Vet Nurses and other support staff
Practice Management and Administration Roles
Animal Referral Hospital Minchinbury, Mount Druitt, Western Sydney NSW (posted 30th December) Hospital Business Manager
ARH Minchinbury - Hospital Business Manager
Join a dynamic team in Western Sydney as our Hospital Business Manager. As we celebrate 25 years of serving the people and pets of Sydney, ARH has expanded its reach with the opening of our 9th site, a state-of-the-art, 1200m² purpose-built facility launched in October 2023. Ideally located near the M4 and M7 interchange, our hospital is positioned at the heart of the rapidly developing Greater Western Sydney, close to the new international airport and major infrastructure developments.
A multidisciplinary veterinary hospital offering dedicated Specialist and Emergency services with a 24/7 operation in progress. Our cutting-edge facility features a full diagnostic imaging suite (including High-field MRI, CT, Fluoroscopy, Endoscopy, and Ultrasound), a modern ICU, three operating theatres, and integrated technology platforms such as RX works and SmartFlow for seamless patient management. Additionally, we offer on-site training facilities, including a wet lab and education centre.
Please click here to see photos!
As an integral member of the leadership team, you will drive business development, strategy, and operations. In collaboration with the Operations Manager, veterinarians, nurses, technical staff, and support teams, your role will be to ensure the successful and efficient running of the hospital, while maintaining a focus on delivering exceptional patient and client care.
Key Responsibilities:
- Financial Leadership: Full P&L responsibility for the hospital, including financial reporting and budgeting
- Strategic Planning: Partner with the leadership team to develop and implement business strategies and growth initiatives
- Team Support & Development: Work closely with recruitment and front-line teams, supporting staff development and ensuring resource allocation aligns with high patient care standards
- Marketing & Partnerships: Coordinate with the National Marketing team to drive marketing efforts and build strong relationships with referring veterinary partners
- Collaboration: Liaise with other hospital managers and the broader Greencross leadership team to optimize efficiency, profitability, and business alignment
What We're Looking For: The ideal candidate is an influential and approachable leader with demonstrated success in a management role, preferably within the veterinary or healthcare industries. You should be adaptable, collaborative, and proactive in identifying and implementing improvements. Candidates with qualifications in veterinary nursing or as a veterinarian, along with post-graduate business qualifications, will be highly regarded.
What We Offer:
- Competitive Salary with comprehensive leave entitlements (4 weeks annual leave, personal/sick leave, carer's leave)
- Professional Development: Access to continuing education to grow your business and leadership skills
- Work-Life Balance: Paid parental leave (6 weeks) and flexible return-to-work options
- Health & Wellbeing: Free annual flu vaccinations and confidential access to the Employee Assistance Program (LifeWorks 24/7)
- Perks: Discounts at Petbarn and Greencross, uniforms, and access to the Annual Greencross Ltd Symposium
This is a unique opportunity to work in a professional, collaborative, and exciting environment alongside some of the best clinicians in their fields. Click Here to Apply.
Balwyn Central Vet, Deepdene, Eastern Melbourne, VIC (posted 17th December) Practice Manager
Balwyn Central Vet Hospital is looking for a Full-Time Practice Manager to join their amazing team!
Balwyn Central Vet is among the leading Veterinary Practices in Melbourne and is one of only nine ASAVA-accredited Hospitals of Excellence in Victoria. We provide a large range of veterinary services including preventative healthcare, medicine, surgery, blood/urine testing, radiography, ultrasonography, and endoscopy.
An exciting opportunity has arisen for a Full-Time Practice Manager to join our busy team. The ideal candidate will have experience managing a team, veterinary industry experience is highly desired.
The Role:
We have a very strong team and feel it’s the right time to appoint a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager’s responsibility will be to oversee the effective operations of the practices, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level
- Working with the Regional Manager to develop and implement business plans
- Providing professional and competent support to the team and playing an active role in their development plans
- Develop effective organisation systems and protocols to maximise efficiency and smooth workflow
- Organising rostering, workforce planning, recruitment, health and wellbeing, recognition awards and people performance
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss
- Bringing a transparent leadership style focused on collaboration and engagement
What we are looking for:
- Veterinary Nurse with 3+ years’ experience, seeking the next step in their career is highly desirable
- Previous Practice management experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans
https://www.balwyncentralvet.com.au/
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please 'Apply Now' with your cover letter and updated resume.
Hawthorn Vet, Inner South Adelaide SA (posted 17th December) Full-time Practice Manager
Hawthorn Vet is looking for a full-time Practice Manager to join our collaborative and passionate team!
About Us:
At Hawthorn Vet, we pride ourselves on providing exceptional care to pets and their owners. Our passionate team of veterinary professionals is dedicated to ensuring the health, well-being, and happiness of our patients. As we continue to grow, we are looking for a Practice Manager who shares our commitment to excellence and client service.
Position Overview:
The Practice Manager will play a crucial role in overseeing the day-to-day operations of the clinic, ensuring smooth processes, high-quality patient care, and exceptional client service. This is an exciting opportunity for a motivated and experienced individual to join our dynamic team and help shape the future of our practice.
Key Responsibilities:
- Manage the daily operations of the veterinary practice, including staff supervision, scheduling, and resource management.
- Ensure the clinic meets all regulatory and compliance standards.
- Oversee financial management, including budgeting, invoicing, and maintaining accurate records.
- Lead and support a team of nurses and administrative staff.
- Foster a positive work environment that encourages professional development and teamwork.
- Develop and implement policies to improve patient care and customer service.
- Handle client communications, ensuring a high standard of care and service.
- Monitor and improve operational efficiency, implementing systems for smooth workflow.
- Assist with marketing efforts to attract new clients and maintain strong relationships with existing clients.
About You:
- Previous experience in a management role within a veterinary practice or related field.
- Strong leadership and interpersonal skills, with the ability to manage a diverse team.
- Excellent organizational and time-management skills.
- Strong financial acumen and experience with budgeting and resource allocation.
- Passion for animal care and client service.
- Proficiency in veterinary practice management software such as RXWorks is advantageous.
- Ability to problem-solve and make decisions under pressure.
- Strong communication skills, both written and verbal.
What We Offer:
- A competitive salary, commensurate with experience.
- Opportunities for professional development and ongoing training.
- A supportive and friendly team environment.
- Work-life balance with flexible hours.
- Employee discounts for veterinary services and products.
How to Apply:
If you are an experienced Practice Manager looking for a rewarding opportunity in a progressive, compassionate clinic, we would love to hear from you!
Please send your resume and a cover letter detailing your experience and why you are the perfect fit for the role to steph.dealmeida@vet.partners
Algester Vet - MustCare, Southern Brisbane, QLD (posted 5th December) Practice Manager
Want To Join Our Team?
