Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Heartlands Veterinary Hospital, York, WA (posted 23rd September)
We are looking for a receptionist.
Do you love animals?
Do you want to work with a vibrant team in state-of-the-art purpose-built vet hospital that is the first of its kind in country WA?
Do you love an environment where things are constantly changing and no two days are ever the same?
Do you have medical or reception training and feel like a change of scenery in your work environment?
If you’ve answered yes to the above questions we would love to meet you!
Heartlands are looking at expanding our team.
The position would be part time with a minimum of 30 hours per week.
Please forward expressions of interest and your CV/resume to our Nursing Manager – carrie@heartlandsvet.com.au
Greencross Vets Noosa Civic, Sunshine Coast QLD (posted 23rd September) Receptionist
Vet Receptionist
Noosa QLD
An opportunity for a Vet Receptionist to join our Noosa team on a Part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 2 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
Send your cover letter and resume to Michele Burge – Area Manager on Michele.burge@gxltd.com.au
Perth Veterinary Specialists, Osborne Park, WA (posted 23rd September) Casual Receptionist
About Us
Perth Veterinary Specialists is a multidisciplinary referral specialist centre who strive to provide the best possible veterinary care for pets. The purpose designed premises offer full diagnostic capabilities including an in-house laboratory and modern diagnostic imaging, critical care unit and surgical facilities. PVS is built for pets by vets.
We are currently searching for a talented casual Receptionist to join our team.
Working approximately 15-20 hours per week you will know the importance that a functioning cohesive front of house team plays in a successful Veterinary Practice.
and would suit someone with a background in an animal health or medical environment would be ideal.
About you
- Experience on reception in a veterinary or medical environment
- Passionate and committed to caring for our patients and clients
- Proven experience in a strong customer service role
- Exceptional customer service and communication skills
- Possess an excellent work ethic, is reliable and has a stable work history
- Intermediate to advance level of computer skills in Word and Excel
- Strong ability to multitask under sometimes stressful conditions
- Able to work in a team environment and take direction
- Ability to keep calm under pressure
What You’ll Be Doing:
- Greeting and managing clients and our four legged patients
- Answering busy phone lines
- Scheduling appointments for multiple veterinarians
- Client and patient data management
- Bank reconciliations
- Processing pet insurance claims
- Providing administrative support to veterinarians and management
- Cleaning of Reception areas.
What we Offer
- An interesting, rewarding and varied role in a dynamic environment
- Access to a great support network within the VetPartners community
- Employee Assistance program
- Fitness Passport, Paid Parental Leave
Apply Now!
Please apply online with your CV & Cover Letter or by emailing clare.kolokossian@vet.partners
Animal Referral Hospital Homebush, Inner West Sydney, NSW (posted 23rd September) Medicine Nurse Team Leader
Nurse Team Leader – Medicine
ARH Homebush NSW
We are on a wild Goose chase for a no drama Llama team leader extraordinaire to join our well-run Medicine Team at ARH Homebush.
- Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of Homebush and surrounding suburbs
- Secure parking on-site with an adjacent childcare centre in the commercial lot.
- Paid parental leave
About Us
We are part of a long-established and leading group of Specialist and Emergency Veterinary Hospitals located throughout Australia. We provide the highest quality specialist medical, surgical, oncology, ophthalmology and diagnostic animal services including 24-hour emergency and critical care. We take pride in our dynamic environment and no day or night is ever the same.
About Your New Role
Our specialist Medicine Department requires a Team Leader to co-ordinate daily operations, manage staffing resources, and help facilitate the high emergency standards we are passionate about. We are looking to appoint a talented individual who values team cohesion, innovation, maximising nurse skillsets and the never-ending quest to improve!
This is a permanent full-time position with a focus on managerial and administrative duties, though some clinical work will be required. Advanced nursing skills and experience within an emergency environment.
About You
As a successful candidate, you will possess the following skills and attributes:
- Certificate IV in Veterinary Nursing, with at least 5 years of experience
- Diploma in Veterinary Nursing and/or previous management will be favourable
- A strong work ethic and enjoy working as part of a team
- Commitment to gold standard patient care and a “fear-free” approach to patient handling
- The confidence and initiative to work autonomously yet lean on your team as needed
- Ability to multi-task and navigate within a busy, multi-departmental workplace
- A passion for excellent customer service and exceptional communication and interpersonal skills
- Exemplary organisational skills and a high attention to detail
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive hourly rate plus:
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program e.g. ProSkills, Dove Lewis, Recover Initiative, etc.
- 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Free annual influenza vaccination
- 6 weeks paid parental leave and flexible return to work programs
- Free access to confidential Employee Assistance Program LifeWorks 24/7
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.
Apply Now or for a confidential discussion about this opportunity contact:
Emily Banks
Talent Acquisition Specialist
P: 0421 705 547
E: emily.banks@gxltd.com.au
Seaton Vet Centre, Western Adelaide, SA (posted 21st September) Full or Part Time Nurse Manager
Veterinary Nurse – Nurse Manager (Part to Full Time)
Seaton & Findon Vets are looking for an experienced, Cert IV Qualified Vet Nurse to join our team as a Nurse Manager for our Seaton Vet Centre location.
The position available has flexible hours – ideally 65-76/fortnight.
We pride ourselves on providing the highest standards in nursing care, to both the patient and client.
If you are motivated, caring, energetic and ready to learn new skills, there is an opportunity for you to join our fantastic team of bubbly personalities!
Duties involve all aspects of the veterinary practice, including: reception, surgical nursing, hospitalization, radiography, ultrasonography, pathology and Puppy School if you're interested (not required if you're not interested).
Nurse Manager Duties would also include assisting the Practice Manager with recruitment, performance management, rostering, ordering, sick calls, training new staff members & trainees and inventory control.
The Nurse Manager will work closely with the Practice Manager to make sure that things are running smoothly and everyone is happy and healthy. We would also like the candidate to work at the Findon Vet Surgery a minimum of 1 shift per week.
We have a high surgery load and high standards, so experience in monitoring anaesthetics for high-risk patients, confidence with surgical nursing, ability to multi-task and strong passion for patient care is a must. Our ideal candidate would be someone comfortable with maintaining our standards as well as a fun, friendly work environment.
We use RxWorks (practice management software), SmartFlow (inpatient software) and Deputy (rostering software). Experience with using any of these is favourable, though not a prerequisite.
Opening hours:
Monday - Friday: 8am to 7pm
Saturday: 8am to 4pm
Sunday: CLOSED
CLOSED PUBLIC HOLIDAYS
We are extraordinarily proud of our staff retention rates and work culture. The first thing that people hear when stepping into the practice is usually laughter!
You can look forward to:
- A supportive, welcoming team environment
- Vets and nurses working synergistically
- We actively acknowledge, avoid and address burn-out and take the mental health of our staff incredibly seriously
- No on-call, overnight or public holiday work
- Flexibility and a work-life balance
- Management who actually care about the people, not the sales (NO up-selling or sales KPI’s to worry about!)
The position vacant has a flexible start date and we the successful candidate would be given time as a nurse first to get to know everyone/policies/protocols etc before being expected to manage the team.
All employees are subject to a 3-month induction period. If this role sounds like the right fit for you, and you would like to become part of the Seaton and Findon Surgery team, please send your application through email provided below.
You are also welcome to call the practice to discuss the position available.
All enquiries are treated with confidentiality.
Contact Info:
Mollie Linnett, Practice Manager
mollie.linnett@fsvets.com.au
08 8155 5200
www.findonvet.com.au
Vets Central, Robina, Gold Coast, QLD (posted 21st September) Integrations Officer
Integrations Officer
Robina, Gold Coast, QLD
Annual Salary: $70,000 - $75,000
About Us
Vets Central is on a mission to become Australia's leading veterinary partner, supporting the delivery of quality veterinary services to the community. We are now seeking an Integrations Officer to join our growing support office team in Robina.
About the Role
The Integrations Officer will work with our acquired practices to ensure a smooth integration and roll-out of all systems and processes. As a member of the integration and operations teams, you will also be involved in the development and improvement of all acquisition onboarding and administrative processes, ensuring the departments offer a responsive, supportive and effective service to the business.
Responsibilities will include, but not be limited to:
- Travelling to newly acquired clinics for settlement and rollout
- Coaching and engaging new teams; reducing stress and creating positive relationships
- Managing the rollout of all systems and banking hardware
- Preparing data for migration from other systems
- Assisting with ongoing maintenance, configuration, and back-end data management
- Serves as a technical resource in supporting the functional operation of clinic practice management systems
- Support processes and develop structure for clinic practice management systems
- Assist with the change-over and implementation of PMS in clinics
- General support to the operations team
About You
To be successful in this role, you will have:
- Proven experience in a similar role within practice acquisition integration and/or change management
- Experience in a veterinary clinical environment and/or veterinary nursing experience will be highly desirable
- Excellent verbal and written communication skills
- A confident, calm and service-focussed personality
- Excellent training and coaching skills
- Strong IT skills with an ability to pick up new systems quickly
- Responsible, organized, self-directed and efficient
- Knowledge of accounting principles and practices
- Leadership experience will be highly regarded but not mandatory
- Solid financial acumen with sound mathematical and financial skill
- Attention to detail and accuracy
Why Vets Central?
What’s in it for you?
- An above award salary in line with your experience
- Great work perks including discounts with over 100 national retailers, flexible work practices and all-round great work environment
- Be a part of a thriving company in a rapid growth phase and a bright future ahead of us
- An exciting, challenging, and fun role
- Stable and permanent position
- Friendship, challenge, support, fun, diversity, and satisfaction
- We look after our team and value everyone’s professionalism, integrity, and love of animals!
Swan Valley Veterinary Centre, West Swan, WA (posted 20th September) Receptionist
The search is on for our very own reception SUPERSTAR!
Part-time or Full-time.
We are looking for someone who is a true team player and can confidently coordinate our fast-paced reception at Swan Valley Vet Centre.
Opening in mid 2016, our clinic has rapidly grown and now successfully operates in two locations, West Swan and Bullsbrook, servicing both small and large animals. As our clinic grows larger, we are needing to expand our team to ensure we can run seamlessly and efficiently. This is where you might come in!
Would you describe yourself as an awesome multi tasker? an eager beaver?
Do you LOVE people and want to work in an environment where animal smooches come free?
You will shine in this position by being:
- An absolute animal lover - that can handle the fur, slobber and love that comes with them
- Someone that can confidently communicate with strong interpersonal skills, both face-to-face and over the phone.
- A wizard at fast-paced environments and will have ability to problem solve efficiently.
- Can happily work independently and manage their time well
- Previous veterinary/animal industry experience is required (administrative or clinical).
If you have what it takes, and you are after a part-time or full-time role as our next team player, please email: mike@swanvalleyvet.com.au with your resume and answer the following:
- What brings you to the veterinary industry?
- What makes you the stand out candidate for this role? What makes you shine?
- What is your favourite animal and why?
- We really look forward to hearing from you!
If you are successful in moving to our interview stage, you will be contacted via email.
Applications close September 30th 2022.
Southwest Equine Veterinary Group, Warrnambool, VIC (posted 20th September) Clinic Coordinator
Do you have management experience and a passion for horses?
Come and join our leadership team at Southwest Equine Group!
Southwest Equine Veterinary Group is an equine only practice situated in Warrnambool on the southwest coast of Victoria. We provide veterinary services to all the trainers in Warrnambool and surrounds. Our caseload also includes much of the pleasure and sport horse community.
About the role:
The Clinic Coordinator plays an integral part of the day-to-day running of the clinic, alongside the Clinical Lead Veterinarian in a leadership position.
- Manage the clinic administration, nursing and technician teams.
- Ensure rostering is completed in a timely manner and communicated to staff.
- Oversee payroll administration processes including leave management.
- Oversee and manage stock and equipment, including ordering.
- Develop and implement policies, procedures and quality standards for practice operations.
- Management of banking, reconciliations, and preparation of financial reports for management.
- Establish effective debt management processes to ensure timely payment of accounts.
- Coordinate and lead strategic and business planning to improve the practice’s financial outcomes including delivery of marketing and advertising.
- There will be some equine nursing and reception duties involved
About you:
- You must be a genuinely motivated and enthusiastic person who, by example, creates and contributes to an amazingly positive workplace culture.
- You build rapport with people easily and you enjoy managing people.
- You are confident in handling horses and passionate about the equine industry.
- You are highly organized and can work autonomously as well as collaboratively with your teams.
- You love the challenge of leading people through change.
- You are looking for the next step in advancing your career, not just a job.
Qualifications & Experience
- Demonstrated experience in leading and motivating teams.
- Experience in equine handling skills essential.
- Previous administration and business management experience is highly desirable.
- Competent computer skills and user of MS Office programs and databases.
- Veterinary Technicians and Equine Veterinary Nurses with practice manager experience are encouraged to apply.
Why you should apply
- Work in a purpose-built clinic with likeminded people.
- Permanent position.
- Opportunity for career progression within an industry leading organisation.
- Paid volunteer leave, maternity leave and Apiam Reward day (extra day of annual leave!)
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
- Discounts from various retail, travel, fitness and health providers.
To Apply
Please email your resume and cover letter outlining your interest in the role to recruitment@apiam.com.au by Monday 3rd of October.
Greencross Vets Lambton, Newcastle, NSW (posted 20th September) Practice Manager
Practice Manager
Lambton NSW
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Lambton team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2-4 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time permanent role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to Rachelle Wells, Area Manager on rachelle.wells@greencrossvet.com.au
Animal Referral Hospital Brisbane, Sinnamon Park, QLD (posted 20th September) Accounts & Billing Coordinator
We have a brand new opportunity for an Accounts and Billings Coordinator at ARH Brisbane. This position is a new role in our rapidly growing hospital, and will have primary responsibility for client account administration and billings. The role will also include client care, administration, and operational support duties where required and directed to support the overall functions of the hospital.
About Us
Our ARH Brisbane family is part of a well-established group of specialist and emergency veterinary hospitals. Our purpose-designed, state of the art hospital houses our specialty services, including small animal surgery, internal medicine, neurology, surgical and medical oncology, radiology, and a 24/7 emergency and critical care service. We uphold high clinical and professional standards, which are driven by genuine care and compassion.
Our hand-picked team is currently 120 strong, and continually growing. A supportive and enjoyable workplace and work-life balance are incredibly important to us. We enjoy natural camaraderie, social celebrations, and lots of special treats, and our full-time administrative team members have an RDO weekly or fortnightly, with generally no weekend work.
The role
This new role will be the primary contact and coordination for all client account administration, providing functions that ensure appropriate levels of service for all clients, ensuring best practice client accounts processes and procedures are followed, and developing, implementing and supporting excellent billings processes undertaken by clinicians.
Specific duties of the role include, but are not exclusive to:
- Client account administration, billings coordination, and reporting, including effective bad debt management, management of Insurance claims and disputes, gap payments, and finance payments
- Client Care team support - primary responsibility for accounts, Insurance, finance payments, bad debts, POS as required
- Administration and operational support as required and directed, including reception, CRM coordination and Rx works support and training where appropriate
About you
You are organised, efficient, adaptable, enthusiastic and an excellent communicator. You are skilled at multi-tasking, and comfortable working in a fast-paced role. You love working in an upbeat team environment and enjoy some light-hearted banter.
