Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Greencross Vets Chatswood, Sydney's Lower North Shore, NSW (posted 26th November) Receptionist
Vet Receptionist
Chatswood NSW
An opportunity for a Vet Receptionist to join our Chatswood team on a part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 3 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Alison McGuigan, Area Manager on alison.mcguigan@greencrossvet.com.au
Melbourne Cat Vets, Fitzroy, Melbourne VIC (posted 25th November) Receptionist
Part or Full-Time Veterinary Receptionist - Cat Only Practice
Do you have a passion for cats? If so, we’d love to meet you. We’re looking for someone to join our special team of feline-focussed vets and nurses in one of the most liveable cities in the world.
About Us:
Melbourne Cat Vets is a rapidly growing, boutique feline-only clinic located in the cosmopolitan inner-North suburb of Fitzroy. We are well-equipped and have a great clientele base from all over Melbourne, and beyond!
We pride ourselves on our high level of expertise, client service and stress-free cat handling skills. Our vet team consists of a Registered Feline Medicine Specialist and dedicated Feline-focussed GPs and nurses.
We see a wide range of cases, from the cutest kitten health checks, to the most complex internal medicine referrals, ultrasonography, dentistry, surgery and endoscopy. We also work closely with our local 24-hour Emergency and Specialist centres to provide the best outcome for our patients and clients.
We aim to provide a friendly, cohesive and flexible work environment, with a focus on achieving gold-standard veterinary care, while at the same time looking after the health and wellbeing of our team.
The role:
We require an experienced veterinary receptionist (or Cert IV qualified nurse) who is able to work well with our existing team of vets and nurses, has excellent verbal and written communication skills and is able to provide compassionate support to our sometimes-worried cat owners.
The position will require availability on weekdays. Remuneration is above-award and extra training opportunities will be provided as required.
How to Apply:
If this sounds like the job for you, please address a cover letter describing your suitability for the position, CV and a list of references to Dr Carolyn O’Brien via jobs@melbournecatvets.com.au
Greencross Vets Livingstone Road, Inner West Sydney, NSW (posted 25th November) Receptionist
Vet Receptionist
Livingstone Rd NSW
An opportunity for a Vet Receptionist to join our Livingstone Rd team on a part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses, and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling, and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting, and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 3 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship, and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Siobhan Kirkland, Practice Manager on Siobhan.Kirkland@greencrossvet.com.au
My Vets Irrawang & Thornton Vet Hosps, Raymond Terrace, NSW (posted 25th November) Customer Service Representative
Customer Service Representative - Immediate Start
Do you have customer service experience in the Veterinary industry? Are you a people person with a passion for animals? Do you enjoy the challenge of a fast-paced working environment? All yes? Well, we want you!
Come and join the My Vets Team, we are a Veterinary Hospital located in the Lower Hunter Valley, just a 30minute drive to beautiful clear beaches, delicious food, and wine.
The successful applicant will be a very important part of the team as you will be the initial contact with clients, on the phone and when they arrive. You would be joining a fun, supportive and progressive team. To support our high level of care we have a purpose-built hospital and operate as a Covid 19 safe business. We have two locations; Thornton and Raymond Terrace (Irrawang), you would be working across both locations.
What are we offering?
Initially 25 -30 hours weekly plus rotating 1 in 2-4 Saturdays
This position may increase in days/ hours. You would also be willing to take on extra shifts to cover sick leave, maternity leave and holiday.
What we will do for you
- A Covid-19 safe work environment
- On the job training
- Surrounded by a supportive team
- A continuing professional development allowance
- Provide a safe, progressive, and happy place to work
- Over the counter product, service, pathology, and medication discounts
- Share the love with an immediate family discount on products, services, pathology and medication
- “Cheer for a Peer” share and receive the good vibes by acknowledging the great work you and the team do
- Yummy food provided at all team meetings and training days
- The staff kitchen is overflowing with snacks to get you through the day
- Annual appraisal, an opportunity to chat and enhance your future with My Vets
- Access to education online, a world of continual and educational webinars for customer service and beyond
- An Excellent Christmas Party.
What you can do for us
- Bring your “A” game each shift
- Live your work life by our core values and mission
- Come along to team meetings
- Help with roster coverage
Requirements for applicants
- A strong customer service background
- Passion for animals/ veterinary reception experience preferred but not essential
- Comfortable with retail, training provided on products
- Ability to discuss and communicate client finances, experience with zippay and vet pay is a bonus
- Experience with Microsoft outlook
- Confident and friendly personality
- Adapt to change quickly, your day at a Vet Hospital will never go to plan
- Immaculate self-presentation
- A multi- tasking extraordinaire!
- Follow policy and procedures
- Superb phone skills
- A quick learner with the ability to follow directions from multiple peers and clients
- Exceptional written and verbal communication
If you have made it to the end and this still sounds like an environment you would like to be involved in, then quick, sent us your resume. We look forward to meeting you.
Please forward all resumes to:
The Practice Manager - melaney.irrawangvets@gmail.com
Or drop you resume off at My Vets Irrawang (3/17 Port Stephens St, Raymond Terrace) Mon – Thursday and ask for our Head Nurse, Jessica.
Animal Emergency Centre Gold Coast, Varsity Lakes, QLD (posted 25th November) Business Manager
Veterinary Hospital Business Manager
Gold Coast QLD
An opportunity for a Veterinary Hospital Business Manager to join AEC Gold Coast on a full-time fixed-term 6-month contract basis.
- Diverse and challenging opportunity
- Supportive, inclusive, stimulating, and fun workplace
- Be part of our collaborative Vet community
AEC Gold Coast is part of Australia’s largest Specialist and Emergency Hospital network, with clinics all around Australia. Our close network of hospitals is well equipment to provide the Gold Standard of emergency, critical and specialist care for all pets. Our highly qualified and experienced veterinarians and nurses are dedicated to delivering professional and compassionate care.
About the Role
We are seeking a dynamic and passionate Hospital Business Manager for our AEC Gold Coast Hospital. As an integral member of the leadership team, you will be responsible for the business development, strategy, management, and accountability of our hospital. The Business Manager will work closely with the QLD Operations team, hospital Veterinarians, nurses, technical staff, and support teams. The hospital operates 24 hours 7 days a week and provides emergency care. Responsibilities include:
- Provide support to our frontline teams, our people are our business
- Promote high standards of patient care
- Building relationships with our valued referring veterinarians
- Financial leadership and reporting for the hospital
- Project management within the hospital
- Marketing and promotional coordination
- Leadership in business strategic planning and execution along with the leadership team
- Ensure adequate resources and support are available to teams to deliver the highest quality of care to patients
- Liaise with other hospital managers to ensure alignment and promotion of the business group and to maximise efficiency, profitability, and productivity
About You
The ideal applicant will be motivated, committed to patient care, and share a vision for a collaborative working environment, where referring veterinarians and pet owners receive personal gold standard service. We are looking for great people to join the team who are interested in learning and growing in their roles and believe in providing pet parents with the best solutions, delivered with love and empathy.
The right candidate will be part of a high performing team and will be expected to have:
- Post graduate qualifications in a related field, such as business, commerce, business management or similar
- 4 or more years of experience in a leadership or managerial role
- Prior experience in a veterinary, medical, or allied health clinical environment will be highly regarded
- Excellent problem solving, decision-making and organisational skills
- Experience with the MS Office suite especially Excel
- Knowledge of RX Works and SmartFlow is desirable
- Project management experience is advantageous
Our Difference
In addition to joining Australia’s largest network of specialists and emergency vets, a competitive salary, and a commitment to Gold Standard of Care, you are joining a company that cares about our pet community, our referring vets, and our own staff, which is evidenced by:
- Sponsorship and support for relocation expenses is on offer
- Strong internal Continuing Education program and exceptional continuing education allowance and support in ongoing professional development in your chosen area of speciality
- Growth Scholarship to cover the costs, over and above your allowance, to support extra external continuing education courses
- Stress Free employees and clinic accreditation (costs covered for new employees)
- Yearly Symposium that brings together some of the best veterinary minds from around the country
- Consultant Coaching and development
- Exceptional continuing education allowance and support in ongoing professional development in your chosen area of speciality
- Creation of a Foundation which over the past 10 years donated $14m to help people and pets in need
- Generous Petbarn, General Practice, Emergency and Specialist discounts for your furry loved ones
- Programs funding our vets to volunteer for charity programs here and overseas
- We are also proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and back-to-work programs
Join our passionate and highly skilled team to enjoy a collaborative, supportive workplace, genuine clinical freedom and access to the most up-to-date evidence-based research and treatments. To discuss this role or others call Matthew Lacey on 0402 715 462 or apply with your resume to matthew.lacey@gxltd.com.au
Baldivis Veterinary Hospital, South Perth WA (posted 25th November) Receptionist
VETERINARY RECEPTIONIST - Full Time
Baldivis Vet Hospital is looking for a client-loving and enthusiastic receptionist to join our small animal team. We are located approximately 40 minutes south of Perth.
This is a full time position, the successful applicant will work just 4 days per week, with one of the shifts scheduled on the weekend. However, those seeking a part time position are also welcome to apply.
Previous reception experience (vet or otherwise) is essential, as is a bright, bubbly personality and exceptional communication skills. The position is in a very busy hospital, so time management skills, the ability to prioritise, and organisational skills are also essential.
Applicants must have their own vehicle.
The crew consists of 15 Vets, an experienced nursing team and a dedicated reception team, who are all amazing, friendly and supportive people (and love to share a laugh!). The large hospital is very well equipped and facilitated with a light and spacious reception area, 9 consulting rooms, 3 surgeries and treatment rooms, in-house Idexx lab, digital x-ray, ultrasound, orthopaedic surgeons, visiting ophthalmologist, and an after hours emergency team.
The role is 100% reception, so responsibilities will include client care, administration work, general ‘housekeeping’ and the implementation of practice protocols.
A certificate IV in Veterinary Nursing is essential. Renumeration commensurate with experience
If you have a passion for client care, and you are looking for a new venture, please email your application letter and CV (Please include the contact details of your referees) to Dr Danae Dunn, Practice Manager: drdanaedunn@baldivisvet.com.au
Please have a look at us online at: www.baldivisvet.com.au/ and Facebook
Maggie's Rescue Co-operative, Marrickville, NSW (posted 25 November) Operations Manager
Operations Manager
Maggie's Rescue Co-operative
ABOUT US
Maggie’s Rescue exists to create a world where no animal is in need of rescue. Operating since 2011, we are a co-operative of volunteer foster carers and passionate animal advocates, working together to achieve our shared vision.
Our objectives are to rescue and rehome unwanted companion animals; to advocate for and assist in desexing companion animals; and to educate and promote animal welfare in the community.
Thanks to our amazing community, we’ve rescued and found forever homes for over 1,700 animals - and counting!
ABOUT THE OPPORTUNITY
This is an exciting senior operations role (the only paid role at Maggie’s Rescue) and a great opportunity to make an impact. The Operations Manager leads our high performing team of volunteers to deliver positive outcomes for animals through our rescue and rehoming programs; and oversees the daily operations of Maggie’s Rescue including animal care, administration, and communications.
ABOUT YOU
We are looking for someone who loves animals and people in equal measure. You are a great communicator, self-starter and delegator who is passionate about animal welfare and operational excellence. You are driven to succeed, and you have a strong track record in managing volunteer-run organisations. A tertiary qualification in a relevant discipline will be well regarded.
For more information email Ally Murray (ally.murray@maggiesrescue.org).
REMUNERATION
Salary is negotiable but ballpark is 60K plus super plus bonuses if financial and grants targets are achieved. Happy to negotiate flexible hours to accommodate you (for example school hours or 4 days week, etc) .
Austinmer Veterinary Hospital, North of Wollongong NSW (posted 24th November) Receptionist
6 Month Maternity leave cover starting in March 2022
Part time Veterinary Receptionist required:
Do you have excellent customer care skills?
Would you like to work with a fun loving, supportive team, taking care of excellent, motivated clients and their pets?
We have an exciting opportunity for a part time receptionist to join our growing family at Austinmer Veterinary Hospital.
Austinmer vets is a busy, family-owned small animal practice located in the beautiful Illawarra.
We are looking for an awesome receptionist with:
- Veterinary nursing experience
- Excellent Phone manner and customer care skills
- Exceptional organisational and communication skills
- A positive can-do attitude.
- Enjoys listening to music from the 80’s.
If you would like to apply for the position or have further questions, please email your cover letter and resume to: emily@austinmervet.com.au
Rose Bay Veterinary Hospital, Eastern Suburbs Sydney NSW (posted 23rd November) Receptionist
Rose Bay Veterinary Hospital has been well established for 20 years, we are privately owned and are located right by the beautiful beaches of the Eastern suburbs. We practice a high standard of care in all areas of our hospital and pride ourselves on putting our patients' and clients’ needs first.
We are a dynamic team of vets, nurses, dog trainers, groomers and students and we are looking for an enthusiastic receptionist to join our growing team.
The purpose of this position is to provide excellent client service.
It is the receptionist who creates a good first and last impression on our clients.
The role of the receptionist will include but not be limited to:
- Serving as a representative of the hospital, displaying a friendly, welcoming, and positive
attitude in all interactions with clients, patients, and other staff members.
- Prioritises tasks and handles multiple tasks in a calm, organised manner.
- Maintains our scheduling appointment and schedules appointments to meet the clients’
needs
- Accurately enters and retrieves records and reports, and maintains the database.
- Enters fees and charges, finalises payments and manages financial information,
- Communicates detailed information between clients and staff members.
We are looking for someone who:
- Is confident in providing excellent customer service
- Reliable and motivated to learn new skills
- Is able to have a laugh and work well within a team as well as individually.
- Is passionate about caring for animals
Our practice is renovated like no other, and when combined with million dollar harbour
views from our rooftop garden, it makes for a bright and fun atmosphere to work in.
So if you like lunches with a view or right on the beach, as well as endless cups of tea and
cake then please send your cover letter and CV to rachaeloatway@rosebayvet.com.au
We look forward to hearing from you.
Healthy Pet Veterinary Services, Arana Hills QLD (posted 22nd November) Receptionist
Veterinary Receptionist – Arana Hills QLD
Supportive and Dynamic Team
Varied Role
Progressive and Reputable Practice
Part-Time Position – Arana Hills QLD
About Healthy Pet Veterinary Services
At Healthy Pet Veterinary Services, we know the importance of clients enjoying healthy and happy relationships with their pets. We provide Referral Behavioural Care and General Practice Home Visits. Our team enjoys an advanced level of expertise in the field of veterinary behaviour science, animal training and psychology. We are exceptionally passionate about pets, their wellbeing and their bond with their human family. Our practice focuses on providing care that improves the lives of our patients and their carers. Our methods are based in the latest science and research, diagnosing the underlying emotional, mental health or physical issues that lead pets to behaving the way they do. Treatments are tailored to individual animals and the families that they live with, to provide strategies that work for their particular circumstances.