Reignite, Learn and Lead: Practice Manager Opportunity at MustCare Vets
Do you feel your career has been idle or slowly in reverse? Seize the opportunity open for a Practice Manager who aspires to sit at the driver’s seat of a practice and their own career and accelerate them both forward by being part of implementing a progressive business operating framework at MustCare Vets. This system is poised towards fostering team development, igniting innovation and learning, bolstering operational efficiency, and enhancing client experience and patient care, which in turn propels financial sustainability. Engineered to instil clarity, alignment, strategic action, and innovation, this is your chance to ignite the growth back into your career and make a substantive difference for yourself personally and the team you will lead and community they serve.
Accelerate Your Leadership: Full-Time Practice Manager Role at MustCare Vets
Are you ready for a career that integrates your love for animals with your business insight? We have the perfect opportunity for you to step into the role of Practice Manager at our Algester Clinic, which is one of a four group practice. With four clinics under our banner, you will spearhead the operations at Algester while enjoying the robust support from our other seasoned managers.
The Practice Manager Role at MustCare Vets: An Essential Position
At MustCare Vets, the Practice Manager role is crucial. It goes beyond the typical management duties. It’s about taking ownership and being responsible for the long-term success of the clinic. Being a Practice Manager means you’re in charge of both the everyday tasks and the bigger picture. Your choices affect our team, the care we provide to pets, and the reputation we build.
Some might not fully grasp the importance of this role. It’s not just about what happens today, but planning and making decisions for the future. When you step into this position, you’re taking on a responsibility that impacts every part of MustCare Vets. You will become a part of the MustCare family, looking out for its best interests.
For those considering the Practice Manager role, know that it’s a commitment. If you’re up for the challenge and ready to guide us with dedication and a clear vision, then we want you on our team. Together, we’ll uphold the MustCare Standards, support each other, and make sure MustCare Vets remains a trusted name for all the pets and families we serve.
Why Our Practice Manager Role is Exceptional:
- Established Legacy: Our clinic has been a cornerstone of the community for years, providing trusted veterinary services. As the Practice Manager, you will play a pivotal role in upholding our well-established legacy.
- Autonomy and Responsibility: You will take the reins of the day-to-day operations while having the support of our seasoned managers at other locations. Collaborative leadership and a robust support system are at the heart of our veterinary group.
- Impactful Patient Care: Your dedication to animal welfare will be at the forefront of your role, ensuring that our clinic continues to deliver compassionate and exceptional care to every patient who walks through our doors.
- Thriving Team Environment: Our clinic boasts a close-knit and supportive team of professionals who share your passion for animals and the highest standard of care. Together, we work as a family to create a positive and nurturing atmosphere.
Your Impact at Our Vet Clinic:
- Clinic Leadership: As the Practice Manager, you will be at the helm of our clinic’s day-to-day operations, spearheading its growth and success.
- Team-Oriented Culture: Our veterinary clinic thrives on a supportive and respectful team environment. Working alongside skilled veterinarians, nurses, and other dedicated staff, you’ll foster a collaborative atmosphere where everyone’s contributions are valued.
- Business Growth: With your business insight, you will contribute to the clinic’s financial health, implement strategic initiatives, and identify growth opportunities that align with our values and mission.
- Financial Management: Oversee budgets, expenses, and financial records to ensure the clinic’s financial stability and prosperity.
Duties That Define Your Role:
- Clinic Operations: Overseeing and optimizing all aspects of our clinic’s day-to-day operations, ensuring its smooth and efficient functioning.
- Team Leadership: Nurturing a positive and collaborative team culture, encouraging professional development, and fostering a supportive work environment.
- Administrative Excellence: Streamlining administrative processes and coordinating appointments, communications, and records with precision.
- Strategic Planning: Collaborating with our team to develop and implement strategies that drive the clinic’s growth and success.
- Compliance and Safety: Ensuring compliance with regulations and maintaining the highest standards of safety within the clinic.
The Perks:
🐾 Generous Pet Care Discounts
👕 Provided Professional Attire
🌴 Paid Annual Leave
🚀 Personalized Career Advancement
🔄 Ongoing Feedback Loops
📚 Tailored Internal Education Programs
💼 Business Proficiency and Financial Literacy Training
💼 Coaching and Mentoring From Expert Business Advisors
👥 Refer a Colleague Incentive Program
🎉 A Vibrant, Supportive, and Collaborative Team
Join Our Veterinary Family:
If you’re a passionate and driven individual with a strong background in veterinary practice management, we invite you to join our thriving veterinary group. As the Practice Manager at Algester Vet, you will have the opportunity to make a lasting impact on animal welfare while enjoying the support and camaraderie of our experienced team.
Contact us today: Careers@mustcarevets.com.au
Petstock Vet Toowoomba, Darling Downs Region, QLD (posted 3rd December) Practice Manager/Head Nurse
Practice Manager/ Head Nurse – Petstock Vet Toowoomba | Ref: JR103539
Petstock Vet Toowoomba
Work in clinic that has been purpose built and equipped with optimal Veterinary care in mind, working alongside a team that loves coming to work and enjoys making a difference every day. We have a team of great nurses and a coffee van that keeps us well hydrated!
Job Opportunity:
We are seeking a Full Time (or Part Time) Practice Manager with aspirations for greater responsibility that is rewarded and recognised financially. Our bespoke leadership program and support network will set you up for success in this leadership role.
The role requires that you:
- Support the delivery of excellent patient care standards.
- Build relationships and deliver excellent customer service.
- Maintain the clinic’s financials,
- Provide support and positivity to your team.
- Hold a recognised qualification in Veterinary Nursing.
What you can expect:
- Remuneration package with regular reviews.
- No after hours, Sundays or Public Holidays,
- Shared rotating Saturday roster.
- Flexibility that accommodates your family commitments alongside clinic requirements
- Professional development resources.
Some of the Perks
- Paid parental leave.
- Petstock Group Annual Conference attendance at no cost to you.
- Significant Team member, family & pet discounts across Petstock Group & Woolworth’s reward programs
- Access to the Petstock Group’s Employee Assistance Program (Health & wellbeing support).
Apply today – via the link Here to our careers website, to create profile and apply.
If you would like to have a confidential conversation about a career at Petstock Vet, contact Vanessa, Recruitment Coordinator | +61 448 172 697 | vanessa.fernandez@petstockvet.com.au
Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
Fur Life Vet Bunbury, South West Region WA (posted 2nd December) Clinic Coordinator
Clinic Coordinator - Fur Life Vet Bunbury
Exciting opportunity to truly make a difference.
Clinic coordinator wanted to manage and lead our team of veterinary professionals.
Dedicated CE, perks and benefits from our industry leading organisation.