The successful Candidate will possess:
- Minimum 3-5 years’ experience in a veterinary clinic/hospital as a nurse, technologist or receptionist
- A demonstrated ability to handle highly sensitive issues with a calm and measured approach, and to de-escalate situations calmly and effectively, both over the phone and face to face
- Resilience and a positive attitude to work in general and to facing specific challenges
Desirable Attributes
- Certificate IV in veterinary nursing and/or BAppSc (Veterinary Technology) degree or equivalent
- Experience in the referral or emergency sector of the veterinary industry
The position will commence in November 2022 or ASAP. Applications should include curriculum vitae and a cover letter. All applications should be sent to e.bennett@arhvets.com by Monday 3rd October 2022. Enquiries about the role can be directed to Emma Bennett, Practice Manager, e.bennett@arhvets.com or (07) 3172 0593.
East Bentleigh Veterinary Clinic, South East Melbourne (posted 19th September) Practice Manager
East Bentleigh Vet Clinic are looking for a Full Time Practice Manager to join and lead our team!
East Bentleigh Vet Clinic is a modern purpose-built hospital, with a caring and experienced team of veterinarians and nurses who are committed to providing excellent customer service and exceptional pet care. We are a very busy clinic offering a wide range of services and advanced surgical procedures.
We are seeking a passionate people leader to join our tight knit team. The ideal candidate will have experience managing a team, veterinary industry experience is highly desired but not essential.
We pride ourselves on a positive, encouraging clinical culture – ensuring a good work life balance for all staff will be a top priority for you! You make sure everyone’s birthday is celebrated, that lunch breaks are taken and respected, provide flexibility around working hours, and encourage volunteer work - you can see a small part of our recent community work on our website!
It’s only right to appoint a Practice Manager ready to support our team and oversee the effective operations of the practice, this role will see you:
- Managing team and client satisfaction
- General support in day-to-day operations
- Supporting the team in their development
- New team member recruitment and induction
- Managing Accounts Payable/Receivable
- Rostering, payroll processing and annual leave coordination
- Coordinating regular team meetings and conducting regular team training sessions
- Managing equipment maintenance and repairs
- Managing WHS compliance
Perhaps you're an experienced veterinary nurse looking to step up into a management role? Or you may have previous management experience within a healthcare/similar industry.
You also have:
- Exceptional customer service skills
- Excellent written, IT and communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans
Benefits of working with us:
- Leadership Development and Business Training
- Access to our Employee Assistance Program
- Great discounts on personal pet care, including a friends and family discount scheme
- Paid parental leave
- Discounted rates for gym access for you and your family
Apply now! Send your CV and Cover Letter to Nicole at npatterson82@live.com.au
Veterinary Specialist Services Underwood, City of Logan, QLD (posted 19th September) Client Liaison Officer
Client Liaison Officer
Are you a confident and enthusiastic individual with excellent communication skills, who would like to work in a busy environment where patient care is prioritised?
The Opportunity
Most if not all Veterinary practices have become significantly busier over the last 12 months. We have not been immune to this and are adapting our teams and processes with the aim of delivering the excellent patient care we are known for, while trying to provide our team with the working environment that is sustainable for them. This is a big challenge, and we need the right people to help us achieve this.
Veterinary Specialist Services Underwood has an opportunity available for a Client Liaison role. Reporting to the Hospital Operations Managers and supporting our clinical teams, the role of Client Liaison will act as the key contact for our clients and referring veterinarians and play an active role in supporting our team to maintain the day-to-day service delivery and coordination of high quality client service.
About Us
Veterinary Specialist Services is an established Small Animal referral hospital group located in Southeast Queensland.
We are striving to create an environment where people can do their best work. We have many things to work on to get there, but we are adapting as fast as possible. Our teams are very passionate about delivering patient care and support each other to do it.
What we are looking for
- A person who will be a genuine team player in a large team. This means different personalities, work styles and methods, but with the same ultimate goal.
- A person who understands that we all have a role to play, and that the ultimate outcome is to deliver the best possible care for our patients, their families, and our referring veterinarians.
- A person who is genuinely adaptable – we’ve had to change a whole lot of things over the last 2 years and foresee ongoing change and adaptation to improve our workplace.
- A person who understands that when a patient needs us, we will do our utmost to be there and give it the care it needs.
- A person who ensures that clients and referring veterinarians are kept well-informed of all services being provided including current and ongoing treatment and payment plans
- A person who responds effectively to client concerns
- A person that would provide grief support to clients when required
- A person who advises clients of their finance options
- A person who will arrange for repeat medications when requested
The successful candidate will possess:
- Previous experience working in a veterinary practice essential
- Understanding of veterinary medical terminology and the ability to translate and easily communicate it to others essential
- Veterinary Nurse qualifications highly desirable
- Client focused - with a friendly, and approachable manner and the ability to positively engage with a range of people.
- Excellent organisation, prioritisation, and time management skills with a strong attention to detail
- Excellent verbal and written communication skills
- Ability to work in a team environment or autonomously as required
- Be proactive, with a can-do attitude
Interested?
Please either submit your CV and a covering letter to us at HR@vss.net.au, or contact Jennine Bennett (HR Associate – 07 3841 7011) if you’d like any more information.
We recently asked our staff what it was like to work at VSS – you can find what they say here https://www.vss.net.au/veterinary-careers.html
Veterinary Specialist Services Carrara, Gold Coast, QLD (posted 19h September) Client Liaison Officer
Client Liaison Officer
Are you a confident and enthusiastic individual with excellent communication skills, who would like to work in a busy environment where patient care is prioritised?
The Opportunity
Most if not all Veterinary practices have become significantly busier over the last 12 months. We have not been immune to this and are adapting our teams and processes with the aim of delivering the excellent patient care we are known for, while trying to provide our team with the working environment that is sustainable for them. This is a big challenge, and we need the right people to help us achieve this.
Veterinary Specialist Services Gold Coast has an opportunity available for a Client Liaison role. Reporting to the Hospital Operations Managers and supporting our clinical teams, the role of Client Liaison will act as the key contact for our clients and referring veterinarians and play an active role in supporting our team to maintain the day-to-day service delivery and coordination of high quality client service.
About Us
Veterinary Specialist Services is an established Small Animal referral hospital group located in Southeast Queensland.
We are striving to create an environment where people can do their best work. We have many things to work on to get there, but we are adapting as fast as possible. Our teams are very passionate about delivering patient care and support each other to do it.
What we are looking for
- A person who will be a genuine team player in a large team. This means different personalities, work styles and methods, but with the same ultimate goal.
- A person who understands that we all have a role to play, and that the ultimate outcome is to deliver the best possible care for our patients, their families, and our referring veterinarians.
- A person who is genuinely adaptable – we’ve had to change a whole lot of things over the last 2 years and foresee ongoing change and adaptation to improve our workplace.
- A person who understands that when a patient needs us, we will do our utmost to be there and give it the care it needs.
- A person who ensures that clients and referring veterinarians are kept well-informed of all services being provided including current and ongoing treatment and payment plans
- A person who responds effectively to client concerns
- A person that would provide grief support to clients when required
- A person who advises clients of their finance options
- A person who will arrange for repeat medications when requested
The successful candidate will possess:
- Previous experience working in a veterinary practice essential
- Understanding of veterinary medical terminology and the ability to translate and easily communicate it to others essential
- Veterinary Nurse qualifications highly desirable
- Client focused - with a friendly, and approachable manner and the ability to positively engage with a range of people.
- Excellent organisation, prioritisation, and time management skills with a strong attention to detail
- Excellent verbal and written communication skills
- Ability to work in a team environment or autonomously as required
- Be proactive, with a can-do attitude
Interested?
Please either submit your CV and a covering letter to us at HR@vss.net.au, or contact Jennine Bennett (HR Associate – 07 3841 7011) if you’d like any more information.
We recently asked our staff what it was like to work at VSS – you can find what they say here https://www.vss.net.au/veterinary-careers.html
Mayfield Veterinary Hospital, North-West Newcastle, NSW (posted 13th September) Hospital Manager
Veterinary Hospital Manager
Mayfield Veterinary Hospital is in Newcastle NSW. 2hrs north of Sydney. We have beautiful beaches, easy access to the vineyards of the Hunter Valley and a City with a lot to offer all interests.
We are looking for an experienced Manager who is up for a chance to work alongside a team of skilled professionals in a busy work environment. We work together with equality and respect, we have fun, and we support one another.
We are looking for Someone who can make the role their own, with a chance to make an impact on our already thriving Clinic.
Position: Permanent, Full time
Salary Range: $90,000 - $130,000
The purpose built Mayfield Veterinary Hospital with two branch clinics, are leading providers of small animal veterinary care in the Newcastle area.
Please click here to see photos!
With a highly dedicated team of professionals and state-of-the-art equipment, our hospital offers the best available treatment and technology.
Our team comprises of 8 veterinarians and 20+ support staff, working in an accredited "hospital of excellence" facility. with full surgical and diagnostic facilities.
We are seeking a highly motivated general manager with the vision and expertise to make a significant contribution to the future of the organisation.
You will be leading a hard working team (who enjoy a laugh on the way) and alongside the practice owner who feels exceptionally grateful to the wonderful staff at the clinics.
Essential criteria:
- At least five years experience in a management role.
- Ability to manage the human resources of our hospital, to optimise employee satisfaction, whilst maximising productivity.
- Excellent communication skills, including verbal and written
- A high level of organisation with the ability to prioritise in a busy work environment
- Strong attention to detail and accountability
- Self motivation and the ability to motivate the team
- High emotional intelligence, with excellent interpersonal skills
- Experience in preparing reports and maintaining spread sheets
- Financial experience is highly desirable
Your application should include :
- Cover application letter
- Written response addressing the essential criteria.
- Resume outlining management and other experience relevant to the position. This should include the names and phone numbers of three referees.
Please respond to Nigel Dunn
Via email: manager.mayfieldvets@gmail.com
Wanneroo Veterinary Hospital, North Perth, WA (posted 13th September) Receptionist
Veterinary Receptionist - Part Time Position
Are you an animal lover who enjoys working in a reception environment? Why not get the best of both worlds and come join our team!
An exciting opportunity has opened up at our busy veterinary practice, and we are looking for our next reception superstar! The person we are searching for is friendly, welcoming and a professional individual with outstanding communication skills. This is a position for someone who takes customer service to the highest level and we invite anyone from registered veterinary nurses to experienced receptionists to apply. As long as you are someone who will always strive to achieve the best outcome for our clients, our patients and our professional colleagues then we want to hear from you!
What are the perks of the role?
- There is no weekend work, and during the week there is little to no overtime.
- You’ll be a respected and valued member of a hardworking team and you get to work alongside fun, vibrant and professional individuals.
- Wages are paid well above award, based on your experience level.
- You get scheduled and paid break times.
- You get the opportunity to build on your skill set in a fun and interactive work environment.
- Your continued education and career progression is not only encouraged but also supported.
- You get to help and make a difference to our lovely clientele and wonderful patients!
Sounds interesting?
You will experience what it’s like to work in a busy general practice and no day is the same!
We have a full team of qualified veterinary nurses that rotate areas of surgical responsibilities, but we are looking for someone to work alongside our other reception superstar in taking care of all reception and customer service duties.
What does the role entail?
We are looking for someone three (3) days a week (Mondays, Tuesdays, and Wednesdays) - 8:30am - 3pm each week.
Responsibilities of the role include (but are not limited to):
- Answering phones and being able to provide owners with advice and assistance.
- Email correspondence with both clients and professional specialists.
- Booking appointments and organising a busy schedule.
- Checking patients in and out of consult and hospital admissions.
- Restraining and handling patients for veterinary examination and treatment.
What are we looking for?
The ideal candidate is someone who can confidently and comfortably work at a fast pace and with urgency. Good computer skills are essential and being technology-handy is a plus! You need to have good basic knowledge of animal health and have some experience working within the animal industry. That being said you don’t need to be registered as a veterinary nurse to qualify for the position. We will train the right candidate for the role.
Who are we?
Wanneroo Vet Hospital is a busy privately owned small animal hospital that has been operating since 1978. We have established great client-relationships and we have a large client base with a high number of long-standing customers. In fact, we have been looking after families for generations! Our team currently consists of 8 vets and 12 nurses, and we are dedicated to both supporting and challenging each other. Being such a large team, we understand the importance of building good staff relations and looking after each other. We provide a large variety of services, priding ourselves on the highest standards.
So, if you are interested in becoming part of a fun and exciting team who are dedicated to animal welfare, then we want to hear from you!
To apply for this role please send your CV and cover letter addressed to Debra at: vetnursewanneroo@hotmail.com
Molonglo Veterinary Clinic, Coombs, Canberra ACT (posted 13th September) Receptionist / Nurse
Veteterinary Nurse / Receptionist - Full Time or Part Time
We are looking for a qualified Veterinary Nurse or experienced Veterinary Receptionist to join our happy team.
Molonglo Veterinary Clinic is a bright and sunny clinic. Our lovely custom-built clinic is in a new and rapidly growing area of Canberra with friendly and dedicated clients who love their pets.
We love coming to work, enjoy each other's company, support each other and are looking forward to having a new nurse or receptionist to work with us. We are flexible and would consider a full time or part-time employee.
For those Vet Nurses out of the area, who have not yet experienced the joys of living in Canberra....think blue skies, mountain biking, bushwalking, galleries, bars and good coffee (and the occasional oddly-shaped hot-air balloon or two!).
Our strong focus on a healthy work life balance ensures that you’ll get plenty of chances to get out and explore!
Please contact:
Kate Pickles or Trent Bastock
Molonglo Veterinary Clinic
110 Woodberry Ave, Coombs, ACT
(02) 6147 5577
katep@molonglovet.com.au
trentb@molonglovet.com.au
Greater Springfield Veterinary Hospital, Springfield, QLD (posted 12th September)
VETERINARY RECEPTIONIST
An opportunity has arisen for a full-time Veterinary Receptionist to join our client focused team.
It is essential that you possess a love of animals and a passion for people. The pets we care for are regarded as ‘family members’ to our wonderful clients.
Experience and Qualification Requirements:
- The main focus of this position is to care for our clients. A veterinary background is preferred, but not essential.
- Experience in a customer focused role is essential.
Duties Include (but are not limited to):
- Providing outstanding customer service.
- Warmly and efficiently greeting clients and their pets.
- Identifying possible issues and finding suitable solutions.
- Communicating with clients via various means including by phone and email.
- Daily schedule management: making bookings and organising/understanding a multi-practitioner, three-hospital schedule.
- Being the organisational link between our clients, veterinarians and nurses.
- Administrative tasks such as banking, mail runs, billing/invoicing, basic debt collection.
- Working between three, busy and diverse receptions across our three locations.
- Tending to a multi-line phone system.