About the Role:
We have a rare opportunity for an experienced and enthusiastic Receptionist to join our team at our Behaviour Referral Consulting Rooms in Arana Hills. The purpose of this position is to facilitate the smooth running of administrative tasks, coordinate communication, and provide excellent customer service. You will be the first point of call for Healthy Pet Veterinary Services clients. Reporting to the Practice Director, you will be an integral part of the team. You will thrive in the responsibility of providing administrative services, including exceptional customer care to patients and their carers', external professionals, as well as your colleagues. This is a varied and enjoyable position for an individual that flourishes with a variety of tasks, is organised and efficient. You will not be bored! This is a part-time role, working at the purpose-built behaviour consulting rooms in Arana Hills. Business hours are 9am - 4pm Monday to Thursday.
Key Responsibilities:
- Welcoming clients, patients, collecting, entering and updating details
- Scheduling appointments and coordinating follow-ups
- Answering telephone calls and emails timeously, responding to enquiries and coordinating next steps with your colleagues
- Coordinating correspondence with referring professionals
- Collating and organising patient information prior to, and after assessments and appointments
- Entering and processing patient billing
- Monitoring and assessing the administration care path of all patients and clients
- Involvement in Marketing and Promoting the Practice, its Services and Events
- Supporting Healthy Pets' WHS
- Modelling and promoting Healthy Pets' vision and values
- Responsibility for Reception and Waiting Area Presentation
- General Cleaning
About the person we're going to hire:
We are looking for an experienced Receptionist with outstanding customer service skills to join our team. We want someone who is proactive, personable and enthusiastic about their role. You will thrive being part of a team but enjoy working independently too. You recognise that each team member is important and understand that working together is essential in achieving big and exciting goals. If customer service, communication and organisation are in your skill set, we'd love to hear from you!
Skills & Experience:
- Experience in a similar role, preferably within the Veterinary or Healthcare industry (at least 3 years)
- Excellent Organisational, Time Management and Critical Thinking Skills
- Ability to communicate with clarity both verbally (face-to-face and telephone) and in written form
- Experience with Practice Management Software and ability to use computer systems – competence required
- Possessing basic knowledge of veterinary and/ or medical terminology
- Proven delivery of excellent client service
- Desire to work with people and animals
- Pragmatic and compassionate
- Willingness to learn; ability to develop and implement new skills
- Ability to prioritise, plan and problem-solve
- An eye for detail but ability to see the big picture
- “Fear Free” certification favourable but not essential.
What we will offer you:
- Part-time position: Mon-Thurs 8:45am – 4:15pm. No public holidays or weekends
- Work/life balance, variety and fun
- Being a valuable individual in a dynamic team
- Job Security
- Professional Development allowance
- Above-award salary
- Ability to grow new skills
How to apply:
Please provide the following information to assess your suitability:
- Your resume or CV
- The names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous 2 years. It is preferable to include your current, immediate or past supervisor.
- A short statement (maximum two pages) that describes your skills, experience and knowledge as required, and why you want to work at Healthy Pet Behaviour Services.
Please email your application to: healthypetsrecruitment@gmail.com
See our website here: www.healthypetbehaviourvet.com.au
Pet Chemist Online, Tweed Heads NSW (posted 19th November) Support Representative
Email & Chat Support Representative - Full Time
Do you want to be part of a passionate, innovative team?
At Pet Chemist, we’re a team of pet lovers that want to provide great service. We’re looking for someone with great product knowledge to provide email and live chat support to our customers. Join our passionate bunch of like-minded people at an innovative online business that’s helping pet owners save money on their pet’s healthcare.
About Pet Chemist
- Pet Chemist is an innovative online business focused on the retail of health care related pet products, including pet medication, supplements, food and parasite control.
- Our mission is to make managing our clients’ pet’s health easier and significantly more affordable by providing a trusted online source of low-cost pet health products and medication.
- See our website for more info: www.petchemist.com.au
- We take pride in our low prices, excellent service and fast delivery – see our Facebook page to see what our customers think: www.Facebook.com/PetChemist
The Role – Email & Live Chat Support Representative
- We are looking to create a new position within our business that specializes in email and live chat support for our customers.
- This will involve providing advice on our extensive range of retail products including veterinary diets, pet supplements,
- The representative will also provide advice on which medications clients may need to order based on their prescriptions, and explain the process of ordering pet medication through Pet Chemist.
- The role is based out of our Tweed Heads support office/warehouse, located just south of the Gold Coast.
What are we looking for?
- We are looking for someone with experience in the pet industry (product knowledge is required) – this could be as a vet nurse or in pet retail.
- The ideal candidate will be passionate about pets, have a very high attention to detail and have sound written communication skills.
- The candidate must also work well in a vibrant team!
What will we offer?
- Full-time position (38 hours per week), part-time position will be considered for the right candidate.
- For the ideal candidate, we will offer above an award wage of $25 - $28 per hour plus superannuation, depending upon experience.
If this interests you, then send us an email with your CV and a cover letter outlining a little about yourself and why you would like to become our next team member!
Email: jobs@petchemist.com.au
Fitzroy Vet Hospital, Melbourne, VIC (posted 18th November) Veterinary Receptionist
Experienced Veterinary Receptionist - Fitzroy Veterinary Hospital
Enjoy work/life balance at its finest at Fitzroy Vet Hospital, located in lively and bohemian Fitzroy with its vibrant bars, trendy retail, and fantastic coffee. We are currently seeking an organised and efficient Veterinary receptionist superstar to apply for our Part-time Veterinary Receptionist role within our lovely team! The main focus of the role is client services which involves managing a switchboard of up to five phone lines, assisting our veterinary clinic clients in checking in and out of the clinic and providing advice and assistance in purchasing pet food and parasite control.
Perks of the job include:
- Working with a devoted, knowledgeable, and fun-loving team
- Flexible shift rostering, part-time role. Approximately 20 hours per week.
- Access to street parking
- Employee-focused management dedicated to providing the support and resources required for excellence in pet and customer care
Duties include, but are not limited to:
- Managing up to five incoming telephone lines as well as serving in-clinic clients
- Diary management/ scheduling appointments using Ezyvet software
- Taking payments and balancing the till at the end of the day
- Product sales and client education
- Confidential client data entry
- Ensuring front of house is always clean and presentable
The ideal candidate should have:
- Veterinary background knowledge is essential i.e., Flea/worming knowledge, vaccination schedules, basic triage
- Available to be rostered 20 - 25 hours per week
- A polite, efficient, calm, and resilient nature
- Excellent multi-tasking and prioritisation skills
- The ability to work well both in a team and autonomously
- A willingness to learn and inform our clients about animal health products
- Exposure to or experience using Ezyvet software would be advantageous
Sounds great! How do I apply?
Please apply online with your resume and cover letter.https://jobs.jobvite.com/vetpartners/job/o2dBhfwR
Please visit our website: https://fitzroyvet.com.au/
Dermatology for Animals, Brisbane QLD (posted 18th November) Administration Officer
Veterinary Administration Officer
Dermatology for Animals is “itching” to expand our current administration team and therefore looking for the right person to join our team as a part time/full-time telephonist with office duty responsibility.
Are you “itching” to take on a challenging, multi-faceted role in a busy, specialist referral only dermatology clinic?
Unanswered questions make my head “itch”, therefore see below the position details:
Dermatology for Animals has an opportunity for an administration person to join our dynamic and focused team of professionals on a part time or full-time basis. The position is based at our Stafford height’s location Monday – Friday with shifts between 8/9 am – 4/5pm.
We are seeking a self-motivated, enthusiastic person, willing to assume a lead role in providing gold standard customer service, take the initiative in administrative responsibilities and fostering a relationship that instils confidence in our clients. You will provide the initial point of contact with both clients and referring vets - allowing neither to “get under your skin”.
JOB DESCRIPTION:
- Telephonist: book appointments, field calls, confirm appointments.
- Insurance paperwork
- Clients recall system; follow up calls, appointment reminders.
- Administration: transferring lab results into patient records into computer system.
- Office organisation: file paperwork, maintain orderly office, follow up veterinarian reminders.
- Process payments for clients
FEATURES:
- Specific specialist Dermatology training provided.
- Continued education allowance.
- Attend both complete support team meetings and organisational meetings.
- Offer above award wage
If the thought of fostering a relationship with our clients and referring veterinarians among an established team of veterinarians and nurses, consulting out of three large multi-discipline veterinary referral hospitals to provide exemplary veterinary care doesn’t make you want to “pull out your hair”, then forward your reply and current resume to:
Keira Sinclair
Practice Manager
keira.carmichael@skinvet.com.au
Foothills Animal Hospital, Armadale, Perth WA (posted 17th November) Receptionist
Veterinary Receptionist – 1 position Full time or Part time
WHY
There is something in our water...and we are lucky to have three new baby bundles of joy due early in the New Year, so sadly we are temporarily saying good bye to three of our team. Positions available starting early to mid-December.
- You need to have a naturally kind, friendly personality and enjoy meeting and talking to people
- You need to help bring our mission to life
- Excellent customer service skills. (references & experience supporting this)
- Cert IV Vet Nurse qualification (or in training) is desirable
Applications to be submitted online here
In your cover letter, please include the following:
- Your hours and availability. Are there any other factors which might prevent you from doing the position required?
- Your areas of special interest.
- Your goals, where do you see yourself in two years and then five years?
- One inspiring quote that might sum up what you believe or value.
- An example of one thing you would like to change about your current workplace.
- If we asked your family or closest friends to describe you, what would they say?
WHO WE ARE
We are a multi award winning, ASAV Accredited hospital delivering a high level of care in a kind and fear freeway. Our vets are very experienced, and our employees often stay for many years. We can teach you the tools to have fulfilling and long term careers in the industry. We are innovative and are continually looking at ways to provide the service we give to our patients and the people that love them. We have a policy for everything and great systems In place that ensure everyone knows what their job is and how to do it. We are a very busy clinic seeing a very interesting and diverse caseload.
Some of our favourite parts of our hospital include our outdoor
consulting garden for nervous dogs, “chillout room” for our staff to relax in plus our annual Vet Nurse Day celebration at the WA Trade Fair. Some of the crazy things we might be seen doing include playing Norah Jones music to help calm dogs to take blood tests, feeding chocolate cake to dogs when saying our last goodbyes, wearing funky socks on Fridays and lots more! Check out our Facebook page to catch a glimpse of what we are like.
Interested?
Apply online with your resume & CV.
Bankstown Veterinary Hospital, Sth West Sydney, NSW (posted 17th November) Receptionist
Veterinary Receptionist Full-Time Position
We are seeking a professional and experienced receptionist with great customer service skills. Position is full time. No weekends.
Key job highlight:
- A caring and helpful team of professional and fun-loving individuals where everyone is valued and culture is paramount
- Supporting our veterinary team as they provide a high level of patient care
- Training to be able to handle reception and calls to a veterinary hospital
Key job functions:
- Veterinary reception duties (front of hospital, call answering, appointment booking etc)
- Client management and billing with Cornerstone practice management software
- General administrative duties (we already have in place a bookkeeper and practice/business manager)
Successful candidate qualities:
- Experience in a customer focused role is essential
- Experience within the pet care industry is preferred but not essential for someone with a keen interest
- Excellent attention to detail
- Excellent time management skills
- Excellent customer service skills
- Ability to work well in a team and independently
- Ability to multitask while still performing tasks to a high level of accuracy
- Enjoy working in a team environment where mutual respect for all is highly valued
About Us:
- We are a practice of two well established small animal veterinary hospitals in Bankstown and Peakhurst in operation for 73 and 26 years respectively.
- We seek to offer the best veterinary care to our community and in particular value a friendly and rewarding workplace for all team members.
- Our team includes multiple vets, practice & business manager, head nurse, nurses and animal attendant.
- Our management team is full of enthusiasm for what we do.
- We seek to nurture our team to achieve everyone’s individual goals and those of the practice. We aim to foster a culture of support and allow our team members to grow their skills, experience and the team’s cohesion by supporting each other.
Package and Conditions:
- Remuneration will be commensurate with experience and any additional skills
- 38 hours per week
- Position is located at Bankstown
Please send resumes to Chris Gallen, Practice Manager chris@bankstownvethospital.com.au
www.bankstownvethospital.com.au
Peregian Springs Veterinary Surgery, Sunshine Coast QLD (posted 17th November) Practice Manager
Peregian Springs Vet are seeking a Part-time Practice Manager!
We are your local vet clinic in the heart of Peregian Springs providing professional, progressive and personal veterinary care for your furry and feathered family members. Our team of highly trained, warm-hearted and compassionate staff are committed to the wellbeing of your pets. Our Vets have special interests and expertise in ophthalmology, animal behaviours, dental care, surgery, and more. We offer in-house specialty referral for orthopaedic and soft tissue surgeries, and sonography. Our compassionate veterinary nurses will make sure your visit to our clinic is as pleasant as possible for both you and your beloved pet.
If you are looking for an exciting opportunity to lead a dedicated team, and if have a confident “can do “attitude – this role will suit you!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
- 30 - 35 hours per week, permanent position
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
Please apply online with your resume and CV.
Glen Osmond Veterinary Clinic, Fullarton, SA (posted 17th November)
Veterinary Receptionist
Glen Osmond Veterinary Clinic is seeking a receptionist to join our team and help provide a passionate standard of service to both our clients and their pets.
Duties include:
- Talking with clients on the phone and booking appointments
- Managing patient files and records
- Processing payments and invoices
- Helping with stock orders
- Giving plenty of treats and cuddles to our fluffy visitors
- Sorting through emails and helping with some office admin
The ideal candidate should:
- be able to engage and connect with our dedicated client base
- be flexible and helpful in a team environment
- have excellent organisational skills
- show initiative and be able to adapt
Full time preferred with shifts Monday to Friday but will consider part time for the right applicant.
To apply please send a resume and cover letter to Perrine or Peter at office@glenosmondvet.com.au and feel free to check us out on Facebook, Instragram or at our website www.glenosmondvet.com.au
The Blackburn Vet, Blackburn South, Melbourne VIC (posted 16th November) Practice Manager
The Blackburn Vet is looking for a Practice Manager to join their team.
