Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Potts Point Veterinary Hospital, Elizabeth Bay, Sydney (posted 19th November) Receptionist
Join Our Team at Potts Point Veterinary Hospital (Elizabeth Bay) as a Full-Time Receptionist.
Position: Full-Time Permanent Receptionist
Hours: Monday to Friday (No Regular Weekends or Out-of-Hours Duties)
Location: Potts Point (Elizabeth Bay), just one stop from Martin Place
Are you a compassionate professional with a love for animals and a commitment to exceptional customer service? Our bustling inner-city privately owned veterinary hospital in Potts Point (Elizabeth Bay) is looking for an enthusiastic and experienced receptionist to be the warm, professional first point of contact for our clients.
What You Bring:
- Experience in Administration and Customer Service: Ideally in a veterinary or medical setting, but extensive experience in other client-facing industries is also valued.
- Passion for Pets and People: A genuine love for animals and dedication to supporting their owners.
- Empathy and Precision: Professionalism, compassion, and attention to detail in a fast-paced, client-focused environment.
- Multi-Tasking Skills: Proven ability to manage multiple responsibilities, including busy phone lines, scheduling appointments, and administrative tasks.
- Self-Motivation and Initiative: A proactive attitude with the ability to work autonomously.
- Digital Literacy: Proficiency in using Word suite, canva, email, booking software, and handling daily banking tasks is essential. Familiarity with Cornerstone software is highly desirable, though not required.
- Creative Contribution: An interest in creating engaging social media content to showcase our team and services.
Key Responsibilities:
- Be the welcoming, professional first point of contact for clients and their pets.
- Maintain accurate, up-to-date client and patient records.
- Provide empathetic, friendly service while coordinating effectively with clients and staff.
- Manage scheduling and communication across a dynamic, busy practice.
Daily Duties (Include but Are Not Limited To):
- Greeting clients and managing patient check-ins with professionalism and warmth.
- Handling high volumes of phone calls, emails, and appointment bookings for multiple veterinarians.
- Assisting veterinarians and management with administrative support, including managing client records and insurance claims.
- Performing daily banking and reconciliations.
- Ensuring the reception area is clean, welcoming, and well-organised.
- Assisting clients with product purchases and unpacking stock deliveries.
Perks & Benefits:
- Above-Award Wages: Reflecting your expertise and dedication.
- Supportive Team Culture: Become part of a friendly, close-knit team that values your contributions.
- Opportunities for Growth: Develop your skills and advance in a specialised, rewarding field.
Work Rights:
To be eligible for this role, you must have unrestricted work rights in Australia for the duration of your employment. Visa sponsorship is not available.
If you are organised, self-driven, and excited to make a difference in the lives of pets and their owners, we’d love to hear from you. Apply today to join a team that prides itself on empathy, efficiency, and excellence in veterinary care.
Please email: claire@pottspointvet.com.au
Take a virtual tour of our lovely hospital: www.pottspointvet.com.auBribie Island Veterinary Clinic, Bribie Island QLD (posted 18th November) Receptionist
Bribie Island Veterinary Clinic is looking for a veterinary receptionist to join our team.
We are a busy small animal clinic located on the beautiful Bribie Island, which is located half way between Brisbane and the Sunshine Coast.
We are seeking an enthusiastic, friendly and confident receptionist who is able to provide excellent customer service to our clients. The position involves answering phones, scheduling appointments, triaging emergencies and most importantly you will be the welcoming face in reception. Previous reception experience is advantageous. You will be supported by our wonderful team of vets, nurses and reception staff.
Wages are above award and negotiable depending on experience.
Please send your resume and cover letter to Dr Lolene at info@bribieislandvet.com.au or call 0411 201381 for further information.
SuncoastVet Specialists, Caloundra QLD (posted 15th November) Customer Care Concierge
SuncoastVet Specialists Customer Care
Permanent Full-Time Position Available
HELPING PETS • SUPPORTIVE TEAM • FAMILY-DRIVEN
SuncoastVet Specialists seeks a highly skilled, enthusiastic, and team-oriented Customer Care Concierge!
This is an exciting opportunity for an experienced professional to join our small, personal, and family-owned specialists centre. Our dedicated pet care team provides quality veterinary medicine in a kind, comfortable, and safe environment. You will ensure that all pet owners and their pets receive an excellent experience at our clinic.
About Us
At SuncoastVet Specialists, we treat our pet clients as if they were our own! We listen to our client's concerns with care and compassion and provide the highest standard of professional veterinary care. SuncoastVet has a long-standing reputation for honesty and good old-fashioned values.
What We Offer:
- A cohesive, supportive, and family-oriented team
- Strong communication and clear expectations
- No after-hours work
- Above-award salary
- Employee Assistance Program
- Just ten minutes from the beach!
This unique role requires vital customer service and problem-solving skills. A good understanding of systems such as RX Works will be advantageous, as well as outstanding computer skills. We encourage candidates who enjoy working in a family-driven environment.
Essential Job Functions:
- Liaise with patients and their families in a compassionate manner
- Answer the telephone courteously and professionally and convey messages in writing, verbally, and electronically.
- Make all pets welcome and comfortable.
- Invoicing patient visits and receipting payments
- Schedule appointments, when necessary, from callers or visitors to the practice.
- Greet all visitors to the clinic; greet clients and patients by name as they arrive for appointments and notify the Veterinarian when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency.
- Participate in training new staff members and general dissemination of knowledge as required.
- Ensure that the waiting area and consult rooms are consistently cleaned
- Confirm all appointments by client's preferred communication method (phone, email, text) the previous day and make necessary adjustments.
