business initiatives that will drive the practice forward, measuring and monitoring key performance indicators, overseeing the daily practice operations in conjunction with the management team and managing the team of veterinarians and veterinary nurses.
This is a full-time role that would be based at one clinic but involve liaising and maintaining communication between both clinics.
The successful candidate will possess:
- Outstanding leadership skills and experience in managing a team
- Experience developing and driving business plans and key performance indictors
- The ability to manage and implement change
- Experience working within the veterinary industry (desirable but not essential)
If this role is the right one for you please send your application, including a cover letter and resume, outlining your suitability against the above mentioned criteria to:
Please email applications to josh@barossavetservice.com.au.
Curtis Street Vets @ Pimpama, Gold Coast QLD (posted 14th June) Receptionist
Veterinary Receptionist Position - Full Time
Curtis St Vets @ Pimpama is a family owned small animal practice located on the northern end of the Gold Coast. We are a busy, rapidly growing clinic and would love to bring on board a dedicated receptionist with exceptional customer care skills.
This position is permanent and we are offering up to 38 hours per week.
Key Responsibilities
- Welcoming clients and their fur babies, managing the flow through to consultations and hospital admissions.
- Handling a high rate of phone calls, make bookings, the ability to phone triage is highly desirable.
- Monitoring the appointment schedule to ensure good workflow.
- Answering emails, organising histories for insurance claims and emailing clients pre surgery instructions.
- Over the counter sales, invoicing and processing payments via eftpos including
- Afterpay & Vetpay.
- Preparing surgical admission paperwork and litter vaccination paperwork.
- Processing end of day banking.
Highly valued attributes
- Prior experience in the Veterinary or animal care industry.
- Good computer skills.
- Effective time management skills.
- Attention to detail.
- Exceptional phone manner.
- Performs well under pressure.
- Dedicated & professional.
- Compassionate & caring attitude.
- Team player with excellent inter-personal skills.
If you would like to be part of our skilled & dedicated team, please email: practicemanager@curtisstvets.com.au to arrange an interview.
We look forward to hearing from you!
Find out more about us on our website
Canberra Veterinary Emergency Service, Gungahlin, ACT (posed 10th June) Nurse Assistant/Receptionist
Are you looking to pursue a career in Veterinary Nursing and want to advance your skills in a great team environment? We currently have a Casual position available for a Nursing Assistant role.
About us
We are an after-hours service for emergency and critical cases, operating weeknights from 6pm to 8am and 24 hours on weekends and public holidays. This means our shift structure comprises of early morning, evening and weekend shifts, perfect for work life flexibility!
We care about the members of our team, particularly the direction of their career progression and managing work-life-balance. We strive for a positive and inclusive work culture, with a team who support each other in their learning.
About the Role
Canberra Veterinary Emergency Service (CVES) has a fantastic opportunity for an individual to join our team who has completed their Cert II in Animal care, and is now studying or enrolled in the Cert IV in Veterinary Nursing.
As a Nursing Assistant, you are responsible for the general care, handling and hygiene of the practice. This role will include a large portion of cleaning duties and laundry, as well as assisting the nurse and vet teams with their patients. It will also involve jobs such as running pathology tests, walking dogs, and basic reception duties.
About you
We require a Nursing Assistant who is passionate about learning and evolving their career pathway, with the desire to develop skills in the field of emergency in a supported environment.
Key requirements to succeed in this role:
- Minimum II in Animal Care and Management, or equivalent experience
- Currently enrolled or studying a Certificate IV in Veterinary Nursing
- Sound knowledge of animal care and handling
- Basic clerical and/or reception skills
- Strong interpersonal skills: ability to be client-focused, with a positive attitude and strong communication skills
- High level of initiative
- Ability to take direction and work under supervision
- Effective time management skills
- Punctuality and reliability
If you are interested, Email us at: humanresources@cves.com.au
My Pet Hub, Townsville QLD (posted 10th June) Practice Manager
Practice Manager - My Pet Hub Townsville - Part Time or Full Time!
We are looking for a highly motivated and experienced Practice Manager to lead our Veterinary practice. Our clinic has state of the art equipment and we aim to provide the very best standards of care to all clients and pets. We offer numerous professional veterinary services including everything from consults to surgeries. The team has strong experience in small animal medicine, Orthopaedics, Soft Tissue Surgery, Dentistry. Oncology, Dermatology, Geriatrics, Pathology, Nutrition, and Immunology.
The primary role of this position will be to oversee the effective operation of the practice, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level
- Working with the directors and veterinarian team to develop and implement business plans
- Providing professional and competent support to the team and playing an active role in their development plans
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Challenge us to build upon our high standards of care and service
- Oversee effective organisation systems and protocols to maximise efficiency and smooth workflow
- This role is available on a Full Time or Part Time basis
Our ideal candidate:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager
- Experience in customer service, staff management and mentoring/engaging staff
- Strong communicator, enthusiastic and task-driven
- Customer focused with a can-do attitude
- Desire to grow the clinic to the best it can be!
Apply Online Now at VetPartners Careers - Practice Manager - Full Time - My Pet Hub Townsville (jobvite.com)
Korumburra Veterinary Clinic, South Gippsland, VIC (posted 9th June) Receptionists
KORUMBURRA VETERINARY CLINIC - PART TIME & FULL TIME RECEPTIONIST WANTED
Korumburra Veterinary Clinic is searching for a dedicated, proactive, and organised receptionist - ideally with a minimum of 2 years vet nurse/reception or medical clinic reception experience. We are looking to fill two positions, one part time role and one full time role.
Located in beautiful South Gippsland, we are a mixed practice currently doing 60% small animal and 40% large animal. Our talented team of 5 Vets and 12 Vet Nurses give their best to achieve a high level of patient care while supporting each other in a friendly and caring work environment. You will be joining a vibrant, friendly team who all prioritise patient care and care for each other, you will be appreciated, trusted, supported and provided opportunities for your own growth and development!
Your role will be to welcome clients and patients both face to face and on the telephone, manage appointment bookings and triage patients on a need’s basis. You will also be required to provide administrative support to the practice manager. Our large animal vets will rely on you also to coordinate farm visits and log jobs on our practice management system.
You will possess a passion for animals and be willing to embrace our caring and flexible culture while being supported to move your career forward. Everyone has access to mental health and well-being services, while you’re learning and development needs are catered for via a brand-new self-service platform, providing collaborated workshops, on the job training and on-line learning. An above award remuneration is offered for the best fit candidate depending on level of experience. Hours and days worked are negotiable also.
Apply Online now at https://jobs.jobvite.com/vetpartners/job/o2QWjfwR
Baldivis Veterinary Hospital, Rockingham, South Perth WA (posted 8th June) Receptionist
VETERINARY RECEPTIONIST
Baldivis Vet Hospital is looking for a client-loving and enthusiastic receptionist to join our small animal team. We are located approximately 40 minutes south of Perth.
This is a full time position, the successful applicant will work just 4 days per week, with one of the shifts scheduled on the weekend. However, those seeking a part time position are also welcome to apply.
Previous reception experience (vet or otherwise) is essential, as is a bright, bubbly personality and exceptional communication skills. The position is in a very busy hospital, so time management skills, the ability to prioritise, and organisational skills are also essential.
Applicants must have their own vehicle.
The crew consists of 15 Vets, an experienced nursing team and a dedicated reception team, who are all amazing, friendly and supportive people (and love to share a laugh!). The large hospital is very well equipped and facilitated with a light and spacious reception area, 9 consulting rooms, 3 surgeries and treatment rooms, in-house Idexx lab, digital x-ray, ultrasound, orthopaedic surgeons, visiting ophthalmologist, and an after hours emergency team.
The role is 100% reception, so responsibilities will include client care, administration work, general ‘housekeeping’ and the implementation of practice protocols.
A certificate IV in Veterinary Nursing or Animal Studies is essential. Renumeration- commensurate with experience
If you have a passion for client care, and you are looking for a new venture, please email your application letter and CV (Please include the contact details of your referees) to Dr Danae Dunn, Practice Manager: drdanaedunn@baldivisvet.com.au
Please have a look at us online at: http://www.baldivisvet.com.au/ and https://www.facebook.com/baldivisvethospital/
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 7th June) Hospital Coordinator
Sydney Veterinary Emergency & Specialists are looking for a full-time Hospital Coordinator to join our team!
Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built facility which in conjunction with our exceptional staff allows us to provide excellent care to patients. The emergency service is a 24 hour a day service with a team of experienced and supportive Vets. The referral team comprises of surgical, medicine, anaesthesia and imaging specialists, in addition to our dermatology specialist and dental service.
We are looking for a caring and professional hospital coordinator to join the team on a full-time basis.
About you:
- You love animals AND their owners.... we have amazing clients who value our high standards of care
- You have leadership experience within the veterinary industry, ideally with formal leadership or management training
- You have exceptional task management and can coordinate complex schedules
- You have a solution-focused approach to work and a positive attitude
- You are driven to continue learning and share their knowledge with those around you
- You value collegiality and a positive working relationship with all staff and demonstrate that in your interactions with your co-workers.
- You are innovative in your approach, seeking opportunities to improve processes and further drive the growth of the business
About the job:
- Coordinating the transition of cases between internal departments
- Liaising with other specialist hospitals, including coordinating patient transfers and scheduling outpatient treatments
- Building and maintaining referring vet relationships
- Client relationship management, including responding to client complaints and supporting the reception team to deliver exceptional customer service
- Optimising hospital workflow to allow our veterinarians to see a higher volume of cases, while supporting the ongoing provision of exceptional patient care
- Maintaining and managing the consulting and procedure schedules for specialists
About SVES:
- We like shiny gadgets – and are lucky to have a lot of them
- We love clients as much as we love their pets – you'll need a big heart to work here
- We are professional – we hold ourselves to high standards and you should too.