We have an exciting opportunity for a Clinic Coordinator on a full-time basis. We would love for you to join our team. Bunbury is a cosmopolitan coastal city renowned for its natural beauty.
About the position:
This is a permanent position of approximately 38hrs a week.
The Clinic Coordinator is responsible for providing high level leadership to achieve the operational and financial objectives of the clinic.
- This position works in partnership with the Clinical Lead, and Regional Coordinator to develop and mentor team members to achieve high performance as well as implementing operational systems and procedures to optimise efficiency and patient care.
- The Clinic Coordinator is also responsible for fostering a safe and collaborative workplace culture that encourages team members to develop and enhance their skills.
- Effectively manage employee relations issues including workplace conflict and performance issues in a timely manner.
About us:
- We have a spacious purpose-built clinic which we are very proud of
- Fur Life Vet Bunbury is one of the expanding Apiam Animal Health group of regional and rural clinics that are committed to enriching the lives of animals, people, and communities.
- As part of Apiam Animal Health, Australia’s largest rural and regional mixed and production animal veterinary group, we offer considerable opportunities for training, personal development and career progression.
About you:
- Certificate IV veterinary nurses, head nurses, practice managers or vet technicians with proven ability to manage clinics are encouraged to apply. However, we are also encouraging applications from people outside the industry with a bachelor’s degree in business or similar degree or qualification.
- Minimum 5 years’ experience in team management, rostering and customer service.
- Practice management, business management or HR experience is advantageous
- A demonstrated track record of experience in leading and motivating teams is essential, especially around Change Management
- Competent computer skills and user of MS Office programs and databases.
Key selection criteria:
- Demonstrate effective coaching and mentoring skills to drive individual and team effectiveness.
- Possess strong commercial and business acumen with the ability to interpret financial information.
- Ability to solve problems with varying complexity in a timely and appropriate manner.
- Work collaboratively within and across teams and sites to deliver value.
- Excellent leadership skills and passion for driving teams.
Why you should apply:
- Opportunity for career progression within an industry leading organisation.
- Discounts from various retail, travel, fitness and health providers.
- Work Laptop provided.
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
About how to apply:
- If we sound like a clinic you would like to be a part of then please reach out! For more information please email recruitment@apiam.com.au or apply here with your resume and cover letter.
University of Sydney Camperdown, Inner West Sydney, NSW (posted 28th November) Hospital Coordinator
Hospital Coordinator
We have an exciting opportunity to be part of the future of veterinary clinical education at the University of Sydney.
- Full time, parental leave replacement until April 2026, located on Camperdown Campus
- Ideal start date beginning February 2025
- Exciting opportunity to provide support for the strategy and clinical operations of the Veterinary Teaching Hospital
- Base Salary HEO 7 (38 hours) $108,557 - $118,267 + 17% superannuation
About the opportunity
It is an exciting time to join The University of Sydney Veterinary Teaching Hospital! We are building a new future that we want you to be a part of. A program of redevelopment is underway to become a flagship veterinary teaching hospital. Be part of building the future of veterinary clinical education at the University of Sydney.
As part of the Sydney School of Veterinary Science which is ranked #1 in Australia, the University Veterinary Teaching Hospital Sydney (UVTHS) provides a clinical learning experience for veterinary students with staff engaged in professional training programs through provision of veterinary services to the public.
We are currently seeking a Hospital Coordinator to play a key role in supporting our clinical services and the training of the next generation of veterinarians. You will support the strategy and clinical operations of the Veterinary Teaching hospital, ensuring day-to-day hospital scheduling and patient admissions run smoothly.
UVTHS is a combined referral and primary care small animal hospital with access to a range of specialist services, expertise, and equipment to offer excellent care to our patients. We benefit from a loyal clientele who always want the very best for their pets.
This is your chance to have a marked impact on the future of the veterinary profession through your contribution and support of the clinical service and training of students.
Your key responsibilities will be to:
- responsible for supporting hospital strategy implementation and provision of cohesive, end-to-end services being provided to the hospital
- supporting hospital operations in the effective and efficient utilisation and deployment of resources for the hospital
- liaising between different speciality services to facilitate the transfer and referral of cases to ensure continuity of services
- providing support for clinical research within UVTHS
- responsible for providing exceptional customer service and supporting innovation
- offered the opportunity to assist with our several community outreach programs, an amazing chance to give back to the community.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Hospital Coordinator who has:
- tertiary qualifications in a relevant field is desirable
- a certificate IV in veterinary nursing
- knowledge, experience, skills and demonstrated commitment to coordinate the day-to-day clinical operations of a veterinary hospital or similar clinical environment
- experience supporting both team members and stakeholders
- vibrant and enthusiastic, with a strong sense of teamwork
- knowledge of a range of veterinary, surgical and medical procedures is desirable
- a strong communicator who can provide excellent customer service
- ability to effectively communicate with academics, veterinarians, nurses and senior staff
- professional, hardworking, and committed to providing exceptional patient care.
We are committed to your development, and you will have access to a range of continuing education opportunities. We pride ourselves on promoting a continuous learning environment to facilitate your progression. Be inspired every day and stimulated by an academic environment focused on teaching and research.
Important:
- Short-listed applicants will be advised of their outcome early January 2025 with zoom interviews to take place shortly after
- The successful applicant will ideally commence beginning February 2025 to ensure a successful handover is provided with the current incumbent in the role taking parental leave
The key benefits
- be inspired everyday
- be stimulated by an academic environment focused on teaching and research
- opportunity for you to learn and enhance your skills and experience in a unique teaching and research environment of a veterinary teaching hospital
- salary packaging available
- industry leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 year of service), personal leave including sick and carer’s leave (up to 10 weeks pa), annual leave (4 week pa)
- access to employee assistance programs (EAP) at no cost
- gain the recognition of working in a leading veterinary school in an outstanding university.
Click here to find out more about our Staff Benefits
Work Rights
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button here.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Chris Masaoka, Recruitment Operations by email to recruitment.sea@sydney.edu.au.
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Applications close Sunday, 5th January 2025 – 11:59pm AEDT
Veterinary Happiness Redland Bay Surgery, City of Redland QLD (posted 28th November) Practice Manager
Veterinary Happiness has an exceptional opportunity for a new Practice Manager (Qualified Vet Nurse) to join our pet loving team.
Our name says it all. We are a small animal practice located in the beautiful bayside suburb of Redland Bay. We are a two vet per day practice supported by friendly and experienced nurses, serving our loyal community of clients. We are seeking a bubbly candidate who enjoys leading on customer experience, administration and high standards of care.
About The Clinic
Vet Happiness has become an icon of gold standard veterinary care in Redland Bay region. The team pride themselves on pet wellness of small animals, genuine client relationships and a relaxed collaborative culture. Our team are dedicated professionals who aim to provide comprehensive and compassionate veterinary services.
