Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Belconnen Veterinary Centre & Gundaroo Veterinary Centre, NW & NE Canberra, ACT (posted 18th December) Receptionist
Permanent Part-Time Receptionist
Belconnen and Gundaroo Veterinary Centre
About Us
Belconnen Veterinary Centre stands out for its entrepreneurial vision, offering the most complete structure of clinical, surgical and diagnostic imaging services (Ultrasound, X-ray, CT, and endoscopy), led by a dedicated team, with excellent technical training and driven by passion for pets. Our sister clinic - Gundaroo Veterinary Centre, is a small but highly skilled team of vets and nurses all with a love for animals.
The Opportunity:
As the first point of contact for our clients, the Receptionist plays a crucial role in ensuring a welcoming and efficient experience for both our clients and their pets. Based in Belconnen Veterinary Centre and our sister clinic – Gundaroo Veterinary Centre. You will be responsible for managing front-desk operations, handling client communications, and providing support to our veterinary team.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Answer phone calls, emails, and inquiries, providing accurate information and scheduling appointments.
- Manage patient records, ensuring they are up-to-date and accurately maintained.
- Process payments, handle transactions, and manage invoicing.
- Assist with managing the clinic’s appointment schedule and coordinating with veterinary staff.
- Provide administrative support, including filing, data entry, and maintaining inventory of office supplies.
- Ensure the reception area is clean, organized, and welcoming.
Qualifications:
- Previous veterinary nursing experience or experience in a veterinary receptionist role is essential.
- EzyVet experience (preferred, not essential).
- Ability to travel between clinics as needed.
- Excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service.
- Ability to handle multiple tasks and remain calm under pressure.
- A genuine love for animals and a compassionate attitude towards pet owners.
- Strong organisational and time-management skills with attention to detail.
What we can offer:
- Comprehensive induction and onboarding to assist you to transition into our team, with continual training and development opportunities.
- We are proud to be a Great Place to Work – Certified!
- Novated vehicle leasing options.
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community.
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies.
- VC Learning Academy - online learning portal
- Personal Wellness – Access to our Employee Assistance Program (EAP)
For further information, please reach out to our careers team at: careers@vetscentral.com.au
Pets Health - Hilton Vet Centre, Inner Western Adelaide, SA (posted 17th December) Client Relationship Officer/Receptionist
Client Relationship Officer / Receptionist – Hilton Vet Centre
Be the Heart of Our Clinic. Support Pets. Connect with People.
At Hilton Vet Centre, we’re more than just a veterinary clinic — we’re a caring hub for pets and their families. If you’re a friendly, organised, and compassionate professional who loves connecting with people and creating positive experiences, we want you to join our team as a Client Relationship Officer/Receptionist!
What We Offer You:
- Part-time flexibility: 24-30 hours per week to suit your lifestyle.
- Work-life balance: No late nights or weekend work.
- Supportive environment: Be part of a team that values you and celebrates your role.
- Competitive pay: Based on your experience and skills.
- Growth opportunities Continuous team development to help you learn and grow.
Why You’ll Love Working With Us:
A Positive, Supportive Team
At Hilton Vet Centre, you’re not just a receptionist—you’re a vital part of the team. We value your voice, your contributions, and the connections you build with our clients and their pets.
Work-Life Balance That Works
Enjoy predictable shifts with no late nights, no weekends, and no on-call work. Your time matters—both inside and outside of work.
Ongoing Development
We believe in growing together. As part of our team, you’ll take part in the Lincoln Emerging Leaders Program, helping you expand your skills, learn new things, and thrive in your role.
Exciting Growth Ahead
Our newly renovated Hilton clinic offers a fresh, spacious, and organised environment with room to grow. Be a part of this exciting chapter as we shape the future together!
What Your Day Looks Like:
- Welcoming clients and creating a warm, positive first impression.
- Managing the flow of clients throughout the centre to ensure smooth and efficient operations.