- Possess an advanced understanding of practice logistical specifics to provide backup support to staff
Essential Criteria:
- Must have at least three years of experience working in a medical practice, veterinary practice, or a customer-facing role in another industry. (essential)
- Must be friendly, outgoing, "people-oriented," and have a great sense of humour. (essential)
- Must have excellent written and verbal communication skills. (essential)
- Be compassionate and sympathetic and maintain a professional attitude and demeanour during emotional and stressful situations. (essential)
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. (essential)
- Ability to establish priorities and meet deadlines. (essential)
- Strong organisational and time management skills and data integrity. (essential)
- A passion for animals and a commitment to achieving the best outcomes for our clients and patients. (essential)
- An accurate 50+ wpm average typing speed (typing speed test will apply). (desired)
- Reasonable animal handling skills. (desired)
- Excellent office/computer skills (Microsoft Office 365, Teams, Email, Internet, ability to quickly learn to use clinic's software). (essential)
Work at a place where a family environment and teamwork come together to support the most fulfilling mission in the world: providing love, hope, and care to pets on the Sunshine Coast.
To apply, please address your application to Luis Marquez, General Business Manager, and email it to HR@suncoastvet.com.au. Applications must address the essential criteria listed in the job description and be accompanied by a cover letter and a current CV.
We look forward to receiving your application today!
Vetcall Q-Store Mermaid Waters, Gold Coast QLD (posted 12th November) Receptionist
Vetcall Q Store – Vet Nurse Receptionist
Vetcall Q Store has an exciting vet nurse/reception role available on flexible hours! Perfect for nurses returning to the workplace or those needing to support other life commitments.
We’re a small animal practice located in a bustling shopping village amongst the pristine waterways of Mermaid Waters. Our clients consider us the vet clinic of choice, our popularity has been built on personable and trusted client relationships, with a strong commitment to pet wellness, quality medicine and advanced surgical care. We are a happy and dynamic team surrounded by our well insured, educated and loyal client base.
Check us out https://www.facebook.com/vetcallqstore
About The Role
- Our team is growing, we’re looking for a bubbly personality to care for our clients
- Flexible Hours working 4 or 5 days from 9am to 1pm (but flexible for the right person).
- Demonstrate outstanding client experience skills, where fussing over clients and their pets comes naturally providing the warmest welcome to our clinic.
- Good understanding of sales, retail, nutrition and medicine.
- Experience with practice management systems and appointment book management skills.
- Showcase your outstanding presentation and communication skills.
- Love being involved with social media and marketing activities.
- Build strong relationships with our community, strategic partners and suppliers.
- Join a high performing team that love what they do.
- Must be Cert IV Veterinary Nurse qualified or studying
Benefits:
- Flexible Hours
- Payrate based on experience
- Flexible work hours that can support your personal needs
- Work alongside a high performing, fun and friendly team
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please 'Apply Now' with our Careers Team or reach out to Regional Manager jude.clague@vetpartners.com.au
Animal Referral Hospital Homebush, Inner West Sydney NSW (posted 7th November)
Customer Care Representative | ARH Homebush
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
About your new role:
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
About You:
- A solid professional background in customer service (min 2 years is essential)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
** As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **
We Offer:
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves!
The Rabbit & Bird Doctors, Coburg North, North Melbourne, VIC (posted 29th October) Receptionist
Receptionist - Full Time
Integrity, Patient Advocate, Compassion, Learning, Community.
We, the Rabbit & Bird Doctors, want to do more.
We passionately provide every small herbivore and avian patient with quality, evidence-based, humane veterinary care. But you probably figured that much from our name.
We are a workplace that faces challenges with a curious mind and embraces different perspectives, and together, we work to drive our area of medicine further. This certainly makes for a richer, more rewarding, and quirkier workplace.
Our people are diverse and inclusive and we pride ourselves in respecting and supporting one another's “whys” in both the workplace and life. Our workplace culture is the most important part of our success and we take a dynamic approach to our teams' needs.
The caseload is varied, high-paced, and top-end and we hold high expectations for our patients and client care. This isn’t for everyone, and that’s okay!
Our dedicated customer service superstars truly embody the heart and soul of our clinic. They are the welcoming voice on the phone and the friendly face that greets every client who walks through our doors, but more than that, they are the client advocates.
We place immense value on our receptionists, through their ability to foster strong relationships with our cherished clientele, expertly manage our daily schedule, and educate clients about the exceptional services that set us apart.
Every day, two dedicated receptionists are on hand to assist, backed by a clinical team member for additional support. As our clinical team expands, we invite you to join us in enhancing and continuing to develop the customer service experience at our clinic, making a positive impact on our clients' journeys.
We are in search of a dedicated individual who is truly people-focused and passionate about making a positive impact. The ideal candidate will have exceptional communication skills, keen attention to detail, the ability to multitask, and a collaborative mindset, all while thriving in an independent work setting. We want someone who not only embraces change but actively champions it, leading to a remarkable customer care journey and improved patient outcomes. If you are eager for career growth and value both clinical and interpersonal training, we encourage you to join our mission!
Previous experience in the animal care industry with veterinary software is non negotiable, this role will not lead to any vet nursing positions.
Curious? Want to know more? Or to apply;
Email: nursemanager@therabbitdoctors.com.au with any questions.
To apply for the role, email your curriculum vitae and cover letter answering the following questions:
- What is your favourite client memory, what made it special?
- Tell us about a time you improved a client experience.
- Tell us about a time you received a customer complaint, how did you resolve this?