- We are a team of vets, nurses and support staff that are active in sharing knowledge and have a strong focus on continuous improvement in knowledge, skills and practices. A good workplace culture with likeminded individuals is important to us.
- We believe in a work/life balance; we like our staff to work hard, then have time off to live their lives outside work.
Apply online or by emailing your cover letter and resume to ashleigh.clayton@vet.partners
4 Paws Neutral Bay Veterinary Clinic, Northern Sydney NSW (posted 7th June) Practice Manager
We are looking for a Practice Manager to join our team on a Full-Time basis!
This role will require:
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Ability and the desire to lead, engage and manage a dynamic and high achieving team
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to get involved at all levels, with positivity, energy and drive
- Effective time management and organisation skills
- Sound business knowledge and basic financial understanding
What we are looking for:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager in the medical industry
- The ability to lead, manage and support the performance of your team to ensure excellent customer service and clinical management of cases (including rostering and performance management)
- Experience liaising with industry suppliers and clinical representatives
- Strong communication skills with the desire to build effective working relationships
- Good business acumen and excellent organisational skills
- Superior administration skills and proven ability to maximise operational efficiency.
- The desire to grow the clinic to the best it can be!
What we can offer you:
- Access to practical training programs through our purpose-built Veterinary Training Centres
- A fun and friendly working environment
- Access to one of the strongest networks of veterinary professionals
- Staff benefits
- Endless opportunities with the possibility of working across any one of our NVC/VP clinics in Australia and New Zealand
- Access to our Employee Assistance Program
Apply now with your Resume and Cover letter or by emailing ashleigh.clayton@vet.partners
https://jobs.jobvite.com/vetpartners/job/oRVVjfwK
Veterinary Specialists of Sydney (VSoS), Miranda NSW (posted 3rd June) Team Leader of Internal Medicine
TEAM LEADER, INTERNAL MEDICINE
We are excited to be looking for a superstar Leader in our Internal Medicine department, to walk with us on the next level of our business evolution. You will be a key player in contributing to the success of our business and the efficient running of this department. You will be an inspirational leader and mentor, encouraging a positive culture and leading with a “can do” attitude.
About Us
Here at VSOS, we are dedicated to ensuring each and every pet who comes into our hospital has the best possible outcomes. Our people are amazing. Passionate, brilliant, and deeply compassionate. We are a close-knit team, working together in an inclusive and supportive environment, where everyone is empowered to deliver gold standard standards.
Please click here to see photos!What our customers are saying:
“Fantastic service. Available, friendly, and immediately responsive”
“The team at VSOS are second to none”
“Super caring and compassionate staff who genuinely care about pets”
About This Role
As a successful leader you already have a good idea as to the day-to-day requirements of being a talented manager are. Knowledge of the veterinary industry or even a veterinary background are advantageous, however the focus will really be on your ability to lead teams. Here are some of the key skills that we are seeking that are particularly relevant to this opportunity:
- Operational efficiency – know how to effectively run a department, with a focus on continual improvement of systems and processes
- People Management – the ability to influence and motivate a team to be the very best they can be
- Excellent Communicator– experience communicating clearly with a variety of people throughout the business
- Relationship Builder – proven evidence of having the ability to build strong interdepartmental relationships
About You
Your qualifications are certainly essential to your success in this role and it is expected that you will impress us with your skills in some of the following ways;
- Getting things done, on time and with a minimum of fuss
- Having integrity and knowing what that means to everyone
- Knowing that great results are only achieved and accomplished through teamwork and mutual respect
- Maintaining a positive, supportive approach at all times
- To never stop learning and to never stop sharing knowledge
- Team leadership and motivation
- The confidence to apply initiative within the boundaries of hospital protocols
- The confidence to own tasks and responsibilities, and deliver positive outcomes
- Tertiary education or qualification or further study in management/leadership or equivalent experience
- Ideally but not mandatory some veterinary or allied human medical experience
Our Location
We are located in Miranda in The Shire. Only 26kms south of the Sydney CBD and near some of Sydney’s most beautiful beaches. We are surrounded by cafes, have a major supermarket across the road and lots of other amenities close-by.
Our Offer
In order to attract a legendary Leader like you, we have a flexible approach to remuneration based on your expertise and potential – typically this will include…
- A salary range in the order of $85k-$100k
- A Supportive, inclusive, and dynamic team environment
- Employee Pet Wellness discounts
- High-end facilities
- Highly experienced specialists who work beside you, every day
- Training and career progression
- Flexible work hours
- Work in one of the premier multi-disciplinary Veterinary Specialist hospitals in Sydney
- Close to public transport and all amenities
At VSOS everything we do is based upon the belief in our team. This belief centres on treating our staff, clients and referring veterinarians as part of our VSOS family and strive to deliver the best outcomes every single time. If your wish is to join a family-like culture, then please reach submit your CV with interest to HR@vsos.com.au or call +61 2 8376 8767.
Video tour: www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: www.vsos.com.au/advanced-treatment-centre-now-open/
To see clinic photos click here
4 Paws Neutral Bay Veterinary Clinic, Northern Sydney NSW (posted 3rd June) Receptionist
4 Paws Veterinary Hospital are seeking a Full-Time Receptionist to join their team!
At 4 Paws Vet in Neutral Bay, we pride ourselves on a personal and caring service for clients and their pets! We are a purpose built, modern hospital that is conveniently located on Military Road in the heart of Neutral Bay with easy access via public transport (with plenty of on-site parking at the rear of the hospital for our clients).
- Veterinary industry experience preferred but not essential
- Previous experience as a receptionist and the ability to run a solid and structured schedule
- Proven customer service and communication skills.
- Professional working style
- Good written and verbal communication skills
- Good organisational and time management skills
- Proactive and hardworking attitude
- Superior organisational skills with the ability to work well under pressure
- A love for animals
Apply Now!
Apply online with your CV and Cover Letter or by emailing: ashleigh.clayton@vet.partners
https://jobs.jobvite.com/vetpartners/job/oSZTjfwN
Animal Emergency Centre Moorabbin, South-East Melbourne VIC (posted 2nd June) Nurse Manager
Vet Nurse Manager
Moorabbin VIC
AEC Moorabbin is seeking our new nursing team leader, the AEC Moorabbin Nurse Manager!
What do we want from the successful applicant?
We are looking for a lovely person who is proudly professional and passionate about nursing, maintaining clinical standards, driving improvement, fear free/stress free handling and making sure that every animal who crosses our doorstep gets the best possible standard of care.
Our ideal Nurse Manager is motivated to lead our ECC nursing team, made up of nurses, reception and animal attendants with the goal of building a healthy and dynamic professional workforce, that enjoy a great work/life balance. We have a vision of the future and aim to become the benchmark for quality hospital management, great veterinary care and happy teams. In vet world, we are all reeling from external pressures of COVID, busy, exhausting times, recruitment issues (you know the drill) but at the AEC we see a way forward and are committed to realizing our vision.
The AEC Nurse Manager will work closely with nurse managers at our Mt Waverley and Frankston Emergency Centers, as well as our ECC Nurse Training Coordinator. The Nursing management team works closely with the Business, Operations and Clinical management team to ensure that our AEC sites are performing well, providing great care in a healthy and caring workplace, providing patient centered care to animals and their people in a respectful, ethically driven environment. We share responsibility for all aspects of running the hospital and are very much a team.
About your new role
- Managing day to day operations of the hospital
- Overseeing reception, nursing care and client services
- Leading and developing the nursing team, and building a positive team culture
- Encouraging improvement and participation in continuing education
- Workforce planning including rosters and recruitment
- Clinical shifts as part of the nursing roster
- Availability to work weekends, evenings, and public holidays
- Overseeing Inventory management
- Administrative tasks
- Contributing to the continuous development and the improvement of the AEC
- Communicating the needs and wellbeing of your team to the rest of the management team
- Making sure all members of your team are up to date with opportunities, management news, and relevant planning and goals.
- Conduct regular catchups with each member of your team, and keep appropriate records
- Maintain standards, and ensure staff are motivated, engaged and supported in their respective roles and duties
The Nurse Manager role is an exciting opportunity to join one of Melbourne’s most dynamic ECC hospitals, where there is a genuine drive to provide a supportive and caring work environment. The role will be supported by a highly experienced and collaborative leadership team, with over 50 years of veterinary leadership and management experience.
At the AEC we are passionate about providing our team with the opportunity to perform to the best of their abilities. Our Nurse Manager plays a key role in developing and mentoring our nurse dept, therefore a high motivation in these areas is crucial.
What you need to bring
- A passion to lead and motivate a high functioning nursing team
- Exceptional organizational skills
- A keen eye for rostering
- Leadership and team building skills
- Ability to work autonomously
- Previous experience in leading a team
- Cert IV in veterinary nursing or equivalent
- Keen sense of your professional identity and the importance of vet nursing, reception and animal attendants in a successful workplace
- AVNAT registration/awareness
- Great record keeping skills
- Think this sounds like you, but need some training/assistance? Great! Please apply and talk to us about your aspirations and support needs. It’s rare that anyone jumps into this sort of role knowing everything, so let’s talk 😊.
Our offer to you
- A competitive salary (and your own office)
- A skilled, motivated and caring management team
- An amazing veterinary team with truly lovely vets, great nurses, queen receptionists and awesome animal attendants
- An encouraging learning environment for advanced training
- Opportunities for professional development and career growth
- An impressively stocked food pantry
- A challenging and rewarding position, in a supportive organisational structure with a vision for the future
If you’ve been wanting to elevate your career to the next level then please email your application including a cover letter and CV to emily.wells@aecvet.com.au
Animal Welfare League, Brisbane QLD (posted 2nd June) Administration Manager
Administration Manager – Full Time
Brisbane Community Vet Clinic
We are committed to keeping pets and people together. The Brisbane Community Vet Clinic’s charter is that no sick or suffering animal is ever turned away, irrespective of an owner’s capacity to pay for treatment. This ensures that people never need to face a decision to unnecessarily euthanise or surrender their much-loved companions.