- Providing efficient and accurate transactions.
- Maintenance of reception areas and consulting rooms: ensuring cleanliness and providing high levels of infection control.
Successful applicants will show:
- Outstanding customer service and sales skills.
- Attention to detail.
- Excellent written and verbal communication skills.
- The ability to work efficiently as an individual, and as part of a team.
- The ability to prioritise.
- Excellent organisational and time management skills.
- The strong ability to multi-task under sometimes-stressful conditions.
- Be reliable, friendly and approachable with clients and other staff members.
- Experience in practice management software: ‘EzyVet’ is preferred but not essential.
- A prior knowledge of basic patient care, services and standards is preferred but not essential.
- A long-term commitment to our business.
Hours of Work and Remuneration:
A 38 hour/week roster will be set including evening and weekend work (one in every to, to three Saturdays with a day off in lieu during the week). Remuneration will be based upon experience.
Please forward your cover letter and resume to Victoria Law at recruitment@gsvets.com.au.
Only successful applicants will be contacted.
Please note: This position is not a pathway to veterinary nursing.
www.springfielddistrictvets.com.au
Animal Referral Hospital, Homebush NSW (posted 12th September) Customer Care Representative
Customer Care Representative
ARH Homebush
An exciting opportunity for an experienced Customer Care Representative to join our ARH Homebush team on a full-time, part-time or casual basis!
- Are you a superstar Customer Care professional?
- Do you thrive in a fast paced and busy environment?
- Do you love working with people and animals?
Calling all Customer Care Superstars with a passion for animals!
Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?
We are looking for full time, part time and casual Customer Care professionals to join our amazing team.
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
About your new role
Due to ongoing growth in the business, we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
- Handling high volumes of inbound calls.
- Liaising with referring vets.
- Welcoming clients and their pets to the hospital.
- Booking and managing appointments.
- Invoicing and taking payments – including cash and EFTPOS.
- Processing payments on Vetpay and Medipay finance platforms.
- Data entry and requesting documents from referring vets and clients.
- Managing email enquiries.
About You
- You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
- A solid professional background in customer service (min 2 years is essential).
- Have experience in reception or high-volume call centre environment.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
- Well-developed computer skills with accurate data entry.
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate.
- Experience with appointment entries, invoicing, and taking payments.
- Willingness to go above and beyond during busy times.
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.
- Can manage your time effectively when there are multiple distractions and can assist your teammates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we’re a 24-hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.
Apply Now or for a confidential discussion about this opportunity contact:
Emily Banks
Talent Acquisition Specialist
P: 0421 705 547
E: emily.banks@gxltd.com.au
Peninsula Vet Care, Mornington (posted 12th September) Surgical Team Leader
Veterinary Nurse Surgical Team Leader – Full Time – Mornington
Are you passionate about patient care? Do you enjoy coordinating a team in managing a successful day? We have a full-time position (approximately 36 hours) at our Mornington hospital, consisting of 4 weekday shifts and a 1 in 4 full weekend rotation.
Salary is hourly rate + other renumeration benefits based on qualifications – please inquire.
Peninsula Vet Care is a group of five locally owned and operated veterinary hospitals combined with an emergency and referral centre on the beautiful Mornington Peninsula.
We are currently looking for an experienced veterinary nurse to work closely with our clinic manager to oversee the day to day running of our surgery team and provide training and mentoring to our junior nurses.
Key responsibilities include:
- Train and mentor junior nurses in line with training plans developed by the clinic manager
- Monitor compliance with company standards of care
- Monitor customer service standards
- Manage day plans
- Coordinate and allocate staff to various tasks to ensure clinic plans are met
- Identify operational issues and make recommendations to resolve
Our ideal candidate is someone who has:
- A Certificate IV in Veterinary Nursing
- A minimum of 4 years’ experience as a veterinary nurse
- A desire to provide and uphold a high standard of patient and client care
- A passion for training and development
- Effective interpersonal and communication skills
- Strong problem solving and organisational skills
A position with Peninsula Vet Care will provide you with:
- Career opportunities within our group including our emergency and referral
- Development opportunities through in house and external training providers, along with an annual continuing education allowance
- Regular communication and feedback through one-on-one catch ups with your clinic manager
- A supportive work culture with a family feel
- A workplace that is only minutes from the beautiful Mornington – perfect for unwinding
If this sounds like you, please hurry and send your application to: georgie@penvetcare.com.au or call Georgie on 03 5986 6963 if you have any questions regarding this position.
For more information about Peninsula Vet Care, visit: www.penvetcare.com.au
Greencross Vets Noosa Civic, Noosaville, QLD (posted 12th September) Head Vet Nurse
Head Vet Nurse
Noosa QLD
An opportunity for a Veterinary Nurse to join our Noosa team on a permanent full-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 4 or more years of experience
- Excellent animal handling skills
- A good knowledge and understanding of veterinary nursing procedures
- Good organisational, communication and customer service skills
- Flexible and adaptable within a team environment
What we offer you
- A permanent full-time role with variety
- Above award rates and great benefits
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
- Access to a support network of like-minded Vet Nurses
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading Continuing Education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally; Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC.
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Michele Burge, Practice Manager on michele.burge@greencrossvet.com.au
Brisbane Pet Surgery, North East Brisbane (posted 8th September) Receptionist
Receptionist
We have recently moved to newly renovated, purpose-built premises in Eagle Farm.
We are currently in need of a receptionist, preferably full-time to both provide client consistency as a contact point and to fill gaps with our current full-time and two part-time receptionists.
Our receptionist is responsible for most of our email enquiries, our phone call enquiries and forms the link between our clients and our nursing/veterinary staff. This is a very busy role as we receive a very large number of emails every day. The role is suited to someone that loves the customer aspect rather than the patient/hospital aspect of our industry. An experienced vet nurse that wishes to perform a reception only role is the preferred candidate, but an experienced receptionist is also suitable as we can provide further industry specific training/advice via our current reception staff.
We are currently open from 7am to 6 pm Mon to Fri. Reception shifts are usually either 7am to 2pm or 10am to 6pm each day with a cross over in the middle.
You can find out more about us on our website www.brisbanepetsurgery.com.au and 
Please contact us via email or in person if you would like to see if this position is for you.
Dr Scot Plummer - Owner/Senior surgeon
scot@brisbanepetsurgery.com.au
Laura Moran – Senior nurse
laura@brisbanepetsurgery.com.au
Brisbane Pet Surgery
50 Theodore St,
Eagle Farm, 4009
07 3064 1064
Greencross Vets Brookvale, Northern Beaches Sydney NSW (posted 8th September) Receptionist
Vet Receptionist
Brookvale NSW
An opportunity for a Vet Receptionist to join our Brookvale team on a Full-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 2 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
Send your cover letter and resume to Renae Kelton – Area Manager on: Renae.kelton@gxltd.com.au
Adelaide Animal Emergency and Referral Centre, Kurralta Park, SA (posted 8th September) Client Relations/Receptionist
Client Relations/Reception (Permanent part time positions up to 35 hours a week)
Adelaide Animal Emergency Centre
Adelaide SA
We are currently seeking experienced veterinary client relations staff to join our team on a permanent part time basis. You are at the front line of our business skilled in exceptional customer service, providing best client patient experience. This a fast-paced veterinary referral and emergency service working in a team-based workplace.
The Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, surgery, diagnostic imaging, and specialist oral maxillofacial /dentistry. Our environment is fast paced, working closely together in an efficient team.
As a successful candidate, you will demonstrate and possess the following skills and attributes:
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments - surgery medicine, dental and emergency
- Effective communication skills both verbal and written
- Experience with veterinary software an advantage
- Process consent, insurance, and new client forms
- Payroll knowledge and advantage
- Ability to maintain daily administration with an elevated level of accuracy and attention to detail
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Work collaboratively with colleagues to provide the best possible outcome for clients and patients
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
- Ability to work flexible hours between 7am -10pm including weekend work
What are we offering?
- An opportunity for you to extend your skill base working in a high-end veterinary referral and emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Applications via email only and should include a cover letter along with your resume. Only short-listed applicants will be contacted.
Applications to:
Diane Whatling, Business Manager
Dianew@aaerc.com.au
For a confidential discussion please contact me
Adelaide Animal Emergency and Referral Centre
119 Anzac Highway, Kurralta Park SA 5037, Tel: 08 8371 0333
Greencross Vets Brookvale, Northern Beaches Sydney NSW (posted 8th September) Practice Manager
Vet Practice Manager
Brookvale NSW
An opportunity for a Practice Manager to join our Brookvale team on a permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 4 or more years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates.
We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Renae Kelton, Area Manager on: Renae.kelton@gxltd.com.au
King Street Veterinary Hospital, Murwillumbah, Tweed River Region NSW (posted 7th September) Receptionist
Reception/ Client Liaison position available
We are looking for an enthusiastic and expressive person to join our team at King Street veterinary hospital to be one of the friendly faces at our reception area. We pride ourselves on giving our clients a welcome and personalised service when they visit us with their pets.
The position available is for a contracted period of 6 months while one of our wonderful ladies has some time off. The position is for 2 permanent days per week and to cover for holidays if needed starting in October.
We are located in Murwillumbah NSW 20 minutes south of Tweed Heads in a beautiful town on the Tweed River. King Street vets is a busy, independently owned practice who appreciates our staff to have the ability to work in a team but bring their own personality and individual thoughts to work.
Applicants must have experience in:
- Customer service with current knowledge of veterinary regulations and services,
- Engaging personality
- Excellent organisation skills
- Office management
- Confident in conflict resolution.
If you feel you would suit this position and would like to work with a team who have a high standard of care for our patients and clients, please submit your resume to: suehaworth72@gmail.com
Applications close on Friday 30th September 2022.
Vets @ Acacia Gardens, North-West Sydney, NSW (posted 6th September) Receptionist
Veterinary Receptionist
Do you understand how essential customer service is to a business? If you do, an exciting opportunity has come up to join our exceptional team as a full-time receptionist! We are looking for a customer service superstar who is a well-presented team player with a keen interest in animals and an enthusiastic attitude towards helping our clients and their pets.
Vets @ Acacia Gardens is a purpose built and modern veterinary hospital that was established to provide the highest standard of professional care in a friendly and compassionate environment in the growing North-West of Sydney. We are now looking for that special someone to help with our growing client base and join our highly dedicated, supportive team which includes 4 veterinarians, 9 nurses and 1 other receptionist.
Your general duties will include:
- Handling client enquiries
- Taking phone calls
- Making appointments
- Admitting and discharging patients
- Managing accounts
- Ordering and stock management
- Some veterinary nursing may be required
- Liaising with suppliers
The successful applicant will:
- have time management and organisation skills
- be an excellent communicator with the ability to demonstrate compassion, sensitivity and understanding towards our patients, clients and colleagues
- be able to think quickly and accurately in order to manage multiple tasks
- demonstrate a desire to learn
- be familiar with Excel and Word +/- experience using VisionVPM computer programme (preferred but not essential)
- be driven to provide great patient and client care
- have the ability to remain level-headed even when under pressure
- have a positive, can-do attitude and be willing to get amongst the action
- have good work ethic and be able to work unsupervised and independently
- have a minimum of 2 years’ experience in a customer service role
- Certificate IV in Veterinary Nursing or other experience in the pet/veterinary industry is strongly preferred, but not essential
The role and benefits:
- Pay is Above award
- 4 weeks annual leave
- 38 hours per week Mon-Fri
- Supportive work environment
- Opportunity to learn from a highly motivated team of vets and vet nurses
- Great work colleagues!
Please apply if you want the opportunity to be a part of a team who takes customer and veterinary care seriously, while knowing how to have some fun along the way.
To apply, please send your CV to info@acaciagardensvet.com.au and attention to Sheree.
Abbotsbury Veterinary Clinic, West Sydney NSW (posted 6th September) Receptionist
RECEPTIONIST POSITION
The successful applicant must have
- Exceptional customer service skills
- Be able to work in a face paced environment
- Have excellent organisational and communication skills
- Must love animals and helping their owners
- Be a team player
Come and see what an independent, family-owned established practice with a great reputation can offer a receptionist nurse.
We are now seeking a highly motivated compassionate receptionist/nurse to join our 2 vet 7 nurse dedicated team. Abbotsbury Veterinary Clinic is a family run business located in Sydney’ s Southwest very close to both the M5 and M4 motorways. We are nestled just behind the Western Regional Park in a beautiful village like atmosphere with surrounding parklands. We are fortunate enough to have a very friendly passionate animal loving community supporting us. Our small animal hospital has been part of the community for over 20 years and has been involved in rescue work among other things that we are very proud of. Our practice is well equipped and spacious with digital radiology, in house Idexx catalyst pathology, ultrasound, pulse oximetry, Parks doppler, infusion pumps IM3 dental equipment and more. We have visiting specialist surgeons and sonographers attend the practice regularly. The successful candidate would be passionate about working in the vet industry and loves working closely with both people and their pets. They must display a high standard of care, work efficiently in a busy environment and ultimately be a team player.
This is a full-time position - weekdays only.
Renumeration is above award with usual entitlements.
Experience in veterinary industry is preferred but training can be provided to the right applicant with exceptional customer service skills.
If you think you have what we are looking for please send a cover letter and resume to Dr Patricia Carnovale BVSC (hons) MANZCVSc (small animal medicine).
Email: abbotsburyvetcontact@gmail.com
Abbotsbury Veterinary Clinic Shop 5 60-68 Stockdale Cres Abbotsbury NSW 2176 Ph: 02 8786 0400
Mill Park Veterinary Clinic, North-East Melbourne, VIC (posted 1st September) Full or Part Time Reception Nurse
After something different? A more relaxed pace?
Be in charge of yourself.
Veterinary Nurse / Receptionist - Part Time or Full Time
Mill Park Veterinary Clinic is a branch practice located 15 minutes north of Bundoora Veterinary Group’s primary hospital and emergency centre. It is open 5 days a week 9am to 7pm (last appointment at 6.15pm) and Saturday afternoon 1pm to 4pm. The clinic is closed on Sundays and public holidays, and all after hours cases are referred.
We service general practice clients building strong rapport and long-term relationships. We perform preventative health care, routine surgeries, minor procedures and care for mildly unwell patients. Patients requiring overnight care, emergency and critical care and complex investigations and treatments are referred to our primary hospital. The clinic is staffed with 2 to 3 staff members each day including 1 vet and 1 to 2 nurses. You may choose to work only at the branch practice or rotate through the branch and primary practice.
The role will involve:
- Reception duties including scheduling appointments, payments, phone enquiries
- Stress-free restraint of animals to facilitate examination when needed
- Assisting vets with x-rays, blood sampling and other diagnostic testing
- General anaesthesia induction, monitoring and post-operative care
- Stock management
- Some office management work
What we can offer you:
- Working with an experienced, caring healthcare team who enjoy working together in a low stress environment
- A well organised work flow and schedule
- Friendly clients
- Above award wage
For further information please email Libby Perkins, Practice Manager at bundooravetacs@gmail.com
Agnes Banks Equine Clinic, Sydney North West NSW (posted 31st August) Regional Manager
Regional Manager Veterinary Clinics
Apiam Animal Health is comprised of Australia’s leading rural and regional veterinary practices. Apiam incorporates over 250 highly experienced, industry leading veterinarians with expertise across the equine and companion animal, dairy, feedlot, and pig sectors. Apiam Animal Health is a fully vertically integrated business, including having veterinary wholesale, warehousing, logistics, and other ancillary services.