Cowra Veterinary Centre, Central West, NSW (posted 25th October) Receptionist
VETERINARY RECEPTIONIST - Permanent Part Time
We know that reception is the hardest job in a veterinary clinic – it is crucial to make the right first impression on our clients. What happens in reception flows on to everyone else in the clinic so it is vitally important for our staff and our business to find the right person for our reception position.
About the Position:
Do you want to join a small friendly team looking to make a positive difference in our community? Due to ongoing growth in our business and our determination to be a family-friendly and mental-health friendly employer, we need more help.
We are looking for a veterinary receptionist to join us in a permanent part-time role (ideally 2 or 3 days per week but we can be flexible!). Remuneration is well above award and will be negotiated based on experience.
Receptionist Duties:
- Greeting clients and their pets with a warm welcome.
- Managing appointments and fielding client queries via phone and email.
- Handling payments and transactions.
- Keeping our reception and consult areas tidy and stocked.
- General administration to help keep the clinic running smoothly.
About You:
Do you match the description below? If so, we want to hear from you!
Essential:
- Excellent customer service and communication skills with professional telephone manner
- Warm and friendly personality, both in person and over the phone
- Positive can-do attitude and a sense of humour
- Enthusiastic, proactive and self-motivated with strong common sense
- Genuine enthusiasm for helping people (someone has to bring the animals in!)
- Confidence in dealing with people and with computers
- Ability to listen to and determine clients and team members’ needs and requirements
- Ability to multi-task and work well under pressure during busy periods
- Exceptional time management and organisational skills
- Good attention to detail and a passion for problem-solving
- Ability to work as part of a small team
- Genuinely compassionate, patient and empathetic
- Honesty and resilience
- Take pride in their work
Desirable:
- Previous experience with veterinary reception
- Good over the counter product knowledge (flea, worm etc products)
- Experience with marketing including social media
About Us:
Cowra Veterinary Centre is a 2.5-vet rural mixed practice located in the central west of NSW. We have a relatively new purpose-built clinic, so everything is well designed and works really well.
Our caseload is approximately 3/4 small animal and 1/4 large animal (beef cattle, horses, sheep, dairy cattle). We are open 5.5 days per week and offer an after hours emergency service. We run a branch practice in a nearby town two days per week.
We have a small, happy, and harmonious team (6 vets, 2 full time receptionists/nurses and 8 part time receptionists/nurses). We believe in the importance of a good work-life balance (work to live, not live to work) so operate on a 4 day work week roster for our full time vets and nurses and we encourage positive mental health practices. Continuing education is strongly encouraged for all staff.
For more information on our practice, please see: www.cowravet.com.au or our Facebook page.
For further information or to apply, please contact Dr Peter Launders on 02 6341 3113 or email: cowravet@bigpond.com
Veterinary Dermatology Clinic, Canberra, ACT (posted 25th October) Part Time Receptionist
Join Our Team as a Part-Time Veterinary Receptionist – Canberra
Are you passionate about providing exceptional customer care and love being part of a dynamic, supportive team? At Veterinary Dermatology Clinic (VDC), we specialize in more than just veterinary dermatology; we pride ourselves on creating a welcoming and collaborative work environment. We’re seeking a part-time Receptionist to join our growing team in Canberra.
This is a part-time, clinic-based role, working Mondays and Tuesdays (19 hours per week during business hours). If you're ready for a rewarding role where you’ll make a real impact, we’d love to hear from you!
About Us
At VDC, we’re proud to be a privately owned, specialized veterinary dermatology service established in 2016. We operate across multiple locations along the east coast of Australia, including clinics in Canberra and Sydney, as well as regional visits to Newcastle, Kiama, Albury, Bowral, and Hobart.
Our tight-knit team is dedicated to delivering exceptional veterinary dermatology and general care, always focused on improving our patients' quality of life. We’re passionate about continued learning and regularly provide opportunities to further develop your skills.
The Role
We’re now recruiting a friendly, energetic receptionist to support our Canberra operations. This role is on-site at our clinic two days per week, on Monday and Tuesday.
As the first point of contact for our clients, the Veterinary Receptionist plays a critical role in ensuring every pet and owner feels welcome, supported, and confident in our care. This position requires exceptional communication skills, strong organizational abilities, and a genuine passion for helping animals and their owners.
Key Responsibilities:
- Warmly greet clients in person, over the phone, and via email.
- Manage appointment scheduling and handle inquiries with professionalism and care.
- Maintain accurate records of client and patient information, insurance details, and communications.
- Coordinate with veterinarians and nurses to ensure smooth patient arrivals, scheduling, and medication orders.
- Process client payments and assist with insurance claims and third-party payment plans.
- Triage phone calls with the support of our veterinary team.
- Assist with reception-level tasks, ensuring everything runs smoothly throughout the day.
What We’re Looking For:
- Experience in customer service or administrative roles, ideally within a veterinary or healthcare setting.
- Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
- Exceptional organizational skills and attention to detail, with the ability to multitask and manage priorities in a fast-paced environment.
- A compassionate and empathetic demeanour, with a true passion for animals and supporting their owners.
- Proficiency in computer systems, including Patient Management Software and the Microsoft Office Suite.
- Ability to stay calm and composed in a busy work environment.
- A commitment to maintaining the highest standards of professionalism, confidentiality, and ethical conduct.
Perks & Benefits:
- Above award wages
- Weekly “Team Legend” rewards
- Fun paid team activities throughout the year (How about an electric bike tour through Murrumbateman’s wineries or a Paint & Pinot session in the Southern Highlands?)
- Supportive team environment where your contributions are valued.
- Opportunities for personal growth and development within a specialized field.
- A dynamic, fast-paced role with a wide range of responsibilities, ensuring no two days are the same.