The Blackburn Vet is a small animal veterinary practice, providing veterinary service at the highest level since 1977. An established core committed clients, we are seeking a Full-time Practice Manager, however Part-time applicants encouraged to apply.
The right candidate will have a commitment and passion for high-level patient and client care and the desire to provide exemplary customer service. The perfect candidate will be able to work independently and as part of a team whilst demonstrating strong communication skills, along with having a collaborative team approach.
The role
We have a very strong team base and feel it’s the right time to appoint a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager’s responsibility will be to oversee the effective operations of the practices, this will include:
Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level.
Working with the directors to develop and implement business plans.
Providing professional and competent support to the team and playing an active role in their development plans
Challenge us to build upon our high standards of care and service.
Develop effective organisation systems and protocols to maximise efficiency and smooth workflow
What we are looking for:
- Veterinary Nurse with 4 + years’ experience, seeking the next step in their career highly desirable.
- An applicant that can commit full-time hours to the position will be ideal, however part-time applicants are encouraged to apply
- Previous Practice management experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans
Apply online with your CV and cover letter.
Animal Referral Hospital Essendon Fields, North-West Melbourne, VIC (posted 16th November) Reception Nurse/Triage
Triage Vet Nurse/Receptionist
Essendon Fields VIC
The Animal Referral Hospital (ARH) Essendon has a 24 hour per day, 7 days a week, dedicated emergency and critical care (ECC) service. The hospital is staffed with an outstanding team of emergency veterinarians and nurses working alongside specialists in ECC / internal medicine and surgery. We aim to provide a responsive, comprehensive emergency and referral service to Victorian veterinarians, their clients and their patients. We provide high professional and clinical standards, which are tempered with genuine care and compassion.
ARH is looking for an enthusiastic, energetic, dedicated Vet Nurse who loves customer service and wants to be an Emergency and Critical Care afterhours triage nurse on a part-time or casual basis.
Veterinary medical knowledge is essential for this position. The successful applicant must be a qualified nurse and have at least two years’ experience in the veterinary industry. Previous experience at a referral hospital with Rx Works would be an advantage; however, your professional approach is more important to us.
What Would It Be Like to Work With Us
The role is primarily responsible for front of house reception and triage of incoming patients to the Emergency Department and providing an exceptional level of customer service. This position is completely committed to emergency reception and customer service and will not involve any nursing tasks other than triage.
Reception-Triage is an autonomous nursing role and essential to patient safety and the efficient delivery of emergency care. Reception is the first point of clinical contact for all customers and their pets presenting to ARH emergency department and the point at which care begins. You must be able to confidently give informative and supportive advice to clients and referring veterinarians who are calling in regards to emergencies. You must also be able to confidently and calmly triage patients as they arrive and liaise with the rest of the emergency team in a fast and efficient manner. This role involves multitasking and consistently providing high quality customer service in a sometimes-hectic environment with high attention to detail.
About Your New Role
- Provide a welcoming and professional atmosphere for clients with exceptional customer service, face to face and over the phone
- Perform patient assessment / reassessment
- Sort patients into priority groups according to guidelines
- Support the veterinarians and nurses, liaise knowledgeably and accurately with staff and clients.
- Providing continuous improvement in the area of practice
- Reception administration duties and support
- Cash handling, EFTPOS and bank reconciliation
- General housekeeping
About you
You possess a friendly and professional disposition, have excellent communication, organisation and time management skills with a passion for achieving outcomes and will flourish in a face paced, team environment.
Essential Attributes
- Certificate IV in veterinary nursing or higher equivalent
- Ability to work autonomously and as part of a team
- Excellent communication skills
- Interest in veterinary emergency & critical care
Desirable attributes
- Previous experience in an emergency or referral hospital
- Knowledge of Rx works will be highly regarded (but not essential)
Benefits
- Working with a friendly and supportive emergency team
- On job training and continuous workplace support from senior nurses and veterinarians
- Continuous education and professional development.
- EAP service
This is a permanent part-time position with scope for additional hours. You will be rewarded with the opportunity to showcase your skills and take ownership of your role, within a highly successful organisation that truly rewards and supports its employees.
Please forward your application via email with the subject field ‘Triage Nurse Position’ with current CV, cover letter and references to Rachel Scholten, Emergency & Critical Care Nurse Manager, on r.scholten@arhvets.com
Veterinary Specialists of Sydney (VSoS), Sydney NSW (posted 15th November) Nurse Supervisor
Nurse Supervisor WANTED…
Rewarding. Well paid. Treated with respect AND work in a friendly environment whilst adding enormous value to the fastest growing Veterinary Hospital in NSW.
We are a privately owned emergency and specialist service, offering both mobile specialist services and a World-class, 24-hour, Advanced Treatment Centre, brimming with brand-new, World-class, ‘cutting-edge’ technology and equipment and an amazing team of over 130 passionate professionals.
About the Role:
We are looking for a full time highly motivated and organised person with the ability to work well with people at all levels of the business. This position is a maternity leave position with the chance to continue full time for the right leader. You will ensure a high standard of care while making sure our clients have a positive experience.
You will use your incredible leadership, training, and organisation skills to head up the nursing department, currently consisting of over 65 nurses across surgery, medicine, emergency, imaging, and anaesthesia, to enable them to ensure they always achieve gold standard patient and client care. You will maintain a cohesive and positive team and work environment that grows and develops as VSOS grows, including:
- Ensure clear, timely & accurate communication, between all nursing and support staff.
- Leadership and supervisory support for all nurses, junior and experienced.
- Assist with any nurse conflict management and performance reviews.
- Provide senior management with regular feedback and be involved in regular meetings with senior management.
- Be active in liaising with vets and management to identify gaps in nursing knowledge/skills development.
- On the job training of junior nurses both day and night to ensure all nursing personnel are aligned.
- Develop a talent program (training and development) with internal and external trainers and have these recorded and uploaded to our systems.
- Be the main contact for all training and development for nursing staff.
- Audit, review and implement Lean 5S efficiencies across the nursing department.
- Coordinate nursing resources, rosters, schedules & workloads.
- Be active in assisting with changes or ideas for improvement.
- Enhance relationships, to promote & maximise cooperation.
- Driving positive staff culture & morale throughout the nursing department and overall hospital.
- Setting an example of a great attitude at all times.
About You:
We are the fastest growing Vet Hospital around, with over 130 staff, so the question is. How fast are you? Can you keep up? Are you game enough to step outside of your comfort zone and make a difference? We hope so.
Of course, you need to have something to brag about. Incredibly Organised. Highly Experienced Nurse. Thought Leader. Motivated. High Standards. Communicative. Passionate. Team Player. And;
- Certificate IV in Veterinary Nursing
- 2+ years’ proven experience in a leadership supervisory position preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of general business software and aptitude to learn new applications; such as ezyVet, Cubex inventory system, and smartflow patient management.
Your income and career path are only limited by your imagination, but you better hurry, because we’re in the fast lane looking for runners.
If this sounds like the position for you, or anyone you know, please contact: HR@vsos.com.au or call +61 2 8376 8767.
Video tour: www.youtube.com/watch?v=A7MzHOrIa8Q
Photo link: www.vsos.com.au/advanced-treatment-centre-now-open/
Pet Emergency and Specialist Centre PESC, East Malvern (posted 12th November) Receptionist
Pet Emergency and Specialist Centre are seeking a Part-time Receptionist.
About the business
Located in Malvern we are a busy 24/7 Veterinary Specialist Referral & Emergency Centre.
About the role
- Previous Veterinary or Receptionist experience preferred.
- A busy, varied & unique role utilising your customer service skills.
- You will be the key interface between our clients & vets. We are looking for a candidate that
- will take pride in their role and enjoy making the evening run smoothly for all by utilising their multi-tasking skills whilst remaining calm in fast-paced environment.
- 30 hours per week roster
- Two applicants will potentially be offered a role. One applicant will be a day-time role 8am - 4pm and the other night time/evening shifts 4pm - 11pm. Please specify which role you are interested in within your cover letter. Both roles will involve a rotating weekend roster.
- Night shifts and day shifts available. Please enquire for more details.
Skills and experience
- Excellent customer service & phone manner, attention to detail & task completion are paramount.
- Ability to multi-task in a busy environment whilst working autonomously. Duties will include: client interaction, document scanning, making appointments, payment processing, some debt collection, emails incoming & outgoing, client insurance claims and other duties as required which may involve animal handling & minor cleaning.
- We are looking for a candidate that will take pride in their workspace & role as our receptionist .
- Mature candidates are encouraged to apply.
Please apply with your CV and cover letter to ricci.trower@vetpartners.net.au
Reservoir Veterinary Clinic, Reservoir, North Melbourne VIC (posted 12th November) Practice Manager
Practice Manager - Full Time
Reservoir Veterinary Clinic is a small animal veterinary practice, providing veterinary service at the highest level. With an established core of committed clients, we are currently looking for a motivated and compassionate full-time Practice Manager.
This role requires commitment to 76 hours a fortnight, including Saturdays. Part-time applicants are still encouraged to apply.
The right candidate will have a commitment and passion for high level patient and client care and the desire to provide exemplary customer service. The perfect candidate will be able to work independently and as part of a team whilst demonstrating strong communication skills, along with having a collaborative team approach.
The role
We have a very strong team base and feel it’s the right time to appoint a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager’s responsibility will be to oversee the effective operations of the practices, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level.
- Working with the directors to develop and implement business plans.
- Providing professional and competent support to the team and playing an active role in their development plans
- Challenge us to build upon our high standards of care and service.
- Develop effective organisation systems and protocols to maximise efficiency and smooth workflow
What we are looking for:
- Veterinary Nurse with 4 + years’ experience highly desired but not essential
- An applicant that can commit full-time hours to the position will be ideal, however part-time applicants are encouraged to apply
- Previous Practice management experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans
Apply online with your CV and cover letter.
Indigo Veterinary Services, Beechworth, North East Victoria (posted 12th November)
Veterinary Admin/Reception Role
Part-time (potential of Full-Time for right candidate)
Do you love the satisfaction of delivering a 10/10 customer service experience? Are you fastidiously organised with an acute attention to detail? Have you got high level oral and written communications skills?
Indigo Veterinary Services is looking for a dedicated receptionist and administration assistant, with enthusiasm and energy to be on our front line to deliver compassionate and skilled veterinary care to the community of Beechworth and surrounding localities.
Beechworth is an historic rural town located in the beautiful northeast of Victoria. We are an independent mixed practice, although the majority of our work is with domestic pets. Our current staffing is based around 2 FTE vets and 3 FTE nurses, and we are about to relocate into our new purpose-built hospital by the end of 2021. This is a very exciting time to join our team!
Find out more about us: www.indigovets.com.au
Your tasks in this role include:
- Coordinating the front of house, including welcoming clients and managing the flow of animals through the consultations and hospital admissions and discharges.
- Answering telephones and handling email enquiries
- Booking appointments & maintaining schedules
- Invoicing, taking payments, and sending accounts.
- Counter sales.
- Managing clients’ overall experience
- Recordkeeping and filing (hardcopy and digital)
- Admin tasks that keep the hospital running
- Assisting with inventory management and stock control
- Assisting with social media campaigns and marketing programs
- Assisting with our regular program of staff meetings and training.
This position conditions include:
- Part-time position initially (with a view to Full-time)
- Commencing salary will be at award rates (under the Animal Care and Veterinary Services Award)
- Ongoing training which provides career development opportunities
- Staff discounts on products and services
- Rosters that have some flexibility to fit with family care commitments
- A job that gives great pleasure through your daily interactions with our lovely friendly clients and our supportive team of vets and support staff
- Some time spent fussing over some very cute pets.
If this sounds like the job for you, please email your PDF cover letter and an up-to-date resume by December 3rd, 2021, to: ATTN: Dr Helen Robinson indigovets@gmail.com
If you have any questions, after submitting the above-mentioned documents, then please send a text message to 0499 256 301 and I will get back to you.
Lort Smith Animal Hospital, North Melbourne VIC (posted 12th November) Training and Development Coordinator
Training and Development Coordinator
- Permanent full-time
- Not-for-profit sector
- Based in North Melbourne
Lort Smith is an iconic Melbourne institution serving the community for 85 years. The organisation still continues the legacy of Louisa Lort Smith who founded the Animal Hospital in 1936.
Lort Smith’s mission is to improve the health and happiness of animals and the people who care for them. We do this via three very important streams of work; in our Animal Hospital by providing exceptional veterinary care and preserving the human-animal bond irrespective of a person’s circumstance; in our Adoption Centre by providing sanctuary, rehabilitation, welfare and a new home for animals; and through our Community Outreach programs by promoting responsible pet ownership and nurturing the human-animal bond.
In this role, you will be working in a large team of dedicated nurses and vets in a fast-paced environment. Your ability to work collaboratively and build relationships with departmental head nurses, senior vets, OHS manager and customer services manager.
As a senior member of the Nursing Team, Training and Development coordinator assist in delivery of clinical services as well as training, educating and mentoring nursing and graduate nursing staff. Specifically, the role is responsible for formulating and delivering nursing education programs to ensure individuals deliver safe, knowledge-based care, as well as fostering a culture that supports and promotes quality improvement and innovative models of care. This role also assists and informs development of standards of care and ensuring quality through the assessment and evaluation of clinical procedures within the nursing cohort.
The Role:
- Provide support to nurses to enable them to achieve clinical and mandatory competency requirements
- Coordinate the development, maintenance and staff attainment of a range of clinical competencies
- Ensure compliance with relevant policies and procedures to ensure effective and safe operation of the hospital
- Deliver and/or coordinate internal and external nursing education programs including program evaluation
- Implement a Competency Framework to assess nursing staff against mandatory competency requirements
- Assist departmental and broader clinical teams to develop and maintain standards of care
- Manage nursing education budget within agreed timeframes and financial delegations
- Assist Head nurses and MNSQ with performance of staff
- Deliver actions and initiatives in accordance with Strategic and Hospital Business Plans
- Work with departmental head veterinarians to identify opportunities to empower nursing roles and to develop training to effectively develop these roles.
About you:
- A minimum of 4 years veterinary practice and/or hospital environment
- Completed formal qualifications in Veterinary Nursing, Certificate IV Veterinary Nursing or equivalent
- Demonstrated current advanced veterinary nursing knowledge with demonstrated experience as a mentor
- A minimum of 4 years veterinary practice and/or hospital environment
- Ability to mentor and train staff in clinical competencies
- Ability to provide a high level of emergency care to all animals within the organisation
- Excellent animal handling and triaging skills
- Competent in the management of complex clinical cases requiring substantial professional experience and initiative
If this sounds like the job for you - apply now!