Our vision is Healthy Animals and Happy People.
Due to our continued growth, we are seeking an experienced Practice Manager who is ready to progress their career to the position of Regional Manager.
This is a clinic-based position at Agnes Banks Equine Clinic, at the foothills of the Blue Mountains approximately 1 hour from Sydney, NSW.
Additional base locations and regions are available for suitable candidates.
Working closely with the Regional Lead, the Regional Manager will oversee and provide leadership to several veterinary clinics within a region.
You will work to achieve day-to-day operational efficiency, strategic and financial objectives, to plan resources and to develop and mentor team members.
Clinics range in size from 1-2 Vet FTE companion animal general practice clinics up to 10+ Vet mixed or equine clinics offering general practice as well as specialist services.
Key Criteria:
- Ideally you have significant experience as a Veterinary Practice Manager or Practice Group Coordinator and are ready to take the next step in your career.
- You might already be an area or regional veterinary clinic manager.
- You excel at building relationships with employees, clients, and your community.
- Experience managing clinic operational performance including financial objectives.
- Demonstrated skills in planning and organization including people resources.
- Outstanding communication skills within and between clinics.
- Sound people leadership experience.
- A commitment to positive workplace culture.
Qualifications & Experience Required:
- Minimum 5 years’ experience in a Practice Management role preferably in a Veterinary, Health or Professional Services setting.
- Medium – Advanced MS Office skills.
- Further education or qualifications in Practice Management / Business will be highly regarded.
- Veterinary Nurses, Veterinary Practices Managers and Veterinarians with the required experience are welcome to apply.
Remuneration:
- An attractive salary package ranging from $85,000 to $110,000 + superannuation is offered commensurate with your experience and qualifications.
- Company car, phone and laptop provided.
- Apiam Animal Health provides benefits including paid parental leave, paid volunteer leave, support for continuing professional development. Plus we offer many additional perks and discounts with various retailers and service providers.
For more information and to apply please contact Leisa Denaro leisa.denaro@apiam.com.au
Applications should include a Cover Letter, CV and referees.
Epsom Road Veterinary Clinic, Ascot Vale VIC (posted 31st August) Receptionist
Experienced Veterinary Receptionist – Full time (Part time candidates considered as well!).
We are looking for a friendly experienced veterinary receptionist to join our growing team in Melbourne’s inner west. We have a great team of Vets and nurses delivering a warm welcome and exceptional care to our patients and clients and are now looking for a dedicated receptionist to complete our team.
We are committed to our team culture and want to ensure we select people that share our values to join our team as we grow. Our vision is to create and nurture relationships to deliver dedicate vet care to pets and their families.
We are flexible and can help tailor the role for the right person.
Key responsibilities in the role include
- Customer welcome and concierge.
- Appointment schedule management.
- Client communication (phone, digital).
- Front of house inventory management.
- Daily financial reconciliation and debtor control.
Our clinic has all the usual clinical toys and we encourage all our team develop new skills and give them opportunities to use these skills. Epsom Road Vet has recently changed private owners and we are constantly investing in our team and facility to ensure we are always developing and improving.
You will be joining our team of 3 experienced vets and 4 other nurses who work with us each week.
- We are advocates of the Veterinary Receptionist Association and AVNAT nurse registration scheme.
- We are family friendly and promote diversity in our teams.
- To help cope with the day to day challenges our work can throw at us, we have an employee assistance program and regular wellness training for our team.
About you.
- You will need to have at least two years’ experience working in a veterinary environment. You may be a nurse that loves the reception side of things, or previously worked in a reception role.
- You will enjoy building ongoing relationships with clients and want to contribute to a positive open team culture.
- You will love advocating for and providing high quality care to patients and delivering great a great customer experience.
- You will love sharing your knowledge and experience and get joy from helping your colleagues develop and build new skills.
Our preference is for this to be a full-time position however we are flexible and can accommodate part time candidates.
Remuneration is well above award and commensurate with experience.
Like to know more? Contact Mark on 0433 029 779, or email your resume and why you think you would be a great fit for our team to mark@epsomrdvet.com.au
See our website: https://epsomrdvet.com.au/
Baldivis Veterinary Hospital, Rockingham, South Perth WA (posted 31st August) Receptionist
VETERINARY RECEPTIONIST - Full Time
Feel like a change from nursing duties while still using your knowledge and skills?
Do you have a passion to improve the health of pets through excellent client care?
Then this might just be the change for you! Baldivis Vet Hospital is looking for a client-loving and enthusiastic receptionist to join our small animal team. We are located approximately 40 minutes south of Perth.
This is a full time position, the successful applicant will work just 4 days per week, with one of the shifts scheduled on the weekend. However, those seeking a part time position are also welcome to apply.
Previous reception experience (vet or otherwise) is essential, as is a bright, bubbly personality and exceptional communication skills. The position is in a very busy hospital, so time management skills, the ability to prioritise, and organisational skills are also essential.
The crew consists of 15 Vets, an experienced nursing team and a dedicated reception team, who are all amazing, friendly and supportive people (and love to share a laugh!). The best bit? You will never work on your own! The large hospital is very well equipped and facilitated with a light and spacious reception area.
The role is 100% reception, so responsibilities will include client care, administration work, general ‘housekeeping’ and the implementation of practice protocols.
A certificate IV in Veterinary Nursing or Animal Studies is essential. Renumeration- commensurate with experience
For more information, please call Danae Dunn (Practice Manager) on 08 9524 1466.
Check us out online at: www.baldivisvet.com.au/ and www.facebook.com/baldivisvethospital/
North Hill Veterinary Clinic, Armidale, NSW (posted 30th August) Clinic Coordinator
- Permanent position
- Negotiable hours
- Opportunity for career progression
North Hill Veterinary Clinic in Armidale NSW is seeking a Clinic Coordinator to manage our team of experienced Veterinary professionals on a permanent basis.
About the company:
As part of the expanding Apiam Animal Health group of regional and rural veterinary clinics across Australia, North Hill Veterinary Clinic is committed to enriching the lives of animals, people and the communities where we live.
North Hill Veterinary Clinic first opened its doors in 2004, and has been serving the Armidale community and New England region ever since. We cater to a range of both small and large animals, including exotic pets, wildlife, livestock, and horses. Our aim is to provide a high standard of professional treatment and care, for the animal patient and their owner, in an environment that is both personal and relaxed.
Check us out at: https://www.northhillvet.com.au/ or https://www.facebook.com/northhillvet
About the role:
The Clinic Coordinator plays an integral part of the day-to-day running of the clinic, alongside the Clinical Lead Veterinarian in a leadership position.
- Predominantly, your role will be centred around managing people and teams.
- Coordinating the day-to-day operations of the veterinary practice under broad guidance from the Regional Lead and in collaboration with the Clinical Lead, ensuring the highest standards of customer service and patient care.
- Implementation of software processes and new procedures within the clinic
- Manage the clinic administration, nursing and technician teams and monitor quality of work.
- Ensure rostering is completed in a timely manner and communicated to staff.
- Oversee payroll administration processes including leave management.
- Oversee and manage stock and equipment, including ordering.
- Develop and implement policies, procedures and quality standards for practice operations.
- Management of banking, reconciliations, and preparation of financial reports for management.
- Establish effective debt management processes to ensure timely payment of accounts.
- Coordinate and lead strategic and business planning to improve the practice's financial outcomes including delivery of marketing and advertising.
About you:
- You must be a genuinely motivated and enthusiastic person who, by example, creates and contributes to an amazingly positive workplace culture.
- You build rapport with people easily and you enjoy managing people.
- You are highly organized and can work autonomously as well as collaboratively with your teams.
- You love the challenge of leading people through change.
- You are looking for the next step in advancing your career, not just a job.
Qualifications & Experience
- Demonstrated experience in leading and motivating teams.
- Experience in the Veterinary industry preferred but not essential.
- Previous business management experience highly desirable.
- Competent computer skills and user of MS Office programs and databases.
- Head Veterinary nurses and practice managers are encouraged to apply.
Why you should apply
- Hours are negotiable hours however for a minimum of 3 days is a must.
- Opportunity for career progression within an industry leading organisation.
- Discounts from various retail, travel, fitness and health providers.
- Laptop and phone provided.
- Paid volunteer leave, maternity leave and Apiam Reward day (extra day of annual leave!)
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
To Apply
Please email your resume and one page cover letter outlining your interest in the role to recruitment@apiam.com.au
Wallan Vet Hospital, North of Melbourne VIC (posted 30th August) Receptionist
The Wallan Veterinary Hospital are seeking a Full Time Receptionist to join our growing team!
We are a very busy small animal clinic, with a fun and supportive team who all love what we do!
About Us:
The Wallan Veterinary Hospital is a small-animal, purpose-built, award winning facility located in Wallan. We are a fun and supportive team who all love what we do!
We strive to provide our community with affordable, professional healthcare for their furry family members with the aim to be the clinic of choice for the surrounding area. We are equipped to perform procedures ranging from orthopedics’ and arthroscopes, to advanced diagnostic imaging and all routine procedures. Our veterinary team have special interests in surgery, cardiology, dermatology and emergency and our nursing team have a combined experience of over 45 years.
This role will see you:
- Dealing with client enquiries in person, over the phone and via email
- Managing the appointment schedule
- Processing payments & balancing end of day takings
- Administration support to our team of Veterinarians and Nurses
- Client education and product sales
- A permanent full-time role
- No weekend’s and no after hours
- Experience is preferred but not required
The ideal candidate will be someone who has:
- Exceptional customer service skills and phone manner
- Provides high standards of care to our clients and patients
- Mature and professional when dealing with clients
- Excellent at time management and multi-tasking
- Ability to use initiative, working in a team and independently when required
Benefits:
- Paid parental leave
- Access to our Employee Assistance Program
- Great discounts on personal pet care, including a friends and family discount scheme
- Commitment to your continuing education with access to our purpose-built training facility
- A strong and supportive team environment
- An interesting and rewarding role in a dynamic environment
- Great work life balance
- An amazing coffee machine and snacks provided!
- Busy practice where no two days are the same
Check us out Online!
Website: Wallanvet.com.au
Facebook: @northernvets
Apply NOW by sending your CV and Cover Letter to Alana.Hurley@vet.partners
Veterinary Specialists of Sydney, Miranda (posted 29th August) Clinical Unit Manager – Imaging and Diagnostics
Clinical Unit Manager – Imaging and Diagnostics
At the forefront of veterinary medicine...
We are looking for full time highly motivated and organised Clinical Unit Manager for our Imaging and Diagnostics Department.
This role will report directly to our Operations Manager.
We are a privately owned emergency and specialist veterinary hospital. Our services provide a 24-hour, Advanced Treatment Centre outfitted with brand-new, world-class, ‘cutting-edge’ technology and equipment (Philips EPIQ Elite). Since opening in June 2020, our business has grown from 35 employees to well over 180+ dedicated and passionate veterinary professionals.
About You:
You will have an open mind, be adaptable, willing to learn, be a team-player and have great communication skills. We love to work as a team and bounce ideas off one-another; sharing of knowledge, techniques, and experience with each other is vital. You work well with people at all levels of the business. You will maintain a cohesive and positive team and work environment by encouraging a positive culture and leading with a “can do” attitude.
About the Role:
This role is to help promote maximum productivity and efficiency, through the planning, provision, coordination, and maintenance of the Imaging & Diagnostics Department.
Responsibilities and Duties:
- Ensure clear, timely & accurate communication, intra and inter-departmentally.
- Gather and Analyze performance data of the department.
- Identify opportunities for enhancement of systems and training of the department.
- Ensure service continuity, compliance, and quality.
- Coordinate the department resources, schedules & workloads.
- Enhance relationships, to promote & maximise cooperation.
- Setting an example of a great attitude at all times.
Experience and Qualifications:
- Bachelor’s degree in operations management, business administration, or related field preferred
- 2+ years’ proven experience in a leadership management position
- Highly trained in conflict management processes
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of general business software and aptitude to learn new applications, such as ezyVet, Cubex inventory system, and smartflow patient management.
- CPR/Basic Life Support Certificate (or willingness to train)
Our Benefits:
- Above standard salary package
- High-end facilities
- State of the art equipment
- Supported by clinical unit managers and senior management
- Highly experienced specialists available for consultation
- Training and career progression
- Flexible work hours
- Work in one of the premier multi-disciplinary Veterinary Specialist hospitals in Sydney
- Close to public transport and all amenities
- Supportive and dynamic team environment
At VSOS everything we do is based upon the belief in our team. This belief centres on treating our staff, clients and referring veterinarians as part of our VSOS family and strive to deliver the best outcomes every single time. If your wish is to join a family-like culture, then please reach submit your CV with interest to HR@vsos.com.au or call +61 2 8376 8767.
Applications Close: Friday, 07th October 2022
Video tour: https://www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: https://www.vsos.com.au/advanced-treatment-centre-now-open/
Vet HQ Double Bay, Eastern Suburbs Sydney NSW (posted 26th August) Receptionist / Animal Attendant
Trainee Customer Service Representative / Animal Attendant - Full Time
Vet HQ is one of the most respected Veterinary clinics in the Eastern suburbs.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. An exciting opportunity has opened for a full-time trainee customer service representative/animal attendant to join our progressive and high performing team.
The right candidate must be passionate about people as well as animals with an aim to provide a high standard of care to all our clients. We are committed to professional development and maintaining a positive culture so we can continue to deliver gold standard service.
Although experience in a veterinary practice would be desired, it is not essential as we are looking for someone who is focused on delivering outstanding customer service.
The role would be split as 2 days working as an animal attendant and 3 days on reception.
This is a great opportunity for someone that is wanting to get into the veterinary industry.
Skills and attributes:
- Delivering excellent customer service to our clients
- Experience in RX works preferred but not essential
- Exceptional organisation skills
- Excellent time management
- Build an outstanding rapport with clients
- Solutions focused
- Customer service experience
- Ability to work well under pressure
- A positive “can do” attitude
Key responsibilities include:
- Answering phones
- Scheduling appointments
- Communicating with clients and staff
- Financial transactions
- Administration duties
- Maintaining records and communications
- Maintaining cleanliness of hospital
- Walking dogs
What we can offer you:
- Continuing education
- An opportunity to work with a fantastic high performing team
- A caring environment that focuses on staff wellness
If this sounds like the perfect role for you the please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Melbourne Veterinary Specialist Centre, Essendon Fields VIC (posted 24th August) Client Services Representative
Part Time Client Services Representative
We have an exciting opportunity available to work with our busy Client Services Team
- Immediate start
- Part time position
- No public holidays
- Above award wage
- Based at our Essendon Fields clinic
The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing services to Clients and Veterinary Practices within Metropolitan Melbourne, Regional Victoria and interstate.