- Maintaining and coordinating the booking schedule with attention to detail.
- Supporting the veterinary team with administrative tasks and daily operations.
- Answering inquiries—whether over the phone, in person, or via email—with professionalism and empathy.
- Ensuring pets and their families feel valued, heard, and supported every visit.
Are You the Right Fit?
We’re looking for someone with:
- A friendly, approachable nature and excellent communication skills.
- Strong organisational abilities and attention to detail.
- A passion for animals and providing exceptional customer care.
- Initiative and sound problem-solving skills to adapt to a busy and dynamic environment.
- Previous experience in reception, customer service, or administrative roles (vet clinic experience is a bonus but not essential).
- A positive attitude and the ability to work collaboratively with our close-knit team.
Ready to Join us?
If you’re looking for a meaningful role where you’ll build relationships, support pet families, and make a difference every day, we’d love to hear from you!
To apply, send your resume and a cover letter to Monique at hvc@petshealth.com.au. For more information, feel free to contact Monique at 8381 2300.
We can’t wait to welcome you to the Hilton Vet Centre family! Learn more about us at www.petshealth.com.au.
At Hilton Vet Centre, we’re creating happier pets, healthier families, and a welcoming environment — every day.
Melbourne Animal Specialist Hospital (MASH), Ringwood, Eastern Melbourne, VIC (posted 13th December) Receptionist
Join Our Dedicated Team at Melbourne Animal Specialist Hospital (MASH)
Are you passionate about supporting clinical teams from the frontline in animal care? 📞💻🩺
Melbourne Animal Specialist Hospital (MASH) is looking for an enthusiastic Client Services Representative to join our state-of-the-art facility in Ringwood. In this role, you’ll be a vital part of our Referral Surgical and 24/7 Emergency clinical teams, by providing exceptional customer service to clients and supporting our clinical teams whilst they deliver high-quality veterinary care.
About the Role:
Position: Client Services Representative
Shifts: 2 regular shifts per week, including one weekday and one weekend - both rotating shifts.
Location: Ringwood, Victoria
About Us: MASH is a leading independent, multidisciplinary referral and emergency hospital. We specialise in Small Animal Surgery, Emergency and Critical Care, Diagnostic Imaging, and Anaesthesia. Our team is dedicated to providing compassionate, high-quality care to our patients and clients. We also prioritise a fun, collaborative, and supportive work environment where you can grow and thrive professionally.
How to Apply:
To apply or learn more about this rewarding opportunity, please send your resume and inquiries to renee@mashvet.com.au.
Please note that applications will be reviewed and responded to within 2 weeks of receipt.
Gorden Veterinary Hospital - CVS, Pymble, Sydney's Upper North Shore NSW (posted 10th December) FT/PT Receptionist
FULL TIME / PART TIME RECEPTIONIST
Gordon Vet Hospital is a busy, modern, independently owned hospital located on Sydney's leafy North Shore. We pride ourselves on our progressive attitude towards patient care. We value our strong team bond and work together to promote the development of personal skills.
An opportunity has become available for empathetic and motivated receptionists.
Previous experience in a customer focussed role is essential.
Previous experience within the pet care industry is preferred.
JOB TASKS AND RESPONSIBILITIES:
The position is 38 hours a week including a rotating weekend roster.
The role will involve:
- Administrative tasks
- Maintaining client relationships
- Front of hospital duties
- General customer service
THE IDEAL APPLICANT:
- Works well in a team environment.
- Has excellent written and verbal communication skills.
- Has excellent time management and organisational skills.
- Is able to work well under pressure and has good listening skills.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
For more information or to apply, please email Angela at angela.searles@gordonvet.com.au and Liz Tasker at liz.tasker@cvsvets.com or phone 02 9498 3000
Website: gordonvet.com.au
Brunswick Central Vet Clinic, Brunswick East, Inner North Melbourne, VIC (posted 9th December) Full or Part time
Full-time Receptionist – Brunswick Central Vet Clinic
We are currently seeking an organised and efficient Receptionist to join our team at Brunswick Central Vet Clinic.