Click here for a copy of the position description, or please email careers@lortsmith.com
To learn more about Lort Smith and the wonderful work we do, please visit www.lortsmith.com
Lort Smith is an equal opportunity employer and supports workplace diversity.
Hampton Park Veterinary Hospital, Sth East Melbourne (posted 12th November) Customer Care
Customer Care Part Time
South East Melbourne Suburbs
You will be welcoming face of the practice and responsible for taking care of ‘front of house duties’.
If you have a "nothing is too much trouble" attitude and are willing to go above and beyond to "wow" our clients, make them feel comfortable, then you will be the perfect fit.
We want a dynamic personality to care for our clients.
This role is the vital to our team performing seamlessly! Never was this more apparent than maintaining fulltime operation through the COVID pandemic.
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or from a completely different industry that has transferrable skills.
The clincher is you must possess:
- Proven outstanding customer care skills.
- Excellent communication skills: in person, on the phone & computer skills.
- You must be able to thrive in a busy veterinary hospital environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
If you are organised, can work unsupervised and follow instructions (....with your own flare and initiative of course) then this job is for you!
The role is approximately 29hrs per week, 5 days a week that's 2 shifts requiring availability 8.15am- 2.15pm, 2 afternoon shifts 2-8pm and a rotating shift morning/afternoon equally shared.
If you think you could be our next team member then we need to hear from you.
For clarity, this is a customer care role and is not regarded as a stepping stone to veterinary nursing.
The Application Process
Please send your CV and covering letter to:-
application@hamptonparkvets.com.au
Attach to your email, a voice-memo recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
PETstock VET Hoppers Crossing, South West Melbourne VIC (posted 12th November) Receptionist
PETstock VET Hoppers Crossing is looking for an experienced Part-Time Receptionist!
PETstock VET Hoppers Crossing is a privately owned business under the PETstock banner. We are four years old and growing rapidly. Our fun and friendly team consists of 6 vets and 4 nurses and 3 receptionists. We pride ourselves on caring for all pets as one of our own. Our facilities are purpose built and well maintained. We practice high standards of customer service and veterinary medicine, while keeping on top of continuing education.
The perfect candidate:
- Will have reception or admin experience.
- You must have amazing customer service skills, along with a bright and bubbly attitude.
What's involved:
Multi-tasking phones and clients at reception, scheduling appointments, taking payments, processing insurance claims, filing, emails, preventative health advice and giving lots of treats to dogs, are just a few of the roles you will conduct.
The ideal candidate will work 16-30 hours per week, with one in three Saturdays. You will work well as part of a team and independently. Initiative and a can-do attitude are a must. Still keen?
PERKs of being a PETstock team member:
- A strong commitment to your growth & development
- You will be recognised for your hard work & passion in our regular awards programs
- Significant employee discount for you, your family & your pets
- The opportunity to contribute & make a difference in the lives of pets and their families through PETstock Assist, our in-house charitable foundation – for more info: https://www.petstock.com.au/pages/petstock-assist
- Access to PETstock’s #petspiration Health & Wellbeing program
- Free mental health counselling support services & discounted health care, banking & financial services
- Access to paid parental leave/compassionate and purchased leave
- The opportunity to be part of a fun, caring work culture, where you will be made to feel part of the PETstock family
Check out our Website or Instagram page to learn more about us.
Please send applications to Lee Baker on: hopperscrossingmgr@petstockvet.com.au
Pets Health - O'Halloran Hill Veterinary Centre, Adelaide SA (posted 11th November) Receptionist / Administration
Veterinary Admin/Reception Role
Part-time (potential of Full-Time for right candidate)
Do you love client-facing opportunities, and thrive working in a receptionist role?
We are looking for an enthusiastic, energetic, dedicated veterinary receptionist.
Make a genuine difference as you join a team of dedicated veterinary professionals, committed to delivering compassionate, reassuring veterinary care.
- Part-time position available (with a view of Full-time)
- Salary relevant to experience
- Ongoing training and development
About Us:
We are 100% family-owned and operated. For over 20 years, we have delivered veterinary excellence, based on the quality of our service and range of diagnostic equipment. We recognise that our team is the foundation of not just our business, but of our way of life. We are a supportive team, built on learning, trust, innovation, and fun.
Find out more about us: https://petshealth.com.au
The Role Includes:
- Answering telephones
- Booking appointments & maintaining schedules
- Invoicing, payments, and sales
- Client relations and rapport building
- Managing clients overall experience
- Recordkeeping / Admin tasks that keep the clinic running
- Stock control
- Maintaining front of house
We offer:
- Discounts for your pet/s
- Roster flexibly (we are open Monday to Friday 8am to 6pm – No weekends or after-hours)
- Team-based healthcare delivery
- A job that you'll love and the satisfaction of making a difference
As an inclusive, collaborative work team, we only want you to be authentically you. Our team is built on a culture of learning, trust, openness, and fun. For over 20 years, we have supported the growing needs of our team, ensuring a flexible, changing workplace to meet individual needs and the changing needs of our clients.
To apply, please email your PDF cover letter and resume to: ATTN: Alison Wyld alisonwyld@petshealth.com.au
Gladesville Veterinary Hospital, Lower North Shore Sydney NSW (posted 11th November) Receptionist / Nurse
Gladesville Veterinary Hospital is looking for an amazing Casual Receptionist/Vet Nurse to join our close-knit team!
Gladesville Veterinary Hospital is a large, A-class, small animal veterinary practice located on Victoria Road in Gladesville. We have a dedicated team of vets, nurses, receptionists and lots of support staff who provide best practice care and treatment to pets from all over Sydney. Although we are a large hospital, our ethos focuses on maintaining a friendly, ‘family’ atmosphere where our clients can bring their pets to be treated by people they know and trust.
We are currently looking for a casual receptionist/veterinary nurse. The shifts vary but will be within the hours of 8:00am and 8:00pm during the week. Flexibility to cover other shifts as needed will be viewed very favourably!
Your key responsibilities will include, but are not limited to:
- Provide effective support to veterinarians in all aspects of veterinary nursing, including anaesthetic monitoring, animal handling, IV catheter placement and blood collection
- Maintain an excellent level of patient care and customer service at all times, treating every patient as if they were your own
- Maintain a consistently high level of organisation and cleanliness in the hospital and kennel areas at all times
- Assist with reception and administration tasks as required
The ideal candidate will possess the following attributes:
- Certificate IV in Veterinary Nursing or currently studying (or equivalent) and min 1 years’ veterinary nursing experience.
- A keen desire to deliver excellent standards of patient care and customer service at all times
- Ability to work well and multitask under pressure in a high-volume, busy work environment
- Have previous experience using RxWorks (desired, but not essential)
- Reliability and punctuality
- Excellent general literacy, numeracy and computer skills
- Excellent communication and organisational skills
- Compassion and understanding for both pets and their owner
Interested in the role?
Apply online with your CV and Cover letter or by emailing: chantelle.fernandes@vet.partners
Paralowie Veterinary Surgery, North Adelaide SA (posted 11th November) Practice Manager
Practice Manager - Full Time
Paralowie Vet Surgery is a full-service veterinary practice dedicated to the treatment and care of domestic and exotic pets for over 30 years. Our team of highly skilled and experienced veterinarians and veterinary support staff are dedicated to providing compassionate care for our patients.
The right candidate for this position will have a commitment and passion for high-level patient and client care and the energy and drive to strive for positive outcomes. They will continue to develop and facilitate a fun, friendly and positive environment at Paralowie Veterinary Surgery, ensuring that our staff are contributors to our healthy working environment.
This role will require:
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Ability and the desire to lead, engage and manage a dynamic and high achieving team
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to get involved at all levels, with positivity, energy and drive
- Effective time management and organisation skills
- Sound business knowledge and basic financial understanding
What we are looking for:
- Experience in a Team Leader/Senior Veterinary Nurse position or previous experience as a Practice Manager
- The ability to lead, manage and support the performance of your team to ensure excellent customer service and clinical management of cases
- Strong communication skills with the desire to build effective working relationships
- Good business acumen and excellent organisational skills
- Superior administration skills and proven ability to maximise operational efficiency
- The desire to grow the clinic to the best it can be!
Apply Now
Apply online with your CV and cover letter or by emailing: chantelle.fernandes@vet.partners
Yarra Ranges Animal Hospital, Outer North East Melbourne VIC (posted 10th November) Receptionist
Veterinary Receptionist Required – Full Time Role
Yarra Ranges Animal Hospital is seeking a full-time experienced veterinary receptionist to join our busy and growing practice. We are a family-owned mixed practice located in Lilydale, Victoria with a branch clinic in Yarra Glen. Our practice was established in 1982 and over the past few years has seen massive growth in both small animal and equine work servicing the lovely Yarra Valley. We are 5 full time veterinarians and nursing staff who work as a relaxed and supportive team across our two clinics. Our main hospital in Lilydale is open from Monday through to Saturday.
We are looking for an experienced veterinary receptionist to join our growing team. Our receptionists are the face of our clinic and are responsible for handling telephone and email enquiries, booking and organising our busy schedule and occasionally assisting our nursing team. Your most important job is ensuring that our clients receive the best possible experience engaging with our clinic.
The ideal candidate will possess most of the following qualifications:
- Certificate IV in Veterinary Nursing.
- Previous experience working as a veterinary nurse or receptionist (minimum 2 years)
- Sound knowledge of OpenVPMS
- Excellent communication and organisational skills. This is a busy role and you must be able to handle multiple tasks simultaneously.
- Friendly and easy-going with clients and co-workers is a must.
- Any equine experience will be viewed favourably.
Even if you don’t tick all those boxes but feel that you are ideal for this role, please don’t hesitate to get in contact with us.
Please send your CV and cover letter to Dr Ben Fell: ben@yarrarangesvet.com.au or phone us on 03 9739 5244 to discuss.
Albion Park Veterinary Hospital, South Coast NSW (posted 10th November) Vet Receptionist / Nurse
Experienced Vet Receptionist / Vet Nurse Required - Full Time
Join our supportive team of experienced veterinarians and qualified nurses. The hospital is well equipped and we practice at a high level of veterinary care. We offer ongoing training to help you achieve your career goals. We require a champion Veterinary Receptionist / Nurse to join us full time Mon - Fri (no weekend hours).
We are located in a beautiful tourist destination with plenty of opportunities to enjoy surfing, fishing, hiking and vineyards.
We are close enough to Sydney to also allow you to enjoy all that city life has to offer.
We require a Veterinary Receptionist with small animal nursing experience to join our team:
Do you have these essential skills?
- Team player
- Strong Administrative skills
- Strong customer focus.
- High attention to detail.
- Excellent communication skills
- Flexibility
- Proven ability to work in a fast paced small animal veterinary reception/hospital.
If you have the skills required to fill this position and you are a strong team player with a good sense of fun.
Please contact us today!
PM me if you are interested or call Mon-Fri
Tess: 61 242 563 638
Salisbury Veterinary Surgery, Southern Brisbane, QLD (posted 9th November) Practice Manager
Full-time Practice Manager – Salisbury Vet Clinic
Salisbury is located 9 km away from the heart of the Brisbane CBD and is an established residential and industrial area. Salisbury Vet Surgery has been providing services to the surrounding community since 1983 and has a strong reputation in the area. Our recently renovated clinic is part of a new Medical hub that is being created for the area, with Dentists and Heart Specialists confirmed as new neighbouring tenants.
About Salisbury Vet surgery:
- 3 Veterinarians
- 4 highly skilled Veterinary Nurses
- 3 consulting rooms
- A well-equipped operating theatre and wet room
- Smartflow System that is also integrated for GA monitoring, New PM system will be RX works, New handheld Digital Dental Xray, General Digital Xrays, Ultrasound, In-House REM Machine for Pathology
- We are open Monday to Friday 8.30 am to 6 pm and Saturday from 8.30am to 12.30pm
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
- Some nursing duties are also required
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
- Experience as a veterinary nurse
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse seeking to move into Practice manager role.
- Experience with RxWorks
Please apply online with your cv and cover letter. https://jobs.jobvite.com/vetpartners/job/ov9khfwZ
Brisbane Pet Surgery, Bowen Hills, Brisbane QLD (posted 9th November) Receptionist
Veterinary Receptionist Required
Our hospital has grown rapidly from 1 vet and 1 nurse to 3 vets and 6 nurses and a receptionist over just the past 24mths since opening. We are moving to larger/new premises in approx. 7 weeks. We have one receptionist 3 days per week but need another part time or full time receptionist.
Our receptionist is responsible for most of our email enquiries, our phone call enquiries and forms that link between our clients and our nursing/veterinary staff. This is a very busy role as we receive a very large number of emails every day. The role is suited to someone that loves the customer aspect rather than the patient/hospital aspect of our industry.
We are open from 7am to 6 pm Mon to Fri and 8am to 2pm on Sat. Our receptionist is normally present from 8am to 4pm each week day, though we can offer flexibility around this as regards starting and finishing times.
Please contact us via email or in person if you would like to see if this position is for you.
Dr Scot Plummer - Owner/Senior surgeon
scot@brisbanepetsurgery.com.au
Laura Moran - Senior nurse
laura@brisbanepetsurgery.com.au
Brisbane Pet Surgery
10 Campbell St
Bowen Hills Brisbane 4006
07 3064 1064
Animal Emergency Centre Mount Waverley, South East Melbourne VIC (posted 9th November) Vet Nurse Manager
Vet Nurse Manager
Mount Waverley VIC
The Animal Emergency Centre Mount Waverley has a unique opportunity for a passionate and innovative Nurse Manger to join our Team, who is motivated by leading an ECC nursing team including ancillary services, to provide a safe and high standard of patient care and client service. The Nurse Manager will work closely with the Business Manager and Vet Directors on all aspects of running the hospital and assume overall responsibility for the nursing department.
Responsibilities would include;
- Managing day to day operations of the hospital
- Overseeing nursing care and client services
- Leading and developing the nursing team, and building a positive team culture
- Workforce planning including rosters and recruitment
- Clinical shifts as part of the nursing roster
- Availability to work weekends, evenings, and public holidays
- Inventory management
- Administrative tasks
- Contributing to the continuous development and improvement of the AEC
The Nurse Manager role is an exciting opportunity to join one of Melbourne’s most dynamic ECC hospitals, where there is a genuine drive to provide a supportive and caring work environment. The role will be supported by a highly experienced and collaborative leadership team, with over 15 years of veterinary leadership and management experience.