To support our cases, we’re equipped with an in-house IDEXX laboratory, full digital x-ray and ultrasound, dental x-ray, surgical theatre and monitoring equipment, separate dog and cat wards and a nice garden for puppy pre-school or lunch in the sunshine.
About The Role
The success of the practice manager is driven by their ability to co-ordinate the veterinary business, people, and services of the clinic. A typical day will include time focused on operations, nursing activities and client care. The ideal candidate may be a senior vet nurse seeking an opportunity for career progression or a seasoned vet practice manager.
- Qualified Vet Nurse who still enjoys nursing and mentoring
- Working four days per week, no weekends or after hours
- Gets excited about data and clinic growth, enjoys marketing and social media activities
- Is committed to continuous education opportunities for themselves and their team
- Brings a transparent leadership style focused on collaboration and engagement
- Great salary and bonus package for the right candidate
About You
- Holds experience in a practice manager or senior vet nurse position
- Minimum of 3 years vet nursing experience preferred
- Strives for high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident – we use RxWorks and Vetstoria
- Good time-management and communication with strong problem solving skills
- A genuine, warm and supportive style that enjoys caring for people who care for animals
Apply Today
If you would like to apply for this amazing opportunity or learn more about this role, please submit your interest to jude.clague@vetpartners.com.au.
PETstock Vet Bennetts Green, Newcastle/Lake Macquarie, NSW (posted 27th November) Practice Manager
Practice Manager – Petstock Vet Bennetts Green | Ref: JR104024
Petstock Vet | Bennetts Green
Petstock Vet Bennetts Green is a small cohesive team who have come together from various Veterinary pathways. Including Emergency and Critical Care, University teaching hospitals, wildlife rehabilitation and mixed practice. The clinic has a varied and exciting caseload, who work closely with local rescue groups preparing animals for adoption.
Job Opportunity:
We are seeking a Part time Practice Manager looking to join a network that will set you up for success.
We can offer you a fantastic working environment, with a loyal established client base, friendly and experienced staff members! We highly encourage our staff to participate in continuing education to ensure we are always providing our patients and clients with a high standard of care!
If you are an experienced Vet Nurse looking to take the next step in your career to practice management, or an experienced practice manager looking for a change - this position will be perfect for you! You will have the opportunity to grow with our team with on-going training and support.
Please click here to see photos!
About The Role
The success of the practice manager is created by their ability to multi-task the needs of the business, it's people, operations and services of the clinic.
The ideal candidate will thrive on managing a clinical setting which involves:
- Working closely with our lead vet you will be responsible for overseeing all operational tasks and daily running of the practice.
- Taking the lead on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Ability to be highly engaged in the customer experience and client loyalty activities, marketing, social media and complaint resolution.
- Managing the financial performance of the clinic including: stock control, accounts, wage management and profit and loss.
- Taking the lead on work health and safety compliance, as well as cleaning and presentation standards.
- Working closely with the team and lead vet to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- You will be working closely with the Area Manager to champion any change, manage clinic performance, and drive client engagement.
What you can expect:
- Friendly and welcoming team with a strong focus on team culture and stability
- Encouraged Training and Development, including access to our learning and development team and training courses.
- A dynamic, interesting, and varied role with excellent opportunity for career growth.
- The support of an experienced superstar Head vet and a close knit, highly experienced team
- Shared rotating Saturday roster. No after hours, Sundays or Public Holidays.
- Remuneration package with regular reviews.
Some of the Perks:
- Paid parental leave.
- Petstock Group Annual Conference attendance at no cost to you.
- Significant Team member, family & pet discounts across Petstock Group & Woolworth’s reward programs
- Access to the Petstock Group’s Employee Assistance Program (Health & wellbeing support).
Apply today – on our website to create profile and apply, via the link Here
If you would like to have a confidential conversation about a career at Petstock Vet, contact Vanessa, Recruitment Coordinator | +61 448 172 697 | vanessa.fernandez@petstockvet.com.au
Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
Toowoomba Veterinary Hospital, Darling Downs, West of Brisbane, QLD (posted 26th November) Practice Manager
We are seeking a Full-Time Practice Manager at Toowoomba Veterinary Hospital!
Are you an experienced and dynamic leader in the veterinary field?
Toowoomba Veterinary Hospital is seeking a dedicated and passionate Full-Time Practice Manager to join our team and take charge of our clinic's operations. If you're looking to combine your love of animals with your management skills, this is the opportunity for you!
About Us:
Toowoomba Veterinary Hospital is a well-established, high-quality animal care facility offering comprehensive veterinary services. We pride ourselves on providing exceptional care for pets while maintaining a supportive and collaborative environment for our team. As we continue to grow, we are seeking a motivated individual to help lead our practice and ensure its success.
The Role:
As the Practice Manager, you will play a crucial role in overseeing the daily operations of the hospital. You will be responsible for managing the clinic’s administrative functions, optimizing workflows, and ensuring a positive and efficient work environment. You will also work closely with our team of veterinarians and support staff to ensure the best possible care for our patients.
Key Responsibilities:
- Leadership & Staff Management: Lead, mentor, and support a dedicated team of veterinary professionals and support staff. Foster a positive team culture and maintain high morale.
- Operational Management: Oversee clinic schedules, ensuring efficient patient care and minimal wait times.
- Financial Management: Manage the clinic's budgets, including overseeing expenses, billing, and inventory control. Develop strategies to increase profitability.
- Client Relations: Maintain strong relationships with clients, ensuring excellent customer service and patient care. Address client concerns and feedback promptly.
- Compliance & Quality Control: Ensure that the clinic adheres to all relevant regulations and industry standards. Maintain protocols for hygiene, safety, and health.
- Marketing & Community Engagement: Promote the hospital’s services, events, and community outreach efforts. Build the clinic's profile within the Toowoomba region.
Skills & Qualifications:
- Proven experience in practice management or a similar leadership role, preferably within the veterinary or healthcare industry.
- Strong understanding of veterinary operations, including financial management, HR practices, and inventory control.
- Excellent communication, interpersonal, and leadership skills.
- Ability to multitask, problem-solve, and remain calm under pressure.
- High level of organisational skills and attention to detail.
- Proficiency in practice management software is advantageous.
- Passion for animal care and working in a veterinary environment.
What We Offer:
- Competitive salary package.
- Ongoing professional development opportunities.
- A supportive, collaborative team environment.
- Flexible work hours.
- Discounts on veterinary services and products for your pets.
- Work in a purpose-built, modern veterinary hospital.
How to Apply:
If you are ready to make a positive impact in a thriving veterinary practice, we want to hear from you! Please submit your CV and a cover letter detailing your experience and suitability for the role to steph.dealmeida@vet.partners
Toowoomba Veterinary Hospital is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Join the Toowoomba Veterinary Hospital team and make a difference in the lives of pets and their families!