We all share a common passion at the Brisbane Community Vet Clinic. Whether affected by illness or injury, the animals and their families we help, need your compassion. You will wake up every day knowing you’ll be helping to keep pets and people together in a fulfilling environment where no two days are the same!
How you’ll impact our mission
Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a full time Administration Manager to join our fast paced and state-of-the-art Brisbane Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer services and care to our clients and their animals.
You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.
Key Responsibilities:
- Regularly report on activities and issues to the Regional Clinic Administrator
- As the team grows, provide general HR support relating to reception
- Maintain liaison with other departments and ensure effective communication of relevant matters
- Professional management of administration and reception tasks, provide exceptional customer service and management of administrative processes
- Coordinate client bookings and professionally greet all patient and clients
- Maintain patient records as per practice requirements
- Prompt response to clients in accordance with practice protocol
- Sell behind the counter animal care products
- Assist to coordinate clinic admissions and discharge
- Manage and action financial assistance programs and accounts receivables though monitoring accounts and liaising with appropriate department and clients
Key Skills and Experience:
- 4+ years’ experience in a similar role
- Strong computer literacy, confident with Microsoft Office Suite and learning new systems
- Strong emotional intelligence, interpersonal skills and ability to diffuse customer escalations in a high intensity environment
- Strong attention to details, organized and recommends areas to improve efficiency
- Successfully manages multiple projects and deadlines
- Ability to resolve conflict with patients and co-workers
- Versatile and Able to build rapport with patients and co-workers
The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
How do you apply?
Please send your resume and cover letter to hr@awlqld.com.au - AWLQ would like to thank all applicants for applying. Only shortlisted candidates will be contacted.
Animal Welfare League, Gold Coast QLD (posted 2nd June) Receptionist
Receptionist – Part Time
Gold Coast Community Vet Clinic
We are committed to keeping pets and people together. The Gold Coast Community Vet Clinic’s charter is that no sick or suffering animal is ever turned away, irrespective of an owner’s capacity to pay for treatment. This ensures that people never need to face a decision to unnecessarily euthanise or surrender their much-loved companions.
We all share a common passion at the Gold Coast Community Vet Clinic. Whether affected by illness or injury, the animals and their families we help, need your compassion. You will wake up every day knowing you’ll be helping to keep pets and people together in a fulfilling environment where no two days are the same!
How you’ll impact our mission
Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a part-time vet receptionist to join our fast paced and state-of-the-art Gold Coast Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer services and care to our clients and their animals.
You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.
Key Responsibilities:
- Answer incoming calls with strong professionalism and accurate information.
- Transfer calls to the relevant department.
- Provide strong face to face customer service and facilitate appointment setting.
- Facilitate the admission and discharge of patients.
- Ensure the register balances and is reconciled at the end of each day.
- Assist with preparing invoices and other documentation as well as document management.
- Replacing merchandise in the waiting room store.
- Complete a variety of general administrative duties
- Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
- Comply with all OH&S guidelines to ensure high standards of personal care are maintained
- Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
- Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
This role works on a part time work life balance roster on a monthly cycle of 132 hours, working one weekend per month.
Key Skills and Experience:
- Current driver’s license.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years’ experience in administrative and reception roles.
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
- Strong attention to detail.
The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
How do you apply?
Please send your resume and cover letter to hr@awlqld.com.au - AWLQ would like to thank all applicants for applying. Only shortlisted candidates will be contacted.
Walnut Veterinary Clinic, Cranbourne, SW Melbourne, VIC (posted 1st June) Receptionist / Vet Nurse
Receptionist / Vet Nurse required
Replacement required after long term employee moves to regional Victoria.
Position requires clerical and nursing skills. The clinic is a busy one vet practice with 100% racing greyhound clientele.
Please forward resume to walnutvet@gmail.com. Full veterinary nursing qualification is not a prerequisite.
Greencross Vets Sandringham, South East Melbourne VIC (posted 1st June) Nurse / Receptionist
Veterinary Nurse & Receptionist - Part Time or Full Time
Sandringham VIC
We have an opportunity for both a Veterinary Nurse & Receptionist to join our Sandringham team on a permanent part-time or full time basis.
We are looking for someone with the right personality and passion that enjoys to laugh with colleagues and have fun whilst they work.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, supporting and handling patients of all kinds
- Maintaining the overall hygiene of the practice, including surgical areas and equipment
- Undertaking general nursing tasks, including pre- and post-operative care, animal pathology and emergency and critical care
- Reception duties, including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
What you’ll bring
- A thirst for knowledge
- A willingness to learn new skills and procedures
- Customer service experience
- A good knowledge and understanding of veterinary nursing procedures
- Good organisational, communication and customer service skills
- Flexible and adaptable within a team environment
What we offer you
- A permanent part-time role or full time with variety
- Work life balance is extremely important to us-we write rosters based on this!!
- Above award rates and great benefits
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
What would it be like to work with us?
Greencross Sandringham is simply a great place to work, and our team are patient advocates. We’re also focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We also provide access to experts in areas such as mental health and our employee-led development and support programs.
We offer Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
How to Apply
If you would like to become part of our team, apply now with your cover letter and resume to Felicity Sant, Practice Manager on: felicity.sant@greencrossvet.com.au
Animal Emergency Centre Woolloongabba, Brisbane QLD (posted 1st June) Emergency Nurse/Receptionist
Emergency Vet Nurse/Receptionist
Woolloongabba QLD
An opportunity for an Emergency Vet Nurse/Receptionist to join our AEC Woolloongabba team on a full-time or part-time basis. The successful applicant would be required to work various rotational shifts on the AEC roster, which will include evenings, overnights, weekends and public holidays.
About Your Skills & Experience
- A solid technical grounding in nursing skills
- An exceptionally high level of patient care and animal husbandry skills
- The ability to be flexible when required in a busy environment
- Ability to undertake emergency & critical care nursing tasks including hospital and surgical nursing, anaesthesia monitoring, pre/post-operative care & prep, clinical pathology and radiology
About your Skills & Qualities
- Certificate IV in Vet Nursing or equivalent is essential
- 3 or more years of experience
- Background and a keen interest in emergency and critical care
- An extensive knowledge and understanding of veterinary nursing procedures
- Exceptional organisation and communication skills
- An amazing ‘can do’ team player attitude
We Offer
- A full-time or part-time permanent role with variety
- An interesting and varied role as well as a dynamic, fast paced, rewarding and supportive team environment
- Commitment to you career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of like-minded Vet Nurses
How to Contact Us
If you would like to become part of the AEC Woolloongabba team, please email your cover letter and resume, outlining your suitability against the criteria above to: Megan Carlisle, Business Manager on mcarlisle@greencrossvet.com.au
Western Australian Vet Emergency & Specialty (WAVES), South Perth WA (posted 31st May) Part time administrative role
Part time administrative role in referral medicine service
Western Australian Veterinary Emergency and Specialty (WAVES) are an emergency, critical care and specialty veterinary hospital that opened in Success, WA in May 2013. We are seeking applications for a part-time position in the medicine service doing administrative tasks.
WAVES is committed to finding the right team to staff our hospital over the long term. The applicant must have a Cert 4 in veterinary nursing,and have previous experience with reception or administrative roles within a veterinary hospital.
The position is part-time, 30- 35 h per week. The hours of work can be between 8am and 6pm on Monday to Friday with no evening, weekend work or on-call work.
Each day you will be working with a team of highly skilled medicine specialists, medicine nurses, and also a team of other veterinary specialists, nurses and other administrative staff throughout the hospital, to facilitate patient care and the smooth running of the service.
The job description includes the following roles:
- Checking and managing/ responding to medicine emails
- Adding roster of staff onto computer system
- Checking and booking new referrals
- Booking appointments
- Processing insurance claims
- Checking for open invoices
- Assisting with administrative induction of new staff members
- Assisting with the management open invoices and of unpaid client accounts
- Assistance with ordering of special drugs and equipment
- Assistance with organising repair of equipment
- Point of contact for client complaints (we don’t get many!)
So, if you think that you may be the person we are looking for please email me at anna@wavets.com.au to find out about our recruitment process and how to apply. We are looking forward to hearing from you.
AHVEC Pty Ltd, Moonah, TAS (posted 25th May) Nurse Manager
Veterinary Nurse Manager
Hobart
Full Time
Are you a driven and inspiring leader who thrives on developing your team and inspiring people to achieve their career goals?
After Hours Veterinary Emergency Centre (AHVEC) is a busy and progressive emergency veterinary practice that provides after-hours care to pets and wildlife in Moonah, Hobart. We operate on weeknights, weekends and public holidays 7 days per week, 365 days per year.
AHVEC strives to achieve exemplary patient care to each and every client and is looking for an individual who loves to lead and develop a growing team to promote our values and delight our clients and patients.
This is a newly created role in our team and would suit someone who has a proven history of successfully managing a team and contributing positively to the organisation’s goals, culture and team engagement. A love of building relationships, inspiring performance and enhancing wellbeing (both for our patients and our team!) is needed to succeed.
About our ideal candidate:
- You ideally have a minimum of 3 year's team management experience.
- Veterinary Nursing experience and qualifications are desired, but not essential.
- You have strong leadership capabilities and understand how to motivate to get desired outcomes.
- Demonstrated coaching and team building skills.
- You have a strong work ethic with a professional, kind and friendly manner.
- You thrive in providing exceptional customer / patient service where nothing is a problem.
- Ability to demonstrate a commitment to learning, resolving problems / complaints, mediation, and courageous conversations.
- You are well presented, with exceptional communication skills and can communicate effectively in a high-pressure environment.
- You have great attention to detail and a desire to support continuous improvement and process management in the emergency and critical care veterinary industry.