We are seeking highly motivated Client Services Representatives to join our fantastic reception team. The ideal candidate has 2+ years’ experience in the veterinary or healthcare industry, is highly motivated and empathetic, can focus well, has good client and staff relationship skills, works well in a closely knit team and has experience working in a busy environment.
This is a busy role and your key areas of responsibility will involve the following:
- Greeting clients professionally with a friendly disposition at all times
- Providing exceptional Customer Service – to clients, staff and referring Veterinarians
- Answering telephones
- Scheduling appointments
- Internal and external email communications
- Maintaining accurate client files
- Organising post and couriers
- Accepting and finalizing payments
We are looking for a part time employee to join our team working 4 days between Tuesday -Friday at our Essendon location, with occasional shifts required at our Glen Waverley clinic.
No public holidays, interesting case load, a fun and supportive work environment, above award wage, working closely with all of our specialty departments – Internal Medicine, Oncology, Dermatology, Surgery and Behavioural Medicine.
If you would like to be considered for the role please forward your cover letter outlining your interest in the role and resume to Stacey Cooke, Practice Manager via email: info@melbvet.com.au Reference: Part time Client Services Representative
Only successful candidates progressing to the interview phase will be contacted.
All applicants must have the right to work in Australia. Applications without a cover letter addressing the key requirements will not be considered.
Greencross Vets Noosa Civic, Noosaville, Sunshine Coast QLD (posted 24th August) Practice Manager
Practice Manager - Full Time
Noosa QLD
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Noosa team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource, and operational skills.
About Your New Role
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time permanent role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to, Michele Burge, Business Manager: michele.burge@greencrossvet.com.au
Melbourne Veterinary Specialist Centre, Glen Waverley VIC (posted 24th August) Client Services Representative
Part Time Client Services Representative
We have an exciting opportunity available to work with our busy Client Services Team
- Immediate start
- Part time position
- No public holidays
- Above award wage
- Based at our Glen Waverley clinic
The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing services to Clients and Veterinary Practices within Metropolitan Melbourne, Regional Victoria and interstate.
We are seeking highly motivated Client Services Representatives to join our fantastic reception team. The ideal candidate has 2+ years’ experience in the veterinary or healthcare industry, is highly motivated and empathetic, can focus well, has good client and staff relationship skills, works well in a closely knit team and has experience working in a busy environment.
This is a busy role and your key areas of responsibility will involve the following:
- Greeting clients professionally with a friendly disposition at all times
- Providing exceptional Customer Service – to clients, staff and referring Veterinarians
- Answering telephones
- Scheduling appointments
- Internal and external email communications
- Maintaining accurate client files
- Organising post and couriers
- Accepting and finalizing payments
We are looking for a part time employee to join our team working 4 days between Tuesday -Friday at our Glen Waverley location, with occasional shifts required at our Essendon Fields clinic. No public holidays, interesting case load, a fun and supportive work environment, above award wage, working closely with all of our specialty departments – Internal Medicine, Oncology, Dermatology, Surgery and Behavioural Medicine.
If you would like to be considered for the role please forward your cover letter outlining your interest in the role and resume to Stacey Cooke, Practice Manager via email: info@melbvet.com.au Reference: Part time Client Services Representative
Only successful candidates progressing to the interview phase will be contacted.
All applicants must have the right to work in Australia. Applications without a cover letter addressing the key requirements will not be considered.
Lower Plenty Veterinary Clinic, NE Melbourne VIC (posted 23rd August) Practice Manager
Practice Manager | Lower Plenty Veterinary Clinic | Full Time
- Commitment to your leadership growth, with financial support for development
- Great culture & working environment with state of the art, modern workplace
- Free access to financial, health and wellbeing support services
Located in Lower Plenty, a leafy green suburb 16km Northeast from the Melbourne CBD, Lower Plenty Veterinary Clinic has brand new, state-of-the-art facilities. With our brand new, state of the art facilities, our clinic is fast-paced and well-established, with modern equipment, including digital x-ray, in house pathology, surgical theatre, anaesthetic monitoring equipment, endoscope, ultrasound and much more
Hear from our team: https://youtu.be/HqW8YXBjBDk
As Practice Manager, you will:
- Coach and develop your team to reach their full potential
- Work with our Head Vet to create & maintain a positive, enjoyable culture & working environment
- Undertake general nursing tasks, ensuring surgical equipment is prepared & readily available
- Be responsible for stock management, rostering, and other practice administration tasks
- Proactively support local marketing opportunities and sponsorships
- Understand local community to identify potential marketing opportunities for the clinic
- Managing business and financial budgets
- Be responsible for managing EzyVet software & POS management
What we’re looking for…With your relevant veterinary nursing qualifications, you possess strong leadership potential & ready to take the next step. You’re ready to combine your nursing and leadership experience with your business acumen to build on the success of our clinic. Your professionalism is second to none & you’re motivated to support your team to grow and reach their potential….most importantly, you love what you do & ready to work with a team that will value what you bring!
What we can offer you:
- Over award salary commensurate with experience
- No out of hours Sundays or public holiday shifts
- Unlimited financial allowance for continual professional development (CPD)
- Access to the Petspiration Group’s health, wellbeing, and financial services.
- Employee discount across the Petspiration Group.
- The opportunity to contribute & make a difference in the lives of pets and their families through The Petspiration Foundation, our in-house charitable foundation – for more info: youtu.be/P3P7UvR5XeI
If this exciting opportunity sounds like the role, you are looking for, please apply online or by sending your resume and cover letter to Sarah Eminaga at sarah.eminaga@petstockvet.com.au. For a informal chat please phone Sarah on 0448 172 697
If you would like to visit us before committing to a full recruitment process…get in touch to arrange a suitable time for you
As we continue to grow & add to the family, Petspiration Group was formed….acknowledging our history, where we’ve come from and all we have achieved…we have now come together for the pets that inspire us! We are all about…People, Pets & Planet
Joining us will offer you the opportunity to make a positive impact on the lives of our pet customers & community not only through your role but through our charity foundation – check out the awesome work it does & how you can play a part – www.petspiration.group
Reedy Creek Veterinary Surgery, Varsity Lakes, Gold Coast QLD (posted 23rd August) Receptionist
VETERINARY RECEPTIONIST / NURSE
Predominantly reception based customer care role, part time or full time.
Did someone say a team of six ridiculously fabulous customer care nurses? A progressive modern practice? A clientele who are 99.9% wonderful? The best bosses on the Gold Coast? (who also wrote this ad so we can’t completely rule out exaggeration or self-promotion!)
You could be part of this team too! The best practice on the Gold Coast (again, not verified scientifically) is looking for a mainly reception based nurse to add to our tribe. This is no ordinary boring desk job, we have a great culture centred around solid values that has enabled us to attract like minded clients and build lifelong relationships with them and their pets. Our work family is our greatest asset and the reason we all love coming to work every day.
We’re hoping you have experience in the veterinary industry, particularly in customer service, would like full time or part time hours (minimum 3 days a week and some Saturday mornings), and have values and an outlook that aligns with our vision of Healthy Pets, Happy People. We could accommodate a role involving both customer care and clinical nursing, but our priority is at least 3 days of reception shifts.
Our practice is busy with a varied workload. We have 8 vets, 11 nurses, 3 admin staff and a purpose-built hospital with all the toys. We handle most things in house and perform more procedures ourselves than your average GP vet. We need someone with energy and a passion for the industry and for helping people and their pets.
For us, it’s all about finding the right person, so we can be flexible in the shifts and hours. We will work really hard to make the perfect job for the perfect person!
Here we are for more info:
Please send any enquires to Janine: rcvsmanagement@gmail.com
We look forward to meeting you!
Northside Emergency Veterinary Service, North Shore Sydney NSW (posted 23rd August) Receptionist
Northside Emergency Veterinary Service along with Northside Veterinary Specialists are open 24 hours a day, 7 days a week, 365 days a year. Located in Terrey Hills, we are a completely modern after-hours vet hospital that is run by a co-operative of 29 leading Sydney vets who are dedicated to pet health and wellness.
Our facility is shared with a team of specialist vet surgeons and physicians, and together we provide support to local vet hospitals at all hours of the day and night. We endeavour to always provide the highest quality of veterinary care and assistance.
Northside Emergency Veterinary Service is seeking a Veterinary Receptionist to join our fast-growing client services team on a permanent part time basis. As the first point of contact for our business you will be responsible for answering the emergency phone line, client liaison, checking patients in and out, handling queries, and processing billing and payments.
The successful candidate will be required to work set weeknight shifts ranging between 5pm and 12am, and weekend shifts ranging between 6am and 12am, with a minimum of 2 weekend shifts per fortnight. Shift penalties apply to all shifts on top of the base award rate.
We offer a very supportive and friendly workplace, with a professional team who are all very passionate and driven to our mutual goals of caring for and supporting pets and their families. The focus of this role is customer service and administration, please be aware that this role is not suitable for those seeking a pathway into veterinary nursing.
To be considered for this role you will have:
- Previous reception and administration experience in a professional environment
- The ability to juggle more than one task at a time whilst working in a fast-paced environment
- Exceptional customer service skills and an empathetic approach in difficult and stressful situations
- Good computer skills, preferably with experience with a billing/payment processing system
- Knowledge of veterinary terminology, processes, and practices will be highly regarded
If you are interested in applying for this role, please send a copy of your resume with a cover letter to kim@nevs.net.au.
Western Australian Vet Emergency & Specialty WAVES, Northern Perth (posted 22nd August) Surgery Administration
Western Australian Veterinary Emergency and Specialty (WAVES) is currently looking for a Full Time Surgery Administration Assistant to join our team.
WAVES opened in Success, WA in May 2013 and is a continually growing specialty veterinary hospital. The surgery department is one of seven services currently operating within the hospital.
What is the role of a Surgery Administration Assistant? You will be required to provide a quality point of contact for all Surgery department enquiries including those from referring veterinarians and patient’s owners. You will be required to support our surgical team on the floor with administrative needs such as co-ordinating all surgical bookings, ensuring necessary documents such as consent forms are scanned and emailed when required, organising surgery discharge times and sorting insurance paperwork. You will also help manage surgery’s stock control.
You must be able to work efficiently and harmoniously in a team environment with our veterinarians and other team members as well as being able to work independently when required. You must up hold the highest standards in patient care and communication that WAVES prides itself upon. You must show initiative and be able to spot things that require doing and get them done. As a team member you must also be there to support and encourage the whole team, especially junior nurses and veterinarians. You must be able to keep your work area tidy, occasionally assist the hospital reception team and be able to smooth the bumps in the day. Oh, and if you have time, you can have a coffee too!
You must be a qualified veterinary nurse.
In return for your hard work and dedication, WAVES will:
- Give you the training you need
- Encourage and support your further education in the future
- Provide a healthy and happy work environment and deal with any negative workplace behaviour so that you enjoy working here with us
- Genuinely care, support and value you as a member of the WAVES family
- Provide you with a challenging and satisfying career.
Surgery administration is not for everyone. To take on this job you need emotional resilience, staying power, a belief that miracles are possible (they are!) and a healthy dose of pragmatism. However the rewards can be amazing! You will love the Surgery team, we are proud of them all, and you will get a real buzz from working with us.
We take recruitment very seriously because we know it is important to get the right people to enhance our team but that it is also important that you are going to like working with us. We want to build a team of people that will want to stay for years and be a part of the WAVES family, growing with us.
So if you think you may be the person we are looking for, please email a cover letter and your CV attention to Cathy at wavets@bigpond.com. We are looking forward to hearing from you!
Moranbah Veterinary Clinic, Central Qld (posted 22nd August) VN/ Receptionist
Veterinary Nurse / Receptionist
Moranbah Veterinary Clinic is based in Central Queensland – this modern country practice provides professional and high standard health care for all pets, and will allow you to develop experience in a variety of small animals, cattle, horses with some birds, pocket pets, reptiles and of course native animals. You will assist our experienced vets in all facets of mixed veterinary practice. We are part of a vibrant community in a town with most sporting facilities and other amenities with a taste of the rural life as well.
We are looking for an enthusiastic, motivated, and patient care focused nurse/ receptionist to join our enthusiastic team who will support you. We believe in the best in patient care and excellence in veterinary science and customer service.
The Position – our ideal candidate
- Cert II in Animal Studies minimum - or equivalent/or is currently studying (with experience preferred)
- Ability to hit the ground running in this fast-paced clinic.
- Nurses rotate their roles in hospital, surgery, consult & reception.
- Knowledge of emergency processes.
- Have high standards and attention to detail, with exceptional customer service and strong communication skills
- Motived, positive, can-do attitude with a passion for providing exceptional patient care
- The ability to work independently and as part of a high performing team.
- Ability to work rotational Saturdays with some weekends and after hours call outs as required
What’s on offer:
- Above Award wages.
- Stable and permanent position.
- Friendship, challenge, support, fun, diversity, and satisfaction
- On the job training to upskill you
- We look after our team and value everyone’s professionalism, integrity, and love of animals.
- Mental Health & well-being is a priority for our team
For more info and to apply
Send cover letter and resume to careers@vetscentral.com.au
Greencross Vets Kawana Waters, Sunshine Coast, QLD (posted 19th August) Practice Manager
Full Time Practice Manager
Kawana Waters, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We have an opportunity available at our Kawana Waters clinic for a Full Time Practice Manager to work Monday to Friday and lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource, and operational skills. Our Kawana Waters Clinic is an established small–medium clinic and has been around for 20 years!
The primary responsibilities of this position include:
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records.
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care.
- Leading and developing our team and building a positive team culture.
- Ensuring that monthly KPI’s are met.
- Driving our business forward through creating and implementing local marketing initiatives.
- Delivering outstanding service and care to all patients and owners.
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent.
- 3+ years of experience working as a Veterinary Nurse.
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team.
- Experience with Rx works (preferred but not essential).
- Strong communication and customer service skills.
- Good business acumen.
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment.
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews.
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume, outlining your suitability against the above-mentioned criteria to Rebecca Smith, Area Manager. Rebecca.Smith@greencrossvet.com.au
Riseley Veterinary Centre, Myaree, WA (posted 17th August) Part Time Reception Nurse, Parental Leave Cover
Riseley Veterinary Centre
Veterinary Receptionist/Nurse – Maternity/Part Time Position – 33 hours per week.
Riseley Veterinary Centre is a family-owned practice that strives to provide a high standard of friendly and personalised veterinary care to our clients and their pets. We offer a range of services to all small animals from dogs and cats to rabbits, guinea pigs, rats, ferrets, birds, and all kinds of wildlife.
We are looking for a motivated, flexible and friendly person to join our small team of vets and nurses for a variety of potential roles within our practice.
The ideal candidate will have the following:
- Certificate IV Veterinary Nursing
- Experience ideal but not a requirement
- Driver’s Licence
- Excellent time management and organisational skills
- Excellent communication skills
- Shows initiative
- Able to work well in a team environment and independently
If you feel this could be you, please email a cover letter and resume to reception@riseley.vet and we will be in touch.