Brunswick Central Veterinary Clinic is a busy and energetic clinic in one of the most vibrant and cultural areas of Melbourne. Our loyal clients are happy to spare no expense in looking after their pets, and we have built great relationships with them over the years. Our team is experiencing a bit of movement with some of our long term staff moving from Melbourne to chase other dreams, so now is your chance to be a part of this amazing dynamic clinic with a gold standard focus.
Perks of the job include:
- Working with a devoted, knowledgeable and fun-loving team
- Flexible shift rostering. Part-time applicants encouraged to apply
- Employee-focused management dedicated to providing the support and resources required for excellence in pet and customer care
Duties include, but are not limited to:
- Managing up to five incoming telephone lines as well as serving in-clinic clients
- Diary management/ scheduling appointments using Ezyvet software
- Taking payments and balancing the till at the end of the day
- Product sales and client education
- Confidential client data entry
- Ensuring front of house is always clean and presentable
The ideal candidate should have:
- Veterinary background knowledge is highly desirable. eg. Flea/worming knowledge, vaccination schedules, basic triage
- A polite, efficient, calm, and resilient nature
- Excellent multi-tasking and prioritisation skills
- The ability to work well both in a team and autonomously
- A willingness to learn and inform our clients about animal health products
- Exposure to or experience using Ezyvet software would be advantageous
Sounds great! How do I apply?
VetPartners is an equal opportunity employer and recognises that diversity and inclusion is crucial to our success. If this role sounds like you, whatever your identity and background, please apply online!
Illawarra Animal Hospital, Figtree, Western Wollongong, NSW (posted 3rd December) Customer Service Coordinator
We have a deep-rooted commitment to providing exceptional veterinary care and client service. Our hospital is known for its excellence in patient care and the nurturing of strong client relationships. We're looking for a dedicated and experienced individual to join our team as a Customer Service Coordinator.
Join our dynamic team at Illawarra Animal Hospital on the stunning South Coast of NSW, Wollongong. We're on the hunt for a Customer Service Coordinator to be a vital part of our collaborative and dedicated crew.
Our 10-member veterinarian team, alongside our skilled nursing and support staff, embodies a culture of teamwork and commitment to delivering exceptional clinical care to our patients and outstanding service to our clients. At Illawarra Animal Hospital, our clients share our passion for pet care, making it an exceptional place to work.
In addition to being a fantastic general practice hospital, we excel in exotics, orthopaedic and soft tissue surgery, medicine, rehabilitation, and advanced diagnostic imaging. Our state-of-the-art facilities, including digital and dental x-ray, ultrasound, endoscopy, in-house blood machines, hydrotherapy treadmill, laser therapy, and more, empower us to provide the best care possible.
The Role:
As a Customer Service Coordinator you will be at the heart of our operation. You'll be responsible for ensuring that our clients receive a warm welcome and outstanding service as soon as they walk through the door or call on the phone. This position is perfect for a veterinary nurse looking to transition off the clinic floor or a receptionist with strong veterinary knowledge who wants to put that expertise to work in a front-line, client-focused role.
Who We Are Looking For:
We are searching for a customer service co-ordinator who embodies the following qualities:
- Experience in a veterinary clinic is highly preferred, whether as a nurse or in a receptionist role.
- Strong communication skills, both in person and over the phone.
- Exceptional customer service skills and a friendly, approachable demeanour.
- Attention to detail and the ability to multitask effectively.
- A passion for animals and a commitment to delivering a positive client experience.
What We Offer:
- Excellent remuneration recognising your skills, experience, and dedication.
- A remarkable 'can do' workplace team and an exceptional clientele that values the care of their pets.