Meet our team and discover why they love working in dermatology here.
Ready to Apply?
Email your resume to reegan@vetdermclinic.com.au or call us at 1800 VDC VET (1800 832 838).
Gold Coast Veterinary Surgery, Broadbeach, Gold Coast (posted 18th October)
Opportunity in Paradise
Veterinary Receptionist / Customer Care - Full Time
Can you help us to look after the pets of the Gold Coast? We love fixing sick animals, but to achieve all that we do, we need another team member at our front desk. If you have experience as a veterinary Receptionist and take delight in making customers happy, then we want you to help us to take our patient care and customer service to the next level. Gold Coast Vet Surgery is a family of 16 enthusiastic and talented animal lovers.
Together we have won awards and have grown a fantastic clientele who want to do the best for their pets.
If you are organised, calm under pressure and can multitask, then we’d love to have you join our team. Previous experience in a vet clinic and ideally knowledge of ezyVet software are required. Being the first point of contact for our clinic is a tough and challenging role, but it is also very rewarding. You need to be comfortable fielding a wide variety of enquiries and no two days are ever the same. We can assure you, you won’t get bored! As we are looking for a permanent Receptionist, this is not a stepping stone to a Veterinary Nursing career - please do not apply if you are ultimately hoping to become a vet nurse.
We need you to be the friendly extension of our vet and nurse teams to help pets and their worried owners. We are a compassionate, family orientated business.
This means that you work alongside the owners of the practice who understand your workload and challenges and there is no corporate head office to deal with. We all work hard and take our patient care and customer care very seriously, but we do also enjoy a laugh along the way. We are proud of our team and it is important to us that new team members are a good “fit”.
This is a long term, full-time, permanent position with Saturday mornings on a roster and paid as overtime. There is no afterhours work as we have an excellent after hours emergency clinic & referral hospital nearby.
We pay above award wages and if you have to work late, overtime is paid. Our salary packages also include a staff discount program and payment of your pet’s pet insurance premiums.
So if you enjoy making a difference in people’s experience at the vet, and are proud to provide exceptional customer service, then this is a position for you. Please send your resume & a covering letter outlining why you believe that you are suited to the position to Drs Kevin & Fiona Cruickshank at: vet@goldcoastvet.com.au
Absolute confidentiality is assured.
We feel very bad about this, but due to the high number of applications, only candidates who are successful in being shortlisted for an interview will be contacted. As this is a challenging role, only candidates with prior experience in the veterinary industry will be considered.
Brisbane Pet Surgery, Brisbane East QLD (posted 16th October) Part-time Receptionist
Part time Receptionist
About us
We are privately owned and pride ourselves in compassion, quality and affordable veterinary services. We are a small animal practice offering general consults, medical workups, general surgery, major soft tissue and orthopaedic surgery. With 6 veterinarians on staff, and a visiting orthopaedic specialist to compliment our own onsite orthopaedic surgeons, we offer most surgical procedures. We have a great team that understand the veterinary industry and support network we all need. You would be joining our team of 4 receptionists, and be involved in our clinic expansion, and offering an increase in services and diagnostics over the coming months. We ensure there is time to have a laugh and enjoy our workplace environment and our patients and clients. View our instagram and facebook page to see some of our work and team members caring and compassionate nature.
Qualifications & experience
- Minimum 12 months experience as a veterinary receptionist or nurse
- Passionate about quality care and patient and client experience
- Resilient and ability to adapt
- Ability to think on your feet
- Enjoy working in a busy practice
- Mastered customer service
- Excellent communication skills
- General receptionist tasks
Tasks & responsibilities
- Welcoming each and every client with your warm smile and compassion
- Escalate and triage clients over the phone and on arrival as needed
- Book consultation appointments and surgical bookings and respond to emails
- Communicate and prioritise tasks within the reception team, veterinarians and nurses
- Manage OTC and reception office stock
- Advise clients on OTC food and products including parasite prevention
- Maintain a clean environment at reception and waiting areas
Benefits
- Training in the role working side by side with your trainer
- Ongoing education and training
- Team building events
- Join a team of 20+ staff
- Weekly lunches provided and be involved in our social events
- Supportive team
See our website: www.brisbanepetsurgery.com.au
Brisbane Veterinary Specialist Centre, Albany Creek, Moreton Bay Region, QLD (posted 14th October) Client Services
Part-time Client Service Officer
About BVSC:
At BVSC we are dedicated to providing gold standard veterinary care and support to our clients and their beloved pets. We believe in fostering a warm and welcoming environment, where both our clients and team members feel valued and respected.
We are seeking a friendly and empathetic Client Service Officer to join our dynamic team. The ideal candidate will possess exceptional communication skills, be able to handle multiple tasks simultaneously, and remain calm and focused during high-pressure situations. As the first point of contact for our clients, you will play a vital role in ensuring a positive experience from the moment they walk through our doors.
We are seeking adaptable and energetic candidates who…
- Provide exceptional service by welcoming clients, answering queries, and managing appointments.
- Handle incoming phone calls, screen and direct calls, and take messages according to agreed protocols.
- Maintain effective communication with veterinary staff and clients.
- Perform invoicing, payment follow-ups, and insurance documentation.
- Manage client records and ensure accurate data entry into ezyVet software.
- Work closely with the Client Services Team to improve front-of-house operations and assist in training new team members.
- Uphold ethical standards and confidentiality in all interactions.
- Be familiar with veterinary/medical terminology and procedures.
- Ensure a clean and safe environment in reception waiting areas. Understand and apply hygiene principles relevant to a veterinary practice.
Requirements:
- Minimum of 1 - year experience in a reception or client service role.