At the AEC we are passionate about providing our team with the opportunity to perform to the best of their abilities. Our Nurse Manager plays a key role in developing and mentoring our nurse dept, therefore a high motivation in these areas is crucial.
What you need to bring
- Cert IV in Veterinary Nursing or equivalent
- A passion to lead and motivate a high functioning nursing team
- Exceptional organisational skills
- A keen eye for rostering
- Leadership and team building skills
- Ability to work autonomously
- Previous experience in leading a team
What can AEC Offer?
- Paid Parental Leave!
- A stable team of passionate vets & Nurses – Our team member retention is outstanding
- A skilled, motivated, and caring team
- An encouraging learning environment for advanced training
- Opportunities for professional development and career growth
- An impressively stocked food pantry
- A challenging and rewarding position – What doesn’t challenge you, won’t change you!
If you’ve been wanting to elevate your career to the next level, then please email your application including a cover letter and CV to todd.wade@aecvet.com.au
Pet Emergency at Stafford Heights, Brisbane QLD (posted 4th November) Receptionist
Weekend Receptionist
Pet Emergency – Stafford
About us
Pet Emergency and QVS is a privately owned 24/7 specialist hospital, in Brisbane, based across two sites at Stafford and North Lakes. We are committed to providing compassionate, progressive, evidence-based care that supports the animal-owner bond. We are a diverse group of specialists, technicians and support members (numbering over 150) that work in a jovial, cohesive and enjoyable environment. Current disciplines include internal medicine, surgery, emergency and critical care, theriogenology, dermatology and cardiology, with plans to expand beyond this. We will be relocating to a world class purpose built hospital in early January 2022.
The Role
We are seeking a receptionist for our Stafford hospital to work weekends. The receptionist is the first point of contact for all customer enquiries to the hospital. The receptionist is required to provide high quality customer service when greeting customers in person and over the phone. They must provide exceptional communication skills to ensure the front of house runs smoothly and efficiently and this efficiency continues throughout the hospital. There are multiple nurses and veterinarians always in the hospital to assist on reception during those busy times.
What we offer:
A fascinating and varied role within a supportive and highly skilled team, where every member is valued for their contribution.
We offer:
- An ongoing professional development.
- A Work/Life Balance Program that includes gym and yoga membership discounts, massages
- A quarterly employee recognition program.
- Access to an external employee assistance program
Hours:
Saturday 12pm – 8pm and Sunday 7am – 3pm. A willingness to assist on weeknights and public holidays would also be desirable.
About you:
The successful candidate will have:
- Experience in a similar role preferably in a health related field.
- Excellent telephone manners
- Demonstrated ability to prioritise at times conflicting deadlines
- A friendly, easy going nature and the ability to work both independently and as part of a team.
Desirable Criteria (not mandatory):
- Emergency triage experience
- Animal handling experience
- Work experience in a veterinary practice an advantage
Pay will be commensurate with experience and qualifications.
If this role sounds right for you and you would like to become part of the Pet Emergency team, please email your application, including a cover letter and resume to: katelyn.dehayr@qldvetspecialists.com.au
Greencross Vets Kawana Waters, Sunshine Coast QLD (posted 3rd November)
Vet Practice Manager
Kawana Waters QLD
An opportunity for a Practice Manager to join our Kawana Waters team on a permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 4 or more years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Rebecca Smith, Regional Manager on rebecca.smith@greencrossvet.com.au
PETstock VET Brighton, Butler, WA (posted 3rd November) Practice Manager
Practice Manager Full-Time – Petstock Vet Brighton
- We are looking for our next inspiring leader for our Brighton team. Sadly, we are losing our wonderful Practice Manager who has been with us for 7 1/2 years, to her other home back in New Zealand.
- Would you like to consider filling some big shoes by leading our wonderful, tight team at Petstock Vet Brighton? (PS They sure know how to celebrate with cake!!)
- Do you have proven experience in management, with strong leadership and team building skills ensuring your team has direction? Are you at the point in your vet nursing career where you are ready for a new challenge?
- Do you display personal resilience, excellent communication skills and time management?
This opportunity is for a full-time Practice Manager with a preference for a minimum of 3 years quality nursing experience, and leadership and manager experience. However, for the right candidate we are open to discussing other qualifications that may make you a suitable applicant for this role. A Cert IV Vet Nursing qualification is also desirable.
This role will also include:
- rostering
- stock management
- financial budgeting
- Ezyvet software and Point of Sale management etc.
- coaching and developing your team to reach their full potential
You will have great support from our in-clinic Vet Manager and Nurse Manager, your direct Area managers in WA and our wonderful Petstock Vet Support team based in Melbourne.
We are a well-established clinic and are soon embarking on some very exciting renovations! We have fantastic facilities, including digital x-ray, dental suite and xray, a full surgical theatre, anaesthetic monitoring equipment, patient warming system, oxygen generators and much more!
At Petstock VET, not only do we strive to provide the highest quality care, but our services are also accompanied by the highest quality pet food, accessories and pet services in our adjoining Petstock stores.
Our Vet hospitals partner with our charity foundation – Petstock Assist to support local animal care, community groups & national pet adoption days. Click this link to find out more about the wonderful work Petstock Assist does every year: https://www.petstock.com.au/assist
100% Australian & family owned & operated, Petstock offers the feel of a local run practice with the benefits of a National brand.
To apply to join our Brighton team as our next inspring leader, please visit the PETstock VET Careers homepage -
https://prod.petstock.com.au/petstocksite/idibu/job/list?job=33505730
Cowra Veterinary Centre, Central West (posted 1st November) Receptionist/ Veterinary Nurse
Veterinary Nurse/Receptionist
About the Position:
Are you passionate about providing high standards of veterinary care to your patients and the best possible service to your clients? Do you want to join a small friendly team looking to make a positive difference in our community? If your answer to these questions is a resounding Yes, we want to hear from you.
Due to ongoing growth in our business, our determination to be a family-friendly and mental-health friendly employer and a fast-approaching new arrival for not one but two of our nurses, we need more help.
We are looking for a veterinary nurse and/or receptionist to join us in a permanent part-time role (ideally 3 or 4 days per week but we can be flexible!). We are also flexible about the role being primarily veterinary nursing or primarily reception or a mix of both. In a perfect world, the right candidate would also be available for after hours and weekend on-call nursing work. Remuneration is well above award and will be negotiated based on experience.
About Us:
Cowra Veterinary Centre is a 2.5-vet rural mixed practice located in the central west of NSW. We moved into our new purpose-built clinic close to three years ago, so everything is well designed, sparkly, and new and works really well.
Our caseload is approximately 3/4 small animal and 1/4 large animal (beef cattle, horses, sheep, dairy cattle). We are open 5.5 days per week and offer a 24-hour emergency service. We run a branch practice in a nearby town two afternoons per week.
We have a small, happy, and harmonious team (3 vets, 3 full time nurses and 6 part time receptionists/nurses). We are well equipped with inhouse IDEXX (Catalyst), digital radiography, ultrasound, IM3 Elite unit (with dental x-ray to come) and have invested in excellent anaesthesia monitoring including ETCo2, ECG, temperature control and supportive therapy.
We believe in the importance of a good work-life balance (work to live, not live to work) so operate on a 4-day work week roster for our vets and nurses and we encourage positive mental health practices. Continuing education is strongly encouraged for all staff, and we include VNCA membership as part of employment.
For more information on our practice, please see www.cowravet.com.au or 
Cowra Veterinary Centre, 32 Grenfell Road, Cowra NSW 2794
For further information or to apply, please contact Dr Peter Launders on 02 6341 3113 or email cowravet@bigpond.com
Advanced Vetcare, Kensington, Inner Melbourne VIC (posted 1st November) Receptionist
FULL TIME VETERINARY RECEPTIONIST
Advanced Vetcare is a veterinary referral centre with 24-hour emergency and critical care support. We are a continually growing purpose-built facility in central Melbourne. We currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services. We also offer rehabilitation services in the form of veterinary physiotherapy and canine hydrotherapy.
After 14 years with us a much loved team member is soon to retire. As such we are pleased to invite applications from experienced nurses or veterinary receptionists for a client services role in our busy front of house team.
The successful candidate will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The position will require someone with a friendly, welcoming and professional attitude, as well as outstanding communication skills. This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
Please note this is not a training position and a minimum of two years’ experience in a clinic is desired. This position is considered to be full time and will contribute to hours rostered over weekday, evening and weekend shifts.
We are a large and dedicated team in a progressive hospital who aims to provide the highest level of service to our patients, our clients and our referring vets. Interested parties should submit a letter of introduction, resume and three current referees to the details below.
Apply to: nickee.angell@advancedvetcare.com.au
Check us out at: www.advancedvetcare.com.au
Highgate Hill Veterinary Surgery, Inner Sth Brisbane, QLD (posted 1st November) Casual Receptionist
We are a looking for a talented Veterinary Receptionist to join our wonderful team in a casual role at Highgate Hill Veterinary Surgery.
Our ideal candidate will have:
- a background in vet nursing
- outstanding communication and a friendly manner
- attention to detail
- the desire to become an integral part of our client facing team
- interest in doing some nursing duties as well
Our newly renovated premises in Dutton Park are large and comfortable and you will have a supportive and friendly team to work with. Our nurses are also highly skilled and all too happy to give you a helping hand.
We believe we have THE MOST pleasant clients in all of Australia, which makes our work life just so enjoyable.
We can be flexible on days and hours worked – just let us know your availability.
Please send enquiries and resumes to: emil.millerson@uqconnect.edu.au
Rose Avenue Veterinary Hospital, Coffs Harbour, NSW (posted 29th October) Veterinary Nurse/Receptionist
Veterinary Nurse/Receptionist
COFFS HARBOUR NSW 2450.
An exciting opportunity exists to join our fun and caring team at Rose Avenue Veterinary Hospital, on a full/part-time or casual basis.
THE ROLE:
- Reception duties, providing personalised client care, admissions, discharge, scheduling, other the counter sales, communications.
- Impatient Nursing Tasks – TPR, patient care, animal restraint and handling.
- Surgical Nursing Tasks – pre and post operative care, including IV catheter placement, blood collection. When competent induction and intubation. Perform minor procedures eg dental scale and polish.
- Cleaning duties.
- The position can be tailored to suit you-from 100% reception duties to 100% nursing or a mix of each.
WHAT WE ARE LOOKING FOR:
- A minimum of 2 years veterinary nursing experience with appropriate qualifications.
- Excellent customer service skills.
- An ability to work well within a team.
- A can do attitude.
If you are interested please send in your CV and a cover letter to vets@roseavevet.com.au or contact Alli or Andrew on (02) 6652 1566.
Craigieburn Animal Hospital, North Melbourne, VIC (posted 29th October) Practice Manager
VETERINARY PRACTICE MANAGER
REPORTS TO: Practice Owner
POSITION OVERVIEW:
Craigieburn Animal Hospital is a well-known and highly successful veterinary practice in the north of Melbourne. The hospital extends its services over three sites and the practice manager will have responsibility of managing operations at all three sites. The practice manager will need to work collaboratively with team leaders of each site.
The practice manager is responsible for the business activities of the practice including hiring and training support staff; working with the owner to prepare financial statements and budgets, monitoring key performance indicators, and setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.
This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.
RESPONSIBILITIES
CLIENT RELATIONS
- Promotes a client-centred environment and facilitates programs and processes that meet client needs.
- Maintains the practice philosophy for attracting new clients and retaining existing clients.
- Facilitates resolution of client problems that doctors, or other staff members.
- Resolves financial problems with clients.
- Establishes processes for effective communication with the clients. This includes timely response to clients’ telephone and email queries.
- Ensures processes are developed and implemented for effective client engagement.
HUMAN RESOURCES
- Plans and organizes all personnel activities.
- Develops and updates the employee handbook, written job descriptions, employee personnel files.
- Schedules and coordinates regular performance reviews.
- Hires and manages support staff and/or staff supervisors.
- Responsible for staff roster for all three sites.
- Ensures that appropriate staff clinical and non-clinical are available at all times at all sites.
- Provides phase training and helps staff plan for continuing education.
- Responsible for any conflict resolution as required/applicable.
- Is accessible by staff while maintaining a professional relationship with them.
FINANCE AND ACCOUNTING
- Works with the accountant in preparing budgets and financial statements providing information for tax planning and tax returns.
- Reviews financial statements and key performance indicators.
- Prepares and provides financial reports to the practice owner as requested.
- Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals.
- Supervises usage of practice software to ensure that client records are entered consistently and correctly.
- Monitors and reports on accounts payable and receivable.
- Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices.
HOSPITAL FACILITY
- Develops a schedule for hospital maintenance; contracts for and supervises all maintenance activities to ensure that practice medical standards are met.
- Orders and supervises storage of non-medical supplies.
- Maintains a facility visually appealing to client and staff.
- Designs and administers safety and security regulations and training.
- Ensures Covid protocols are implemented and maintained.
- Ensures any other relevant infection control measures are implemented and maintained as required.
MARKETING
- Initiates new programs and markets services through public relations campaigns.
- Promotes internal marketing programs to increase client/patient visitation rate.
OTHER
- Communicates objectives, motivates staff, builds, and maintains morale; maintains core values and standards.
- Escalates all incidents and complaints to the practice manager/delegate.
- Coordinates and at times chairs practice staff meetings.
- Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
- Understands and carries out oral and written directions.
- Promotes continuous quality improvement.
- Performs other duties as assigned.
POSITION REQUIREMENTS
EDUCATION AND LICENSURE REQUIREMENTS
- Bachelor’s degree in business or related field is desirable but not compulsory.
EXPERIENCE REQUIREMENTS
- Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and in people management.
- Desirable minimum three years working in a veterinary practice however candidates with extensive experience in management are also encouraged to apply.
PERSONAL REQUIREMENTS
- Feel and express a genuine liking for animals and for working in an animal care environment.
- Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions
- Must be able to tactfully demonstrate management capabilities.
- May be required to work uncommon hours and overtime as requested by the practice owner/delegate.
- Deal intelligibly, pleasantly, and efficiently with clients on the telephone and in person.
- Working conditions: May be exposed to unpleasant odours, noises, and animal faeces. May be exposed to bites, scratches, and contagious diseases.
Remuneration
- Above market remuneration for the right candidate with a range from $80000 to $105000.