PETstock VET Craigieburn, Northern Melbourne, VIC (posted 21st November) Practice Manager
Practice Manager | Petstock Vet Craigieburn - JR102765
Petstock Vet Craigieburn is a well-equipped and purpose-built clinic and consists of a team that is passionate and driven about patient and client care. This role would be a great opportunity for a senior nurse, looking to advance their career and take the next step into clinical management.
Job Opportunity:
We are seeking a Full Time Practice Manager with aspirations for greater responsibility that is rewarded and recognised financially. We provide a bespoke leadership program, and a support network that will set you up for success in this leadership role.
The role requires that you:
- Support the delivery of excellent patient care standards.
- Build relationships and deliver excellent customer service.
- Work alongside the Head Vet and Area Manager to maintain the clinic’s financials, rostering and stock management.
- Provide support and positivity to your team.
- Hold a recognised qualification in Veterinary Nursing.
What you can expect:
- Remuneration package with regular reviews.
- No after hours, Sundays or Public Holidays!
- Shared rotating Saturday roster.
- Flexibility that accommodates your personal commitments alongside clinic requirements.
- Professional development resources.
Some of the Perks
- Paid parental leave.
- Petstock Group Annual Conference attendance at no cost to you.
- Significant Team member, family & pet discounts across Petstock Group & Woolworth’s reward programs
- Access to the Petstock Group’s Employee Assistance Program (Health & wellbeing support).
Apply today – on our careers website via the link Here to create profile and apply.
If you would like to have a confidential conversation about a career at Petstock Vet contact Vanessa, Recruitment Coordinator - +61 448 172 697 | vanessa.fernandez@petstockvet.com.au
Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
Paws & More Vet Centre, Canning Vale, Southern Perth, WA (posted 20th November) Practice Manager
Experienced Practice Manager – Lead the Next Chapter at Paws and More Vet Centre in Canning Vale!
Paws and More Vet Centre has recently come under new ownership, and we’re motivated to elevate our clinic into a leader known for clinical excellence, compassionate patient care, and customer-centred service. With modern, spacious facilities designed to support the highest standards of care, we’re looking for an experienced, forward-thinking Practice Manager to help us set new benchmarks in veterinary medicine.
What We’re Looking For:
- Minimum 1 year in veterinary clinic management or 2+ years as a Head Nurse.
- A registered veterinary nurse with a passion for leadership and a vision for innovation.
- Someone who is hands-on, leads by example and has excellent communication and organisational skills.
- Full-time role, part-time options for the ideal candidate, with availability for Saturday rotation.
Key Responsibilities:
- Oversee day-to-day clinic operations, maximising our facility’s efficiency and potential.
- Inspire, mentor, and support our veterinary team, creating a culture of collaboration and excellence.
- Champion high standards in patient care and client service to ensure a best-in-class experience.
- Collaborate with ownership to drive growth, client satisfaction, and innovation.
What We Offer:
- State-of-the-Art Environment: Modern, spacious facilities that enhance the veterinary care experience for clients, patients, and staff.
- Professional Development: Opportunities for career growth and continuous professional development.
- Supportive Team Culture: A collaborative environment that values balance and well-being.
If you’re excited to lead a practice with a fresh vision and make a lasting impact, we’d love to hear from you! Send your resume and cover letter to enquiriespawsandmore@gmail.com
Join us in building a clinic that’s setting new standards in veterinary care!
East Doncaster Veterinary Hospital, Eastern Melbourne VIC (posted 18th November) Practice Manager
East Doncaster Veterinary Hospital
Full-Time Practice Manger
Our Practice:
East Doncaster Veterinary Hospital has proudly served the community of Doncaster and Templestowe since 1986. As a leading small animal practice, we are committed to delivering exceptional, gold-standard care for our patients. We pride ourselves on our loyal client base, who are dedicated to their pets' wellbeing.
Our modern, fully equipped facility enables us to perform a wide range of procedures on-site. This includes a spacious, purpose-built surgery suite, separate dog and cat wards, a dedicated treatment area, new digital radiology and X-ray equipment, endoscopy capabilities, and in-house pathology services for prompt diagnosis and treatment.
Position Overview:
We are seeking an experienced, highly motivated Practice Manager to oversee the day-to-day operations of our clinic. The ideal candidate will bring a strong background in veterinary practice management, exceptional leadership skills, a genuine passion for animal care and team development.
Key Responsibilities:
- Collaborate closely with the Lead Veterinarian to ensure the smooth and efficient operation of the clinic, optimising both workflow and patient care.
- Mentor and develop veterinary nurses, providing guidance and support to help them advance in their careers.
- Lead and supervise clinic staff, fostering a positive, collaborative, and productive team environment.
- Assist the Lead Vet in overseeing financial management.
- Coordinate workforce management with the Lead Vet
- Maintain key relationships with partners
- Ensure compliance with all relevant regulatory requirements, maintaining a safe and clean clinic environment.
- Address client inquiries and concerns with professionalism, empathy, and effective communication.
- Work closely with veterinarians to enhance patient care and contribute to continuous service improvements.
Qualifications:
- Essential: IV Veterinary Nursing qualification.
- Proven experience in veterinary practice management or a similar managerial role within a clinical environment.
- Strong organisational, leadership, and communication skills.
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
- Strong troubleshooting and problem-solving skills, with the ability to effectively address and resolve issues that arise within the clinic.
What We Offer:
- Competitive remuneration, depending on experience
- Recognition as a Great Place to Work – Certified.
- Novated vehicle leasing options.
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies.
- Access to our VC Learning Academy - online learning portal.
- Personal Wellness – Access to our Employee Assistance Program (EAP).
- A fulfilling role with diverse daily responsibilities, surrounded by a caring and collaborative team.
How to Apply:
If you are a motivated and experienced professional committed to the well-being of animals and the continued success of a thriving veterinary clinic, we would love to hear from you! Please submit your resume and a cover letter outlining your experience to careers@vetscentral.com.au.
Vetcall Q-Store Mermaid Waters, Gold Coast QLD (posted 12th November) Practice Manager
Vetcall Q Store – Practice Manager
Vetcall Q Store has a great opportunity for a highly motivated and nurturing Practice Manager (Qualified Vet Nurse).
We’re a small animal practice located in a bustling shopping village amongst the pristine waterways of Mermaid Waters. Our clients consider us the vet clinic of choice, our popularity has been built on personable and trusted client relationships, with a strong commitment to pet wellness, quality medicine and advanced surgical care. With over 25 years of veterinary experience in the clinic, we can support you in every aspect. We are a happy and dynamic team surrounded by our well insured, educated and loyal client base.