- Strong verbal and interpersonal communication skills, practical problem-solving abilities, and a compassionate attitude towards animals and their owners.
- Competence in MS Office and familiarity with veterinary practice management software (ezyVet preferred).
- Experience in a Veterinary or human healthcare setting is highly desirable.
What We Offer:
- A supportive and collaborative work environment
- Continuing education and opportunities for professional development
- Competitive salary and employee benefits package
- First class employee assistance Program – ASSURE
- A chance to make a meaningful difference in the lives of pets and their owners
If you are passionate about providing outstanding client service in a veterinary setting - join us at BVSC and be a part of a team that truly cares!
Please submit your resume with 2 references to Cheri Williamson. Email: cheriw@bvsc.com.au or call (07) 3264 9400 for more information.
To see clinic photos click here
Southpaws Malvern, South East Melbourne VIC (posted 14th October) Night Receptionist
Part-Time ECC Night Receptionist
Our Mission:
To be the first choice for expert veterinary care. Why? Because our pets are our family.
About Southpaws:
At Southpaws, we're committed to revolutionising the veterinary workplace. We strive to create an environment that operates on progressive principles, ensuring career pathways that foster professional growth and offer competitive remuneration. Our dedicated Training and Human Resource departments are on-site full-time to support your personal and professional development. We pride ourselves on our core values and seek candidates who embody:
- Professionalism
- Integrity
- Trust
- Compassion
- Humour
- Innovation
- Teamwork
The Role:
The ideal candidate will be customer-focused, willing to go the extra mile, and have an eye for detail. Compassion and empathy for both people and their furry family members is a must. You will be able to work independently and as part of a team whilst demonstrating strong communication skills, along with having a collaborative team approach.
The ideal candidate should have:
- Minimum of 3+ years’ experience in Reception or Customer Support.
- Medical background or Veterinary Reception/Nurse background is preferred but not essential.
- Exceptional customer service skills and phone manner.
- Excellent time management and multi-tasking abilities.
- Polite and resilient nature.
- A willingness to get involved in all areas of the clinic.
- Energetic and driven.
- Ability to use initiative, assume responsibility for tasks, and resolve problems.
- Knowledge of ezyVet advantageous but not essential.
Duties include, but are not limited to:
- Working from 6 pm to midnight with some weekend shifts.
- Delivering outstanding client care to all patients and owners.
- Handling client enquiries professionally in person, by email, and over the phone.
- Performing administration duties and associated tasks.
- Managing the appointment schedule.
- Taking payments and balancing the banking at the end of the shift.
- Assisting with product sales and client education.
- Ensuring the front of the house is always clean and presentable.
- Performing ad hoc duties around the hospital to support the team as needed.
Benefits:
- Generous pay and favourable working conditions.
- Industry-leading employee discount scheme for family pets.
- Ongoing professional development supported by our HR and Training departments.
- Regular team meetings and feedback sessions to foster a supportive work environment.
- Monthly social initiatives to build strong relationships with colleagues.
- Opportunity to set new benchmarks in veterinary care and challenge the status quo.
If this sounds like you, come and join us!
Apply Now:
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please apply online or send your CV and Cover Letter to HR@southpaws.com.au.
Connect With Us:
Reference: CS RR-7174
Kojonup & Katanning Vet Hospital, South-East of Perth, Great Southern Region, WA (posted 14th October) Receptionist
Rare opportunity in the Great Southern for an Outstanding Veterinary Receptionist
Receptionist/Admin Position
We are looking for an experienced Veterinary receptionist, who is passionate about animal care and client relationships. Someone who is professional, maintains client standards, drives improvement, strong communication and team building and enjoys making sure every animal and client who encounters our clinic gets the best possible standard of care.
Working at Katanning and Kojonup Vet Hospitals you will join our existing team of 7 incredible vets and 10 amazing vet nurses. This is an established, fun, cohesive and friendly team of professionals that thoroughly enjoy their careers.
Kojonup and Katanning Vet Hospital operate as sister clinics with the members of staff travelling between both clinics throughout the week. Katanning opened in 2015 and has recently undergone renovations. Our newly renovated hospital provides a great working environment which is busy, stimulating and well managed. Our space offers several consulting rooms, dog and cat wards, an isolation ward and a designated grieving room.
Please click here to see photos!
We are looking for someone ideally with:
- Administration experience and Customer Service experience
- A passion for working with animals and helping their owners
- Attention to detail, and the ability to empathise and remain compassionate
- Ability to commit to rostered and rotating shifts during the hours of Monday to Friday 8:00am-5:00pm and occasional Saturday shifts 9:00am-12:00pm.
- Cert 4 Veterinary Nursing experience highly regarded but not essential
With the support of our Head Nurse, you will be responsible for scheduling and effective communication with our clients, members of the public and our team. Your role and responsibilities will include but not limited to
- Display a high degree of empathy and understanding towards the needs of the patients, the clients and the veterinary health care team.
- Excellent administration and reception skills with a strong attention to detail
- Triage emergency calls and admissions
- Proactive and willingness to go above and beyond for clients, animals and the team
- Is self-motivated, demonstrates effective initiative and can work autonomously
- Is digitally literate, and confident in coordinating communication across multiple platforms (e.g. email and booking software)
- Contributing to content for social media
- Experience working in a fast-paced environment managing multiple tasks
- Daily banking
This is your chance to join a fun and friendly team that is passionate about providing outstanding care to animals and excellent service to their owners. If you feel well suited to this position and wish to apply, please send your cover letter and resume to kvc@kojonupvethospital.com.au
Cowes Veterinary Surgery, Cowes, Phillip Island, VIC (posted 4th October) Receptionist
RECEPTIONIST POSITION FULL-TIME
We are seeking a friendly, energetic and compassionate receptionist who takes pride in their work for our Cowes Veterinary Surgery. Cowes is a beautiful seaside community on Phillip Island 1 hour 50 minutes from Melbourne. The Cowes Veterinary Surgery is family owned and operated. We have a motivated and professional team of 4 vets and 6 nurses.