Interested applicants should send a current cv, two current references and a cover letter explaining why you are the person for the role to:
Dr Michael Bell: michaelbellhawk@outlook.com
Greencross Vets Surfers Paradise, Gold Coast, QLD (posted 29th October) Head Vet Nurse
Head Vet Nurse
Surfers Paradise QLD
An opportunity for a Head Veterinary Nurse to join our Surfers Paradise team on a permanent full-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Leading and guiding a team of Vet Nurses
- Delivering personalised and dedicated client care to all patients and owners
- Caring, supporting and handling patients of all kinds
- Maintaining the overall hygiene of the practice, including surgical areas and equipment
- Undertaking general nursing tasks, including pre- and post-operative care, animal pathology and emergency and critical care
- Performing minor procedures under Veterinary guidance, when required
- Reception duties, including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 4 or more years of experience
- Excellent animal handling skills
- A good knowledge and understanding of veterinary nursing procedures
- Good organisational, communication and customer service skills
- Flexible and adaptable within a team environment
What we offer you
- A permanent full-time role with variety
- Above award rates and great benefits
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education and ongoing learning
- Access to a support network of like-minded Vet Nurses
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading Continuing Education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally; Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC.
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Naomi Pearce, Practice Manager on naomi.pearce@greencrossvet.com.au
Sunshine Coast Vets, Pomona, QLD (posted 29th October) Receptionist
Receptionist:
Who wants to work in a country practice, near the Noosa beaches with no politics and no drama cane farmer?
We’re privately owned
Our clients are amazing, they bake us warm cookies
We are very well established and have an excellent reputation in our community
Our practice is in a heritage listed building and it’s really pretty (think James Herriot meets newly renovated interiors)
Our pay rates reflect how much we value our staff
We have a country pub and a Gin Distillery 2 minutes’ walk from our front door
We have amazing ninja nurses that have the back of house running like a well-oiled machine. .
The senior nurses in our team are highly skilled and very experienced, so you can happily hand over an emergency and know they are getting all the attention they need in our hospital.
We also have kennel hands coming in every afternoon to help us keep our place schmick and sparkling.
Your new job would look like this:
- Cruise into a cute country town, have a coffee and sit in a comfy chair at the front desk ready for what the day may bring.
- Get your game face on for lovely, country clients that are up for a good chat and embrace anyone new in their well-loved practice.
- Work your magic as customer service superstar.
- Work the room, pay attention to everyone and keep the space alive, fun and engaging.
- Admin skills are essential to this role. Don’t worry too much about the small stuff, we can teach you the way we roll.
Who are we?
We’re a bit legendary actually. We don’t toot our own horns, but our clients will happily sing our praises from the rooftops. Or around a campfire, the farm down the road, or the local coffee shop.
Pomona is a country town, it’s eclectic and a bit alternative. It’s also a small community of people that trust each other, and know each other. It’s a cool little vibe.
This place Is pumping on the weekends for out-of-towners.
We have an annual King of the Mountain race that starts from our front door. It’s been an annual Pomona event for 42 years!
We have lots of different clients. Farmers, off-gridders, older people, hippies, families, salt-of-the-earth folks, horsey folks, and some grey nomads.
We have clients that drive up from the Gold Coast, and drive down from Maryborough. We have clients that drive for 2-3 hours to see us.
Yep, we’re that awesome.
What’s our practice like?
We occupy one of the most beautiful buildings in Pomona.
It was the old bank, established in the early 1900’s
It’s a stand out heritage building that is a stunning part of what old Queensland used to be.
It’s really pretty.
We’ve renovated, made it amazing and it has lots of areas for recovery, hospital and quiet wards for those patients that may not like the busy part of general practice.
Our front waiting room has recycled wood from an old wood shed. Buzz took 3 years removing this wood and has lovingly restored these into our front space.
We’re HUGE on reducing waste, and very progressive in regards to recycling all soft plastics. We are aiming for a non-plastic work space, and looking to reduce our single-use plastics usage over the next few months.
We are also very passionate in rescue (we’ve got 6 rescue cats!) and we are committed to helping out the little kids that need us.
We’d love for you to join our work family and be a part of this warm, kind and passionate crew.
For interstate applicants – we would consider sponsoring your 2 weeks of hotel quarantine. 😊
Approved applicants only and conditions would apply. Happy to chat in regards to this if you’re sick of being in lockdown and want to head up to the Sunshine state.
Keen? Yay!
Email me: brooke@sunshinecoastvets.com.au
Maroochy District Animal Hospital, Maroochydore, QLD (posted 28th October) Practice Manager - Fixed Term
Maroochy District Animal Hospital are seeking a 12-month fixed term Practice manager to join the team!
Maroochy District Animal Hospital is located in Maroochydore, Queensland. Maroochydore is a spectacular coastal town in the Sunshine Coast region, affectionately known for its laid-back lifestyle and beautiful sandy beaches! Soak up the sun in the daytime and enjoy the thriving nightlife in the evenings. For more information about this location, please visit: https://www.visitsunshinecoast.com/place/maroochydore
Maroochy District Animal Hospital is Maroochydore’s first state-of-the-art Animal Hospital and Vet Clinic, designed and equipped to provide our patients with Excellent Care Every Day, 7 days a week. From routine general practice to hospital level medical and surgical care, we are proud of what our facility has to offer and would love to show you around!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
- Some nursing duties are also required
We can offer you:
- 12-month fixed term contract as a maternity leave contract. Contract to start November 2021
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting, and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
- Experience as a veterinary nurse
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
Please apply online with your cv and cover letter: https://vet.partners/careers/?p=job%2FoXVphfwi
Flinders View Veterinary Surgery, Ipswich QLD (posted 28th October) Practice Manager
Practice Manager – Full Time
Flinders View, Qld
Are you looking to step up into a leadership position with the right mentorship and leadership? To grow a business, whilst driving high standards of care and further developing and growing a great team of nurses? Then Flinders View Veterinary Surgery is the place for you!
You will be joining a vibrate, friendly team, who are all excellent at what they do. We have created a fun, exciting, supportive work environment, where you will be free to grow and fill your potential. Here at Flinders View, our values are loyalty, trust and appreciation for a job well done.
We are currently seeking a practice Manager who is highly motivated and experienced. We are looking for someone with the high energy and drive to make a real difference, with a commitment and passion for quality practice and high standards of care, along with a great team spirit.
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
- Some nursing duties are also required
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
- Part-time permanent role 25 – 35 hours per week
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
- Experience as a veterinary nurse
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
Apply online with your CV and cover letter: https://vet.partners/careers/?p=job%2FoNInhfwT
Greencross Vets Glen Eira, South-East Melbourne, VIC (posted 27th October) Practice Manager
Vet Practice Manager
Glen Eira VIC
An opportunity for a Practice Manager to join our Glen Eira team on permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 2 or more years of experience in a Practice Manager role
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Trent Morpeth, Area Manager on trent.morpeth@greencrossvet.com.au
Queensland Veterinary Specialists North Lakes, Moreton Bay Region, QLD (posted 27th October) Receptionist
CASUAL/ PART TIME RECEPTIONIST – NORTHLAKES QLD
Queensland veterinary Specialist is seeking an enthusiastic receptionist to join their North Lakes hospital in a casual/part time position (min 15 hrs) per week, with flexibility on days and hours Monday to Friday. Our purpose-built hospital is fast- paced and offers services in Medicine, Surgery, Oncology, Dentistry, Reproduction, Cardiology and Physiotherapy. Our North Lakes team consists of 5 specialists, 2 residents, 3 interns, 20 nurses and 5 receptionists. Pet Emergency operate after hours out of the same facility with a fully staffed team of emergency and critical care veterinarians and specialists.
This role is responsible for delivering an exceptional customer experience, identifying customer needs and managing customer concerns to provide peace of mind.
Key Responsibilities:
- Welcoming clients
- Answering phone calls
- Managing appointments
- Receipting of invoices
- Basic handling of cats, dogs and wildlife
- Liaising with specialists, managers and nurses
- Processing Vet pay, Gem Visa and Zip Pay
- Ensuring reception area is always clean and presentable
Skills and experience:
- Prior veterinary reception experience is preferred but not essential
- Ability to multi-task and perform appropriately under pressure
- Exceptional customer service skills
- Warm and friendly personality, both in person and over the phone
- Ability to work autonomously as well as within a team
- Strong written and verbal communicative skills
- Confident and comfortable with computer systems, procedures and data entry
- Must have a love for animals and be able to handle and restrain them where appropriate
We are looking to fill this vacancy as soon as possible so if you meet the requirements for the role listed above, please email a cover letter and your resume to jane.abood@qldvetspecialists.com.au
If you have any queries please phone Derek Smith on (07) 3384 2222
Greencross Vets Williamstown, South-West Melbourne, VIC (posted 27th October) Practice Manager
Vet Practice Manager
Williamstown VIC
An opportunity for a Practice Manager to join our Williamstown team on a permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. One of the largest veterinary groups in Australia, we pride ourselves on our veterinary jobs with employee-led development and support program that includes a commitment to a better career/life balance. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 5 or more years of experience in a Practice Manager role
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Trent Morpeth, Area Manager on trent.morpeth@greencrossvet.com.au
Frank Samways Veterinary Clinic, North Melbourne VIC (posted 26th October) Practice Manager
Practice Manager – Full Time
We are currently seeking a qualified and professional Practice Manager for our private veterinary clinic, Frank Samways.
- Great opportunity to work for a leading animal welfare organisation
- Completed qualification and management experience essential
- Permanent full-time employment
About us:
The Lost Dogs' Home (LDH) is proud to be Australia's largest animal shelter, helping thousands of lost and abandoned animals each year. We are a not-for-profit organisation dedicated to providing outstanding veterinary care to animals who find their way to us and have been serving the community for over 100 years.
Frank Samways Veterinary Clinic is a truly unique clinic in our community, this is a great opportunity to join a growing and progressive clinic, and to help shape our direction and standards of care. We are a modern, purpose-built facility, which not only provides services to privately owned pets, but the team occasionally look after stray and foster animals that come in through The Lost Dogs’ Home.
About the role:
We are currently looking for a professional and dedicated full-time qualified Practice Manager to join the team in our private vet clinic, Frank Samways, located in North Melbourne. This is a great opportunity for someone looking to further their career and gain invaluable experience running a private vet practice. The Practice Manager is responsible for ensuring Frank Samways remains a reputable and financially sustainable veterinary clinic in the field.
Some of the key responsibilities include:
- Managing the day to day operational activities of the Frank Samways Veterinary Clinic
- Overseeing the services and procedures performed at the Frank Samways to ensure the clinic maintains profitability
- Being accountable for the safety of all activities, facilities and staff in the clinic
- Managing all personnel matters relating to the clinic staff
- Ensuring that Frank Samways Veterinary Clinic is abiding by and committed to all relevant statutory and ethical requirements
- Managing all stock and equipment issues
- Managing all marketing processes appropriate to the clinic
- Developing, initiating, and providing excellent client communications protocols
- Financial management and budgeting
About you:
The Practice Manager will have knowledge of all the responsibilities of the different positions within the clinic and will have the ability to further the direction of the clinic by showing leadership, energy, and a positive attitude. The Practice Manager is also responsible for initiating incentives to generate income for the Frank Samways Veterinary Clinic. The right person for this role will be passionate about animal welfare and responsible pet ownership, whilst demonstrating the Homes’ values.
You will also have:
- A completed qualification in veterinary nursing or veterinary science
- At least 5 years’ experience in the veterinary industry
- Previous experience in a similar management or leadership role
- The ability to demonstrate and encourage leadership and teamwork
- Strong business acumen and the ability to work within budgetary constraints
- The skills to develop, coach and mentor team members
What you will get in return:
- Fantastic career development and opportunities
- Excellent remuneration, including support and financial assistance for approved studies and developmental activities
- Access to our Employee Assistance Program and onsite counselling service
- Access to the Foster Care Program
- A unique and friendly working environment, supporting a great cause
- Rewarding work with animals in need
If this role excites you and you are looking to bring your knowledge and expertise to a rewarding Practice Manager role, we would love to hear from you.
Please apply via our careers page ensuring you have attached your cover letter and current resume in Word or PDF format.
Please contact the team at: recruitment@dogshome.com for any questions.
You can find us at: https://dogshome.com/
Facebook: https://www.facebook.com/LostDogsHome
Instagram: https://www.instagram.com/lostdogshome/?hl=en
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Animal Emergency Centre Frankston, Melbourne VIC (posted 26th October) Vet Nurse Manager
Vet Nurse Manager
Frankston VIC
The Animal Emergency Centre Frankston has a unique opportunity for a passionate and innovative Nurse Manger to join our Team, who is motivated by leading an ECC nursing team including ancillary services, to provide a safe and high standard of patient care and client service. The Nurse Manager will work closely with the Business Manager and Vet Directors on all aspects of running the hospital and assume overall responsibility for the nursing department.
Responsibilities would include;
- Managing day to day operations of the hospital
- Overseeing nursing care and client services
- Leading and developing the nursing team, and building a positive team culture
- Workforce planning including rosters and recruitment
- Clinical shifts as part of the nursing roster
- Availability to work weekends, evenings, and public holidays
- Inventory management
- Administrative tasks
- Contributing to the continuous development and improvement of the AEC
The Nurse Manager role is an exciting opportunity to join one of Melbourne’s most dynamic ECC hospitals, where there is a genuine drive to provide a supportive and caring work environment. The role will be supported by a highly experienced and collaborative leadership team, with over 15 years of veterinary leadership and management experience.
At the AEC we are passionate about providing our team with the opportunity to perform to the best of their abilities. Our Nurse Manager plays a key role in developing and mentoring our nurse dept, therefore a high motivation in these areas is crucial.
What you need to bring
- Cert IV in Veterinary Nursing or equivalent
- A passion to lead and motivate a high functioning nursing team
- Exceptional organisational skills
- A keen eye for rostering
- Leadership and team building skills
- Ability to work autonomously
- Previous experience in leading a team
What can AEC Offer?
- Paid Parental Leave!
- A stable team of passionate vets & Nurses – Our team member retention is outstanding
- A skilled, motivated, and caring team
- An encouraging learning environment for advanced training
- Opportunities for professional development and career growth
- An impressively stocked food pantry
- A challenging and rewarding position – What doesn’t challenge you, won’t change you!
If you’ve been wanting to elevate your career to the next level, then please email your application including a cover letter and CV to todd.wade@aecvet.com.au
Queensland Veterinary Specialists Stafford Heights, Northern Brisbane, QLD (posted 26th October) Second-in-Charge
Second-in-Charge – Specialist Hospital
About us
QVS is Australia’s longest established, privately owned 24/7 specialist hospital, in Brisbane, based across two sites at Stafford and North Lakes. We are committed to providing compassionate, progressive, evidence-based care that supports the animal-owner bond. We are a diverse group of specialists, technicians and support members (numbering over 150) that work in a jovial, cohesive and enjoyable environment. Current disciplines include internal medicine, surgery, emergency and critical care, theriogenology, dermatology, dentistry and cardiology, with plans to expand beyond this.
