Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Sutherland Veterinary Clinic, Sydney South NSW (posted 24th May) Vet Nurse / Receptionist
Qualified Veterinary Nurse / Receptionist - Full Time
We are not currently looking for trainees.
Sutherland Veterinary Clinic is a busy small animal practice in the beautiful Sutherland Shire. The team is made up of 4 full time Veterinarians and a team of Veterinary Nurses to bring quality care and medical treatment to our patients. The clinic is well equipped with all the most up to date diagnostics equipment, including digital radiography, endoscopy, ultrasonography and inhouse pathology machines.
We are looking for a team player with excellent communication skills to take on a position as a Veterinary Nurse and Receptionist within our clinic.
The successful applicant will have:
- A Certificate IV in Veterinary Nursing.
- Minimum of 2 years’ experience working within a clinic.
- A keen and positive “can-do” attitude.
- Great Organisational and Time Management skills.
- Availability to work a rotating roster Monday to Friday including some weekend shifts (No Public Holiday shifts required).
- A passion for providing excellent care to our patients and great support to our clients.
Main Responsibilities required (but not limited to):
- Cleaning.
- Using Smartflow and vision.
- Assisting the Veterinarians in all areas, medically and surgically.
- Surgery Preparation, Monitoring of Anaesthetics and Recovery.
- General Care and Well-being of the Patients.
- Outstanding Customer Service - Reception and administrative duties.
If you are interested in applying for this position, please email your resumé to Julie: julie@sutherlandvet.com.au
The Vet Lounge Currumbin, Gold Coast, QLD (posted 24th May) Head Nurse / Team Leader
Head Nurse / Team Leader
The Vet Lounge Currumbin – Gold Coast
Approx 30 - 38hrs per week (negotiable)
About us
We’re 1 of 3 Vet Lounge practices on the Gold Coast (family owned). We might be the smallest in our group but don’t underestimate us! We can hold our own! Dr Nicole heads up the team and has been with us almost 10 years (she’s very talented!). Dr Nicole is supported by Nurse’s Robyn & Jodie who are both experienced nurses. We also have a luxury cattery at this practice so if you love cats, you’ll love it here!
About the area
We’re in Currumbin which is on the south end of the Gold Coast (only a 4 minute drive to the beach!). It’s a close knit community and a lot of our clients have been coming to us for years.
Your Role in the team
- Day to Day Nursing Duties
- Inventory Management & stock control
- Leadership (small team of 3 nurses)
- Developing policies & procedures
- Help us continue to build solid relationships with clients
- Liase with the PM at the Coomera branch & follow directions/meet targets
- Assist with social media programs & images for use
Who we’re looking for!
Someone who is mature and not afraid to speak up if they’re unhappy or have ideas.
Someone who is professional and has a high level of emotional intelligence & confidence.
Someone who wants to create a happy workplace and make people smile.
Someone who loves to laugh with their teammates, scoff donuts & drink too much tea & coffee.
Someone who wants to make the veterinary industry a better place for everyone to work in.
Someone who will ensure they take a lunch break because they deserve it and need it.
Someone who will continually upskill themselves so they can be proud of the skills they offer.
Someone who speaks respectfully to others and expects this in return for themselves.
Someone who won’t tolerate negativity and unproductive complaining. Stomp it out!
Someone who just wants to work in an environment that is emotionally safe and stable.
Someone who just wants to come to work and do a damn good job and high 5 everyone on all the animals they helped that day.
Skillset?
- Certificate IV with at least 2 years full time experience. Ideally someone who has been in a leadership role in the past (but not essential as you have plenty of support & guidance within the group).
- A good level of confidence is required to meet the daily needs of the job & to lead the small team.
- A naturally positive person who loves to meet goals and celebrate wins!
Perks
- Weekend work only required when other nurses are on leave or sick. Your base roster is 4 weekdays.
- Generous discounts on your own pet’s care.
- Strong support from other Vet Lounge practices. You’re never alone and the staff are lovely here!
- Support from the boss/owner who happens to be a Veterinary Nurse herself!
If you’re looking for somewhere where you can really feel you belong and are appreciated, then this is the practice for you. This is a really great team and Nicole, Robyn & Jodie are not only very good at their jobs but they are a great support to each other. We just need that special person to bring it all together to ensure we provide our patients & clients with the best possible care we can give.
If this sounds like a nice fit for you, I’d love to hear from you.
Email your CV to mary@vetlounge.com.au
Email mary@vetlounge.com.au
www.vetlounge.com.au
Greencross Vets Oxenford, Gold Coast QLD (posted 24th May) Practice Manager / Vet Nurse
Practice Manager
Oxenford QLD
An opportunity for a Practice Manager to join our Oxenford team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Ben Simpson, Area Manager on Ben.simpson@aecvet.com.au
Veterinary Specialists of Sydney, Miranda, NSW (posted 20th May) Medical Secretary
Are you a cold hearted……………
Medical Secretary?
We hope not.
Here we go. Exciting and Fun. This job will get your adrenaline running let me tell you.
But what a plain title? Ok. Guess what. If you get the job, you can change the title. Make it a little more exciting. As longs as its suitable of course.
Work for a passionate cutting-edge medical facility setting the veterinarian world on fire and for once in your life be appreciated, Yep.You heard that right. We do appreciate our staff. Happy staff. Happy patients. What else would any business want?
We are innovative, exciting, fun, enthusiastic, miracle workers, sometimes acrobats and every other adjective that describes how awesome we are so get up, start typing up that resume and see what we have to offer.
We are the fastest growing Vet Hospital around, so the question is. How fast are you? Can you keep up? Are you game enough to step outside of your comfort zone and make a difference? We hope so.
Of course, you need to have something to brag about. Incredibly Organised. Motivated. High Standards. Communicative. Team player.
What is the job description? We need you to help us support our amazing Specialists by keeping them organised and on top of record management, billing and client communication. You must be awesome to work with and have exceptional organisational skills, so we can maintain our already spectacular reputation. There are a bunch of other things as well but too boring to mention here.
Call us. Email us. Or send a carrier pigeon with your resume. Just make sure the pigeon is double vaxxed. Oh! If you don’t have any vet, nursing or medical understanding/experience then please don’t apply. We don’t want to waste your time. and ours. 😊
Your income and career path are only limited by your imagination, but you better hurry, because we’re in the fast lane looking for runners. If this sounds like the position for you, or anyone you know, please contact HR@vsos.com.au or call +61 2 8376 8767.
Video tour: https://www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: https://www.vsos.com.au/advanced-treatment-centre-now-open/
Animal Referral Hospital - Homebush, Inner West Sydney NSW (posted 20th May) Receptionist
Customer Care Representative
Homebush NSW
An exciting opportunity for a customer care representative to join our amazing ARH Homebush team on either a full-time, part-time or casual basis!
Calling all Customer Care Superstars with a passion for animals!
Are you a superstar Customer Care professional? Do you thrive in a fast paced and busy environment?
Do you love working with people and animals?
Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney's Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
The Role
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
- Handling high volumes of inbound calls.
- Liaising with referring vets.
- Welcoming clients and their pets to the hospital.
- Booking and managing appointments.
- Invoicing and taking payments – including cash and EFTPOS.
- Processing payments on Vetpay and Medipay finance platforms.
- Data entry and requesting documents from referring vets and clients.
- Managing email enquiries.
About You
- You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
- A solid professional background in customer service (min 2 years is essential).
- Have experience in reception or high-volume call centre environment.
- Vet nurse looking for a change and have great reception skills.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
- Well-developed computer skills with accurate data entry. Experience with Rx Works is highly desirable but not essential as we will train the right candidate.
- Experience with appointment entries, invoicing, and taking payments.
- Willingness to go above and beyond during busy times.
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.
- Can manage your time effectively when there are multiple distractions and can assist your teammates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we're a 24-hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
A career with the Animal Referral Hospital will offer you:
- An opportunity to support talented vet specialists, nurses and animal attendants at Sydney’s premier veterinary referral hospital
- Work within a welcoming and dedicated Customer Care team
- Advanced roster to support a work and home-life balance
- Pay commensurate with experience and qualifications
- Job security
- Evolving and challenging role
- Free on-site parking and close to public transport
- Discounts to Hills Products for your pet
- In house staff events including monthly staff celebration days
- An employer who is focused on well-being and providing staff access to our EAP program
Does this sound like you? Are you ready for your next role?
How to Contact Us
A speedy and fair recruitment process will apply. Send your updated resume to c.tonkli@arhvets.com. We look forward to hearing from you!
Please visit our website: https://arhvets.com.au/homebush/
Ingleburn Veterinary Hospital, SW Sydney NSW (posted 17th May) Practice Manager
At Ingleburn Veterinary Hospital & 24-hour Emergency, we are committed to providing high-quality health care for family pets. Our hospital has been caring for the pets of Ingleburn since 1983.
All our staff are well-trained and dedicated to providing the highest quality of care to pets and pet parents. Continuing education ensures that we stay up to date with the latest advances in veterinary medicine and all aspects of pet care.
This position is a 6-month maternity leave contract.
The Opportunity:
We have a very strong client base, and we are looking for a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager's responsibility will be to oversee the effective operations of the practices, this will include:
- General Practice management and Operational experience
- Demonstrated leadership and people management skills
- Processing and management of accounts, invoices, and rosters
- Ability to manage and communicate with a multidisciplinary team on the business operational requirements
- A high level of experience with Microsoft suite and practice management software programs
- Customer-focused and can-do attitude
What we are looking for:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager in the medical industry
- The ability to lead, manage and support the performance of your team to ensure excellent customer service and clinical management of cases (including rostering and performance management)
- Experience liaising with industry suppliers and clinical representatives
- Strong communication skills with the desire to build effective working relationships
- Good business acumen and excellent organisational skills
- Superior administration skills and proven ability to maximise operational efficiency
Apply Now! Please apply online with your CV & Cover Letter!
Geelong Animal Referral Services, Newtown, VIC (posted 17th May) Full or Part Time Customer Service
Geelong Animal Referral Services
Customer Service Representative – Full Time/ Part Time
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is brand new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, feline radioiodine suite, large central treatment area with adjacent nursing station and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level. For the successful applicants, there is also opportunity to work within our sister business, Melbourne Animal Referral Services, which is also undergoing exciting expansion.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry (from January 2023) and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
- Delivery of outstanding customer service and care to all patients, clients and referring vets. Provide accurate and regular updates to clients and referring vets on patient progress, including current and ongoing treatment and costs.
- Respond effectively to clients and referring vets concerns via communication with the clinical team
- Scheduling appointments for multiple veterinarians providing administrative support to veterinarians and management
- Bank reconciliations
- Processing pet insurance claims
- Maintaining a high standard of cleanliness for the reception/waiting area
- Participate in the induction and training of all customer service staff
About you:
- Exceptional time management and organisation
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Excellent computer literacy
- Demonstrable passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
- Resilient and empathetic. Able to demonstrate compassion, sensitivity and understanding to our clients, patients and colleagues.
- Experience working in a medical or veterinary practice
What we can offer you:
- Competitive remuneration in line with experience
- An opportunity to work in a fun, friendly and highly efficient team
- The ability to develop your skills and advance your career
- A caring and supportive environment that focuses on staff wellness
For further information or to apply for this position, please email your cover letter and resume to dana_keirs@yahoo.com.au
Northcote Animal Hospital, Northcote, Inner Melbourne (posted 17th May) Customer Care - Reception
Customer Care / Reception - Hours negotiable
Do you want to make a difference in people and pets lives?
Situated in the inner north, we are a small animal clinic within a vibrant community where pets are considered family members. We have been established for 8 years and have built some wonderful client relationships in that time.
We are a group of happy, professional animal lovers who strive to provide the best experience for each and every pet that walks through the door. We are looking for someone who enjoys being a welcoming face at reception and can help manage the workflow from reception to the consultation room.
Responsibilities:
- Building client relationships
- Reception duties including scheduling appointments, payments, phone enquiries
- Maintaining reception presentation and hygiene
- Restocking
- Help resolve client issues
- If you enjoy mentoring and training, there is the opportunity to provide team training in customer service
What we can offer you:
- Working with an experienced, caring healthcare team who help each other and enjoy working together
- A well organised work flow with protocols that make sense
- Friendly clients who want the best for their pets
- A dynamic, fast paced environment
- A beautiful purpose built work space
For this role, you will need to have prior experience in reception and be able to deliver outstanding communication and customer service to our clients, as well as possess a high level of attention to detail.
Trainees studying their cert IV or associate diploma are welcome to apply, however the duties will be reception only at this stage.
Hours are negotiable. Above award wage.
Please email your CV and cover letter to Dr Kristina at: management@northcotevet.com.au
Greencross Vets Mandurah, Southwest Coast WA (posted 17th May) Practice Manager
Practice Manager
Mandurah WA
An opportunity for a Practice Manager to join our Mandurah team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Divya Nasta, Area Manager on divya.nasta@gxltd.com.au
Indigo Veterinary Services, Beechworth VIC (posted 16th May) Receptionist
Veterinary Admin/Reception Role
Part-time (potential of Full-Time for right candidate)
Do you love the satisfaction of delivering a 10/10 customer service experience? Are you fastidiously organised with an acute attention to detail? Have you got high level oral and written communications skills?
Indigo Veterinary Services is looking for a dedicated receptionist and administration assistant, with enthusiasm and energy to be on our front line to deliver compassionate and skilled veterinary care to the community of Beechworth and surrounding localities.
Beechworth is an historic rural town located in the beautiful northeast of Victoria. We are an independent mixed practice, although the majority of our work is with domestic pets. Our current staffing is based around 2 FTE vets and 3 FTE nurses, and we have just moved into our new purpose-built hospital. This is a very exciting time to join our team!
Find out more about us: www.indigovets.com.au and our 
Your tasks in this role include:
- Coordinating the front of house, including welcoming clients and managing the flow of animals through the consultations and hospital admissions and discharges.
- Answering telephones and handling email enquiries
- Booking appointments & maintaining schedules
- Invoicing, taking payments, and sending accounts.
- Counter sales.
- Managing clients overall experience
- Recordkeeping and filing (hardcopy and digital)
- Admin tasks that keep the hospital running
- Assisting with inventory management and stock control
- Assisting with social media campaigns and marketing programs
- Assisting with our regular program of staff meetings and training.
