RSPCA Burwood East, Melbourne East VICRSPCA Victoria logo

Veterinary Customer Service Nurse – Permanent Fulltime (Burwood East)

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

We are currently expanding our veterinary nurse team at Burwood East Veterinary Clinic and are looking for a full-time to join us in a customer service focused role. The role will see you either working at the front reception desk, in the phone room or in a nurse consulting capacity, including surgery admissions and discharges. This role is not a clinical nursing role therefore your role will be primarily client focussed.

We are a large Clinic with a rotating staff of approximately 40 nurses and 25 vets, which includes veterinary focus areas such as orthopaedics, ophthalmology, sonography, exotic animals, and shelter medicine. Our facility incorporates five operating theatres, eight consulting rooms, four shelter animal hospital wards, two private patient hospital wards, digital x-ray capability, in-house pathology capability and computerised record keeping via Customer Logic Vet and Shelter-mate.

This is a busy role, and you will be required to provide a high level of customer service, both verbally and written to clients and to other RSPCA Victoria internal departments, ensuring all necessary documentation relating to customer interactions and the management of animals within the veterinary clinic are recorded accurately. Effective performance of the role will require a good working knowledge of veterinary nursing patient care, excellent communication skills, pharmaceutical and retail product knowledge, flexibility, and a can-do approach.

Key responsibilities include, but are not limited to:

What we can offer you

What we are looking for from you

Qualifications and Recruitment Requirements

How to Apply

To learn more about our organisation and this job opportunity, please contact our Recruitment Team via: recruitment@rspcavic.org.au for a confidential discussion. 

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria.

** Please note that we are actively reviewing applications and to apply as soon as possible **

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.

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