The Role
We have an exciting new opportunity for a motivated 2I.C to join our Stafford facility. This role will assist the Operations Manager, who is based across both hospital locations.
Working in a vibrant and busy environment you will provide support to the team and Operations Manager in a multitude of ways – no two days may be the same.
Responsibilities may include:
- Under the direction of the Operations Manager, champion action plans for achieving company goals.
- Be the point of contact in the absence of the Operations Manager, who will be located across both hospitals.
- Be directly involved in the front desk operations and be ready and willing to welcome clients at our intake reception area.
- Assist the Operations Manager by participating in regular performance management activities of staff.
- In conjunction with Team Leaders and Nurse Managers, ensure all staff schedules and rosters are completed in a timely manner.
- Attend to maintenance requests so ensure that the clinic’s facilities are kept in excellent condition at all times.
- Ensure staff comply with all policies and procedures.
- In conjunction with the Operations Manager, support practice employees to ensure excellent internal and external customer and patient service is provided.
- In conjunction with the Operations Manager, ensure the day to day operations of the clinic are run in an efficient and timely manner.
- Assist the Operations Manager with the scheduling and organisation of high quality CE events for referring veterinarians and / or clients.
- Be a company role model by maintaining a positive and proactive management culture within the practice.
- Assist the Operations Manager with administrative tasks.
As this is a new position, the role will evolve over time. This is an excellent opportunity to work for a reputable, multicentre organisation alongside friendly staff and our clients. We are a fast-growing company characterised by commitment and hard work whilst enjoying what we do every day.
To succeed in this role, you must:
- Be professional and approachable
- Have excellent communication skills and a strong customer service ethos
- Have a willingness to learn and work as a team
- Be able to follow direction and complete tasks in a timely manner
- Possess strong organisational skills and the ability to multitask
- Ability to motivate other team members and maintain a positive working environment
- Strong written and verbal communication skills
- Enthusiastic, positive attitude and willingness to get the job done in a fast paced & challenging environment
- Dependable and reliable in character and possess a strong work ethic.
Previous experience in a clinic or hospital environment, in a health care field, would be favourably looked upon.
Why choose QVS?
This is a full-time position working Monday to Friday.
We offer a Work/Life Balance Program that includes gym and yoga membership discounts, discounted beauty services, twice weekly fruit platters, and of course we celebrate your big day with a birthday cake.
Pay will be commensurate with experience and qualifications. If this role sounds right for you and you would like to become part of the Queensland Veterinary Specialists team, please apply online or email tracy.heywood@qldvetspecialists.com.au.
For further information about QVS, visit us at:
www.qldvetspecialists.com.au
University Veterinary Teaching Hospital (UVTHS), Inner West Sydney, NSW (posted 25th October) Receptionist
University Veterinary Teaching Hospital (UVTHS) is looking for a full-time receptionist to join our team.
The University Veterinary Teaching Hospital (UVTHS) in Camperdown is seeking a Receptionist to provide exceptional customer service to Hospital clients, staff and students through the provision of high-level reception, telephony, and administrative duties.
To be successful in this position it is essential you have:
- previous experience in a customer service role within the medical or veterinary industry
- excellent client communication and customer service skills including excellent telephone manner
- strong interpersonal skills and the ability to work both independently and as part of a team
- demonstrated organisational skills, ability to cope under pressure and strong attention to detail
- ability to work in a busy environment and cope with emergency and stressful situations
- proficient use in a range of computer programs (e.g., MS Word or Excel) with proficient data entry and typing skills
- willingness to work varying rostered shifts as required supporting the UVTHS activities, including weekends and public holidays.
Desirable attributes:
- Certificate IV in Veterinary Nursing or an equivalent combination of relevant experience and training
- Certificate in Business Administration
- Experience with practice management software 'Rx Works' or other veterinary-related software
Applicants must be available for various shifts between hours of 7am-Midnight Monday to Sunday. The successful candidate will be required to take part in a rotating roster covering public holidays, weekends, and Midnight finishing shifts as required as well as to participate in additional shifts at times of sickness or holiday periods.
Apply Now!
Please apply online with your CV & Cover Letter or by emailing chantelle.fernandes@vet.partners
https://jobs.jobvite.com/vetpartners
SASH Central Coast, Tuggerah, NSW (posted 25th October) Operations Support
Operations Support – Full time
About SASH:
The Small Animal Specialist Hospital (SASH) was established in North Ryde, Sydney in 2007 with a second hospital opening on the Central Coast of New South Wales in 2017. We are also excited to announce that we are opening a brand-new purpose-built specialist veterinary facility in South Australia in October 2021. Our core purpose is to help pets and their families live their best life.
SASH is the largest veterinary specialist hospital group in the Southern Hemisphere. We are privileged to care for over 18,000 pets and their families each year. SASH offers a wide range of specialist services including Anaesthesia, Avian & Exotics, Cardiology, Dermatology, Internal Medicine, Neurology/Neurosurgery, Medical and Radiation Oncology, Ophthalmology, Pathology, Physiotherapy, Radiology, Reproduction Medicine, Sports Medicine & Rehabilitation, Surgery and a renowned 24-hour Emergency and Critical Care department.
About the Role:
The role of the Clinical Administration Officer is categorised into two parts. The first is management hospital wide stock through the use of Ezyvet and Cubex. The second include various other back-end administration duties including facilities and coordination of onsite repairs. The purpose of this position is to provide exceptional customer service to internal and external stakeholders.
- Manage the stock associated with Cubex
- Weekly reporting and ordering
- Unpacking stock
- Onboarding teams on the Cubex system
- Manage new lines of enquiries from representatives from pharmaceutical companies
- Maintain inventory numbers and orders where required
- Ensure stock rotation
- Support and assist practice manager with Facilities related tasks
- Organising and liaising with contractors for repairs and site visits
- Distribute mail and ensure mail is posted on time each day
- Ensure laboratory results are attached to the correct patient file in a timely manner
- Maintain office stationery and kitchen supplies, ensure items are stocked and ordered as requested.
About You:
We are looking for great people to join our team who are interested in learning and growing in their roles and prepared to go the extra mile for each other to make SASH a great place to work and the best provider of specialist veterinary care to our patients and their families, so they can live their best life. proactive approach to your work. We are looking for a nurse who has the following skills:
- Experience using Cubex & Ezyvet
- Dedication to providing excellent client service
- A high level of enthusiasm, initiative, and desire to learn new skills and take on new tasks.
- Positive “can-do” attitude
- A love of people and pets
- Strong self-motivation and a desire to be the best you can be
- An appreciation of how good technology can boost efficiency and effectiveness
- An attention to detail and a commitment to follow through and follow up
- Strong interpersonal skills and the ability to build strong working relationships
- A structured thinking style, a solution focus, and a decisive nature with a bias for action
- Strong time management and personal organisation skills
Desirable:
- Experience within the Veterinary industry
What's in it for You?
- You will be joining SASH at an exciting time with career development opportunities available for the right person. The animal health care industry is extremely rewarding, with this role being central in supporting SASH to enrich the lives of pets and their families.
- Competitive salary packaging
- Learn and develop your skills alongside some of the best in the industry
- Supportive leaders, committed to your learning and development
- An inclusive team where equality is non-negotiable and diversity a must
- Collaborative team environment where nurses and vets work side by side
- Paid parental leave
If you are interested in a great opportunity to grow in a fast-paced environment, with excellent facilities on challenging and rewarding cases, we would love to hear from you!
Please forward your resume and cover letter, addressing your suitability to the link below:
https://adr.to/nsukg
Sutherland Veterinary Clinic, Southern Sydney NSW (posted 21st October) Practice Manager / Vet Nurse
Practice Manager / Full time Qualified Veterinary Nurse required.
Sutherland Veterinary Clinic is a busy small animal practice in the beautiful Sutherland Shire. The team is made up of 5 Veterinarians and a team of Veterinary Nurses to bring quality care and medical treatment to our patients.
The clinic is well equipped with all the most up to date diagnostics equipment, including digital radiography, endoscopy, ultrasonography and in-house pathology machines.
We are looking for a team player with excellent communication skills to take on a position as a Senior Veterinary Nurse/ Practice Manager within our clinic.
The successful applicant will have:
- A Certificate IV in Veterinary Nursing.
- Minimum of 5 years experience working within a clinic as a veterinary nurse.
- A keen and positive “can-do” attitude.
- Great Organisational and Time Management skills.
- Availability to work a rotating roster Monday to Friday including some weekend shifts (No Public Holiday shifts required).
- A passion for providing excellent care to our patients and great support to our clients.
Main Responsibilities required (but not limited to):
- Working closely with Darren and completing his requests
- Organising Rosters
- Overseeing inventory
- Everyday management of the workplace, keep the clinic running smoothly
- Cleaning.
- Using Smartflow and vision.
- Assisting the Veterinarians in all areas, medically and surgically.
- Surgery Preparation, Monitoring of Anaesthetics and Recovery.
- General Care and Well being of the Patients.
- Outstanding Customer Service - Reception and administrative duties.
If you are interested in applying for this position, please email your resumé to Julie at: julie@sutherlandvet.com.au
Animal Referral Hospital Baulkham Hills, Sydney (posted 19th October) Discharge Nurse
Vet Nurse
Baulkham Hills NSW
We have Lurelle. Lurelle is our discharge nurse, and so much more! Lurelle is moving far away. We asked Lurelle to drive 10 hours to work each day, just so she can stay. She can’t.
So, we need a new Lurelle.
The Animal Referral Hospital Baulkham Hills is looking for the next person who will love our hospital the way Lurelle has.
The discharge nurse’s primary role is to assist and facilitate the discharge of overnight patients to either home, their regular vet or to our specialist hospital not too far away.
Hospital maintenance is the next big focus - it is a physical role, with a focus on repair and preparing the space from the night that was and the night that will be. You need to have a passion for cleaning.
There’s other stuff too - continuing relationships with our local GP’s, lab equipment maintenance, keeping on top of our heaven folder and some admin stuff like ensuring X-rays are attached and histories are sent.
The role is Monday-Friday, 7am-1pm (ish) - some days you can leave a little earlier and others you might stay a little longer. Open to looking at this being a shared role but would prefer consistency with the roster.
There’s a little bit of nursing involved (i.e., early morning emergency’s) but this role is not a primary nursing role.
Want to know more? Drop me a line at m.sorrenson@arhvets.com
I look forward to hearing from you - Michelle Sorrenson.
CARE Centre for Animal Referral & Emergency, Melbourne VIC (posted 18th October) Client Services Manager
Client Services Manager
- Permanent full-time basis, remuneration range $75,000 to $85,000.
- An industry leading team based in the heart of Melbourne.
- Fully equipped hospital with modern facilities.
The Centre for Animal Referral & Emergency (CARE) is currently recruiting for an enthusiastic and conscientious Client Services Manager (CSM) to support the organisation in delivering a consistently exceptional customer service experience to our valued clients and referring veterinarians.
About CARE
CARE is a busy, privately-owned, multi-specialist veterinary hospital located in Collingwood, on the fringe of the Melbourne CBD. It evolved from an ardent intention to provide the highest standards of patient care in a cooperative and cohesive, team-oriented environment that respects, supports and encourages the personal balance and professional development of its staff. This focus has fostered the development of excellent relationships within our staff, and with our referring veterinarians and clients. The hospital is staffed by an outstanding team of emergency veterinarians and nurses, working alongside specialists in internal medicine, emergency and critical care, and surgery.
About the Role
The Client Services Manager (CSM) is a mid-level supervisory role within the organisation, overseeing our frontline customer service operations. The role is primarily focussed on coordinating and delivering an exceptional customer service experience to external stakeholders at all touchpoints across CARE, with a number of ancillary duties that support the work of our organisation.
Reporting to the General Manager, and working closely with the Nursing Manager, typical tasks and responsibilities include:
- Rostering and day-to-day management and support of the reception and its staff.
- End-to-end managing inbound referral appointment requests, including scheduling, financial estimates, procuring patient histories, and facilitating client and interdepartmental communication.
- Timely and diligent curating of all email communications in the main hospital mailbox.
- Proactively managing client expectations and feedback, resolving and/or escalating issues as appropriate.
- Coordinating extramural placements of students within the hospital.
- Maintaining public-facing areas of the hospital to an impeccable standard.
- Pursuing the continuous improvement of customer service practices by monitoring receptionist performance, identifying opportunities for development, and providing ongoing feedback and training.
- Monitoring and regular reporting of customer service trends, metrics, issues.
- Processing insurance documentation, and ad-hoc administrative tasks.
- Providing backup to reception, sundry duties as required from time to time.
The successful candidate will have proven customer service abilities, excellent written and verbal communication skills, a good eye for detail and conflict resolution, and previous experience working in the veterinary profession.
This role would suit an enthusiastic and mature current/former veterinary nurse looking to transition to an administrative role while maintaining close ties with the industry.
This is a permanent full-time (38hrs/week) position. The typical work pattern of the Client Services Manager is Monday to Friday, during regular business hours, however the CSM remains on-call to reception staff who require supervisor support and/or are unable to attend work. In these circumstances, this will require coordination of a substitute receptionist, or – on rare occasions when a substitute staff member cannot be coordinated – in person attendance to provide (paid) cover. (Note: Receptionists work daytimes, and evening/swing shifts only. There are no overnight shifts.)
Life at CARE
The successful candidate will enjoy:
- Competitive remuneration ($75,000 to $85,000) commensurate with skills and experience.
- Membership of a friendly, supportive, and highly productive team of nurses and veterinarians.
- A workplace that is focused on employee wellbeing, professional satisfaction, and sustainability.
- Access to our Employee Assistance Program (EAP), providing free and confidential counselling on issues of work, money, family, health, and everything in between.
- Great staff amenities which include complimentary snacks, beverages, espresso coffee, and fresh fruit delivered weekly.
- Generous discounts on a range of hospital products and services.
- An easy commute to work, owing to our close proximity to multimodal public transport and major arterial freeways. Secure off-street staff car parking is available.
- A centrally located workplace in one of Melbourne's most exciting lifestyle precincts.
How to Apply
If you are looking to take the next step in your career, and feel this opportunity is a good fit, we would love to hear from you! Applications and enquiries should be directed to Jay Potter, via email (careers@carevet.com.au) or phone (03 9417 6417). Applications should include a cover letter, CV, and contact details for references.