This position conditions include:
- Part-time position initially (with a view to Full-time)
- Commencing salary will be at award rates (under the Animal Care and Veterinary Services Award)
- Ongoing training which provides career development opportunities
- Staff discounts on products and services
- Rosters that have some flexibility to fit with family care commitments
- A job that gives great pleasure through your daily interactions with our lovely friendly clients and our supportive team of vets and support staff
- Some time spent fussing over some very cute pets.
If this sounds like the job for you, please email your PDF cover letter and an up-to-date resume by June 3rd, 2022, to: ATTN: Dr Helen Robinson indigovets@gmail.com
If you have any questions, after submitting the above-mentioned documents, then please send a text message to 0499256301 and I will get back to you.
Wanneroo Veterinary Hospital, North Perth WA (posted 16th May) Receptionist
Veterinary Receptionist – Part-Time Position
Are you an animal lover who enjoys working in a reception environment? Why not get the best of both worlds and come join our team!
An exciting opportunity has opened up at our busy veterinary practice, and we are looking for our next reception superstar! The person we are after is friendly, welcoming and a professional individual with outstanding communication skills. This is a position for someone who takes customer service to the highest level and we invite anyone from registered veterinary nurses to experienced receptionists to apply. As long as you are someone who will always strive to achieve the best outcome for our clients, our patients and our professional colleagues then we want to hear from you!
What are the perks of the role?
- There is no weekend work, and during the week there is little to no overtime.
- You’ll be a respected and valued member of a hardworking team and you get to work alongside fun, vibrant and professional individuals.
- Wages are paid well above award, based on your experience level.
- You get scheduled and paid break times.
- You get the opportunity to build on your skill set in a fun and interactive work environment.
- Your continued education and career progression is not only encouraged but also supported.
- You get to help and make a difference to our lovely clientele and wonderful patients!
Sounds interesting?
You will experience what it’s like to work in a busy general practice and no day is the same!
We have a full team of qualified veterinary nurses that rotate areas of surgical responsibilities, but we are looking for someone to work alongside our other reception superstar in taking care of all reception and customer service duties.
What does the role entail?
This role is 3 days a week – Monday, Tuesday, Wednesday – 8am – 2/3pm – 18-21 hours per week.
Responsibilities of the role include (but are not limited to):
- Answering phones and being able to provide owners with advice and assistance.
- Email correspondence with both clients and professional specialists.
- Booking appointments and organising a busy schedule.
- Checking patients in and out of consult and hospital admissions.
- Restraining and handling patients for veterinary examination and treatment.
What are we looking for?
The ideal candidate is someone who can confidently and comfortably work at a fast pace and with urgency. Good computer skills are essential and being technology-handy is a plus! You need to have good basic knowledge of animal health and have some experience working within the animal industry. That being said you don’t need to be registered as a veterinary nurse to qualify for the position. We will train the right candidate for the role.
Who are we?
Wanneroo Vet Hospital is a busy privately owned small animal hospital that has been operating since 1978. We have established great client-relationships and we have a large client base with a high number of long-standing customers. In fact, we have been looking after families for generations! Our team currently consists of 8 vets and 12 nurses, and we are dedicated to both supporting and challenging each other. Being such a large team, we understand the importance of building good staff relations and looking after each other. We provide a large variety of services, priding ourselves on the highest standards.
Find out more about us on our website http://wanneroovet.com.au or
So, if you are interested in becoming part of a fun and exciting team who are dedicated to animal welfare, then we want to hear from you!
To apply for this role please send your CV and cover letter addressed to Steve or Debra at: vetnursewanneroo@hotmail.com
North Shore Veterinary Hospital, North Sydney NSW (posted 13th May) Specialist Services Manager
North Shore Veterinary Specialist Centre (NSVSC) is seeking a Maternity Leave cover for the Veterinary Specialist Services Manager role, to oversee the daily operation of our Specialist Services
The position will report directly to the CEO. The Specialist Services Manager is responsible for supporting and coordinating the operations of the medical and surgical units of NSVSC. This role is a liaison between NSVSC, the general public and referring veterinary practices.
The specialist services manager is responsible for oversight and coordination of the medical and surgical team. It involves day to day coordination and operations of these units.
While every day is different, some recurring tasks involved in this role are:
- Develop and implement robust financial controls, and work to achieve a set of financial
- Coordinate Continuing Education & Events
- Facilitate regular visitation to our referring Veterinarians.
- Manager the rosters of Specialist Veterinarians and Interns
- Oversee administration of the Intern Program
- Marketing of NSVSC to referring Veterinarians and the General Public.
- Coordinating the diagnostic imaging team
North Shore Veterinary Specialist Centre was established in 2001 and is co-located with North Shore Veterinary Hospital. NSVH was built in 1935 and is the longest standing Veterinary hospital on the North Shore of Sydney. In 2019 we moved to a brand-new state of the art, purpose-built facility. We are a customer-focused practice striving to provide the best care for our clients and their pets. The hospital has a general practice, Medical and Surgical referral service, Visiting specialist in imaging, ophthalmology, and Exotic animal medicine. We have recently opened our new MRI facility.
Ideally, We require an experienced manager with a Veterinary background to motivate, lead and organize the veterinary team to exceed client expectations, deliver specialized and high-quality veterinary care, and excel in the business throughout this transitory growth period and beyond. The successful applicant will uphold the core values of the hospital - Professionalism, Integrity, Excellence & Respect.
The successful applicant will ideally have:
- Diploma or Certificate or above in practice administration, with a focus on marketing
- Proven and excellent people management skills, ideally they would have managed a team of greater than 5.
- Excellent time management & communication skills
- Strive to provide outstanding patient care
- Ability to provide organization leadership
- A capable mentor that supports clinical staff wellbeing
- Outgoing personality who is comfortable speaking with Veterinary professionals
- Excellent Mediation skill
The successful applicant will receive:
- A competitive salary above award
- Continuing education/training can be developed around the successful individual
- Career progression and development within a world-class, reputable facility with support from the CEO
- Access to a broader veterinary community, resources, and development within VetPartners.
Please note that this role is a maternity leave cover, fixed period of 12 months, start date in July 2022.
Contact Ashleigh on ashleigh.clayton@vet.partners to apply or for more information
Battery Hill Veterinary Clinic, Sunshine Coast (posted 13th May) Lead Nurse/2IC
Veterinary Lead Nurse / 2IC Clinic Coordinator
(Permanent full-time position available)
HELPING PETS - SUPPORTIVE TEAM - FAMILY DRIVEN
The Best Group of Family-Owned Veterinary Surgeries on the Sunshine Coast are seeking a highly skilled, enthusiastic and team-work focused Lead Nurse!
We are excited to announce a one of a kind opportunity to be part of one of the most dynamic and supportive medical/surgical teams on the Sunshine Coast. Based at Battery Hill Vet Clinic, you will provide great care to all patients by ensuring health and welfare needs are met and to a gold standard. Our passion is making a positive and lasting impact on the lives of our patients and clients - with a strong commitment to continuing education and mentoring our team.
About us
At Battery Hill Vet Surgery we treat our pet clients as if they were our own pets! We listen to the concerns of our clients caringly and compassionately and provide the very best in professional veterinary care. Battery Hill Veterinary Surgery has continued to provide honest service with good old-fashioned values! Owner Dr Michael often works in the Battery Hill Vet Clinic and is an experienced veterinary surgeon who carries out advanced orthopaedic and soft tissue surgeries. Most importantly, his primary focus is the wellbeing of his team.
What we offer:
- Cohesive, supportive, patient and SMALL family-oriented team
- Strong communication and clear expectations
- All equipment needed is available
- No after-hours work
- 4 days per week, generally 8 am-5.30 pm
- Any required weekend work is on a rotating/shared basis (Saturday mornings only)
- Mentoring from skilled veterinary surgeons and advanced medical veterinarians across our group of five clinics
- Above award salary
- Employee Assistance Program
- 10 minutes from the beach!
About the position
The Lead Nurse is responsible for undertaking Veterinary Nurse responsibilities with MINIMAL supervision and should be able to delegate, manage and monitor key tasks. This will also include training and supporting all nursing staff as required. You will demonstrate outstanding leadership, mentorship, training, and organisational skills which will assist in driving excellence across all aspects of the clinical work to ensure the practice offers excellent customer service to its clients at all times and has outstanding nursing skills. This role is an operational role that facilitates the day-to-day organization within our SMALL team by supporting the Clinic Coordinator within the operational standards of veterinary care and business objectives. This opportunity will suit someone who enjoys a SMALL team environment, is flexible, empathetic, easy going and motivated with the following skills and experience:
Essential criteria
- Exceptional Surgical Nursing performance, including dental procedures
- Coaching Management Style with an understanding of the concept slow transition and a passion for teaching and watching our Veterinary nurses grow.
- A clear understanding of the concept Adaptive Changes and fully aware of the importance of communication and relationship building within our fantastic team.
- Experience supporting veterinary nursing teams through change, and generating ideas for improvement – with tact, respect and diplomacy.
- Exceptional customer service skills - including experience triaging of walk-in and telephone requests for emergency care, managing customer flow through a busy Reception area, complaint resolution, assisting with answering phones
- Experience supporting operational functions - such as stock control and ordering, veterinary equipment maintenance and troubleshooting
- Commitment to our company Code of Conduct and being a role model in this area
- Commitment to data integrity and ensuring our patient and client records are maintained to a gold standard
- Experience supporting general veterinary clinic administrative functions – including proficient use of our Customer/Patient Database (RxWorks)
- Experience supervising a SMALL team and working closely with other members of a management team, on a daily basis
- Advanced problem solving skills and capability of being the ‘go-to’ person on days the Clinic Coordinator is not rostered and/or on Leave.
Essential Criteria:
- Certificate IV in Veterinary Nursing (essential)
- 3+ years’ proven experience in a leadership / supervisory position (desired)
- Proficiency in Microsoft Office 365 (Teams, Word, Excel, Outlook) (desired)
Please address your application to Luis Marquez Business Manager and email to HR@caloundravetsurgery.com.au
Applications for this position must address the essential criteria of the job description and be accompanied by a covering letter and current CV.
Looking forward to your application TODAY!
Caloundra Veterinary Surgery, Sunshine Coast QLD (posted 12th May) Receptionist
HELPING PETS• SUPPORTIVE TEAM • FAMILY DRIVEN
The best group of Family-Owned Veterinary Surgeries on the Sunshine Coast are seeking a highly skilled, enthusiastic and team-work focused Customer Care Concierge!
Caloundra Veterinary Group presents an exciting opportunity for an experienced customer care concierge to join their team at Caloundra Veterinary Surgery. Our clinic is a small, personal, family-owned veterinary surgery. Our professional pet care team are dedicated to providing quality veterinary medicine in a kind, comfortable and safe environment. You will provide vital help to all pet owners and patients by ensuring the clinic offers an excellent customer experience to its pets and their families. We want our clients to say, "I have to tell you that my pet's veterinarian is the best I have had".
About us
At Caloundra Vet Surgery we treat our pet clients as if they were our own pets! We listen to the concerns of our clients caringly and compassionately and provide the very best in professional veterinary care. Caloundra Veterinary Surgery has continued to provide honest service with good old-fashioned values! Owner Dr Michael often works in the Caloundra Vet Surgery and is an experienced veterinary surgeon who carries out advanced orthopaedic and soft tissue surgeries. Most importantly, his primary focus is the well-being of his team.
What we offer:
- Cohesive, supportive, patient and SMALL family-oriented team
- Strong communication and clear expectations
- No after-hours work
- Any required weekend work is on a rotating/shared basis (Saturday mornings only)
- Above award salary
- Employee Assistance Program
- 10 minutes from the beach!
This exciting and unique role relies on your vital customer service and problem-solving skills. A good understanding of systems such as RXworks will be an advantage, and outstanding computer skills are a must. In addition, you must enjoy working within a family-driven environment. Reporting to the customer service team leader, the customer care concierge's primary goal is to build a strong relationship with our customers to choose our clinic as a beloved and only family Veterinarian.
Essential job functions:
- Answering the clinic phone and routing calls appropriately.
- Make all pets welcome and comfortable.
- Schedule appointments when necessary from callers or visitors to the practice.
- Greet all visitors to the clinic; greet clients and patients by name as they arrive for appointments and notify the Veterinarian when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency.
- Participate in training new staff members and general dissemination of knowledge as required.
- Ensure that the waiting area and consult rooms are consistently cleaned
- Confirm all appointments by client's preferred communication method (phone, email, text) the previous day, and make necessary adjustments.
- Possess a basic understanding of practice logistical specifics to provide backup support to staff.
Essential Criteria:
- A high school certificate is a requirement.
- Must have at least 1-year of previous experience working in a veterinary practice or a customer-facing role in another industry. (essential)
- Must be friendly, outgoing, "people-oriented", and have a great sense of humour. (essential)
- Must have excellent written and verbal communication skills(essential)
- Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanour during emotional and stressful situations(essential)
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change (essential)
- Ability to establish priorities and meet deadlines; (essential)
- Strong organisational and time management skills and data integrity.
- A passion for animals and a commitment to achieving the best outcomes for our clients and patients. (essential)
- An accurate 50+ wpm average typing speed (typing speed test will apply); (desired)
- Reasonable animal handling skills; (desired)
- Excellent office/computer skills (Microsoft Office 365, Teams, Email, Internet, ability to quickly learn to use clinic's software). (essential)
Work at a place where family environment and teamwork come together to support the most exciting missions in the world! To provide Love, Hope, Care and Cure to our pets on the sunshine coast.
Please address your application to Luis Marquez Business Manager and email to HR@caloundravetsurgery.com.au
Applications for this position must address the essential criteria of the job description and be accompanied by a covering letter and current CV.
Looking forward to your application TODAY!
Orchard Hills Veterinary Hospital, Greater Western Sydney NSW (posted 12th May) Receptionist
Receptionist – Veterinary Hospital
Orchard Hills Veterinary Hospital has been established for more than 30 years and under the current management for 12 years. We are located in semi-rural surroundings on a 5-acre block about 10 minutes from Penrith, NSW.
We are a busy 5-vet clinic with a team of highly skilled nurses and support staff, dedicated to providing the best service possible to our clients and their pets.
The current business operating hours are 8am-7pm Monday-Friday and 8am-2pm on Saturdays.