Please click here to see photos!
The role is full-time over 4-5 days with some Saturday mornings included.
- You will work within a supportive and inclusive team where your development is a priority.
- We have a culture of looking after each other, our patients and clients at Cowes
- Veterinary Surgery.
- Our mission is to provide the best possible care and outcomes for people and their pets.
- Our vision is to continually improve our services and facilities while developing our team’s knowledge and skills.
RESPONSIBILITIES AND SKILLS
- You will possess a strong work ethic with excellent communication, customer service and time management skills.
- Your ability to remain calm during busy and high stress periods is a crucial part of managing your reception post.
- You must be empathetic with a welcoming personality who greets all by name, including our patients.
- Greeting and booking in patients, invoicing and receipting, and manage end of day payment reconciliation.
- You will have experience in building rapport with clients and communicating needs and expectations between client and veterinary staff in a professional manor, while triaging patients effectively.
- A genuine team player who is an active listener with a positive and collaborative attitude.
- To manage client and patient data confidentially and efficiently you will require good numeracy and literacy skills.
- Produce certificates and other system generated reports as required.
- You will possess individual accountability skills while maintaining a team-oriented attitude that aligns with CVS core values to look after everyone.
- Prior veterinary reception or nursing experience is advantageous but not essential as all levels of reception experience will be considered with training provided for any veterinary specific knowledge required.
- Experience in veterinary or appointment scheduling software along with a high level of computer skills is essential. Ezyvet software experience will be highly regarded.
If you have experience in all or most of these responsibilities and you are excited at the prospect of being in a pivotal role to help us achieve this amazing work, we welcome you to send your resume with a cover letter to Michelle George, Human Resource Manager at Cowes Veterinary Surgery email: admin@cowesvet.au
Western Australian Vet Emergency & Specialty WAVES, Success, Southern Perth, WA (posted 4th October) Receptionist
Part Time Vet Nurse Reception role available with an immediate start. Training provided.
If you have boundless energy, a positive outlook, think fast, work best under pressure and most importantly you are a team player then you may be the person we are looking for to join our very busy Emergency hospital.
WAVES is looking for an enthusiastic, energetic, dedicated vet nurse who loves customer service and wants to be a receptionist on a part time basis. Previous experience working as a vet nurse receptionist is an advantage, however, your professional approach is more important to us.
Working as a vet nurse receptionist can be both rewarding and challenging. This role requires multitasking responsibilities, attention to detail, empathy towards animals and their owners and the ability to handle stressful situations.
You will be the first and last person to meet and speak to clients at our hospital, so it is essential that we make them feel comfortable and deal with them in an efficient, professional and compassionate manner. The role will involve being able to confidently provide informative and supportive advice to clients and referring veterinarians who are calling regarding emergencies. You will be able to confidently and calmly liaise with the rest of the hospital teams in a fast and efficient manner. You will have the ability to be able to multitask and consistently provide high quality customer service in a sometimes-hectic environment with high attention to detail.
This position is completely committed to Reception and Customer Service and will not involve any nursing tasks. It is essential that the successful applicant is ready to dedicate their skills to this fast-paced environment at Reception.
The successful applicant will be available to cover afternoons 3pm - 7pm shifts, 3-5 days a week, no weekends . Extra shifts available for leave cover if suits.
Tell us why you would be the perfect fit for our team, including availability.
If you have any questions, please feel free to email me or send your CV and covering letter to Reception and Administration manager: deb@wavets.com.au
North Shore Veterinary Specialist & Emergency Centre, Artarmon, Sydney, NSW (posted 3rd October)
North Shore Veterinary Specialist Centre, Artarmon, Sydney - Full Time Receptionist/Client Services - Admin Role
North Shore Veterinary Hospital and Veterinary Specialist & Emergency Centre is a general practice and Specialist Referral Veterinary Hospital which has a 24-hour emergency service 365 days per year. It is one of the busiest Veterinary Hospitals in Sydney, located in Artarmon and walking distance from St Leonards or Artarmon Stations.
Due to Staff Movement, we are searching for a talented Permanent Full Time Receptionist/Client Services.
This new member of staff will know how important a functioning cohesive front of house team play in a successful Veterinary Practice and would suit someone with a Reception/Client Service/Admin career wanting to work where the action is.
Your bonus? - Caring for our client's beautiful 4-legged family members.
Essential Criteria:
- Passionate and committed to caring for our patients and clients.
- Proven experience in a strong customer service role.
- Exceptional customer service and communication skills.
- Possess an excellent work ethic, is reliable and has a stable work history.
- High emotional intelligence.
- Excellent written and spoken English.
- Motivated with high energy level.
- Intermediate to advance level of computer skills in Word and Excel.
- Strong ability to multitask under sometimes stressful conditions.
- Able to work in a team environment and take direction.
- Ability to keep calm under pressure.
Duties Include but are not limited to:
- Greeting and managing clients and patients.
- Answering extremely busy phone lines.
- Scheduling appointments for multiple veterinarians.
- Client and patient data management.
- Dealing with high volume of emails.
- Bank reconciliations.
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management.
- Cleaning of Reception areas.
- Helping clients with OTC products.
- Stock deliveries and unpacking.
What We Offer
- An interesting, rewarding and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance program.