- You have flexibility to work a variety of shifts rostered over weekends, weekdays, nights, and public holidays.
The Benefits:
- Ongoing training and support in a professional and engaged environment.
- Access to ‘Fitness Passport’ (government-run discounted gym membership for yourself and family).
- Discounted veterinary treatments and products for your pet/s.
- Being a part of a fun, collaborative and supportive community who work to provide world-class services for animals needing emergency and critical care.
- Company Employee Assistance Program that you can access free sessions in a variety wellbeing and supportive areas.
- Innovative and supportive leaders that enable and empower you to be your best.
We challenge the heart, support the mind, and thrive on trust. We operate with integrity, compassion and kindness in everything we do.
Please apply via careers@aes.email.
Queensland Veterinary Specialists, Moreton bay Region QLD (posted 25th May) Receptionist
RECEPTIONIST
Queensland veterinary Specialist is seeking an enthusiastic receptionist to join their North Lakes hospital for 30 to 38hrs per week, with flexibility on days and hours Monday to Friday. Our purpose-built hospital is fast- paced and offers services in Medicine, Surgery, Oncology, Dentistry, Reproduction, Cardiology and Physiotherapy. Our North Lakes team consists of 8 specialists, 2 residents, 3 interns, 20 nurses and 5 receptionists. Pet Emergency operate after hours out of the same facility with a fully staffed team of emergency and critical care veterinarians and specialists.
This role is responsible for delivering an exceptional customer experience, identifying customer needs and managing customer concerns to provide peace of mind.
Key Responsibilities:
- Welcoming clients
- Answering phone calls
- Managing appointments
- Receipting of invoices
- Basic handling of cats, dogs and wildlife
- Liaising with specialists, managers and nurses
- Processing Vet pay and Zip Pay
- Ensuring reception area is always clean and presentable
Skills and experience:
- Prior veterinary reception experience is preferred but not essential
- Ability to multi-task and perform appropriately under pressure
- Exceptional customer service skills
- Warm and friendly personality, both in person and over the phone
- Ability to work autonomously as well as within a team
- Strong written and verbal communicative skills
- Confident and comfortable with computer systems, procedures and data entry
- Must have a love for animals
We are looking to fill this vacancy as soon as possible so if you meet the requirements for the role listed above, please email a cover letter and your resume to derek.smith@qldvetspecialists.com.au
If you have any queries please phone Derek Smith on (07) 3384 2222
Sydney Animal Hospitals - Newtown, Inner West Sydney, NSW (posted 25th May) Receptionist/Customer Service Manager
Afternoon /Evening Customer Relations Manager/Receptionist
Sydney Animal Hospitals - Newtown
Administration & Office Support/Receptionists
Full time
$25-30ph
The hours of work would ideally be 12 pm - 8 pm or 1 pm - 9 pm Monday to Friday.
Sydney Animal Hospitals in Newtown is looking for an afternoon/evening Customer Relations Manager/ Receptionist who prides themselves on exceptional patient care and customer service to join our fantastic team.
- You will manage the customer service requirements of the hospital.
- An industry experienced receptionist to support the team at the Hospital is preferred but not compulsory.
- You will be at the forefront of our hospital giving every client and pet your full attention.
- Our aim is for every client and pet to have a positive experience when visiting our hospital.
- You must be a good communicator with a warm and friendly phone manner.
- You will need to ensure the reception/waiting room area and consulting rooms are clean and tidy and fully stocked at all times.
- You will need to be highly motivated and able to multitask with a smile.
This position is suited to a Vet Nurse who prefers customer service reception over nursing, or to a non-veterinary candidate who has a passion for customer service and an interest in the veterinary industry.
SAH – Newtown is an independent non-corporate Veterinary Hospital located in the Inner city of Sydney. The area has a lavish lifestyle and boasts good cafes, parks and amenities. Our practice has a high standard of care and a great client base.
If this sounds like the position for you, or anyone you know, please email your resume to bronte.raymond@sydneyanimalhospitals.com.au
Sutherland Veterinary Clinic, Sydney South NSW (posted 24th May) Vet Nurse / Receptionist
Qualified Veterinary Nurse / Receptionist - Full Time
We are not currently looking for trainees.
Sutherland Veterinary Clinic is a busy small animal practice in the beautiful Sutherland Shire. The team is made up of 4 full time Veterinarians and a team of Veterinary Nurses to bring quality care and medical treatment to our patients. The clinic is well equipped with all the most up to date diagnostics equipment, including digital radiography, endoscopy, ultrasonography and inhouse pathology machines.
We are looking for a team player with excellent communication skills to take on a position as a Veterinary Nurse and Receptionist within our clinic.
The successful applicant will have:
- A Certificate IV in Veterinary Nursing.
- Minimum of 2 years’ experience working within a clinic.
- A keen and positive “can-do” attitude.
- Great Organisational and Time Management skills.
- Availability to work a rotating roster Monday to Friday including some weekend shifts (No Public Holiday shifts required).
- A passion for providing excellent care to our patients and great support to our clients.
Main Responsibilities required (but not limited to):
- Cleaning.
- Using Smartflow and vision.
- Assisting the Veterinarians in all areas, medically and surgically.
- Surgery Preparation, Monitoring of Anaesthetics and Recovery.
- General Care and Well-being of the Patients.
- Outstanding Customer Service - Reception and administrative duties.
If you are interested in applying for this position, please email your resumé to Julie: julie@sutherlandvet.com.au
The Vet Lounge Currumbin, Gold Coast, QLD (posted 24th May) Head Nurse / Team Leader
Head Nurse / Team Leader
The Vet Lounge Currumbin – Gold Coast
Approx 30 - 38hrs per week (negotiable)
About us
We’re 1 of 3 Vet Lounge practices on the Gold Coast (family owned). We might be the smallest in our group but don’t underestimate us! We can hold our own! Dr Nicole heads up the team and has been with us almost 10 years (she’s very talented!). Dr Nicole is supported by Nurse’s Robyn & Jodie who are both experienced nurses. We also have a luxury cattery at this practice so if you love cats, you’ll love it here!
About the area
We’re in Currumbin which is on the south end of the Gold Coast (only a 4 minute drive to the beach!). It’s a close knit community and a lot of our clients have been coming to us for years.
Your Role in the team
- Day to Day Nursing Duties
- Inventory Management & stock control
- Leadership (small team of 3 nurses)
- Developing policies & procedures
- Help us continue to build solid relationships with clients
- Liase with the PM at the Coomera branch & follow directions/meet targets
- Assist with social media programs & images for use
Who we’re looking for!
Someone who is mature and not afraid to speak up if they’re unhappy or have ideas.
Someone who is professional and has a high level of emotional intelligence & confidence.
Someone who wants to create a happy workplace and make people smile.
Someone who loves to laugh with their teammates, scoff donuts & drink too much tea & coffee.
Someone who wants to make the veterinary industry a better place for everyone to work in.
Someone who will ensure they take a lunch break because they deserve it and need it.
Someone who will continually upskill themselves so they can be proud of the skills they offer.
Someone who speaks respectfully to others and expects this in return for themselves.
Someone who won’t tolerate negativity and unproductive complaining. Stomp it out!
Someone who just wants to work in an environment that is emotionally safe and stable.
Someone who just wants to come to work and do a damn good job and high 5 everyone on all the animals they helped that day.
Skillset?
- Certificate IV with at least 2 years full time experience. Ideally someone who has been in a leadership role in the past (but not essential as you have plenty of support & guidance within the group).
- A good level of confidence is required to meet the daily needs of the job & to lead the small team.
- A naturally positive person who loves to meet goals and celebrate wins!
Perks
- Weekend work only required when other nurses are on leave or sick. Your base roster is 4 weekdays.
- Generous discounts on your own pet’s care.
- Strong support from other Vet Lounge practices. You’re never alone and the staff are lovely here!
- Support from the boss/owner who happens to be a Veterinary Nurse herself!
If you’re looking for somewhere where you can really feel you belong and are appreciated, then this is the practice for you. This is a really great team and Nicole, Robyn & Jodie are not only very good at their jobs but they are a great support to each other. We just need that special person to bring it all together to ensure we provide our patients & clients with the best possible care we can give.
If this sounds like a nice fit for you, I’d love to hear from you.
Email your CV to mary@vetlounge.com.au
Email mary@vetlounge.com.au
www.vetlounge.com.au
Greencross Vets Oxenford, Gold Coast QLD (posted 24th May) Practice Manager / Vet Nurse
Practice Manager
Oxenford QLD
An opportunity for a Practice Manager to join our Oxenford team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Ben Simpson, Area Manager on Ben.simpson@aecvet.com.au
Veterinary Specialists of Sydney, Miranda, NSW (posted 20th May) Medical Secretary
Are you a cold hearted……………
Medical Secretary?
We hope not.
Here we go. Exciting and Fun. This job will get your adrenaline running let me tell you.
But what a plain title? Ok. Guess what. If you get the job, you can change the title. Make it a little more exciting. As longs as its suitable of course.
Work for a passionate cutting-edge medical facility setting the veterinarian world on fire and for once in your life be appreciated, Yep.You heard that right. We do appreciate our staff. Happy staff. Happy patients. What else would any business want?
We are innovative, exciting, fun, enthusiastic, miracle workers, sometimes acrobats and every other adjective that describes how awesome we are so get up, start typing up that resume and see what we have to offer.
We are the fastest growing Vet Hospital around, so the question is. How fast are you? Can you keep up? Are you game enough to step outside of your comfort zone and make a difference? We hope so.
Of course, you need to have something to brag about. Incredibly Organised. Motivated. High Standards. Communicative. Team player.
What is the job description? We need you to help us support our amazing Specialists by keeping them organised and on top of record management, billing and client communication. You must be awesome to work with and have exceptional organisational skills, so we can maintain our already spectacular reputation. There are a bunch of other things as well but too boring to mention here.