- The opportunity to work with a dedicated and skilled team of professionals.
- The chance to make a difference in the lives of animals and their owners.
- A hospital with a focus on small animal care, with the added benefit of experiencing the variety that comes with mixed practice (Small Animals + Exotics).
If you're ready for this exciting opportunity or want more information on the role please contact Terri, our General Manager at (02) 42 139 333 or email your CV to careers@iahvet.com.au.
Melbourne Cat Vets, Inner North Melbourne VIC (posted 2nd December) Receptionist
Veterinary Receptionist (Part-Time or Full-Time)
About Us
Melbourne Cat Vets is a growing, privately owned, boutique feline-only clinic in Fitzroy, Melbourne’s vibrant inner north. We are passionate about providing exceptional, stress-free care for cats, supported by a highly skilled team of professionals.
Our clinic features a Registered Feline Medicine Specialist, dedicated feline-focused general practitioners, and experienced nurses. Together, we manage everything from routine health checks to complex internal medicine cases, ultrasonography, dentistry, surgery, and endoscopy. We are proud to foster a positive, cohesive, and flexible work environment that prioritises both gold-standard care and team wellbeing.
Position Overview
We are seeking an enthusiastic Veterinary Receptionist to join our team in a reception-only capacity. This role is integral to ensuring smooth clinic operations and exceptional client experiences.
Our reception team works across two key shifts:
- Front-of-House Client Support: Welcoming clients, checking patients in and out, and ensuring a professional and friendly experience in the clinic.
- Phone-Based Relations: Managing phone and email enquiries, scheduling appointments, and supporting efficient clinic workflows behind the scenes.
Shifts will alternate, providing variety in your day-to-day duties. This role is available as:
- A 30-hour week, Wednesday to Saturday.
- A rotating 38-hour week roster, either Monday to Friday or Tuesday to Saturday.
Key Responsibilities
- Provide exceptional client care, ensuring every interaction is professional, warm, and empathetic.
- Coordinate appointments, manage schedules, and liaise with the veterinary team to ensure a seamless client and patient experience.
- Handle payments, maintain accurate records, and oversee the organisation of the reception area.
- Support general administrative tasks and contribute to the smooth day-to-day running of the clinic.
To Be a Successful Applicant, You Will Need to Have
- A commitment to client service and attention to detail in all interactions.
- Preferably veterinary nursing experience or an understanding of veterinary clinic operations.
- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills with a friendly and professional demeanour.
- A desire for a long-term role in veterinary reception with no nursing duties.
- Flexibility to work within the specified roster options, including potential Saturdays.
What We Will Offer You
- A supportive and friendly workplace where your contributions are valued and recognised.
- Flexible roster options to suit your lifestyle.
- The opportunity to work in a feline-only, privately owned clinic, where patient and client care are the priority.
- Competitive remuneration based on your skills and experience.
- Continuing education support to help you grow and excel in your role, with opportunities to develop your skills and knowledge in a supportive environment.
Ready to Join Our Team?
If you’re looking for a long-term career in veterinary reception and want to be part of a privately owned clinic dedicated to cats, we’d love to hear from you! Please address a cover letter describing your suitability, curriculum vitae, and a list of references to jobs@melbournecatvets.com.au
See our website: https://www.melbournecatvets.com.au/
Enfield Veterinary Hospital, Inner West Sydney (posted 25th November) Reception Nurse
One of THE BEST vet hospitals that you could work at is hiring! Part Time or Full Time (receptionist, surgery only or a mix of both).
Enfield Veterinary Hospital is a busy veterinary clinic in the inner west. We are a well loved and cared for team of 8 vets, 11 nurses and 3 kennel hands (4 vets per day, 7 nurses and 1 kennel hand). We have an incredible work environment where everyone is treated fairly and with respect.