We are looking for a friendly and organized receptionist to join our animal care team. In this administrative role, you will be answering and directing phone calls, scheduling appointments, handling client enquiries, gathering pet and owner information, maintaining records, processing payments, general cleaning and ‘front of house’ duties and performing other administrative tasks as needed.
What We Offer
- A Full-time role with variety. Part-time may also be considered.
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
What You’ll Bring
- A strong sense of professionalism, enthusiasm, compassion and empathy
- A positive, can-do attitude and the ability to work well under pressure
- Great customer service skills
- Efficient computer and organisational skills
- Strong communication skills and teamwork
- Comfortable working with animals
- Punctuality and flexibility with roster
- High school certificate or equivalent
- Previous experience in a veterinary practice is preferred
Find out more about us on our website www.orchardhillsvet.com.au or our
Please send any enquiries and/or your CV and Cover Letter to lizzie@orchardhillsvet.com.au
Southern Cross Veterinary Clinics, Inner West Sydney NSW (posted 11th May) Vet Nurse Receptionist
VET NURSE RECEPTIONIST - Casual/PPT or FT
Southern Cross Veterinary Clinic is looking for an experienced Vet Nurse Receptionist
Maybe you are a vet nurse looking for a change of pace!
Do you already have EZYVET Experience?
Do you thrive in a fast paced and busy environment?
YES? Please read on………
ABOUT US
Family Owned
We are a family-owned practice renowned for the exceptional level of care we provide to all our clients. The clinic has built its reputation over the years by providing Gold Standard medicine and treatment to all the animals that come into our care.
Accredited as an AVHS Hospital of Excellence, Southern Cross Veterinary Clinic is one of Australia’s most innovative and progressive veterinary clinics. Committed to pioneering minimally invasive surgery, we aim to help lead the advancement of veterinary medicine in this field.
The team at Southern Cross Veterinary Clinic is highly diverse, yet supportive and welcoming. Several of our team members have been with us for years, some from day one! With ample opportunities to progress through the ladder of personal and professional growth, the management pays for relevant seminars and training.
Project HoPe
We also have our own charity called Project HoPe that looks after the surgical and medical needs of the companions of the homeless. Each of our staff must have a desire to use their heart, mind and skills to save the lives of the pets of Sydney’s least fortunate – those living rough on the streets.
This community we look after, have often lost everything and the little heartbeat at their feet is all they have to wake up for in the morning.
Digital Presence
With an online presence like no other, Southern Cross Veterinary Clinic reaches tens of thousands of people on a weekly basis! Such an online presence provides you with an excellent opportunity to raise your visibility in the Veterinary profession and can help you stand out from your peers (if you so choose).
If this all sounds like you ……….please read on!
THE ROLE
Due to ongoing growth in the business, we need YOU to join our dedicated and passionate team. Reporting to the Reception Manager the duties include but are not limited to:
- Handling high volumes of inbound calls
- Welcoming clients and their pets to the clinic
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
- Being key interface between our clients, their pets, and with the vets and nurses
ABOUT YOU
- Experience Vet nurse with reception duty experience will be highly valued applicant!
- Experience with EZYVET is highly desirable but not essential as we will train the right candidate
- Experience as a customer service officer or receptionist (min 2 years is desirable)
- Have experience in a busy reception or high-volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry.
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve the best possible results
- Great time management skills & a team player
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close-knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
- Be able to work across our three clinics
- Be able to support our reception supervisor in their absence would be highly desirable!
We shall consider applications from experience medical receptionists in a GP practice or hospital looking for something new or superstar customer care professional with a passion for animals
OUR OFFER
- Casual/PPT or FT contract depending on the applicant
- Work within a welcoming and dedicated Customer Care team
- Advanced roster to support a work and home-life balance
- Pay commensurate with experience and qualifications
- Job security for those interested in a permanent role
- Weekly lunches paid for by the boss!
- Bring your pet to work policy
- Evolving and challenging role
- An employer who is focused on well-being and providing staff access to our EAP program
- An opportunity to support a dedicated passionate team of vets and nurses
- And much more……….
Does this sound like you? We are looking forward to hearing from you soon!
To apply please provide a cover letter along with your CV, demonstrating why you are the best candidate for the position and include contactable referees. This is an essential part of your application!
Please forward all applications to 2IC Practice Manager – Stacey………… stacey@southerncrossvet.com.au
Penrith Veterinary Hospital, Greater Western Sydney (posted 10th May) Receptionist
FULL TIME VET RECEPTIONIST REQUIRED SMALL ANIMAL PENRITH, SYDNEY
ATTENTION VET RECEPTIONISTS!!! Are you in Sydney and looking for a better job? Is your current work place unfriendly or unsupportive?
We would like to help you. At the base of the beautiful Blue Mountains is Penrith Veterinary Hospital, a family owned hospital with over twenty vets, nurses and receptionists that have worked together for many years. Over half of our staff have been with us for over 10 years.
Our practice has been established for 50 years, proudly building a loyal and caring client base. We are a busy small animal hospital that strives to provide the best care for our patients. We have eight vets with over 100 years of veterinary experience proficient in surgery, radiography, ultrasonography, endoscopy, high end medicine and many other disciplines.
What is the advantage of being a family owned practice? Your focus can be on client care, not on having sales targets and processes to ensure you sell people things they don't need. You won't be working by yourself or without any support. There is no on call work. Just reception duties with others around you backing you and helping out.
To check out our website, click here
Interested? Are you an experienced veterinary receptionist who is equally proficient in managing and caring for clients?? Why not come and have a look and chat to see if we suit you? Please send a letter of introduction and CV to vets@penrithvets.com.au. We look forward to meeting you :-)
Matthew Churchill BVSc
Penrith Veterinary Hospital
22 Belmore St
Penrith NSW 2750
T (02) 4721 5494
SASH Sydney, North Ryde, NSW (posted 6th May) Relationship Manager
Relationship Manager
At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their best life.
SASH HQ is located in North Ryde, Sydney and is the largest veterinary referral hospital in the southern hemisphere. SASH has an excellent reputation for providing the highest level of quality health care in the industry, with pets traveling from all over Australia to be treated by our team. Our team provides wide a range of clinical services including a 24-hour emergency and critical care service, internal medicine, neurology, surgery, oncology, cardiology, ophthalmology, dermatology, radiology, exotics, rehabilitation and anaesthesia. SASH is committed to providing the best service in the industry through our team of more than 400 industry professionals across Sydney, the Central Coast and now Adelaide.
Please click here to see photos!
The position:
The referring vet community are a big part of our success, having fostered strong relationships through trust and excellent service over the past 14 years. SASH is looking for a passionate veterinarian with the commercial acumen to continue maintaining these vital relationships with SASH’s referring veterinarian partners. Responsibilities will include:
- Vet outreach – contacting referring veterinary clinics regarding SASH’s new and unique offerings (email, telephone, e-meetings, and face to face)
- Vet education – planning, facilitating and moderating educational events
- Vet support – provide advice and information to deliver additional value to referring veterinarians
- Complaints and objection handling
- Provide technical and operational support to the SASH marketing team
About You:
We are looking for someone who can be an advocate for SASH and bring a strong commercial understanding to the management of relationships and external stakeholders. You will have a keen understanding of how and where to add value to our partners with a flexible and dynamic approach to each individual partner.
- Current or previous veterinary practice experience is essential
- Excellent interpersonal skills and high emotional intelligence
- Experience working in an emergency and/or referral veterinary clinic, or willingness to practice in this space is highly regarded
- Ability to comprehend and draw insight from relevant financial data
- Strong computer literacy skills and demonstrated competency with the Microsoft Office suite
- Valid Australian driver’s licence and willing to travel locally
- Ability to work autonomously while also being a team player
Desirable
Sales or commercial experience
What’s in it for You?
You will be joining SASH at a very exciting time with the complete refurbishment of the North Ryde hospital and the launch of a brand new hospital in western Sydney. This is a chance for you to be extremely hands on with your approach and push yourself outside your comfort zone, while building on your project skills. The animal health care industry is extremely rewarding, with this role being central in supporting SASH to enrich the lives of pets and their families.
- Competitive remuneration package
- In-house Leadership Development program
- Gender-inclusive SASH paid parental leave for all new parents
- A committed and supportive team
- An annual allowance towards continuing education
- Team member discounts and social events
If you are interested in joining the SASH team, then don’t miss this exciting opportunity and apply today! Please forward your CV along with a cover letter, addressing your reasoning for applying for the role at SASH to vetcareers@sashvets.com
University of Sydney Veterinary Centre, Camperdown NSW (posted 6th May) Receptionist
University Veterinary Teaching Hospital (UVTHS) is looking for a full-time receptionist to join our team!
The University Veterinary Teaching Hospital (UVTHS) in Camperdown is seeking a Receptionist to provide exceptional customer service to Hospital clients, staff and students through the provision of high-level reception, telephony, and administrative duties.
To be successful in this position it is essential you have:
- previous experience in a customer service role within the medical or veterinary industry
- excellent client communication and customer service skills including excellent telephone manner
- strong interpersonal skills and the ability to work both independently and as part of a team
- demonstrated organisational skills, ability to cope under pressure and strong attention to detail
- ability to work in a busy environment and cope with emergency and stressful situations
- proficient use in a range of computer programs (e.g., MS Word or Excel) with proficient data entry and typing skills
- willingness to work varying rostered shifts as required supporting the UVTHS activities, including weekends and public holidays.
Desirable attributes:
- Certificate IV in Veterinary Nursing or an equivalent combination of relevant experience and training
- Certificate in Business Administration
- Experience with practice management software 'Rx Works' or other veterinary-related software
Applicants must be available for various shifts between hours of 7am-Midnight Monday to Sunday. The successful candidate will be required to take part in a rotating roster covering public holidays, weekends, and Midnight finishing shifts as required as well as to participate in additional shifts at times of sickness or holiday periods.
Apply Now!
Apply online with your CV & Cover Letter or by emailing ashleigh.clayton@vet.partners
Hall Veterinary Surgery, North ACT (posted 5th May) Receptionist
Hall Veterinary Surgery & Vets at Amaroo is looking for a full-time receptionist to join our team!!
Hall Veterinary Surgery & Vets at Amaroo are looking for full-time customer care extraordinaire with experience to join our team! If you are passionate about providing customer service excellence and creating moments that matter, what’re you waiting for?
About Us: Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.
Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall.
We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach. We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.
About The Role:
- 1x full-time position (~38hrs/wk with occasional Saturdays) and 1x full time or part-time position available.
- Located in picturesque Hall Village & Amaroo Shopping Precinct
- Fast-paced, challenging and rewarding role
- Supportive team environment committed to continual improvement
- Need we mention the puppy & kitten cuddles..?
About you:
- Has a minimum of 2 years experience in a customer service role - bonus points for veterinary or medical reception experience
- Describes themselves as a 'people person' and is a master communicator
- Finds satisfaction in helping clients when they need it most
- Is excited by the opportunity to push themselves, learn and grow
- Is resilient, enjoys a challenge and shows initiative
- Possesses a high level of emotional intelligence & self-awareness
- Is a team player, dedicated to working together to succeed
Applications:
If this sounds like the job for you we’d love to hear from you!
jobs.jobvite.com/vetpartners/job/oahBjfw5
Please attach a one-page cover letter outlining;
- Why you’re the best person for the role
- What type of role you are looking for (full-time/part-time/casual)
- Your availability including when you'd be available to start
and your up to date CV to your application.
Please note, this is a customer service role only and is not a pathway to a veterinary nursing career. If you are interested in pursuing a career in veterinary nursing please keep an eye out for a vacancy in our nursing team.
www.hallvet.com.au/2022/05/ftvr/
amaroovet.com.au/2022/05/05/ftvr/
Kippax Veterinary Hospital, Holt ACT (posted 5th May) Receptionist / Vet Nurse
Kippax Veterinary Hospital is excited to announce that we have two positions available within the clinic due to recent renovations allowing for expansion of our services. We are looking for the right individual who shows initiative, has a positive attitude and is eager to learn. Experience is preferred for these positions but trainees will be considered.
Our hospital is a happy and fast paced environment. You will be joining a team of enthusiastic and hard working veterinarians and support staff who strive to go above and beyond for our clientele and their pets.
The two positions we currently have available in the clinic are in our Client Relations and Nursing Teams.
The successful nursing candidate would enjoy using all our modern equipment and systems including Ezyvet, Smartflow, IDEXX inhouse laboratory, ultrasound, digital radiography, digital dental radiography and endoscopy. We encourage our nurses to use all their skills in anaesthesia, dentistry, imaging, medical nursing and consulting. We are supportive of continuing education and encourage a rigorous learning environment within the clinic from day to day.
The successful client relations candidate will work with a dedicated front of house team and have the vital role of being the first point of contact for our clients, working out how best to help them and their pets as well as creating a successfully scheduled day for the rest of the staff.
The qualities that we expect of all our staff include:
- Excellent communication skills
- Commitment to the veterinary industry
- A capacity to work autonomously but know when to ask for help
- Punctuality and reliability
- Ability to work under pressure
- Calm and honest demeanor
- Willingness to be a team player
Whether you are a vet, a nurse or client relations staff member, we pride ourselves in working as a team to support each other and therefore be able to deliver the best service in a positive and successful environment.
For the right person, either of these roles could be part time or full time. The conditions are consistent with the award and the remuneration will be dependent on experience.
Please send your cover letter and CV or just an enquiry for further information to either:
Rebecca Vearncombe (Nursing Manager) - rebeccav@kippaxvet.com.au
Amy Eland (Client Relations Manager) - amye@kippaxvet.com.au
To check out our website, click here
Turramurra Veterinary Hospital, Sydney Upper North Shore NSW (posted 5th May) Receptionist
Position: Full Time Receptionist – Turramurra Veterinary Hospital
Sydney
North Shore & Northern Beaches
Administration & Office Support
Receptionist
Medical receptionist
Full time
Do you LOVE ANIMALS? Have you always wanted to WORK WITH ANIMALS?
This is a full-time reception position like no other, working front-of-house at a busy veterinary hospital, where no two days are the same. This position will suit an exceptional receptionist who has the ability to juggle multiple tasks with absolute ease with high attention to detail.
Do you have exceptional communication skills and want to be a part of an award-winning Customer Care Team?