Call us. Email us. Or send a carrier pigeon with your resume. Just make sure the pigeon is double vaxxed. Oh! If you don’t have any vet, nursing or medical understanding/experience then please don’t apply. We don’t want to waste your time. and ours. 😊
Your income and career path are only limited by your imagination, but you better hurry, because we’re in the fast lane looking for runners. If this sounds like the position for you, or anyone you know, please contact HR@vsos.com.au or call +61 2 8376 8767.
Video tour: https://www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: https://www.vsos.com.au/advanced-treatment-centre-now-open/
Animal Referral Hospital - Homebush, Inner West Sydney NSW (posted 20th May) Receptionist
Customer Care Representative
Homebush NSW
An exciting opportunity for a customer care representative to join our amazing ARH Homebush team on either a full-time, part-time or casual basis!
Calling all Customer Care Superstars with a passion for animals!
Are you a superstar Customer Care professional? Do you thrive in a fast paced and busy environment?
Do you love working with people and animals?
Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney's Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
The Role
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
- Handling high volumes of inbound calls.
- Liaising with referring vets.
- Welcoming clients and their pets to the hospital.
- Booking and managing appointments.
- Invoicing and taking payments – including cash and EFTPOS.
- Processing payments on Vetpay and Medipay finance platforms.
- Data entry and requesting documents from referring vets and clients.
- Managing email enquiries.
About You
- You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
- A solid professional background in customer service (min 2 years is essential).
- Have experience in reception or high-volume call centre environment.
- Vet nurse looking for a change and have great reception skills.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
- Well-developed computer skills with accurate data entry. Experience with Rx Works is highly desirable but not essential as we will train the right candidate.
- Experience with appointment entries, invoicing, and taking payments.
- Willingness to go above and beyond during busy times.
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.
- Can manage your time effectively when there are multiple distractions and can assist your teammates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we're a 24-hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
A career with the Animal Referral Hospital will offer you:
- An opportunity to support talented vet specialists, nurses and animal attendants at Sydney’s premier veterinary referral hospital
- Work within a welcoming and dedicated Customer Care team
- Advanced roster to support a work and home-life balance
- Pay commensurate with experience and qualifications
- Job security
- Evolving and challenging role
- Free on-site parking and close to public transport
- Discounts to Hills Products for your pet
- In house staff events including monthly staff celebration days
- An employer who is focused on well-being and providing staff access to our EAP program
Does this sound like you? Are you ready for your next role?
How to Contact Us
A speedy and fair recruitment process will apply. Send your updated resume to c.tonkli@arhvets.com. We look forward to hearing from you!
Please visit our website: https://arhvets.com.au/homebush/
Ingleburn Veterinary Hospital, SW Sydney NSW (posted 17th May) Full or Part Time Practice Manager
Ingleburn Veterinary Hospital is looking for a Full-Time or Part-Time Practice Manager!
At Ingleburn Veterinary Hospital & 24-hour Emergency, we are committed to providing high-quality health care for family pets.
Our hospital has been caring for the pets of Ingleburn since 1983.
All our staff are well-trained and dedicated to providing the highest quality of care to pets and pet parents. Continuing education ensures that we stay up to date with the latest advances in veterinary medicine and all aspects of pet care.
The Opportunity:
We have a very strong client base, and we are looking for a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager's responsibility will be to oversee the effective operations of the practices, this will include:
- General Practice management and Operational experience
- Demonstrated leadership and people management skills
- Processing and management of accounts, invoices, and rosters
- Ability to manage and communicate with a multidisciplinary team on the business operational requirements
- A high level of experience with Microsoft suite and practice management software programs
- Customer-focused and can-do attitude
What we are looking for:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager in the medical industry
- The ability to lead, manage and support the performance of your team to ensure excellent customer service and clinical management of cases (including rostering and performance management)
- Experience liaising with industry suppliers and clinical representatives
- Strong communication skills with the desire to build effective working relationships
- Good business acumen and excellent organisational skills
- Superior administration skills and proven ability to maximise operational efficiency
Apply Now!
Please apply online with your CV & Cover Letter!
Geelong Animal Referral Services, Newtown, VIC (posted 17th May) Full or Part Time Customer Service
Geelong Animal Referral Services
Customer Service Representative – Full Time/ Part Time
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is brand new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, feline radioiodine suite, large central treatment area with adjacent nursing station and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level. For the successful applicants, there is also opportunity to work within our sister business, Melbourne Animal Referral Services, which is also undergoing exciting expansion.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry (from January 2023) and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
- Delivery of outstanding customer service and care to all patients, clients and referring vets. Provide accurate and regular updates to clients and referring vets on patient progress, including current and ongoing treatment and costs.
- Respond effectively to clients and referring vets concerns via communication with the clinical team
- Scheduling appointments for multiple veterinarians providing administrative support to veterinarians and management
- Bank reconciliations
- Processing pet insurance claims
- Maintaining a high standard of cleanliness for the reception/waiting area
- Participate in the induction and training of all customer service staff
About you:
- Exceptional time management and organisation
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Excellent computer literacy
- Demonstrable passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
- Resilient and empathetic. Able to demonstrate compassion, sensitivity and understanding to our clients, patients and colleagues.
- Experience working in a medical or veterinary practice
What we can offer you:
- Competitive remuneration in line with experience
- An opportunity to work in a fun, friendly and highly efficient team
- The ability to develop your skills and advance your career
- A caring and supportive environment that focuses on staff wellness
For further information or to apply for this position, please email your cover letter and resume to dana_keirs@yahoo.com.au
Northcote Animal Hospital, Northcote, Inner Melbourne (posted 17th May) Customer Care - Reception
Customer Care / Reception - Hours negotiable
Do you want to make a difference in people and pets lives?
Situated in the inner north, we are a small animal clinic within a vibrant community where pets are considered family members. We have been established for 8 years and have built some wonderful client relationships in that time.
We are a group of happy, professional animal lovers who strive to provide the best experience for each and every pet that walks through the door. We are looking for someone who enjoys being a welcoming face at reception and can help manage the workflow from reception to the consultation room.
Responsibilities:
- Building client relationships
- Reception duties including scheduling appointments, payments, phone enquiries
- Maintaining reception presentation and hygiene
- Restocking
- Help resolve client issues
- If you enjoy mentoring and training, there is the opportunity to provide team training in customer service
What we can offer you:
- Working with an experienced, caring healthcare team who help each other and enjoy working together
- A well organised work flow with protocols that make sense
- Friendly clients who want the best for their pets
- A dynamic, fast paced environment
- A beautiful purpose built work space
For this role, you will need to have prior experience in reception and be able to deliver outstanding communication and customer service to our clients, as well as possess a high level of attention to detail.
Trainees studying their cert IV or associate diploma are welcome to apply, however the duties will be reception only at this stage.
Hours are negotiable. Above award wage.
Please email your CV and cover letter to Dr Kristina at: management@northcotevet.com.au
Greencross Vets Mandurah, Southwest Coast WA (posted 17th May) Practice Manager
Practice Manager
Mandurah WA
An opportunity for a Practice Manager to join our Mandurah team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Divya Nasta, Area Manager on divya.nasta@gxltd.com.au
Wanneroo Veterinary Hospital, North Perth WA (posted 16th May) Receptionist
Veterinary Receptionist – Part-Time Position
Are you an animal lover who enjoys working in a reception environment? Why not get the best of both worlds and come join our team!
An exciting opportunity has opened up at our busy veterinary practice, and we are looking for our next reception superstar! The person we are after is friendly, welcoming and a professional individual with outstanding communication skills. This is a position for someone who takes customer service to the highest level and we invite anyone from registered veterinary nurses to experienced receptionists to apply. As long as you are someone who will always strive to achieve the best outcome for our clients, our patients and our professional colleagues then we want to hear from you!
What are the perks of the role?
- There is no weekend work, and during the week there is little to no overtime.
- You’ll be a respected and valued member of a hardworking team and you get to work alongside fun, vibrant and professional individuals.
- Wages are paid well above award, based on your experience level.
- You get scheduled and paid break times.
- You get the opportunity to build on your skill set in a fun and interactive work environment.
- Your continued education and career progression is not only encouraged but also supported.
- You get to help and make a difference to our lovely clientele and wonderful patients!
Sounds interesting?
You will experience what it’s like to work in a busy general practice and no day is the same!
We have a full team of qualified veterinary nurses that rotate areas of surgical responsibilities, but we are looking for someone to work alongside our other reception superstar in taking care of all reception and customer service duties.
What does the role entail?
This role is 3 days a week – Monday, Tuesday, Wednesday – 8am – 2/3pm – 18-21 hours per week.
Responsibilities of the role include (but are not limited to):
- Answering phones and being able to provide owners with advice and assistance.
- Email correspondence with both clients and professional specialists.
- Booking appointments and organising a busy schedule.
- Checking patients in and out of consult and hospital admissions.
- Restraining and handling patients for veterinary examination and treatment.
What are we looking for?
The ideal candidate is someone who can confidently and comfortably work at a fast pace and with urgency. Good computer skills are essential and being technology-handy is a plus! You need to have good basic knowledge of animal health and have some experience working within the animal industry. That being said you don’t need to be registered as a veterinary nurse to qualify for the position. We will train the right candidate for the role.
Who are we?
Wanneroo Vet Hospital is a busy privately owned small animal hospital that has been operating since 1978. We have established great client-relationships and we have a large client base with a high number of long-standing customers. In fact, we have been looking after families for generations! Our team currently consists of 8 vets and 12 nurses, and we are dedicated to both supporting and challenging each other. Being such a large team, we understand the importance of building good staff relations and looking after each other. We provide a large variety of services, priding ourselves on the highest standards.
Find out more about us on our website http://wanneroovet.com.au or
So, if you are interested in becoming part of a fun and exciting team who are dedicated to animal welfare, then we want to hear from you!