A little bit about what we do:
We do a wide variety of surgeries here with very little referrals. Of course there is the usual; desexing, lumpectomies and dentals but we also do orthopaedic surgeries including TPLO's, splenectomies, regular ultrasounds and digital xrays, dental xrays and we treat and manage an abundance of hospital patients.
We are open Monday to Friday 8am-7:30pm, Saturday 8-4pm and Sunday 8:30am-2pm.
We encourage regular CPD training which is paid for by management.
We also provide lunch daily and celebrate everyone's birthday with a delicious cake.
Our nurses at Enfield are all highly skilled and have a high level of involvement in all aspects of nursing.
A few things that are extremely important to us is burnout in the industry and being aware of this, having support in a clinic (everyone has their off days), getting proper allocated 30 min lunch breaks + extra coffee/tea breaks and that our client and patient care standards are at their highest.
What we would expect from you:
Regardless of the role you are after, if it's for reception only, surgery only or a mix of both we expect that all staff are enthusiastic, motivated, polite, willing to learn and adapt to new things and to respect their co workers and members of public.
There may be a time where some weekend work is needed but it is not an essential part of the job. There is likely to be a mix of early and late shifts (generally 8am-4pm or 11am-7:30pm but these can be shuffled around. IDEALLY, we would be after someone who is happy with predominantly late shifts but we are completely aware this isn’t always desirable and we can discuss shift times further.
If this sounds like the clinic for you, please email your resume to: ashleigh@enfieldvet.com
See our website: https://enfieldvethospital.com.au/
Advanced Vetcare, Kensington, Inner NW Melbourne VIC (posted 25th November) Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being (Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in the practice.
See our website www.advancedvetcare.com.au; you can also find us on and
Macquarie Vet Hospital, Sydney's Lower North Shore, NSW (posted 22nd November) Receptionist
Part Time Receptionist
Are you an upbeat and caring person looking for a position in a dynamic clinic that practices the highest standards of care? Do you enjoy getting to know a lovely bunch of clients and their pets, and having a positive impact on their visits to us? Are you looking for a little inspiration in your career?
Perfect, then we can help! We are looking for a friendly receptionist to join our team offering first class, Fear Free care to our fur patients and parents.
The exciting part!
- All of our team members are Fear Free certified and if you’re not already, then we will pay to get you there!
- You’ll be offered a competitive salary package in line with experience
- You will be a respected, valued part of the team, central to the day-to-day running of the clinic
What we’ll need from you
We are seeking part time applicants to work weekday afternoons from 4pm till 8pm and a share of Saturday reception duties. There may be opportunities to expand these hours in the future.
- Ability to positively interact with clients and their pets, and maintain a welcoming and pleasant environment in reception
- Ability to answer phones, multitask, and prioritise tasks
- Ability to work as part of a team in a fast-paced setting
- Basic computer and admin skills
- Customer service experience preferred
Here to help
If you're ready to join a clinic providing the best in pet and client care, then please send a resume and cover letter through to Nat: nat@avclanecove.com.au
Fulham Gardens Animal Hospital, Inner Western Adelaide, SA (posted 22nd November) Receptionist
Veterinary Receptionist Position
Are you fulfilled in your role and using your skills to their full potential?
Pets and Their People are a proudly privately owned company with 2 hospitals and 1 clinic across inner Adelaide looking for a Veterinary Receptionist. The position is for permanent part time 2-3 days per week.
We have a strong focus on supporting a healthy work life balance. We achieve this with rosters that are put out at least a month in advance, with an aim to have a regular rostered day off, always striving to have a great work culture along with access to a private Employee Assistance Program supporting mental health.
We provide regular personal development coaching, to help you achieve this along with regular staff meetings and professional development opportunities. Our belief in this is so strong we always make time to close our clinics each week so you have time to truly engulf yourself in the learnings. We are accredited with Employer of Choice and have won industry awards with the Lincoln Institute. There are numerous reasons that we won these awards but our staff leadership was the key.