Check us out https://www.facebook.com/vetcallqstore
About The Role
The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Overseeing all client care, nursing and veterinary services.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media and feedback.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, payroll and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Lead Vet, Regional Manager and Vet Manager.
- Foster a wellness culture, communication strategy and clinical team development.
- Build strong relationships with our community, strategic partners and suppliers.
- Join a high performing team that love what they do.
Our practice managers enjoy development and training support in all these areas, where you can grow your nursing and leadership career.
About You
- Holds experience in a practice manager or senior vet nurse position
- Minimum of 3 years vet nursing experience post-graduation
- Experience with practice management systems or appointment book management skills
- Possess strong problem solving, decision making and organisational skills
- Proven rapport and communication skills with colleagues, clients and the community
Benefits:
- Experience true career fulfillment with us
- Salary $75-80k + super (negotiable) plus generous bonuses
- Full Time across 4 Days, no weekends.
- Paid specialised skill development and education available
- Access to free nursing workshops via our Veterinary Training Centre
- Discounts & Benefits across Fitness, Insurance and Wellbeing
- Paid Parental Leave
- Enjoy Team Member Events that foster great culture
- Work alongside a high performing, fun and friendly team – come and meet us!
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please 'Apply Now' with our Careers Team or reach out to Regional Manager jude.clague@vetpartners.com.au.
We look forward to sharing more about our talented team, positive culture and salary package. We’d also love to chat with you if you are living out of area and are considering a move to the Gold Coast region.
Greencross Vets Brookvale, Sydney's Northern Beaches, NSW (posted 8th November) Head Vet Nurse
We are looking for a person who is proudly professional and passionate about nursing, maintaining clinical standards, driving improvement, fear free/stress free handling and making sure that every animal who crosses our doorstep gets the best possible standard of care!
Greencross Brookvale is a modern, community focused practice with some very lovely and loyal clients! Co-located onsite at a Petbarn retail store allowing for a steady-stream of cross-referrals and providing a full range of pet care, helping achieve a truly memorable and positive experience. We pride ourselves on providing gold standards of care and our trained nurses are valued as an integral part of the team.
We are looking for an Experienced Head Nurse who has strong communication and team building skills and previous experience leading and motivating a high functioning nursing team.
About your new role:
- Full-time role managing a team of Vet Nurses and supporting busy Vets
- Guiding and developing the Nurse team, building a positive team culture
- Undertaking general nursing tasks, including pre and post-operative care, animal pathology and emergency and critical care
- Taking initiative to enhance clinic operations and efficiency
- Collaborating with the veterinary team to ensure high standards of patient care
- Handling client enquiries professionally in person, by email and over the phone
We are looking for a candidate who:
- Holds a Cert IV qualification in Veterinary Nursing with minimum of 3+ years of experience
- Experience coaching and mentoring Vet Nurses
- Possesses strong leadership skills and the ability to work effectively within a team
- A calm and friendly presence
- Great communication and customer service skills
- Flexible and adaptable within a team environment
- Knowledge of RX Works ideal but not essential
No day will be the same, but you will always have a supportive team around you and fantastic clients and pets walking through the door.
Sound like your next challenge? Click Here and Apply Today!
The Lost Dogs Home Cranbourne, Cranbourne West, SE Melbourne, VIC (posted 7th November) Team Leader Dec-Aug
Shelter Veterinary Nurse Team Leader (Leave Backfill)
Full-time, fixed-term basis from late December 2024 to early August 2025
About us:
At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse animal welfare and community programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy. Our team of highly skilled vets and nurses love the excitement of shelter work and love that they play such an integral part of an animal’s journey to finding a forever home.
About the role:
We are currently seeking a Shelter Nurse Team Leader on a full-time, fixed-term basis from late December 2024 to early August 2025, who will be responsible for overseeing and assisting the coordination of our dedicated Shelter Veterinary Nurses. The interim Shelter Nurse Team Leader will assist the Shelter Veterinary Medicine Team to provide efficient, streamlined and compassionate veterinary services for animals in our care.
Key responsibilities include:
- lead and manage the Shelter Veterinary Nurses
- develop a positive team ethos within the immediate team through positive participation and communication
- train staff in appropriate safe and stress-free nursing and animal handling techniques
- oversee preparation of rosters within budget ensuring leave coverage
- manage staff including regular performance appraisals, goal setting
- review, develop and implement team and organisation protocols
- ensure quality animal care by liaising with the Lead Veterinarian
- ensure comprehensive records of admissions, care, treatments, rehabilitations and outcomes are maintained
- carry out veterinary related tasks under the guidance of the veterinarian
About you:
We are looking for an experienced veterinary nurse to lead and manage a team dedicated veterinary nurses, a natural leader to cultivate a good working environment. We are looking for someone who understands and promotes our values and is passionate about patient care and maintaining high standards of care.
The successful applicant will:
- Have significant experience working as a Veterinary Nurse
- Possess a Certificate IV in Veterinary Nursing (essential)
- Experience in a shelter environment (desired)
- Experience in a leadership capacity (desired)
- Be a strong communicator with leadership and people-management skills
- Be a proven team player, with the ability to show initiative in a fast-paced environment
- Have excellent time management and organisational skills
- The ability to motivate and lead a team to high standards
- sound emotional maturity, resilience, and animal welfare ethics
What we can offer you:
- Fantastic career development and opportunities to develop skills not only shelter medicine but also in the animal welfare industry
- Generous financial assistance and support for further studies and career development courses
- Great work-life balance, no afterhours work
- An animal only role, no reception or client facing duties
- A compassionate, supportive and proud work environment
- Access to our Employee Assistance Program and onsite counselling service
- Discounts at our Lost Dogs Home Veterinary Hospital (LDHVH)
If you have the skills, experience and enthusiasm to be successful in this role, please submit an application via our website here https://careers.dogshome.com/en/job/493180/cranbourne-veterinary-nurse-team-leader ensuring you have attached your cover letter and current resume in Word or PDF format.
If you have any further questions or queries regarding the role, please email recruitment@dogshome.com.
The successful applicant will be required to satisfactorily complete background screening checks.
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Veterinary Specialist Services Carrara, Gold Coast, QLD (posted 7th November) Surgery Nurse Manager
Nurse Manager Surgery
The role:
We are seeking applications from experienced and passionate veterinary nurses for the position of Nurse Manager in our Surgery Department, in a fulltime capacity. This role is essential to the smooth and efficient operation of our surgical nursing and animal attendant team, focusing on positive leadership, procedure coordination and collaboration across our hospital.
Key Responsibilities include:
Positive Leadership & People Management:
- Lead the nursing and animal attendant team within the surgery department, ensuring a positive and productive work environment.
- Perform probation and performance reviews.