We look forward to hearing from you!
Greencross Mandurah, South of Perth WA (posted 17th August) Practice Manager
Practice Manager - Full Time
Mandurah WA
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Mandurah team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
About Your New Role
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time permanent role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications. If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to , Divya Nasta, Area Manager on: divya.nasta@gxltd.com.au
Marlin Coast Veterinary Hospital, Trinity Beach, Cairns QLD (posted 16th August) Receptionist
Full-Time Receptionist
Marlin Coast Veterinary Hospital is seeking an experienced and outgoing Receptionist to work a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts). Join our awesome team!
The role
This role is primarily responsible for providing excellent customer service, including:
- Handling client enquiries professionally in person, by email and over the phone
- Managing the day-to-day appointment schedule
- Processing payments & balancing end of day takings
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will be provided to the right candidate
The ideal candidate will be someone who is:
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse or Human Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Adsett
Practice Manager
(07) 4057 6033
management@mcvet.com.au
Ballarat Veterinary Practice, Central Highlands, VIC (posted 16th August) Full Time Nurse Leader
Nurse Leader (Full-time)
The Ballarat Veterinary Practice is proud to be Australia's first recipient of the Australian Veterinary Association's Employer of Choice accreditation. This means that we are recognised as an exemplary employer within the profession and are recognised for our high-quality standards.
Due to the growth of our BVP family (there are a few BVP babies on the way!) we are doing some internal shuffling, and now have a requirement for a strong nursing leader to join our dedicated and professional team. If you’re a qualified Vet Nurse who has had experience in leading a team or running a clinic, has a track record of coaching and developing staff, and can demonstrate our four core values: Compassion, Respect, Professionalism and Teamwork, then we want to hear from you!
The role will consist of duties such as:
- Provide on-the-floor support and direction to the nursing team to ensure that high quality, compassionate and personalised patient care is delivered in line with policies and protocols
- Supervision of surgery list
- Provide professional leadership and shift supervision, assigning and delegating tasks as needed
- Provide hands-on clinical training of new/trainee nurses using professional standards and maintaining patient safety and high-quality care
- Complete competency and skills assessments for new/trainee nurses
- Stock ordering and management, and liaison with suppliers
- Participates in new staff onboarding and clinic induction process
- Coordinate and attend clinic meetings and leadership meetings to discuss and contribute to the determination of hospital management policy and procedure
- Maintaining a balance between leadership, clinical nursing practice and administrative duties in line with business requirements
To be successful in this role, you will be a self-starter who shows strong initiative and is able to demonstrate:
- Cert IV qualified Veterinary Nurse (or equivalent/higher)
- Minimum two years in-clinic experience
- Previous leadership experience
- Sound understanding of current issues impacting on the veterinary profession
- Leadership training, or plans to undertake similar highly regarded
- The ability to multi-task, prioritise and adapt quickly to change
- Maturity and a strong work ethic
- Exceptional customer service skills
- Genuine compassion for people and animals
This role offers you the opportunity to work within one of Ballarat’s most long-standing and celebrated organisations, among a team of dedicated and committed professionals. You’ll enjoy a wide range of benefits including:
- Above industry award wage
- Highly supportive environment, in a dynamic group comprising of six clinics
- An encouraging learning environment with access to continuing professional development
- Modern equipment and facilities
- Access to our Employee Assistance Program
- Health and wellness initiatives
- And… free parking, uniform allowance, staff discounts, opportunities to be involved in charitable/community-based initiatives, and a fun and sociable team of workmates!
If you wish to apply for this position, please forward your resume and cover letter to careers@bvp.com.au, marked to the attention of Sue Phillips, Director of Nursing. To put yourself ahead of the pack, your cover letter should include a thorough summary of how and why you feel you can represent our four key values of Compassion, Respect, Teamwork and Professionalism.
Animal Emergency Australia - Tanawha, Sunshine Coast QLD (posted 16th August) Business Development Manager
Business Development Manager (BDM)
Animal Emergency Australia
New Business Development (Budget and business development)
Full time and Part time available – Flexible
Flexible Full Time and Part Time (Up to 32 hours per week) options available
We are seeking a motivated and passionate Business Development Manager to support the hospital ECC practice in achieving new heights.
This exciting and developing role will focus on the strategic development of our veterinary hospital and strengthening stakeholder relationships. You will have the opportunity to delve into all areas of financial management and business to business engagement practices such as financial performance, client engagement strategies, strategic development, events and more. There will also be room to build and grow upon these responsibilities as the roles develop over time.
About Us
Animal Emergency Australia are the umbrella Company that encompass multiple Emergency and Critical Care brands and practices around Australia. These include AES, PetICU, PVE, AHVEC, and VE&T. Some ECC practices provide around the clock patient care, 24 hours a day, 365 days a year. AES at the Sunshine Coast (Tanawha) and PetICU in Underwood operate 365 days a year.
Animal Emergency Australia are dedicated to providing an innovative, flexible, and fun workplace where our team members can learn, thrive and grow.
We invest in work-life balance. We invest in innovation, culture, excellence in service, and career progression. When you join Animal Emergency Australia, you join our family of veterinary professionals.
If you value kindness, authenticity, compassion, and are eager to take on challenges as a team, you will find your home with us.
We challenge the heart, support the mind, thrive on trust and operate with integrity, compassion and kindness in everything we do.
Main responsibilities:
- Developing strategies around financial performance.
- Providing operational support to the Operations and Client Care Manager along with the Practice Manager, Directors and IT Management.
- Financial analysis, management and recommendations, including preparation of budgets.
- Collaborating with our Marketing department to promote PetICU within the Veterinary community.
- Workforce planning and analytics.
- Change management within the practice.
- Assisting with vet recruitment.
- Employee engagement, wellness and retention strategies.
- Compliance (company training, inductions, WHS).
To be successful you will have:
- At least three years’ experience in management of small to medium teams.
- Experience with financial management and data analysis.
- Strong business literacy and acumen.
- A love of numbers and problem solving.
- Desire to support continuous improvement in administrative operations.
- A strong work ethic with a professional and friendly manner.
- A high level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions.
- Exceptional communication skills with diplomacy, openness and honesty.
- A motivation for continuous learning for self and team.
- A desire to provide exceptional customer service, where nothing is a problem.
- Empathy for others and a love of animals.
What we can offer you:
- Great remuneration package reflective of your experience.
- Flexible working arrangements.
- Discounted treatment for your own pets.
- Comprehensive employee assistance and wellbeing initiatives.
- A work environment that embodies our core values including compassion, empathy, respect and continual development.
- The opportunity to positively influence and develop our practices.
- Innovative business plans and taskforces.
- EOFY bonuses when KPIs are met.
This role has flexibility around when hours are worked, but given the nature of our 24-hour service for clients, your availability or support may be needed at times on weekends, mornings /nights and public holidays.
If you want to join an organisation that has strong values, and where you can positively influence a growing business in the animal health industry, then this is the role for you.
To apply, please submit your resume and a covering letter, with your availability and number of part time hours per week that are best suited for you/ you are seeking.
To discuss this role or others, please send a message to our amazing recruitment team at careers@aes.email
And please pass on to anyone you know who might be interested.
Employer questions
Your application will include the following questions:
- How many years of business development experience do you have?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a business development manager?
Veterinary Referral Hospital (VRH), Dandenong VIC (posted 16th August) Client Services Officer x 2
VETERINARY REFERRAL HOSPITAL
CLIENT SERVICE OFFICER x 2 – FULL TIME
Dandenong, VIC
VRH is a purpose-built, world leading facility with modern sophisticated equipment and over 80 clinical and support staff, all focussed on providing world class patient care in a supportive, learning environment. A vacancy has arisen for an experienced Receptionist with a collaborative style and a real interest in seeing the business excel through the proper functioning of the Customer Service Team.
We have two integral and integrated parts to the business and the Client Service Team play a crucial role in enabling the Hospital to operate efficiently whilst offering superior client service.
On the Referral side, you will:
- Liaise with the consulting specialists vets and our referring vets and owners;
- Organise consultations on behalf of the clinical team;
- Ensure files are complete and prepared in a timely manner.
As the first contact for our clients presenting to the Emergency Department you will:
- Engage directly with owners that call and/or present to the Hospital;
- Liaise with the clinical staff to ensure timely treatment of presenting patients;
This role is perfect for someone who thrives in a fast-paced exciting environment with a strong team focus and attention to detail. Responding to covid has reinforced the importance of organisational agility and we are looking for someone who is proactive in identifying areas for improvement and being part of the solution. Previous experience in a multi-practice or multi-disciplinary hospital setting will be well-regarded.
If successful, you will have access to:
- Attractive remuneration and benefits (commensurate with experience);
- Greencross’ industry-leading professional development opportunities; and
- A committed and supportive team environment, led by the Client Services Team Leader
To be successful you will have the following skills and expertise:
- Ability to work efficiently and independently and be committed to providing optimal client care;
- At least 1 year experience in a client-facing role;
- Exceptional organisation and communication skills; and
- Experience in the veterinary industry will be highly regarded.
If you would like to become part of the dynamic Dandenong team, please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Only applicants currently able to work in Australia will be considered.
If this role looks like the one you’ve been searching for and sounds like your next challenge, please apply by email with a cover letter and resume, outlining your suitability against the criteria to Aimee Elliott – vetnursecareers@gxltd.com.au
Melbourne Veterinary Specialist Centre, Glen Waverley Melbourne VIC (posted 15th August) Client Services Representative
Part Time Client Services Representative
We have an exciting opportunity available to work with our busy Client Services Team
- Immediate start
- Part time position
- No public holidays
- Above award wage
- Based across our 2 clinics Glen Waverley and Essendon
The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing services to Clients and Veterinary Practices within Metropolitan Melbourne, Regional Victoria and interstate.
We are seeking highly motivated Client Services Representatives to join our fantastic reception team. The ideal candidate has 2+ years’ experience in the veterinary or healthcare industry, is highly motivated and empathetic, can focus well, has good client and staff relationship skills, works well in a closely knit team and has experience working in a busy environment.
This is a busy role and your key areas of responsibility will involve the following:
- Greeting clients professionally with a friendly disposition at all times
- Providing exceptional Customer Service – to clients, staff and referring Veterinarians
- Answering telephones
- Scheduling appointments
- Internal and external email communications
- Maintaining accurate client files
- Organising post and couriers
- Accepting and finalizing payments
We are looking for a part time employee to join our team working 4 days between Tuesday -Friday shared between our Glen Waverley and Essendon clinics (two days at each clinic). No public holidays, interesting case load, a fun and supportive work environment, above award wage, working closely with all of our specialty departments – Internal Medicine, Oncology, Dermatology, Surgery and Behavioural Medicine.
If you would like to be considered for the role please forward your cover letter outlining your interest in the role and resume to Stacey Cooke, Practice Manager via email, info@melbvet.com.au. Reference: Part time Client Services Representative Only successful candidates progressing to the interview phase will be contacted.
All applicants must have the right to work in Australia. Applications without a cover letter addressing the key requirements will not be considered.
Animal Referral Hospital, Homebush (posted 15th August) Emergency - Nurse Team Leader
Emergency Nurse Team Leader
ARH Homebush NSW
We are on a wild Goose chase for a no drama Llama team leader extraordinaire to join our well run ECC team at ARH Homebush
- Ongoing training provided
- Further education encouraged
- Attractive rates
About Us
The Animal Referral Hospital at Homebush in Sydney is currently looking for experienced and passionate Team Leader to help lead and support our close-knit team that is dedicated to the best possible patient outcomes.
The successful applicant will need to be available for days/evenings and/or overnight shifts on a fortnightly roster in our 24/7 hospital.
About Your New Role
Our specialist Emergency Department requires a Team Leader to co-ordinate daily operations, manage staffing resources, and help facilitate the high emergency standards we are passionate about. We are looking to appoint a talented individual who values team cohesion, innovation, maximising nurse skillsets and the never-ending quest to improve!
This is a permanent full-time position with a focus on managerial and administrative duties, though some clinical work will be required. Advanced nursing skills and experience within an emergency environment
What can you expect from our team;
- You will join our highly skilled and dedicated nurses, Vets and interns to support and lead a very busy and efficient emergency department
- You will be working within our dedicated facilities with state-of-the-art equipment
- You will be responsible for creating rosters and organising schedules; co-ordinating workflow and maximising efficiency; resource management; interdepartmental communication; customer care and client outreach; staff management; co-ordinating staff inductions, training and goal setting; creating procedures and systems; providing nursing support for our theatre teams; and much more!
- You will be supported by a network of departmental Team Leaders, local Management and a national framework of leadership, management and HR staff
About You
As a successful candidate, you will possess the following skills and attributes:
- Certificate IV in Veterinary Nursing, with at least 5 years of experience
- Diploma in Veterinary Nursing, previous management and/or surgical experience will be favourable
- A strong work ethic and enjoy working as part of a team
- Commitment to gold standard patient care and a “fear-free” approach to patient handling
- The confidence and initiative to work autonomously yet lean on your team as needed
- Ability to multi-task and navigate within a busy, multi-departmental workplace
- A passion for excellent customer service and exceptional communication and interpersonal skills
- Exemplary organisational skills and a high attention to detail
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program e.g. ProSkills, Dove Lewis, Recover Initiative, etc.
- Free annual influenza vaccination
- 6 weeks paid parental leave and flexible return to work programs
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn / Greencross discounts
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.
Apply Now or for a confidential discussion about this opportunity contact:
Emily Banks
Talent Acquisition Specialist
P: 0421 705 547
E: emily.banks@gxltd.com.au
Advanced Vetcare, Kensington, VIC (posted 12th August) Full Time, Part Time & Casual Receptionists
VETERINARY RECEPTIONISTS REQUIRED
Advanced Vetcare is a veterinary referral centre with 24 hour emergency and critical care support. We are a continually growing purpose-built facility in central Melbourne.
We currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services. We also offer rehabilitation services in the form of veterinary physiotherapy and canine hydrotherapy.
Due to expansion of our services across a new facility we are in need of more front of house team members.
Applications are invited from nurses or veterinary receptionists to fill casual, part time or full time roles. We can be very flexible with your rostering with consideration to your out of work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment. The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills. This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
We are a large and dedicated team in a busy and progressive hospital that aims to provide the highest level of service.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
For more information, see our website and facebook pages.
My Pet Hub Townsville, Thuringowa Central, QLD (posted 11th August) Full or Part Time Practice Manager
Practice Manager | My Pet Hub Townsville - Part or Full Time!
We are looking for a highly motivated and experienced Practice Manager to lead our Veterinary practice. Our clinic has state of the art equipment and we aim to provide the very best standards of care to all clients and pets. We offer numerous professional veterinary services including everything from consults to surgeries. The team has strong experience in small animal medicine, Orthopaedics, Soft Tissue Surgery, Dentistry. Oncology, Dermatology, Geriatrics, Pathology, Nutrition, and Immunology.