CARE is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, gender, sexual orientation, or age.
Note, the successful applicant may be required to undertake a National Police Check.
Please visit our website: https://carevet.com.au/
Northside Veterinary Specialists, Terrey Hills, North Sydney NSW (posted 18th October) Senior Administrator
Veterinary Specialist and Emergency Hospital - Senior Administrator
Full-time equivalent - salary available on application
- Boutique Specialist / Referral Centre in Sydney's Beautiful Northern Beaches
- Fast-paced, friendly, inclusive environment
- Significant opportunity for personal and professional growth
We are a rapidly growing referral centre with specialists in Internal Medicine, Surgery, Exotics, Cardiology, Anaesthesia, and Diagnostic Imaging. We also provide a daytime Emergency and Critical Care service, staffed by fabulous, highly experienced ECC Vets. We pride ourselves on maintaining a close-knit team and providing exceptional service that makes the client feel like their pet is as important to us as it is to them.
We are seeking a detail-oriented and enthusiastic hospital administrator to work closely with the Clinical Director and a number of clinical department heads in a diverse role to support the continued growth and functional operation of the practice. Veterinary experience will be an advantage, but not necessary.
Supporting a team of seventy-plus employees, this person will have good people skills, high levels of attention to detail, and an aptitude for getting things done in a high-paced environment.
You will have strong planning and organisational skills and a love of checklists. In addition, confidence in communicating across all levels of the organisation, meticulous record-keeping, and a sense of humour are essential to this role.
Your application will be strengthened by either having had experience in regulatory and compliance controls, or a demonstrated aptitude for this level of attention to detail.
A background in basic IT systems will be necessary for you to be able to take on any additional training to get you up to speed with hospital-specific systems and protocols.
We look forward to receiving your resume along with your covering letter, direct to hr@northsidevetspecialists.com.au.
Please visit our website: https://northsidevetspecialists.com.au/
Canberra Veterinary Hospital, Lyneham (posted 14th October) Receptionist / Nurse
Canberra Vet Hospital is looking for a Full-Time or Part-Time Vet Nurse/Receptionist to join our fun & friendly team!
Canberra Vet Hospital is a highly regarded veterinary clinic offering gold standard veterinary care to Canberra’s pet community. Conveniently located in the inner north of Canberra with onsite parking, you will have the opportunity to work in a purpose-built clinic with an amazing and passionate team.
What we are looking for:
- Passionate and committed to caring for our patients and clients
- Certificate IV in Veterinary Nursing and minimum 2 years of experience
- Ability to work well and multitask in a busy hospital environment.
- A keen desire to deliver excellent standards of patient care and customer service at all times
- Excellent general computer literacy
- Strong animal handling skills
- A genuine love for animals and their people
- Flexible availability
Duties Include:
- Apply clinical nursing skills including routine anaesthetic and post-op recovery monitoring, blood draw and IV catheter placements
- Reception duties including greeting clients, processing payments, providing administrative support to veterinarians and management, scheduling appointments and other general reception duties
- A high level of patient care standards and attention to detail
- Ability to communicate well with fellow nursing staff, veterinary professionals and associated hospital team members
- Be professional and punctual in the workplace
What we are offering:
- Part-time or Full-Time hours
- Fast paced reception environment with plenty of scope to take on additional responsibilities
- Access to a great support network within the VetPartners community
- Employee Assistance program
- Immediate start
- Salary will be commensurate with experience under the Animal Care and Veterinary
- Services Award
- Discounted veterinary services for your own pets
Apply online now!
Apply Online with your CV and Cover Letter or by emailing:
chantelle.fernandes@vet.partners
PETstock VET Brighton, Butler, WA (posted 13th October) Receptionist/Client Care Specialist
PETstock VET Brighton – Veterinary Client Care Specialist (FT)
Do you love working in the veterinary industry and have a genuine passion for client care?
We have an amazing team, and the time has come to take the clinic to the next level by creating a specific Client Care role. We are looking for a special person to make client and patient care their whole purpose!
The position is Full-Time however we are happy to discuss other options for the right applicant (minimum of 30 hours per week), including some Saturday shifts.
We would like our new team member to be strong in the following areas:
- Excellent communication skills with a flare to ensure our clients and patients feel welcome every time they come in
- A strong commitment to deliver high standards of customer care.
- Excellent administration, IT, time management and scheduling skills (Ezyvet experience a bonus)
- Previous vet reception or industry experience would be highly regarded.
- Compassion and care to grieving clients
- Strong attention to detail.
- The ability to multi-task and thrive in a busy & changing environment.
- A calm & friendly professional manner with a sense of humour.
- An amazing ‘can do’, team player attitude.
What PETstock VET Brighton can offer you?
- A genuine, supportive and super friendly team
- Support and training from the current team including team managers and Vet Ops team
- Opportunity for a long-term career
- An interesting role where no two days are the same!
- Mental Health support including an Employee Assistance Program and CPD
- A fair roster focused on work life balance
If this exciting opportunity sounds like the perfect role for you, please forward your application including an up to date resume and cover letter outlining your suitability via the PETstock Careers website - https://www.petstock.com.au/petstocksite/idibu/job/list
Please direct all queries to our Practice Manager, Nicole, at brightonmgr@petstockvet.com.au
Greencross Vets Campbelltown, Greater Western Sydney, NSW (posted 13th October) Part Time Receptionist
Vet Receptionist
Campbelltown NSW
An opportunity for a Vet Receptionist to join our Campbelltown team on a part-time basis.
- Join a friendly, synergised team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
About Your New Role
- Delivering personalised and dedicated client care to all patients and owners
- Caring, handling and cleaning all animals
- Maintaining the overall hygiene of the practice
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients.
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude
- Weekday and Saturday shifts may be rostered
About Your Skills and Experience
- Experience in the Veterinary industry is a must
- You are studying as a Vet Nurse or already qualified
- 3 years of experience in receptionist and/or customer service
- Exceptional customer service and communication skills
- Excellent computer skills with experience in RX Works
- Effective time management and organisational skills, with the ability to multitask
- Ability to work well within an exciting and vibrant team environment
- Ability to maintain a calm disposition while working in a busy and dynamic customer service environment
We Offer
- A permanent part-time role with variety
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a supportive network of pet loving professionals
How to Contact Us
Send your cover letter and resume to Liz Campbell on elizabeth.campbell@greencrossvet.com.au
Coral Sea Vet Care, Mossman, FNQ (posted 11th October) Practice Manager
Coral Sea Vet Care are seeking an experienced Practice Manager!
Coral Sea Vet Care is located in Mossman, Far North Queensland. FNQ is a place where the rainforest meets the reef. Coral Sea is situated an hour away from the Daintree/ Cape Tribulation and just fifteen minutes from Port Douglas. There are lots of things to do and see here in FNQ. Anything from outdoor activities such as hiking, fishing, camping, or going to the beach to dining in one of the many upper-class restaurants in Port Douglas. Please visit http://www.visitportdouglasdaintree.com/ for more information on our stunning location!
Coral Sea has state of the art equipment, and we aim to provide the very best standards of care to all clients and pets. Coral Sea Vet Care offers numerous professional veterinary services including everything from consults to surgeries and has some great mainstream and alternative technology including digital X-ray and Abaxis in house lab, dark field microscopy and in-house titer testing.
If you are looking for an exciting opportunity to lead a dedicated team, and if have a confident “can do” attitude – this role will suit you!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
- Some nursing duties are also required
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting, and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
- Experience as a veterinary nurse
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
If you are our superstar manager, please apply with your resume and cover letter to Kendell.hunt@vetpartners.com.au
Please visit our website: https://coralseavetcare.com.au/
Racecourse Road Veterinary Clinic, Pakenham, West Gippsland (posted 7th October) Receptionist
Reception Position - Part time.
Are you looking to be part of a friendly team who appreciates hard work, but also takes the time to have a laugh?
Racecourse Road Veterinary Clinic is looking for a confident receptionist, who enjoys interacting with people and their beloved pets.
Our clinic is a very busy practice therefore, we require our new receptionist to be calm under pressure and have exceptional time management skills.
Additionally, we are looking for our new member to have the following qualities:
- Exceptional customer service skills
- Outgoing and fun personality
- Great work ethic
- Good communication skills
- Ability to work as part of a team and independently
- Eagerness to learn
In return we offer you:
- Supportive work environment.
- A roster with a mixture of day and evening shifts (no weekend or public holidays).
- Remuneration above award wage.
- Regular team meetings
- Quarterly reviews to help foster your growth.
- Training and further development.
Please send your resume with a cover letter to: racecourseroadvet@gmail.com
Attention to Kylie Woodstock
We look forward to hearing from you!!
Main Street Veterinary Clinic, Gippsland, VIC (posted 7th October) Casual Receptionist / Vet Nurse
The Main Street Veterinary Clinic in Bairnsdale is looking for a veterinary nurse / receptionist to be a part of their busy practice.
The clinic is a well-equipped purpose built 10 vet and 16 nurses and support staff hospital. We aim to provide the best veterinary care possible for our great clients in a supportive and fun team environment. This role is a casual position with approximately 15-25 hours per week, with potential to extend this role.
The role will include but not limited to:
- Assisting veterinarians during examinations, diagnostics, and treatment
- Reception duties including answering phones, booking appointments, and providing advice to clients
- Assisting with surgical preparations, and monitoring anaesthetics
- Providing nursing care to hospitalised patients, including administering medications
- Maintaining a clean hospital and reception
The following criteria are required:
- Great communication and customer service skills
- Certificate 4 in veterinary nursing would be highly regarded
- Enthusiasm, motivation, attention to detail, and use of initiative
- Ability to work as part of a team
- Proficient in IV catheter placement and phlebotomy, or willing to be trained for this
- Excellent product knowledge
- Ability to multitask, adapt to changing conditions and good time management skills
- Willing to undertake continuing education and training to remain on the cutting edge of patient care
Application letters and resumes can be sent to vet@mainsvc.com.au or contact Sarah on 03 5152 6666
Vets @ Acacia Gardens, North West Sydney, NSW (posted 6th October) Receptionist
Veterinary Receptionist
Do you understand how essential customer service is to a business? If you do, an exciting opportunity has come up to join our exceptional team as a full-time receptionist! We are looking for a customer service superstar who is a well-presented team player with a keen interest in animals and an enthusiastic attitude towards helping our clients and their pets.
Vets @ Acacia Gardens is a purpose built and modern veterinary hospital that was established to provide the highest standard of professional care in a friendly and compassionate environment in the growing North West of Sydney. We are now looking for that special someone to help with our growing client base and join our highly dedicated, supportive team which includes 5 veterinarians, 10 nurses and 1 other receptionist.
Your general duties will include:
- Handling client enquiries
- Taking phone calls
- Making appointments
- Admitting and discharging patients
- Managing accounts
- Ordering and stock management
- Some veterinary nursing may be required
- Liaising with suppliers
The successful applicant will:
- Have time management and organisation skills
- Be an excellent communicator with the ability to demonstrate compassion, sensitivity and understanding towards our patients, clients and colleagues
- Be able to think quickly and accurately in order to manage multiple tasks
- Demonstrate a desire to learn
- Be familiar with Excel and Word +/- experience using VisionVPM computer programme (preferred but not essential)
- Be driven to provide great patient and client care
- Have the ability to remain level-headed even when under pressure
- Have a positive, can-do attitude and be willing to get amongst the action
- Have good work ethic and be able to work unsupervised and independently
- Have a minimum of 2 years experience in a customer service role
- Certificate IV in Veterinary Nursing or other experience in the pet/veterinary industry is strongly preferred, but not essential
The role and benefits:
- Pay is Above award
- 4 weeks annual leave
- 38 hours per week with mixed shifts Tuesday - Saturday
- Supportive work environment
- Opportunity to learn from a highly motivated team of vets and vet nurses
- Great work colleagues!
Please apply if you want the opportunity to be a part of a team who takes customer and veterinary care seriously, while knowing how to have some fun along the way.
To apply, please send your CV to info@acaciagardensvet.com.au and attention to Sheree.
Please visit our website: https://www.acaciagardensvet.com.au/
Greencross Vets Kilsyth, East Melbourne VIC (posted 6th October) Practice Manager
Vet Practice Manager
Kilsyth VIC
An opportunity for a Practice Manager to join our Kilsyth team on a permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- [ 2 or 3 or more] years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Renee Newstead, Area Manager on: Renee.Newstead@greencrossvet.com.au
Greencross Vets North Lakes, Moreton Bay Region, QLD (posted 28th September) Full Time Practice Manager
Vet Practice Manager
North Lakes QLD
An opportunity for a Practice Manager to join our North Lakes team on a permanent full-time basis.
- Take on a leadership role for a talented team
- Let your passion for pets shine every day
- Be part of our supportive Vet community
Greencross Vets provides the highest quality of integrated veterinary services in Australia, with an extended network of General Practice clinics and state-of-the-art Emergency, Specialist and Referral hospitals that are steered by a team of world-class Vets, devoted Specialists, skilled nurses and supportive Management. This allows us to provide an exceptional standard of patient care, with access to all of the resources, technology and equipment needed for best practice medicine.
What you’ll be doing each day
- Managing the day to day operations of our clinic, including stock management, people management, rostering and change management
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
What you’ll bring
- Certificate IV in Veterinary Nursing or equivalent
- 3 or more years of experience
- Previous experience leading a team
- Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen and organisational skills
What we offer you
- A permanent full-time role with variety
- Above award pay rates and great benefits
- An interesting role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded Vet Nurses and Practice Managers
What would it be like to work with us?
Greencross is simply a great place to work. Our Greencross Vets are patient advocates. We’re focused on your professional growth and development, providing opportunities for you to progress in areas that spark your passion to change the lives of pets. We offer continued education and support, internally and externally, to give you development based on your interests and long-term goals.
We also provide access to experts in areas such as mental health and pride ourselves on our employee-led development and support programs.
Greencross provides the best mentoring and structured ongoing Vet and Vet Nurse development program opportunities in the country. We are proud to lead the way in the veterinary industry by supporting our teams with Paid Parental Leave, flexible working arrangements and a structured return to work clinical program.
We are committed to providing career life balance, have an industry-leading continuing education program, a highly regarded nursing intern program, plus a wide range of career opportunities throughout our 170+ Greencross Vet GP clinics, Specialist, Emergency and Referral vet hospitals nationally (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).
How to Contact Us
If you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume to Rebecca Smith, Regional Manager on rebecca.smith@greencrossvet.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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