- Perform recruitment for the nursing and animal attendant team within the surgery department.
- Oversee the nurse and animal attendant scheduling to always ensure adequate staffing levels.
- Oversee the approval of timesheets outside of normal rostered hours.
- Oversee the management of annual leave and personal leave requests.
- Foster a culture of continuous learning and professional development.
- Live the VSS values and lead by example.
Hands on Nursing and procedure coordination:
- Oversee and coordinate all surgical procedures (back up to procedures coordinator), ensuring optimal use of resources and adherence to best practices.
- Manage daily operations, organising workflows and collaborating with surgeons and other veterinary professionals to deliver high quality patient care.
- Work on the floor at least 2-3 days per week, providing ongoing training and mentoring to the team.
Facilities and Stock Management:
- Working with the Inventory and Facilities Coordinator to ensure the surgery is adequately stocked with necessary equipment and surgical implants.
- Participate in quarterly stock-take.
- Ensure all surgical equipment & autoclave is maintained and checked on a regular basis.
- Oversee the cleanliness of the surgery suite including facilitating regular environmental swabbing to ensure high standard of cleanliness is always maintained.
Reporting and Communication:
- Always maintain clear and effective communication channels with all team members.
- Submit a monthly report to the Hospital Operations Manager.
- Prepare for and attend weekly meetings with Hospital Operations Manager, providing a thorough update on performance, scheduling, concerns or to celebrate wins.
Who you are:
- A nurse with a Cert IV in Veterinary Nursing or a Veterinary Technologist degree with a keen interest in taking that next step in your career into a management role.
- Previous experience working in a specialty hospital is desired.
- Exceptional organizational abilities with a focus on efficiency and high standards of care.
- Passion for surgery with an inclusive approach to patient care.
- A proactive approach to problem solving and continuous improvement.
- Willingness to learn and grow.
Interested?
Please submit your CV and a cover letter to hr@vss.net.au
Macquarie Animal Hospital, South Hobart, TAS (posted 7th November) Practice Manager
Part-Time Practice Manager
Our Practice:
Macquarie Animal Hospital, a reputable veterinary clinic in South Hobart, has been providing exceptional care to pets and their families since 2001. As a family-oriented practice made up of two experienced vets, we place great importance on building lasting relationships with our clients while fostering a welcoming, supportive environment for our pets, their owners, and our staff. We are proud to be a trusted part of the South Hobart community and are looking to expand our team with a dedicated, experienced, and dynamic Practice Manager.
Position Overview:
We are seeking an experienced and dynamic Practice Manager to oversee the daily operations of our clinic. The ideal candidate will have a strong background in veterinary practice management, excellent leadership skills, and a genuine love for animals!!
Key Responsibilities:
- Collaborate closely with the Lead Veterinarian to manage the day-to-day operations of the clinic, ensuring efficient workflow and optimal patient care.
- Mentor and develop veterinary nurses, providing guidance and support to help them advance in their careers.
- Supervise clinic staff and cultivate a positive, collaborative, and productive team environment.
- Assist the Lead Vet in overseeing financial management.
- Coordinate marketing initiatives to promote the clinic and attract new clients.
- Ensure compliance with all relevant regulatory requirements, maintaining a safe and clean clinic environment.
- Address client inquiries and concerns with professionalism, empathy, and effective communication.
- Work closely with veterinarians to enhance patient care and contribute to continuous service improvements.
Qualifications:
- Essential: IV Veterinary Nursing qualification.
- Proven experience in veterinary practice management or a similar managerial role within a clinical environment.
- Strong organisational, leadership, and communication skills.
- Familiarity with Ezyvet (preferred but not essential).
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
What We Offer:
- Competitive salary
- A wonderful location in South Hobart with modern, well-equipped practice facilities.
- A permanent and stable role within a supportive, family-oriented team.
- Recognition as a Great Place to Work – Certified.
- Novated vehicle leasing options.
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies.
- Access to our VC Learning Academy - online learning portal.
- Personal Wellness – Access to our Employee Assistance Program (EAP).
- A fulfilling role with diverse daily responsibilities, surrounded by a caring and collaborative team.
How to Apply:
If you are a motivated and experienced professional committed to the well-being of animals and the continued success of a thriving veterinary clinic, we would love to hear from you!
Please submit your resume and a cover letter outlining your experience to careers@vetscentral.com.au.
Adelaide Plains Veterinary Surgery, Two Wells, North of Gawler, SA (posted 4th November) Practice Manager
Adelaide Plains has an exceptional opportunity for an experienced Practice Manager.
We are pleased to announce a new opportunity for a Full Time Practice Manager for this popular local practice, working with an experienced team of lovely vets, nurses and an established client base.
Adelaide Plains are a well-established small animal practice situated in Two Wells, South Australia. Our case load is varied and typically fast paced. This includes routine consults, surgery, advanced orthopaedic and soft tissue procedures, rehabilitation services and CT scanning.
- Join our community of practice managers, veterinarians and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care
About The Role
The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.
About You
- At least 2 years in a practice leadership or head nurse role in a veterinary or medical related field
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals.
Apply Now
Please apply online with your CV and cover letter to have a confidential discussion.
Our Vet Melton, Outer NW Melbourne VIC (posted 4th November) Practice Manager
Practice Manager Fulltime
Our Vet Melton – North-West Melbourne
Join a team that is truly passionate about making a difference every day.
At Our Vet Melton, we have created a clinic designed with optimal veterinary care in mind, where every detail is tailored to ensuring the best outcomes for our patients. As dedicated animal lovers, we understand the key role pets play in their owners' lives. That is why our commitment to exceptional pet care is at the core of everything we do.
Located in the newly redeveloped Gateway Business Centre, our clinic enjoys a high-traffic, highly visible location with plenty of parking. This full-service clinic, conveniently integrated within our Best Friends Pets store, offers pet owners a one-stop shop for comprehensive, high-quality veterinary care.
Operating Monday through Saturday from 9am to 5pm, our clinic benefits from regular visits by medical and surgical specialists, allowing the team to manage a broad range of cases. Our resident Head Vet and Associate Vet, both of whom have been with our clinic for over 10 years, work closely with our hands-on Practice Manager. The team also receives dedicated support from an experienced Vet Regional Manager and a highly engaged Vet General Manager.
Job Opportunity:
As Practice Manager, you’ll play a central role in the day-to-day operations and leadership of our team. Drawing on your experience as a Senior Veterinary Nurse, you’ll:
- Oversee clinic workflow, ensuring smooth, efficient operations in medical care and services.
- Mentor, support, and manage clinic staff, fostering a positive team culture.
- Handle business administrative tasks such as scheduling, budgeting, inventory, and regulatory compliance.
- Strengthen client relationships, ensuring a welcoming, professional experience for every pet owner.