The primary role of this position will be to oversee the effective operation of the practice, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level
- Working with the directors and veterinarian team to develop and implement business plans
- Providing professional and competent support to the team and playing an active role in their development plans
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Challenge us to build upon our high standards of care and service
- Oversee effective organisation systems and protocols to maximise efficiency and smooth workflow
- This role is available on a Full Time or Part Time basis
Our ideal candidate:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager
- Experience in customer service, staff management and mentoring/engaging staff
- Strong communicator, enthusiastic and task-driven
- Customer focused with a can-do attitude
- Desire to grow the clinic to the best it can be!
To apply for this position, please send your resume and cover letter to Alana.Hurley@Vet.Partners
WellPet Vets, Regentville, Western Sydney (posted 11th August)
Practice Manager
We are looking for an experienced, and dedicated person, with a passion for people and animals to manage Nepean Animal Hospital. To succeed in this role, you must be highly organised, and an expert in personnel management (HR background is highly desirable).
The Hospital:
Nepean Animal Hospital, located near the base of the Blue Mountains, is our primary hospital. Established in 2005, it was the first of three hospitals in the WellPet Vets group. Beginning as a single vet and nurse, it has since grown to become the only permanently staffed, 24-hour hospital in the Greater West. At Nepean Animal Hospital, as a referral hospital, we see a high volume of complex patients and a large variety of cases. No two days are ever the same!
Nepean Animal Hospital is a full-service Animal Hospital, boasting an extensive array of industry leading equipment. Nepean Animal Hospital has the complete IDEXX laboratory suite and performs a high number of in-house diagnostics.
Services offered include:
- General Practice & Emergency Consultation
- Critical Care
- Soft tissue & Orthopaedic Surgery
- Ultrasonography, Radiology & CT
- Client educational programs such as Puppy Preschool
WellPet has a team of over 60 people, some of whom share their roles across our other two Animal Hospitals. At Nepean Animal Hospital on any given day, you will work with a team of 4-5 veterinarians and 8-10 nursing staff. We also have an offsite fully functioning call centre, offering phone support to clients during business hours 7 days per week. Overnight we have a team of 1-2 vets and 1-2 nurses dedicated to our emergency service, delivering an around the clock, high standard in veterinary care.
The Position:
This is a unique opportunity for a highly motivated individual to lead the team at Western Sydney's leading Animal Hospital. You will be working closely with the owner/director and the leadership team of WellPet Vets. You will be responsible for the day-to-day operations of Nepean Animal Hospital, staff management, as well as some shared services across the three hospitals.
Key Responsibilities:
- Supporting the team in executing the day-to-day operations of the hospital;
- Liaising with the executives regarding business strategy and planning;
- Involvement in recruitment, training and induction of new employees;
- Organise ongoing training and support for employees as required;
- Performance management;
- Ensuring the team is delivering the highest quality care to patients and their owners;
- Attendance at CE and Employee Social Activities;
- Liaise with wholesale representatives;
- Co-ordinate and implement any in Hospital events, training, and system integration;
- Oversee and liaise with in Hospital program co-ordinators;
- Hospital equipment care and maintenance;
- WHS;
- Provide feedback and assistance for rostering;
- Customer service and complaint management;
- Invoice checking and weekly banking duties;
- Supporting the various units within the team as required;
Key Skills Criteria:
- Proven experience as a team leader, or manager within a veterinary hospital or similar environment;
- A collaborative nature with the ability to accept and offer feedback;
- Ability to work in a changing environment;
- Remain calm when dealing with difficult situations;
- Problem solving and decision-making skills;
- Ability to coach, mentor, and train – proven experience in this area desirable;
- Effective time management and organisational skills in an autonomous environment;
- Excellent written and verbal communication with the ability to deliver tailored information to various levels within the company;
- Excellent work ethic and commitment to the culture and values at WellPet Vets;
- An unwavering "can do" & positive attitude toward the growth of the business;
- Experience with RX Works, and Smart Flow;
- A high level of expertise in Microsoft applications;
- Inventory Management;
- Availability to perform regular weekend work (1 day per week);
- A Certificate IV in Management/ Human Resources and/or Veterinary Nursing (or equivalent) is desirable;
Remuneration is above award, competitive and commensurate with experience. You will receive a company mobile phone plan, staff discounts, and continuing education opportunities.
In order for your application to progress you must include a cover letter detailing how you meet the above skills criteria.
If you are interested in joining us in leading a team of dedicated, friendly, compassionate and hardworking people apply now or send your cover letter with your CV to Antony or Alex at careers@wellpet.com.au with “Practice Manager Applicant” in the subject line.
Good Luck with your application,
Dr Antony Karolis BVSc (hons 1), MBA
Port Adelaide Veterinary Clinic, North-West Adelaide SA (posted 10th August) Receptionist
Have you really stopped and thought about what you are passionate about?
Are you spending your finite heartbeats in a job that pays the bills but…
You think about what other options there are that combine what you love and what you are good at.
What if reading this advert was a sliding door moment?
You could read this and let the moment pass. Nothing will happen.
Think about that…. Nothing, will, happen.
Or you could do something and then who knows what is possible!
You could become part of a team that we think is special.
A part of a culture where:
- Growing and learning are the norm
- We care about each other enough to both give and receive feedback
- We love being busy
- We are comfortable asking for help and are willing to step in and help each other at any time
Of course, we work with animals EVERY day. But that just the start…
Every day we open our doors with the express purpose of making Port Adelaide Vet a compelling place to work and visit
And
To create an extraordinarily experience for people and their pets.
So, If you:
- Love working in a fast-paced environment
- Are detailed focussed
- Enjoy being one of the team
- Genuinely care for both people and pets
- Have a desire to grow and be challenged
- Have excellent communication skill
then – don’t let that sliding door close.
Contact mobile 0423 650 139 and follow the prompts to further the application process.
Highfields Veterinary Surgery, West of Brisbane QLD (posted 10th August) Receptionist
Veterinary Receptionist
- Do you have exceptional reception and customer care skills?
- Be part of a friendly, patient-centred and supportive team.
- Major regional centre with genuine Work-life balance,
- Attractive remuneration package tailored to suit right person
Discover the role that you have been looking for as you join a team of exceptional professionals, committed to medical and surgical excellence in an empathetic, warm and friendly environment…
Here at Highfields Veterinary Surgery (HVS), we recognise that our team is the foundation of not just our business, but our way of life. Through consistent growth, based on the quality and trustworthiness of our service, we now have the opportunity to welcome a new team member who will join us in the next exciting phase of our journey.
About Us
For many years, HVS has delivered Veterinary Excellence and has developed a loyal client portfolio, based on providing an honest and trustworthy service. We are a small animal surgery, focused in delivering best practice care whilst providing a family orientated, compassionate, yet professional service.
We are now recruiting for an enthusiastic, hard-working, and dedicated Veterinary Receptionist to join our team. We are a progressive and busy general practice, with a wonderful team of vets and nurses who value teamwork and having a laugh along the way.
The role
This role is suitable for anyone who prides themselves on being the professional face of a business, whilst delivering exceptional customer service to both internal and external stakeholders in a high-pressure environment.
Specifics
- First point of contact for clients both over the phone and in person
- Multi-tasking both phone calls, sales, customer service and administration functions
- Point of sales operations cash, EFTPOS and VetPay.
- General Administrative Duties as part of the Customer Care Team
The Person
- Sound Vet Nursing knowledge and or Certificate IV in veterinary nursing is ideal.
- Minimum 4 years’ experience in a Reception / Administration / Customer Care role
- Comfortable working in a busy environment managing face to face customer liaison.
- A friendly, easy going nature and be able to work both independently and as part of a team
- A strong work ethic and the ability to work efficiently and multi-task is essential
- Demonstrate consistently high quality of patient care even in busy conditions
- Knowledge of Vision VPM software would be desirable.
Benefits
- Working in a happy and supportive surgery team.
- On job training and support from senior staff and vet nurses.
- Based in the leafy suburb of Highfields – great life-style for families, young couples in a supportive community that is growing rapidly.
What we will offer
This is an outstanding opportunity for a highly motivated, hardworking and professional individual to work and learn in a busy yet friendly surgery. Remuneration will be commensurate on qualifications and experience. Here at HVS you will develop both professionally and personally in this challenging yet rewarding role.
If you are an awesome receptionist who is enthusiastic, willing and able to learn quickly and loves working in a fast-paced environment, we need to hear from you! Please forward your updated resume and cover letter to hr@highfieldsvetsurgery.com.au
University of Adelaide, Roseworthy, SA (posted 10th August) Full Time Large Animal Lead Nurse
HEO4 - $66,260 – $72,627 per annum plus an employer contribution of 17% superannuation.
Veterinary Nurse Lead. Full time continuing position
We have a new and exciting opportunity for a skilled and motivated individual with a passion for delivering the highest standards of large animal service and care. The University of Adelaide’s Veterinary Teaching Hospital (VTH) is looking for a Lead Veterinary Nurse to take charge of its Large Animal nursing staff.
The Hospital offers a high-quality equine and mixed practice service to the general public and referring veterinarians. This includes first opinion services (both onsite and ambulatory), specialist care and a 24-hour emergency service. The Hospital also provides a clinical training environment for final year veterinary and veterinary technology students working under the close supervision of experienced veterinary surgeons, nurses and support staff.
The Veterinary Nurse Team Lead is a newly created position which involves both clinical nursing and leadership duties. As the Veterinary Nurse Team Lead, you will work closely with the Hospital Manager to co-ordinate the smooth running of the clinical nursing team.
You will be responsible for the organisation and scheduling of daily operations; team support and mentoring; and, in association with the Hospital Manager, identifying staff development needs. In addition to providing excellent nursing care of equine and production animals, you will be responsible for coaching and mentoring client relations, nurses and technical staff members in their duties. You will also assist the Hospital Manager in reviewing and upgrading our hospital operating procedures and in co-ordinating skills development to ensure best practice service provision.
As part of the VTH, both our Large and Small Animal Hospitals are accredited by the Veterinary Surgeons Board of South Australia. As you would expect from a board-accredited hospital, our facilities and equipment are of the highest standard, with a spacious, modern, purpose-built space. Our hospital is supported by the Veterinary Diagnostic Laboratory, which is located within the same building. This is often invaluable for fast turnaround of clinical pathology reports and direct contact with pathologists for case discussion.
The VTH is located on the University of Adelaide’s Roseworthy Campus, and is surrounded by great lifestyle opportunities. We are situated on the doorstep of the Barossa Valley, an internationally renowned wine region and a delightful part of the world. We have easy access to beaches, sporting activities, benchmark schools and shopping facilities. There is easy access to the city and its many attractions. Adelaide is known as a cultural centre, with its hugely successful Festival of the Arts, and as a sports-mad destination.
To be successful you will need:
- Demonstrated veterinary nursing skills and experience in the areas of nursing support during procedures, examinations and surgeries.
- Experience in equine and large animal handling including the ability to safely perform manual restraint; in-hand leading; controlled lunging; foal handling.
- Demonstrated ability to maintain high standards of principles and practices in all areas on veterinary nursing.
- Proven ability to establish effective working relationships within a team.
- Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
You will have demonstrated organisational and time management skills, experience and/or knowledge of Occupational Health and Safety and be a proficient user of Microsoft Office suite and Cornerstone.
Desirable Attributes:
- Demonstrated enthusiasm and experience in assisting, teaching or mentoring others.
- Demonstrated high level communication and interpersonal skills including the ability to work effectively with a diverse range of clients and team members.
- Experience in handling livestock and farm animal husbandry.
The successful candidate will have Certificate IV Veterinary Nursing or Bachelor of Veterinary Technology with Equine/Large animal focus is highly desirable; or completion of a relevant certificate or combination of relevant experience and/or education/training.
Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.
It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.
Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.
We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.
Learn more at: adelaide.edu.au/jobs
Your faculty's broader role
The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance.
Learn more at: set.adelaide.edu.au
If you have the talent, we'll give you the opportunity. Together, let's make history.
Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.
For further information
For a confidential discussion regarding this position, contact:
Casey Hogan
Hospital Manager, Roseworthy Veterinary Teaching Hospital
P: +61 (8) 8313 2604
E: casey.hogan@adelaide.edu.au
Web: https://www.adelaide.edu.au/vet/veterinary-health-centres
You'll find a full position description and/or selection criteria here: (If no links appear, try viewing on another device)
The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.
Greencross Vets Willows, Kirwan, QLD (posted 5th August) Full Time Practice Manager
Practice Manager
Willows QLD
Over 1600 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Willows team. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
About Your New Role
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About Your Skills & Experience
- Certificate IV in Veterinary Nursing or equivalent
- 2 or more years of experience
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
We offer
- A full-time permanent role with variety
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded professionals
Pay is in line with experience and qualifications.
If you would like to become part of the dynamic Greencross team, submit your cover letter and resume, outlining your suitability against the criteria above to , Matt Griffith Area Manager on Matthew.Griffith@greencrossvet.com.au
Greencross Vets Livingston Road, Petersham, Inner West Sydney NSW (posted 5th August) Vet Receptionist
Vet Receptionist
Livingston Road NSW
An opportunity for a Vet Receptionist to join our Livingston Road team on a part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 2 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
Send your cover letter and resume to Siobhan Kirkland Practice Manager on: Siobhan.Kirkland@greencrossvet.com.au
Vets @ North Rocks, North-West Sydney, NSW (posted 5th August) Part Time Receptionist
Vets At North Rocks is a small animal practice situated in northwest Sydney. We are a close knit, small team who are looking to expand our veterinary team. We are fully equipped with computed radiology, ultrasound, in-house pathology, separate cat and dog wards, monitoring equipment (including Doppler, Capnography and ECG), IV fluid pumps and IM3 dental unit with x-ray.
We are currently searching for an enthusiastic individual to come on board and join us as a part-time Receptionist. The successful applicant will:
- Be driven to provide a high level of patient care and client
- Be driven to establish and maintain a rapport with our clientele
- Have excellent verbal and written communication skills
- Be willing to work hard as a valuable member of our team
- Have a positive, can-do attitude
- Have a sense of humour but maintain our professional standards
We are ideally looking for someone who can work part time. Weekend work may be required rarely but shifts are short and shared fairly between the nursing staff.
Daily tasks expected of you will include:
- Reception duties first and foremost: taking incoming phone calls, patient call backs, distributing patient reminders, meeting and greeting consultations, processing transactions, merchandise sales at the front desk, managing our facebook page.
- On a daily basis you will also be required to perform nursing duties including: assisting veterinarians and nurses with patient treatments, animal handling and restraint, giving clients phone updates, wrapping and sterilising surgical kits, offering general animal care advice to clients, monitoring of general anaesthetics, general clinic cleaning.
Experience (minimum 1 year) in the industry is preferred but not essential. Any further training required will be provided on-job by our experienced nurses and veterinarians. We operate using RX Works software and experience with this operating system is also preferred but not essential. Applicants should have a private and reliable means of transport to work.
If you would like to apply please send your resume (with cover letter) to Georgia Marsden at info@vetsatnorthrocks.com.au
We look forward to hearing from you.