- A working environment based on trust, respect, harmony, professionalism and the ability to support and nurture one another as a team.
- Remuneration is above award and based on experience.
Experience in receptionist/client services in a veterinary practice or in a medical environment is preferred. However, if you have extensive history in a customer service role in another industry, we would be keen to hear from you too.
Knowledge of RxWorks/ezyVet would be an advantage but we are willing to train the right candidate.
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please contact Victoria Nguyen +61 422 882885 or victoria.nguyen@vet.partners
Unfortunately, phone enquiries regarding the position are unable to be answered.
Please note only shortlisted candidates will be contacted.
To see clinic photos click here
Brunker Road Veterinary Centre, Adamstown, South West Newcastle, NSW (posted 3rd October) Nurse / Receptionist
Veterinary Nurse/Receptionist - Full-time or Part-Time
About us:
Brunker Road Veterinary Centre is an advanced, modern, small animal hospital with 9 veterinarians committed to excellence in the veterinary industry. We offer a comprehensive small animal service for the Newcastle and Hunter region, including referral services. Our team is a hardworking, dedicated group, who also enjoy many educational and social activities outside of the hospital. Visit https://www.brunkerroadvets.com.au/ to view more about our clinic.
About the role:
Brunker Road Veterinary Centre is seeking a highly motivated, experienced individual to join our exceptional nurse/reception team. The Full-time position is 4 days a week, with 1 in 3 Saturdays, Part-time applicants welcome to apply. To be considered for the position you must hold a certificate 4 in Veterinary Nursing or Bachelor of Veterinary Technology, with a minimum of 2 years post qualification experience.
Key Duties include:
- Providing excellent client care
- Assisting veterinarians in consultation and procedures
- Reception duties and administrative tasks
- Patient preparation and anaesthetic monitoring for routine and advanced procedures
- Monitoring and treatment of hospital patients
- Advanced nursing duties, including catheter placement and blood collection, triage, doppler BP, use of multi monitors, use of in house Idexx lab equipment, use of dental x-ray equipment, experience in orthopaedics preferred
- Daily clinic upkeep and hospital equipment maintenance, to a high standard
Key Skills include:
- Ability to work in a fast-paced, multifaceted environment
- Ability to work autonomously and also as part of a team, maintaining a positive attitude
- Ability to take and follow directions well and take initiative in tasks
- Excellence in customer service
- Excellent written and verbal communication skills
- Adept with technology and strong computer skills
- Ability to keep to a schedule with excellent time management
- Adhere to WHS procedures, company policies and standards
What we offer:
- Inclusive and supportive team
- Advanced diagnostic equipment (CT, scopes, U/S)
- Team discounts, lunches and social events
- Employee assistance program
- Regular morning teas and fruit bowls
- Remuneration based on experience
- Continuing education opportunities
- Access to online learning hub
Application
Please forward a cover letter and resume to Elise Oughton (Practice Manager Teams), at: info@brunkerroadvets.com.au
Vet Skin and Ear, Hadfield, North-Western Melbourne, VIC (posted 2nd October)
RECEPTIONIST REQUIRED
Full time or ¾ full time veterinary receptionist/nurse required for busy Melbourne dermatology only vet practice located in NW suburbs.
The business is well established and has serviced the Melbourne and Geelong areas for 7 years now. Our clients are lovely, and the work conditions are very good. The position will mostly require reception work. Some basic nursing competency would be beneficial but is not vital. The applicant does not need to be Cert IV qualified.
Applicant needs to be good with people, organised and able to multi-task.
Pay rate is very reasonable. The position requires no after-hour nor weekend work.
Business hours are 8:30am-6:30pm.
Please email: vets@vetskinandear.com.au to apply or obtain further info.
Our website: vetskinandear.com.au and
Orange Veterinary Hospital, Central Tablelands, NSW (posted 1st October) Nurse / Receptionist
Join Our Dynamic Team as a Veterinary Nurse/Receptionist - Full Time, Part Time or Casual
Orange Veterinary Hospital, a well-established and progressive 13-vet mixed animal practice in Central West NSW, is seeking a passionate Veterinary Nurse/Receptionist to join our friendly and supportive team.
At Orange Veterinary Hospital, we pride ourselves on being a close-knit group of professionals who love what we do and enjoy each other’s company—both inside and outside the clinic. Whether it's discussing sports, sharing a laugh, or supporting each other professionally, our team is all about fostering a positive and collaborative environment.
We place a high priority on mental health and work-life balance. Whether you need to pick up the kids from school, volunteer on the weekends, or pursue hobbies like netball on a Wednesday night, we’re here to support your commitments. In return, we value flexibility and a team-player attitude.
What You'll Be Doing:
As a Veterinary Nurse/Receptionist, you’ll contribute to all aspects of veterinary care, combining hands-on nursing duties with client-facing reception responsibilities. No two days will be the same, and there’s always room for professional growth.
Veterinary Nursing Duties:
- Surgical assistance: preparing instruments, monitoring anaesthesia, assisting with dental procedures.
- Medical support: diagnostic radiology, pathology testing, and caring for hospitalized animals.
- Client education: advising pet owners on nutrition, behaviour, and general animal care.
- General duties: placing IV catheters, conducting discharge consultations, and ensuring the clinic remains clean and organized.
Receptionist Duties:
- Greeting clients and their pets with a warm welcome.
- Managing appointments and fielding client queries via phone and email.
- Handling payments and transactions.
- Keeping our reception and consult areas tidy and stocked.
- General administration to help keep the clinic running smoothly.
Hours of work & Afterhours workload:
- Casual, Part-time and Full-time employment options available for the right candidate.