Turramurra Veterinary Hospital strives to provide a superior standard of customer service who go above and beyond for the clients and the pets that present to our practice.
Turramurra Veterinary Hospital is the North Shore’s only ASAV-accredited Hospital of Excellence and in 2021 we were awarded first place in the North Shore Business Awards for Outstanding Pet Care.
Would you like to work for an independent family-owned practice that has the staff and patients as their number 1 priority?
You will be joining a team who love their work in the veterinary profession and enjoy coming to work. We consider our patients as an extension of our own family. We are a Lincoln Institute Accredited Employer of Choice.
About Us:
We are a 7-vet (full-time equivalent) small animal independent and family-owned practice who love what we do. We have a purpose-built recently renovated modern and well-equipped building with two sterile surgical theatres.
Our Customer Care Team consists of a group of exceptional receptionists who love animals and strive to provide a positive customer experience in all their client interactions.
We are located in a pleasant leafy area in Sydney's Upper North Shore, close to National Parks and around 40 minutes from the city and close to the Northern Beaches.
To read more About Us, view our website at www.turramurravet.com.au
About the role:
We are looking to expand our Customer Care Team with someone who is well-spoken, with professional communication skills and dedicated to providing a high standard of customer service. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the extended clinical team.
We believe work should be enjoyed, not endured. We are proud to have maintained a pleasant workplace environment that focusses on staff well-being and personal development.
NOTE: We are keen to employ a new Customer Care Team member who is dedicated to a front-of-house role, rather than someone who is looking to pursuing Veterinary Nursing or Animal Attendant Care in the near future.
Essentials:
- A minimum of 2 years’ experience in a similar, high-volume receptionist or customer service role
- Ability to take initiative and prioritise tasks accordingly
- Passionate about animals and providing excellent customer service
- Empathic and resilient
- Ability to multi-task
- Professional communication skills
- Reliable and committed work ethic
- Ability to work in a fast-paced environment whilst maintaining a happy and calm demeanour amongst our clients and colleagues
- Ability to follow direction, work well in a team and practice policies and protocols
Desirables:
- Previous experience in a veterinary/medical receptionist role (or similar)
- Familiarity with the veterinary profession
- Determination to learn the Open VPMS Veterinary scheduling system - we will teach you!
- Own car and driving license
- Familiarity with or an interest in the local area
Role requirements:
- Greeting of clients and their pets and organising waiting room workflow
- Coordination, booking of appointments and scheduling optimisation
- Management of high-volume email inbox
- Liaison between clients and the clinical team
- Handling of payments, including till reconciliation
- Requesting and forwarding results, samples and other documents from third parties
- Processing pet insurance claims
Hours:
Rostered hours will vary from winter to summer and consist of a combination of early and late shifts, depending on our roster requirements. Shift length will vary between 8 to 9.5 hours.
Our practice’s opening hours are:
Weekdays:
7am – 7pm (autumn/winter)
7am – 8pm (spring/summer)
Saturdays:
7am – 4pm
Sundays & Public Holidays: (except Christmas Day & Boxing Day)
9am – 4pm
Remuneration:
Starting salary will be commensurate with experience and reviewed after an initial trial period, then on a regular basis via performance appraisals.
Application:
Want to be a part of a winning team? Then go for it!
If this sounds like the ideal role for you and this sounds like the role you have been looking for, then we look forward to hearing from you. Please send your application via email to manager@turramurravet.com.au with at least two references.
Your application should include your resume along with a cover letter telling us why you should be considered as a Customer Care Team member at Turramurra Veterinary Hospital.
Vetlove Goonellabah, Northern Rivers NSW (posted 5th May) Practice Manager
Practice Manager – VetLove Goonellabah
Would you like the opportunity to be a leader of a team of 10 in a 3-vet hospital?
Would you like the opportunity to be part of something great?
About us
VetLove is more in love with our patients, client’s, and teams than ever. Our Vets and Nurses have worked exceptionally hard, under difficult conditions with Covid and then extensive flooding to the local area to provide loving Vet care and cuddles by the tonne in 2021 & 2022.
With love and compassion in our hearts and a strong focus on sustained mental health, our VetLove name stands for more than just veterinary care. With rapid innovation, continuous education, and improvement in all standards of care, medicine, and surgery VetLove have improved our service to our patients this year despite all the challenges thrown our way.
Daily we strive to make a difference within our industry and to improve our level of care to all of our beloved patients.
“In my 2 years with VetLove I have learned new things every day and become part of a culture that embraces love and compassion for all things in life. Because of their commitment to support and education; my skills and confidence have grown so much, I’m so happy I finally found where I’m supposed to be.”
Watch our video: https://youtu.be/hhIGnI4bEoQ
The Role
- Being the best leader you can be and leading by example.
- Getting the best out of your team and helping them be better than they think they are.
- Exceptional communication so everyone is on the same page.
- Administration requirements and treating the clinic as if it were your own.
- Exceptional surgical and medical nursing skills is advantageous.
- Reception and client care skills, what makes you different? How will you show the
- VetLove to our clients and patients?
You
We need someone who can communicate effectively both verbally and written with the ability to work well with others in the team. We need an empathetic leader who can keep their team focused. Having a knack for numbers will come in handy – financial responsibilities can include anything from budgeting, cost saving methods and identifying sources of lost revenue. To do your job well you will need be effective with your time and organisation. Being able to stay level-headed when tensions run high and problem solving is key. We advocate and will be seeking a person who can demonstrate love & compassion, excellence, integrity, teamwork and a sense of community.
Due to the size of this clinic we need someone who has had previous experience in a clinic of this size and the requirements for it to run well.
VetLove Southside
Family run business lead by Dr Michael Clarke and Dr Geoff Wilson along with Dr Kate and Dr Simon. We have an awesome team of nurses, receptionists & students - it is an honour to work alongside these legends!
Support, collaboration, and team spirit is not only with the individual clinic but across the VetLove team. Known for our culture, the VetLove team are also a great group to be around.
The Practice Managers meet monthly and are the backbone to our growing group. We have a great team of knowledgeable committed and supportive PM’s.
You have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, and our team.
What’s next?
Don’t ignore this opportunity, if you have proven experience within the Veterinary Industry then apply now.
Send your resume and cover letter in, what’s the worst that could happen…you apply, and you love us (of course you will) If this isn’t the job for you, then we are always looking for exceptional talent to join the group, get in touch, what do you have to lose?
Email: hr@vetlove.com.au your application with why you should be lucky enough to secure this position, it will be kept highly confidential until we can shout from the rooftops that you are part of the VetLove family!
Curtin Veterinary Clinic, Woden Valley district ACT (posted 5th May) Receptionist
Do you love providing an excellent experience for all clients and patients? Do you want opportunities to grow and expand your skills? Then Curtin Vet Clinic might just be the team for you!
We are a boutique clinic in Canberra with a strong focus on client and pet experience. We have designated dog and cat consult rooms and practice a fear free approach to our care. We have most of the standard toys and a great working relationship with the local specialist referral hospital.
We believe that all team members have their own values and skills and encourage everyone to work together to ensure the best outcome for pets and clients alike.
We also place a great deal of importance on work-life balance and staff wellbeing. Spending so much of our adult lives at work, we believe that work should be somewhere that you want to come and that where possible, we should be able to tailor the working day to your needs.
We are looking for a dedicated, empathetic, enthusiastic and talented receptionist to join our team.
If you think that Curtin Vet Clinic might be a place you'd like to call home, then please get in touch with us.
Apply Now!
Email Ashleigh.clayton@vet.partners with your application
To check out our website, click here
Ripponlea Veterinary Hospital, Inner Melbourne VIC (posted 5th May) Receptionist
Veterinary Receptionist - Full Time
It’s a genuine and welcoming vibe in our Fear Free, Cat Friendly hospital, and where the receptionist is the best friend and advocate for each precocious puppy and wide eyed cat that ventures through the door.
The ideal candidate for this position will:
- Have a genuine interest in, and ability to connect with people.
- Hold a desire to work in a place where their voice will be heard and welfare looked after.
- Be keen to work full time, or close to full time, but perhaps looking for some flexibility in hours and roster.
- Love to have the weekends free for 'me' time.
- Have experience in the veterinary industry and customer service.
- Be able to help the vets with simple pet restraint and be able, or keen to learn some nursing skills.
- Enjoy problem solving and finding solutions that fit the situation.
- Want to develop and grow their career in a place where potential is nurtured.
Generous staff benefits come with the job and we pay above award wages
If you are just starting in your career, then expect to gain all the experience you need to hone your skills and satisfy your ambitions.
If you are well experienced, but thinking about change, come and talk to us.
Interested? Send an application to: careers@evervet.vet
Evervet Prahran, Melbourne VIC (posted 5th May) Reception & Consulting Nurse Manager
Evervet Prahran - Reception and consulting nurse manager.
The reception at Evervet Prahran is a warm and friendly place for pets and people where busy is the buzzword. We welcome clients for consultations from 7:30 am to 10:30pm and have anywhere up to 12 surgical patients a day.
Each day, we have a team of 8 front of house staff, both dedicated receptionists and nursing staff. We are looking for someone to lead this team.
The ideal applicant for this job will
- Have both veterinary nursing and reception experience.
- Be a skilled listener and responsive to the needs of clients and team members alike.
- Understand the importance of attention to detail and have well developed organizational skills.
- Train and mentor their team, providing support and guidance.
- Work to Fear Free principles and uphold the quality standards that are associated with an ASAV accredited hospital.
The position is full time.
At Evervet we understand what a good work-life balance looks like and will encourage and support you to achieve it. For example, we insist that lunch breaks are taken - and we provide lunch. We provide access to mental health assistance programs and every year devote a whole month to focus on mental health and resilience for our staff. We have weekly team meetings and a multitude of ways to communicate with and listen to one another.
We encourage learning and will support you to develop new skills. You will be provided with an annual CE allowance and in-house 1:1 training with our Training and Development team.
This position comes with a generous salary and staff benefits.
If you are already a leader in a smaller team, or are ready to launch into a leadership role, then this position could be the career progression you have been looking for.
Interested? Send an application to careers@evervet.vet or simply call 03 9510 1335 and have a chat with Cameron, our Business Manager
See our website www.evervet.com.au
Greencross Vets - Petersham, Inner West Sydney NSW (posted 4th May) Receptionist Vet Nurse
Receptionist Vet Nurse
An opportunity for a Receptionist Vet Nurse to join our Petersham team on a permanent part-time or full-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Reception, including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
- Delivering personalised and dedicated client care to all patients and owners
- Caring, supporting and handling patients of all kinds
- Maintaining the overall hygiene of the practice, including surgical areas and equipment
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 1-2 or more years of experience working as a Receptionist, Administrator or Vet Nurse
- Good organisational, communication and customer service skills
- Flexible and adaptable within a team environment
What we offer you
- A permanent part-time or full-time role with variety
- Above award rates and great benefits
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
- Access to a support network of like-minded animal lovers and Vet Nurses
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading Continuing Education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally; Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC.
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Siobhan Kirkland, Practice Manager on siobhan.kirkland@greencrossvet.com.au
Animal Referral Hospital Brisbane, Sinnamon Park, QLD (posted 4th May) Customer Care
VETERINARY CUSTOMER CARE - SPECIALIST AND EMERGENCY
Brisbane
ARH Brisbane is part of a well-established nation-wide group of specialist and emergency veterinary hospitals. Our purpose-designed, state of the art hospital houses our specialty services, including small animal surgery, internal medicine, neurology, surgical and medical oncology, and an after-hours emergency and critical care service. Our hand-picked team is currently 115 strong, and continually growing.
The role
Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! Our hospital is presented with some of the most serious injuries and illnesses in pets, allowing our customer care team to utilise their veterinary nursing skills and experience to effectively:
- Triage an extremely high volume of potential emergency situations for multiple departments – in person, over the phone and via email
- Schedule a variety of appointments across all departments and treating clinicians
- Process complex insurance claims
- And above all, deliver outstanding experiences to animals and their human-counterparts
ARH Brisbane is open 24 hours a day, 365 days a year, therefore our customer care team work a range of rotational shifts, which may include later evenings, weekends and public holidays. Work-life balance is incredibly important to us though - we are all about the 4-day work week!
About you
- Minimum 3 years’ experience in a veterinary clinic/hospital as a nurse, technologist or receptionist
- Excellent communication, organization and time management skills
- Thrive in a fast-paced environment
- Share the same values as our existing customer care team – delivering outstanding customer experiences
- Enjoy working in an upbeat team environment with some good banter!
The Perks
- 4-day work week (work-life balance is VERY important to us)
- Amazing team culture (our team has been hand-picked for their personality, as well as their skills and experience)
- Excellent remuneration (with additional penalty rates for shifts outside of regular business hours as per award)
- Generous staff discount
- Team celebration events
- Bi-yearly staff parties
- Monthly staff birthday celebrations
- Tuckshop Fridays
- RUOK Day, Vet Nurse Day, etc.
The position will commence in May/June 2022. Applications should include curriculum vitae and a cover letter. All applications should be sent to e.bennett@arhvets.com by Friday, 27th May 2022. Enquiries about the role can be directed to Emma Bennett, Practice Manager, e.bennett@arhvets.com or (07) 3172 0593.
Bulimba Veterinary Surgery, Brisbane's East (posted 4th May)
Veterinary Nurse
An opportunity now exists in the Judhar group for an exceptional veterinary nurse to join our team. The successful candidate will be experienced in surgical assistance, financial control, inventory management and medical case management, and have outstanding customer service skills. This is a full-time position which includes regular weekend shifts. Depending on experience, this job has an expected salary of $50,000 - $55,000 p.a.
Please email your resume with a cover letter to employee@judhar.com
Short-listed applicants will be contacted via phone to arrange an interview.
VetCall Ashmore, Gold Coast QLD (posted 4th May) Business Manager / Practice Manager
Business Manager / Practice Manager - Full Time
Vetcall Ashmore has an exceptional opportunity for an experienced Business Manager or Practice Manager from any health-related field.
- Attractive salary, work/life balance and employee benefits
- Join our Gold Coast community of practice managers, veterinarians and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care
Vetcall Ashmore
The Vetcall group was established in 1976 and has become an icon of veterinary care on the Gold Coast. The team has since cared for the health and wellbeing of small animals from birth right through to their senior years. Our team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services.
About The Role
- The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.