We are looking for a receptionist/customer service professional for a maternity cover with potential for permanency, who has the following skills and experience:
- Extensive experience in a receptionist or customer service role particularly within the veterinary industry will be highly regarded
- High attention to detail is a must
- You must be flexible in your availability – our rosters include early morning starts, late shifts and weekends
- Experience in a high volume reception role will also be highly desired
- The ability to be empathetic caring and professional at all times
- The ability to maintain a calm composure and handle multiple tasks
- The ability to follow direction, policies and procedures
- A high level of communication skills both face to face and via phone
- The ability to liaise with our clients and their pets to optimise ongoing care
- The ability to make our clients and their pets feel valued at every interaction
- A desire to be part of an excellent team who live by their values
- The ability to establish and maintain relationships with key influencers
If you are interested in learning more and having the opportunity to work for one of the most sought after vet clinics please call: Kristin Evans Practice Manager on 0433 555 570 during one of the times outlined below:
Monday 25th November; 2nd, 9th and 16th December: 12:00pm – 1:00pm
Tuesday 26th November; 3rd, 10th and 17th December: 8:00am – 9:00am
Wednesday 27th November; 4th, 11th and 18th December: 6.00pm – 7.00pm
*sessions subject to cancellation if the right candidate is found promptly
Applications sent via email will not be considered.
www.petsandtheirpeople.com.au, 
and 
Potts Point Veterinary Hospital, Elizabeth Bay, Sydney (posted 19th November) Receptionist
Join Our Team at Potts Point Veterinary Hospital (Elizabeth Bay) as a Full-Time Receptionist.
Position: Full-Time Permanent Receptionist
Hours: Monday to Friday (No Regular Weekends or Out-of-Hours Duties)
Location: Potts Point (Elizabeth Bay), just one stop from Martin Place
Are you a compassionate professional with a love for animals and a commitment to exceptional customer service? Our bustling inner-city privately owned veterinary hospital in Potts Point (Elizabeth Bay) is looking for an enthusiastic and experienced receptionist to be the warm, professional first point of contact for our clients.
What You Bring:
- Experience in Administration and Customer Service: Ideally in a veterinary or medical setting, but extensive experience in other client-facing industries is also valued.
- Passion for Pets and People: A genuine love for animals and dedication to supporting their owners.
- Empathy and Precision: Professionalism, compassion, and attention to detail in a fast-paced, client-focused environment.
- Multi-Tasking Skills: Proven ability to manage multiple responsibilities, including busy phone lines, scheduling appointments, and administrative tasks.
- Self-Motivation and Initiative: A proactive attitude with the ability to work autonomously.
- Digital Literacy: Proficiency in using Word suite, canva, email, booking software, and handling daily banking tasks is essential. Familiarity with Cornerstone software is highly desirable, though not required.
- Creative Contribution: An interest in creating engaging social media content to showcase our team and services.
Key Responsibilities:
- Be the welcoming, professional first point of contact for clients and their pets.
- Maintain accurate, up-to-date client and patient records.
- Provide empathetic, friendly service while coordinating effectively with clients and staff.
- Manage scheduling and communication across a dynamic, busy practice.
Daily Duties (Include but Are Not Limited To):
- Greeting clients and managing patient check-ins with professionalism and warmth.
- Handling high volumes of phone calls, emails, and appointment bookings for multiple veterinarians.
- Assisting veterinarians and management with administrative support, including managing client records and insurance claims.
- Performing daily banking and reconciliations.
- Ensuring the reception area is clean, welcoming, and well-organised.
- Assisting clients with product purchases and unpacking stock deliveries.
Perks & Benefits:
- Above-Award Wages: Reflecting your expertise and dedication.
- Supportive Team Culture: Become part of a friendly, close-knit team that values your contributions.
- Opportunities for Growth: Develop your skills and advance in a specialised, rewarding field.
Work Rights:
To be eligible for this role, you must have unrestricted work rights in Australia for the duration of your employment. Visa sponsorship is not available.