Georgia Marsden RVN RCVS AVN
Practice Manager
Vets At North Rocks - 262 North Rocks Road, North Rocks 2151
9873 1660.
Animal Referral Hospital, Essendon Fields, Melbourne VIC (posted 5th August) Receptionist
Experienced Receptionist Permanent Part-time front of house role in our Emergency Department
- Are you a customer service superstar?
- Are you great under pressure?
- Do you enjoy the challenge of helping people and their pets in an emergency situation?
- Would you like to work less and earn more??!! We offer an above -award hourly base rate with generous penalty loadings for evening, weekend and PHOLs
This could be the dream job for you - and no overnights!
The Animal Referral Hospital is one of Australia’s leading veterinary specialist hospitals, offering 24 hour emergency and critical care, specialists in surgery, internal medicine and ECC, On-site MRI, CT, endoscopy, ultrasound, blood gas analysis, advanced patient ventilation and more.
We are seeking an experienced veterinary nurse who possess a friendly and professional disposition, has excellent communication, organisation and time management skills and passion for achieving great patient outcomes. We believe in caring for the pets that present to us, as well as caring for the families that bring them to us.
On-the- job training will be provided with ongoing support however applicants must possess the ability to work unsupervised as well as demonstrate reasonable proficiency in phone triage, emergency assessment of cases when they first present, ability to take a TPR and assessing triage levels, co-ordinate our veterinary and nursing teams consulting schedules, excellent telephone skills.
Essential attributes
- Fully Completed Certificate IV in Veterinary Nursing
- Minimum 3 years' experience as a veterinary nurse, preferably in ECC, Emergency or
- Specialist Practice, but applicants with a strong GP background will also be considered.
- Excellence in professionalism and communication under pressure
- Caring, empathetic attitude
Benefits
- Working with a friendly and supportive specialist hospital
- On job training and continuous workplace support, and the opportunity to learn more about working in a specialist team and dealing with emergency cases when they first present
- Continuing education and professional development.
- Staff discounts & rewards program.
- Employee assistance program
Please forward your application via email with the subject Part time receptionist with current CV, cover letter to Aimee Elliott, Talent Acquisition Business Partner, Animal Referral Hospital Essendon: vetnursecareers@gxltd.com.au
Adelaide Animal Emergency and Referral Centre, Kurralta Park, Adelaide SA (posted 5th August) Administration
Administration (permanent part time position 20-25 hours per week)
Adelaide Animal Emergency Centre – Kurralta Park
Adelaide SA
We are currently seeking an experienced administration person to join our team on a part time basis. You will work closely with the Practice Manager and Business Manager, consulting with veterinary staff, head office and external stakeholders. The role requires attention to detail and experience in Microsoft Office and record keeping.
The Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, dentistry, surgery, critical care, and diagnostic imaging.
As a successful candidate, you will demonstrate and possess the following skills and attributes:
- Accuracy and attention to detail with record keeping
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely with other administration staff, Practice Manager and Business Manager Effective communication skills both verbal and written
- Experience with debt collection an advantage
- Understanding of process driven systems
- Develop working relationships with external businesses
- Ability to prioritise daily tasks
- Work collaboratively with colleagues providing the best possible outcome for customers and the business
- Actively participate in quality improvements for best outcomes
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
What are we offering?
- An opportunity to extend your skill base in a fun unique environment
- Join an experienced team of Professional staff
- Work in an organisation that encourages collaboration working in a friendly fun environment
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Applications via email only including a cover letter with your resume. Only short-listed applicants will be contacted.
Applications to:
Diane Whatling, Business Manager
Dianew@aaerc.com.au
For a confidential discussion please contact me
Adelaide Animal Emergency and Referral Centre
119 Anzac Highway, Kurralta Park SA 5037, Tel: 08 8371 0333
Animal Dermatology Clinic, Murdoch, WA (posted 5th August) Client Services x 2
Animal Dermatology Clinic Perth is expanding and we are looking to build an amazing client services team. We provide outstanding veterinary care for dogs, cats and horses with skin and ear disease. Our new hospitals are both located on a major transit corridors with access via freeway, train, bus and bike. Our clients come from all over Perth and the surrounds.
We want an individual with
- an eye for detail, who thrives in a small team
- a flair for client engagement
- the ability to learn fast and react positively
- a natural grasp of computer systems and new technology, and a capacity to adapt
- a “can-do” attitude.
Two full-time positions are on offer (Monday-Friday).
Prior veterinary nursing or other veterinary industry experience may provide you with a benefit; however, we know that other skills and backgrounds may also work.
If you are interested in learning more about this role, please send
- A brief resume outlining your previous employment history
- A list of the software systems with which you have worked (e.g Office, Xero, MYOB, Google suite, etc.).
- A short statement (a paragraph or less) describing your most interesting previous job.
- Two referees who will vouch for your skills.
For further information, or to apply, contact K.Ramsden@murdoch.edu.au with “Client Services Application” in the title line.
All applications will be treated in full confidence. Queries can be emailed to the same address.
Adelaide Animal Emergency and Referral Centre, Kurralta Park, Adelaide SA (posted 5th August) Vet Nurse Manager
Nurse Manager Maternity Leave Position – Full Time
The Nurse Manager position is available from the 24th of October 2022 for the duration of a 12-month maternity leave contract.
This position is a 38 hour a week commitment. This position works closely with the Practice Manager, Team Leads and Veterinary clinical Operations Manager and Business Manager. You will be part of the Management team, contributing to the successful operations of AAERC.
The role is both clinical and administrative consisting of 2 day/night clinical and 3-day admin shifts.
The success of the Nurse Manager is driven by working closely with ER nurses and vets in an operational role, maintaining patient care and staff welfare. The ideal candidate will thrive on managing a clinical setting including a client centric approach.
The role requires the following qualities and competencies:
- Maintaining the ER nurse rosters on Went to work, negotiating with staff and communicating any changes to the team
- Overseeing daily operations in ER regarding issues with OHS, staff and patient welfare
- Trouble shooting concerns between Client Relations and other services, nurturing an inclusive culture between teams
- Communicating with nurses using electronic platforms regularly and face to face meetings at least monthly
- Encouraging staff to embark on learning and professional development journeys
- Participating in Professional Development Reviews, probationary meetings, and recruitment
- Inducting, onboarding of new ER staff in conjunction with support the Practice Manager
- Meeting with the Practice Manager and Business Manager on a weekly basis to discuss issues, changes in operations or staffing requirements
- Recognising ER staff for outstanding performance or inclusiveness
- Dealing with early conflict resolution or staff complaints
- Attention to work health and safety compliance, facilities, and equipment issues
- Working closely with other departments problem solving case management and staff sharing
- Work closely with Animal Attendants with daily direction and problem solving
- Collaborating closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction Bringing a transparent leadership style focused on collaboration and engagement
- Some out of hour’s work may be required
- On call phone on a rotating roster with management
About You
- Minimum of 3 years vet nursing/management experience
- Demonstrated experience in leadership or business experience
- Strives for exacting standards of service excellence and clinical care
- Initiative-taking with change management
- Good understanding of daily operations and workload in an S&E business
- Possess strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations within the in industry
- Good knowledge of workplace health and safety regulations
- Experience or interest in becoming a change champion and project manager
- A genuine, warm, and supportive management style caring for people who care for animals
Send to:
Diane Whatling
dianew@aaerc.com.au
0409 281 381
Aberdeen Veterinary Clinic, Geelong West (posted 4th August) Trainee Nurse / Receptionist
Aberdeen Veterinary Clinic is a small animal clinic, privately owned, newly renovated in Geelong West. We are a busy clinic & getting busier!
The opportunity has arisen for us to be able to support a part time trainee Nurse/Receptionist
We strive to provide the best quality care, so the successful candidate must be
- passionate about patient & client care
- show initiative
- have excellent communication & organizational skills
- competent using a variety of computer systems
- have some animal-based experience
- keen to learn
- be confident to work independently
We offer above award wages, good work life balance, and an encouraging environment to grow your skills & knowledge. We will support training for the veterinary nursing certificate for the right applicant.
So, if you are an enthusiastic, passionate, driven person wanting to join the industry and our team, we would love to hear from you.
Please send resumes to abervet174@gmail.com
VetLove Goonellabah, Northern Rivers NSW (posted 3rd August) Practice Manager
Practice Manager - Full Time
Would you like the opportunity to be a leader of a large close knit team?
Would you like the opportunity to be part of something great?
About us
VetLove is more in love with our patient’s, client’s, and teams than ever. Our Vets and Nurses have worked exceptionally hard, under difficult conditions with Covid and then extensive flooding to the local area to provide loving Vet care and cuddles by the tonne in 2021 & 2022.
With love and compassion in our hearts and a strong focus on sustained mental health, our VetLove name stands for more than just veterinary care. With rapid innovation, continuous education, and improvement in all standards of care, medicine, and surgery VetLove have improved our service to our patients this year despite all the challenges thrown our way.
Daily we strive to make a difference within our industry and to improve our level of care to all our beloved patients.
“In my 2 years with VetLove I have learned new things every day and become part of a culture that embraces love and compassion for all things in life. Because of their commitment to support and education; my skills and confidence have grown so much, I’m so happy I finally found where I’m supposed to be.”
The Role
- Being the best leader you can be and leading by example.
- Getting the best out of your team and helping them be better than they think they are.
- Exceptional communication so everyone is on the same page.
- Administration requirements and treating the clinic as if it were your own.
- Exceptional surgical and medical nursing skills is advantageous but we also have incredible nurses who can do this.
- Reception and client care skills, what makes you different? How will you show the
- VetLove to our clients and patients?
You
We need someone who can communicate effectively both verbally and written with the ability to work well with others in the team. We need an empathetic leader who can keep their team focused. Having a knack for numbers will come in handy – financial responsibilities can include anything from budgeting, cost saving methods and identifying sources of lost revenue. To do your job well you will need be effective with your time and organisation. Being able to stay level-headed when tensions run high and problem solving is key. We advocate and will be seeking a person who can demonstrate love & compassion, excellence, integrity, teamwork and a sense of community.
Due to the size of this clinic we need someone who has had previous experience in a team of this size and who knows the requirements for it to run well.
VetLove Goonellabah
Family run business lead by Dr Michael Clarke and Dr Geoff Wilson along with Dr Kate and Dr Mercia. We have an awesome team of nurses, receptionists & students - it is an honour to work alongside these legends!
Support, collaboration, and team spirit is not only with the individual clinic but across the VetLove team. Known for our culture, the VetLove team are also a great group to be around.
The Practice Managers meet monthly and are the backbone to our growing group. We have a great team of knowledgeable committed and supportive PM’s.
You have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, and our team. Check us out on:
What’s next?
Don’t ignore this opportunity, if you have proven experience within the Veterinary Industry then apply now. Send your resume and cover letter in, what’s the worst that could happen…you apply, and you love us (of course you will) If this isn’t the job for you, then we are always looking for exceptional talent to join the group, get in touch, what do you have to lose?
Email: hr@vetlove.com.au your application with why you should be lucky enough to secure this position, it will be kept highly confidential until we can shout from the rooftops that you are part of the VetLove family!
Forth Valley Veterinary Clinic, North-West Tasmania (posted 29th July) Clinic Coordinator
Forth Valley Veterinary Clinic
We are searching for a Unicorn in the form of a Clinic Coordinator Extraordinaire!
Unicorn = Strong Leadership. Highly Intuitive. Great initiative and common sense. Ability to give and take feedback with grace. Passionate about gold standard patient care and client service. Great organisational skills. Attention to detail. Ability to help facilitate strong teamwork and bonds. Strong work ethic and the ability to have a good laugh.
A little about us:
The Forth Valley Veterinary Clinic is a privately owned practice located on the banks of the exceptionally beautiful Forth River, 10 minutes from Devonport and Ulverstone, 15 minutes from the airport, 45 minutes to Cradle Mountain, 5 minutes to beautiful beaches – all of which set the backdrop for a work environment unlike any other. Our team is made up of some of the most exciting, innovating, and talented Vets and Vet Nurses who strive to go above and beyond for every animal that crosses our path.
The future is bright at Forth Valley Vets with a large, multi-purpose build hospital in the pipeline for construction within the next 18-24 months. The practice has a heavy small animal and equine focus with a mix of other farm animal work. A new aspect to the business will be our growing Wildlife Hospital – another fulfilling part of the role. The sky is the limit for any prospective candidate!
What the position requires from you:
- Cert IV in Veterinary Nursing or the equivalent experience from years on the job.
- Excellent knowledge in all aspects of veterinary work – farm animal, equine and small animal.
- Expertise in triage and scheduling, staff rostering, and day to day coordination.
- In a nutshell – coordinating 8+ vets and 16+ support staff!
- Mentoring of trainees.
- Protocol and Standard-Of-Care accountability and development.
- A drive to develop additional business.
- A desire to expand your skills and knowledge and chase your passions!
- Excellent communication skills in managing the team, clients and complex patients.
We want you to help play a role in ensuring we’re maintaining gold standard client service, patient care and a healthy team environment.
What we offer
- An attractive salary to be negotiated with the successful applicant – $70K negotiable
- A fun, supportive, and team-based environment
- Further training plus professional & personal development opportunities
- Close support from a tight knit management team
- Work-Life balance
Please email Penelope Moore on penelope@forthvet.com.au with a cover letter and copy of your resume.
You can find out more about us on our website www.forthvet.com.au or 
Seaforth Veterinary Hospital, Sydney's Northern Beaches NSW (posted 28th July) Receptionist
Part Time Veterinary Receptionist
Seaforth Veterinary Hospital has been open on Sydney's beautiful northern beaches for more than 30 years! We are a busy friendly hospital offering routine and preventative care plus state-of-the-art diagnostic facilities including, pathology, ultrasound, endoscopy, digital x-ray and dental equipment.
Are you looking at getting back into the workforce? Would you like to have more of a work / life balance? We have an exciting opportunity available for a part time receptionist in our hospital. We are looking for someone to work two, 6-hour shifts (split over two days) however, there may be an opportunity to take on extra shifts e.g. holiday cover, sick leave cover and occasionally the odd Saturday morning. You will not be required to work on Public Holidays.
With support & training provided your responsibilities will include but not be limited to:
- delivering outstanding client care and customer service to all clients and their pets
- answering multiple telephone lines and email queries
- scheduling appointments and procedures for multiple veterinarians
- product sales and advice for over-the-counter products (self-learning will be required)
- administration duties and associated tasks
The person we would like to join our team will:
- desirably have had previous experience in either a veterinary, reception or veterinary nursing setting
- must be computer literate
- have an eye for detail, take pride in their work and exhibit common sense and initiative
- have excellent communication skills and work well under pressure
- be able to work autonomously but equally enjoy working as part of a team
- be flexible, take instruction and have a drive to learn about veterinary products
- be physically capable of lifting up to 15-20kgs
If this sounds like you and you love a busy and productive work environment, please send your application and resume to mariasvh55@gmail.com
See our website www.svh55.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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