About You
- At least 3 years in a leadership or managerial role, healthcare preferred but not essential
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals
About Us
The Vetcall Ashmore team are looking for a leader with fresh eyes and ideas to create their dream team. This is a dynamic, vibrant and fun work environment offering plenty of scope for an enthusiastic and compassionate leader. Submit your expression of interest today, for a confidential chat.
Apply Online Now at: VetPartners Careers - Business Manager / Practice Manager - Full Time - Vetcall Ashmore (jobvite.com)
Greencross Vets - Crown Street, Wollongong NSW (posted 27th April) Vet Nurse / Receptionist
Vet Receptionist
Wollongong NSW
An opportunity for a Vet Receptionist to join our Crown Street team on a part-time basis.
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 3 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
Send your cover letter and resume to Sarah Latham, Practice Manager on Sarah.Latham@greencrossvet.com.au
Vetlove Central, Currumbin, Gold Coast QLD (posted 22nd April) Payroll & Human Resources Administrator
VetLove is a family owned and run group of Veterinary Hospitals across Brisbane, Gold Coast and Northern NSW.
We are seeking an experienced Payroll and Human Resources Administrator on a Permanent Part time basis to look after the end to end payroll processing and HR documentation.
This role will report to the CFO and MD, and work closely with the Area Manager. The successful candidate will work from our Currumbin, Gold Coast Office.
About the role:
- You will be required to process all employee payroll data accurately and timely in fortnightly pay cycles.
- Process new employees, resignation & terminations as required.
- Calculating entitlements including sick, personal and long service leave.
- Maintain and reconcile payroll accounts.
- Maintaining payroll data including collecting employee information and updating existing employee information.
- Handling employee queries via email and telephone.
- Providing specialist support and reporting analysis to our management team.
- Maintain specialist knowledge of Payroll Practices, Employment Legislation, and Award interpretation.
Are you the person we are looking for?
- Previous experience in a payroll/HR position or High-level support role in either area. (TANDA & XERO experience preferred but not essential).
- High level of attention to detail.
- Exposure to medium/high volume payroll.
- Great verbal and written communication skills.
- High level understanding of Excel.
- Excellent customer service and interpersonal skills with the ability to build rapport.
- A connection with our Values – Love & Compassion, Excellence, Integrity, Community & Teamwork.
- Must be an animal lover.
- Veterinary Industry experience favourable.
- Ability to adapt to change in a fast-growing environment.
What’s on offer?
- Positive culture and fun environment.
- Work life balance.
- Comprehensive Employee Assistance Program.
- Generous discount structure for your pets.
- Bonus structure.
- Full training provided
This is an exciting opportunity to be a part of our Support Office environment in a growing industry, are you ready for your next challenge in a fun and rewarding environment, then click “Apply Now” or send an email with your resume and cover letter on ‘why we should choose you’ to HR@vetlove.com.au Ref: HR/Payroll position.
Northside Veterinary Specialists, Terrey Hills NSW (posted 22nd April) Practice Manager
We are a rapidly growing referral centre with specialists in Internal Medicine, Surgery, Exotics, Anaesthesia and Diagnostic Imaging. We also provide a daytime Emergency and Critical Care service, staffed by fabulous, highly experienced ECC Vets. We pride ourselves on maintaining a close-knit team, providing exceptional service that makes the client feel like their pet is as important to us as it is to them.
We are seeking a Practice Manager to lead our fast-growing team by establishing and implementing new business strategies, working alongside the Clinical Director in driving the company forward to attain its objectives, vision, and goals.
Role Overview
- Full time position
- Complete operational management ensuring quality, standard and range of services is optimized. A visible leader developing strong relationships across departments.
- Develop and maintain a sustainable practice culture extending across staff, clients, referring clinics and external consulting specialists.
- Build a client orientated culture where customer experience is at the centre of how we operate our business. Leveraging feedback and identifying opportunities for improvements.
- Develop patient care methodology where best practice and consistency is across all departments. Cultivate collaboration between departments, driving efficiencies and improved clinical protocols.
- Work closely with Clinical Director & Financial officer in developing financial reports, budgets and business strategies to maintain efficiency and viability.
- Full HR function ensuring compliance and best practice. Facilitate performance management, training and staff development.
- Manage all OHS policies and procedures ensuring compliance.
- Marketing strategies and promotional ideas.
- Oversea IT function and website management
Our ideal candidate will have the following skills:
- 5 years veterinary industry experience.
- Strong communication, leadership and motivational skills.
- The ability to direct, guide and assist departments including effectively solving problems dealing with staff conflict and performance.
- Critical thinking – understanding logic and reasoning to identify strengths.
- Ability to multitask.
- Strong organisational and time management skills
- Initiative & self-motivation
- Business acumen
We offer a competitive salary including the usual benefits. This is an opportunity to advance your career and lead a group of talented professionals by creating structures and systems to ensure effective and efficient growth.
To apply, submit your CV and covering letter to HR@northsidevetspecialists.com.au
Vet HQ Double Bay, Eastern Suburbs Sydney NSW (posted 20th April) Trainee Customer Service Representative
Trainee Customer Service Representative - Full Time
Vet HQ is one of the most respected Veterinary clinics in the Eastern suburbs.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. An exciting opportunity has opened for a full-time trainee customer service representative to join our progressive and high performing team.
The right candidate must be passionate about people as well as animals with an aim to provide a high standard of care to all our clients. We are committed to professional development and maintaining a positive culture so we can continue to deliver gold standard service.
Although experience in a veterinary practice would be desired, it is not essential as we are looking for someone who is focused on delivering outstanding customer service.
This is a great opportunity for someone that is wanting to get into the veterinary industry.
Skills and attributes:
- Delivering excellent customer service to our clients
- Experience in RX works preferred but not essential
- Exceptional organisation skills
- Excellent time management
- Build an outstanding rapport with clients
- Solutions focused
- Customer service experience
- Ability to work well under pressure
- A positive “can do” attitude
Key responsibilities include:
- Answering phones
- Scheduling appointments
- Communicating with clients and staff
- Financial transactions
- Administration duties
- Maintaining records and communications
What we can offer you:
- Continuing education
- An opportunity to work with a fantastic high performing team
- A caring environment that focuses on staff wellness
If this sounds like the perfect role for you the please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Pet Medical Muswellbrook, Upper Hunter NSW (posted 19th April) Receptionist
Reception/Customer Service Representative – Pet Medical Upper Hunter – Full time
- Permanent full-time position in a busy and vibrant environment
- Work with a dedicated and committed team
- Reception and admin duties only, no nursing required
The mission of Pet Medical is to provide outstanding care for pets and their families, always. As committed professionals we work responsibly to achieve a successful outcome for your pet. Our veterinarians and qualified nursing staff care deeply about their work and the animals they treat. We understand that each pet is a friend and companion to the client, and that trust and responsible action is at the core of our mission to help you maintain your animal’s health.
Pet Medical actively promotes organisations and activities that improve the wellbeing and lifestyle of both pets and their owners.
The Role
We currently have an exciting position available in our reception team. The role will be front of house in our reception area where you will play an important part of liaising with both our clients and our veterinary team. This position is a permanent full-time position with rostered shifts within business hours.
The Culture
The people at Pet Medical are empathic, caring, kind and thoughtful. We embrace change with a positive “can do “attitude. We want our people to be the best they can be and maximize their potential.
Skills and experience
- Customer Focus (external and internal)
- Excellent communication skills to liaise with clients and the team
- Previous experience working as a Receptionist/Customer Service Representative preferred
Benefits
- Full training for the role is provided
- Supported by experienced people in the same position
- Be part of a vibrant and friendly team
- Varied and interesting role
Please apply by sending your CV and cover letter to bec.kiem@petmedical.com.au
Southpaws - Moorabbin, SE Melbourne VIC (posted 19th April) Hospital Coordinator
Southpaws - One of Australia’s best-known referral hospitals.
Our mission is to be the first choice for expert veterinary care.
As an employer:
Southpaws is committed to leading the way in creating a workplace that operates the way we believe they should, rather than the way they always have. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year on year progression both for your capabilities as a professional, as well as your remuneration.
Southpaws is the only hospital in Melbourne to have full time Training & Development Manager and Human Resources Manager. These permanent on-site roles ensure the structure necessary to support people on their personal and professional journeys to fulfilling their potential.
Southpaws are proud of our values and look for these positive characteristics in all applicants:
- Professionalism
- Integrity
- Trust
- Compassion
- Humour
- Innovation
- Teamwork
The role:
Southpaws Hospital Coordinator is our most senior nursing position.
This role is a departure from daily clinical nursing duties and instead you become and integral leader managing clinical resourcing, scheduling of procedures, diagnostic investigations and surgery workflows by liaising with department coordinators and clinical leaders.
Beneficial Experience:
- Experience working in Emergency, Specialty or Referral veterinary hospitals
- Experience as a team leader or other management/senior/leadership positions
Desirable Qualifications/Training:
- Radiation license +/- CT training, experience and License
- Cert IV or equivalent
- Advanced nursing training or qualifications
- Leadership/Management training or qualifications
- MHFA/HR training or qualifications
We are looking foremost for leadership qualities, the rest of the role can and will be trained over a 3 month orientation. This role is the beginning of a new level of structured and supported development for the successful candidate.
We are searching for:
- A natural leader who has a cool head under pressure
- Objective assessment and decision making
- Excellent communicator
- Highly organised
- Open and approachable, solution-focused mentality
You must:
- Take pride in supporting the team to provide excellent patient care, efficiently and collaboratively.
- Continuously observe and consider areas for improvement to discuss with management.
- Contribute to team member career development and performance assessments.
Join the Southpaws family and enjoy the benefits:
- Generous pay and working conditions
- Industry leading employee discount scheme for family pets
- Dedicated HR and Training functions to help you fulfill your career goals and achieve your potential
- Monthly check-ins and dedicated platform for feedback and accountability at all levels in the hospital
- Monthly company-wide social initiatives to support deep, genuine relationships with colleagues
- The leading environment for veterinary professionals who wish to challenge the status quo and set new benchmarks for performance and capability
To apply to be a part of this exceptional team send a CV and Cover Letter to HR@southpaws.com.au by Tuesday 17th May 2022.
www.instagram.com/southpawsvet
www.facebook.com/SouthpawsVeterinary/
Advanced Vetcare, Kensington, Melbourne VIC (posted 19th April) Receptionists
VETERINARY RECEPTIONISTS REQUIRED - Full Time
Advanced Vetcare is a veterinary referral centre with 24 hour emergency and critical care support. We are a continually growing purpose-built facility in central Melbourne.
We currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services. We also offer rehabilitation services in the form of veterinary physiotherapy and canine hydrotherapy.
Two of our much-loved reception team members are soon to go on maternity leave.
Applications are invited from nurses or veterinary receptionists to fill two full-time positions. Part-time positions may also be considered for these roles.
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment. The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills. This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
We are a large and dedicated team in a busy and progressive hospital that aims to provide the highest level of service.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
WestVETS - Anstead Veterinary Practice, SW Brisbane QLD (posted 19th April) Receptionist
WestVETS Animal Hospitals –CASUAL RECEPTIONIST - Minimum 20 hours guaranteed (Anstead Hospital)
WestVETS Animal Hospital (Anstead) is a small animal and equine practice, based in the Western Suburbs of Brisbane, 15 kms from the CBD. We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practice.
A fantastic opportunity has arisen for an enthusiastic, hardworking and experienced person to join our Anstead Hospital team within our vibrant and busy small animal and equine practice. The successful applicant must display excellent customer service and receptionist skills, excellent written and verbal communication skills, the ability to problem solve and prioritise work, be computer literate (prior knowledge of veterinary computer operating systems will be highly regarded), an understanding of veterinary terminology, the ability to manage deadlines, be well presented and have the ability to work both unsupervised and within a team. Prior experience in a veterinary receptionist role and/or veterinary nursing experience is essential. Equine knowledge or equine nursing experience would also be considered advantageous.
This position is for causal shifts Mon-Fri with occasional Saturday work. Minimum 20 hours per week is guaranteed.
Specific duties include but are not limited to:
- Answering and directing phone calls
- Scheduling detailed appointments
- Customer service
- Communicating clearly and effectively with clients and vets
- Processing payments
- Administrative duties
- ‘Front of House’ duties
Please note that this is a Receptionist position and only a person with experience will be considered.
To apply, please provide a written expression of interest detailing your relevant experiences and the personal and professional attributes you would offer to this role, as well as a copy of your current CV. Referees/references are essential. Telephone applications will not be accepted.
Send applications via email to:
Kiah North - kiah@westvets.com.au
WestVETS Animal Hospitals
540 Mt Crosby Rd
Anstead QLD 4070
Greencross Vets - Wishart Road, NW Sydney NSW (posted 14th April) Practice Manager
Practice Manager
Wishart Road QLD
An opportunity for a Practice Manager to join our Wishart Road team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Roelof Vandermerwe, Area Manager on Roelof.Vandermerwe@greencrossvet.com.au
Southpaws Specialty Surgery for Animals, Moorabbin, Melbourne VIC (posted 14th April) Rostering Manager
Rostering Manager - Full Time Fixed Term
Southpaws - One of Australia’s best-known referral hospitals.
Our mission is to be the first choice for expert veterinary care.
As an employer
Southpaws is committed to leading the way in creating a workplace that operates the way we believe they should, rather than the way they always have. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year on year progression both for your capabilities as a professional, as well as your remuneration.
Southpaws is the only hospital in Melbourne to have full time Training & Development Manager and Human Resources Manager. These permanent on-site roles ensure the structure necessary to support people on their personal and professional journeys to fulfilling their potential.
Southpaws are proud of our values and look for these positive characteristics in all applicants:
- Professionalism
- Integrity
- Trust
- Compassion
- Humour
- Innovation
- Teamwork
The role:
Southpaws is looking for an experienced Rostering Manager to join our team on a fixed 12-month contract. As part of the management team you will design, implement, and manage schedules and rostering across all teams for a dual site 24-hour referral veterinary hospital. Develop contingency for all scheduling, rostering, and payroll processes.