If you are organised, self-driven, and excited to make a difference in the lives of pets and their owners, we’d love to hear from you. Apply today to join a team that prides itself on empathy, efficiency, and excellence in veterinary care.
Please email: claire@pottspointvet.com.au
Take a virtual tour of our lovely hospital: www.pottspointvet.com.auSuncoastVet Specialists, Caloundra QLD (posted 15th November) Customer Care Concierge
SuncoastVet Specialists Customer Care
Permanent Full-Time Position Available
HELPING PETS • SUPPORTIVE TEAM • FAMILY-DRIVEN
SuncoastVet Specialists seeks a highly skilled, enthusiastic, and team-oriented Customer Care Concierge!
This is an exciting opportunity for an experienced professional to join our small, personal, and family-owned specialists centre. Our dedicated pet care team provides quality veterinary medicine in a kind, comfortable, and safe environment. You will ensure that all pet owners and their pets receive an excellent experience at our clinic.
About Us
At SuncoastVet Specialists, we treat our pet clients as if they were our own! We listen to our client's concerns with care and compassion and provide the highest standard of professional veterinary care. SuncoastVet has a long-standing reputation for honesty and good old-fashioned values.
What We Offer:
- A cohesive, supportive, and family-oriented team
- Strong communication and clear expectations
- No after-hours work
- Above-award salary
- Employee Assistance Program
- Just ten minutes from the beach!
This unique role requires vital customer service and problem-solving skills. A good understanding of systems such as RX Works will be advantageous, as well as outstanding computer skills. We encourage candidates who enjoy working in a family-driven environment.
Essential Job Functions:
- Liaise with patients and their families in a compassionate manner
- Answer the telephone courteously and professionally and convey messages in writing, verbally, and electronically.
- Make all pets welcome and comfortable.
- Invoicing patient visits and receipting payments
- Schedule appointments, when necessary, from callers or visitors to the practice.
- Greet all visitors to the clinic; greet clients and patients by name as they arrive for appointments and notify the Veterinarian when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency.
- Participate in training new staff members and general dissemination of knowledge as required.
- Ensure that the waiting area and consult rooms are consistently cleaned
- Confirm all appointments by client's preferred communication method (phone, email, text) the previous day and make necessary adjustments.
- Possess an advanced understanding of practice logistical specifics to provide backup support to staff
Essential Criteria:
- Must have at least three years of experience working in a medical practice, veterinary practice, or a customer-facing role in another industry. (essential)
- Must be friendly, outgoing, "people-oriented," and have a great sense of humour. (essential)
- Must have excellent written and verbal communication skills. (essential)
- Be compassionate and sympathetic and maintain a professional attitude and demeanour during emotional and stressful situations. (essential)
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. (essential)
- Ability to establish priorities and meet deadlines. (essential)
- Strong organisational and time management skills and data integrity. (essential)
- A passion for animals and a commitment to achieving the best outcomes for our clients and patients. (essential)
- An accurate 50+ wpm average typing speed (typing speed test will apply). (desired)
- Reasonable animal handling skills. (desired)
- Excellent office/computer skills (Microsoft Office 365, Teams, Email, Internet, ability to quickly learn to use clinic's software). (essential)
Work at a place where a family environment and teamwork come together to support the most fulfilling mission in the world: providing love, hope, and care to pets on the Sunshine Coast.
To apply, please address your application to Luis Marquez, General Business Manager, and email it to HR@suncoastvet.com.au. Applications must address the essential criteria listed in the job description and be accompanied by a cover letter and a current CV.
We look forward to receiving your application today!
Animal Referral Hospital Homebush, Inner West Sydney NSW (posted 7th November)
Customer Care Representative | ARH Homebush
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
About your new role:
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
About You:
- A solid professional background in customer service (min 2 years is essential)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
We Offer:
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves!
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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