To apply for this role please send your CV and cover letter addressed to Steve or Debra at: vetnursewanneroo@hotmail.com
North Shore Veterinary Specialist Centre, North Sydney NSW (posted 13th May) Specialist Services Manager
North Shore Veterinary Specialist Centre (NSVSC) is seeking a Maternity Leave cover (with the potential to stay on) for the Veterinary Specialist Services Manager role, to oversee the daily operation of our Specialist Services.
North Shore Veterinary Specialist Centre was established in 2001 and is co-located within North Shore Veterinary Hospital. NSVH was built in 1935 and is the longest standing Veterinary hospital on the North Shore of Sydney. We are a customer-focused practice striving to provide the best care for our clients and their pets. The hospital has a general practice, Medical and Surgical referral service, Visiting specialist in imaging, Ophthalmology, and Exotic animal medicine. We have also recently opened our new MRI facility.
The Specialist Services Manager is responsible for supporting and coordinating the operations of the medical and surgical units of NSVSC. This role is a liaison between NSVSC, the general public and referring veterinary practices and reports directly to the CEO.
The specialist services manager is responsible for oversight and coordination of the medical and surgical team. It involves day to day coordination and operations of these units.
While every day is different, some recurring tasks involved in this role are:
- Develop and implement robust financial controls, and work to achieve a set of financial
- Coordinate Continuing Education & Events
- Facilitate regular visitation to our referring Veterinarians.
- Manager the rosters of Specialist Veterinarians and Interns
- Oversee administration of the Intern Program
- Marketing of NSVSC to referring Veterinarians and the General Public.
- Coordinating the diagnostic imaging team
Ideally, we require an experienced manager with a Veterinary background to motivate, lead and organize the veterinary team to exceed client expectations, deliver specialized and high-quality veterinary care, and excel in the business throughout this transitory growth period and beyond. The successful applicant will uphold the core values of the hospital - Professionalism, Integrity, Excellence & Respect.
The successful applicant will ideally have:
- Diploma or Certificate or above in practice administration, with a focus on marketing
- Proven and excellent people management skills.
- Excellent time management & communication skills with the ability to provide organization leadership
- Strive to provide outstanding patient care
- A capable mentor that supports clinical staff wellbeing
- Outgoing personality who is comfortable speaking with Veterinary professionals
- Excellent Mediation skill
The successful applicant will receive
- A competitive salary above award
- Continuing education/training which can be developed around the successful individual
- Career progression and development within a world-class, reputable facility with support from the CEO
- Access to a broader veterinary community, resources, and development within VetPartners.
- The chance to stay on in another role for the right candidate.
Apply Now by emailing ashleigh.clayton@vet.partners with your resume and cover letter!
Or apply online.
Battery Hill Veterinary Clinic, Sunshine Coast (posted 13th May) Lead Nurse/2IC
Veterinary Lead Nurse / 2IC Clinic Coordinator
(Permanent full-time position available)
HELPING PETS - SUPPORTIVE TEAM - FAMILY DRIVEN
The Best Group of Family-Owned Veterinary Surgeries on the Sunshine Coast are seeking a highly skilled, enthusiastic and team-work focused Lead Nurse!
We are excited to announce a one of a kind opportunity to be part of one of the most dynamic and supportive medical/surgical teams on the Sunshine Coast. Based at Battery Hill Vet Clinic, you will provide great care to all patients by ensuring health and welfare needs are met and to a gold standard. Our passion is making a positive and lasting impact on the lives of our patients and clients - with a strong commitment to continuing education and mentoring our team.
About us
At Battery Hill Vet Surgery we treat our pet clients as if they were our own pets! We listen to the concerns of our clients caringly and compassionately and provide the very best in professional veterinary care. Battery Hill Veterinary Surgery has continued to provide honest service with good old-fashioned values! Owner Dr Michael often works in the Battery Hill Vet Clinic and is an experienced veterinary surgeon who carries out advanced orthopaedic and soft tissue surgeries. Most importantly, his primary focus is the wellbeing of his team.
What we offer:
- Cohesive, supportive, patient and SMALL family-oriented team
- Strong communication and clear expectations
- All equipment needed is available
- No after-hours work
- 4 days per week, generally 8 am-5.30 pm
- Any required weekend work is on a rotating/shared basis (Saturday mornings only)
- Mentoring from skilled veterinary surgeons and advanced medical veterinarians across our group of five clinics
- Above award salary
- Employee Assistance Program
- 10 minutes from the beach!
About the position
The Lead Nurse is responsible for undertaking Veterinary Nurse responsibilities with MINIMAL supervision and should be able to delegate, manage and monitor key tasks. This will also include training and supporting all nursing staff as required. You will demonstrate outstanding leadership, mentorship, training, and organisational skills which will assist in driving excellence across all aspects of the clinical work to ensure the practice offers excellent customer service to its clients at all times and has outstanding nursing skills. This role is an operational role that facilitates the day-to-day organization within our SMALL team by supporting the Clinic Coordinator within the operational standards of veterinary care and business objectives. This opportunity will suit someone who enjoys a SMALL team environment, is flexible, empathetic, easy going and motivated with the following skills and experience:
Essential criteria
- Exceptional Surgical Nursing performance, including dental procedures
- Coaching Management Style with an understanding of the concept slow transition and a passion for teaching and watching our Veterinary nurses grow.
- A clear understanding of the concept Adaptive Changes and fully aware of the importance of communication and relationship building within our fantastic team.
- Experience supporting veterinary nursing teams through change, and generating ideas for improvement – with tact, respect and diplomacy.
- Exceptional customer service skills - including experience triaging of walk-in and telephone requests for emergency care, managing customer flow through a busy Reception area, complaint resolution, assisting with answering phones
- Experience supporting operational functions - such as stock control and ordering, veterinary equipment maintenance and troubleshooting
- Commitment to our company Code of Conduct and being a role model in this area
- Commitment to data integrity and ensuring our patient and client records are maintained to a gold standard
- Experience supporting general veterinary clinic administrative functions – including proficient use of our Customer/Patient Database (RxWorks)
- Experience supervising a SMALL team and working closely with other members of a management team, on a daily basis
- Advanced problem solving skills and capability of being the ‘go-to’ person on days the Clinic Coordinator is not rostered and/or on Leave.
Essential Criteria:
- Certificate IV in Veterinary Nursing (essential)
- 3+ years’ proven experience in a leadership / supervisory position (desired)
- Proficiency in Microsoft Office 365 (Teams, Word, Excel, Outlook) (desired)
Please address your application to Luis Marquez Business Manager and email to HR@caloundravetsurgery.com.au
Applications for this position must address the essential criteria of the job description and be accompanied by a covering letter and current CV.
Looking forward to your application TODAY!
Southern Cross Veterinary Clinics, Inner West Sydney NSW (posted 11th May) Vet Nurse Receptionist
VET NURSE RECEPTIONIST - Casual/PPT or FT
Southern Cross Veterinary Clinic is looking for an experienced Vet Nurse Receptionist
Maybe you are a vet nurse looking for a change of pace!
Do you already have EZYVET Experience?
Do you thrive in a fast paced and busy environment?
YES? Please read on………
ABOUT US
Family Owned
We are a family-owned practice renowned for the exceptional level of care we provide to all our clients. The clinic has built its reputation over the years by providing Gold Standard medicine and treatment to all the animals that come into our care.
Accredited as an AVHS Hospital of Excellence, Southern Cross Veterinary Clinic is one of Australia’s most innovative and progressive veterinary clinics. Committed to pioneering minimally invasive surgery, we aim to help lead the advancement of veterinary medicine in this field.
The team at Southern Cross Veterinary Clinic is highly diverse, yet supportive and welcoming. Several of our team members have been with us for years, some from day one! With ample opportunities to progress through the ladder of personal and professional growth, the management pays for relevant seminars and training.
Project HoPe
We also have our own charity called Project HoPe that looks after the surgical and medical needs of the companions of the homeless. Each of our staff must have a desire to use their heart, mind and skills to save the lives of the pets of Sydney’s least fortunate – those living rough on the streets.
This community we look after, have often lost everything and the little heartbeat at their feet is all they have to wake up for in the morning.
Digital Presence
With an online presence like no other, Southern Cross Veterinary Clinic reaches tens of thousands of people on a weekly basis! Such an online presence provides you with an excellent opportunity to raise your visibility in the Veterinary profession and can help you stand out from your peers (if you so choose).
If this all sounds like you ……….please read on!
THE ROLE
Due to ongoing growth in the business, we need YOU to join our dedicated and passionate team. Reporting to the Reception Manager the duties include but are not limited to:
- Handling high volumes of inbound calls
- Welcoming clients and their pets to the clinic
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
- Being key interface between our clients, their pets, and with the vets and nurses
ABOUT YOU
- Experience Vet nurse with reception duty experience will be highly valued applicant!
- Experience with EZYVET is highly desirable but not essential as we will train the right candidate
- Experience as a customer service officer or receptionist (min 2 years is desirable)
- Have experience in a busy reception or high-volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry.
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve the best possible results
- Great time management skills & a team player
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
- Be able to work across our three clinics
- Be able to support our reception supervisor in their absence would be highly desirable!
We shall consider applications from experience medical receptionists in a GP practice or hospital looking for something new or superstar customer care professional with a passion for animals
OUR OFFER
- Casual/PPT or FT contract depending on the applicant
- Work within a welcoming and dedicated Customer Care team
- Advanced roster to support a work and home-life balance
- Pay commensurate with experience and qualifications
- Job security for those interested in a permanent role
- Weekly lunches paid for by the boss!
- Bring your pet to work policy
- Evolving and challenging role
- An employer who is focused on well-being and providing staff access to our EAP program
- An opportunity to support a dedicated passionate team of vets and nurses
- And much more……….
Does this sound like you? We are looking forward to hearing from you soon!