- participate in both back and front-of-house nursing duties, supporting daily operations
What you can expect:
- Competitive remuneration with regular performance reviews.
- Employee discount across the PetO Group (Retail & Grooming).
- No Sundays, no after-hours, no public holidays, or on-call roster.
- Your birthday off
- Work-life-friendly hours, with a focus on finishing on time.
- Flexibility that accommodates your availability while meeting clinic needs.
- A commitment to your professional growth and development.
Are you ready to Join Us?
If you are a dynamic and versatile Vet Nurse with a Cert 4 in Veterinary Nursing or equivalent, we would love to hear from you.
Apply today or if you would like to have a confidential conversation about a career at PetO / Our Vet contact Laura, Talent Acquisition Lead on laura.duarte@peto.com.au or 0450 777 378.
PetO/Our Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.
Vets for Compassion, Gladysdale, Yarra Valley VIC (posted 1st November) Practice Manager
Practice Manager
- Sick of working for unappreciative cooperates?
- Sick of working long hours for all the profits to go into the owners’ pockets?
- Sick of answering phones and dealing with difficult clients?
Be a part of something bigger - and help save lives every day!
This exciting opportunity is working for two respected welfare-focused-not-for-profits, with all profits going back to the organisations so they can continue to save more lives.
You will be surrounded by passionate and helpful volunteers - instead of clients! - and situated in the beautiful Yarra Valley of Victoria. No more being stuck in a stereotypical city-based vet clinic!
What we can offer you:
- A fun, happy and busy work environment.
- Small, friendly and supportive work colleagues. We are a drama free clinic!
- A wide variety of medical and surgical cases to assist with, including orthopaedics.
- Hands on nurses who actually use their experience and nursing skills.
- Lovely volunteers who help with cleaning cages, doing the washing and keeping us all well hydrated and fed!
- A positive workplace with zero tolerance for anything less.
- No weekend work: this is done by our wonderful team of volunteers!
- A beautiful and tranquil work environment - the clinic is situated on 100 acres of bushland, rolling hills and breathtaking views. What other job can you go for a bushwalk on your lunch break or at the end of your shift?
- Fulfilling shifts. Feel like you're really making a difference when you go to work, instead of going to work to pay the bills.
- We currently do very little consults, The majority is all surgery!
- Flexible workdays and hours - Decide your own roster!
- This is a hybrid role which includes working from home hours, giving you flexibility and a good work life balance.
Your key responsibilities will include, but are not limited to:
- Provide effective support to the team, keep up morale and a positive work environment.
- Understanding and coordinating the surgery bookings with the booking team based on the rostered vet and skill set.
- Coordination of surgical transport team
- Stock control and ordering
- Rostering
- Maximise PMS - Set up of digital forms, automatic reminders, stock control etc
- Budgeting & P&L
- Building relationships with possible sponsors/donors
- Grow and expand the clinic as the demand increases
Do you possess the following attributes?
- Minimum 3 years in a PM role or similar.
- Minimum 5 years experience nursing.
- You must be highly experienced in nursing skills to be able to step in a provide nursing support to the team as required
- Experience with stock control and ordering.
- Experience with high-volume desexing clinics.
- The Queen or King of multitasking!
- You must be positive, dedicated and easy-going, yet organised and self-driven. Team players only.
- The ability to lead by example and drive a team in a busy environment.
- You must be committed and reliable to your role and your shifts.
- Excellent general computer literacy. A working knowledge of PetBooqz is an advantage.
- Excellent communication and organisational skills.
- A genuine love for animals and the wonderful team we have surrounding us. Teamwork makes the dream work!
This role will start as part-time, roughly 25-30hrs a week and will grow over time to full time (if that's what you prefer or staying part time is also an option too!) so this is a great opportunity to grow with the team and with this new project for both organisations.
An opportunity to do something good with your skills doesn't come up often, so don't miss your chance to make a real difference in this world.
To apply, please email your resume to Nicole at operations@vetsforcompassion.org
Lort Smith Animal Hospital, North Melbourne, VIC (posted 31st October) Part Time Roster Coordinator
An exciting opportunity to play a crucial role at Lort Smith Animal Hospital as a part-time Rostering Coordinator (for a 6 month period).
About us
Lort Smith is a Melbourne icon, serving its people and animals for 87 years. We are Australia’s biggest not-for-profit animal hospital treating over 20,000 animals a year across two locations.
Based at North Melbourne, our redeveloped hospital is a contemporary facility specifically designed to optimise animal health using fear free principles, and updated facilities to support the wellbeing and operations of our hard-working staff.
What does working at Lort Smith mean
We are an independent NFP. We are rewarded through our impact in the community – and our team holds the same values.
Being a community driven organisation means connection - we are here because of our belief in the human-animal bond which goes beyond companionship and the impact we have and leave on the world.
About the role
The Rostering Coordinator’s role is to ensure effective allocation of the right staff with the right skills across all shifts, in order to deliver the most efficient service to our clients. The position will work closely with the nursing and veterinary teams to understand the rostering requirements across Lort Smith Animal Hospital.
This role is being offered as part-time (45.6 hours per fortnight, 3 days per week with set working days of Monday, Wednesday and Friday).
About you
Ideally, you’re a vet nurse who’s looking to use the knowledge gained in the veterinary industry in a non-clinical role. You understand the flow of the floor in a busy hospital environment. You’re positive, flexible and able to shift gears when needed. You love finding solutions and thinking laterally. You’re a self-described Tetris champion!
You will also have:
- Working knowledge of veterinary industry competencies and classifications
- Experience in rostering, scheduling, or workforce management, preferably in the veterinary sector or healthcare
- Excellent time management skills
- Strong decision-making processes
- High emotional intelligence and self-awareness
- Experience using Deputy, or other rostering software or systems
- Strong and effective communication skills, both written and verbal
Your Responsibilities
- Schedule and optimise rosters for Vets and Nurses
- Optimise rosters and staffing to reduce overtime
- Confidently answer rostering enquiries from staff
- Work with clinical training team to schedule induction shifts for new starters and current staff as required
- Contact staff to advise roster changes
- Manage staff availability, preferences, leave requests and qualifications when allocating shifts
- Maintain standardised approach to roster and timesheet approval
- Manage rosters effectively to budget
In return, you’ll enjoy:
- Outstanding support from a highly skilled team
- Wellbeing support and highly regarded EAP
- Great discounts on veterinary treatment, products and pet insurance
- Pet friendly policies – you can bring your pet to work
To learn more about Lort Smith and the work we do, please visit: www.lortsmith.com or look us up on Instagram.
Contact us via careers@lortsmith.com if you'd like us to send you a position description.
If you are excited about the prospect of joining our team and making a difference, please apply directly via this ad.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
Back to Top