Key Responsibilities:
- Hospital Schedules
- Team Rostering
- Payroll Processes
- Rostering/Schedule Development
- Rostering/Schedule Management
- Rostering/Schedule Reporting against KPI’s
About you:
- Previous experience in HR workforce planning and rostering and scheduling
- Experience with roster, practice management and payroll software
- Previous experience with 24-hour, healthcare sectors are preferable
- Demonstrated ability to understand and apply industry award and NES legislation
- Experience successfully leading a employee-focused, dynamic environment
- Solution-focused, detail-oriented
- Analytical skills and ability to produce concise reports
- Excellent written, verbal, interpersonal and change management skills and the ability to communicate with – and engage – a wide range of people to establish successful working relationships
- Partnership mentality to deliver collaborative outcomes
- The ability to self-motivate, organise and prioritise tasks, work effectively under pressure, meet deadlines, demonstrate initiative for priority setting, goal achievement and time management
- Excellent computer and system management skills with sound knowledge of Microsoft applications (i.e. Word, Excel, Outlook, PowerPoint, Power BI) and previous experience using workforce management systems and tools
We are a collaborative team who thrive working in fast-paced environment supporting a variety of stakeholders.
Join the Southpaws family and enjoy the benefits:
- Generous pay and working conditions
- Industry leading employee discount scheme for family pets
- Dedicated HR and Training functions to help you fulfill your career goals and achieve your potential
- Monthly check-ins and dedicated platform for feedback and accountability at all levels in the hospital
- Monthly company-wide social initiatives to support deep, genuine relationships with colleagues
- The leading environment for veterinary professionals who wish to challenge the status quo and set new benchmarks for performance and capability
To apply to be a part of this exceptional team send a CV and Cover Letter to: HR@southpaws.com.au
Animal Welfare League - Brisbane, Daisy Hill QLD (posted 13th April) Receptionist
Receptionist – Part Time
Brisbane Community Veterinary Clinic
Founded in 1959, Animal Welfare League Queensland (AWLQ) has become one of Australia’s leading and largest animal welfare organisations. We are committed to creating lasting changes for animals in our society through cutting edge national initiatives. Our four rehoming centres care for more than 10,000 abandoned and homeless animals every year and thousands more are saved through our Community Vet Clinics.
About the Role:
As a Veterinary Receptionist at our fast paced clinic, you will work alongside a fully trained team of passionate Veterinarians and Vet Nurses. These professionals have dedicated their careers to Veterinary Medicine and Animal Welfare. All profits from our clinics are used to help fund the re-homing and treatment of thousands of abandoned and stray animals.
Key Responsibilities:
- Answer incoming calls with strong professionalism and accurate information.
- Transfer calls to the relevant department.
- Provide strong face to face customer service and facilitate appointment setting.
- Facilitate the admission and discharge of patients.
- Ensure the register balances and is reconciled at the end of each day.
- Assist with preparing invoices and other documentation as well as document management.
- Replacing merchandise in the waiting room store.
- Complete a variety of general administrative duties
- Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
- Comply with all OH&S guidelines to ensure high standards of personal care are maintained
- Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
- Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
This role works on a part time work life balance roster on a monthly cycle of 132 hours, working one weekend per month.
Key Skills and Experience:
- Current Driver’s License.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years’ experience in administrative and reception roles.
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
- Strong attention to detail.
The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
To apply please forward your CV and brief cover email to hr@awlqld.com.au
Veterinary Specialists of Sydney (VSoS), Miranda NSW (posted 12th April) Clinical Unit Manager – Imaging and Diagnostics
Clinical Unit Manager – Imaging and Diagnostics
At the forefront of veterinary medicine...
We are looking for full time highly motivated and organised Clinical Unit Manager for our Imaging and Diagnostics Department. This role will report directly to our Operations Manager.
We are a privately owned emergency and specialist veterinary hospital. Our services provide a 24-hour, Advanced Treatment Centre outfitted with brand-new, world-class, ‘cutting-edge’ technology and equipment (Philips EPIQ Elite). Since opening in June 2020, our business has grown from 35 employees to well over 150+ dedicated and passionate veterinary professionals.
About You:
You will have an open mind, be adaptable, willing to learn, be a team-player and have great communication skills. We love to work as a team and bounce ideas off one-another; sharing of knowledge, techniques, and experience with each other is vital. You work well with people at all levels of the business. You will maintain a cohesive and positive team and work environment by encouraging a positive culture and leading with a “can do” attitude.
About the Role:
This role is to help promote maximum productivity and efficiency, through the planning, provision, coordination, and maintenance of the Imaging & Diagnostics Department.
Responsibilities and Duties:
- Ensure clear, timely & accurate communication, intra and inter-departmentally.
- Gather and Analyze performance data of the department.
- Identify opportunities for enhancement of systems and training of the department.
- Ensure service continuity, compliance, and quality.
- Coordinate the department resources, schedules & workloads.
- Enhance relationships, to promote & maximise cooperation.
- Setting an example of a great attitude at all times.
Experience and Qualifications:
- Bachelor’s degree in operations management, business administration, or related field preferred
- 2+ years’ proven experience in a leadership management position
- Highly trained in conflict management processes
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of general business software and aptitude to learn new applications, such as ezyVet, Cubex inventory system, and smartflow patient management.
- CPR/Basic Life Support Certificate (or willingness to train)
Our Benefits:
- Above standard salary package
- High-end facilities
- State of the art equipment
- Supported by clinical unit managers and senior management
- Highly experienced specialists available for consultation
- Training and career progression
- Flexible work hours
- Work in one of the premier multi-disciplinary Veterinary Specialist hospitals in Sydney
- Close to public transport and all amenities
- Supportive and dynamic team environment
At VSOS everything we do is based upon the belief in our team. This belief centres on treating our staff, clients and referring veterinarians as part of our VSOS family and strive to deliver the best outcomes every single time. If your wish is to join a family-like culture, then please reach submit your CV with interest to HR@vsos.com.au or call +61 2 8376 8767.
Noosa District Animal Hospital, North Sunshine Coast QLD (posted 12th April) Practice Manager
Full-time Practice Manager | Noosa District Vet Hospital
At Noosa District Animal Hospital, we understand that pets are a part of the family, a best friend, and an extension of who we are!
Our passionate and dedicated clinic is looking for a Full Time Practice Manager to join our friendly and dynamic team. The right candidate will have a commitment and passion for high-level patient and client care and the energy and drive to strive for positive outcomes. We cultivate a fun, friendly and banter positive environment at Noosa District Animal Hospital, and it is important that all our staff are contributors to our healthy working environment.
Established in July 2008, Noosa District Animal Hospital is the only purpose-built Veterinary Hospital servicing the Noosa area and greater region. Our focus is offering an exceptional level of care and treating beloved pets like they are our own. Our passion for animals is what drives our practice. Our team works together to build strong relationships with clients, offering the very best in terms of quality and animal care.
What we can offer you:
- Access to training programs through our purpose-built training centres
- Continuing education allowance
- Access to one of the strongest support networks of veterinary professionals
- Paid parental leave with a return-to-work bonus
- Leadership development and business training
- A dynamic, interesting, and varied role
- Great discounts on personal pet care, including a friends and family discount scheme
The Opportunity:
- Supporting and guiding the team
- Ensuring smooth day to day running of Noosa District Vet Hospital
- Stock management, rostering, and other administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Local marketing activities
- Growth mindset and support development of new business to business opportunities
- Some Nursing duties will also be required occasionally
About you:
- Relevant qualifications and 3 years of work experience as a Veterinary Nurse or Senior Veterinary Nurse
- Ability and the desire to lead, engage and manage a dynamic and high achieving team
- Exceptional customer service skills
- Strong written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with positivity, energy and drive
- Effective time management and organisational skills
- Sound business knowledge and basic financial understanding
To apply please click: jobs.jobvite.com/vetpartners/job/oZ9ljfww
Coral Sea Vet Care, Mossman, Far North QLD (posted 12th April) Practice Manager
Coral Sea Vet Care are seeking an experienced Practice Manager to join the family on a full-time basis of 38 hours per week!
Coral Sea Vet Care is located in Mossman, Far North Queensland where the rainforest meets the reef. Coral Sea is situated an hour away from the Daintree/ Cape Tribulation and just fifteen minutes from Port Douglas. There are lots of things to do and see here, from outdoor activities such as hiking, fishing, camping, or going to the beach to dining in one of the many upper-class restaurants in Port Douglas. Please visit http://www.visitportdouglasdaintree.com/ for more information on our stunning location!
Coral Sea has state of the art equipment, and we aim to provide the very best standards of care to all clients and pets. Coral Sea Vet Care offers numerous professional veterinary services including everything from consults to surgeries and has some great mainstream and alternative technology including digital X-ray and Abaxis in house lab, dark field microscopy and in-house titer testing.
If you are looking for an exciting opportunity to lead a dedicated team and have a confident can-do attitude – this role will suit you!
The Opportunity:
- Supporting and guiding the team
- Ensuring smooth day to day running of Coral Sea Vet Care
- Stock management, rostering, and other administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Local marketing activities
- Growth mindset and support development of new business to business opportunities
- Some Nursing duties will also be required occasionally
On Offer:
- Access to leadership training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of Veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance
- Leadership development and business training
- A dynamic, interesting, and varied role
- Great discounts on personal pet care, including a friends and family discount scheme
- Paid parental leave with return-to-work bonus
About you:
- Strong written and verbal skills
- Desire to lead, engage and inspire a team
- Exceptional time management and organisation skills
- Effective communication skills and customer service focus
- Previous experience in a management role
- Experience as a Veterinary Nurse or experience in the Veterinary industry is ideal
Apply now at https://jobs.jobvite.com/vetpartners/job/ogAvgfwl
Greencross Vets - Chandlers, Outer SE Brisbane QLD (posted 12th April) Practice Manager
Vet Practice Manager
Chandlers QLD
An opportunity for a Practice Manager to join our Chandlers team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Shelley Kirby, Area Manager on shelley.kirby@gxltd.com.au
Kew Vet & Cattery, Inner East Melbourne VIC (posted 12th Apr) Business Operations Manager
Business Operations Manager
A rare opportunity to join an award-winning group of three small animal practices in inner Melbourne.
After over 10 years with us, our existing manager is moving on and we have big shoes to fill.
We are committed to finding the right person. We seek someone who shares our vision of ‘Creating and nurturing relationships to deliver dedicated vet care to pets and their families’, and someone who will also value our team and culture.
The purpose of this position is to oversee the business activities and ensure smooth day to day operations of the group of practices comprising Hawthorn East Vet, Kew Vet & Cattery, Alphington & Fairfield Vet.
Why join us?
- We encourage a collaborative approach within our team and you will join our enthusiastic management team comprising of our Clinic Lead/practice partner, our dedicated People and Culture Manager and our local Lead Vets & Nurses.
- We will give you all the time, support and tools you need to succeed in the role. You will join a growing clinic that practices high quality medicine and surgery to our amazing pets and clients.
- We encourage personal as well as professional development and have regular wellness training as well as an employee assistance program to help with all that modern life throws at us.
- We will support ongoing development and growth within the role.
- Flexibility to include some remote work from home in your schedule.
- We are constantly looking at ways to think outside the box and improve.
- We are family friendly, and value diversity and inclusion in our team.
- Fresh fruit provided and a separate cattery upstairs for when you need some four legged company at lunch!
About the role:
You will have key responsibilities in the following areas.
- Inventory control systems including procurement and supplier relationships.
- Oversight of IT and our practice management software system.
- Marketing, including website content management and client communications.
- Maintaining practice operational policies and protocols, and practice manuals.
- Equipment maintenance and record keeping.
- Managing accounts payable, maintaining financial records and reporting, Debtor management and cost control.
- Delivery of business and individual clinic strategic plans and budgets.
Our preferred candidate will:
- Have experience in a practice management or a business administration role. While veterinary experience, business administration qualification or experience with Petbooqz PMS is preferable, it is not a requirement.
- Value clear and positive communication within a team.
- Exercise sound judgment and the willingness and capability to make decisions.
- Be passionate about maintaining a healthy culture and work environment.
- Have the ability to prioritize tasks and demonstrate effective time management skills
- Possess excellent organization skills
- Understand that many things in the Veterinary Industry are not always predictable and require the ability to be adapt.
Roles like this do not come up very often and we do have some ability to tailor the role for your needs.
Find out more about us either on our website http://kewvet.com.au/ or
For a confidential chat or for further information please phone Mark Matthews on 0433 029 779, or email mark@hawthorneastvet.com.au
Animal Emergency Service Carrara, Gold Coast, QLD (posted 8th April) Part Time Assistant Nurse Manager
Assistant Veterinary Nurse Manager
Animal Emergency Service, Carrara (Gold Coast)
Part -Time (32 hours/ week)
If you are an outgoing and empathetic person who is an aspiring or experienced leader, then this is the job for you!
Animal Emergency Service (AES) is on the lookout for a part-time Assistant Veterinary Nurse Manager.
The Job
We are a trusted leader in Emergency and Critical Care (ECC) for small animals and our vision is to provide a home for veterinary professionals to do and be their best. We’re here to help you transition from your current job to a satisfying career where you have the chance to live the lifestyle you have always wanted.
The Assistant Veterinary Nurse Manager role is new to our practice and will be responsible for helping to expand the capabilities of our growing and passionate team of nurses. Working closely with our Veterinary Nurse Manager, you will assist with administration, training, and other human resource functions. This role will require rostered shifts on a variety of weekends, weekdays/nights, and public holidays to support our nursing team.
The main responsibilities include:
- Assisting with mentoring and coaching our nurses on the floor in a clinical capacity.
- Reviewing and creating company policies in a variety of areas.
- Assisting with administrative functions such as roster co-ordination, team communication, organising nursing meetings and more.
- Involvement in human resource functions such as training and development, recruitment and enhancing team culture.
- Form part of the nursing leadership team to develop and implement team strategies and quarterly goals.
All About You
- A minimum of 5 years’ experience as a veterinary nurse post-qualification (preferably in emergency).
- Cert IV in Veterinary Nursing or Bachelor of Veterinary Technology qualification.
- Demonstrated leadership experience in a Senior Veterinary Nurse capacity.
- Confidence with developing relationships in a positive manner and working cohesively as a team.
- A compassionate nature that is motivated by self-improvement and team success.
- Strong verbal communication with the ability to have respectful, open conversations.
- Strong written communication skills and confident using the Microsoft Office suite.
The Benefits
- Competitive remuneration.
- Ongoing leadership training and career pathing in a professional environment.