To apply please provide a cover letter along with your CV, demonstrating why you are the best candidate for the position and include contactable referees. This is an essential part of your application!
Please forward all applications to 2IC Practice Manager – Stacey………… stacey@southerncrossvet.com.au
Penrith Veterinary Hospital, Greater Western Sydney (posted 10th May) Receptionist
FULL TIME VET RECEPTIONIST REQUIRED SMALL ANIMAL PENRITH, SYDNEY
ATTENTION VET RECEPTIONISTS!!! Are you in Sydney and looking for a better job? Is your current work place unfriendly or unsupportive?
We would like to help you. At the base of the beautiful Blue Mountains is Penrith Veterinary Hospital, a family owned hospital with over twenty vets, nurses and receptionists that have worked together for many years. Over half of our staff have been with us for over 10 years.
Our practice has been established for 50 years, proudly building a loyal and caring client base. We are a busy small animal hospital that strives to provide the best care for our patients. We have eight vets with over 100 years of veterinary experience proficient in surgery, radiography, ultrasonography, endoscopy, high end medicine and many other disciplines.
What is the advantage of being a family owned practice? Your focus can be on client care, not on having sales targets and processes to ensure you sell people things they don't need. You won't be working by yourself or without any support. There is no on call work. Just reception duties with others around you backing you and helping out.
To check out our website, click here
Interested? Are you an experienced veterinary receptionist who is equally proficient in managing and caring for clients?? Why not come and have a look and chat to see if we suit you? Please send a letter of introduction and CV to vets@penrithvets.com.au. We look forward to meeting you :-)
Matthew Churchill BVSc
Penrith Veterinary Hospital
22 Belmore St
Penrith NSW 2750
T (02) 4721 5494
University of Sydney Veterinary Centre, Camperdown NSW (posted 6th May) Receptionist
University Veterinary Teaching Hospital (UVTHS) is looking for a full-time receptionist to join our team!
The University Veterinary Teaching Hospital (UVTHS) in Camperdown is seeking a Receptionist to provide exceptional customer service to Hospital clients, staff and students through the provision of high-level reception, telephony, and administrative duties.
To be successful in this position it is essential you have:
- previous experience in a customer service role within the medical or veterinary industry
- excellent client communication and customer service skills including excellent telephone manner
- strong interpersonal skills and the ability to work both independently and as part of a team
- demonstrated organisational skills, ability to cope under pressure and strong attention to detail
- ability to work in a busy environment and cope with emergency and stressful situations
- proficient use in a range of computer programs (e.g., MS Word or Excel) with proficient data entry and typing skills
- willingness to work varying rostered shifts as required supporting the UVTHS activities, including weekends and public holidays.
Desirable attributes:
- Certificate IV in Veterinary Nursing or an equivalent combination of relevant experience and training
- Certificate in Business Administration
- Experience with practice management software 'Rx Works' or other veterinary-related software
Applicants must be available for various shifts between hours of 7am-Midnight Monday to Sunday. The successful candidate will be required to take part in a rotating roster covering public holidays, weekends, and Midnight finishing shifts as required as well as to participate in additional shifts at times of sickness or holiday periods.
Apply Now!
Apply online with your CV & Cover Letter or by emailing ashleigh.clayton@vet.partners
Kippax Veterinary Hospital, Holt ACT (posted 5th May) Receptionist / Vet Nurse
Kippax Veterinary Hospital is excited to announce that we have two positions available within the clinic due to recent renovations allowing for expansion of our services. We are looking for the right individual who shows initiative, has a positive attitude and is eager to learn. Experience is preferred for these positions but trainees will be considered.
Our hospital is a happy and fast paced environment. You will be joining a team of enthusiastic and hard working veterinarians and support staff who strive to go above and beyond for our clientele and their pets.
The two positions we currently have available in the clinic are in our Client Relations and Nursing Teams.
The successful nursing candidate would enjoy using all our modern equipment and systems including Ezyvet, Smartflow, IDEXX inhouse laboratory, ultrasound, digital radiography, digital dental radiography and endoscopy. We encourage our nurses to use all their skills in anaesthesia, dentistry, imaging, medical nursing and consulting. We are supportive of continuing education and encourage a rigorous learning environment within the clinic from day to day.
The successful client relations candidate will work with a dedicated front of house team and have the vital role of being the first point of contact for our clients, working out how best to help them and their pets as well as creating a successfully scheduled day for the rest of the staff.
The qualities that we expect of all our staff include:
- Excellent communication skills
- Commitment to the veterinary industry
- A capacity to work autonomously but know when to ask for help
- Punctuality and reliability
- Ability to work under pressure
- Calm and honest demeanor
- Willingness to be a team player
Whether you are a vet, a nurse or client relations staff member, we pride ourselves in working as a team to support each other and therefore be able to deliver the best service in a positive and successful environment.
For the right person, either of these roles could be part time or full time. The conditions are consistent with the award and the remuneration will be dependent on experience.
Please send your cover letter and CV or just an enquiry for further information to either:
Rebecca Vearncombe (Nursing Manager) - rebeccav@kippaxvet.com.au
Amy Eland (Client Relations Manager) - amye@kippaxvet.com.au
To check out our website, click here
Turramurra Veterinary Hospital, Sydney Upper North Shore NSW (posted 5th May) Receptionist
Position: Full Time Receptionist – Turramurra Veterinary Hospital
Sydney
North Shore & Northern Beaches
Administration & Office Support
Receptionist
Medical receptionist
Full time
Do you LOVE ANIMALS? Have you always wanted to WORK WITH ANIMALS?
This is a full-time reception position like no other, working front-of-house at a busy veterinary hospital, where no two days are the same. This position will suit an exceptional receptionist who has the ability to juggle multiple tasks with absolute ease with high attention to detail.
Do you have exceptional communication skills and want to be a part of an award-winning Customer Care Team?
Turramurra Veterinary Hospital strives to provide a superior standard of customer service who go above and beyond for the clients and the pets that present to our practice.
Turramurra Veterinary Hospital is the North Shore’s only ASAV-accredited Hospital of Excellence and in 2021 we were awarded first place in the North Shore Business Awards for Outstanding Pet Care.
Would you like to work for an independent family-owned practice that has the staff and patients as their number 1 priority?
You will be joining a team who love their work in the veterinary profession and enjoy coming to work. We consider our patients as an extension of our own family. We are a Lincoln Institute Accredited Employer of Choice.
About Us:
We are a 7-vet (full-time equivalent) small animal independent and family-owned practice who love what we do. We have a purpose-built recently renovated modern and well-equipped building with two sterile surgical theatres.
Our Customer Care Team consists of a group of exceptional receptionists who love animals and strive to provide a positive customer experience in all their client interactions.
We are located in a pleasant leafy area in Sydney's Upper North Shore, close to National Parks and around 40 minutes from the city and close to the Northern Beaches.
To read more About Us, view our website at www.turramurravet.com.au
About the role:
We are looking to expand our Customer Care Team with someone who is well-spoken, with professional communication skills and dedicated to providing a high standard of customer service. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the extended clinical team.
We believe work should be enjoyed, not endured. We are proud to have maintained a pleasant workplace environment that focusses on staff well-being and personal development.
NOTE: We are keen to employ a new Customer Care Team member who is dedicated to a front-of-house role, rather than someone who is looking to pursuing Veterinary Nursing or Animal Attendant Care in the near future.
Essentials:
- A minimum of 2 years’ experience in a similar, high-volume receptionist or customer service role
- Ability to take initiative and prioritise tasks accordingly
- Passionate about animals and providing excellent customer service
- Empathic and resilient
- Ability to multi-task
- Professional communication skills
- Reliable and committed work ethic
- Ability to work in a fast-paced environment whilst maintaining a happy and calm demeanour amongst our clients and colleagues
- Ability to follow direction, work well in a team and practice policies and protocols
Desirables:
- Previous experience in a veterinary/medical receptionist role (or similar)
- Familiarity with the veterinary profession
- Determination to learn the Open VPMS Veterinary scheduling system - we will teach you!
- Own car and driving license
- Familiarity with or an interest in the local area
Role requirements:
- Greeting of clients and their pets and organising waiting room workflow
- Coordination, booking of appointments and scheduling optimisation
- Management of high-volume email inbox
- Liaison between clients and the clinical team
- Handling of payments, including till reconciliation
- Requesting and forwarding results, samples and other documents from third parties
- Processing pet insurance claims
Hours:
Rostered hours will vary from winter to summer and consist of a combination of early and late shifts, depending on our roster requirements. Shift length will vary between 8 to 9.5 hours.
Our practice’s opening hours are:
Weekdays:
7am – 7pm (autumn/winter)
7am – 8pm (spring/summer)
Saturdays:
7am – 4pm
Sundays & Public Holidays: (except Christmas Day & Boxing Day)
9am – 4pm
Remuneration:
Starting salary will be commensurate with experience and reviewed after an initial trial period, then on a regular basis via performance appraisals.
Application:
Want to be a part of a winning team? Then go for it!
If this sounds like the ideal role for you and this sounds like the role you have been looking for, then we look forward to hearing from you. Please send your application via email to manager@turramurravet.com.au with at least two references.
Your application should include your resume along with a cover letter telling us why you should be considered as a Customer Care Team member at Turramurra Veterinary Hospital.
Vetlove Goonellabah, Northern Rivers NSW (posted 5th May) Practice Manager
Practice Manager – VetLove Goonellabah
Would you like the opportunity to be a leader of a team of 10 in a 3-vet hospital?
Would you like the opportunity to be part of something great?
About us
VetLove is more in love with our patients, client’s, and teams than ever. Our Vets and Nurses have worked exceptionally hard, under difficult conditions with Covid and then extensive flooding to the local area to provide loving Vet care and cuddles by the tonne in 2021 & 2022.