- Our full-time members of the team enjoy a four-day working week from 8am-6pm with a one-hour lunch break.
- Weekend and evening on call is shared amongst the nursing team.
- Our current weekend rotation is one in 6 weekends.
- There is flexibility in the on-call roster to shift with what works with your life, and swapping with a colleague is encouraged.
- It is important to note that new staff are not expected to start on-call until the nurse feels comfortable and confident in our hospital.
Our Ideal Candidate:
We’re looking for someone who is;
- Qualified: Certificate IV in Veterinary Nursing (or equivalent).
- Compassionate: A love for both animals and people, with a focus on excellent care.
- Skilled: Great at multitasking, with strong communication and customer service skills.
- Team-Oriented: Able to work independently while thriving in a collaborative environment.
- Proactive: Resourceful with a strong work ethic and a desire to keep learning.
What We Offer:
Above-award salary based on experience.
Daily morning tea and lunch provided to keep our team fuelled and energized.
Full training upon commencement and provided uniforms.
A supportive, fun workplace where we prioritize mental health and well-being.
Why Orange Veterinary Hospital?
We’re proud to be accredited by the AVA as a New Graduate Friendly Practice and recipients of the AVA Practice of Excellence award. Our family-owned clinic is equipped with state-of-the-art technology and staffed by a talented and experienced veterinary team with over 125 years of combined expertise.
But beyond our professional accolades, we’re a team that loves to connect over coffee, enjoy social outings, and help each other succeed—professionally and personally.
For more practice information visit our:
Website
Youtube:
Facebook:
Instagram:
Discover Orange, NSW
Orange is a thriving regional city known for its cool climate wine region, gourmet food scene, and community spirit. Whether you’re into sports, the arts, or simply enjoy the beauty of nature, Orange offers something for everyone—from first-class sporting facilities to top-notch schools and childcare. Our winters may bring snow, but our summers are mild, and the coffee culture is strong—our team’s daily downtown coffee run is a beloved tradition!
Ready to Join Us?
If you're excited about joining a supportive, friendly team in a vibrant community, we’d love to hear from you!
Contact:
Rosie Rowse
Practice Manager, Orange Veterinary Hospital
57 Molong Rd, Orange NSW 2800
P: 02 6361 8388
E: rosie.heather@orangevet.com.au
Animal Welfare League Qld Ipswich Community Vet Clinic, West Ipswich, QLD (posted 30th September) Receptionist
Veterinary Receptionist
Job No: AWLQ212
Location: Ipswich
Join us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
Join us for a rewarding career at the Animal Welfare League Queensland (AWLQ). We are currently looking for a part-time veterinary receptionist to join our fast paced Ipswich Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer service and care to our clients and their animals. This is a permanent part-time role with 28.5 hours per week available.
You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.
Key Responsibilities
- Customer Service: deliver exceptional customer service, facilitate appointment setting and answer general inquiries
- Patient Admission and Discharge: facilitate this process with care and compassion.
- Process Payments, invoices and end of day reconciliation
- Store Management: opening and closing of the clinic, merchandising and cleanliness
- Customer Support and conflict resolution in a professional and dignified fashion
Key Skills and Experience
- Current driver’s licence.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years’ experience in administrative and reception roles.
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
- Strong attention to detail.
The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Sydney Animal Hospitals, Newport, Sydney's Northern Beaches NSW (posted 24th September) Receptionist
Experienced Veterinary Receptionist – Northern Beaches
Casual Part-Time to Full-Time Role
Are you a passionate and empathetic individual looking for an exciting opportunity to work in a rewarding environment? Sydney Animal Hospitals – Northern Beaches is seeking an experienced receptionist to join our energetic team.
Our practice, located in one of Sydney's most beautiful areas, offers a high standard of care and a fun, engaging workplace. We treat a wide variety of cases, from orthopaedic procedures to oncology, and everything in between. We’re proud to provide high-quality medical care while fostering a supportive and enjoyable work environment.
About us:
Our newly refurbished hospital is fully equipped with:
- Full IDEXX laboratory
- Ultrasound
- Digital and Dental X-ray
- Multi-Parameter Monitoring
- Smartflow
- Laser Therapy
About the Role:
As a veterinary receptionist, you will be the first point of contact for our clients, ensuring a warm welcome and seamless experience. Your responsibilities will include:
- Greeting and managing clients and patients
- Answering busy phone lines and scheduling appointments for multiple veterinarians,
- including triaging emergency phone calls
- Handling emails and processing pet insurance claims and pathology results
- Providing administrative support to veterinarians and management
- Assisting clients with over-the-counter products and managing stock deliveries
What We’re Looking For:
- Passion and Commitment: You love helping both animals and people and are dedicated to exceptional patient and client care.
- Customer Service Experience: Proven experience in a strong customer service role is essential, along with exceptional communication skills.
- High Emotional Intelligence: You remain calm under pressure and can handle stressful situations with poise and empathy.
- Reliable Work Ethic: You are dependable, with a stable work history and an excellent ability to multitask.
- Strong Team Player: Able to work collaboratively and take direction within a fast-paced environment.
- Computer Skills: proficient in Word and Excel, with experience in RX works preferred
- High Attention to Detail: Accurate with client data management and administrative tasks.
What We Offer:
- A rewarding role in a dynamic, supportive environment
- A positive workplace culture based on trust, respect, and teamwork
- An employee assistance program for additional support
- Flexibility with part-time to full-time work options
If you’re looking for a role where you can truly make a difference in the lives of pets and their owners, while being part of a passionate team, please send through you resume to: ashley@sydneyanimalhospitals.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
Back to Top