- Flexibility with shift times to help fit with your lifestyle.
- Discounted veterinary treatments and products for your pet/s.
- Being a part of our veterinary emergency community, providing world-class services for animals needing emergency and critical care.
- Dedicated well-being committee and initiatives across the group.
- Free parking.
APPLY NOW
To apply for this role, please submit your resume and cover letter to: careers@aes.email citing reference number GCAVNM2112.
In your cover letter, please advise of:
How your qualities and experience to date addresses the above requirements and please note any limitations to your availability to perform out of hours shifts, including public holidays, weekends, and nights.
Veterinary Specialists of Sydney (VSoS), Miranda NSW (posted 8th April) Clinical Unit Manager
Internal Medicine
At the forefront of veterinary medicine...
We are looking for full time highly motivated and organised Clinical Unit Manager for our Internal Medicine Department. This role will work directly with our Head of Medicine Dr Karina Graham.
We are a privately owned emergency and specialist veterinary hospital. Our services provide a 24-hour, Advanced Treatment Centre outfitted with brand-new, world-class, ‘cutting-edge’ technology and equipment (Philips EPIQ Elite). Since opening in June 2020, our business has grown from 35 employees to well over 150+ dedicated and passionate veterinary professionals.
About You:
You will have an open mind, be adaptable, willing to learn, be a team-player and have great communication skills. We love to work as a team and bounce ideas off one-another; sharing of knowledge, techniques, and experience with each other is vital. You work well with people at all levels of the business. You will maintain a cohesive and positive team and work environment by encouraging a positive culture and leading with a “can do” attitude.
About the Role:
This role is to help promote maximum productivity and efficiency, through the planning, provision, coordination, and maintenance of the Internal Medicine Department.
Responsibilities and Duties:
- Oversee and ensure a smooth day to day running of the Internal Medicine department
- People Management of the Internal Medicine Team – including rostering, recruitment, performance management, resourcing, and monitoring performance
- Ensure clear, timely & accurate communication, intra and inter-departmentally.
- Identify opportunities for enhancement of systems and training of the department.
- Ensure service continuity, compliance, and quality.
- Enhance relationships, to promote & maximise cooperation across all hospital divisions
- Set an example of a great attitude at all times.
Experience and Qualifications:
- Bachelor’s degree in operations management, business administration, or related field preferred
- 2+ years’ proven experience in a leadership management position
- Understanding of hospital or medical processes desirable
- Veterinary qualifications an advantage
- Highly trained in conflict management processes
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of general business software and aptitude to learn new applications, such as ezyVet, Cubex inventory system, and smartflow patient management.
- CPR/Basic Life Support Certificate (or willingness to train)
Our Benefits:
- Above standard salary package
- High-end facilities
- State of the art equipment
- Supported by clinical unit managers and senior management
- Highly experienced specialists available for consultation
- Training and career progression
- Flexible work hours
- Work in one of the premier multi-disciplinary Veterinary Specialist hospitals in Sydney
- Close to public transport and all amenities
- Supportive and dynamic team environment
At VSOS everything we do is based upon the belief in our team. This belief centres on treating our staff, clients and referring veterinarians as part of our VSOS family and strive to deliver the best outcomes every single time. If your wish is to join a family-like culture, then please reach submit your CV with interest to HR@vsos.com.au or call +61 2 8376 8767.
Video tour: www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: www.vsos.com.au/advanced-treatment-centre-now-open/
To see clinic photos click here
North Shore Veterinary Hospital, Artarmon, Sydney NSW (posted 7th April) General Practice Support Manager
North Shore Veterinary Hospital are looking for a General Practice Support Manager to join their team!
This is a Maternity Leave position, our ideal candidate will be available to start in July, if not earlier.
Duties for the position will include but not limited to:
- Rostering for our team of vets, nurses, animal attendants and other support staff
- Handling and working with complaints resolution
- Being the primary point of contact in relation to clients’ queries and complaints
- Co-ordination of day to day operations for the GP team
- Recruitment duties
- Inventory, ordering and stock control
- Marketing - Liaising with VPA on marketing planning and implementation for the general practice team
What we can offer you:
- A competitive salary
- Continuing education/training can be developed around the successful individual
- Career progression and development within a world-class, reputable facility with support from the CEO
- Access to a broader veterinary community, resources, and the development within VetPartners
The successful candidate will ideally have:
- A Diploma or Certificate in Practice Management
- Certificate IV in Veterinary Nursing
- Excellent time management and communication skills
- Previous experience working in a large veterinary hospital (3 years of experience)
Apply Online with your CV and cover letter
https://jobs.jobvite.com/vetpartners/job/oIXJhfwp
Salisbury Veterinary Surgery, Brisbane QLD (posted 7th April) Practice Manager
Full-time Practice Manager WANTED!
Salisbury is located 9 km away from the heart of the Brisbane CBD and is an established residential and industrial area. Salisbury Vet Surgery has been providing services to the surrounding community since 1983 and has a strong reputation in the area. Our recently renovated clinic is part of a new Medical hub that is being created for the area, with Dentists and Heart Specialists confirmed as new neighbouring tenants. About Salisbury Vet surgery:
- 3 Veterinarians
- 4 highly skilled Veterinary Nurses
- 3 consulting rooms
- A well-equipped operating theatre and wet room
- Smartflow System that is also integrated for GA monitoring, New PM system will be RX works, New handheld Digital Dental Xray, General Digital Xrays, Ultrasound, In-House REM Machine for Pathology
- We are open Monday to Friday 8.30 am to 6pm and Saturday from 8.30am to 12.30pm
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
- Some nursing duties are also required
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
- Experience as a veterinary nurse
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse seeking to move into Practice manager role
- Experience with RxWorks
Apply online at VetPartners Careers - Practice Manager - Full Time - Salisbury Vet Clinic (jobvite.com) with your cv and cover letter!
Sydney Veterinary Emergency & Specialists (SVES), Rosebery NSW (posted 7th April) Specialist Service Manager
Sydney Veterinary Emergency & Specialists are seeking a Full-Time Specialist Service Manager to join their team!
Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built facility located in the inner city of Sydney. We strive to provide exceptional medical care for our patients, handle clients with care and professionalism, and maintain positive and progressive workplace culture.
The team has full time surgical, canine, feline and internal medicine specialists and a full-time specialist imaging service. This is in addition to our dermatology and cardiology specialist and dentistry service.
The role
The Service Manager – Emergency is a leader and an integral member of the hospital management team. The Service Manager – Emergency partners with the Clinical Leader - Emergency to oversee operations and workflow within the departments while creating a hospital culture based on high-quality patient care and exceptional customer service through a high performing team.
Duties
- Oversee the team and be an advocate for the Emergency Service.
- Ensure Communicate with clients and referring vets on areas such as patient updates, billings, appointments etc has been performed.
- Communicate with referring veterinarians with case updates.
- Ensure all patient and client records are current and appropriate paperwork sent.
- Onboarding new staff members to the department
- Assist to ensure policies and procedures are maintained and trained.
- Oversee that medicines are ordered, received, stored, dispensed, administered and destroyed as required by relevant regulations and hospital policy.
- Creates the hospital schedule/roster and manages labour costs to budget-EMPLIVE
- With the Business Manager and Clinical Leader, the hospital team and supported by the Regional Operations Manager, prepares an annual planning matrix, operating budget and capital expenditure budget for the Service.
Skills, attributes and experience
- Excellent verbal and written communication skills
- The ability to delegate responsibility and achieve results with hospital team members
- Demonstrates ability to identify and anticipate problems and to take action using appropriate problem-solving techniques
- Capable of quality decision making
- The ability to coach, correct, develop and motivate employees
- Demonstrates excellent time and task management
- Demonstrates professional and courteous presentation with team members and clients
- Demonstrates ability to develop a rapport with team members and clients.
- Ability to maintain a cooperative working environment and actively demonstrates open communication with other team members.
- Ability to adapt appropriate behaviours and communication style to a variety of situations and people.
- Accepts responsibility for own actions and behaviours
Apply Now!
Please apply online with your CV & Cover Letter
Brisbane Pet Surgery, NE Brisbane QLD (posted 7th Apr) Receptionist
Veterinary Receptionist Required
Our hospital has grown rapidly from 1 vet and 1 nurse to 5 vets and 10+ nurses and 2 receptionists over just the past 27mths since opening. We have moved to larger/new premises at the end of Dec ’21. We are now in need of a third receptionist, preferably full time to both provide client consistency as a contact point and to fill gaps with our current two part time receptionists.
Our receptionist is responsible for most of our email enquiries, our phone call enquiries and forms the link between our clients and our nursing/veterinary staff. This is a very busy role as we receive a very large number of emails every day. The role is suited to someone that loves the customer aspect rather than the patient/hospital aspect of our industry. An experienced vet nurse that wishing to perform a reception only role is the preferred candidate, but an experienced receptionist full stop is also suitable as we can provide further industry specific training/advice as well.
We are open from 7am to 6 pm Mon to Fri and 8am to 2pm on Sat. Reception shifts are usually either 7am to 2pm or 10am to 6pm each day with a cross over in the middle. Sat reception work will occur with time as we expand our Sat offering to closer to a full-service day like Mon to Fri. Our Nurses/Vets that work Sat then have the Mon off.
Please contact us via email or in person if you would like to see if this position is for you.
Dr Scot Plummer - Owner/Senior surgeon
scot@brisbanepetsurgery.com.au
Laura Moran – Senior nurse
laura@brisbanepetsurgery.com.au
Brisbane Pet Surgery
50 Theodore St,
Eagle Farm, 4009
07 3064 1064
Dundas Veterinary Hospital, NW Sydney (posted 6th April) Vet Nurse / Receptionist
Veterinary Nurse/Receptionist
Dundas Veterinary Hospital is looking for a veterinary nurse or receptionist to fill a casual or part-time position.
Dundas is a peaceful small suburb located in western Sydney. It is a rapidly growing area with our lovely clientele ranging from young couples to retirees.
The successful candidate will ideally have the following attributes:
- For nurse position: Certificate IV in Veterinary Nursing; or currently studying
- For receptionist position: experience as a receptionist in veterinary, medical or dental field highly regarded
- Positive, can-do attitude
- Excellent communication skills, including exceptional phone manner
- Be able to follow instructions and work unsupervised at times
- Show compassion/empathy to animals and clients in need
- Show exceptional level of attention to cleanliness and hygiene
- Be a team player
- Punctual
Your duties may include:
- Reception duties
- Surgery (depending on level of experience)
- General nurse duties (i.e. animal handling and care; assisting vets; cleaning)
You'll be supported by a team of experienced vets and nurses.
We would love to hear from you. Please contact Andrew at: admin@dundasvet.com.au
Animal Dermatology Clinic, Murdoch, Sth Perth (posted 6th April) Accounts Officer
Animal Dermatology Clinic needs financial support for our management team. The successful applicant must have experience in financial management and the ability to work efficiently with data entry; financial records and reporting. The Accounts Officer must be able to handle the challenges that come with supporting an Operations Manager working in a busy specialty clinic in several different locations.
Key Responsibilities
- Financial management: reconciliation, banking and financial record keeping
- Assist with client accounts and debt management
- Participate in planning and budget maintenance
Essential
- Qualifications in finance and management or a related discipline
- Excellent organisational, communication and time management skills
- Excellent documentation and IT skills
- Ability to work independently and as part of a team
Desirable
- Knowledge of the veterinary industry
- Experience in hospital management or in an operations role
- Knowledge of medical terminology
An attractive remuneration package commensurate with experience will be negotiated with the successful applicant. Salary will be commensurate with experience, qualification and earnings and subject to negotiation. Interested applicants are invited to submit a letter of application, CV, statement of professional goals for this position, and letters from two or more referees to Ms Karla Ramsden, Animal Dermatology Clinic, The Animal Hospital, Murdoch University, Murdoch, Western Australia 6150. Applications can also be emailed to k.ramsden@murdoch.edu.au.
www.animaldermatologyclinic.com.au
Greencross Vets Fairy Meadow, Wollongong NSW (posted 6th April) Receptionist
Vet Receptionist
Fairy Meadow NSW
An opportunity for a Vet Receptionist to join our Fairy Meadowteam on a permanent part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 3 years of experience in receptionist and/or customer service role
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Lauren Coussens, Practice Manager on Lauren.Coussens@greencrossvet.com.au
Coomera Springs Vet Surgery, Upper Coomera, Gold Coast QLD (posted 6th April) Receptionist
VETERINARY RECEPTIONIST – CASUAL
*Please note, this is a receptionist position only. There will be no opportunity to move into vet nursing*
ABOUT US:
Coomera Springs Vet is a busy, family-run business offering small animal medicine, including orthopaedic surgeries, export, and reproduction services. We strive to provide compassionate and gold standard care for our animals in a fast-paced environment. Our team consists of 3 vets, 4 veterinary nurses and 2 dedicated receptionists. We are a fun yet professional team with a newly renovated surgery offering state of the art equipment located on the northern Gold Coast with a fantastic, loyal, and highly compliant client base. We pride ourselves on providing our staff with an enjoyable, supportive, and excellent workplace. We don't work on public holidays or Sundays and even get a few weeks off over Christmas!
THE ROLE:
- Deliver exceptional customer service whilst maintaining a functioning busy reception area, including answering multi-line phones, client education, invoicing, checking in/out clients, obtaining patient history, preparing consult rooms, making appointments, preparing for euthanasia, providing information about all retail products, whilst maintaining compassion and professionalism during high-stress situations.
- Deliver empathetic customer service whilst having the ability to deal with sometimes grief-stricken clients regarding their options and assist them in making decisions during difficult times.
- Knowledge of common diseases, symptoms, modes of transmission and knowledge of small animal medicines (including birds & guinea pigs).
- Superior ability to deal with emergencies and triage, in referring clients for immediate treatment of their animals accompanied by complaints of acute symptoms with a quick command to determine the nature of injury/illness and attempt to reassure distressed pet owners.
- Sound understanding of and commitment to EEO, WHS & OHS principles/practices.
- Complete general veterinary administrative services, including processing Vet Pay, hospital invoices, statements, emails, client orders, pathology, collection of overdue accounts, sympathy cards, and ensuring all appointment paperwork is completed, uploaded, and stored correctly.