With love and compassion in our hearts and a strong focus on sustained mental health, our VetLove name stands for more than just veterinary care. With rapid innovation, continuous education, and improvement in all standards of care, medicine, and surgery VetLove have improved our service to our patients this year despite all the challenges thrown our way.
Daily we strive to make a difference within our industry and to improve our level of care to all of our beloved patients.
“In my 2 years with VetLove I have learned new things every day and become part of a culture that embraces love and compassion for all things in life. Because of their commitment to support and education; my skills and confidence have grown so much, I’m so happy I finally found where I’m supposed to be.”
Watch our video: https://youtu.be/hhIGnI4bEoQ
The Role
- Being the best leader you can be and leading by example.
- Getting the best out of your team and helping them be better than they think they are.
- Exceptional communication so everyone is on the same page.
- Administration requirements and treating the clinic as if it were your own.
- Exceptional surgical and medical nursing skills is advantageous.
- Reception and client care skills, what makes you different? How will you show the
- VetLove to our clients and patients?
You
We need someone who can communicate effectively both verbally and written with the ability to work well with others in the team. We need an empathetic leader who can keep their team focused. Having a knack for numbers will come in handy – financial responsibilities can include anything from budgeting, cost saving methods and identifying sources of lost revenue. To do your job well you will need be effective with your time and organisation. Being able to stay level-headed when tensions run high and problem solving is key. We advocate and will be seeking a person who can demonstrate love & compassion, excellence, integrity, teamwork and a sense of community.
Due to the size of this clinic we need someone who has had previous experience in a clinic of this size and the requirements for it to run well.
VetLove Southside
Family run business lead by Dr Michael Clarke and Dr Geoff Wilson along with Dr Kate and Dr Simon. We have an awesome team of nurses, receptionists & students - it is an honour to work alongside these legends!
Support, collaboration, and team spirit is not only with the individual clinic but across the VetLove team. Known for our culture, the VetLove team are also a great group to be around.
The Practice Managers meet monthly and are the backbone to our growing group. We have a great team of knowledgeable committed and supportive PM’s.
You have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, and our team.
What’s next?
Don’t ignore this opportunity, if you have proven experience within the Veterinary Industry then apply now.
Send your resume and cover letter in, what’s the worst that could happen…you apply, and you love us (of course you will) If this isn’t the job for you, then we are always looking for exceptional talent to join the group, get in touch, what do you have to lose?
Email: hr@vetlove.com.au your application with why you should be lucky enough to secure this position, it will be kept highly confidential until we can shout from the rooftops that you are part of the VetLove family!
Ripponlea Veterinary Hospital, Inner Melbourne VIC (posted 5th May) Receptionist
Veterinary Receptionist - Full Time
It’s a genuine and welcoming vibe in our Fear Free, Cat Friendly hospital, and where the receptionist is the best friend and advocate for each precocious puppy and wide eyed cat that ventures through the door.
The ideal candidate for this position will:
- Have a genuine interest in, and ability to connect with people.
- Hold a desire to work in a place where their voice will be heard and welfare looked after.
- Be keen to work full time, or close to full time, but perhaps looking for some flexibility in hours and roster.
- Love to have the weekends free for 'me' time.
- Have experience in the veterinary industry and customer service.
- Be able to help the vets with simple pet restraint and be able, or keen to learn some nursing skills.
- Enjoy problem solving and finding solutions that fit the situation.
- Want to develop and grow their career in a place where potential is nurtured.
Generous staff benefits come with the job and we pay above award wages
If you are just starting in your career, then expect to gain all the experience you need to hone your skills and satisfy your ambitions.
If you are well experienced, but thinking about change, come and talk to us.
Interested? Send an application to: careers@evervet.vet
Evervet Prahran, Melbourne VIC (posted 5th May) Reception & Consulting Nurse Manager
Evervet Prahran - Reception and consulting nurse manager.
The reception at Evervet Prahran is a warm and friendly place for pets and people where busy is the buzzword. We welcome clients for consultations from 7:30 am to 10:30pm and have anywhere up to 12 surgical patients a day.
Each day, we have a team of 8 front of house staff, both dedicated receptionists and nursing staff. We are looking for someone to lead this team.
The ideal applicant for this job will
- Have both veterinary nursing and reception experience.
- Be a skilled listener and responsive to the needs of clients and team members alike.
- Understand the importance of attention to detail and have well developed organizational skills.
- Train and mentor their team, providing support and guidance.
- Work to Fear Free principles and uphold the quality standards that are associated with an ASAV accredited hospital.
The position is full time.
At Evervet we understand what a good work-life balance looks like and will encourage and support you to achieve it. For example, we insist that lunch breaks are taken - and we provide lunch. We provide access to mental health assistance programs and every year devote a whole month to focus on mental health and resilience for our staff. We have weekly team meetings and a multitude of ways to communicate with and listen to one another.
We encourage learning and will support you to develop new skills. You will be provided with an annual CE allowance and in-house 1:1 training with our Training and Development team.
This position comes with a generous salary and staff benefits.
If you are already a leader in a smaller team, or are ready to launch into a leadership role, then this position could be the career progression you have been looking for.
Interested? Send an application to careers@evervet.vet or simply call 03 9510 1335 and have a chat with Cameron, our Business Manager
See our website www.evervet.com.au
Greencross Vets - Petersham, Inner West Sydney NSW (posted 4th May) Receptionist Vet Nurse
Receptionist Vet Nurse
An opportunity for a Receptionist Vet Nurse to join our Petersham team on a permanent part-time or full-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Reception, including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
- Delivering personalised and dedicated client care to all patients and owners
- Caring, supporting and handling patients of all kinds
- Maintaining the overall hygiene of the practice, including surgical areas and equipment
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 1-2 or more years of experience working as a Receptionist, Administrator or Vet Nurse
- Good organisational, communication and customer service skills
- Flexible and adaptable within a team environment
What we offer you
- A permanent part-time or full-time role with variety
- Above award rates and great benefits
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
- Access to a support network of like-minded animal lovers and Vet Nurses
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading Continuing Education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally; Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC.
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Siobhan Kirkland, Practice Manager on siobhan.kirkland@greencrossvet.com.au
Animal Referral Hospital Brisbane, Sinnamon Park, QLD (posted 4th May) Customer Care
VETERINARY CUSTOMER CARE - SPECIALIST AND EMERGENCY
Brisbane
ARH Brisbane is part of a well-established nation-wide group of specialist and emergency veterinary hospitals. Our purpose-designed, state of the art hospital houses our specialty services, including small animal surgery, internal medicine, neurology, surgical and medical oncology, and an after-hours emergency and critical care service. Our hand-picked team is currently 115 strong, and continually growing.
The role
Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! Our hospital is presented with some of the most serious injuries and illnesses in pets, allowing our customer care team to utilise their veterinary nursing skills and experience to effectively:
- Triage an extremely high volume of potential emergency situations for multiple departments – in person, over the phone and via email
- Schedule a variety of appointments across all departments and treating clinicians
- Process complex insurance claims
- And above all, deliver outstanding experiences to animals and their human-counterparts
ARH Brisbane is open 24 hours a day, 365 days a year, therefore our customer care team work a range of rotational shifts, which may include later evenings, weekends and public holidays. Work-life balance is incredibly important to us though - we are all about the 4-day work week!
About you
- Minimum 3 years’ experience in a veterinary clinic/hospital as a nurse, technologist or receptionist
- Excellent communication, organization and time management skills
- Thrive in a fast-paced environment
- Share the same values as our existing customer care team – delivering outstanding customer experiences
- Enjoy working in an upbeat team environment with some good banter!
The Perks
- 4-day work week (work-life balance is VERY important to us)
- Amazing team culture (our team has been hand-picked for their personality, as well as their skills and experience)
- Excellent remuneration (with additional penalty rates for shifts outside of regular business hours as per award)
- Generous staff discount
- Team celebration events
- Bi-yearly staff parties
- Monthly staff birthday celebrations
- Tuckshop Fridays
- RUOK Day, Vet Nurse Day, etc.
The position will commence in May/June 2022. Applications should include curriculum vitae and a cover letter. All applications should be sent to e.bennett@arhvets.com by Friday, 27th May 2022. Enquiries about the role can be directed to Emma Bennett, Practice Manager, e.bennett@arhvets.com or (07) 3172 0593.
Bulimba Veterinary Surgery, Brisbane's East (posted 4th May)
Veterinary Nurse
An opportunity now exists in the Judhar group for an exceptional veterinary nurse to join our team. The successful candidate will be experienced in surgical assistance, financial control, inventory management and medical case management, and have outstanding customer service skills. This is a full-time position which includes regular weekend shifts. Depending on experience, this job has an expected salary of $50,000 - $55,000 p.a.
Please email your resume with a cover letter to employee@judhar.com
Short-listed applicants will be contacted via phone to arrange an interview.
VetCall Ashmore, Gold Coast QLD (posted 4th May) Business Manager / Practice Manager
Business Manager / Practice Manager - Full Time
Vetcall Ashmore has an exceptional opportunity for an experienced Business Manager or Practice Manager from any health-related field.
- Attractive salary, work/life balance and employee benefits
- Join our Gold Coast community of practice managers, veterinarians and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care
Vetcall Ashmore
The Vetcall group was established in 1976 and has become an icon of veterinary care on the Gold Coast. The team has since cared for the health and wellbeing of small animals from birth right through to their senior years. Our team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services.
About The Role
- The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.
About You
- At least 3 years in a leadership or managerial role, healthcare preferred but not essential
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals
About Us
The Vetcall Ashmore team are looking for a leader with fresh eyes and ideas to create their dream team. This is a dynamic, vibrant and fun work environment offering plenty of scope for an enthusiastic and compassionate leader. Submit your expression of interest today, for a confidential chat.
Apply Online Now at: VetPartners Careers - Business Manager / Practice Manager - Full Time - Vetcall Ashmore (jobvite.com)
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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