Our Vet Pakenham, South-East Melbourne, VIC 
Role: Business Manager
Location: Our Vet Pakenham, VIC 3810
Small Animal Clinic
ABOUT THE CLINIC
Join a team that is truly passionate about making a difference every day.
At Our Vet Pakenham, we have created a clinic designed with optimal veterinary care in mind, where every detail is tailored to ensuring the best outcomes for our patients. As dedicated animal lovers, we understand the key role pets play in their owners' lives. That is why our commitment to exceptional pet care is at the core of everything we do.
Situated in the popular Pakenham Lifestyle Centre, our clinic is a vibrant, full-service veterinary clinics located within our high-foot-traffic PetO retail stores, giving clients easy access to trusted pet care, grooming and retail under one roof.
Our clinic operates Monday to Saturday, 9am – 5:30pm, providing both exceptional veterinary care and an enviable work-life balance for our dedicated team. Pakenham is a bustling 2-vet clinic in development, currently operated by an experienced Senior Vet, a fully staffed Nursing team and recruiting a 2nd Veterinarian to take on a busy workload.
ABOUT THE ROLE
We are seeking a fulltime Business Manager with 4+ years’ experience to join our team. In this Full-time hands-on leadership role, you’ll lead day-to-day operations, mentor staff, as well as drive both clinical excellence and business performance. You’ll also be supported by a local experienced Chief Vet Officer and a broader leadership team focused on delivering the best standard of care and operation. Shifts are balanced between front-of-house, back-of-house and administrative duties.
Your role will involve:
- Assisting with surgical procedures, monitoring anaesthetics and providing post-operative care
- Administering medication and performing routine medical checks
- Managing and maintaining patient records accurately
- Delivering exceptional customer service and handling client inquiries
- Running diagnostic tests using in-house lab equipment such as Idexx machines and X-rays
- Supporting our vets in consultations and assisting with the day-to-day operation of the clinic
- Assisting with supporting and mentoring clinic staff, fostering a positive team culture.
- Assisting with business administrative tasks such as inventory, and regulatory compliance.
- Strengthening client relationships, ensuring a welcoming, professional experience for every pet owner.
WHAT’S ON OFFER
- Remuneration: Vet Services Award – Nurse Level 4, based on experience and qualifications.
- Employee discount across the PetO Group (Retail & Grooming).
- No Sundays, no after-hours, no public holidays, or on-call roster.
- Your birthday off
- Work-life-friendly hours, with a focus on finishing on time.
- A family atmosphere with the backing of an independent national brand – Positive culture
- A commitment to your professional growth and development.
APPLICATIONS
If you are a dynamic and versatile Vet Nurse with a Cert 4 in Veterinary Nursing or equivalent, as well as practice management experiences, we would love to hear from you.
Visit:
https://www.ourvet.com.au/
If you would like to have a confidential conversation about a career at PetO / Our Vet contact Laura, Talent Acquisition Lead on laura.duarte@peto.com.au or 0450 777 378.