- Perform end-of-day procedures, including reconciling invoices and balancing the cash drawer, running end-of-day reports, and closing the clinic for the night.
ABOUT YOU:
- Minimum of 2 years of face-to-face customer service experience, working in a veterinary environment (Essential).
- Certificate IV Veterinary Nursing (Favourable).
- Utilising superior empathy and interpersonal abilities, forging trusting and enduring relationships with clients to maximise retention and satisfaction.
- Sound knowledge of standard veterinary terms, medications, treatments, OTC preventatives and surgeries.
- Ability to thrive in a fast-paced environment, with a critical capability to multi-task and perform well under pressure to manage changing priorities effectively.
- Work autonomously with limited supervision with a high degree of critical thinking & problem-solving skills, a compassionate nature, positive attitude, excellent communication, teamwork skills, reliability, and punctuality.
- Excellent IT skills, with the ability to learn how to use new systems in a timely manner.
HOW TO APPLY.
Applications must include:
- A current resume including contact details of two referees, which must include your current supervisor, who can confirm & support your capabilities, work performance, and conduct within the previous two years.
- Please provide a written response cover letter (maximum of one page) outlining your experience, abilities & knowledge to tell us about yourself, your professional career and why you are the right person for this job.
- Address all selection criteria (no longer than two pages long).
Documents must be addressed to Bec/Hayley to:
coomeraspringsrecruitment@gmail.com
Applications Close: Sunday 24th April 2022
Lower Plenty Veterinary Clinic, North East Melbourne VIC (posted 5th April) Practice Manager/Head Vet Nurse
Practice Manager | Head VET Nurse | Full Time or Part Time| Lower Plenty, Victoria
Lower Plenty Veterinary Clinic is a fast-paced and well-established clinic with fantastic facilities, including digital x-ray, in house pathology, surgical theatre, anaesthetic monitoring equipment, patient warming system and much more!
Our partnership with PETstock & PETstock VET, allows us to offer corporate benefits of generous employee discounts, access to an employee assistance program, and a plethora of e-training, whilst still retaining the feel of working in a small family-owned business.
We know that you have choices, so let us tell you what we can offer you!
- No after hours, we value your time and know the importance of a lunch break
- Access to company paid parental, compassionate & purchased leave program
- Access to a number of free family benefits such as health nutrition & financial services
- Access to a wide support network with like-minded professionals – we love sharing our experience & knowledge with each other
- Commitment to your career with development
- State of the art, innovative veterinary equipment and working environment
- Generous employee discount for you, your family & your pets
- The opportunity to contribute & make a difference in the lives of pets and their families through PETstock Assist, our in-house charitable foundation – for more info: https://youtu.be/P3P7UvR5XeI
- Access to our #petspiration Health & Wellbeing program | free mental health counselling support services & discounted health care, banking & financial services
- The opportunity to be part of a fun, caring work culture, where you will be made to feel part of the PETstock family
Key responsibilities include:
- Undertaking general nursing tasks
- Coaching and developing your team to reach their full potential
- Stock management, rostering, and other practice administration tasks
- Growth mindset, strategic thinking for business development opportunities
- Managing business and financial budgets
- Ezyvet software and Point of Sale management
- General nursing duties
You will have great support from our Nurse Manager, Head Veterinarian and our wonderful PETstock Vet support team working from our Melbourne office. Being 100% Australian & family owned & operated, PETstock offers the feel of a local run practice with the benefits of a National brand.
To apply or enquire, please contact Adele Carr at adele.carr@petstock.com.au or call on 0448 172 697.
Southpaws Specialty Surgery for Animals Moorabbin, Melbourne VIC (posted 1st April) Receptionist
Receptionist - Full Time Position
Southpaws - One of Australia’s best-known referral hospitals.
We aim to be the first choice for expert veterinary care.
Our teams of industry experts ensure that the very best surgical, medical, cancer and critical care is delivered in a professional and comforting environment for pets their families.
As an employer
Southpaws is committed to leading the way in creating a workplace that operates the way we believe they should, rather than the way they always have. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year on year progression both for your capabilities as a professional, as well as your remuneration.
Southpaws is the only hospital in Melbourne to have full time Training & Development manager and Human Resources manager. These permanent on-site roles ensure the structure necessary to support people on their personal and professional journeys to fulfilling their potential.
Southpaws are proud of our values and look for these positive characteristics in all applicants:
Professionalism Integrity Trust Compassion Humour Innovation Teamwork
Full-Time Receptionist, SouthPaws Specialty Surgery – Moorabbin
We are seeking a Full-Time Receptionist to join the team!
Our teams of industry experts ensure that the very best surgical, medical, cancer and critical care is delivered in a professional and comforting environment for pets and their families. SouthPaws is one of Australia’s best veterinary referral hospitals, priding ourselves on the highest level of patient care. We aim to be the first choice for expert veterinary care, providing superior health outcomes for our patients by investing in the best technology, facilities, people and expertise.
The ideal candidate will be customer-focused, willing to go the extra mile and have an eye for detail. Compassion and empathy for both people and their furry family members is a must. You will be able to work independently and as part of a team whilst demonstrating strong communication skills, along with having a collaborative team approach.
The ideal candidate should have:
- Minimum of 3+ years’ experience in Reception or Customer Support
- Medical background or Veterinary Reception/Nurse background is preferred but not essential
- Exceptional customer service skills and phone manner
- Excellent at time management and multi-tasking
- Polite and resilient nature
- A willingness to get involved in all areas of the clinic
- Energetic and driven
- Ability to use initiative, assume responsibility for tasks and to resolve problems
- Knowledge of ezyVet advantageous but not essential
Duties include, but are not limited to:
- Some Saturday work required (estimated 1 in 6)
- Delivering outstanding client care to all patients and owners
- Handling client enquiries professionally in person, by email and over the phone
- Administration duties and associated tasks
- Managing the day-to-day appointment schedule
- Taking payments and balancing the till at the end of the day
- Product sales and client education
- Ensuring front of house is always clean and presentable
We have some of the most advanced veterinary imaging and radiography capabilities in Australia. Explore our facilities further by visiting:
www.instagram.com/southpawsvet
https://www.facebook.com/SouthpawsVeterinary/
Please send your resume and cover letter through to: HR@Southpaws.com.au
We look forward to hearing from you shortly.
Animal Aid Veterinary Clinic, Coldstream VIC (posted 1st April) Receptionist
Receptionist - Vet Clinic
1 x Full time Position Available
1x Part Time position Available
(Please specify in application if you are applying for Full time or Part time)
Location – Coldstream
Looking for an opportunity with a difference; a role with strong emotional reward and a sense of purpose?
Located in Coldstream, only 50 minutes from the city, we are at the gateway of the picturesque Yarra Valley. The Victorian Animal Aid Trust (Animal Aid) has been serving the local community since 1935, caring for and re-homing countless lost, abused and unwanted companion animals.
A fantastic and rare opportunity exists for an experienced receptionist to join the Animal Aid Vet Clinic family. Our clinic primarily cares for small animals, with occasional exotics and small ruminant cases. We are looking for a front of house superstar!
Work in a shelter is a rewarding opportunity which is not often realised until you become a part of it. Paired with a balance of private practice work to the general public, this is a holistic and highly rewarding role.
Animal Aid is committed to ensuring all of our teams have a great work life balance, we offer a very supportive team with your very own Human Resources department and EAP program.
More broadly, this role is also an integral part of our greater animal welfare mission; delivered by a team of dedicated staff and volunteers across Animal Aid businesses including Shelters, Boarding Facilities, Grooming Services, Animal Training, Retail, Fundraising and Community Engagement.
Are you our Front of House Superstar?
We are looking for someone who fits the below:
- A genuine passion for helping people and animals.
- A people person who is warm, friendly and a great team player
- Someone with fantastic communication skills
- Previous experience working in a veterinary environment (favourable)
- Someone who is organised and able to multi-task effectively while remaining composed and professional
- A team player, always willing to contribute to a positive, open team culture
To apply please submit your letter of application and a resume - please note: only applications with a cover letter addressing the criteria above will be viewed.
Send all applications to Ariel Jennings, Human Resources Manager via email: ajennings@animalaid.org.au
Only shortlisted candidates will be contacted.
VetPartners Australia New Zealand, Macquarie Park, Sydney NSW (posted 30th March) Admin/Events Assistant
Admin/Events Assistant (Leave Coverage) Fixed Term
VetPartners Australia New Zealand is one of the leading Veterinary Groups in Australia, New Zealand and Singapore. The VetPartners family includes over 240 successful Veterinary practices across the region. Each of our hospitals has its own unique culture, as we believe that the vision for Veterinary Medicine should be cultivated at each clinic.
Our Learning and Development Team are looking for an enthusiastic, efficient and organised admin/events assistant to support our Veterinary Training Centre clinical training programs across Australia and New Zealand.
We are seeking someone available for an immediate start. This will be a contracted position until October 2022.
This is a fast paced department, managing a high volume of clinical training needs of over 3000 veterinary team members. The role is based remotely at first, then will move to combined on site (Macquarie Park, parking provided) and working from home. There will be occasional onsite support at our Artarmon Training Centre location.
Skills/Experience
- 2+ years experience as an Admin Assistant or in Events Administration/Coordination
- Highly Proficient in Microsoft Office – Excel, Outlook and Word
- Great Communication Skills
- Ability to multitask with good attention to detail
- Able to work independently as well as part of a team
- Experience in developing relationships with facilitators/trainers and attendees
- Team player with a commitment to support team members
- Good time management skills and strong organisation skills
- Past experience relating to coordinating training events desirable
- Knowledge of veterinary industry is desirable but not essential
Duties include:
- Assisting the L&D Coordinators and Director to deliver the Veterinary Training Centre clinical training events calendar
- Managing bookings and RSVPs through Eventbrite and Priava booking systems and excel spreadsheets
- Maintaining booking records/lists
- Managing email inboxes
- Liaising with facilitators, caterers and attendees via phone/email
- Logistical support - organisation of materials/deliveries.
- Travel bookings
- Attending meetings
Apply Now
Apply online with your CV and Cover Letter.
https://jobs.jobvite.com/vetpartners/job/oLN6ifwG
Sylvania Veterinary Hospital, South Sydney NSW (posted 30th March) Practice Manager
Practice Manager - Full Time
About Sylvania Veterinary Hospital
Serving the community for over 50 years, Sylvania Veterinary Hospital has built a strong team culture and community reputation for providing an empathetic service to pets.
We pride ourselves in having an exceptionally strong team culture and supportive management style. We all join in on fortnightly team meetings and encourage each other to pursue special interests and CPD opportunities.
We are part of a larger network and as such have fantastic room for further professional development and career growth for the right candidate.
Unique opportunity to join us as our practice manager and lead our team of 40+ veterinarians and nurses in this newly created role at Sylvania Veterinary Hospital
- $75k-$90k Salary plus Performance Bonus
- Exceptional CPD Package plus access to our Leadership Academy
- Full-Time/Flexible 3-4 days per week
The ideal candidate:
- Is a self-starter with a can-do attitude
- Is a top-notch communicator with an ability and desire to build effective working relationships
- Has a good business acumen and excellent organizational skills
- Industry experience is advantageous but not a requirement, this is NOT a clinical role.
- Has three years’ people management experience (or equal talent). Suitable candidates may for instance have a background in healthcare management and have prior experience managing a dental practice or physiotherapy practice.
- Has a high level of computer literacy and administration skills.
This role will see you:
- Lead, manage and support the performance of your team (including performance management).
- Process and manage invoicing, accounts, timesheets, rosters.
- Organize and oversee the recruitment of new team members when required.
- Liaise with industry suppliers and clinical representatives.
Apply Now!
Apply Online with your CV and Cover Letter.
https://jobs.jobvite.com/vetpartners/job/ohU6ifwj
Rose Bay Veterinary Hospital, Eastern Suburbs, Sydney NSW (posted 29th March) Receptionist
Receptionist - Full Time
Rose Bay Veterinary Hospital has been well established for 20 years, we are privately owned and are located right by the beautiful beaches of the Eastern suburbs.
We practice a high standard of care in all areas of our hospital and pride ourselves on putting our patients' and clients’ needs first.
We are a dynamic team of vets, nurses, dog trainers, groomers and students and we are looking for enthusiastic receptionist to join our growing team.
The purpose of this position is to provide excellent client service.
It is the receptionist who creates a good first and last impression on our clients.
The role of the receptionist will include but not be limited to:
- Serving as a representative of the hospital, displaying a friendly, welcoming, and positive attitude in all interactions with clients, patients, and other staff members.
- Prioritises tasks and handles multiple tasks in a calm, organised manner.
- Maintains our scheduling appointment and schedules appointments to meet the clients’ needs
- Accurately enters and retrieves records and reports, and maintains the database.
- Enters fees and charges, finalises payments and manages financial information,
- Communicates detailed information between clients and staff members.
We are looking for someone who:
- Is confident in providing excellent customer service
- Reliable and motivated to learn new skills
- Is able to have a laugh and work well within a team as well as individually.
- Is passionate about caring for animals
Our practice is renovated like no other, and when combined with million dollar harbour views from our rooftop garden, it makes for a bright and fun atmosphere to work in.
So if you like lunches with a view or right on the beach, as well as endless cups of tea and cake then please send your cover letter and CV to: rachaeloatway@rosebayvet.com.au
We look forward to hearing from you.
Port Phillip Animal Hospital, Albert Park, VIC (posted 29th March) Full or Part Time Receptionist
Permanent Full Time or Part Time Receptionist Required
The Port Phillip Animal Hospital is a busy, fast growing, inner city small animal hospital that practices veterinary medicine and surgery to a high clinical standard.
An opportunity exists for a Receptionist to join our professional and relaxed team.
We are a well equipped multi vet practice with digital X-ray, dental X-ray, ultrasound, endoscope and full surgical equipment. We do plenty of orthopaedic surgery including TPLO.
We have recently moved into our newly renovated, modern, state of the art clinic.
If you would like to become part of our team, please email your application, including a cover letter and resume to Dr Emma Prideaux at ppahvetjobs@gmail.com.
Greencross Vets Earlville, Cairns QLD (posted 25th March) Practice Manager
Vet Practice Manager
Earlville QLD
An opportunity for a Practice Manager to join our Earlville team on a full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Matthew Griffith, Area Manager on matthew.griffith@greencrossvet.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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